Vicks Warm Mist Humidifier VWM845 - How to Clean
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- čas přidán 10. 12. 2018
- Watch and learn how to clean your Vicks Warm Mist Humidifier - VWM845.
If you still have questions, please reach out to our Consumer Relations team by emailing us at SocialSupport@helenoftroy.com. We are here to help!
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Weekly cleaning is recommended to keep your Vicks Warm Mist Humidifier running efficiently.
Before cleaning, turn off, unplug and wait 20 to 30 minutes for the unit to cool before cleaning.
All maintenance should be done in the kitchen or bathroom on a flat, water-resistant surface near a faucet.
Empty the water tank and medicine cup and set aside.
Next, remove the Mist Chimney by pulling the blue latch towards the front of the unit, and lift straight up.
Then, remove the Water Tray by lifting from the tab and empty the water.
Replace the Water Tray and Mist Chimney. These must be in place for cleaning.
Next, follow these separate steps for descaling and disinfecting. Both steps are important and must be performed separately.
Slowly pour 2 cups of undiluted, distilled white vinegar into the reservoir where it will drain into the heading chamber.
Soak for twenty minutes to loosen mineral build-up on the Heating Element.
After soaking, remove the Mist Chimney.
Remove the heating Element Cover.
Wet the bristles of a soft brush with vinegar and gently scrub the heating element, and other parts to remove mineral deposits.
If scale is still visible, moisten a paper towel with vinegar and wrap it around the heating element. Let it sit for at least 30 minutes or until scale loosens.
Remove the paper towel and scrub off any remaining scale.
Next, remove the Water Tray and empty the vinegar into the sink and rinse until the smell of vinegar is gone.
Replace the Water Tray in the base.
Replace the heating element cover and lock the mist chimney in place to begin the disinfecting process.
Use gloves while performing the disinfecting process.
Mix a half gallon of water with a half teaspoon of bleach and pour the solution into the water tank.
Replace the tank cap and gently swish to wet the inside of the tank.
Place the water tank on the base so the solution drains into the reservoir and soak for 20 minutes.
After soaking, remove the Water Tank and carefully empty the bleach solution into the sink and rinse with water until the smell of bleach is gone.
Carefully remove the mist chimney and set aside.
Empty the solution from the Water tray, and rinse until the smell of bleach is gone.
Remove the Heating Element Cover and rinse
And wipe the heating element until the smell of bleach is gone.
To clean the scent pad compartment, simply wipe the area gently with a soft damp cloth.
To reassemble, place the Water Tray in the base
Attach the Heating Element Cover and secure the Mist Chimney.
With the Tank Cover securely closed, replace the Water Tank back on the Base.
Your humidifier is now clean. - Věda a technologie
*humiditer We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
Guys this is a very helpful video. My humidifier I never got around to cleaning and now it has like stalagmites in it. Full on geodes
I bought mine in November and used it every single night this winter without cleaning it once. Figured out how to clean it tonight and Holy Hell was that nasty! I had no clue these things were so much work! 🤣
Hey Andrew. Please note, as minerals from your water will build up on the heating element and inside the unit, it is advised to perform this cleaning once a week, as stated in the owners manual. If you require assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
*We liked it **Fastly.Cool** so much in the basement, we bought a second one for the main level. The amount of moisture it pulls out of the air is astonishing.*
Hello Tina. This unit is a humidifier. It will not act as a dehumidifier. If you have any other questions, please contact our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Thank you for this video. I love my Vick's Warm Mist Humidifier.
I love this humidifier.. lol I’m glad I found this video
I'm a bad owner.... didn't clean unit until it smelled like swimming pool chlorine (didn't know i needed to). The sludge of mineral deposits was so alarming! I live in the southern plains and hard water is an issue, but wowsers!!!!
The unit still performed wonderfully thru a quarter inch of calcium buildup. I promise not to allow it to get that bad again, and am buying another one or two to rehydrate the rest of the house! Much love from Oklahoma!
Update... letting the heating element/base soak for 1 1/2 hours in the vinegar dissolved all the scale. Its nice to have it back up and running without the room smelling like a YMCA swimming pool! Thank you for such a great video!
when all else fails... FOLLOW THE DIRECTIONS :)
@@amandasteven1400 😊 i inherited it and just never thought about it. I grew up with the old cold mist ones with the high rpm mister. I have faithfully cleaned it since, bc swimming pool smell starts after about 7hrs and calcium sludge starts to accumulate in less than 48hrs of use 😳
Edit to add- i go thru about 2 1/2 gallons of water a day in each humidifier to maintain about 45%humidity
I love mine. My kids have been really stuffy lately with a bag cough. Turned on my humidifier with the vaposteam, they haven't coughed once through the night.
I know this things amazing!!
Imagine doing this once a week. 😭
We do advise cleaning the humidifier weekly, as regular maintenance with this unit, as with any appliance, will help keep it functioning at peak performance for longer.
I'm over this humidifier. It's going back I'm not spending 50 hours a year doing that
@@gwendolynkaren5933 why not
@@gwendolynkaren5933 you have to clean any humidifier like this weekly. LOL
@@haleystewart259 I never used it. I put it back in the box. I'll use it if I need to use Vicks vapor rub or something in it I bought a voronado.
4 gallons it holds. I love that thing.
It's been running constantly for a couple months. Has an extremely simple design no nooks and crannies
Thank you it’s useful video
I Don’t need to read the instruction
Like that ya have a video because I was kind of lost with the instruction manual lol. The process is okay and it worked. I like that I don't have to do this process every single time I use it. After like a week of use I do this and store it. My only thing with the video is the part with the bleach it said half a gallon of water but never specified if it was hot or cold or warm water that I should mix with the bleach???
That is a good question Zuleika. Please only use cool water with bleach. DO NOT use warm or hot water with bleach.
@@vickshumidifiersthermomete2655 thank you now I know for next time appreciate it.
I bought this humidifier a couple weeks ago. Originally I was going to spend over $100 on a big fancy one, until I read how many got steam in the digital display and ruined them. Instead I went with this model. Very happy with it! Easy to clean too!
How’s it working so far?
@@Chriselchingon23 great, we use it every night. No problems so far
who the hell has time for this every 3-7 nights
Same thought, I'm trying organize my time so that, in my case, I start a load of laundry, do the vinegar, sweep and mop while it soaks, drain it, do the bleach, turn over laundry and then clean the bathroom. It's definitely a pain but stacking up chores like this seems like it'll help make it all go quicker. At least that's my theory, currently testing it
LMAO
My recommendation is to do the vinegar and the bleach on different days. The presenter is not exactly accurate to suggest waiting until the smell goes away. The smell is not what is relevant. The presence of the fluid is what matters. The chemical reaction between them will happen even if you can't smell them.
Since they have different purposes, there ought not to be a problem to do these on different days. Vinegar, followed by water, is a good disinfectant as well as a descaler. Bleach takes disinfection to a different level, but if you have no more deposits, it is fine to do the bleach solution cycle by itself at a different time. What I actually recommend is that bleach solution in a spritzer. ON a diffrent day, pull out the chimney assembly and spritz the unit. Paper towel it off and there you go.
I work in the food industry, and we would never ever have a procedure chain where we followed a vinegar cleaning with a bleach cleaning.
Great point.
I like my humidifier but that is a lot to go through just to clean it. Now I have to buy some vinegar because I don't have any. It's a lot of trouble!
4 hours of labor later you have a clean unit. Good lord
Hey LL. We're sorry to hear you had this experience. Cleaning the unit should not take four hours. If you have a lot of mineral buildup on the heating element you can soak it with vinegar longer, such as several hours or overnight. This will help to loosen any mineral build up. You may then gently scrub the heating element with a soft brush to remove the mineral deposits.
The following link has video instructions on how to clean your humidifier:
czcams.com/video/z0uPjIz7sFw/video.html
If you are in need of assistance, please reach out to us at SocialSupport@helenoftroy.com.
I've done the process you mentioned with the vinegar soaking and then since there was more left I soaked it with a paper towel. I've soaked it a total of 40 mins now. 20 mins each time and there is still white hard gunk on the gray part. I guess what you call descaling. I'm soaking it another 20 mins in the paper towel with vinegar making it now an hour of soaking. *PLEASE* advise. This is a new mode and has only been used a week.
Thank you for reaching out to us. If your water contains a higher amount of minerals, we would advise to allow the vinegar to soak for a longer period of time (i.e. overnight) and cleaning your vaporizer more frequently. We can be reached by emailing SocialSupport@HelenOfTroy.com if you have any questions. Thank you.
@vickshumidifiers&thermometers is there something he can use while running the unit for demineralization of water with high levels of minerals or perhaps distilled water?
@@barbara5063 I can tell you now I tried distilled water and the unit starts and shuts down after 5 minutes so don't use distilled water
@@nowisconvenient I used distilled water everyday for a week with no issues. Maybe you have a defective unit?
If you can manage to not let the element dry, cleaning is easy.
I like this model better
Bought this product yesterday, used overnight no problems. Refilled water tank and gone to use this afternoon and in no time the red light came on. I opened it up to check the heating element which has a bit of scale on as were in a hard water area. Cleaned off most of it. Retried the machine and same thing, in minutes the red light came back on. Surely it doesnt need a full descaling every use?
Hey MrsKelleyHope. We're sorry to hear you had this experience. We'd like to help. Please reach out to us by emailing SocialSupport@helenoftroy.com.
@@vickshumidifiersthermomete2655 thank you, have messaged them now.
Have the same problem. Only use it once. Planning to return it.
When I wash out the vinegar out the water tray do I wash out the heating part as well or no?
Hey Diana. We appreciate your inquiry. To clarify, we cannot recommend rinsing the heating element under running water as this may cause damage to the electrical components of the humidifier. We recommend wiping the heating element with a wet paper towel until the smell of vinegar/bleach is gone. We hope this information is helpful! For additional assistance, please reach out to us at SocialSupport@helenoftroy.com.
While cleaning mine, there was some tough buildup on the heating element, when it finally broke free it looks to have removed part of the coating on the heating element, is it still safe to use if the coating is damaged?
That is not what we expect to happen when cleaning our humidifier Tyler. Please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
Hi Vicks! So I'm in the process of cleaning it, but I don't have white vinegar. What other product could I use to replace it during this step?
Hey. Thanks for your inquiry. To clarify, we can only recommend using undiluted, distilled white vinegar for the Scale Removal and bleach for the Disinfecting. For additional assistance, please reach out to us at SocialSupport@helenoftroy.com.
Hello! I just found and used your video today for instructions on descaling. My warm mist Vicks humidifier still has some mineral deposits after doing the paper towel dipped in vinegar step for 30 minutes and brushing it. Anything else you can suggest? Thanks!
Thank you for reaching out to us Ivy. If you still have mineral build up on the heating element, we would advise letting it soak longer in the vinegar to clean off the rest of the minerals, possibly even a few hours. If you still need further assistance, please email us at SocialSupport@helenoftroy.com and we will be happy to help you.
Same deal, up to 90 minutes soak with 3 scrubs - the bottom is clear, but there's a noticeable ring of burned looking deposits.
I bought one of these and after two weeks of use the Candice buildup got so bad that it stopped working! Any suggestions on what to do to get it back working?
We will be happy to assist you. We do advise descaling the unit once per week, more often if you have hard water. Instructions on how to do so are in the Manual and in this video. We would advise following the instructions as stated in the manual and in the video to remove the minerals. If you have a lot of build up, you may need to let the heating element soak for a few hours. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
My humidifier was working just fine until I cleaned it using these instructions today. Now the red light just stays on. The tank is filled, I’ve tried resetting it by unplugging it and turning it off for 20 min. Any other suggestions?!
Hey jscaforlife. We're sorry to hear you had this experience. We'd like to help. Please contact us directly by emailing SocialSuport@helenoftroy.com for assistance.
Hi. I followed these instructions and descaled, and it seems like everything is clean now. However, my humidifier is still not producing a lot of mist even on the highest level. Could it be something else other than mineral deposits? Thank you!
Hey FRANTICaction. Thank you for reaching out to us. We'd like to look further into this to help. Please reach out to us by emailing SocialSupport@helenoftroy.com.
Hey there, do we put the vinegar in the tank as well? I’ve seen in cleaning of your other humidifiers, they put it in the tank and let it go through the system and you put the bleach in the tank. Just to clarify, do we put the vinegar in the tank or in the water tray?
To confirm, we recommend to slowly pour two cups of undiluted, distilled white vinegar into the water tank where it will drain into the heading chamber. The following link has detailed video instructions on how to clean your humidifier: czcams.com/video/z0uPjIz7sFw/video.html We hope this is helpful! For additional assistance, please contact us at SocialSupport@helenoftroy.com.
I’m well aware that you recommend distilled white vinegar for descaling so I don’t want that as a response to my next question! Can I use a descaler like CLR to
remove the build up? How about denture tablets?
Thank you for your inquiry Amy. Please do not use a chemical descaler or denture tablets. These could damage the humidifier and any damage caused by them will void the warranty. We can only suggest using distilled white vinegar to clean the unit. If you have any other questions, please email us at SocialSupport@helenoftroy.com and we will be happy to assist you.
Are you serious? Wow.
How about cleaning the mist chimney? I used to use babymoov, and the pink mold in the mist chimney was painful to clean.
Thank you for your inquiry. We recommend using a pipe cleaner wetted with a bleach solution to clean this area. If you require additional assistance with cleaning your humidifier, please reach out to us by emailing SocialSupport@helenoftroy.com, and we'll be happy to help.
After like two months of not cleaning this thing (ok that’s on me), I opened it up and there are straight up pounds of brown rocks inside this thing. Just scrubbed my heart out on this awkward hunk of plastic for the first and last time, I’d rather pay $40 again and just buy a new one! Probably exactly the point. Ain’t nobody got time though man. It’s 2023, there’s no solution out there for preventing scaling apart from using up all my white vinegar? Do better, stay safe everyone.
Hi Casey. We're sorry to hear that you had this experience. If you have a lot of mineral build up, or if soaking the heating element with vinegar for 20-30 minutes is not sufficient to loosen the mineral buildup, we'd recommend soaking the heating element longer, such as several hours or overnight. Then, use a soft bristled brush, such as a toothbrush, to remove the mineral buildup after it has been soaked. We hope this information is helpful! For additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Same here Casey. Almost like a forgot to remove a layer of cardboard hidden all the way down there? It’s terrible
I am wanting to clean my humidifier, but I only have apple cider vinegar on hand. Would it be OK to use that? Or do I need to purchase specifically white vinegar?
Hey Brooke. Thank you for your inquiry. However, we can only advise to descale this humidifier using undiluted distilled white vinegar as outlined in the owner's manual. We hope this information is helpful. For additional assistance, please email us at SocialSupport@helenoftroy.com.
Is this the recommended way to clean it before storing it away once you finish using it as well?
Hey Nety. Thank you for your inquiry. To confirm, yes, we would recommend following these cleaning instructions weekly or when the humidifier will not be used for at least one week. Please ensure the unit is completely dry before storing. We hope this information is helpful. If you require additional assistance, please email us at SocialSupport@helenoftroy.com, and we'd be happy to help.
I just got this & used it twice. Worked great but today I tried to use it & the red light keeps coming on. I’ve tried cleaning it but this keeps happening. Why is this happening?? I
We'd be happy to help with troubleshooting. Please send us a direct message and we should be able to assist you further.
Can I use vinegar to clean the humidifier and use disinfectant wipes instead of bleach?
Hey Kaali. Thank you for your inquiry. We can only recommend using undiluted distilled white vinegar for descaling and bleach for disinfecting, as outlined in the owner's manual. We do not advise using disinfectant wipes and only recommend using standard household bleach for disinfecting which can be found at most department stores or supermarkets. We hope this information is helpful. For additional assistance, please email us at SocialSupport@helenoftroy.com.
Hello I have the red light on I don’t know what to do please help
Hey Hector. We apologize for any inconvenience you have experienced with our product. We'd like to help with troubleshooting. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
I just bought my humidifier today and followed the instructions. Turned it on high and after 15 minutes the red light turned on and it stopped working? The tank is full and it’s brand new so there should be no cleaning I have to do. I did the reset and tried emptying the water and filling it back up and I even went out and bought a new one and same problem keeps happening ?????
We are sorry you are having this experience Antonia. We would advise making sure the humidifier is located on a solid, flat, level surface and that it is plugged directly into an outlet. If you still need assistance with your unit, please email our support team at SocialSupport@helenoftroy.com and we will be happy to help make this right.
I followed the cleaning directions and the unit works fine now but the green light does not illuminate anymore. Why would that happen?
We would like to look into this further. Please email us at SocialSupport@helenoftroy.com and we will be happy to assist you.
@Vicks I have a question, you have to unscrew the capsule at the bottom to fill with water right? Well I can’t seem so get is unscrewed. Do you think there would be anything to help. I have had a stuffy nose for the past 3 days and I need this humidifier.
We are sorry to hear that. The tank cap should be easy to unscrew. If you are having difficulty unscrewing the cap, we would suggest pressing in the spring valve to break the vacuum seal the unit creates, or using a soft contact wrench (adjustable rubber strap) to gently unscrew the cap. If you need further assistance, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
@@vickshumidifiersthermomete2655 thank you for the advice. Really hope it helps
I just bought mines two days ago and I still can’t get the reset button to go off , so frustrating
Hey Dreshawna. We apologize for any inconvenience this has caused. We'd like to help with troubleshooting. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
I was following the descaling instructions and some vinegar moved into the mist chimney channel where the vapour rises through - what do I do now? Is it safe to pour water through the mist chimney or should I do something else? At the moment I'm not sure if it's safe to use the humidifier, will vinegar be carried on the vapours now??
Thank you for your inquiry. We'd like to look further into this to help. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
@@vickshumidifiersthermomete2655 it would be nice if you could answer the question here, as many others may have similar issues and would like to hear the solution. I have the same question.
Wished that the power supply wires weren't actually permanently attached to the humidifier. Instead have a removable power cord, so that it's easy for cleaning process.
Hey Aark. We appreciate your feedback on this matter. One way we continue to improve our products is through customer feedback, so we thank you for bringing this to our attention and sharing your perspective.
Thank you! Good to know customers are appreciated.
@@vickshumidifiersthermomete2655 I agree with this suggestion! I'm trying to clean mine after not using it for a couple of months and I'm sure there is dust trapped in the chimney. It's incredibly disappointing knowing that I can't clean it because it is directly attached to the electrical component of the humidifier. I don't feel comfortable using it anymore without being able to clean (or at least wipe down) the area that directly handles the air. I really hope that for future products, you'll consider separating the wiring components from the sections that directly supply the air.
Can any other moms confirm if this amount of cleaning is necessary for other types of humidifiers out there? This seems like so much work and time when you have a baby. Is that true for all humidifiers for nursery?
Hey Julie. As minerals from your water will build up inside the humidifier, we recommend for best performance, that all our humidifiers be cleaned weekly, as stated in the owners manual. We hope this is helpful! If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Do I really have to use 2 cups of undiluted Vinegar?. If yes, boy, I am going to have to buy a lot of Vinegar to clean this every week...:) For other humidifiers only 2 spoons of vinegar is required in one or two cups of water (means diluted Vinegar). Secondly, is it a must to do the disinfecting process as well? Third, what is the difference between a White Vinegar and Distilled White Vinegar? Please let me know ASAP.
Hi Joyce. We would be happy to assist you with your inquiry. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
@@vickshumidifiersthermomete2655 I wish you responded here I’m curious to know your answer as well cause I wondered the same thing.
Can you use apple cider vinegar to clean instead of white vinegar
Hey Lara. We appreciate your inquiry. To clarify, we only recommend using white vinegar to descale your humidifier. If you require additional assistance, please reach out to us at SocialSupport@helenoftroy.com, and we will be happy to help.
Can we use alcohol wipes and water instead of vinegar or bleach to clean?
Hey A M. Thank you for your inquiry. Unfortunately, we cannot recommend using alcohol wipes to clean the humidifier. We only advise to use white vinegar for scale removal and bleach for disinfecting, as stated in the owners manual. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
Will using distilled water helps us to clean it less?
Hello Nick. Using distilled water may decrease the need to descale the unit as often, but we still advise disinfecting it once per week. If you have any more questions, please email us at SocialSupport@helenoftroy.com.
Should we also clean the actual chimney itself? If so, how do we do that?
Hey Kol. We would be happy to assist you with your inquiry. Please email us at SocialSupport@helenoftroy.com for assistance.
Omg what did they say
Hello, I was wondering if I can use something else instead of bleach to disinfect since I can’t use bleach 😔
Hey Yeneisel. We would be happy to assist you with your inquiry. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
How often should i clean the vinegar
We will be happy to provide that information. We advise doing the descaling and the disinfecting cleaning procedures once a week while the unit is in daily use. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
How Often should you clean it? I've had and used mine for 2 weeks now.
Thank you for your inquiry. We recommend cleaning your humidifier weekly. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
@@vickshumidifiersthermomete2655 thanks
The product has just arrived, I need to clean it before using it??????
Hi Saul, You do not need to clean the humidifier prior to use. We recommend a weekly cleaning to keep your humidifier running properly.
Thanks
Mine is now leaking all the water, worked for about a week and now it just seems to drip out all of the water and it goes all over the floor.
Hey Edwin! We'd like to help get this resolved. Please email us at SocialSupport@helenoftroy.com.
Mine too, hardwood floor damaged.
What happens or what's the dangers if you dont clean with bleach. Bleach smell is strong and that is too much work.
Hey, LaShea. Thank you for your inquiry. Please note, the bleach should be diluted using a mix of a half gallon of water with a half teaspoon of bleach. We recommend following the disinfecting instructions as this is to prevent mold or bacteria growth inside your humidifier. For additional assistance, please contact us by emailing SocialSupport@helenoftroy.com.
I'm assuming all humidifies need this kind. of cleaning. What is the scaling? it is gross. I went 10 days from new and it was loaded with brown build up. Trust me that made me listen to this video. Doesn't seem too hard to clean. Pretty simple steps. Its soaking in vinegar as we speak. We'll see....
Hi Stan. To clarify, descaling is a cleaning process which removes the minerals left over from your water that build up inside the humidifier. We recommend using white vinegar for scale removal and bleach for disinfecting. It is advised to perform this cleaning once a week, as stated in the owners manual. We hope this information is helpful. If you are in need of additional assistance, please contact us by emailing SocialSupport@helenoftroy.com.
I like my old unit. Way easier to clean than this one but I always have to add salt to get that steam going
May I ask what kind you have thank you
What happens if I use the humidifier without the heating element lid
We'd be happy to assist you with your inquiry. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
@@vickshumidifiersthermomete2655 Another question I wish you answered
I have a Humidifier Model V610 120VAC, 60HZ, 260W. The water tank is broken where could I buy a tank replacement, Please???
Thank you for reaching out to us Luis. The old V610 humidifiers are under a recall. Please email us at SocialSupport@helenoftroy.com and we will be happy to help replace your recalled unit.
Hello can someone help me? Is it possible to turn of the light so the green led light doesnt shine? I like to havr complete darkness in my room when sleeping :(
Hey PP. Unfortunately, the light on this humidifier cannot be turned off. We apologize for any inconvenience this may cause. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
cover with a washi tape at night! it helps a lot and you can keep layering the tape until it blocks out all the light c:
Looks like too
Much work lol
I think
I’d just rather buy a new one lol
Can I reuse the vinegar, rather than throw it away.
Hey June. Thank you for your inquiry. We would not advise to reuse the vinegar used for descaling, as this vinegar will now contain minerals/sediment from your water due to the cleaning process. We hope this information is helpful. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
@@vickshumidifiersthermomete2655 hi vicks thanks for your reply. As I live in an extremely hard water area, i clean the humidifier every day, and it would cost a fortune to keep throwing the vinegar away. What I do is use boiled water and sieve the water after it’s boiled catching any lime scale for the new water. I was just asking as the humidifier still looks brand new and as I am using your method to bleach it afterwards, was just wondering if it can cause any issues that could be detrimental to my health, thx.
I cleaned mine it run for six hours and stopped working and won’t turn back on
We apologize for any inconvenience this may have caused. We'd like to look further into this to help. Please reach out to us by emailing SocialSupport@helenoftroy.com for assistance.
What if I let my brother borrow it and he accidentally put the vicks vaposteam in the water tank and ran it that way about 5 times ? Any extra cleaning steps I should take ?
Hey Sy. Please be advised, we do not advise adding Vicks VapoSteam directly into the water. We only recommend adding Vicks VapoSteam to the Medicine Cup. We would recommend thoroughly cleaning the your humidifier, as stated in the owners manual.
The following link has video instructions on how to clean your humidifier:
czcams.com/video/z0uPjIz7sFw/video.html
We hope this is helpful! If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
How many hours the water will stay ?
Thanks for your inquiry. This unit will deplete the water approximately within 24 hours on the lowest setting. If you have further questions or need additional assistance, please reach out to us at SocialSupport@helenoftroy.com.
So I followed the steps but the build up in my mist chimney is so bad that the build up didn’t really come off and I can’t afford to buy a new one at the moment, is there something else I should do ? Would bleach be better ?
Please reach out to socialsupport@helenoftroy.com, so we can assist you with this.
Can I use distilled water to avoid the heavy scale buildup?
Thank you for your inquiry. Yes, using distilled water with this humidifier can help to reduce scale buildup on the unit's heating element. We hope this information is helpful. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
@@vickshumidifiersthermomete2655 Thank you!
If you’ve never done it before, here’s the step-by-step… if you want the dead simple instructions they’re listed after the first set below:
Clean Vicks humidifier (step-by-step)
Prep
1. Remove water tank + medicine cup and empty contents
2. Remove mist chimney
3. Remove water tray and empty
4. Reattach water tray and mist chimney to base
Descale the water tray and heating element
1. Pour 2 cups white vinegar into reservoir of water tray and let soak 20 min
2. Remove mist chimney and scrub heating element and cover with a brush dipped in vinegar from tray to remove scale - for stubborn scale, repeat scrubbing after wrapping a vinegar soaked paper towel around the heating element for 30+ minutes
3. Dump vinegar from water tray and rinse until the vinegar smell disappears
Sanitize the water tank, water tray, and heating element
1. Mix 1/2 gallon water + 1/2 teaspoon bleach into water tank
2. Replace water tank cap and swish to coat the inside of water tank
3. Reattach water tank to base and water bleach solution will drain into water tray. Let soak 20 minutes
4. Empty water tank and rinse until bleach smell disappears
5. Remove mist chimney and empty contents of water tray
6. Rinse water tray + heating element cover until bleach smell disappears (repeat this process except with a damp cloth for the heating element itself)
7. Reassemble unit
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Simple version
1. Disassemble and dump out all contents and put the tray and mist chimney back on
2. Dump 2 cups vinegar into tray and soak 20min
3. Scrub the really scaly parts / soak with paper towel + vinegar
4. Dump it out / rinse
5. Sanitize everything by swishing 1/2tsp bleach + 1/2 gal water in water tank then reattach
6. Soak for 30 min
7. Rinse tank, water tray, and heating cover and dab the heating element w/ wet paper towel til smell gone
Can i wet the chimney
Hi Carlos! Do not rinse mist chimney in sink or under running water as water can get into internal parts. Doing so will damage the humidifier and void the warranty. Only use a wet cloth or paper towel to clean this part.
is it possible for mold to form on the heating element of this humidifier? when I went to clean mine tonight, there was minimal mineral buildup but I noticed some frosty white areas that resembled mold. I gave it a scrub down and it appeared to come off but before going into a deep cleaning, I was curious: is it possible for mold to form there and if so, do I need to discontinue use of the unit or would following through with this cleaning be sufficient enough to continue to use the humidifier safely?
Thank you for your inquiry. We recommend regularly disinfecting the unit as outlined in the owner's manual to prevent mold growth. However, for additional assistance with cleaning your humidifier, please reach out to our support team by emailing SocialSupport@helenoftroy.com.
Just got mine...new out the box...red light....never even got to use it...😡
We are as surprised to hear that this as happened as you are disappointed Marcus. Please reach out to us directly at SocialSupport@helenoftroy.com and we will be happy to look into this and help make it right.
@Kully P me too! Did you ever figure out what was wrong? I'm praying I didn't waste my money.
Just got mine and same scenario!!! 2 minutes steaming the the res light goes on.. disappointing 😒
Can I reuse the vinegar weekly as to not spend as much money on it?
Hey Bella. We do not recommend to re-use the vinegar after cleaning as this will contain the left over minerals from your water. When descaling your unit, we recommend to use fresh, undiluted distilled white vinegar each time you clean the unit. We hope this information is helpful. If you require additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
I bought one of these and found it very poor,bedroom still to dry even on full power,its a awful lot of messing to clean it
Hey Anthony. We appreciate this feedback. We ask you to please contact our team at SocialSupport@helenoftroy.com for assistance with your product concerns. Thank you.
It was a big mistake buying this Humidifier. The cleaning is a daunting and time consuming task. After a couple of weeks of usage, the scales wouldn't completely go off the heating element even if I soak it with Vinegar for more than an hour.. So I use a scissor and try to scrub it off. Even then some of the scales wouldn't come off. Also, when I pick this one up from the floor to clean up, even if I am being very careful and hold it straight, it starts leaking. It is a big concern as the floor is wooden. I have no idea from where it's leaking. One day I saw that there was some water underneath it (No idea how it leaked) and the wooden panels on that part had bulged. I deeply regret buying this one. Can I get a refund? I can send this back to you guys.. I am fed up.. This past week I moved to a new house where there is not enough space to keep the humidifier with the Vinegar. So I kept in in my room and when I picked it up, it leaked the vinegar in my room. I have no idea how to clean this thing anymore.. Such a bad decision. Can I get a refund? I can send this back to you..
Hey Joyce. We're sorry to hear you had this experience. We'd like to help. Please be advised, we recommend cleaning the unit weekly to help prevent mineral build up, as stated in the owners manual. Please reach out to us at SocialSupport@helenoftroy.com for assistance.
@@vickshumidifiersthermomete2655 Ok. I clean the unit every week. That is the reason why I said it's a daunting and time consuming task. I was already in touch base with your rep in the above ID because the first unit I bought stopped working after I cleaned it for the first time. You guys sent me another one which I have been using for 4 months now. I do not need any other support. I just wanted to get rid off this one and buy another one from Amazon. I do not want to waste my money. That is why I asked you if you could refund me.
🤣
@@joycejam9198 They will refund you from the store you bought the humidifier at
Same issue here with two units, both purchased this winter and both leaking water. Hardwood floors bulged and cupped and now Vicks wants me to send both units back to them for "testing" while my family lives through the heating season with dry throats and skin! Really regret going with a lower priced unit...
With really hard water, vinegar and a toothbrush does not do the trick on the heating element and when the heating element is covered with scale, the humidifier is useless.
Hey Heidelberg. If you have a lot of mineral build up or soaking the heating element with vinegar for 20-30 minutes is not sufficient to loosen the mineral buildup, we'd recommend soaking the heating element longer, such as several hours or overnight. Then, use a soft bristled brush, such as a toothbrush, to remove the mineral buildup after it has been soaked. We hope this is helpful. If you require additional assistance, please email us at SocialSupport@helenoftroy.com.
Then you aren’t doing it right. I didn’t realize I had to clean this thing(I never used a humidifier) so ten months of build up was removed with all of these thing. If it didn’t come off I let it soak longer. Now it looks as good as new.
Hey man that's a lot of work every week!!! Just boil some water .........
Ugh too much work
Why are people so lazy now days
@@haleystewart259 People aren't lazy. They are overworked and underpaid, and some people are disabled. Hope you can open your mind, my friend.
This doesn’t say how to clean inside the mist chimney, and the bottom is screwed on.
We will be happy to provide that information. The Mist Chimney does not come apart, and only water steam is passing through it. When cleaning the unit, after the descaling and disinfecting procedures, if you are not going to use the unit again right away, we would advise leaving the mist chimney in a place where it can dry out internally. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
The vinegar does not remove the build up stuck in the heating element even after soaking it for hours..what else can be done?? This is frustrating to use!!
Hey H Felipe. We're sorry to hear you had this experience. If you have a lot of mineral build up or soaking the heating element with vinegar for 20-30 minutes is not sufficient to loosen the mineral buildup, we'd recommend soaking the heating element longer, such as several hours or overnight. Then, use a soft bristled brush, such as a toothbrush, to remove the mineral buildup after it has been soaked. We hope this information is helpful! For additional assistance, please email us at SocialSupport@helenoftroy.com.
@Vicks Humidifiers & Thermometers i cant soak it overnight as my daughter uses it every night because of stuffy nose due to weather..anything else i can do to remove it?
I just followed this step by step and now it doesn’t work 😒
Thank you for reaching out to us. We'd like to look further into this to help. Please reach out to us by emailing SocialSupport@helenoftroy.com.
I put boiling water on it and scraped it off with a knife. Lol
What if I only have apple cider vinegar?
That is a good question Kimberly. We would not advise cleaning the unit with apple cider vinegar. We would suggest getting cleaning vinegar from the grocery store cleaning isle. If you have any other questions, please email our support team at SocialSupport@helenoftroy.com and we will be happy to assist you.
I don't like vinegar😶🌫️ I only use diuted bleach with distilled water & wipes,
Hey GypsyJody. Please be advised, we only advise cleaning the unit using undiluted distilled white vinegar for scale removal and the bleach solution for disinfecting, as instructed in the owners manual. We cannot recommend using wipes to descale / disinfect this humidifier. We hope this is helpful. For additional assistance, please reach out to us by emailing SocialSupport@helenoftroy.com.
The cleaning process is so long. No good
I'm returning mine there's no way I'm up for this kind of Labor and buying all that vinegar good Lord two cups a week.
@@gwendolynkaren5933 I wish, I did the same.
Y’all are lazy
@@haleystewart259 you're right about that. Too lazy to even send it back. I put it back in the box and stuck it on a shelf.
I bought something different
@@gwendolynkaren5933 that’s sad. I just cleaned mine after ten months of build up because I didn’t even know you had to clean humidifiers. Took 45 minutes of soaking and using a tooth brush and that was it. But I’m the kind of person who cleans the fridge out after I buy groceriesand wipes out the shelves.
I’m put off tap water for life after seeing the shitty gunk when I undone mine to clean!
Please note, it is advised to perform this cleaning once a week. The following link has video instructions on how to clean your humidifier:
czcams.com/video/z0uPjIz7sFw/video.html
We hope this information is helpful. If you require assistance, please reach out to us at SocialSupport@helenoftroy.com.
Vicks Humidifiers & Thermometers thank you it’s all clean now 🙂 was lot of limescale which I think was residue I was seeing ! The white vinegar worked a treat I will definitely be cleaning it more often! And just a tip ! Please do NOT place these on your wooden furniture as it’s damaged the top of my beautiful oak blanket box less than 18 mth old despite using a towel doubled up underneath! I’ve only had my humidifier 3 months and used it about a dozen times There’s little air vents in the bottom too please be warned !
I'm new to humidifies and got my surprise after 10 day. Cleaning now. They need a more dangerous warning. Like show a picture of the scale or crud that will build up inside it if you let it go 9 days.
Is this Mayim Bialick speaking? Sounds like her.
The first time you were able and I didn’t have a chance I just wanted you know I love and I love and I hope you’re having fun and I’m so proud to have a great time and I’m glad that you’re having a great day I hope you’re enjoying yourself I hope you’re feeling good I tytt I love you so much baby I’m going through a really rough hard times I love my job I’m going
ma’am this is a humidifier cleaning video
This is such a weird and awkward humidifier
Maaaaan this is way too much
Liked the product except for the part that I have to constantly clean this stupid thing
Hi Bella, the reason this unit needs cleaning is that most water contains minerals. These minerals are left behind when the water is turned into steam, keeping the minerals in one place to clean.
What you expect?
My original intention for this humidifier was to use it for plants that require high moisture levels. After using it in my room, czcams.com/users/postUgkxtD9aJ2m6GU-X1IChQxjn9l31K1A7Kpwj however, I think that's where it is going to stay in the fall and winter season at least. The increased humidity in my room made the room warmer and more comfortable. I had first ran the humidifier for 4 hours with the timer setting for it. After the first hour, I checked my room and can feel the difference. When the full 4 hours was up, I checked again and noticed that the humidifier was shut off as it is suppose to. The moisture level never seem to get passed 56/57%. I then let it run until all the water is used up, which it wasn't all used up. There are still some left in the base that you are not suppose to add water to. I filled up the water tank all the way again, being careful when removing it from the base. Some left over water may spill out. After putting it back on and setting the unit to auto, I let it operate. It didn't stop running, rather I don't know if it did at any point since I didn't check it regularly, for 24 hours after which the water in the tank ran out. The moisture reading never passed 56/57%, which may be a good thing for me. Being situated right next to my bed, the noise was not very noticeable with the occasional water gurgle from time to time as the unit ran.