How to clean your Dyson Airwrap™ styler's filter
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- čas přidán 9. 04. 2020
- If your Dyson Airwrap™ styler cuts out during use a light starts flashing, won't turn on
or becomes overheated, these could be signs that your filter needs cleaning.
To maintain optimum performance, we recommend cleaning your
Dyson Airwrap™ styler's filter regularly, as shown in our video guide. Always switch off and unplug your appliance before carrying out any maintenance.
If it's been in use, allow it to cool down completely. First, use the filter cleaning brush to remove any debris from the outer filter cage. Next, remove the outer filter cage from the appliance and rinse under warm running water. Tap to remove excess water - do not replace the filter cage on the appliance until it is fully dry. The inner filter mesh should then be brushed clean with the filter cleaning brush using a rotating action. Our experts are on hand to help, so leave us a comment if you'd like some further advice.
To maintain optimum performance your Dyson Airwrap™ styler requires regular care and maintenance.
IMPORTANT: always switch 'OFF', unplug and allow the machine and attachments to cool down before carrying out any maintenance.
Step 1. Slide the filter cleaning brush over the cable and onto the filter cage.
Step 2. Using a rotating action, clean the filter cage thoroughly.
Step 3. Pull the filter cage downwards, onto the cable.
Step 4. Gently pull open the filter cage and slide it off the cable.
Step 5. Wash the filter cage under a warm, running tap.
Step 6. Tap to remove excess water and leave to dry naturally.
Step 7. Using a rotating up and down action, clean the filter mesh until all the debris has been removed.
Step 8. Gently pull the filter cage open and slide it onto the cable.
Step 9. Slide the filter cage towards the handle until it snaps into place.
Shop more genuine replacement parts for your Dyson Airwrap™ styler: www.dyson.co.uk/support/journ...
Did this video solve your issue? Like if it did, or leave a comment. 👍 - Jak na to + styl
3.5 years later, I find out the existence of the tiny brush. It was just sitting pretty at the bottom of the case lol thanks for the tip!!
Better late than never! Hope you'll find it useful now you know where it is, and what it's for 🙂
Thank you so much for that wonderful nugget of info! I’ve had my AirWrap nearly three years and didn’t know where the filter cleaner was - I’m pleased to say I’ve found it and has now been successfully revived!
Omg same here😂 after almost 3 years…
This is amazing and did the trick! I got so nervous when I saw the red light and thought "that's it, this is too good to be true", but all good. The brush that it comes with is GENIUS! It's amazing what it picks up so definitely do it over a sink. For reference, I'd had the airwrap for one year without cleaning. When I got it, I was too excited to read about maintenance, but will do this regularly now.
Glad to hear you were able to benefit from the video. Thanks for your support of Dyson!
@@dyson hello! There is a guy in the comments who had a really bad experience with the product. I don't know what happened until now since the comment is a while ago.
But you didn't react on the critic and I think you should.
Have a nice day.
Did this video solve your issue? Like if it did, or leave a comment. 👍
It did not. Still blinking when set to highest speed, even when the cage is removed
I bought and was the best choice, I love it !!
This airwrap is a very well made product.
i got it tdy and am in love
T.ederiz gayet açıklayıcı. Thank you wery good
How long does the filter take to dry? How often on average does it need cleaning
When are you coming out with a red multi-styler I have a red corrale and supersonic and now need a multistyler in red
It’s giving air warp asmr
Super informative video thank you!
You're welcome. Give us a shout on one of our socials if there's anything we can help with. 😁
@@dyson hello!
You can help the guy who made a comment on this video about bad customerservice and broken devices.
Have a nice day!
I cleaned the filter as instructed in this video but same thing is happening. It only turns on for 1-3secs and sometimes 20secs but sooo inconvenient since I need to dry my hair so I can go to work. I wished I read the issues with Dyson Airwrap before purchasing 😭😭😭 I have only had this airwrap for like 2 months
Hi there,
We apologize for the inconvenience caused to you regarding the issue with your Dyson Supersonic, we can truly understand how upsetting this must be for you, and we assure you that we will sort your concern on priority. Kindly DM us with these details so that we can assist you further(Full Name, Full address with postal code, Machine serial number, Contact number and Email address).
I am on my second one and it's junk. Same thing is happening.
Hi there,
It's frustrating to hear your experience with the Dyson machine and we truly apologize for the inconvenience caused to you. Kindly elaborate the issue in detail which you are facing with your machine and to access your account and check with the details, please confirm the following details: full Name, full address, email address, contact number, machine serial number and your country of residence in DM.
I have a same problem 😢 But I only bought it a week ago
@@AyaAlievaOf Return it and get a refund lol I wish I could. For the price, we shouldn’t be having this issue. Dyson sent me another one but I don’t trust it and I’m wondering when it will stopped working again. 😔
He limpiado mi filtro varias veces como lo indica el video y sigue alumbrando el led rojo, a los minutos de utilizarla, y la compré haces 2 meses, que puedo hacer ? Estuvo en Bogota Colombia y la mandé a traer de USA !!!
A mi me pasa lo mismo! Con la de color rosa no pasaba,ahora tengo la azul nueva y a los 15 segundos al máximo de calor se enciende,la descambio,me dan una nueva y lo mismo 😡 ahí está sin usar…15 segundos de uso tiene y es el cabezal de secador,porque sin ningún accesorio no sale la luz….te han dado alguna solución?
@@TheCoset la Mande a USA, alla la limpiaron y le cambiaron el botón del infrarrojo, que la máquina está bn me dijeron y que debía solo limpiarla muy bien, sin embargo me sigue pasando cuando uso el cabezal de los rulos, cuando la uso y cambio el sentido se apaga, para que esto no me pase me toca es usarla sin apagarla es decir hago el rulo y no la apago y pongo otro pedazo de cabello y asi me funciona bn, pero no debería ser así y también tengo la máquina nueva.
But I did not get and filter cleaning brush and stuff
Do the holes on your filter cap have a film over the back of them, mine does and the hair wrap filter keeps flashing red and turning off. I can’t work out why other than potentially this film
Rebecca, if you'd like some help with your Dyson feel free to send us a direct message on Twitter at twitter.com/AskDyson or private message from facebook.com/dyson with the serial number of your machine & your contact details.
@@dyson hi! I actually called customer service today and they were unbelievably helpful. They walked me through all possible solutions but have ultimately decided to send me a replacement ‘handset’. Thanks for replying!
Rebecca, many thanks for the update! We're glad it's all sorted. 😊
El cepillito debe comprarse aparte o ya viene con el Airwrap?
Muy buenos días, Jennifer. Gracias por tu contacto con Dyson. El Dyson AirWrap™ viene con los accesorios indicados en la página de producto: ms.spr.ly/6050brifG. Depende del modelo que tenemos en venta y puede ser que incluyamos cepillos o no en la oferta.
How often do you need to clean the filter? Once a month? Once every 3 months? I just want to make sure I’m following required maintenance. 😊
Hi Nadia, thanks for contacting us. It's recommended to clean your filter at least once a month. Please let us know if you may need any further assistance.
My air wrap isn’t gripping on to my hair ?
@@amanikashmiri7381 your hair was probably already fully dried
@@virzhiniya it was damp
Mind blown
My barrels won't pick up hair. I turned the highest air flow and heat but still it won't pick up. On damp hair too
same, they wont pick up even the tiniest bit of hair, i regret buying this thing..
I regret it to.iys kunk
This product works great when it's working but breaks often.
My girlfriend loved this product until it broke twice (inoperable) due to the filter being dirty despite her cleaning literally after every use after her first replacement. She is the type that takes care of her products very well, especially when it comes to something expensive like this product. After calling customer service the second time it broke, she was given the run around:
1. Oh let me try to get a new filter for you
1 day delay in response
2. Oh guess what the filter isn't in stock
3. Oh the replacement will cost $150 for the servicing and $450 for the part
4. We do not know when the part will come back in stock
Ok, so what do you recommend we do?
5. Just buy a new one
All of this was said in a sweet and apathetic tone like it was a well rehearsed play. No apologetic tone but instead an overly sweet and condescending tone when delivering the message which he (Carlos) knew we would react negatively to. It's as if he derived pleasure from knowing he was delivering a message we wouldn't want to hear. He paused on the phone as if to wait for us to ask "so what should we do". No recommendation on next steps until prompted - where is the proactiveness? Where is the customer service?
The worst part of all of this is my girlfriend still wants a replacement and I will likely buy her the latest model. She has been so loyal to Dyson despite this terrible customer service. I really can not recommend these products but will be unwillingly purchasing another one for my girlfriend.
That girl is loved.
You’re a great boyfriend
Lol wtf.
Dyson come on. Get in contact with this guy and give them the new one for free!!
I was so convinced to buy the original now I’ll go with the Chinese version 😂 works as great as
Как часто нужно прочищать фильтр?
every 2 weeks (depending on how many times a week u use it)
Is it normal for your room to like steam up my room seems to get a layer of fog after using the airwrap. Has anyone else had this?
Hi there, thanks for your comment. We suspect that your hair might have too much moisture on it when beginning the styling process. We always recommend your hair be around 80% dry and 20% wet when you begin styling with the Airwrap™. Use of the drying attachment will help with getting your hair to the optimal level.
I keep cleaning the filter and the red light is still flashing. Don’t know what else to do 🤷🏻♀️
Hi there, thanks for getting in touch. We're terribly sorry to learn of the issue you're having with your filter light. We'd be happy to look into this for you. Can you please get in touch with us via Facebook, Instagram or Twitter, so we can further assist. We look forward to hearing from you.
why did it not come with filter cleaning brush
/mine is new
We'll be happy to check for you. Please feel free to send us a DM on Twitter or Instagram, or a private message on Facebook, and we'll go from there.
Black cardboard box.
@@dyson I didn’t get it the brush too ((
i’ve done this and my dyson still isn’t turning back on… i’ve had it for less than a year too. i’m so sad
Hi Caitlin, we are sorry to heat that you are having issues with your Dyson. Kindly send us a private message on any of our social platforms in order for us to look into this for you.
the blower does not blow hot air at all. only cold air comes out. how do I fix this?
Hi there.
We would like to assist you and have this issue sorted.
Can you please get in contact with us via DM on any of our other platforms. Either Facebook, Instagram or Twitter.
Awaiting your reply.
Dostum çözüm buldun mu
I cleaned it like the video but still a burning smell though less strong now. Is that normal?
If it's very new, within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc) and the smell will fade with time and usage. If it's not so new, please contact the Dyson helpline in your country directly as soon as possible, or send us a private message via our official accounts on Facebook, Instagram or on Twitter: @ AskDyson.
@@dyson its 3 years old and I have just cleaned the filter so lets see
I don’t have a cleaning brush In my kit like in the video. What do I do?
Hi Helen, thanks for contacting us. Please send us a picture of the brush you're referring to so that we can send you the link to purchase directly from our website.
@@dyson The brush from the video for cleaning the dust. I believe it should’ve been included in the kit when I purchased it.
I already cleaned the filter but it’s still flashing red and white light 😩 i just bought this a few months ago!
We'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
I followed the steps to clean the filter (and it definitely needed it), but my airwrap would still not turn on
Thanks for your comment, Deborah. We're sorry to hear you're having trouble with your Dyson Airwrap™ Styler. While we do recommend regular filter cleaning's to help ensure optimal performance from your unit, were always keen to provide support, if ever needed. These videos are great as a first line of defense in the event that you ever encounter any trouble, or have any questions. However, you'll be happy to know we also include our country specific Dyson helpline number directly on all of our machines, to ensure a Dyson expert is never far. Please don't hesitate to reach out to us for additional support, as we're always keen to assist, if ever needed.
Best wishes.
@@dyson the same things happens to me, i clean both filters and it with stop right after turning on. this is very expensive product for it not to work
@@christinaizquierdo8012what did you do? Mine is acting the same. Did you get a replacement?
@@dyson my air keeps turning off. I clean the filter religiously I clean the piece that is on the Dyson. It will turn on for two minutes and then it shuts off again! Help.
@@nancym4385any support you got?
My air wrap stops working as soon as I turn on the hot air? Any leads?
Hi there, we are sorry to hear that you are facing issue with your haircare.
Kindly help us with your country of residence in Dm through any social media platforms. So, that we can look into this for you.
The white light does not turn off even after cleaning. I don’t know what to do😢
did u figure it out cause mine is the same
I bought mine the beginning of 2020 - there was no brush included. :(
Same no brush, and the light will flashing then stop working. Expensive product but not lasting
у меня горит белый индикатор сначало пищит а потом горит белый индикатор, я чистил фильтр но всеравно не работает((((
Temizleme fırçasını ben bulamadım ama kutu içeriğinde var mı
Merhaba Rabia Hanım, Dyson ile iletişime geçtiğiniz için teşekkür ederiz. Bize özel mesaj ile ulaşabilirseniz size destek olmaktan memnuniyet duyarız. Sağlıklı günler dileriz.
I owned it for a week and used it no more than 5 times. Is it normal the the red light is already blinking?
It's possible depending on the volume of dust or particles on the filter cage or metal filter. This could also happen If the filter is covered by hands or clothing during use.
For support with your styler we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
도움많이되겠네요.
근데, 생산지마다 부품이 다른건지 한국유통되는
콘센트랑은 전원콘센트디자인이너무 다르네요.
훨씬디자인은 이쁜데, 220V도 저런 디자인과
비슷하면 더 이뻤을것같네요. 동영상참조 잘 하겠습니다.
bought it for my daughter fro xmas and it stopped working last night. It will not turn on.
Hi Cynthia,
This is unusual to hear. Would you kindly confirm your country of residence, so we may direct you to the proper care team?
@@dyson We tried the reset button a few times and it finally worked. Seems ok for now. Thank you
Es normal que se apague sola?
This sounds like a very unusual experience, and we'd like to look into it further with you. Please feel free to send us a private message with the serial number of your machine and some videos of the issue you've outlined, and we'll continue from there. Please also confirm the country that you're currently located in.
Does the hairdryer use the digital motor?
Yes it does
there is no such thing as a digital motor. motors are inherently analog. it’s just a term they use in their marketing for a switched reluctance motor.
I didn’t get the filter cleaning brush with mine. How can I get one?
Honestly I don’t think that you really need that. If you notice, it’s literally just a tiny brush
When you first open it it’s in a black tiny card board box. I’m sure you got it but just haven’t found it since it just looks like part of the cardboard structure. For me it was where you place the wire part of the Dyson.
Thanks for that, just found it!
@@Urmom-sv2gh Thank you, my girlfriend thinks I am a life saver now XD
Even after I cleaned my dyson it's still having the red light can you plz tell me
Hi, Aazeen! Is your machine connected to any extension cords, power strips, surge protectors, voltage transformers or converters? If so, please remove it and plug it directly into the wall. If that doesn't resolve the issue, please contact us via live chat on ms.spr.ly/6051gPbPD or email us at questions@dyson.com for further assistance.
I have the same problem, what did you do?
в стайлере blue blush есть щетка? не нашла😢
For assistance with your machine or accessories, we'd recommend either contacting the Dyson helpline in your country directly, using a live chat service on the Dyson website, if available, or sending us a DM via Facebook, Instagram or Twitter/X: @ AskDyson.
Con la rosa no me pasaba,compro la nueva azul y al usarla a los 15-20 segundos a potencia maxima de calor,se enciende la luz….la devuelvo y me dan otra y lo mismo! Sin ningún accesorio no pasa,pero al poner el accesorio de secado o el cepillo sale la luz a los 15 segundos y solo se ha usado eso! El filtro está limpio,cual es la solución? Porque gastar ese dinero para secar a potencia baja no es rentable
Totalmente de acuerdo y no dan una solución , y no hay garantías para las personas que las compramos en USA y vivimos en otro país !!!
Wow I did not get that brush with my dyson
Look at the bottom of the box
There ist a Little Box
I cleaned my Dyson air wrap and it stilllll doesn’t turn on the light continues to blink 😢
So we can assist with your styler, we'd recommend either contacting the Dyson helpline in your country directly, emailing or sending us a private message via Facebook, or via X/Twitter: @ AskDyson. Best wishes.
I have the same problem, what did you do???😓😓😓😓
Ehh what I did was disconnect the filter ring, then put it under my sink faucet sprayer
mine didnt come with that brush and the worker just tolld me to use a toothbrush????
If your particular machine didn't include a filter cleaning brush, an old toothbrush would work fine for removing any clinging dust or fluff from the inner and outer mesh filters.
Where can i purchase this small brush?
Comes with the kit
From my correspondence with Dyson, you can use a new or lightly used toothbrush to clean the filter.
This brush didn't come in mine 😔
@@bean5460 it does come in a cardboard little box. Did you throw it away????
I've cleaned this 3 times and the light is still flashing.. I don't understand why. Is anyone else having this problem?
Hi Jessica, thanks for contacting us. We're sorry to hear that you're having issues with your Airwrap™ even after cleaning the filter. Could you please remove the filter and turn on your Airwrap™ without the filter attached and let us know if the lights are still coming on.
@@dyson I’m also having this problem. The white light flashes despite having cleaned the filter thoroughly however when i remove the filter, the light does not flash.
I just purchased dyson airwrap 3 weeks ago it started to give red blinking light after 5th use and stopped working. I cleaned, did troubleshooting and all. Does the same thing. Trying to get the problem resolved with customer service. If this keeps happening i probably will return
It. Im writing this to warn others. You buy this expensive tool brand new and gives issues in 2 weeks makes me think now maybe i just should return it and it doesn’t worth it…
where is the cleaning tool? I don't see it in the box
Hi, it’s a bit of a late reply but my cleaning tool came in the box, when I bought the set. Maybe if it isn’t in there get in touch with dyson😊
It came in the black cardboard box.
mine just stopped working... I was halfway done with my hair and it won’t turn on. This is not worth your money.
Hi there, thanks for notifying us regarding the issues you are facing.
If you're still having an issue with your machine, please contact us on 0800 298 0298, between 8am and 8pm, and we'll connect you to a virtual service engineer.
We look forward to hearing from you.
I had the same issue. Cleaned the filter as instructed, and it started working again.
My motor died after 3 years of light use. I’m SOL because my warranty expired. Very unhappy with this device since it’s so expensive! Customer service doesn’t help only offers 20% off a new one if you place a phone order only .
*gently washes*
*gently turns off water*
*BANG THE SHIT OUT OF THE FILTER*
Хотелось бы поменьше вы…ться,но пока нет такой возможности 😄
This product overheating every 2 min, and my filter is 100% clean! Don’t worth the price! And I only buy it month ago! Disgusting
Hi Amanda. We are sorry to hear this. We're eager to help here. Can you please DM us (via Facebook, Instagram, or Twitter) with your full name, shipping address, email, phone number, and serial number of your Dyson?
Thanks!
This is worthless the filter inside you have to show this stap everyone knows
Dyson is the worse! I want a refund. I was advised to exchange my Airwrap since it stopped working or should I say only works for 10 seconds after the product was thoroughly cleaned. I only had this product for 2 months. I went to UPS to exchange and the reference number they gave me is wrong!! This happened on a Sunday that UPS had to close the doors on me since the Chat with Sundeep was going nowhere. He/She kept giving me the wrong reference number. I am so frustrated with the product and customer service. For $600 this is not worth it!!!!!!!
Thank you for reaching us back, we are really sorry to learn about the issue you are facing with your Dyson. Please be assured we will be more than happy to assist and sort this for you. Kindly DM us with these details so that we can assist you further(Full Name, Full address with postal code, Machine serial number, Contact number)