Tactics for Management & Company Building | Claire Hughes Johnson | Talks at Google

Claire Hughes Johnson, former COO and current corporate officer and adviser at Stripe, meets with CapitalG's Managing Partner Laela Sturdy to discuss her new book, “Scaling People: Tactics for Management and Company Building.” Drawing from her decades of experience at Stripe and Google, Claire provides a practical and empathetic guide to company building and scaling the most important resource a company has: its people. “Scaling People” offers a detailed roadmap for building a sustainable, scalable company-- one that's set up for generational success.
Get the book here: goo.gle/3XuMoh1.
Claire Hughes Johnson currently serves as a corporate officer and advisor for Stripe, a global technology company that builds economic infrastructure for the internet. Claire previously served as Stripe’s Chief Operating Officer from 2014 to 2021, helping grow the company from less than 200 employees to more than 6,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR.
Prior to Stripe, Claire spent 10 years at Google leading a number of business teams, including overseeing aspects of Gmail, Google Apps, and ultimately Consumer Operations, as well as serving as a Vice President for AdWords Online Sales and Operations, Google Offers, and Google's self-driving car project.
Claire holds a bachelor’s degree from Brown University and an MBA from Yale University. She currently serves on the boards of the renewable energy company Ameresco, the multi-platform publication The Atlantic, the self-driving technology company Aurora Innovation, and the customer management software company HubSpot. She is also President of the Board of Trustees at Milton Academy.
Moderated by Laela Sturdy, managing partner at Alphabet growth fund CapitalG and Stripe investor.
#talksatgoogle #management

[@Able-Man]

Claire, I have emailed that link to myself... I'll be checking my resources, and may well be purchasing a copy of your book! (Thanks to the both of you, for posting this conversation!)

[@heloisaferreira1596]

Laela and Clarie, I'm Heloisa and I live in Brazil. Thank you very much for the conversation it was inspiring and motivating!

[@Sunshine_1998]

Thank you for sharing all these great insights and wisdoms. You are a very genuine woman leader.

[@kasajja10]

Great insight and wisdoms!

[@anamariabot2367]

please explain why do we need stripe , and the banks are not enough anymore for payments, transfers etc?

[@helloguys8260]

I'm Haitian!

[@s.mshahzad3558]

Hi from India

[@Able-Man]

Hello, Bangladesh!

[@ahamedzaroo9006]

Hi

[@joseph4121]

Look at Stripe’s Glassdoor rating (3.5 overall, 3.0 senior management, 55% recommend to a friend), and you’ll realise the key takeaway from this talk is “what not to do”.

[@arnmalikallah5447]

I am Bangladesh i