I.T Help Desk : What To Expect On Your First Day

Sdílet
Vložit
  • čas přidán 7. 08. 2024
  • What to expect in your first day as I.T
    Instagram @202winkproductions

Komentáře • 1,4K

  • @NAIPOIHTEBoi
    @NAIPOIHTEBoi Před 2 lety +869

    why are other day in the life like this get straight to the point and help new IT professionals actually know the REAL day in the life not that watch me eat and take a shower stuff GREAT work subbed will look forward to more IT videos from you!

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +33

      More to come soon! Thanks for watching

    • @supercoolmunkee
      @supercoolmunkee Před 2 lety +23

      Most day in the life videos on CZcams has been coming from a point of view of a software programmer. I am currently trying to get a long term role with at least two to three years of experience in IT. Once I land a role, I might make my own day in the life of an IT with no bullshit that I think a lot of folks would appreciate. One does not need to see someone waking up, showering, or eating, which everyone does not need to know. Just for the love of god, show us the day in the life from a "professional" point of view. I do not need to know your personal routine. Sheesh. Some people.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +21

      @@supercoolmunkee yes the personal routines be killing me, thanks for watching

    • @supercoolmunkee
      @supercoolmunkee Před 2 lety +1

      @@202WinkProductions ♥

    • @latinace1981
      @latinace1981 Před rokem +2

      @@202WinkProductions what certificates did u aquire? Obviously A+.

  • @Louisianish
    @Louisianish Před rokem +136

    I HATE how 90% of CZcamsrs spend half their "day in the life" videos brushing their teeth and making coffee. 🙄 The second I see a damn alarm clock, I know where the video is going, and I click away.
    THIS, though, is real quality content and really informative! Thank you so much!!

  • @GreyFox405
    @GreyFox405 Před 9 měsíci +91

    Humble beginnings this is where a lot of us start. Good luck to everyone entering the field.

  • @arikares
    @arikares Před 7 měsíci +30

    i know to some people this will sound silly but to me this video is everything. seeing another woman of color in IT is incredibly inspiring, keep doing your thing!

    • @202WinkProductions
      @202WinkProductions  Před 7 měsíci +1

      Thank you, the whole reason I made it is because I saw nobody that looked like me talking about it

  • @christaylor86
    @christaylor86 Před rokem +85

    You've got the most chill, no BS personality of anyone I've seen in one of these videos.
    Brilliant work, thank you. I hope all's going well nowadays, too!

    • @202WinkProductions
      @202WinkProductions  Před rokem +7

      Thank you for watching ! Much love and appreciation , I try to keep it straight to the point

  • @DeeRain13
    @DeeRain13 Před 8 měsíci +62

    i’m two classes away from my A+ cert which i’m expecting to start job hunting for an entry level helpdesk job. this video has helped calm me down a little and it’s also great seeing someone that looks like me in this space as well! thank you!

    • @202WinkProductions
      @202WinkProductions  Před 8 měsíci +14

      Yes seeing someone that looks like you definitely helps, its part of the reason why I made it. Thanks for watching!

    • @user-ku6if6mp8s
      @user-ku6if6mp8s Před 5 měsíci +2

      How long did it take you?

    • @smnomad9276
      @smnomad9276 Před 3 měsíci +1

      I'd advise you to add these three certs: Google cyber security certificate, Security+ and eJPT. You can get them all in 6 months, you'll double your current salary if you already have a job and if you don't they'll help you get one.

    • @swscoobysnacks4784
      @swscoobysnacks4784 Před 14 dny

      @deerain13, how'd the job hunting go? Were you successful? How long did it take for success?

  • @lookingfortheway8432
    @lookingfortheway8432 Před rokem +343

    I've been in IT for over 10 years and after watching this I gotta say that you are the real MVP. This was great and spot on. My son is hoping to get his first help desk job soon and he sent me this video. I think you did awesome explaining everything.

    • @202WinkProductions
      @202WinkProductions  Před rokem +19

      Thank you both for watching , I’m glad this video can help! Much love appreciation! Best of luck to your son on his journey 💯💯💯

    • @dannyright395
      @dannyright395 Před rokem +1

      I got a question

    • @lookingfortheway8432
      @lookingfortheway8432 Před rokem

      @@dannyright395 what's your question?

    • @202WinkProductions
      @202WinkProductions  Před rokem

      @@dannyright395 ask

    • @dannyright395
      @dannyright395 Před rokem

      @@202WinkProductions do you have a linked in if so i wanted to add you on there and get your perspective on my resume? and next question kind of a goofy one but i had a scatpack and just tryna get to the next level and its kinda a personal question but do you think you could afford to finance a hellcat with an it job? im almost done getting my certificate and and i am looking into entry level and internships in desktop support

  • @snufflebunny539
    @snufflebunny539 Před 11 měsíci +213

    2 years later, this video is a life saver. I'm absolutely terrified of starting work after leaving college and this is really really helpful to physically see what you would be doing. 10/10

    • @ZainAli-xp6sy
      @ZainAli-xp6sy Před 11 měsíci +1

      Can you please tell me if it was easy to get a job

    • @snufflebunny539
      @snufflebunny539 Před 11 měsíci +5

      @@ZainAli-xp6sy soon as I get a job I'll tell you but it's month 2 so far.

    • @ZainAli-xp6sy
      @ZainAli-xp6sy Před 11 měsíci +2

      Good luck bro i hope u get it soon and become successful

    • @ZainAli-xp6sy
      @ZainAli-xp6sy Před 11 měsíci +1

      I recommend going to a recruiter

    • @alexha2884
      @alexha2884 Před 11 měsíci

      @@ZainAli-xp6sywhat website to find one?

  • @mone4988
    @mone4988 Před 8 měsíci +13

    I came to you for my first interview. I nailed it and got hired within a week and skipped the 2nd interview. Thanks for the confidence help! I really like my job and everyone I work with is super chill and I love what I do!

  • @QueenNSim
    @QueenNSim Před rokem +39

    Just passed my IT service desk interview yesterday 🥰 SOO EXCITED! Im sitting here watching every video I can before my first day lol

    • @202WinkProductions
      @202WinkProductions  Před rokem +6

      Congratulations & best of luck on your journey !

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @CryptoCraver
      @CryptoCraver Před rokem

      Hows it going?

    • @Kwayjaye
      @Kwayjaye Před 11 měsíci

      Congratulations

  • @njbrad007
    @njbrad007 Před 2 lety +346

    Great video. Way more informative than a lot of the "professional" videos. It's good to see you so straight up excited about the job. Always take notes about things you learn. The act of writing puts it in your memory. Even if you don't remember the details, you will remember that you wrote it down. A "let me check my notes and get back to you" is much better than floundering, with a user on the line.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +11

      Thanks for watching

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem +1

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @gickygackers
      @gickygackers Před 11 měsíci +5

      this is professional because it's real.

  • @DefinitelyNotDavid1
    @DefinitelyNotDavid1 Před 9 měsíci +9

    Damn this is pretty real, I'm too used to "day in the life of a new IT PROFESSIONAL where they eat breakfast, work out do like 30 seconds of work eat then go home and do their nightly routine lmaoo almost 0 thing job related explained. I appreciate you putting out real content!

  • @mohammadislam2324
    @mohammadislam2324 Před 2 lety +121

    This video is wayyyyh too crucial for us IT newbies.

  • @traolin5877
    @traolin5877 Před 8 měsíci +13

    Aww, the nostalgia, lol. Thanks for this. Makes me remember my first helpdesk role

  • @nickrafacz6313
    @nickrafacz6313 Před 7 měsíci +18

    Awesome video, i'm in school for cybersecurity atm and am looking into help desk positions to put experience on my resume. This is exactly the kind of stuff i've been searching for but even big name IT channels fail to give a "matter-of-fact" look into what the job is like. Thank you for cutting through the BS and getting right too it. Really appreciate it.

    • @202WinkProductions
      @202WinkProductions  Před 7 měsíci +1

      Go for it! Check out my Helpdesk playlist

    • @BiscayneBarbie
      @BiscayneBarbie Před 5 měsíci

      Same I asked my current job can I volunteer with help desk over summer while I study for my security + so when I graduate in Dec I can leave the case management field until I find a Cyber job

  • @christopherroche5700
    @christopherroche5700 Před 8 měsíci +8

    Outstanding video. Straight to the point, no prolonged intro because you want to hear yourself speak, no vague BS meant to get people to buy a course, just someone making a video on what exactly to expect. A+

  • @klydeahmed4935
    @klydeahmed4935 Před 2 lety +8

    This is very real video, thank you for this. It shows exactly what I went through during my first years in IT.

  • @DeathMetalErik
    @DeathMetalErik Před rokem +11

    Really appreciate you taking the time to make this video! I'm a few days away from starting a help desk role, totally new field for me. Your video was super helpful, to the point, and honestly calmed me down a bit, lol.

  • @robertw9584
    @robertw9584 Před 2 lety +2

    Fantastic video! One of the better videos showing what is involved in a day of helpdesk.

  • @jlady89
    @jlady89 Před 2 lety +13

    Thank you so much for this very helpful and informative video! You are so awesome! I subscribed and I'm checking out your other help desk vids too! I was pretty nervous about applying to help desk/customer support positions, but you took a lot of the fear and mystery out of it. I also appreciate you actually "taking us to work" with you and not spending 10 minutes talking about what you're going to wear, what you're eating for breakfast, and driving to work, lol.

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @philpurefoy4836
    @philpurefoy4836 Před 2 lety +65

    Great video, exactly what I was looking for! I start my first IT job this coming Monday and was really nervous but this calmed me down a little lol. Keep it up 👍🏿

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      For this was able to help you, thanks for watching !

    • @nigellewis2132
      @nigellewis2132 Před 2 lety +7

      How was it ? How did you get started?

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem +3

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @KevtechITSupport
    @KevtechITSupport Před 3 lety +122

    Awesome video. Keep up the good work. Going to share this with new techs.

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +31

      Thanks a lot💯, your videos actually helped me a year ago

    • @donaldd.winner7630
      @donaldd.winner7630 Před 3 lety +12

      you're the best @kevtech IT Support

    • @HiPh0Plover1
      @HiPh0Plover1 Před 2 lety +3

      she a straight triple og

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @analienfromouterspace
    @analienfromouterspace Před 9 měsíci +1

    Awesome job, always a sign of relief when I see my I.T working to keep things up to date.

  • @kwilsonmg
    @kwilsonmg Před 11 měsíci +12

    I don’t really know why I clicked on this video, I guess it was for the nostalgia. I’m one of the folks who was the “steve”, but have since moved on to other (more specialized) things. I wish you the best of success and am glad to read from others’ comments that they found this video helpful!! I wish I’d seen stuff like this when I’d started. You provide some good advice.
    Help/service desk can be a really rewarding experience, especially with the dopamine hit of solving a problem or closing your oldest ticket, and is a good introductory position to the world of IT. From there, you can branch out in a variety of different directions as opportunities arise that suit your interest.

    • @C9Kreal
      @C9Kreal Před 11 měsíci +1

      As a new grad I am trying so hard to get in. It's difficult but I won't stop trying

    • @202WinkProductions
      @202WinkProductions  Před 11 měsíci +2

      Much love and appreciation, guys like you and him make it easier for others. Thank you for your words !

    • @202WinkProductions
      @202WinkProductions  Před 11 měsíci

      Don’t give up

  • @Herbfedlion
    @Herbfedlion Před 3 lety +19

    I'm glad I found this. I was wondering what it would be like when I get my first position in I.T. Thanks for sharing.

  • @Th3LonWolf
    @Th3LonWolf Před 3 lety +3

    Kick ass video! I'm staring my new help desk position on monday so this put me as ease. Thank you and can't wait to see more videos.

  • @femioyelola
    @femioyelola Před 10 měsíci +2

    This is the best video I've seen on YT on what a day of an IT Help Desk person looks like. Thanks for putting this together! You rock 100%

    • @202WinkProductions
      @202WinkProductions  Před 10 měsíci

      Glad it was helpful! Much love and appreciation 💯💯💯

  • @GoodJobScott
    @GoodJobScott Před 2 lety +85

    Never knew people call the help desk for the most simplest task. At my job we only get tickets when its a regional/server issue. But great video. Straight to the point, details of what your role is. You are going to go far in life. Thank you!

    • @JJFlores197
      @JJFlores197 Před 2 lety +27

      You'd be surprised. I work in school tech support. I have had a very large number of tech "emergencies" where the issue turned out to be that the power strip wasn't plugged into the wall, the power switch was turned off or the teacher didn't know how to push the power button. I've also had plenty of times where the teacher inadvertently changes the video input on their projector/SMART IFP and doesn't know how to change it.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +6

      Thank you and thanks for watching

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @angrysocialjusticewarrior
      @angrysocialjusticewarrior Před rokem +8

      I thought the reason for this was because non tech people are always expressly forbidden from meddling or tempering with equipment whenever they have an issue. If something is wrong, they should not assume that its something simple that they can fix, they should always call tech first. Last thing they want is to be blamed for making a small technical issue into a major disaster just because they tried to fix it themselves.

  • @Kayonfrom314
    @Kayonfrom314 Před 2 lety +60

    Can't thank you enough for this video. I finished my tech classes just a week ago and landed a job at a great company. I didn't want to go in a nervous wreck, so I came here to see what I'd expect, you helped out a lot and I really see myself doing great.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +5

      Thanks for watching, I’m glad this helped ! Wishing you success !

    • @jmoneygaming400
      @jmoneygaming400 Před rokem +4

      you went to college or took some courses ?

    • @202WinkProductions
      @202WinkProductions  Před rokem +5

      @@jmoneygaming400 answer here czcams.com/video/kb8sJUySjlw/video.html

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @Christian.Knight
    @Christian.Knight Před rokem +4

    Thank you! exactly as you said, I couldnt find any helpdesk videos here, I am considering applying for helpdesk job. Thank you for taking the time to walk people like me thru it. Wish you success in your IT career!

    • @202WinkProductions
      @202WinkProductions  Před rokem +1

      Much love & appreciation ! Thanks for watching & best of luck on your journey

  • @user-wt4cq7wh5w
    @user-wt4cq7wh5w Před 9 měsíci +2

    Your videos guided and helped me a lot last year before I started working as an IT Support, this really helped me a lot and looking back at your videos now, this is very accurate. Thanks!

    • @202WinkProductions
      @202WinkProductions  Před 9 měsíci

      Great to hear! Thanks for watching . Much love and appreciation

  • @jnelly3426
    @jnelly3426 Před 10 měsíci +1

    Love your video. Very informative and really broke down a typical day and how people can get started. You’re sure to help so many people.

  • @Monte91
    @Monte91 Před 7 měsíci +4

    You look young, seem alert, attentive, knowledgeable and motivated. Great job! Keep pushing, never stop pushing your mind, abilities and skills!!

  • @tell1998
    @tell1998 Před 2 lety +37

    I know this is a year old video but I wanna say thank you for making this video, in college I did a little bit of student worker as a help desk (for a couple months until their budget ran out) and imo they didn't do a good job. When I got no help desk tickets I asked my bosses if they got something for me, they'll say no, and then when I sit around doing nothing because I'm waiting for a ticket or something to do (being new I didn't know what extra work I can do) I got yelled at so much that made me not want to do IT
    Then I worked at a courthouse for internship IT and I really had fun working as an intern. Now I work as a housekeeper at my local hospital because I'm going to college for IT and was nervous about getting into the help desk job. Thanks to you it made me want to start applying and less nervous

    • @johnmanrique5198
      @johnmanrique5198 Před 2 lety +7

      Hey kid, just to let you know most helpdesk roles are like that. You will have bosses and co workers that will yell at you and make you feel stupid. Also you will have to deal with the clients you’re helping. It’s a very stressful job. But you just have to have thick skin and know how to defend yourself verbally.

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem +1

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @myboringbedroom
      @myboringbedroom Před 11 měsíci

      Amen @@lopezfam7317

  • @campos-a17
    @campos-a17 Před 10 měsíci +32

    This was a really cool and interesting video, although I've been in the IT field for a couple years now, it was still nice to see how everyone starts at, I also was super nervous on my first week, and I still get nervous when I have to jump in to look at something I've never done before. But the great thing about IT is that you are always learning! Keep the videos going! Really interesting!

    • @202WinkProductions
      @202WinkProductions  Před 10 měsíci +2

      Glad you enjoyed it! And your so right !

    • @razraj_9854
      @razraj_9854 Před 7 měsíci

      Do you think there is good salary growth in this field?

  • @gw646
    @gw646 Před 10 měsíci +16

    I'm from England and I have been in the profession for 9 years and I must admit this was a very thorough and well articulated video especially for beginners wanting to break into the IT industry. Good job!

    • @202WinkProductions
      @202WinkProductions  Před 10 měsíci

      Much love to England! Thank you for your kind words!

    • @jacobharris954
      @jacobharris954 Před 9 měsíci +1

      I need this video because I am studying for my comptia now

  • @SwiftyTheNinja
    @SwiftyTheNinja Před 10 měsíci +5

    Thanks for the video, it's nice to see differences in Help-Desk positions as I currently work Help-Desk but since we are a small team we take on roles that most Help-Desk Techs normally wouldn't. This is extremely beneficial since I am able to learn more and put myself in a better place for future promotions.
    Keep up the hard work and hopefully you have learned a lot more since thee time this video was posted.

  • @kimberly2k
    @kimberly2k Před 6 měsíci +5

    2 years and 9 months later and this vid still clutch af, preciate you for the vid and actually giving us a day in the life type vid, when everybody wanna just show us that they make coffee lol

  • @shoey7100
    @shoey7100 Před 11 měsíci +3

    I love how ol' boy comes asking for help at the beginning right after you say "put in a ticket and we'll get to it"

  • @Zee-bk2nf
    @Zee-bk2nf Před rokem +13

    Thank you so much for this video!
    I quit my I.T certification course because i was overwhelmed with the amount of information I was learning! But now after this video you encouraged me to continue learning!

  • @CTsaysHello
    @CTsaysHello Před rokem +3

    Thank you for the video! Been nervous about applying since graduating, so I looked for videos like this so I could feel more prepared and maybe calm the nerves a bit. Very helpful

  • @nothingleft08
    @nothingleft08 Před 2 lety +6

    I am glad I came across this, I'm trying to get my first IT job and this was needed. And it came at the perfect time.

  • @GrubKiller1177
    @GrubKiller1177 Před 2 lety +3

    This makes me really excited to start and it calmed my nerves to see what to expect

  • @siretoad
    @siretoad Před rokem +2

    This was awesome, thanks a ton for this video. I start a new job in IT next week and this was great information for me. Bless up 🙏

    • @202WinkProductions
      @202WinkProductions  Před rokem +2

      Glad it was helpful! Congratulations on your job! Thanks for watching

  • @Malitubee
    @Malitubee Před 7 měsíci +3

    Thank you so much for this ! I swear you’re the goat for this, I’m in the process of changing my career and was looking for an entry level help desk job in IT, trying to make my way into cybersecurity. This gave me an actual idea of what I will be doing

  • @sourceeee
    @sourceeee Před 10 měsíci +21

    Wow, this honestly seems like an easier gig than my last two jobs, and just easier than I thought in general. Also looks like you have your own area in this job, I hate being surrounded by people who can look over my shoulders so that's awesome you have that (I was surrounded by coworkers in the cubicles in my old job lol). Job applications always try to make shit sound so much more complicated/intimidating than it actually is, so annoying. Thank you for being real about your processes

    • @Clariselol
      @Clariselol Před 10 měsíci +3

      yea in IT you usually are away from other people for reason that will become clear when u do the job :P Ive had support jobs where i had my own office now i basicly have half a floor of a building for me :P If you are tech savy and stress resistant its a cool job. I been doing it for 10 years and made good progression money wise.

  • @ItssMorphinTime
    @ItssMorphinTime Před 7 měsíci +1

    Thank you for making this vid, I’ve had no idea what to expect. Keep them coming and I’ll keep watching.

  • @Brothererick1
    @Brothererick1 Před 8 měsíci +2

    Nice! I appreciate your video this is going to be me in a few days. I just retired from the military and struggled to land my first IT role. The straightforward, noncinematic real work day of an IT professional was well executed.

    • @202WinkProductions
      @202WinkProductions  Před 8 měsíci

      Much love and appreciation. I’m glad you’re transitioning into tech & thank you for serving the country 💯🫡!

  • @afrotier
    @afrotier Před 2 lety +7

    Yeah Dell finally upgraded a little bit all over I see lol. Thank you so much for this video; this is the realest and informative video I've seen. I am deciding whether or not I am going the IT route because I was always one of the people to help with issues so I figure why not just join IT? I appreciate you. :)

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Thanks for watching & best of luck on your journey . I love this field! I also have more videos on this.

  • @lonelygoner2012
    @lonelygoner2012 Před 2 lety +78

    getting a company to take a chance and hire you, thats the hardest part, trust me, im still looking but you are right, most of the people ive talked to they say they shadow someone at the beginning and then lil by lil you get to do things on your own. gotta keep practicing my active directory

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +12

      Thanks for watching . Your right it’s about the company taking a chance. Took me two years basically to get a tech job

    • @aquariusbaby214
      @aquariusbaby214 Před 2 lety +1

      It took me 20 years to finally have someone take a chance on me and let me work in IT.

    • @DeiHarper9361
      @DeiHarper9361 Před 2 lety

      Where are you practicing active directory?

    • @wonrei
      @wonrei Před 2 lety +1

      hi i have zero experience in IT but i just applied for any IT related internships. I failed so many some have 3 round interviews so I was very stressed but one company liked me and gave me a chance. I was lucky and thankful now I just shadow a lot of people in the company. i hope i can learn and grow more

    • @lonelygoner2012
      @lonelygoner2012 Před 2 lety

      @@wonrei good to hear. are you still shadowing people? are those people willing to teach or are you taking notes?

  • @tymaketheworldabetterplace4247

    Awesome Job. Keep up the great work. Sky is the limit for you.

  • @martinmedrano
    @martinmedrano Před 3 lety +29

    I remember doing an internship with a fortune 500 company i was in the help desk team i really enjoyed it. Hopefully i can find a new job in help desk. Im in school for cybersecurity almost done.

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +2

      Wishing you success in your cyber security journey 📈📈📈

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @emoney752
      @emoney752 Před 9 měsíci

      Did you get a role in cyber after you were done with it?
      I'm 4months into getting a degree in CS

  • @randomposts6277
    @randomposts6277 Před rokem +3

    Very inspirational, Starting my IT journey now and looking for a Helpdesk position. This calms my nerves a bit, nice to hear information from someone in the field. Appreciate the upload.

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @202WinkProductions
      @202WinkProductions  Před rokem

      Thanks for watching !

  • @Thatgirlcherrybomb
    @Thatgirlcherrybomb Před 2 lety +1

    Thank you for posting, I’m starting my journey soon. So I’m excited, and whatever questions, I have I’ll definitely reach out.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Thanks for watching , please do and best of luck on your journey 💯

  • @davetate1155
    @davetate1155 Před 2 lety +25

    I start my helpdesk job tomorrow, 15 years as a chef, it is going to be VERY different to what I'm accustomed too, but I'm looking forward to it, honestly if it wasn't for covid, I probably never would of even got the opportunity.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      Wishing you the best of luck and more success

    • @prashantrupakheti7203
      @prashantrupakheti7203 Před 2 lety

      How it’s going David?

    • @Lefty1x
      @Lefty1x Před 2 lety +1

      I hope it’s going well. I’m trying to switch from Automotive after 8 years. Just trying to get a company to give me a chance. I’m working full time and trying to get in school for IT soon.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      @@Lefty1x It’s a great and easy field to get started in. Wishing you the best of luck and hope to hear about your journey

    • @Lefty1x
      @Lefty1x Před 2 lety

      @@202WinkProductions thank you so much! This video is truly one of my go to’s when looking for information! Keep being amazing and wishing you the best going forward!

  • @Jobskillshare
    @Jobskillshare Před 3 lety +3

    Someone in our discord asked what to expect on the first day, your video is pretty good. Great job I am sharing it :)

  • @user-pp4ws3ue4t
    @user-pp4ws3ue4t Před 10 měsíci +2

    Thank you miss! Im 35 from the UK, im just doing my COMPTIA SECURITY+, im looking to get into the IT field, your videos are great honestly! Keep doing your thing! I wish i every success possible

  • @Meganthamac
    @Meganthamac Před rokem +4

    Even a year later this is gold. I’ve done so many support/IT jobs but not exactly helpdesk. Thanks!

  • @rsmage1219
    @rsmage1219 Před 2 lety +3

    Thank you. You helped me calm my nerves before my first day.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Thanks for watching, glad this helped you. Best of luck

    • @GrubKiller1177
      @GrubKiller1177 Před 2 lety

      @@202WinkProductions ur awesome thank you I’m going for a interview soon and this made me less nervous

  • @sasukeXjoker
    @sasukeXjoker Před rokem +1

    Getting ready to start my IT career & I appreciate this video

  • @michaellee9956
    @michaellee9956 Před 10 měsíci +3

    Great video, keep up the great work and please create more content. I remember my first day asa HD operator and as a tech people would walk up to me and ask for help, I'd ask them if they have a ticket in, they'd say no. I'd ask them to send in a ticket and I'd help as soon as I can, just because I'm at my desk doesn't mean I'm not working on anything. I'm now a network engineer and the users are still doing the same thing, I refer them to the help desk.

    • @JJFlores197
      @JJFlores197 Před 10 měsíci

      I can relate. I work in school IT support. I had one school that was notorious for teachers not putting in tickets. That was mainly because the previous techs let it slide so teachers would just walk up to our tech area or send students with broken Chromebooks or ask for password resets. I had to have a serious conversation with my boss and the school principal because it was just getting absurd. It got to the point where teachers would drop off stacks of devices in front of the door and not even leave notes or anything. At one point, I had at least 200 devices that I had no idea where they came from and no one asked for them. It was absurd.

    • @202WinkProductions
      @202WinkProductions  Před 10 měsíci

      Thanks for sharing !

  • @loafycorleone
    @loafycorleone Před rokem +4

    Really appreciated this video! I'm trying to find a new field to get into because school isn't going how I intended for it to. This gave me inspiration.

    • @202WinkProductions
      @202WinkProductions  Před rokem

      💯🔥 It’s a great field and easy to get into. Best of luck !

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @brandonclark4785
    @brandonclark4785 Před rokem +1

    Looking to get into this soon great video really appreciate the what to expect side of it for sure!!👍

  • @maamegyamfua6444
    @maamegyamfua6444 Před 6 měsíci +1

    This just claimed my nerves. You awesome for doing this. You are the real MVP

  • @Thundr4x
    @Thundr4x Před 2 lety +14

    I graduated in IT last 2014. Until this year I haven't get any IT jobs. However, this coming December I'm gonna start working as Helpdesk Support Engineer. Thanks for the tips! I'm excited because I don't know what to expect and I'm really nervous.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +3

      It took me two years to find a job as well after graduating. Wishing you success on your journey !

    • @Thundr4x
      @Thundr4x Před 2 lety +2

      @@202WinkProductions Thanks for boosting my confidence. Hope you have more vidoes of how does IT Helpdesk Support work typically in daily life

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +2

      @@Thundr4x Here’s a short day in life czcams.com/video/vLl98-HiK9Q/video.html

  • @Amescamlove
    @Amescamlove Před 2 lety +8

    I'm about to start classes for IT Support at Merit America. Im so lost in what im going to do after I pass or whatever, but you just helped thank you so much for this video.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Glad this video helped you, best of luck. Thanks for watching 📈

    • @MrNobodycares100
      @MrNobodycares100 Před rokem

      Apply everywhere lmao make sure you study for certs they'll only shoot you up the lists

  • @franzferdinand7267
    @franzferdinand7267 Před 8 měsíci +1

    Thank you so much for this. Awesome video that's straight to the point.

  • @brentonebron5009
    @brentonebron5009 Před rokem +1

    Thank you, I’m about to start next week. This was very helpful!

  • @midnightville9062
    @midnightville9062 Před 2 lety +13

    It’s amazing to see someone like me working in the field. I’m thinking about asking someone in the IT department where I work if I could shadow for a week or two

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +3

      I think that’s a great idea! Thanks for watching

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @Erock1985x
      @Erock1985x Před rokem

      I know my first couple years as a help desk technician I asked if I could be a Jr sysadmin or Jr security engineer and they followed through with it and wanted me to get a couple certs and then I was able to work behind a couple people for some months until I was confident, not going to say i'm a vet because a lot of this stuff i'm still learning, but thats def a good idea you have if you haven't already made the move

  • @margaritacpena
    @margaritacpena Před 3 lety +3

    Thank you for sharing. Currently studying for my A plus ➕

  • @sunnymango2101
    @sunnymango2101 Před 2 lety +1

    Thanks for sharing the experience. Can’t wait for mine..

  • @sirjarko8762
    @sirjarko8762 Před 4 měsíci +1

    This video helps, I recently got hired onto a team with a bunch of new people in preperation for a big client for the company coming in. We sadly don't have the luxury of time and it doesn't help that just to get somewhat prepared we've only had a week including two public holidays which has resulted in some steps sadly been skipped. Our management who are wonderful have been working overtime with us to just try and prepare us. I've tried soaking in as much info as I can and this video helps to. My job is a mix of help desk and some more complex stuff.
    For those that prefer the digital approach One Note is your friend. Its seriously under represented and I strongly suggest it to anybody. When I go in tmro for Monday I'm going to be reading all of the notes I can that I have written down.

  • @rainysenpai
    @rainysenpai Před 3 lety +30

    This is good tips! I'm expecting to work in a help desk environment soon (i hope), I'm waaaaay nervous because I don't have any helpdesk experience or IT. But I grad from IT, just haven't hard to find a job where I live.

  • @blackahmego3234
    @blackahmego3234 Před 2 lety +85

    found somebody black in tech thank god 💪🏾

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +13

      The exact reason I started making videos on it

    • @blackahmego3234
      @blackahmego3234 Před 2 lety +1

      @@202WinkProductions when starting does your resume has to have some sort of help desk experience?

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      @@blackahmego3234 not necessarily but some type of pc repair or schooling experience

    • @derriccoleman9375
      @derriccoleman9375 Před 2 lety

      Facts, glad I came across your video. I’m in the process of trying to find a help desk/ remote, but i don’t have any customer experience

    • @KingCease
      @KingCease Před rokem

      😂

  • @rinatee.2566
    @rinatee.2566 Před 2 lety +1

    Love the video, got to remember to take some notes for my first day

  • @derezzed5588
    @derezzed5588 Před 8 měsíci +2

    Thank you so much for making this video! Recently I've been landing a lot of interviews for desktop support positions and I'm so nervous about the unknown. You really helped qwell my anxieties over not knowing what to expect. Like sure the job description tells me very generally what I'll be doing but... you know.

  • @tylorwalsh
    @tylorwalsh Před 3 lety +6

    This video was very helpful. Going for my college degree in Information Technology. Last step is field placement. Monday morning will be the start of my work term which is eight weeks long. Help desk is a great start for anybody in this field. Thank you so much.

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +1

      The kd for watching ! Wishing you the best on your I.T journey !

    • @tylorwalsh
      @tylorwalsh Před 3 lety

      @@202WinkProductions Thank you very much.

    • @anitadrink5255
      @anitadrink5255 Před rokem

      Do you have any advice for someone who has just received a Business Admin. Degree with an Information Technology Major?

  • @DaveTheGM
    @DaveTheGM Před 2 lety +30

    I'm actually lacking the job experience for an IT help desk job where I'm located, but I'm a strong candidate for a fiber optic internet office support role that I applied for. Maybe I'll finally escape retail after all. In my opinion, any technical support job is a step towards putting my college degree to use.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +6

      Best of luck

    • @DaveTheGM
      @DaveTheGM Před 2 lety +12

      @@202WinkProductions thanks, it's really looking hopeful. They brought me in to observe the office yesterday, and had me fill out forms for the background check while I was there.

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

    • @fraskie66
      @fraskie66 Před 8 měsíci

      Follow up on the job?@@DaveTheGM

  • @saidsaid-qp9zi
    @saidsaid-qp9zi Před rokem +1

    I loved the content as I’m looking into getting into IT. Keep shinning

  • @ronhendricks
    @ronhendricks Před rokem +1

    Wonderful! you are a breath of fresh air!

  • @grtf47
    @grtf47 Před 8 měsíci +3

    I liked this video, im trying ti become a helpdesk tech soon

  • @Lama-it6rk
    @Lama-it6rk Před 2 lety +3

    I will start working in stage as an IT help desk technician this monday afternoon.
    I come from a 3 months course, but they didn't tought me nothing about the real work on the field, just the theory and some little excercise.
    I'm thrilled but also scarried.
    It's not my first time dealing with customers, but on the phone it's different than in real life like i did.
    Than i'm little bit anxious about what the company is expecting from me since day 1.
    I mean, i've studied, but the theory and patrice are very different.

  • @mmmmigs
    @mmmmigs Před 7 měsíci +2

    reminds me of my days in helpdesk. great video!

  • @maurice2014
    @maurice2014 Před 8 měsíci +2

    This isnt just good info for IT, this is good info for life.

  • @StaticSift
    @StaticSift Před 9 měsíci +3

    help desk, get ready for a bunch of annoying forgot password requests, or is this email safe questions lol. been working IT for about 28 years now. Currently a Network Engineer at a large natural gas provider. I started at Geek rescue, and then went on to casinos and oil and gas. All helpdesk reps should know Active Directory.

    • @202WinkProductions
      @202WinkProductions  Před 9 měsíci +1

      💯💯💯💯

    • @StaticSift
      @StaticSift Před 9 měsíci

      @@202WinkProductions ive been in IT for about 22 years now, from Desktop support/Bench tech, to IT Director. Im currently a sysadmin at a large natural gas provider in the midwest. Most of my days is cutting jokes with the helpdesk/desktop staff.

  • @jorellwinslow
    @jorellwinslow Před 3 lety +5

    Helpdedk and desktop support is quite different ..desktop support fix and repair daily helpdesk answeres phones along with working with computers issues from setups to some hardware issues

  • @crumplypepper3046
    @crumplypepper3046 Před 7 měsíci +1

    thanks for putting up videos like this, especially as a student planning to enter the cyber industry this helps so much. thank you again

  • @alexromero6249
    @alexromero6249 Před 2 lety +2

    Great advice on note taking. Document everything!

  • @MrNobodycares100
    @MrNobodycares100 Před rokem +4

    I start my help desk job tomorrow I'm nervous but, excited😅

    • @202WinkProductions
      @202WinkProductions  Před rokem

      You got it! It’ll be smooth let me know how it goes

    • @JJFlores197
      @JJFlores197 Před rokem

      Good luck. It can be a bit scary at first, but you'll eventually get the hang of it. No one expects you (or should expect) to know everything off the top of your head so don't feel bad if you don't know something. Sometimes there are multiple ways of doing the same task. In some places, you have the flexibility to work on something as you like, and with others, you have to follow specific guidelines. Take notes. You will probably be trained on a wide variety of technologies used in your organization: things like ticketing system, how to reset passwords, applications used in the workplace, etc. If you have down time, familiarize yourself with the different programs and webpages that are used. The more you know how to use them, the better you'll become at being able to troubleshoot and help users. Don't be afraid to Google stuff. It's an invaluable tool. Ask for help when you need it. Try to solve problems on your own, but if you get stuck, ask for help.

  • @trayhall4788
    @trayhall4788 Před 3 lety +6

    I just started my job as a IT help desk it was a entry level position. It’s kind of overwhelming because it’s a lot of programs , passwords and information to remember. But yea

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +1

      Yea that’s what I’m focusing on now. I would be given tickets to give software that I had no idea what it even was. 😒Have some to install tomorrow actually

    • @trayhall4788
      @trayhall4788 Před 3 lety

      @@202WinkProductions We have a ticket system also. It’s just a process of learning how to do it your way and still getting things to work & I’m only 21 the youngest in the department I feel discouraged sometimes because my coworkers been here 8+ years doing this so it’s like 2nd nature to them.

  • @krr8645
    @krr8645 Před rokem +1

    Thank you for this. I'm trying to get into helpdesk now and it's nice to get "What to expect" videos.

  • @iSteven180
    @iSteven180 Před 2 lety +1

    This has been the most informative video I have seen so far! By the way i was cracking up when you said "when people beat their keyboards" lmao A like has been earned

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Thanks for watching , got tired of seeing videos that didn’t tell me what I was looking for & I’m glad you got a laugh out of it🤣

  • @frankiedee3122
    @frankiedee3122 Před rokem +4

    Nice setup! I am in the B.S./A.S. degree program - Business Administration - Computer Information Systems! Currently, I am looking at Help Desk opportunities while I'm still in school.. I have prior experience in I.T Help Desk! Thanks for the video!

    • @202WinkProductions
      @202WinkProductions  Před rokem +1

      Best of luck! You'll get it for sure! Thanks for watching!

    • @lopezfam7317
      @lopezfam7317 Před rokem

      God bless you and God bless anyone reading this! Hope you have an awesome day! Seek him while you can! Jesus is the way and the only way and he is returning soon! Whenever you think you aren't loved... Remember the ultimate sacrifice was for love! ENDING YOUR LIFE IS NEVER THE ANSWER!
      For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.
      John 3:16 KJV
      The wages of sin is death (hell) but Jesus paid our debt on the cross, for our salvation! We must turn to God and away from our sinful ways, Confess Jesus is Lord and believe with our hearts that he was risen from the dead by God, and we must be baptized in the name of the Father, the Son and The Holy Spirit and live by His word and Commandments! Trust that God will help with the rest!
      Seek God today before it's too late! Today could be your last day on earth!
      To God be the Glory!
      ❤️❤️❤️❤️❤️

    • @lopezfam7317
      @lopezfam7317 Před rokem

      Dios te bendiga y Dios bendiga a Todos los que estan leyendo esto! Deseo que tengan un hermoso dia! Buscad a Dios mientras pueda ser hallado! Jesus es el camino y el unico camino y regresa pronto! Recuerda cuando te sientas que no eres amado... el mayor sacrificio se hizo por amor! EL SUICIDIO NUNCA ES LA RESPUESTA!
      Porque de tal manera amó Dios al mundo, que ha dado a su Hijo unigénito, para que todo aquel que en él cree, no se pierda, mas tenga vida eterna.
      S. Juan 3:16 RVR1960
      La paga del pecado es muerte (infierno) pero Cristo pagó nuestra deuda en la cruz para nuestra salvacion! Debemos volvernos a Dios y apartarnos de nuestros caminos pecaminosos, confesar que Jesús es el Señor y creer con nuestro corazón que fue resucitado de entre los muertos por Dios, y debemos de ser bautizados en el nombre del Padre, del Hijo y del Espíritu Santo y vivir por Su palabra y mandamientos! Confia que Dios ayudara con el resto!
      Busca a Dios, antes de que sea muy tarde! Hoy podria ser tu ultimo dia en la tierra!
      Que tengas un hermoso dia!
      A Dios sea toda la Gloria!
      ❤️❤️❤️❤️❤️

  • @GunsNBooty
    @GunsNBooty Před 3 lety +4

    This shit just lowered my anxiety lol but could you make video of hiring process like how many applications you put in and interview questions and stuff like that

    • @202WinkProductions
      @202WinkProductions  Před 3 lety

      Glad it did, I’ll definitely work on it.Thanks for watching 📈

  • @Corytrevorson
    @Corytrevorson Před rokem +1

    Thanks for all the info! I start my first it job for a school district tomorrow.

  • @313Mark
    @313Mark Před 2 lety +4

    👍🏾👍🏾 very informative

  • @coltlour98
    @coltlour98 Před 3 lety +7

    Ayyy appreciate you! This video made me a lot less nervous about starting in IT. Are there ever times where tickets come in that you can't figure out?

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +5

      Glad it did , yeah if I can’t figure it out I ask one of the networking guys...it’s usually a network problem. For example if I see a ticket asking for some type of permissions ...networking

    • @coltlour98
      @coltlour98 Před 3 lety +3

      @@202WinkProductions Oh okay gotcha! And you ain’t lying you’re one of the only CZcamsrs making help desk videos.

    • @202WinkProductions
      @202WinkProductions  Před 3 lety +7

      @@coltlour98 and the ones out are way too long and boring. I’m going to change that up!

    • @coltlour98
      @coltlour98 Před 3 lety +1

      @@202WinkProductions That’s facts! Can’t wait for more vids!

  • @lisaredmond7092
    @lisaredmond7092 Před 29 dny +1

    Great to the point video!!! Thank you so much!! I'm looking for a new gig and new to the Help Desk.

  • @Karim.Toronto
    @Karim.Toronto Před rokem +1

    I'm in the IT field for 10 years now, i like your energy, keep it up 👏

  • @imone2149
    @imone2149 Před 3 lety +7

    taking the CTNS ( Computer Technician Network Specialist ) course going on 2 months now but im deciding to take this route once i complete in January , i feel confident to reassemble & dissemble a pc but knowledge wise i dont feel to confident just yet i know within time ill gain the the proper knowledge in order to grow in this field because obtaining my A+ is definitely my goal they make BANK !! BUT any suggestions or advice on your behalf would definitely bring me some type of comfortability