The Hidden Cost Of Self-Checkout
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- čas přidán 11. 12. 2023
- Self-checkout promised to end our awkwardness and speed us along the path home with our purchases. But, you may have noticed, this is not exactly the utopian vision that plays out. In fact, self-checkouts kind of suck. Still, the self-checkout industry is projected to grow exponentially. So, considering their dysfunction, shoplifting, installation, and maintenance costs, are they really worth it?
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In the Netherlands there's a system that I love that allows you to use a "checkout pistol" (or even your phone with the supermarket app) to check the item as soon as you grab it.
I love it because I can already put it in a carrying bag (or my backpack) head out to the checkout and do the whole process in less than 10s.
By far the best usability and time saving I've seen in self-checkout so far
I agree! They have this in Walmart now with "Scan & go" in the States and it's amazing!
We have it in Sweden too.
soempoint some NL supermarket (Jumbo i guesss) had an app to scan the items as an alternative portable scanner( less hard ware cost)
Walmart has that now but it's a Walmart+ feature. I purchased Walmart+ just for that reason alone
So do we think all grocery stores will move to this similar style and get of rid cashier's in general?
Visited the local Target and they only had self check out lanes open. These didn’t accept cash, an employee had to complete my transactions. Felt like they were just making me do most of the cashier job for free.
Yes it’s called capitalism.
A self-checkouts at my target have the mechanism to accept cash but lately they haven't been. Band instead of putting up a sign that says no cash I don't figure that out until I scan my first item in something pops up on the machine about debit or credit only. In Massachusetts we have a law that retailers are required to accept cash put that predates self scans and there's nothing in it about requiring self-scan to accept cash.
Oh no you had to spend 10 extra seconds to wait for a cashier to help you. Looks like capitalism will be the end of us ☹️
There are some obvious oversights in the calculations in this video:
- When calculating efficiency, you only counted the time needed for one customer's items. You did not account for wait time, which is the main advantage of self-checkout. Since there are more checkout machines, you will have a much shorter wait on average.
- When calculating the cost, you somehow include the installation cost of self-checkout machines, but for traditional staffed checkout lanes. That changes the math fundamentally, and makes self-checkout much cheaper.
Also, at most stores there is a single line that feeds into all the self checkout machines. This is more efficient and faster than having 1 line per checkout lane, and you don’t have to worry about getting stuck behind somebody trying to pay with a check.
Thank you, I didn't want to have to watch the whole video to see if the cover this. What a big omission
Having worked on selfcheck out machines int the past, they also last a lot longer than 5 years. They might be under a contract for only 5 years. But generally you can renew the repair contract or pay a 3rd party to fix them when they break. Also, I know that IBM sold off a lot of their line to Toshiba many years ago.
Exactly..I use the self checkout if there is no queue on the cashier, cashier can be more efficeint if he/she is waiting for you to bring the grocery. If there is 2+ people in the queue the self check out is much faster!
My local Walmart has added more human cashiers. They're faster and easier than the self-checkouts now. Also, I tend to buy lots of age restricted items (beer, brake cleaner, cans of compressed air), and it's just easier to plop my ID on the conveyor belt next to the restricted item.
Here in Chile (when Walmart controls one of main supermarkets chains, Lider) the trend for self-checkout is more recent and they have now install those machines in all their stores, in some cases with more self-checkouts than normal cashiers. But i think than also they are going to need to adjust a bit more in the future, because sometimes there too many terminals for one employee to assist in a prudent time, and because still the long lines are in the normal checkouts, not in the newer ones.
My perception is in the end people end choosing which to use depending on how many products they have: If it is too few, self-checkout; if it is a full shopping cart to the normal one.
But why I want to see at least one time are the shopping carts with computer vision they had on one Lider in the capital.
Good lets not put them out of work
Why is brake cleaner and canned air age restricted?
As a Dutch person, self-check out is faster here 90% of the time, and in quite a few stores the only option. I don't know what machines the "unknown item in bagging area" meme comes from, but I've never ever experienced a check-out machine check the bagging area. Also, hand-scanners to scan while doing groceries and bagging as you do groceries will still be quicker then unloading and reloading a cart any day
Lol too Dutch pilled. Your society is too trustworthy and high functioning for people to steal from shops. In the UK every item is weighed and if there is a discrepancy between the weight the checkout area is expecting and the weight of the item, the machine will require a staff intervention.
I do agree, the self checkouts are far quicker and the future but I still feel a manned option should be available
onze zelfscan kassas hebben geen weegschaal dat is waarom dat probleem niet voorkomt
Here in the US the machines have gotten better but there's this authoritarianism coupled with stupidity. So they scrutinize the weight to an absurd degree with machines that can't handle it. It's not unusual to get in a loop, "place item in bagging area. Unknown item in bagging area. Place item in bagging area. Unknown item in bagging area." If you're really unlucky, "Help is on the way." That's usually +5 to 15 minutes.
I've tried the hand-scanners too here in the States and somehow I'm always "randomly" selected to be reviewed by a person. The store can't figure out from their own app that I'm using to scan that yes, I am buying just one item, same one, week after week. I'm not trying to steal; I just do my primary grocery shopping at a different store but there is one food I eat weekly that they don't carry.
When I was in Spain, I had to bag my own groceries and honestly do not mind having to do that here in the states if no one is available. I choose self checkout often when I have < 15-20 items, but anything more than that can be a little tedious.
Never understood the complaints about seeing a person. Even as an introvert, not that difficult to deal with a cashier. About the only two places I would willingly use self-checkout are Home Depot (mainly due to necessity as no cashiers are ever working but at least they have the hand-held scanner) and the grocery store that had the long conveyer belt like a normal line; alas, the latter was "remodeled" and they removed the belt, meaning my items no longer fit. At least with a cashier, I can put stuff BACK into my cart after scanning! (I will admit for certain types of purchases, there is an inherent uncomfortableness to the purchase where self-checkout makes sense. Sitcoms have made use of this trope so I can accept it as the exception to my first statement about dealing with an actual person.)
My issue with checkouts is having to wait for my turn. If a supermarket isn't busy, management assigns cashiers away from checkouts so I have to wait, but self-service is always available.
The local Walmart near me has 7 or 8 self checkouts at each end of the store. However, 2-3 will not be working at both places. They have at most 3 registers operating but there'll be 4 people standard at the self checkout areas talking to each other while an elderly person is struggling to get their purchases rung up properly.
Aldi is faster. Every product has multiple bar codes on them.
Kroger's self check-out is atrocious. I never have any issues with Walmart or Meijer self-check-out
I'll wait for a human cashier
Yep, the software Mariano's machines runs is the worst by a very wide margin. I work in software and can't believe this is sold as production software. It boggles the mind.
Supermarkets have been trying to make your shopping smaller so you go back more often. They want the weekly shop to be a thing of the past as you will make more impulse buys the more often you go. Self Checkout is designed to make you do a smaller shop as the hassle of scanning it all is awkward.
Why in a shop the size of ASDA (Walmart) the self checkouts are tiny where a basket full is as much as they want you to get instead of a full trolley.
Interesting, and probably true.
Idk my local walmarts have updated some of their self checkout aisles so that you have like like 5 different bagging spots so dealing with a cartful is way easier. You have about a whole cart and half space of bagging area to work with. Also wide lanes for the arseholes who don't like to move their cart out the way. They've also updated their parking lot to allow more in at a cart shoppers which is nice for those who don't like dealing with the assholes who have no spatial awareness and block the aisles with their carts or bodies. So many inconsiderate people out there. It's also good for mobility impaired and older folk.
This only really makes sense if you work hybrid/remote or live in a walkable area.
Our local Walmart has just CLOSED all of the self-checkout machines. When asked the cashiers are saying it’s because of theft. I suppose people are not scanning all of the items in their cart and getting away with it even though there is employees standing right there in the self-checkout area and they have someone looking at your receipt on the way out.
A big part of the efficiencies that this doesn’t take into account is the size of self checkouts. At larger stores near me, there are 10 or so self checkout machines in the space where previously only 2 or 3 cashier checkouts would have fit, due to not having space for a cashier, not needing a conveyor belt, and needing less space for packing due to the expectation that only those with fewer items will use them. While the speed of checking items may be faster at a cashier checkout, I generally have to wait at least a minute or two in a queue, which is frustrating and can make the front of the store hard to navigate when they get too long. Diverting only those with smaller baskets to self checkouts means that any individual customer will be through much faster, so queues move faster - and that’s if a queue builds up at all, given the larger number of checkouts able to fit in the area. I probably only have to queue at all 1 in 5 times I go to the store using the self-checkout machines, and the length of my wait is more like 30 seconds. This hugely improves my experience at the store.
The main issue I have with self-checkout machines at the moment is that generally they are not set up to work well with heavier bags. If I go to the store with a backpack or bike panniers to carry my items (as I don’t have a car) I cannot generally pack my items into the bagging area, as though the machine will say it has read the weight of the bag before I start, any change in the weight measured due to lifting part of the bag to place an item inside will set off the checkout’s measuring system. This isnt a huge problem - I just pack things into my bag once I have paid, but it does slow down my exit from the checkout area, and thus potentially contribute to others having to queue. The main time I set off the machine now is when I’ve finished, and holding a heavy bag in front of the bagging area to pack my items, and it slightly leans on the weighing area, setting the machine off. I understand why the scale is still monitoring the area, as someone could attempt to put an item in their bags there after they have paid for the other items. What would help in my situation would be either better calibrating the systems to work with heavier bags like backpacks, or putting a small shelf in front of the bagging area that a bag could be leant on, just to take a bit of the weight of a bag being packed, so that a customer doesn’t end up resting a bag I expectedly in the bagging area.
One thing you're not including in your efficiency consideration is how much faster the line moves to get to the register. I maybe slower scanning, but 6 self checkout lanes goes faster than waiting 4 deep for a single cashier. My time from ready to check out to getting to my car is not faster through the cashier lane cause I'm wasting time in line
I love Self-checkouts and I have never gone to a cashier since 2019. I love the flexibility to pack the items the way I want which makes unpacking and arranging items at home a breeze while not wasting 20+ plastic bags for packing my 30 items. I'm way way faster than your average cashier and I'll never go to a cashier to waste my time and resources.
Yeah! For some reason, the packing for cashiers is a hit or a miss. And sometimes, when people don’t care, it’s god awful
I’m not understanding how it won’t let you scan the next item until you place the last item in the bagging area. Yet, it will scan the same item twice if you don’t move it off of the scanner fast enough!
in Israel you get this bar code reader when you get in the store and you scan items while putting them in the cart and when your done you just put your cart on the scale and return the scanner
Places like Fred Meyer or Safeway will have 20 registers…and at any given time TWO cashiers. So the line for the “traditional” checkout is 8 people deep.
But there’s 18 self check ready to go.
I only use the cashier if I have a full standard size cart of stuff.
Otherwise - self check is always the way to go.
Most people don't understand how the machines are calibrated. It is really intuitive, yet few figure it out. It is the main reason why people have problems at them. That and the fact that they stare stupidly at screens that clearly state how to proceed.
Lucky you. At my Walmart (Toronto) there's 8 self check out counters...and for some reason only 4 of the blithering things are open
The main thing that keeps me going to the self checkout is the single line. Most stores have a "self checkout area" that is served by a single line instead of one line per cashier. I never have to get stuck behind the slow customer or slow cashier because the one line goes to four or eight checkouts. I really wish more stores had a single line for their cashiers too.
My local supermarket has none-weighted non-locked-area non-camera-AI-supervision self-checkouts. And its amazing. No "unidentified object". No "doesnt fit weight". Sure, lots of people "miss" some objects, but the speed and comfort makes up for increased sale numbers.
Never thought of the unpaid labor aspect of the beloved self-check out line…. THANK YOU LAURA
omg, that's what it's all about for them!
Well, when waiting in line you also don't get paid, so it doesn't really matter.
I prefer being faster and doing a litte work myself.
You don't get paid to go in and shop the items either. There are employees that can do that for you. My personal opinion is no one should be allowed inside stores anymore. Order it for pickup.
Also the Karens who cry that stupid line "I don't get paid to beg my own items" are very few. I mean, whatever happened to full service gas stations? People didn't use to pump their own gas either and we don't get paid to do it. It's the same thing as self check. I've seen more people choose self check over a register by at least 90% of time. Even when 2 registers are open they will stand on a line waiting for a self scan to open up and the register cashiers just stand there playing on their phone because most people don't go over there. Even people with full carts I have to tell them to go to a register instead.
@@necrobabe6190
Nobody should be allowed in the stores anymore? Why do you think that?
I like the tesco method, you can pick up a PDA at the enterance and scan barcodes as you shop around, you go to the self checkout, scan a QR code, a human cashier may come to you and check if you have scanned everything properly and thats it
The reason they want self checkout isn't speed. It's about firing people, and accusing customers of shoplifting when they make a mistake.
Accusing customers of shoplifting is no way productive or profitable.
Really great video on something we just take for granted.
California has solved this problem. If your items are under $1000, you can just walk out through the self checkout lane.
"They were obsolete even before they were good."
VCDs anyone?
Remember if you scan alcohol the whole system will freeze and you’ll have to wait for an employee to approve you
The arguments here apply to some old type self checkouts. I haven't had a problem with one in ages, and when I did, assistance was near instantaneous.
Also, people who cry over the lack of "human touch" aren't the ones doing a mind numbing repetitive job every day that an automated system can easily do
I love self checkouts, i have worked retail for a lot of my life so im faster than most of the teenagers they have at the actual checkouts. Plus at Aldi where i do most of my shopping i used to have to wait so long in line, now its quick.
We’ve gone back to giving the grocer a list of items you want with hired shoppers
One time I spent $500 at Wal-Mart, the self-checkout crashed and rebooted and charged me twice.
It’s definitely labor. After seeing many stores for no reason close every register except for self check out and then assign one maybe two people to monitor self check out. Despite an exhaustive long line, the convenience for the consumer is usurped by miserly business practices.
Yeah, they should give you a discount if you use it because you’re doing more work for yourself
I choose self checkout for two primary reasons: 1. Control, as I can verify the price I’m paying, especially if it’s discounted; 2. With cutting back on labor at every opportunity, I’d rather the fewer employees be out in the aisles to restock, ask questions & check on product (cashiers, as underpaid/under appreciated people, are often not the best people I want to interact anyway with so minimizing that is a bonus).
I buy what I can carry on my bike or by feet, so having the opportunity to take the time to pack my various bags without holding up the line is nice. Often I’m packing my bags as I shop so an RFID technology would be appreciated to scan the bag at once, but challenging for produce.
As with ordering for pickup, Trader Joe’s is uniquely setup for self checkout but has resisted both as a differentiator, especially for produce. Being probably the densest staffed retail chain in America makes it unique, among other reasons.
I love self-checkout. I'm open to all of the more technologically advanced self-checkouts too. I just want to bag my own groceries and avoid small talk.
It's also a lot faster than lining up at the human checkout
I always found tracking the speed of the cashier kind of interesting especially if the customer had a lot of produce items for the numbers had to be typed in search for the longest time the barcode find the PLU stickers never really worked if you tried to scan then until a few years ago. Sometimes when I'm itself check out I'm ready to place produce on the scale and type the number, the sticker will actually scan and if the product doesn't go by weight it'll just ask me the quantity.
I don't understand why people like self-checkout, even if you dislike social interaction you literally don't have to ever say anything to the cashier.
I don't know what planet you're on, but all the big HEB and Whole Foods groceries here in Central Texas have large self-checkout areas, usually about 10 stations. Target too. They're not "dead" by any means. At HEB generally 1 staffer handles all 10 stations. Frequent customers get "trained"; I personally go through very quickly because I know how the machines work, and that's true for many other people I've seen.
Your efficiency calculations only consider checkout speed *after* you reach the checkout. The time wasted waiting in line for your "turn" to be checked out by a cashier is impactful. It's not easy to quantify because lines vary depending upon how busy a store is compared to the number of open cashier lanes.
Scan and Go at Sam's can save you a lot of time standing in the checkout line behind the family with two full carts ahead of you.
When the cashier is the customer then efficiency does not matter as much.
Thank you for tips how to "save" some money on self checkout
Just remember the PLU is 4011 😉
I hate self checkout. When I am forced to use it, I automatically switch to another register rather than wait for help. Otherwise, I wait the 15min for an actual cashier.
The only way self checkout makes sense to me is scan as you shop things like exist in stop and shop
Yes, this practice (removing bag boys) was invented by Walmart.
I will literally abandon a cart and go somewhere else before I use a self checkout for more than 5 items.
THE BEST SYSTEM IN PURE ECONOMICS. Automated Pack and Delivery. Costs less and helps lower prices. But Evil is on top and I like talking to people over Tomatos so..
As a unpaid untrained self checkout operator, I always seem to accidentally ring in steaks as bananas or forget to ring something up
Not fast at all,if you have full cart of groceries it takes forever to bag,scan and even find room to place bags.only fast it 10-15 items
Good video! I wonder if we'll ever go to the chips in this area. I would like to point out that most self checkout machines have usually have a warranty or the store pays for support every year, so the machine is only losing sales, which is probably being made up by people going to other registers. I know Walmart has just started using AI to catch people stealing, but their effort to recoup 3.5 billion is sales is marred by the fact they made 143.8 billion in profits last year alone. Is that an excuse for people to steal? No, but it's interesting to see how much Walmart is willing to spend just to make 2.5% more revenue.
I surprisingly wasn't expecting a lot of what was said
Self-checkouts are really only good if you have a small number of items. They beat waiting in line.
Been using self-checkout since 2011 and never had a problem, only with alcohol where a employee needs to remove the alarm or check my ID, and that is very quick.
Bot
@@AmericanBusinessman422 What do you mean bot? Whos a bot?
I spent like 15 seconds scanning 10 items and paying for them
I went through self checkout with more than 20 items n only had one issue
Honestly I have a thing about bagging my own items
I have a flight a stairs to go up
So I ask please do not bag them to heavy n it never happens n flattening my chips n bread with cans
I jus rebag anyways
You really haven't been to a German Aldi then 😂
😂🤣the point is get rid of labor costs/people
In germany self checkout actually works. Them I went to the USA and... well not there. Why is the whole system with items xy not in bagging area in place? Seems to be the main problem.
In germany I just scan and pay ans show my reciept at the exit gate with a barcode and scan that to exit the store...
If it’s like 10 items or less then I try to use self checkout. Anything more I use a cashier
Self-check is a joke in that they purposely installed cumbersome faulty setups on the cheap when they could've done RFID and square pay like checkout. Using RFID you could map everything in the store at all times, hell even after it leaves the store via WiFi but forcing a standard upgrade from cheaper barcodes is the issue.
How do you look and sound older in this video ?
Grocery stores could learn from Uniqlo's self-checkout. They have had the RFID chips in their tags for years, but only fully taking advantage of it recently. Now you can just drop the items on the tray, and the items are immediately scanned. You pay. And that's it. No more scanning of individual items.
I'd say RFID chips are too expensive to put on grocery produce. Imagine putting a 20-30¢ chip on a bag of rice worth like $2. They make sense at uniqlo with their $40 hoodies though.
Why don't we just put the barcode facing the scanner on a conveyor belt?
There’s one way to end self checkouts. Stop using them. Plain and simple.
All the losers who “dread social interaction” can become human again and realize that social interaction is truly the only thing that makes us human.
My grandma can check anyone out in 2 minutes. All she does is scan the items and toss the groceries in the basket with NO bags. She then gives the customers plastic bags so they can bag them themselves. So basically you're bagging your own items with a ton of plastic bags next to your car.🤣🤣Now that's great customer service!
It would be even more impressive if she wasn't actually an employee of the grocery store.
@@lukerinderknecht2982 I love Wendy's too. They have the best baked potatoes ever.
If they give me a paycheck, I'll ring myself up. Otherwise, they can do their jobs and I'll just be the shopper.
Anyone seen the speed of Aldi cashiers checking out?
I try to avoid self-checkouts. Even thought I'm tech savvy, I hate using them. I'd sooner shop online than deal with brick and mortor self-chackouts stores. Guess eventually the high street will vanish. Companies can only blame themselves for this.
Or use the scan-as-you-shop technology that already exists
I bought about 28 bucks worth of food stuff today through self checkout which I always use, and when I looked at the receipt two of the items were way higher percentage wise than what the tag said they were "Roll back" priced as on the shelf. So apparently, if there is theft, it's going in both directions. It's not enough for me to cause a scene about, and I'm sure Walmart is counting on this... across thousands of stores and hundreds of thousands of shoppers... you're in a hurry and just want to check out and go home. You're not going to interrupt your checkout by being charged $4 extra on a $28 purchase.
That's a 14% price jack up. Maybe Walmart is not the cheapest place to buy at.
In all fairness, I've seen other grocery stores and dollar stores do this same thing.
The price says one thing on the shelf, and a whole other higher price after you check out.
The lwsson here is steal from walmart or come bsck and complain.
Waiting in line for the cashier is where you lose the most time. That's why self checkout us faster
Until everyone tries to use self-checkout and those lines stretch out. They can get much longer and people still get in them cause they think, "Oh, it will be quick and there are a bunch of machines" and then you see the lights above the registers blinking all waiting for that one lone cashier to come assist them.
Simp salt @1:18
In Sweden we walk around with a hand scanner and scan as we pick items so they time at the check-out takes about 20sec don't matter how much you have
Regardless of all the downsides overall, the reason I like them is it's a lot more comfortable to use over full service checkout. No need to have to awkwardly talk to a person, or say no to whatever donations they ask for, and I don't need to feel I'm feeling rushed when I have to unpack and repack 20+ grocery items so I can carry them home.
I go to a walmart that has done away with self checkout because of all the stealing and it's an awful place to shop. The lines are so long that I have to go to the liquor store in the walmart to check out my groceries 😂
I wouldn't mind the self checkouts if they didn't treat customers like we're a bunch of criminals - with the screen in your face showing a recording of yours truly while you checkout to let you know you're being watched and recorded (we already know you have cameras all over the store watching us, you don't need to show us, too). It's over the top. I don't need a screen recording of myself to divert me from stealing. I'm not a freakin criminal and I'm not sure showing a criminal his actions on that little screen really diverts them from stealing.
Simple solution stop using these machines save the jobs of your neighbors
The self checkout is to improve overall customer sales experience while catering to store costs. Most stores staff a minimum amount of workers and need to account for varying customer crowds. My store closes the self check from 10 PM to 7 AM. While all self checkout and a few cashiers lanes are available during the rush times. Seems like any extra cashiers are walking the isle to collect the on line or delivery orders. You cannot compare 4 self serve buyers to a professional checkout worker for efficiencies. Also note Walmart has a new scan and place in your cart for payment system. Checkout is 20 sec to approve your payment only.
Interesting how you "forgot" to address how even the basic self checkout solves the issue of the inept cashier who double-scans, and/or does not scan items in the order submitted, adding the bagging time thereby nullifying the alleged time savings of the alleged efficiency. Add to that, the almost not mentioned scanner on the grocery chart, which reduces the amount of times an item is handled by 2/3. As for putting cashiers out of work, at the market where I shop, cashiers have been reduced and many of those workers have trabsitioned to online order fulfillment.
I find that wven after factoring in the slightly more time I spend shopping, I get out faster, and have never had a need for a "price check" delay. AND, my groceries are always bagged the way I want.
Uniqlo's self-checkout is great. Fast and non-obnoxious. Can't work for bananas, though.
I have literally told the waiting human checker that I prefer to wait for the robot... 🤣 As someone who works in inventory, I am more efficient and accurate than your average front end employee. It is objectively faster for me.
I’d rather have a person do it.
I also enjoy these precious seconds of feeling like I have slaves to do menial labor for me before I go back to doing menial labor for my corporate overlords.
Same energy for pumping gas or no?
@@necrobabe6190 Sure, why not? The cashier and bagger are almost always faster than me at doing their jobs. The Kafka machines that need someone to key in a code every ten items are way more frustrating than they should be.
"Oh I quake in fear being quiet and polite near another person." I'm an introvert too, see a therapist.
I've never had any of these issues with self checkout
Only way to solve theft is to not allow people inside. We'll do the shopping, you wait in your car. Only once your payment has been charged will it be brought out to you. M'kay?
The preception may be that at grocery stores, but I can tell you, the scan & go and self check out at Walmart has made it SO much faster than in the "good ole days" when Walmart only had three lanes open of 16. 😒 Plus, you are glossing over how most cashiers are barely "trained". They are usually low wage workers that still fumble through lots of errors, waiting for a manager, waiting for the old lady to fumble through her checkbook. Even if you could average it down to it being faster, I think people like to be in control more than feeling like it's faster.
Love self check out. I dont have to have mindless conversations with cashiers.
$110 billion in losses due to shoplifting 😂😂😂 5 years ago that would have been $10 billion, you can't hike the prices like crazy and then claim higher losses. The UNIQLO bucket RFID concept is really neat but it becomes cumbersome if you have more than one bucket-full, or human intervention is required for failure/ink tag removal.
Self checkout kiosk-style are extremely last-century too. Give me a lil phone/scanner blaster thing to walk around the store. I'll scan things and place them directly into my bag as I browse. Especially if you start the transaction by tapping your card, when you're done you click a button, it charges you, and you walk out. For produce sold by weight, the phone/scanner can pair up to the scale or the scale can just flash a barcode to scan (like how some stores print a unique barcode sticker to slap on the bag with their scales).
i don't like waiting in line. i will take my time scanning my own stuff and if the end procuct is takes longer but the waiting in line is shorter, it's a win. the cashear's labor can be better put to other tasks, or layed off i don't care. i don't like waiting in line,
Don't worry, now they have apps to scan the barcodes on a portable device, definitely fixes it...
in canada self checkouts are waaay faster, thats why i do it
As I passionately hate the failing machines, I hate the attrocious queues even more. Is it worth it? When I have to wait like 5 minutes for help instead waiting 20 in a line, yes, worth it anyway. BTW, I hate people. They pay with cash. As simple thing as payment can take like 5 or even 10 minutes for a "customer from hell". Then they treat normal stores like warehouses, I can believe one person could ever need such ungodly amount of different goods at one time. Also some of them will make a small talk with the teller making the waiting even longer. They will ask for things, they will complain on the prices. Just "1 actor sitcom". They expect the audience to laugh at their brilliant lines. Annnd... I choose self-checkout. It's way faster even if it fails and I have to wait for the store employee to help.
I use self checkout because I can take my time. Why would people steal if they have identified themselves.
Why is there so much shoplifting in America? Are you all poor?
A lot of Karen's and Felicia's live luxury lifestyles doing this.
More people choose self check out than a register. The "they dont pay me" group is not that many. Also self check is fast. Unless you're a slow ass taking 2 minutes each item. Thats your own fault. Then you have those asshats who have to dig for their payment.
Also a cashier at a register would only be faster if they didnt have to stop & bag your items too.
I use self checkout without shame and I advocate for programs like universal basic income.
I love self checkout.
This was a hilariously bad video. Self checkouts have been better than cashiers since 2019. Flawed calculations not taking into account the wait time and waste of resources that regular cashier's do.
You calculated the cost of the machines for self-checkout, but not the cost of the machines for standard checkout. Spoiler alert, they are the EXACT SAME MACHINES. The software is just slightly modified for use by customers instead of employees. So the machine cost is basically identical. Actually, the self-checkout machines are often cheaper as they don't have the conveyors.
This is the kind of content you get when you hire children to tell people how the world works.
Wow, is your data really old...IBM doesn't exist anymore in point of sale, that was sold to Toshiba over 10 years ago, so how is this "data" correct? And it would be great if stores refreshed the machines every 5 years, but no, they typically last 12-15 years and in some cases, many more. So, your math is wrong, also maintenance costs are similar, as the computer, scanner/scale,EFT, are the same. By the way the EFT is the biggest failure, on both manned and unmanned lanes. I have 26 years repairing these machines. You also pump your own gas.
Why do you think it sometimes takes a while to get help? The employees are often having to help several people back to back to back. Get over it! Also, the machines are calibrated a certain way so they can keep track of what has been scanned. A lot of people can't seem to understand this. It is the main reason that the machines consistently lock up with the "help is on the way" screens. In addition, lots of people stare stupidly at the screen, which clearly tells them how to proceed.
That 30% number makes me happy
Yall are actually making a dent 🫡