TIMESTAMPS (00:00) Meeting at a bar in New York and the story behind the book, Good Talk (04:21) Who is Daniel Stillman? (10:51) The art of communication as a critical skill (17:21) Conversations in our head to complex conversations (28:44) Perspective-taking, biases and uncovering the true challenge (35:41) Deep listening, frameworks and mental models (46:22) Expert listening, coaching vs advisory (58:50) Humble inquiry, thinking partner and early conversations to build trust (01:15:35) The client doesn’t know what they want (the abstraction ladder and Conversation OS) (01:26:47) How to get clarity and intention when you express yourself (01:38:32) From peer to boss. Leadership and how to handle difficult conversations (01:48:27) Final words from Daniel
TIMESTAMPS
(00:00) Meeting at a bar in New York and the story behind the book, Good Talk
(04:21) Who is Daniel Stillman?
(10:51) The art of communication as a critical skill
(17:21) Conversations in our head to complex conversations
(28:44) Perspective-taking, biases and uncovering the true challenge
(35:41) Deep listening, frameworks and mental models
(46:22) Expert listening, coaching vs advisory
(58:50) Humble inquiry, thinking partner and early conversations to build trust
(01:15:35) The client doesn’t know what they want (the abstraction ladder and Conversation OS)
(01:26:47) How to get clarity and intention when you express yourself
(01:38:32) From peer to boss. Leadership and how to handle difficult conversations
(01:48:27) Final words from Daniel
Nm😊