TUSKER - Electric Benefits
Vložit
- čas přidán 24. 05. 2022
- In this episode Robert talks to Paul Gilshan, CEO of Tusker, the UK’s leading salary
sacrifice provider for cars, to find out exactly how salary sacrifice can benefit
employers and employees.
Salary Sacrifice is an affordable way for employees to drive a new electric vehicle or
plug-in hybrid with insurance, MOT, servicing, breakdown cover, road fund licence,
replacement tyres and routine maintenance all included. Electric cars and salary
sacrifice go hand in hand, thanks to the low Benefit in Kind they attract. As a result,
Tusker is enabling more people than ever before to access affordable brand-new
cars.
For more information visit www.tuskercars.com
Become a Patreon: / fullychargedshow
Become a CZcams member: use JOIN button above
Subscribe to Fully Charged & the Fully Charged PLUS channels
Buy the Fully Charged Guide to Electric Vehicles & Clean Energy :
buff.ly/2GybGt0
Browse the Fully Charged store: shop.fullycharged.show/
Visit our LIVE exhibitions in the UK, USA & Europe: FullyCharged.Show/events
Subscribe for episode alerts and the Fully Charged newsletter:
fullycharged.show/zap-sign-up/
Visit: FullyCharged.Show
Find us on Twitter: / fullychargedshw
Follow us on Instagram: / fullychargedshow
#tusker #tuskercars #DriveABetterCar #CarBenefitScheme #EV #ElectricCars - Věda a technologie
Do not use this company. Their incompetence is astounding! They messed me around for 6 months and then just canceled my order without so much as an apology.
Afternoon Mr Walden,
I am sorry to read about your frustrations and the subsequent disappointment you have experienced in relation to your order, this is not typical to our Driver Journey
You may have be aware that there is currently a worldwide shortage of ‘Semiconductor microchips’. These microchips are an essential part of the production process for vehicle manufacturing. As a result of these shortages many motor manufacturers have seen logistical disruption, primarily in regards to their new vehicle orders.
The demand for newly manufactured vehicles still remains high, however, the combination of this continued demand, backlogged orders following Covid-19 restrictions and largely the reduced number of aforementioned ‘Semiconductor microchips’, have now culminated in longer term order disruption resulting in delays and cancelations of orders.
If I could ask for some further detail such as your order number via email to Resolutions@Tuskerdirect.com one of the team will look into your order for you and offer some feedback on what has occurred.
Kind Regards
Alistair Elder
Customer Resolutions Manager
I strongly advise anyone to AVOID Tusker at all costs.
I appreciate that Fully Charged are running a business, but I'm surprised they are promoting a company with as many issues as Tusker!
I've had no end of problems with Tusker, as have other individuals at my company. As a result of this, our company have switched from Tusker to Octopus EV.
Some examples of the problems with my Tusker vehicle:
- Advertised 5 month lead time, took 14 months. I accept there were chip shortages, but for the last 9 months they were telling me the car would be delivered within a fortnight!
- Vehicle delivered with the incorrect registration number for the VIN!!!
- Car delivered with a door handle which didn't operate, this took over a month for Tusker to resolve
- Car delivered without the multi-media interface (MMI) and other aspects of the onboard computer working, this took over a month for Tusker to resolve
- Car recently had a brake error (red warning light!), Tusker advised the earliest they could fix it would be in over a month and that I'd need to drive the vehicle to the garage over an hour away myself (so much for Tusker providing a drop-off and pickup service!)
All of those problems you listed are out of Tuskers control and are car dealer / repair issues - Tusker is just the middle company.
@@SDK2006b The faults may be Audi's, but the rubbish customer service is the responsibility of Tusker. If I contact them with a fault or query, I certainly blame them if it takes over a week for them to even contact the manufacturer.
@@matthewgreen6134 - when you say ‘it took Tusker over ‘x’ to resolve’. What you mean is that it took the dealer/garage which Tusker asked to resolve that length of time.
It’s like ordering something from an online company and you don’t receive the item for 2 months, even though it was posted the next day. Is that the fault of the online company or the fault of the delivery service. 🤔 No matter what the online company does to chase it up, they are reliant on the delivery service.
Also, your first point. You are saying for 9 months Tusker kept telling you it would be delivered in 2 weeks - really !?!
@@SDK2006b do you work for tusker? You sound really defensive for them
@@GrahamReid34 - nope, not working for them. Just adding some valid points about how Tusker has no control over the majority of the complaints on this video.
Like blaming the weather forecaster for when it’s raining and they said it would be sunny 🤣🤷🏼♂️
I have had a car through Tusker before and they are one of the worst companies I have ever had to deal with. Our company stopped using them as they had so many complaints. Lies about delivery times, almost impossible to book service and maintenance, incompetent admin staff. Not worth the hassle. Robert, don’t get involved with them.
I’ve been waiting on my car from Tusker since October 2021. Finally received a delivery date next month. I am in no way confident that they will honour this timeline. My car has been “In Transit” for 8 weeks - from Spain!
I wouldn't count on it - they kept telling me my vehicle was on its way (from the Audi factory in Belgium!) for 4 months!
@@matthewgreen6134 it’s sad when I know my VIN and number plate but no car. Can’t imagine with their level of service many employers will contracting with.
Robert you need to get Paul to answer these problems listed in the comments, and don"t get him to blame other people , this company is not looking good by the comments
Good Afternoon Robert,
I trust you are well, If you have anything specific which you need some further information on please do feel free to follow up with us directly.
We always review and endeavour to act upon the feedback which we receive from our drivers wherever possible.
We understand that sometimes things can go wrong, be that an order delay or repair concerns. Tusker continually review our processes in line with the feedback we have from our drivers and are always looking at our Driver Journey in line with their experiences
We truly believe our scheme offers a great opportunity to the employees of the businesses we partner with giving a great option to obtain a new car.
Kind Regards
Team Tusker
My employer offers salary sacrifice via Tusker and with such a low benefit in kind the case for an EV is compelling. Unfortunately the problems with availability of chips and now war in the Ukraine have caused lengthy delay. My car (the long range/high capacity ID3) has been on order since August last year but it seems petty to complain when people are displaced, suffering and losing their lives.
Hi Jonathan,
Thank you for taking some time to comment and for your understanding.
The current challenges faced by a lack of semiconductor microchips has been the source of delays and subsequently great disappointment for many drivers ordering new vehicles across the industry. Tusker remain in frequent conversation with manufacturers and we also hope this challenge begins to subside.
Should you need any updates they will be available via the Driver Homepage, alternatively the team can be reached on 0333 400 2020.
I do hope we can get you driving your new Tusker vehicle as soon as possible.
Kind Regards
Alistair
Be careful, as I found some of these schemes will affect your pension contributions and hence reduce your final pension amount (like the cycle to work scheme ) as the money is taken from your gross salary before tax. The pension scheme contributions that my employer adds to my pension scheme were based on taxable income, so you have a lower taxable salary hence lower contributions when the money is taken from you via the salary sacrifice before tax. Whilst this doesn't have a big impact with a £1000 bike, with £5,000 a year off your salary, it could be substantial, especially if you did this for some years(or it became your default method of having a car! I think I'd prefer a banger and save up the £5,000 until I could afford a s/h electric car ....as I might then have a pension sufficiently big enough to run a car in retirement....
We completely understand our scheme may not be suitable for everyone and we would always recommend that you check your own affordability and options so you can make an informed decision when looking at getting a new car.
@@Tuskercarscheme I trust that you are clear in your marketing of possible impacts on pension funds, and that the info isn't buried deep in the literature!
Reading the comments this hasn’t quite gone the way you planned has it Rob.They’re getting slammed .
Good Afternoon Thank you for your feedback,
To get a more accurate overview of our scheme, you may wish to review our Trust Pilot page.
With Tusker currently ranking as Great with 3,328 reviews, Trust Pilot gives you an insight to what our drivers are saying about us.
Kind Regards
great video! thanks Robert
I have been enjoyed, so thank you for delivering.
My company used Tusker at the beginning of the year. The monthly payments were astronomical, I don't think any employee of 20,000 has signed up. It's the ultimate lazy way to lease a car. But you pay the hefty price.
Good Afternoon,
I appreciate your feedback in regards the associated costs of the Tusker scheme, there are different ways that driver can finance, buy or lease vehicles and as the consumer it is your prerogative to review what option works best for you and make an informed decision.
It is important to understand that the services offered by alternative leasing companies or personal contract purchases (PCP) may not always be comparable to Tusker.
Tusker support our driver with the required maintenance being incorporated into the agreement meaning that any routine servicing, and other wear and tear items such as tyres, brake pads and discs, windscreen wipers etc. are supported within the package.
Insurance is also incorporated within the Tusker scheme and supports our drivers with a favourable premium, despite any reference to ‘no claims bonuses’ something which would have often resulted in increased costs for personal insurance policies.
However one of the biggest advantages for our drivers is that the monthly payments are deducted from your Gross Salary rather than making a Direct Debt payment from your Net take home pay like many other lease or PCP agreements.
We have carried out in depth research into the market and when compared to similar schemes with the same variables (mileage, vehicle, policy term etc.), Tusker come out cheaper or on par with our competitors.
We do however understand that we might not be the best option for everyone and we would always encourage drivers to review all their options and make an informed choice.
Kind regards
Team Tusker
Tom when you look at what is included in the package it really is a great deal!
I have ordered a car recently and I'm awaiting delivery.
If I'd have ordered the car from the manufacturer, I would have had to put a minimum of £1000 down upfront, I'd have had 500 miles a year less, I'd have to cover the insurance, maintenence, service and breakdown costs but I'd have saved £30 a month by buying it direct from the manufacturer.
However that £30 is the gross price I pay for my Tusker vehicle, so really I'm saving £400+ a month plus the running costs of the vehicle.
No brainer really!
My company are going with these does anybody no as a guess how much a tesla would be monthly cheers
This is great if you’re one of those people who just has to have the latest model of car. I don’t need a new car so I’ll wait for the second hand electric market to grow and then I’ll buy one. If Tusker offered a second hand electric car fleet then I might be interested.
Tusker tried to rip off my wife who works for the NHS. They were trying charge over £500 per month for an e-208 when NHS Fleet Solutions offered the same car, on the same contract, for about £200 less per month. Unfortunately the NHS trust she works for doesn't use NHS fleet solutions. Luckily my wife ran the numbers by me first and I was able to spot it before she ordered the car.
In the end we went in together an ordered an I-PACE for us both to share.
Thank you for offering some feedback regarding your Tusker experience,
There are different ways that a driver can finance, buy or lease a vehicle and as the consumer it is your prerogative to review what option works best for you and make an informed decision.
It is important to understand that the services offered by alternative leasing companies or personal contract purchases (PCP) may not always be comparable to our Tusker product.
I appreciate that you advise that an alternative provider offers a similar Salary Sacrifice scheme to Tusker at a cheaper rate. I am afraid that I am not able to comment on competitors pricing matrix and what may be offered under their scheme. Tusker work closely with all manufacturers to obtain the best prices for our drivers,
We have carried out in depth research into the market and when compared to similar schemes with the same variables (mileage, vehicle, policy term etc.), Tusker are competitive and often workout cheaper or on par with our competitors. We do understand that on occasions, dependant on different variables, some models may be priced differently elsewhere.
Drivers have the ability to review and all options available to them when selecting their vehicle and sometimes this may be with a competitor. It is at the discretion of each individual regarding what option works best for them following a review of their available avenues.
I am sorry that on this occasion Tusker were not the preferred option, however, I do hope my response offers you further clarity and once again thank you for taking some time to leave your feedback regarding your experience of Tusker.
If you do have any further questions please do contact us and we would be more than happy to explain anything further. I wish you the best with your new vehicle.
Kind Regards
Alistair Elder
Customer Resolutions Manager
@@Tuskercarscheme this was a like for like quote on salary sacrifice. You're numbers were way off so if that's the best you can do, I suggest you renegotiate your prices with the manufactures.
FYI, a reduction in pension contributions isn't a saving.
@puntoboy_gt the reduction in pension contributions is down to how your employer uses the scheme.
Mine uses the reference salary to calculate pension contributions, so buying holiday, participating in cycle to work or using tusker does not affect my pension contributions.
@@lmaoroflcopter that wasn't the issue. The cost they were charging for the car was much higher than any other provider. They tried to hide this behind saying she'd be saving money.
@@puntoboy_gt I was answering your last point raised. The issue of pension contribution reductions - that is purely on how your employer applies the scheme, not a function of a salary sacrifice scheme on its own.
Just to echo what everyone else is saying, my employer uses Tusker to avoid having to negotiate any better salary sacrifice schemes; the amounts they quote after the tax savings are astronomically higher than what is available PCH even after accounting for insurance, maintenance, etc. They have no reason to exist other than to take advantage of idle procurement and HR departments.
Good Afternoon,
We have carried out in depth research into the market and when compared to similar schemes with the same variables (mileage, vehicle, policy term etc.), Tusker are competitive and often workout cheaper or on par with our competitors.
As part of a consumer driven economy such as the UK, drivers have the right to review and select all options available to them when selecting their vehicle and sometimes this may be with a competitor or via a PCP agreement. It is at the discretion of each individual regarding what option works best for them following a review available avenues and making an informed decision.
There are different ways that a driver can finance, buy or lease a vehicle and as the consumer it is your prerogative to review what option works for you and make an informed decision.
It is important to understand that the services offered by alternative leasing companies or personal contract purchases (PCP) may not always be comparable to our Tusker product.
I am sorry that on this occasion Tusker were not the preferred option.
Kind Regards
Maybe a regular review of the best EV leasing options and companies as most ordinary working people can’t afford the high up front cost and their only way into the EV sector .
@fullycharged - I would do a google search on these guys before giving them a video slot. They are getting savaged in the reviews. Videos like these undermine your credibility.
££££££££££
Good Afternoon thank you for your feedback,
To get a more accurate overview of our scheme, you may wish to review our Trust Pilot page.
With Tusker currently ranking as great with 3,328 reviews from confirmed Tusker drivers.
Kind Regards
Tusker
Tusker are used by my employer. Salary sacrifice would have been interesting for purchase rather than lease, but I had already bought a Model 3 using the Scottish EST 0% loan scheme before salary sacrifice became an option.
No idea what the company is like but I'm happier purchasing outright anyway.
If you don't do many miles the Greenest option is to keep your old fossil fueller going.
In a perfect world renewably powered public transport would be the best.
Never mind greenest - it's MASSIVELY cheaper! Really - the difference is a second car!! We run two used ICE cars (nice ones, not bangers!) for less than it would cost to buy an EV (new OR used with the crazy prices at the moment!)
It's s total and complete non starter(no pun intended!) AND energy prices having doubled, the equation is slipping in the wrong direction......!
Oops! - this wasn't supposed to happen (as Bjork woul probably have said.....)
Is there a pension sacrifice e equivalent?
Got my car on order through tusker due in October (fingers crossed) In all honesty I did the maths and it works out cheaper than running my current 6 year old hot hatch month to month. Will make sure I up my pension contribution though!
I am pleased you have chosen Tusker to be the provider for your next car!
Should at any time you need to review your order the most recent updates will be available via the Driver Portal.
Our team are always happy to speak with you on 0333 400 2020 should you wish to discuss your order with us in further detail.
Kind Regards
Alistair
Did it arrive?
@@AutomotiveRush arrived in November :)
Great Concept
No it's not. Subscriptions are a rip-off.
We think so.
It would have been nice to know what the terms are. How many months/years are employees committed to? Is there a penalty for high mileage, like a lease?
Hi David,
The terms do vary dependent on the underline agreement with your employer.
Most options will be either be 24, 36 and 48 months. The mileage selected is somewhat at the discretion of the driver but is a minimum of 5,000 miles per annum.
There would be an excess mileage charge if the vehicle is over the agreed amount at the end of the agreement, however, there is flexibility to change your mileage during the agreement if you are using more or even less than anticipated.
Kind Regards
Alistair
Tried using an equivalent for my last car, turned out cheaper even accounting for the money being pretax to be more expensive, they just charged more for the car and took the difference.
Good Afternoon and thank you for your feedback,
There are different ways that drivers can finance, buy or lease vehicles and as the consumer it is your prerogative to review what option works best for you and make an informed decision.
Tusker support our driver with the required maintenance being incorporated into the agreement meaning that any routine servicing, and other wear and tear items such as tyres, brake pads and discs, windscreen wipers etc. are supported within the package.
Insurance is also incorporated within the Tusker scheme and supports our drivers with a favourable premium, despite any reference to ‘no claims bonuses’ something which would have often resulted in increased costs for personal insurance policies.
At the end of your vehicle agreement the majority of leasing companies will require the return of the asset as such there are no options to retain the vehicle. At Tusker we give our drivers the option of a price to purchase at the end of their salary sacrifice agreement, effectively purchasing a used vehicle with the additional benefit that you are aware of the vehicle history, having had the vehicle in your possession since new.
However one of the biggest advantages for our drivers is that the monthly payments are deducted from your Gross Salary rather than making a Direct Debt payment from your Net take home pay like many other lease or PCP agreements.
We have carried out in depth research into the market and when compared to similar schemes with the same variables (mileage, vehicle, policy term etc.), Tusker come out cheaper or on par with our competitors.
We understand that we might not be the best option for everyone and we would always encourage drivers to review all their options and make an informed choice.
Kind Regards
Tusker
Doesn't seem to be a way to see available vehicles or pricing unless you open an account with them?
Thank you for your feedback,
The price calculation of your Salary Sacrifice agreement is impacted by a variety of factors such as, mileage, length of agreement, insurance, your own personal details such as age and location as well as tax allowances, as well as the chosen manufacturer’s vehicle costs at the time.
As a result of the unique factors impacting the vehicle quote, we can only provide accurate details once an employee has created an account and provided us with that information.
Kind Regards
Alistair
Just tried to have a quick look at there site but they will not allow me to look without giving them a company name and my payroll number. That's not really on is it..!
Good Afternoon and thank you for your feedback,
As Tusker provides a vehicle via Salary Sacrifice, it would be considered an employee benefit.
The scheme is administered via your employer as such you would need to log on via your employee details in order to review your available vehicles.
If your employer has not currently enrolled in the scheme, you may want to open some dialogue with your HR or Benefits Team internally they will be best placed to support you.
Kind Regards
Team Tusker
Sounds like a huge sales pitch to me. Will you be doing similar for other businesses?
The video did have CZcams's "includes paid promotion" banner. Please remember this isn't the BBC where they have to be impartial, although I'm not liking this recent increase in Paid Promotion from the channel.
Why would you produce this video and not give a typical cost example to describe the benefits?
Thank you for your feedback Jon,
The price calculation of your Salary Sacrifice agreement is impacted by a variety of factors such as, mileage, length of agreement, insurance, your own personal details such as age and location as well as tax allowances, as well as the chosen manufacturer’s vehicle costs at the time.
As a result of the unique factors impacting the vehicle quote, we can only provide accurate details once an employee has created an account and provided us with that information.
Kind Regards
Alistair
Obvious question I have is this : I am a pensioner and drive an ICE vehicle - now can Tusker help me from ICE into an EV ?
And being that I am a single person, only need a small car with say 120 miles range on a charge, as at present due to fuel costs the most I do is drive to my local supermarket and top up on food - which is 1.6 miles from my apartment with no charging facilities except at the supermarket.
Can this be done on a limited budget?
Not a chance - you won't make them enough money......!
Actually, much better for everyone to have your groceries delivered.......!?
@@andymccabe6712 Actually I tried that during lockdown and found I was calling the store I purchased said food from with complaints, as what was sent was not what was ordered, especially perishable goods. So prefer going and buying what I see, not what others think I need.
As for the Tasker - No I didn't think they would do it but had to ask as its was worth a shot.
Now do they own the vehicle in the end or is it a lease?
Thank you for your comment, allow me to offer some further detail.
Tusker offer a service referred to as ‘Salary Sacrifice’, rather than making a monthly direct debt or loan payments for your vehicle, the monthly deduction will be administered by your employer via a deduction off your Gross Salary. Your Sacrifice covers your usage of the vehicle along with the added benefits,
Tusker support our driver with the required maintenance being incorporated into the agreement meaning that any routine servicing, and other wear and tear items such as tyres, brake pads and discs, windscreen wipers etc. are supported within the package.
Insurance is also incorporated within the Tusker scheme and supports our drivers with a favourable premium, despite any reference to ‘no claims bonuses’ something which would have often resulted in increased costs for personal insurance policies.
At the end of your vehicle agreement the majority of leasing companies will require the return of the vehicle as such there are no options to retain the vehicle. At Tusker we give our drivers the option of a price to purchase at the end of their Salary Sacrifice agreement, effectively purchasing the vehicle at its current value, with the additional benefit that you are aware of the vehicles history, having had the vehicle in your possession since new.
Kind Regards
Tusker
Come on Robert, the idea is you edit these guys out, not advertise their scam to the public. Don't erode the trust you've built up over the years with this sort of nonsense.
Good Afternoon Oak,
If you do have some specific feedback in relation to your experience with Tusker please do forward this to us at Resoltuions@tuskerdirect.com
Kind Regards
Alistair
When he said that the government is committed to increasing EV ownership, that really isn't true in some cases including a large chunk of public sector employees. Teachers are not allowed to have EV salary sacrifice under their standard terms, even if you try to get round that you lose out on pension entitlement. Other people in the local government pension schemes (including school support staff)also lose out on pension benefits, and hobbling your financial future for the environmental future is as stupid an idea as it sounds.
They know about this, it has been raised by MPs from the parliamentary EV group and the response, despite it taking at most 20 words of amendments to a couple of regulations, has basically been that they can't be bothered.
Paul is talking like he has a USP - no lease costs change each month, also you get everything covered such as insurance and services etc.
There is something fishy going on at Fully Charged, I was an early subscriber when they were showing the way with electrification but that stopped when they started selling their good name for money, right after their logo change and Johnny departure. Oh well nothing stays the same I suppose.
Interesting concept, but no examples of cost per month for a typical car?
It depends on the vehicle you choose, spec and most importantly how many miles you do. An MG ZS was about £340pm based on 20K miles iirc. That was Trophy spec with metallic paint. An Ioniq5 would be closer to £600 and a Tesla M3 over £700. But there are plenty of smaller cars to choose from if they suit and if the mileage is less then the price falls quite dramatically.
Afternoon,
The price calculation for a Salary Sacrifice agreement is impacted by a variety of factors such as, mileage, length of agreement, insurance, your own personal details such as age and location as well as tax allowances, as well as the chosen manufacturer’s vehicle costs at the time.
As a result of the unique factors impacting the vehicle quote, we can only provide accurate details once an employee has created an account and provided us with that information.
This is an advert, I assume paid for by Tusker. Cringe worthy stuff.
I bought my last bicycle on salary sacrifice, which was nice. A key point was after the bike "hire" period ended I paid a nominal fee to own it. Do Tusker offer similar?
As part of my application with tusker I did read that they can offer a purchase fee at the end if you wish to own the car. But I understand it is not always offered. I guess it depends on the car you choose and how long you’ve leased it for. Whether it makes economic sense for them to sell it to you or to a trader.
From what I have read, like any lease there is an option to purchase at the end.
Good Afternoon Tim,
Following the end of your Salary Sacrifice agreement, Tusker do have the option to review options regarding the purchase of the vehicle with you.
A huge benefit to taking such an option is you are aware of the history of the vehicle.
Kind Regards
Alistair Elder
Customer Resolutions Manager
Come on Robert and Co. Yes good info here.....if you are a company... I am .....We are... but we are not about this corporate stuff... Are we?.... Lease your own electric cars from the manufactures.... why have the middle man????? costing extra ££££ and energy...for what and why???
Good Afternoon and thank you for your feedback,
There are different ways that drivers can finance, buy or lease vehicles and as the consumer it is your prerogative to review what option works best for you and make an informed decision.
Tusker support our driver with the required maintenance being incorporated into the agreement meaning that any routine servicing, and other wear and tear items such as tyres, brake pads and discs, windscreen wipers etc. are supported within the package.
Insurance is also incorporated within the Tusker scheme and supports our drivers with a favourable premium, despite any reference to ‘no claims bonuses’ something which would have often resulted in increased costs for personal insurance policies.
At the end of your vehicle agreement the majority of leasing companies will require the return of the asset as such there are no options to retain the vehicle. At Tusker we give our drivers the option of a price to purchase at the end of their salary sacrifice agreement, effectively purchasing a used vehicle with the additional benefit that you are aware of the vehicle history, having had the vehicle in your possession since new.
However one of the biggest advantages for our drivers is that the monthly payments are deducted from your Gross Salary rather than making a Direct Debt payment from your Net take home pay like many other lease or PCP agreements.
Savings can also be made by employers, which is something the team would be happy to discuss should you wish to contact us on 0333 400 1010.
We have carried out in depth research into the market and when compared to similar schemes with the same variables (mileage, vehicle, policy term etc.), Tusker come out cheaper or on par with our competitors.
We understand that we might not be the best option for everyone and we would always encourage drivers to review all their options and make an informed choice.
Kind Regards
Tusker
I was hoping there would be a carpool element to this. EVs are great, but just switching our ICE vehicles to electric won't have a great impact on climate change.
I like the iqonic 5 but hate the typical nasty look of the others - particularly the featured one, ugh!
Each to their own Dudley,
I do agree the Hyundi ionic 5 is a great looking car!
Team Tusker
Shame you didn’t pay for my Dartford crossing!
Every day I’m trying to get other people to go electric on Tusker!! So easy and great value for money!!
Thank you Christian,
Great to see an EV advocate!
Just stop the lobbyist payments to the Congressmen.
In my option at the moment Tesla is equivalent to an I-Phone and all the rest of the EV manufacturers are the android market. It’s all down to the charging infrastructure. Tesla has the infrastructure in place but the other EV manufacturers are relying on private charging companies to provide the charging infrastructure. Anyone who has an EV that isn’t a Tesla has had experience of these private charging companies not keeping their charging stations in working condition or the software for some reason fails. It’s it about time the Government to the rains of EV charging infrastructure as they are the driving force behind the 2030 cut off for fossil fuel engine manufacturing ceasing. Come on Boris go out with bang and let’s get the general EV charging infrastructure sorted out and also bring back the cash incentive to buy an electric car.
Avoid, avoid, avoid.
I messaged Paul the CEO twice. The first time a delayed response as he said he was on leave (no out of office on) and the second time there was no response at all.
Shambolic organisation which means fairly everyone doesn’t reply to emails, promises are broken, a feeling that they just don’t care.
I fully appreciate there was a chip shortage, but managing expectations doesn’t require much. Basic comms.
I asked for a gesture of goodwill given the significant inconvenience I was put to, which was attainable to them, and it was flatly refused. Easily dealt with from my perspective.
My company will not, ever use them again and when ever asked I will be honest and candid about my experience.
Good Afternoon Philip,
Thank you again for raising your concerns with Tusker.
We did receive your communication and emails regarding your experience and this was directly reviewed and as the Resolutions Manager here at Tusker this was overseen by myself personally.
As we discussed in great detail, on this occasion the manufacturer changed the standard model specification to expedite their orders where possible. Standard model specification changes do come at the discretion of the vehicle manufacturer and although understandably frustrating changes can be implemented at any time and are outside the control of Tusker.
The changes which were implemented on this occasion were done so to support the manufacturers order bank timeframe. We have unfortunately seen similar instances with other manufacturers and again we completely appreciate the impact which this has had for our Tusker drivers.
Manufacturers have made changes to their vehicle to as a result of the current shortage of semiconductor microchips and to improve the current timeframe for factory orders.
Once more I was sorry that this occurred to your order, however, it was outside of the control of Tusker. As a result of the changes we did approach the manufacturer on your behalf in relation to the disappointment you experienced and a subsequent goodwill gesture was agreed.
We wholly sympathise and understood your grievances and your feedback regarding how we cascade such feedback as above was reviewed by our Order and Deliveries Team Management.
I acknowledge that you still feel disheartened by your experience of Tusker and I am sorry, I trust moving forward you will only experience the positives that come with driving a new Tusker vehicle, however, if there is anything do feel free to contact me.
Kind Regards
Alistair Elder
Customer Resolutions Manager
Tusker are an awful company to deal with, I've got 2 complaints in with them that have not been addressed. Their customer service is non-existent and crucially their prices are a complete rip-off where they're pocketing huge sums from your salary that's not paying down the car itself.
Pretty poor ev selection and only 1 of which i could afford and most importantly fit into reasonibly comfortably. :(
Good Afternoon,
All Electric Vehicles are made available on our scheme, however, our system will only show you the cars that are available that won’t take employees below the National Living Wage. I am sure as we continue this exciting journey into a world of electric vehicles, we will see an ever growing selection of choice in vehicle options.
Kind Regards
Tusker
Plug in hybrid's still get hammered by the taxman. EVs are the only way to go.
Great to see another EV advocate!
Hybrid options still offer a great alternative for those that just want to dip their toe in the world of EVs.
I have a company car tesla M3 through tusker they are dreadful no assistance no backup any issue and its ring the RAC i would avoid them like the plague i have never dealt with such an incompetent company please dont get involved with them you WILL regret it
Hi Chris,
I was sorry to read your comments below, In relation to the boot concerns you mentioned, warranty investigation would be required and the vehicle would need to be booked into the dealer via fleet Assist on 0333 400 8080. I am sorry you were advised to contact the RAC, Tusker vehicles do have RAC, however, unless the vehicle is immobilised then you should not have been directed there but ratehr booked in with the manufacturer for investigation.
As advised, I can always be reached on Resoltuions@tuskerdirect.com or via request on 0333 400 2020
Kind Regards
Alistair Elder
Customer Resolutions Manager
Interesting reading the comments slating Tusker😱 We have two EVs on salary sacrifice through them and had no problems. We got two cars that were on their coming soon list. One was about 6 weeks for delivery, the other was 12 weeks as it was delayed a little due to the chip shortage. No complaints here🤔
Most people who slate tusker actually have had to deal with them they took 5 days to get a punctured tyre replaced, when the boot refused to open on my m3 their response was ring the RAC and report a breakdown, for a stuck boot! I rang tesla myself and sorted it, i wish they rented televisions so i could refuse to rent one from them, i sincerely hope you have no issues with your EV’s because tusker wont be helping you
@@Chris-mh3vf that’s pretty poor😜t The only issue we’ve had between our two EVs so far was a screw in a tyre. Phoned Tusker up at 8pm, made an appointment and the following day at 4pm the kwikfit guy was at my house with another tyre in case the puncture could be be repaired. Ended up with a repair. Fingers crossed for no other issues 🤞🏻
Thank you for taking some time to leave your feedback of Tusker.
If at any time you do need any support our Driver Support Team are available on 0333 400 2020
Kind Regards
Range?
Hi Mohammad,
Electric vehicles come with all sorts of range capabilities, it's best to calculate what range you require and set your search accordingly.
Kind Regards
Team Tusker
carbon negative, great!
They did say by offsetting which is ultimately cheating and impossible to maintain...
Thanks Rob!
You will own nothing and be happy
Elon Tusk
Worst company in the world avoid avoid avoid please for the love of God avoid. What’s even more annoying and disappointing is Fully charged have been sucked into the promo junk it’s now turning into a commercial channel.
I love good educational programs on EV's but politics has no place in this domain.