The Ordinary Heroes of the Taj Hotel: Rohit Deshpande at TEDxNewEngland
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- čas přidán 19. 11. 2012
- On the 26th of November 2008, a group of terrorists struck a dozen targets in Mumbai, India including the iconic, 103-year old Taj Palace Hotel. The siege at the hotel lasted two days and three nights and was covered extensively by international media. But there is an amazing, inspirational back story about the heroic actions of the Taj staff couched in the culture of the Taj Hotels company. What can the staff, who saved lives while endangering their own, teach American companies about ethical behavior?
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I once visited the hotel wearing simple clothes and chappal/sandals. I just ordered a watermelon juice for experience of their cafe/restaurant. Looked around and came back. Not even a single employee looked differently or judged me. They treated me with respect and equally. Respect and love for TATA.
Two countries got Independence in 1947.. One reached Mars, while the other is still trying to enter India..
This is an incredible video! I'm a survivor of the attack but was in the Trident-Oberoi Hotel. I echo the sentiments of the presenter. The hotel staff were amazing under the worst of circumstances.
Cannot thank this technology enuf to have shared this case study. Amazing presentation and lessons summed up. Thank you Harvard Business School and Prof Deshpande.
awesum..i lost my dad in 2011, but my dad was with taj hotels for 40 yrs of his life and i know when he saw this happening on tv...it broke him there were tears in his eyes....i so cn imagine y....wht taj as an employer must hv gvn him....must be so so strong that he felt the same....even after retiring....
As an Ex Oberoi Chef (10 years of Service) I SALUTE you my Taj Colleagues....
Who is here after watching Hotel Mumbai?
It is a shame on the Government of India to not to act. Congress always thinking about vote Bank. Ordinary Police, no they are ordinary, they are extraordinary police fought with 0.22 rifles of second word war facing dogs with AK47.
Instead u try to find footage of that picture maker with a politican 😡
The banquet manager is so inspiring, actually all the staff are wonderful human beings. I’m glad I watched this because all I knew about the attack on the Taj hotel was terror.
Hi my husband was nsg commando at that time
We lost a young boy from our town, who managed to get people out of the kitchen. Against advice from others he went back to rescue more and was gunned down.
Ratan Tata Sir, you are in reality, uncrowned "Bharat Ratna"
Late JRD Tata used to say-If YOU Treat Employees With Affection,They Will Respond Positively.This,became a HALLMARK of TATA GROUP.Now,You have Seen the RESULTS. That is TATAs for You.
real example of "atithi devo bhav"..salute to all the staff members..
Just a week before the attacks I was at a wedding reception there for two days.. Stayed in the old taj palace with the stunning view of the arabian sea n gateway of India monument. The staff were so courteous and professional.. I being 20 years in the hospitality industry was amazed. I was as usual on the look out for any minor faults and found none. . when I checked out I felt I was leaving my own home. Sadly a week later when I heard the news I cried.
This is what is needed to be taught to the young minds. Education without values can never be called truly educated. Salute to Tata group family members
Tata is not just a company. Tata is an emotion to all Indians. Their contribution to India is something we can never explain. Salute to the iconic company and their leaders.
I am a true blue born and bred Bombayite. I watched shellshocked, speechless, and weeping helplessly as the entire scenario was broadcast live on TV continuously for 3 days. Our most beloved, most adored, most highly respected Sir Ratan Tata quickly rebuilt and restored this beautiful Taj Mahal Hotel to its former glory. God bless all the bravehearts who saved lives.
I just saw the movie "hotel mumbai" and I am amazed by the courage of the employees and the head chef.