After having issues with 2 of these laptops, purchased about the same time, I'm glad this video is available. The hinges are particularly bad on this model, designed to break after maybe a year or two of use. Won't be buying again.
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video is useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support
+Prakhar Singh Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@@HPSupport I sent my laptop to a hp service center where they charged $250 just for hinge repair...after a few days hinge again started making noise... I'm not going to spend any other amount on this piece of shit
@@pagetwentyone i m so happy to see that i m not the only person who will never ever ever buy any other HP product in my life. I felt also in these thrash product, problem with hinge, lost a lot of time with their ultra bad support. I will never recommand any Hp product, never buy any other brand affiliated with HP and i sweared to myself that i will dissuade all of my friend of buying Hp
Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions: How I can put the tapes back to the LCD panel, need to order new tapes? You can use again The Mylar on wireless Lan Board need to glue back? What kind of glue is good for the job? The tape securing antennas to back cover need to replace or I am able to put them back? Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it? Where can I order the tools you are using for the job?
+shinkathzbeast Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
That tape under the LCD panel just ripped at the tab when I tried it, making it basically impossible to take off the LCD screen without cracking it. Thanks HP, what kind of design is that?? Well design laptops simply have the LCD panel fastened by screws and it easily comes out when you unscrew it. Who the heck designed something where you have to pull out 18" of tape with a 1/2" little pull tab? Can't believe this and now I have a cracked panel.
+alchemista2 As the unit is damaged, please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@@HPSupport the unit is out of warranty so they are just going to tell me I need to buy a new one. Unless you have some way to still warranty something that is defective by design like this is?
This laptop doesn't have a CMOS battery. This laptop uses the system battery instead, if you unplug that battery for 30 seconds it will reset the CMOS for you. (Or if the battery goes completely flat, which you shouldn't do as that can lessen the lifespan of the battery)
Hi HP, thank you for the video,Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?
+hargitaifecske Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hey HP SUPPORT, thank you bout this video. Just Two information about back cover (34.04) : 1- it's a shame that hp does not provide the spare parts to repair his pc, I had to order a cover back from an Asian site... 2- Before the step of removing the lcd screen, the step of disconnecting the cam is missing. Because of this I tore the connector from the cam... otherwise everything went well
Hi Pascal, thanks for contacting HP Global Social Media Support! Thanks for the feedback. We will forward it to the concerned team! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi Nikol, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions: can I put the tapes back to the LCD panel, need to order new tapes? The tape securing antennas to back cover need to replace or I am able to put them back? Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?
hey man I am currently having the same issue as my hinge base on the laptop cover broke. Can you share your experience, how did you fix it and how did it go? Please
Hi Pavan, thanks for contacting! I understand that you need to change the rubber feet of your notebook. I will do my best to assist you. Please refer '01:24 Rubber Feet' under the video as it may help you. Binu - Social Media Tech Support
please help my hp pavilion gaming 15 ryzen 5 gtx 1650 has issu. is pass al tes in HP diagnostic UEFI even its pas 30 minute CPU stres test cpu temperatur around 68 degree but keep reboot if booting windows (work normal in bios seting and HP diagnosis UEFI ) sometimes its succesfully log in windows but restart after 1 - 5 minutes think already i do #instal fresh windows (i instal in another pc ) #update newest bios #try diferent ram and nvme drive #clear cmos #run with batery and power supply # i let it run for 6 hours in bios seting ( its normal and dont shut down)
The LCD replacement starts at 27:25. At 31:20 it is disconnecting the LCD cable from the back side but it doesn’t show me how it reconnects. After flipping the display lid up and down for a year and a half the connector came apart and I can’t figure out how it is supposed to reattach. My tape was still intact but the metal connector separated and the clip looking part already detached. Maybe mine broke I can’t tell I’m not sure how it’s supposed to fit together. At 31:42 it shows the connector but it’s very hard to see it in the video it goes by so fast. Is there a online manual and reference page where I can see this close up with a description how it goes together? Thanks.
Hi there, thanks for contacting HP Global Social Media Support! The top cover with keyboard remains after removing all the parts! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support
Good Video. It will help me to repair my Laptop. I already opened it. And to my surprise, one phillips srew holding the heat sink was missing :O Did I understand correctly that a M2.0 screw with a length of 3.5mm belongs there?
Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you. Please try the steps mentioned under the video and let us know how it goes! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support
That's a great video. Thank you taking the time to share such a valuable tool. I have a question, hopefully you can help. I have the 15-ec1073dx. Im looking to upgrade the screen to the L71941-001. In the manual it says to screens with 144 hertz use display cable L72720-001. can i simply change this cable: will the connector fit the mother board? Much appreciated, keep up the good work
+Shawn Kelly We recommend to use the compatible parts. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hello HP, I own a HP Pavilion 15-cx0056 wm, and the touch pad sounds like it have a double click, sound like it´s loose, the display panel is loose to. makes a shaky move. how i can fix it?
+nicolas fabian carvajal Piña This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
@@HPSupport I have the same issue with CU0009nu. I took it the HP service centre in Sofia (Bulgaria), but they told me that there is nothing that they could do about it. "It is pretty much the way those laptops are designed and built" they said. I am extremely disappointed given the price of the laptop. It creeks and bends and the screen shakes with every touch. Additionally, the right fan is loose and it periodically rubs against its housing.
EDITING THE UPDATE TO THE TOP:AAAAND THE SCREWS ON THE HEAT SINK ARE SO TIGHT THEY STRIPPED BEFORE COMING OUT! Bought at walmart. Good hardware, awful build quality. Casing broke at hinge points within a year. (Just outside manufacturer warranty) still had store warranty and got screwed over. Sent mine in to get broken hinge/casing fixed. They refused the warranty claiming it was infested with bugs and needs a certified cleaner to clean before they'd fix it. Searched for months and there is nobody in my whole state that provides that service and HP support wouldn't offer/ suggest anyone. Warranty expired and I opened the thing up myself to see the damage. Not a trace of bugs. No bugs, no eggs, no poop. (I have had a computer become infested after leaving in garage for years so I know the signs of an actual infestation) Either they lied about bugs, or a single dead bug got into box en route and they used it as an excuse to refuse service.
+Josiah Araki Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
The laptop is exactly the same as mine, but mine is completely dead. The light power is off even the charger is plugged in. I have no idea with it. Can you advise me several possibilities to fix it? I’v checked that the charger works properly. I checked with multimeter and there is 19.5 volt output.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your notebook as it is not turning on. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3dsSBGw Binu_HP Social Media Tech Support
+Esai priyan Let me keep you informed that in the tablet mode, the computer's keyboard is disabled and cannot be used. It is a feature of HP Hybrid notebooks that work in tablet mode also. It is to ensure that users get the complete full enhanced features of the tablet without having to use the keyboard.
+Hedgehog The Sonic Nothing is screwed into plastic. Metal screw mounts are embedded into plastic and the screws attached into those metal mounts. The problem arises because the hinges are made from very light metal and after some usage they tend to seize up so that the torque on the mounts becomes excessive and the laptop pulls apart.
@@hedgehogthesonic3181 the lcd hinge is connected on the body panel of the screen, which is made of plastic. And as you can guess, it broke. I bond it with epoxy and somehow it's normal again. However, if something happen to the lcd screen in the future, it will be difficult to break them apart since they're glued lmao
@@Nick-ko1tw something similar has happened to me, its like only one of the hinges is rotating while one the other, only the body is getting force bent, i cant feel any rotation in hinge, and the bezel is getting opened near that area, and the cavity which covers the hinges on lcd is opening a little gap too showing the hinge, so now i cant close it back down without breaking some plastic, and repairing with it being open is gonna be hard!! was yours similar ?
Hello. I want to upgrade HDD in two Pavilions (15-cx0044nw and 15-dk0006nw), so I have a question. Is there enough space under the lid to insert 4TB HDD (approx. 15mm high) in both of them? Greetings
+mshkvtz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hello, my hinges broke after closing the computer. Does this video show how to repair the HP product number: 15-CX0811NO (Pavilion Gaming Laptop) with a white backlit keyboard 60hz screen? The screen and computer is literally coming apart
+MBL Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
I have the same pc, but it fell down one time, and whenever I plug it in, it lags. I figured the problem is in between the power supply, to the PC. I’ve tried another charger, nothing changed. But now I don’t know how to check the charging port to check if that’s the issue. Any help?
Hi Adedara, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your charging port as it fell down once. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
I have a problem with my laptop fans. After changing thermal paste and cleaning the fans, the fans are running at high speed, especially the CPU fan. I checked temperatures and cpu usage. Everything looks good. After disabling "Fan always on", the fans lower the temperature and stop spinning completely. This was not same before replacing the cleaning and thermal paste. As the temperature dropped they slowed down, they didn't stop spinning completely.
+Firudin Gafarli When a computer fan spins loudly for a long period of time, there might be an issue with a fan, or the computer might be overheating. Adjust the power settings, clean the fan vents, check for suspicious processes, and then update the BIOS to help reduce the internal temperature as mentioned here: bit.ly/3gTU2NK
Hi HP my new HP Pavilion Gaming Laptop is making a weird plastic noise when I lift it up but not so much when I put it down. Should I be worried, Thanks
+King Pepe Please follow these steps to do a system test: 1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu. 2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu. 3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 4) Click Extensive Test. 5) Click Run once to initiate the test. Note: It will take few hours to complete the test. Let me know the results!
@@HPSupport oh sry just saw reply . I want to know if it is something a should worry about is it normal for click noise to come and go on hp pavillion thanks in advance. This is a new issue btw
Hi awesome video. I am having an issue with my laptop where if i move my laptop much while its on my screen turns black and has white liens randomly appear and disappear. if im watching a video, and i move or pickup the laptop. my screen goes black and the white and blue and red lines appear and disappear at random can you guys help me with this
The LCD cable is either loose (on motherboard or screen end, or both) or damaged. If reseating at both ends doesn't fix it, you will most likely need to replace this cable.
Is there a tear down video for the Power-15 CB0XX model? Mine seemingly is latched so tightly I can't pop the rear off without tearing it off and breaking it.
+Sam Gray Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Worst laptop ever in terms of build quality. I bought this same laptop, after 1 year When I was closing the screen the hinges got broken. I don’t know how to fix. and the screen bezel is getting detach from the screen. I can see the gum and a gap between the screen and bezel.
+Anaz CMK Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in locating the video card. I will do my best to assist you. May I know the complete model number of your notebook? Please let us know. Binu_HP Social Media Tech Support
It is soldered to the motherboard, you cannot replace it (unless you are proficient in soldering large BGA chips, if you have no idea what I'm talking about then you won't be able to do it) it is not user replaceable.
Hi Zohaib, thanks for contacting HP Global Social Media Support! I understand that you need to replace the hinges of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
after removing the battery I got a CMOS error but the laptop turned on. Did I damage something? I will add that only what I do is took out the fan for cleaning and took out broken baterry then I put everything on.
Hi Hakan, thanks for contacting HP Global Social Media Support! I understand that you need to know about replacing the case of your notebook. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support
Hi Yahia, thanks for contacting HP Global Social Media Support! I understand that you need to know about changing the CMOS battery of your notebook. I will do my best to assist you. Most of the newer HP notebooks such as yours do not have a CMOS battery. The internal battery maintains the clock and BIOS settings. Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: h10032.www1.hp.com/ctg/Manual/c05985643.pdf Binu_HP Social Media Tech Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to know whether you can change only the keyboard. I will do my best to assist you. The top cover with keyboard comes as a single unit. Regards, HP Support
@@HPSupport so, you are telling me that I cannot change your shitty which is almost broken every other computer with the same model. I used this computer almost 6 years as a computer engineering student, and ıt had burned motherboard, ssd. At least the warranty was valid, they changed them. Now, I need to replace keyboard and back lcd panel cover, just because you designed product so shitty. I am telling everyone not to buy hp. Btw I saw a video of changing the keyboard only but to do that I need a speical equipment which will cost more than the keyboard. Sorry for the agressive tone but I just pissed of after removing all the parts to learn that I cannot change the keyboard.
This looks like hardware issue, and you might have to get the notebook serviced. So, I would recommend you to contact regional support for repair options. Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us. Global support link: - hp.care/6055lgH6V Regards, HP Support
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the fan and thermal pad for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/ And order it via the HP Parts store: bit.ly/3nKMYrs Binu_HP Social Media Tech Support
Hello I am trying to replace the back cover , unfortunatly i think i messed up , 3 screws of the heat sink are stripped and i cant unscreww them what can i do ?
+heythem bf Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Still wondering why my fan brust 3 time at startup and after that i'm getting mesaage "The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now."
+Shahzod Jumayev This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you are concerned about removing the heat sink of your notebook. I will do my best to assist you. Please refer page number 52 of the user manual to know about replacing heat sink: bit.ly/3lVcuso Binu_HP Social Media Tech Support
Hey HP Support, I mistakenly spilled water on my laptop and it isnt turning on or charging anymore. I have the 15-dk1056wm model and it's been 7 months since I got this laptop. Please help.
+Daud Osama Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need to purchase the battery for your notebook. I will do my best to assist you. Use the HP Parts surfer to identify the part: hp.care/3SU1XjB And order it via the HP Parts store: bit.ly/3nKMYrs Regards, HP Support
Great video guys! My HP Pavilion laptop keeps turning off and on. Blue screen comes on with a barcode "Power Driver" isue. What do you guys recommend? Should I check the heat sink and change the thermo paste? Thanks to this video I now know how to open my laptop, but I'm not sure if my problem is a hardware one or software one...
+Do you like my Nickname? I've made you waste 5 sec thanks for reaching out! I understand that you are experiencing a restarting issue on your notebook. I'll do my best to assist you. Please follow the guidelines under this document to fix this issue: hp.care/2oEMy9L Let us know how it goes.
Can somebody help me find a spare part? I am looking for the connector on that motherboard that connects the "screen connector cable" onto the motherboard. It is a special 40-pin connector located just above the M.2. Module and had a metal plate covering it that states "1815". Thank you in advance..
Hi Muhammad , thanks for contacting HP Global Social Media Support! I understand that you need to know whether you need to change the motherboard for replacing USB C port. I will do my best to assist you. The USB-C ports are soldered. You need to replace the motherboard. Binu_HP Social Media Tech Support
+Zekri Abm HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+Diego Caset The CMOS battery is located toward the middle left area of the motherboard. Using the spudger, lift the CMOS battery out of its plastic casing.
My TouchPad surface is coming off and I want to replace it. Can I replace just the surface? I found the part number L20333-001 for the full touch board... Where can I purchase it?
I have the same laptop Right side hinge, all screws popped out all of a sudden when I was closing the lid It is a manufacturer fault and I'm out of warranty What should I do now? Pls reply and help me I'm completely stuck and I can't even close it
+maneesh gowda Please contact our phone support team to fix this issue: Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down.
Hi there, thanks for contacting HP Global Social Media Support! I understand that you need help in replacing the LCD. I will do my best to assist you. Please refer the user manual to know about replacing it: bit.ly/3lVcuso Binu - Social Media Tech Support
Hi there, thanks for contacting! I understand that need to know where is the CMOS battery. I will do my best to assist you. As far as I can tell, your notebook does not have a CMOS/RTC battery. There is no mention of one in the service manual's parts list, nor in the removal and replacement procedures section. h10032.www1.hp.com/ctg/Manual/c05985643.pdf Binu - Social Media Tech Support
Hi there, thanks for contacting HP! I understand that you need to know whether you can run your notebook without the battery. I will do my best to assist you. You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z Binu - HP Social Media Tech Support
+Bender HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
+M. M. KILICARSLAN Please contact our phone support team to fix the issue. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hello HP I own a HP gaming pavilon CX0045NR and it's currently experiencing thermal and power throttling cant play games like Apex legends anymore how to fix please
My HP Pavillion needs a battery, USB board replacement, and there is no service center nearby, and I cannot buy it from the Hp store. Is there any other way I could get them?
Ho acquistato cx0990nl 4/2019 è un bel notebook peccato che è molto delicato ho gia dovuto sostituire il touchpad perche è rimasto incastrato, ora si sono rotte le viti della cerniera lcd (le boccole)e non so se mi sostituiranno in garanzia tutto il retro pannello, peccato perche le prestazioni sono ottime ho eseguito un upgrade con ssd da 512 + 16 gb ram comunque per il suo costo dovrebbe avere materiali di ottima qualità.
+claudio Gmail thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: czcams.com/users/HPSupportoItaliano
@@HPSupportPurchased cx0990nl 4/2019 the screws of the hinges broke, lcd panel opening I do not know if they will replace all the plastic panel under warranty, too bad because the performance is excellent I performed an upgrade with 512 + 16 gb ram ssd
Hello i need your help, i have an hp pavilion model 15-cx00026nv. After a service at store near my neighborhood i think that they stole and replaced my ssd... how can i confirm it? what is the number or the model of my ssd?
+Mirza Faiz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hey HP Support, thank you for the very helpful video. I have an HP Pavilion cx0141tx laptop. After 1.6 years of usage, the screen started showing vertical lines/flickering/distorted screen even in the BIOS screen as well. Still, I tried upgrading/rollback of the graphics drivers and Windows Updates. Nothing worked. So, I went in for display replacement. New Display replacement is also showing vertical lines. What else could be the issue? Please help. I am already regretting buying this laptop. Thank you.
+Thunderbolt Gaming This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue: hp.care/2oPxHcG
I have the same laptop. A few months ago it said the battery died and wouldn’t hold a charge. It got to a point where it wouldn’t turn on without being plugged in. I now purchased a new battery but it still won’t work without a charger. I’ve tried removing the battery and turning it on and it seems like it can recognize when the battery is on or off. So now I don’t know what the problem could be and how to fix it. Could it be a hardware or software issue? I even reset it but the problem persists. Someone please help
+Morgan Godi This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Dear HP support. I need a new battery for an HP Pavilion 15-cx0072nb. I've tried to find a replacement on the HP part website, aswell as other indepentent sellers near me, but i can't find the battery i need. Could you help me with this? any additional information: - the serial number on the battery itself is L08934-2B1.The bateery also had a sticker on it saying "REPLACE WITH HP SPARE L08855-855". When i entered these serial numbers into the search bar on the HP parts website, it shows no results, and also doesn't have any compatible replacements. - it is an SR03XL Li-Ion battery - only compatible with with HP series TPN-C133 (my laptop), TPN-C134, TPN-Q194.
+Andreas Vandendriessche You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. You can also check it here: HP Shopping - bit.ly/33djkBd
So I was thinking about upgrading my RAM and I saw that you need to remove the battery, this is probably a stupid question but do I need to remove the battery or can I just put in the new RAM?
Hey HP support i want to put another stick of ram on the laptop but i cant find the model of the stick, can u give me a link to buy another 8gb stick of ram for this laptop?
+DESTOVAMPIRE Please contact our phone support team to purchase the memory: Please follow these steps to reach them. Step 1. Open link: www.hp.com/contacthp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.
Hello I have a HP Pavilion Gaming Laptop 15-cx0008nq, with system board HP 8478 70.60, with Intel Core I7-8750H @2,2GHz and with GTX 1050 TI 4 GB and 1TB HDD 7200 rpm. I don’t have any SSD but I want to install one. I know that this system board have an M.2 slot and I know it is compatible with NVMe SSD but I have some questions about SSD compatibility with baseboard: 1. Is my model compatible with 2280 SSD 3.0 x 4 M.2 or with any SSD model with 80mm length? 2. What about SSD capacity, i can put any SSD over 256 GB like 500 GB, or 256 GB is maximum in dual drive mode with my 1TB HDD 7200rpm? 3. Can I boot windows 10 on 256 GB NVMe M.2 SSD in dual drive mode? 4. Is compatible just with 256 GB NVMe M.2 SSD in dual drive, or I can put an 250 GB one like SSD Samsung 970 EVO Plus 250GB PCI Express 3.0 x4 M.2 2280? Thank you!
After having issues with 2 of these laptops, purchased about the same time, I'm glad this video is available.
The hinges are particularly bad on this model, designed to break after maybe a year or two of use.
Won't be buying again.
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video is useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu_HP Social Media Tech Support
Wow, such a detailed video for repair. Thank you HP!!
+Jan Philipp Glad to know that the video was so useful to you!!
My laptops hinge came off, regret buying this laptop
+Prakhar Singh Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport I sent my laptop to a hp service center where they charged $250 just for hinge repair...after a few days hinge again started making noise... I'm not going to spend any other amount on this piece of shit
@@pagetwentyone i m so happy to see that i m not the only person who will never ever ever buy any other HP product in my life. I felt also in these thrash product, problem with hinge, lost a lot of time with their ultra bad support. I will never recommand any Hp product, never buy any other brand affiliated with HP and i sweared to myself that i will dissuade all of my friend of buying Hp
Hp is very poor company in the case of service
Same i fixed mine as well and its less thanna year and its going again
Thank you so much for my help and Great advice. Thanks @HpSupport & HP Team
+Ajendra I am glad to know that the video has helped you fix the issue.
Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions:
How I can put the tapes back to the LCD panel, need to order new tapes?
You can use again The Mylar on wireless Lan Board need to glue back? What kind of glue is good for the job?
The tape securing antennas to back cover need to replace or I am able to put them back?
Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?
Where can I order the tools you are using for the job?
Do a video for the hp pavilion gaming laptop 15-dk1027la please.
Mine got broken hinge. What should I do?
+shinkathzbeast Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
What about HP Pavilion 15-ec0001nx Gaming Laptop ?
That tape under the LCD panel just ripped at the tab when I tried it, making it basically impossible to take off the LCD screen without cracking it. Thanks HP, what kind of design is that??
Well design laptops simply have the LCD panel fastened by screws and it easily comes out when you unscrew it. Who the heck designed something where you have to pull out 18" of tape with a 1/2" little pull tab? Can't believe this and now I have a cracked panel.
+alchemista2 As the unit is damaged, please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport it is now just out of warranty so they wouldn't help me free right?
@@HPSupport the unit is out of warranty so they are just going to tell me I need to buy a new one. Unless you have some way to still warranty something that is defective by design like this is?
This video didn't mention the numbers indicated on the heat sink that it's essential to screw/unscrew in that order ( 1 - 7 ).
it's good video. but i have a question.
where is CMOS battery ?
This laptop doesn't have a CMOS battery. This laptop uses the system battery instead, if you unplug that battery for 30 seconds it will reset the CMOS for you. (Or if the battery goes completely flat, which you shouldn't do as that can lessen the lifespan of the battery)
Still can’t find the CMOS battery... 😭😭😭
The laptop does not have a CMOS battery. Instead it uses your system battery.
Hi HP, thank you for the video,Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?
+hargitaifecske Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hey HP SUPPORT,
thank you bout this video.
Just Two information about back cover (34.04) :
1- it's a shame that hp does not provide the spare parts to repair his pc, I had to order a cover back from an Asian site...
2- Before the step of removing the lcd screen, the step of disconnecting the cam is missing. Because of this I tore the connector from the cam...
otherwise everything went well
Hi Pascal, thanks for contacting HP Global Social Media Support!
Thanks for the feedback. We will forward it to the concerned team!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Super fast and easy tutorial
Hi Nikol, thanks for contacting!
We are delighted to hear that the video was so useful to you!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
Hi, thank you for the video; I need to change the back cover in my HP Pav. 15cx0xxx, and I have few questions: can I put the tapes back to the LCD panel, need to order new tapes? The tape securing antennas to back cover need to replace or I am able to put them back? Probably the hinges was causing the back cover damage do you advice to change the hinge, is possible to adjust, or put grease on it?
hey man I am currently having the same issue as my hinge base on the laptop cover broke. Can you share your experience, how did you fix it and how did it go? Please
Hi Pavan, thanks for contacting!
I understand that you need to change the rubber feet of your notebook.
I will do my best to assist you.
Please refer '01:24 Rubber Feet' under the video as it may help you.
Binu - Social Media Tech Support
Where I the CMOS located?
please how to change cmos battery for this laptop model ?
please help
my hp pavilion gaming 15 ryzen 5 gtx 1650
has issu. is pass al tes in HP diagnostic UEFI
even its pas 30 minute CPU stres test cpu temperatur around 68 degree
but keep reboot if booting windows (work normal in bios seting and HP diagnosis UEFI )
sometimes its succesfully log in windows but restart after 1 - 5 minutes
think already i do
#instal fresh windows (i instal in another pc )
#update newest bios
#try diferent ram and nvme drive
#clear cmos
#run with batery and power supply
# i let it run for 6 hours in bios seting ( its normal and dont shut down)
problem only if starting windows
The LCD replacement starts at 27:25. At 31:20 it is disconnecting the LCD cable from the back side but it doesn’t show me how it reconnects.
After flipping the display lid up and down for a year and a half the connector came apart and I can’t figure out how it is supposed to reattach.
My tape was still intact but the metal connector separated and the clip looking part already detached.
Maybe mine broke I can’t tell I’m not sure how it’s supposed to fit together.
At 31:42 it shows the connector but it’s very hard to see it in the video it goes by so fast. Is there a online manual and reference page where I can see this close up with a description how it goes together?
Thanks.
This is actually a very good video. thank you
+#RotimiJnr Glad it was helpful!!
Hi there, I'm wondering if it's possible to remove the keyboard from the top cover at all? Or are the parts completely physically connected?
Hi there, thanks for contacting HP Global Social Media Support!
The top cover with keyboard remains after removing all the parts!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Regards,
HP Support
Good Video. It will help me to repair my Laptop.
I already opened it. And to my surprise, one phillips srew holding the heat sink was missing :O
Did I understand correctly that a M2.0 screw with a length of 3.5mm belongs there?
Hi there, thanks for contacting HP Global Social Media Support!
We are delighted to hear that the video was so useful to you. Please try the steps mentioned under the video and let us know how it goes!
If you need any help in the future, you can always get back to us.
Thank you for being a valuable HP customer.
Have a wonderful day!
Cheers!
Binu - Social Media Tech Support
That's a great video. Thank you taking the time to share such a valuable tool. I have a question, hopefully you can help. I have the 15-ec1073dx. Im looking to upgrade the screen to the L71941-001. In the manual it says to screens with 144 hertz use display cable L72720-001. can i simply change this cable: will the connector fit the mother board? Much appreciated, keep up the good work
+Shawn Kelly We recommend to use the compatible parts. You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
What is the name of the glue to stick below the LCD panel
+gian trinidad You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
Hello HP, I own a HP Pavilion 15-cx0056 wm, and the touch pad sounds like it have a double click, sound like it´s loose, the display panel is loose to. makes a shaky move. how i can fix it?
+nicolas fabian carvajal Piña This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
@@HPSupport I have the same issue with CU0009nu. I took it the HP service centre in Sofia (Bulgaria), but they told me that there is nothing that they could do about it. "It is pretty much the way those laptops are designed and built" they said. I am extremely disappointed given the price of the laptop. It creeks and bends and the screen shakes with every touch. Additionally, the right fan is loose and it periodically rubs against its housing.
EDITING THE UPDATE TO THE TOP:AAAAND THE SCREWS ON THE HEAT SINK ARE SO TIGHT THEY STRIPPED BEFORE COMING OUT!
Bought at walmart.
Good hardware, awful build quality. Casing broke at hinge points within a year. (Just outside manufacturer warranty) still had store warranty and got screwed over.
Sent mine in to get broken hinge/casing fixed. They refused the warranty claiming it was infested with bugs and needs a certified cleaner to clean before they'd fix it. Searched for months and there is nobody in my whole state that provides that service and HP support wouldn't offer/ suggest anyone. Warranty expired and I opened the thing up myself to see the damage. Not a trace of bugs. No bugs, no eggs, no poop. (I have had a computer become infested after leaving in garage for years so I know the signs of an actual infestation)
Either they lied about bugs, or a single dead bug got into box en route and they used it as an excuse to refuse service.
+Josiah Araki Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Very useful to me 😊
Hey HP, I own a HP pavillion gaming laptop and was wondering on how to upgrade the ram on it. Please help. Thx :)
+Damaged Playz Please refer this document to know about upgrading memory on your notebook: bit.ly/2eBFELg
The laptop is exactly the same as mine, but mine is completely dead. The light power is off even the charger is plugged in. I have no idea with it. Can you advise me several possibilities to fix it?
I’v checked that the charger works properly. I checked with multimeter and there is 19.5 volt output.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your notebook as it is not turning on.
I will do my best to assist you.
Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3dsSBGw
Binu_HP Social Media Tech Support
Can we use Bluetooth keyboard using in tablet mode?????
+Esai priyan Let me keep you informed that in the tablet mode, the computer's keyboard is disabled and cannot be used. It is a feature of HP Hybrid notebooks that work in tablet mode also. It is to ensure that users get the complete full enhanced features of the tablet without having to use the keyboard.
Is the entire hinge of this laptop made from metal ? or are there plastic parts ? I will be waiting the answer, thanks.
+Hedgehog The Sonic Nothing is screwed into plastic. Metal screw mounts are embedded into plastic and the screws attached into those metal mounts. The problem arises because the hinges are made from very light metal and after some usage they tend to seize up so that the torque on the mounts becomes excessive and the laptop pulls apart.
@@HPSupport I see, i was wondering that. Is there a way to reduce the torque or it is a design flaw ? Thanks for answering my previous question.
@@hedgehogthesonic3181 the screen will break apart from the laptop. Actually, i'm repairing my laptop today.
@@hedgehogthesonic3181 the lcd hinge is connected on the body panel of the screen, which is made of plastic. And as you can guess, it broke. I bond it with epoxy and somehow it's normal again. However, if something happen to the lcd screen in the future, it will be difficult to break them apart since they're glued lmao
@@Nick-ko1tw something similar has happened to me, its like only one of the hinges is rotating while one the other, only the body is getting force bent, i cant feel any rotation in hinge, and the bezel is getting opened near that area, and the cavity which covers the hinges on lcd is opening a little gap too showing the hinge, so now i cant close it back down without breaking some plastic, and repairing with it being open is gonna be hard!! was yours similar ?
Hello. I want to upgrade HDD in two Pavilions (15-cx0044nw and 15-dk0006nw), so I have a question. Is there enough space under the lid to insert 4TB HDD (approx. 15mm high) in both of them?
Greetings
+mshkvtz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hello, my hinges broke after closing the computer. Does this video show how to repair the HP product number: 15-CX0811NO
(Pavilion Gaming Laptop) with a white backlit keyboard 60hz screen?
The screen and computer is literally coming apart
+MBL Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
I have the same pc, but it fell down one time, and whenever I plug it in, it lags. I figured the problem is in between the power supply, to the PC.
I’ve tried another charger, nothing changed. But now I don’t know how to check the charging port to check if that’s the issue.
Any help?
Hi Adedara, thanks for contacting HP Global Social Media Support!
I understand that you are experiencing an issue with your charging port as it fell down once.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
I have a problem with my laptop fans.
After changing thermal paste and cleaning the fans, the fans are running at high speed, especially the CPU fan. I checked temperatures and cpu usage. Everything looks good.
After disabling "Fan always on", the fans lower the temperature and stop spinning completely. This was not same before replacing the cleaning and thermal paste. As the temperature dropped they slowed down, they didn't stop spinning completely.
+Firudin Gafarli When a computer fan spins loudly for a long period of time, there might be an issue with a fan, or the computer might be overheating. Adjust the power settings, clean the fan vents, check for suspicious processes, and then update the BIOS to help reduce the internal temperature as mentioned here: bit.ly/3gTU2NK
Hi HP my new HP Pavilion Gaming Laptop is making a weird plastic noise when I lift it up but not so much when I put it down. Should I be worried,
Thanks
+King Pepe Please follow these steps to do a system test:
1) Turn on the computer and repeatedly press the Esc key to enter the Startup Menu.
2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.
3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4) Click Extensive Test.
5) Click Run once to initiate the test.
Note: It will take few hours to complete the test.
Let me know the results!
@@HPSupport oh sry just saw reply . I want to know if it is something a should worry about is it normal for click noise to come and go on hp pavillion thanks in advance. This is a new issue btw
@@HPSupport also hinge noise has lessened
Hi awesome video. I am having an issue with my laptop where if i move my laptop much while its on my screen turns black and has white liens randomly appear and disappear. if im watching a video, and i move or pickup the laptop. my screen goes black and the white and blue and red lines appear and disappear at random can you guys help me with this
+Xati Please remove all the cables and external devices and connect to again to fix this issue.
The LCD cable is either loose (on motherboard or screen end, or both) or damaged. If reseating at both ends doesn't fix it, you will most likely need to replace this cable.
Thx for this video
+P -Jay You're welcome.
I want to change the rubber foot because I lost 1 of them
Is there a tear down video for the Power-15 CB0XX model? Mine seemingly is latched so tightly I can't pop the rear off without tearing it off and breaking it.
+Sam Gray Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Worst laptop ever in terms of build quality. I bought this same laptop, after 1 year When I was closing the screen the hinges got broken. I don’t know how to fix. and the screen bezel is getting detach from the screen. I can see the gum and a gap between the screen and bezel.
+Anaz CMK Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Exactly same case with me also
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in locating the video card.
I will do my best to assist you.
May I know the complete model number of your notebook?
Please let us know.
Binu_HP Social Media Tech Support
hello! where is the video card?
It is soldered to the motherboard, you cannot replace it (unless you are proficient in soldering large BGA chips, if you have no idea what I'm talking about then you won't be able to do it) it is not user replaceable.
if u remove the bezel do u have to get a new 1 or do u just pop it back in place?
Hi, I've a HP Pavilion Gaming 15- ec1025-ax. The hinge brackets one the lower panel is damaged on the left side. Can it be replaced?
Hi Zohaib, thanks for contacting HP Global Social Media Support!
I understand that you need to replace the hinges of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
nice …thanks!
+Prasanga Fernando Welcome!!
Where is the lid sensor ? I need to remove it
hello, where can I found a battery for my laptop hp pavilion 15 cx00x ??
+Droid Gamer You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport they didn't let me choose a battery !
after removing the battery I got a CMOS error but the laptop turned on. Did I damage something? I will add that only what I do is took out the fan for cleaning and took out broken baterry then I put everything on.
+M3X2 Please refer to the instructions under this document to fix this issue: bit.ly/3nsUG8a
A very slight dent occurred in the case of my HP Pavilion Gaming 15-ec0000 model laptop. I want to replace the whole case. Is is possible?
Hi Hakan, thanks for contacting HP Global Social Media Support!
I understand that you need to know about replacing the case of your notebook.
In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty.
Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Binu_HP Social Media Tech Support
Hi Yahia, thanks for contacting HP Global Social Media Support!
I understand that you need to know about changing the CMOS battery of your notebook.
I will do my best to assist you.
Most of the newer HP notebooks such as yours do not have a CMOS battery.
The internal battery maintains the clock and BIOS settings.
Below is the link to the service manual for your model series, and as you can see...no RTC (CMOS) battery is listed and nor is there a procedure to remove and replace the RTC battery: h10032.www1.hp.com/ctg/Manual/c05985643.pdf
Binu_HP Social Media Tech Support
And will you show how you can replace cmos batteries?
+Wilk Please refer this document to know about removing and replacing CMOS battery: bit.ly/3kGsXlB
Is there a way to change only keyboard by keeping top cover?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you can change only the keyboard.
I will do my best to assist you.
The top cover with keyboard comes as a single unit.
Regards,
HP Support
@@HPSupport so, you are telling me that I cannot change your shitty which is almost broken every other computer with the same model. I used this computer almost 6 years as a computer engineering student, and ıt had burned motherboard, ssd. At least the warranty was valid, they changed them. Now, I need to replace keyboard and back lcd panel cover, just because you designed product so shitty. I am telling everyone not to buy hp.
Btw I saw a video of changing the keyboard only but to do that I need a speical equipment which will cost more than the keyboard. Sorry for the agressive tone but I just pissed of after removing all the parts to learn that I cannot change the keyboard.
This looks like hardware issue, and you might have to get the notebook serviced.
So, I would recommend you to contact regional support for repair options.
Please feel free to reach us on call/chat. Access this link to select your preferred country and language option to reach us.
Global support link: - hp.care/6055lgH6V
Regards,
HP Support
Which model/type of fan can we use to replace the stock ones?, also for the thermal pads which thickness 0.5 or 1.0mm?
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the fan and thermal pad for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: partsurfer.hp.com/partsurfer/
And order it via the HP Parts store: bit.ly/3nKMYrs
Binu_HP Social Media Tech Support
Hello
I am trying to replace the back cover , unfortunatly i think i messed up , 3 screws of the heat sink are stripped and i cant unscreww them
what can i do ?
+heythem bf Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
CMOS battery?
Still wondering why my fan brust 3 time at startup and after that i'm getting mesaage "The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now."
+Shia_ roon Please perform the steps mentioned under this document to fix this issue: bit.ly/2Jim6hT
I have spilled a little bit soda on to my pavilion gaming laptop. Is there clean up any dried keyboard without dissambly?
+Shahzod Jumayev This seems to be a hardware issue with your notebook. Please contact our phone support team to fix this issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Where is the bios (rct) battery location?
+Huseyin Yesil Checked the specifcation of your notebook and found that it does not have a RTC battery.
i was wondering why the gpu fan is smaller than the cpu fan?? & i found out the gpu is create much more heat than the cpu...
My laptop, the cpu does more heat than my gpu xd
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you are concerned about removing the heat sink of your notebook.
I will do my best to assist you.
Please refer page number 52 of the user manual to know about replacing heat sink: bit.ly/3lVcuso
Binu_HP Social Media Tech Support
Hey HP Support, I mistakenly spilled water on my laptop and it isnt turning on or charging anymore. I have the 15-dk1056wm model and it's been 7 months since I got this laptop. Please help.
+Daud Osama Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
please tell pavilion Au175tx supported M.2 ssd slot???
+Best Motivation Please refer page number 77 of the user manual to know about the supported SSD: hp.care/2cKYnqf
Please make teardown video ec1xxxx
where can I get batteries for cx0141tx
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need to purchase the battery for your notebook.
I will do my best to assist you.
Use the HP Parts surfer to identify the part: hp.care/3SU1XjB
And order it via the HP Parts store: bit.ly/3nKMYrs
Regards,
HP Support
Great video guys!
My HP Pavilion laptop keeps turning off and on. Blue screen comes on with a barcode "Power Driver" isue.
What do you guys recommend? Should I check the heat sink and change the thermo paste?
Thanks to this video I now know how to open my laptop, but I'm not sure if my problem is a hardware one or software one...
+Do you like my Nickname? I've made you waste 5 sec thanks for reaching out!
I understand that you are experiencing a restarting issue on your notebook.
I'll do my best to assist you.
Please follow the guidelines under this document to fix this issue:
hp.care/2oEMy9L
Let us know how it goes.
Can somebody help me find a spare part? I am looking for the connector on that motherboard that connects the "screen connector cable" onto the motherboard. It is a special 40-pin connector located just above the M.2. Module and had a metal plate covering it that states "1815".
Thank you in advance..
+Tom Buijs You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
hi, do i have to replace the motherboard to replace the type c port?
Hi Muhammad , thanks for contacting HP Global Social Media Support!
I understand that you need to know whether you need to change the motherboard for replacing USB C port.
I will do my best to assist you.
The USB-C ports are soldered. You need to replace the motherboard.
Binu_HP Social Media Tech Support
Are instructions the same model 15-dk0055nr for LED removal?
+Bryant T. Yes. You can try the steps mentioned under the video on your notebook.
Hi HP, I have HP Pavilion gaming 15-cx0004nk without backlight keyboard, so can I replace it with another compatible backlit keyboard spare part?
+Zekri Abm HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hi, thank you for the video. Could you please tell me where I can find the CMOS battery in my HP Pavilion 15-cw0006-nl?
+Diego Caset The CMOS battery is located toward the middle left area of the motherboard. Using the spudger, lift the CMOS battery out of its plastic casing.
@@HPSupport Thanks but it seems that the standard answer does not apply to the cited model
@@diegocaset7056 this laptop doesn't have cmos battery, it's integrated in the laptop battery
Hi HP Support, where is the location of CMOS Battery of this type of laptop? I can’t find it in the video
+ozyhasari This notebook does not seem to have the CMOS battery.
Is there a way to order a replacment gpu fan? my HP Pavilion 17-cd0112ng has a GPU fan has a loose fin and I would like to replace it
+M N You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
My TouchPad surface is coming off and I want to replace it. Can I replace just the surface? I found the part number L20333-001 for the full touch board... Where can I purchase it?
+Luke White You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I have the same laptop
Right side hinge, all screws popped out all of a sudden when I was closing the lid
It is a manufacturer fault and I'm out of warranty
What should I do now?
Pls reply and help me I'm completely stuck and I can't even close it
+maneesh gowda Please contact our phone support team to fix this issue: Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Hi there, thanks for contacting HP Global Social Media Support!
I understand that you need help in replacing the LCD.
I will do my best to assist you.
Please refer the user manual to know about replacing it: bit.ly/3lVcuso
Binu - Social Media Tech Support
Hi there, thanks for contacting!
I understand that need to know where is the CMOS battery.
I will do my best to assist you.
As far as I can tell, your notebook does not have a CMOS/RTC battery.
There is no mention of one in the service manual's parts list, nor in the removal and replacement procedures section.
h10032.www1.hp.com/ctg/Manual/c05985643.pdf
Binu - Social Media Tech Support
Can this laptop run connected to power whitout its battery?
Hi there, thanks for contacting HP!
I understand that you need to know whether you can run your notebook without the battery.
I will do my best to assist you.
You can keep it running all the time. Adapter get hot only when it charges the battery otherwise if battery is fully charged then it won’t get hot. Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices as mentioned here: bit.ly/2I8mw5z
Binu - HP Social Media Tech Support
I have a 60hz model of this, is it possible to change the display to a higher refresh rate? It's a beast but more fps would be great
+Bender HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
I cant remove base enculasure. It is too Hard i afraid to broke it
+M. M. KILICARSLAN Please contact our phone support team to fix the issue. Please follow these steps to reach them.
Step 1. Open link: support.hp.com/us-en/contact-hp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hello HP I own a HP gaming pavilon CX0045NR and it's currently experiencing thermal and power throttling cant play games like Apex legends anymore how to fix please
+Okegbe Akpofure Please perform the steps mentioned under this document to fix this issue: bit.ly/2V6PSK4
i have hp pavilion gaming 15-cx0056wm i want to know can use nvme m.2 ssd in m.2 slot
+Harsh jain It supports NVMe in dual storage configurations. You can confirm this on page number 2 of the user manual: bit.ly/2zqL2io
My HP Pavillion needs a battery, USB board replacement, and there is no service center nearby, and I cannot buy it from the Hp store. Is there any other way I could get them?
+Amit Singh You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
@@HPSupport I already checked the partsurfer.hp.com/, and according to the site the parts cannot be ordered.
+Amit Singh You can search and purchase the battery from here: bit.ly/2SVPGLn
I have HP Pavilion 15-cw. How to replace CMOS battery?
+Ramon G Please refer this document to know about replacing the CMOS battery: bit.ly/3kGsXlB
Ho acquistato cx0990nl 4/2019 è un bel notebook peccato che è molto delicato ho gia dovuto sostituire il touchpad perche è rimasto incastrato, ora si sono rotte le viti della cerniera lcd (le boccole)e non so se mi sostituiranno in garanzia tutto il retro pannello, peccato perche le prestazioni sono ottime ho eseguito un upgrade con ssd da 512 + 16 gb ram
comunque per il suo costo dovrebbe avere materiali di ottima qualità.
+claudio Gmail thanks for reaching out. The support here is in English only. If you could post back in English, I'd be glad to help? If in case you need support in your language, I'd recommend you to refer our localized channel link: czcams.com/users/HPSupportoItaliano
@@HPSupportPurchased cx0990nl 4/2019 the screws of the hinges broke, lcd panel opening I do not know if they will replace all the plastic panel under warranty, too bad because the performance is excellent I performed an upgrade with 512 + 16 gb ram ssd
Um sir is it possible for this laptop to have an ssd and hdd drive
+Gyang Weng It supports following dual storage Configurations
16 GB PCIe M.2 Optane solid-state drive + 1 TB (7200 rpm) hard drive
256 GB PCIe, NVMe, TLC, M.2 solid-state drive + 1 TB (7200 rpm) hard drive
128 GB SATA-3, TLC, M.2 solid-state drive + 1 TB (5400 rpm) hard drive
128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 2 TB (5400 rpm)
128 GB PCIe, NVMe, TLC, M.2, solid-state drive + 1 TB (7200 rpm)
@@HPSupport does it support 512 gb nvme ssd ??
What is the display model of HP Pavilion Gaming 2020 15-ec1073dx?
Bad english:(
+Axel Villela You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit.
I need to disconnect lcd from motherboard so I get bios to external display. Please help
+Joswin Lobo Please refer this document to know about removing display panel assembly: bit.ly/2VkGzpg
Hello i need your help, i have an hp pavilion model 15-cx00026nv. After a service at store near my neighborhood i think that they stole and replaced my ssd... how can i confirm it? what is the number or the model of my ssd?
the model that i have now is Lite-On technology corp , model : CA1-8D128-HP
+ManOfMystery Please refer page number 45 of the user manual to locate the part number: bit.ly/3lVcuso
Can't believe I have to remove fans and heatsinks to replace the LCD... I think it is time to change the thermal paste in the process
Just saw in another video it is possible to remove the whole motherboard instead of fan/heatsinks to separate the monitor
can i upgrade my hp pavillion gaming ec-0022ax refresh rate from 60 hz to 144hz?
+Mirza Faiz HP does not recommend upgrading or downgrading hardware parts or software that is bundled with the product as It may affect the manufacturer's warranty and performance, however, you could change the configuration at your own discretion.
Hey HP Support, thank you for the very helpful video. I have an HP Pavilion cx0141tx laptop. After 1.6 years of usage, the screen started showing vertical lines/flickering/distorted screen even in the BIOS screen as well. Still, I tried upgrading/rollback of the graphics drivers and Windows Updates. Nothing worked. So, I went in for display replacement. New Display replacement is also showing vertical lines. What else could be the issue? Please help. I am already regretting buying this laptop. Thank you.
+Thunderbolt Gaming This document provides solutions to a variety of problems that can occur with notebook and All-in-One displays such as blurry text, poor video performance, black or white screens, or damaged hardware. Find a section below that matches the problem with your display, and then follow the steps to resolve the issue: hp.care/2oPxHcG
I have the same laptop. A few months ago it said the battery died and wouldn’t hold a charge. It got to a point where it wouldn’t turn on without being plugged in. I now purchased a new battery but it still won’t work without a charger. I’ve tried removing the battery and turning it on and it seems like it can recognize when the battery is on or off.
So now I don’t know what the problem could be and how to fix it. Could it be a hardware or software issue? I even reset it but the problem persists. Someone please help
+Morgan Godi This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC
Dear HP support. I need a new battery for an HP Pavilion 15-cx0072nb. I've tried to find a replacement on the HP part website, aswell as other indepentent sellers near me, but i can't find the battery i need. Could you help me with this?
any additional information:
- the serial number on the battery itself is L08934-2B1.The bateery also had a sticker on it saying "REPLACE WITH HP SPARE L08855-855". When i entered these serial numbers into the search bar on the HP parts website, it shows no results, and also doesn't have any compatible replacements.
- it is an SR03XL Li-Ion battery
- only compatible with with HP series TPN-C133 (my laptop), TPN-C134, TPN-Q194.
+Andreas Vandendriessche You can purchase the part from here: partsurfer.hp.com/ Please select your country and enter serial or product number of your unit. You can also check it here: HP Shopping - bit.ly/33djkBd
Im here to try and fix error 90B is there a way to fix this?
Additional info: The fan that is experiencing errors is the VGA (Left) fan
+ous!laserr Please refer to the instructions under this document to fix this issue: bit.ly/2j3uy42
So I was thinking about upgrading my RAM and I saw that you need to remove the battery, this is probably a stupid question but do I need to remove the battery or can I just put in the new RAM?
just remove the battery to be safe, it isn't that hard. Few screws holding it in place, better to just do it rather than waiting for a reply
+Adrian Godeša Please refer this document to know about upgrading the memory: bit.ly/3hB43QR
I thought It had 4 speakers or more but turns out it has only two! Btw it's a great speaker (B&O)
+OFFBEAT 805 I am glad to know that you like the speakers.
Hey HP support i want to put another stick of ram on the laptop but i cant find the model of the stick, can u give me a link to buy another 8gb stick of ram for this laptop?
+DESTOVAMPIRE Please contact our phone support team to purchase the memory:
Please follow these steps to reach them.
Step 1. Open link: www.hp.com/contacthp
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number.
Hello
I have a HP Pavilion Gaming Laptop 15-cx0008nq, with system board HP 8478 70.60, with Intel Core I7-8750H @2,2GHz and with GTX 1050 TI 4 GB and 1TB HDD 7200 rpm.
I don’t have any SSD but I want to install one. I know that this system board have an M.2 slot and I know it is compatible with NVMe SSD but I have some questions about SSD compatibility with baseboard:
1. Is my model compatible with 2280 SSD 3.0 x 4 M.2 or with any SSD model with 80mm length?
2. What about SSD capacity, i can put any SSD over 256 GB like 500 GB, or 256 GB is maximum in dual drive mode with my 1TB HDD 7200rpm?
3. Can I boot windows 10 on 256 GB NVMe M.2 SSD in dual drive mode?
4. Is compatible just with 256 GB NVMe M.2 SSD in dual drive, or I can put an 250 GB one like SSD Samsung 970 EVO Plus 250GB PCI Express 3.0 x4 M.2 2280?
Thank you!
+Alex Anghel You can find the compatible SSD here: bit.ly/3JEWoP1 We do not recommend dual operating system.