UX Fails on Hulu's Plan Page

Let's breakdown Hulu's Shapeshifter Dark Pattern Broken Object Mashup Triple Bad. Learn the basics of Shapeshifters and Broken objects and don't make the same mistake!
Interested in learning more about Object-Oriented UX?
Join the monthly-ish OOUX Meetup:
www.meetup.com/objectorientedux/
Sign up for the weekly newsletter:
www.OOUX.com/newsletter
Listen to the OOUX Podcast:
Ooux.com/podcast
Catch-up on the latest resources (and a “getting started” playlist!)
www.ooux.com/hi/getting-start...

[@TaraGillPhoto]

A practical refresher! Thanks, Sophia!

[@vota48]

Is great to see you on You Tube! Be persistent please! This content is amazing!

[@SophiaVUX]

Thank you so much! SO encouraging. :)

[@KathBorup]

Yes! Agree! The modal makes it hard to reference the non repeated details. I wonder if putting the details behind an accordion (in a list) would be better 🤔
It would also make it easier to compare plans

[@welling1]

Canceling HULU is a nightmare. Two years ago I cancelled and after 30 min of struggling to do it on an iPad, realized I had to do it from a computer, and it was very hidden. This current experience if even being able to find your plan is actually an improvement!

[@SophiaVUX]

You can't cancel from your plan! Nope.