Learn from My eBay Selling Experience - Common eBay Mistakes to Avoid and What to Do Instead!
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- čas přidán 22. 05. 2024
- I've made MANY mistakes selling on eBay over the last four years, so I thought I would share some common eBay mistakes and what to do instead. My hope is that as I share my eBay mistakes with you, you can avoid making these mistakes yourself. For more eBay tips and reselling content, especially from the perspective of a part-time reseller, make sure to subscribe to my CZcams channel!
0:01 introduction
2:05 Mistake #1: Don’t use stock photos
4:12 Mistake #2: Taking too long to process eBay returns
9:10 Mistake #3: Shipping late
11:37 Mistake # 4: Canceling transactions
15:40 Mistake #5: Not disclosing flaws
19:57 Mistake #6: Starting auctions too low
22:05 Mistake #7: Resisting listings instead of end sell similar
25:34 Mistake #8: Pricing Items the same way I would on Poshmark
29:41 Mistake #9: Shipping mistakes
32:51 Mistake #10: Not being consistent
Topics covered in this video:
✅ Common eBay mistakes people make when selling on eBay
✅ eBay tips to help you find greater success
✅ Information regarding eBay's seller levels
#ebayseller #reselling #ebay
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One thing ive done when there is a flaw, is give a full refund and tell the customer they can keep the item. So far, i dont pay to ship back and people tend to like that option. Usually its not a big loss and its better for me than the ding on my acct
Why would you not offer a partial refund first?
@@la6136 I agree with her and do the same and have been a top rated seller for a decade. You do it because it's not worth the hassle or aggravation to bicker about a partial refund. If the item is a $1,000 item then request it back but for most items under a hundred or so just refund and move on. Yes you may lose some money, but it's the cost of doing business and often it's our fault it was listed incorrectly, had a flaw, etc. Sometimes when we work out of our house or other paid location everything is 'personal' vs imagining you had a retail shop and something fell off the shelf or a customer accidentally broke an item you'd just toss it, cost it off inventory, and move on. It's the same thing. Especially with eBay, it's not worth worrying about negative feedback or a customer complaint later on. Often you'll end up with a great review or even a future customer.
I always let the customer say what they want first. Recently I had a customer reach out because he found a small hole in a sweater and asked for a $8.50 refund to repair it. Done. And I still made a profit
I do the same
Nah its an easy cop out for them to scam. What works is i dont do free returns and only give full refund with shipping if its actually my fault with faulty product. Top rated and 100%. Also.. never refund till you have and inspect.
I'm a 3 month noob and am soaking up as much of this content as possible. I've made two mistakes that cost me and they were both things that I don't know how i could have seen coming. Sometimes the only way to learn is by failure, not that you want to fail, but when it happens you just have to embrace the lesson. I made it almost three months and then had a couple returns in one day, which freaked me out, but got them handled. There is a lot more to doing this than most people imagine. Good info. Thanks!
Your right sometimes youll have no choice but to learn from expirience. I had a few returns and doing this 3 years now. This time was nothing to do with listing... just they thought it was something different. Returns are part of the game. And stick with 1 platform till your good with it.
I feel that! One time I shipped the wrong $1.4k HEAVY item to CANADA (I'm in the USA!)... Buyer shipped it back and did a horrible job packing it, so of course it was a total-loss. Then he cancelled on his purchase around the same price, smh. I also lost $2k shipping a similar item, not knowing how to properly ship heavy/fragile/expensive items. After that I paid $100 to learn from a pro, and haven't had a single similar issue since... and I specialize in the hard to ship items a lot of the time.
Keep it up, the sky is the limit!
Did I read that right? $14,000? Oh, my God! What could that have been?@@tradingarsenal9767
You scared a heck out of me when you said using stock photos.😂 I had to pause this video and go on to my eBay and deleted all stock photos I used on some of my items. Fortunately, I only had like 5-8 items out of 135 active listings.
Yes! A video on shipping through eBay! I get frustrated with selections when shipping. And tell us more about how you do the flat rate shipping.
Yes please would love to know more about flat rate shipping
I am from Washington State and I shipped to Puerto Rico without any problems.
@@myhelina123 What is your method?
If I go on vacation, I use Ebay's "time away" setting where you are still allowing sales but the buyer sees a message saying that you won't be able to ship until x date (before they purchase) - that way I don't have to bulk edit my handling time. :) I wish Posh an Mercari had that setting so that you can still make sales while away but just get a longer handling time!
Omg! That's why the seller did that!
I’m in Alaska, I do flat rate shipping. I just calculated based on everything being zone 8. 0-8oz, 4.00, 9-12 oz 5.00, 13-15.9oz 6.00. All jeans flat rate padded. Anything overv1# I give the option of ground advantage or priority. I usually only pay .50 or so per item.
Thanks for the pointers!
The wand mouse cursor is elite. And now that I typed out that it's a CURSOR makes it even better! Thanks for this video!
It’s like you read my mind! Been searching for a video like this
Your so good! :) literally simplified. Awesome work!
Love the wizard wand cursor! 💛
Thanks for taking the time to make this video. Very informative!
Your videos are always good and super helpful. Thank you for taking the time to make them.
Thank you for the tips, Becky❤
Great advice! Thank you!
im watching this clip over and over. very helpful.
I always learn something new, thank you for putting these videos out here for us :)
Wow!!! Thanks so much. The eBay relisting info was invaluable to me. I had no idea!!!!!
Very informative video. You are appreciated. Thank you!
Really good information and fun video. Thanks for your time and help.
OMG such good info for a newbie reseller!! Thanks.😉🦋
I am so glad you mentioned that about getting suspended for offering a different item and then canceling, because i learned that from you and have used it a few times now! Never again!
This is an excellent video! For us new sellers, it was welcomed and appreciated. Thank you!
Thank you so much for this video! Very very helpful information for me as a new seller on eBay. ❤
Excellent video, thank you!
On Ebay over 20 years and I did pick up some pointers from you. I myself just got out of Ebay jail for too many out of stocks. I never knew it would cause such a big issue> you learn everyday. I,m retired and have been watching many of the you tube videos to try to increase my sales. Thanks
How long did they keep you in eBay jail? They haven't been letting me promote my items for over a year because of it I just wondered if it ever goes away? They say you have low sales but I said if you have something listed and it's been a year and nobody even sees it there's not one view and you won't let me promote it how am I supposed to raise my views and sales? It is a dumb rule.
Thank you for sharing quality information. I’m new to eBay and really appreciate the time you spend helping others. Would love to see a shipping video.
Seriously if there was a video of the year video this one should DEFINITELY be it!!! Amazing job as usual with all the usual transparency. Great job!! I wish you great sales for 2024 and beyond.
Love this video. Much appreciated!
thank you for all your help . I believe I can do this.
Great video very informative thanks
Thank you for taking the time to make this video 💪💯🏁
Yes more details on skipping. Great video thanks
Hi Becky! Watching the replay...About Ebay shipping - if you want to be "Top Rated" or "Top Rated Plus" You have to ship within 24 hours. I don't have a car, which means walking to the post office in freezing cold or in the rain, or after I've walked 6 miles at work all day. I really, really struggle with this. Those are the only lower scores I have.
I’m top rated with 2 day shipping. If you want to be top rated plus, you have to do one day shipping and free returns on everything.
I’d love to see a shipping video! Love your advise and videos. You’re a great teacher!!!!
Great video Becky! Yes, I have heard Ebay is like a baby, always pay attention to it! Thanks.
This was an excellent video👌Top notch👍
Very informative, you obviously have plenty of experience. Thanks for sharing!!
This was very very helpful!!!!! This will make a huge difference in my eBay store. Thank you❤
Amazing video, super helpful! You earned a new subscriber today lol! Thank you thank you :)
Hi Becky, this is the greatest video I've watched about poshmark in a while. I would love to watch 1 video just about Shipping, Shipping settings in the account, supplies, shipping rates, global shipping. Thanks for this video.
wow, great video. looking to offload some comics from my collection. good to know all this going in! thanks!
I've been selling for a decade and had no idea about the stock photo thing. I don't use them, but now I know not to start. Thank you.
I have been enjoying your content for years.
Such great information and tips. Did you create that reserve yet? Thank you for sharing this with us.
Yes a video about shipping would be great! I am new to eBay selling and I feel like a lot of your tips were helpful, thank you.
I’ve got one planned for early 2024!
Do you think there's another way to avoid getting dinged if you are out of stock? It's only happened to me once that I was about to ship something and I noticed a flaw I hadn't seen before. So I asked the buyer if they wanted to cancel and they did. Luckily I got no message from Ebay. But it seems to me Ebay is trying to be like Amazon and have no mistakes, while they should really lean into the fact that most sellers on the platform are small business owners who are doing their best, and leave them some room to negotiate a good outcome with the buyer. In my case, I told the buyer I would refund them but ship the item to them at my own expense and then they could decide whether it was worth keeping or not (the flaw was minor). It seems the lack of options for sellers is making things harder and harder on Ebay.
eBay vs Poshmark pricing: I assume buyers check other platforms for things they're interested in (I do!). Because of that, I price the same on eBay and Poshmark, because it can a) look sus b) cause someone to send an offer when they might buy outright and c) the ease of consistancy. BUT!! I have a 20% off everything in my store promotion running on eBay alllll the time. This effectively means the item costs 20% less for my eBay buyers without my having to look to buyers like I price differently for different platforms. Just an idea to consider!!
Great tips, and an ebay shipping video would be awesome!
Yes a shipping video would be great
Great Tips
Yes, shipping video please!
My returns go to PO Box too. As long as not a super high ASP item, I will initiate the refund as soon as it shows as delivered to my PO Box. I get them once a week. Just less stress that way and, worst case, out $6 to $8, if unable to relist (thankfully, never happened).
Sell similar relisting hasn't ever sold a stale item for me, but maybe it's different for selling clothing and on other sites. Since sites like mercari are more algorithm based than ebay, I sometimes try it on there.
Yes do a video on shipping and how to use the flat rate shipping as well. If its beneficial to use flat rate?
I sold on ebay years ago and didnt have any problems with it but leary to do it now. Im also a part-timer dont want it to eat up all my time. Thanks your information is always very informative!!
This is such good info eBay is so hard I’m coming from poshmark and eBay is almost impossible and even got a store but now every time I post I have to pay them a bunch of money
One of the best video's I've seen from you. Great info. FYI: there is bit of a difference (legally) between "stock photos" and 'copyrighted images' - most 'brand photos' on the brand's page are COPYRIGHTED (not stock), and often OWNED BY THAT COMPANY. Whereas, "Stock" tends to be more generic, licensed for 'use' and 're-use' by MANY DIFFERENT people/companies under a license. Smaller companies *might* employ some 'stock' - but the mega companies tend to 'own' (and completely control) their 'copyrighted' images (as they pay the photog TO DO THE SHOOT specifically FOR THEM, under contract... rather than just licensing the images). Often a person never knows WHICH IS WHICH, until it's a problem. Bottom line, photos the PERSON TAKES ARE THEIRS - their copyright, their control, their ownership, with FEW EXCEPTIONS: taking photos of photos, taking photos of 'copyrighted' or 'trademarked' materials (such as retail packaging with copyrighted photos or trademarks)).
Agreed on the 'Buyer Cancelled' - eBay has supposedly added an AI bot checking messages of canceled items for certain key words (so I've been told).
Unless I screwed up, which has happened, I've appealed every INAD - and won every appeal where I was in the right, to date. Photos & descriptions of any and all flaws really solves that problem. Not putting 'used' (or pre-owned) goods as 'NEW' - or broken as 'used' also helps a great deal.
Appreciate your experience about auctions... agreed 100%
When you 'lower the price' (on eBay) on your 'sell-similar' - do you use any type of 'code' in the price or description (or elsewhere) to signify how many times you've 'discounted' an item?
Also, regarding the Puerto Rico ... it's ALSO THE SAME FOR ALL US TERRITORIES (Guam, VI, American Samoa - are ones I've shipped to... mostly Guam).
Oh my gosh! I took a bath on shipping and was negative on so many sales a month ago. I was new and I didn’t know how much it mattered with your location. I’m in Florida, but it seems I have California taste! I watched videos, and flat rate shipping seemed like the way to go. Nope. No more. I have been charging for calculated shipping, and I added a $1.50 handling fee. I’m not going to spend that time figuring out how to ship something for free, because I have a mix of items. It took me a long time to get positive in eBay numbers because I tried to do what I saw others doing, and it didn’t work for my location. I make more sales now than when I started, and I make money on shipping! 🤦🏻♀️
Awesome!!! Thank you!!! :)
This video confirms that I am not ready for cross listing on ebay 🤪 Thank you!
I am going to date myself, but I was a ebay auction junkie when I collected vintage purses decades ago. I haven’t done that in forever and kinda forgot about ebay. After recently seeing a 60 Minutes episode on the stalking lawsuit, I was reminded that they do still thrive and was then horrified at their practices! Just wondering if you’ve seen it. Definitely recommend!
Yep!! Chicos! They will catch you super super fast!
Great tip on the tactic on items no longer in stock. But guess I wont try it. I have 3 of these cases in 4 months after selling for over 2 years.
Becky, thank you for this great video. I keep wanting to dip my toe into eBay after being regular on Poshmark. Personally, I would love to hear your views on shipping with eBay. That is the intimidating part for me.
OMG, I have the same problem with selling things that are already sold! Sometimes it's Ebay who relists the item I have ended, but sometimes, it's just me...🙂 My solution when something is damaged, is to message the buyer, explain the damage, SEND it anyway, and refund their purchase price.
Hi Becky, I do not have List Perfectly yet, but which one do you think will be the better option, have items in draft ready to list, like you said “in the bank” or have them scheduled? Let me know, thank you as always for sharing your knowledge. 😊❤
Great video!! I didn’t know that about the returns : I also have a PO Box and don’t visit it often. So far, I haven’t had any issues not refunding very fast. I’ve done it a week or two after it’s been delivered and haven’t had it ding me yet 🤷🏻♀️
This is very surprising to me, I guess you have lucked out somehow? If eBay has to close a return for you, they typically refund in full including shipping. I would double check your seller level stats to make sure they aren’t punishing you… best wishes.
Have a bank of photos, items you plan to list, with the info in a spreadsheet or written out - easiest way for me lately.
Hi Becky! Thanks for this helpful video. Do you have an EBay store? If so which monthly fee to you pay for your store? I saw there are several options. Thank you!
That is Exactly Why I don’t cross-list to other platforms! I’m afraid I will sell something on say Mercari, while I’m sleeping in the middle of the night (especially since California is 3 hours behind my time) and also the same thing on Ebay, 10 min. later because the buyer wanted 2 of them. I don’t even find this out til the next morning and I haven’t had time to take it off Ebay yet. So now I’m stuck with having to cancel one of the items! Not worth the risk to me.
Just one little correction. If an item is marked as delivered by the delivery service, the buyer cannot make a claim with eBay that the item was not received. This isn’t a risk to sellers as USPS, UPS and FedEx all have GPS delivery information. The responsibility to get the package is on the buyer once it’s marked delivered.
It is correct that buyers can and have destroyed merch to claim an INAD and force a return, so always best to accept returns.
They can. I had that exact thing happen to me as a seller couple months ago. Luckily eBay ruled in my favor after it was manually looked at & I have no idea what they based it on.
Know a seller that videos himself packaging the item. He also videos himself opening the return at the Post Office. It helps his claim against the fraud and the buyer cannot leave bad feedback.
Thank you so much for your video, it was very helpful. I'm also a new seller just entering the eBay platform and I would like to know if I can resell some branded products? For example, Nike, what kind of information do I need to submit to get the permission to resell?
Hi Becky twice I've sold two jackets with stock photos rushing to get it listed and forgot twice to put the flaws of course I issue refunds and it's never done to get over on someone I just forgot twice...
Do you go through your inventory at least once a year to make sure you have all items listed?
I have done this as I have found items that have fallen off my eBay sight but are still in my inventory bin.
I use to get hurt when something was returned. Now, I just accept it and not deal with negative emotions. However, I still struggle with NWOT sales. When the individual wears it just under 30 days before returning it. I then have to re-list it as pre-owned. Last week I sold a NWOT dress with embroidery flowers on it. It was beautiful. Buyer stated it was damaged with fraying flowers. I accept and paid for the return shipping. They haven't returned yet - just waiting to see if it legimate return or someone wanting to wear something free for 30 days. I did look at her feedback and I see 5 negative feedback. Most times when I feel they are not quality buyers I will automatically put them on the block list after I send the refund.
Great information. Thank you!!! So eBay does reward the right sellers for playing the game. Question- eBay wants me to promote listings which cuts into my profit. What’s your opinion on promoting your listings?
Appreciate any feedback you have
Cheers
So Sorry, I thought the music would go on throughout the entire video. I was wondering how you determine how much to charge for shipping. Do you take it each item to the post office to find out? You mentioned choosing flat shipping, is that one rate for any item? Thanks for the tips.
Excellent Spanish pronunciation of Puerto Rico - kudos!
Please make video about shipping strategie in ebay and third-party shipping partner that ebay has in .
Hi
I understand perfectly on the area about stock
Because I have a actual store front and move TCG and games
Well the same items be on my eBay as well
Boy this was hard I eventually change the way from store and eBay to just eBay only and store only
So before that change I would have both of the same item at both in store and eBay so once it sold on eBay sometimes I could not find the item at all and find out that it was sold at the store but the employee didn’t remove it from the eBay site end listing
Or I would sell at the store and to find out it was sold online
lol this was a big mess
So after that went on for a yr I changed the business into two businesses eBay items went into its own storage area and
Store items stay in store and never put online
What is your process of removing items from all platforms when they sell when thr LP link is broken because you have ended ebay listings/sell similar? Do you go in manually to delete items when they sell then?
Been selling on there since 1999. It sure has changed since then. I don't do it as a business or anything, I just sell old stuff and items I need to clear out.
When you do sell similar, is it still using your available listings for the month
Hi Becky, Rich here. like you, I have my own website, I do a lot of local sales, I don't sell a lot on eBay, but when I do, I use a combination of a stock photo with my own photo. So far I have been good. eBay has not spanked me yet.
How can you process a return in 2 business days? Don't you have to wait for them to return the item? Is it once they have returned the item?
Geeeeze girl.....This is better than a quarter of College Business Class!
Can you explain to me what exactly the List Perfectly as the ecommerce solution and what is the benefit for us? thank you for your reply.
When you end a listing before ebay relists it for you and then "sell similar" does it keep the original photos you had in the listing or do you have to re-add your photos to the "new" listing?
Just one clarification on shipping, please. So am I correct to assume that when you use flat rate and have to ship to Alaska, you will have to pay shipping in addition to the flat rate? Yes a more detailed video about shipping would be fantastic. Just watched a vid about a sellar that was sued for fraud by listing the brand without taking the time to really inspect the item before she listed it. Ebay froze her account and she settled through a lawyer for $250.00 which she said was not bad compared to what she could have been looking at. Quick listing is not worth the time it saves. I've seen where cross-sellars are listing items with their own serial codes. i assume they have inventory softwhere that helps them track sales and clean up listings.
For anyone interested in shipping to Puerto Rico, Alaska, and Hawaii I have never paid more in shipping costs than I do for my California shipments. I live in Ohio and all four cost around the same for me to ship. I only sell on eBay and I use either their shipping or Pirate Ship, depending on the item's weight and distance. Pirate Ship is a great place to estimate shipping as well to determine whether or not you want to add those areas to the rest of your US shipments.
Do you have to purchase the shipping label through ebay?
I know that we cannot use a stock photo but is it ok if we cut and paste the item description from a company’s website?
If you are sending things via USPS, the cost is not based on distance, it is based on zone. Alaska, Hawaii, Guam, APO/DPO and many other addresses are in the same zone as California, and cost literally the same price as sending things to California. Shipping via UPS or Fedex to Alaska, Hawaii and US possessions is outrageously expensive and subject to TONS of "gotcha" surcharges, but this is not the case with USPS. (Media Mail goes on a boat to Hawaii and US possessions in the Pacific, which can take a month, that is the only time to worry about mailing things to them.)
This is great! QUESTION for anyone that knows. PO Boxes are so expensive. Mine was 85 bucks every 3 months! Any suggestions on this? Does the buyer know my home address or do they send it to Ebay and eBay sends it back to me? thanks. Just a newbie totally scared but gonna try it! :D
In your eBay store, I looked at a dozen or so items & noticed that you rarely include seller description text. Could you address the strategy there? Thank you!
where do you view your seller rating?
I got a partial refund because of a listing mistake.
I personally don't sell thi as on ebay but the info you shared is interesting to know... Ty!❤
One of goals for 2024 is to put more time into ebay & mayb involve List Perfectly. Hopefully make quicker or at least more $. Appreciate the tips😉🤑 Always helpful to learn from someone who has done longer than me successfully❣
Yasss! 2024 is going to be your eBay + list perfectly year-I can feel it!!!
Shipping video please !!!!
I remember in a previous video when you mentioned that you dropped to Above Standard. I'm a newer seller and FINALLY qualified for Top Rated and I'm wondering if there's a noticeable difference in sales. Did you see a drop in sales when you went to Above Standard instead of Top Rated?
I'm wondering the same. November was my first month and I got to Top Rated. I know it's better to have than not, but not the experience to make a comparison
I neither saw an increase when I moved to top tier, nor a decrease when I was moved down to above standard. It might depend on your inventory. I think if you have things people want for a price they’re willing to pay, it doesn’t really matter. Of course you don’t want to drop below above standard because you could lose your store.
It sounds like eBay wants you to put all your time with them.
What are they getting out of it from the seller? No one has mentioned if they get a percentage from your sell.
I wanted to put things on eBay to sell after my mom went into an Assisted living facility. That's it. Maybe a few things from my closets. Would I be on the right platform or do I need to do this elsewhere?