How to Remove & Install the 1222 Cartridge
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- čas přidán 27. 07. 2024
- In this video, we’ll demonstrate how to remove and install the Moen 1222 Cartridge. It fits our Posi-Temp Tub & Shower faucets. Your situation may vary slightly, depending on the faucet model.
www.moen.com/products/Moen/Mo... - Jak na to + styl
Old cartridges do not slide out easily. They are very difficult to pull which is why Moen sells the special tool to make it easier. I think this was an excellent video showing how to replace the part. It was very very helpful for me.
Hello Greg. We appreciate your feedback and support of the Moen brand. Please reach back out if we can be of further assistance.
True! Mine was stuck so hard that it shattered when I pulled it out.
There are times when the cartridges have been installed so long that they no longer slide out with ease when replaced, Moen would recommend that you use cartridge puller 104421.
Should you need assistance on a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@@moenfaucets will the cartridge puller tool help for situations where the stem has broken completely away from the cartridge?
Hello @jennifermorinedwards462. The 104421 cartridge puller will not work if the stem of the cartridge is broken. We would be happy to assist you with troubleshooting the stuck cartridge. Please contact our Consumer Services Center for technical assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).
Wow one of those videos from mfgs that are short, to the point, clear and helpful
Good thing I bought the cartridge removal tool. The old cartridge was in there really tight. Also I had a hard time putting back the clip. I had to bend the ends of the clip in a little so it would slide in. Also after pulling out the old cartridge , look inside with a flashlight to see if any pieces of the old cartridge is still inside the hole.
Hello Richardmendonca3756. Depending on how long the cartridge has been installed and the quality of the water, the cartridge puller may be needed to assist with the removal of the Posi-Temp cartridge. Moen does recommend once the original cartridge is removed to clean/flush the valve. If you encounter any resistance with installing the retainer clip, make sure the cartridge is flush with the valve body. If the retainer clip cannot be installed for any reason or it appears to be damaged or broken, the water cannot be turned back on to the faucet until the retainer clip is replaced.
Þþþþ@@moenfaucets
Hey i found a solution for the valve getting seemingly stuck on fused with calcium deposits and corrosion. Simple vinegar. Use a dropper and some paper towels soaked in vinegar around all parts where you can see corrosion and calcium locking things together. Also use a dropper to get it to seep in to the retaining clip holes. I then used Ballistol (WD40 would also work) using the straying straw to get it to where it could help. When I coupled this with the removal tool, it worked beautifully. Btw this was on a 20 year cartridge that was stuck and seemed hopeless.
Hello Hakan. We're pleased to hear you were able to remove the stuck cartridge. We do recommend using a 50/50 mix of vinegar and water to remove calcification, however, we do not recommend using WD40 on our products. Our product specialists are available for pre-purchase, installation and warranty assistance. They can be reached at 1-800-289-6636 and are currently available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
@@moenfaucets I do not think using WD40 to remove siezed up metal parts that are being disposed poses any issue on installing a new one.
Hello Hakan. If WD-40 is used, we suggest ensuring any residual lubricant has been removed before installing the new cartridge.
Thank you! Vinegar and WD-40 helped get it out. Then used a paper towel to wipe in the inside dry.
You're welcome. We are pleased to hear you were able to remove the part. Moen Product Specialists are available for pre-purchase, technical, and warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST)
Thanks. This worked for me. I had to use all my force to get the cartridge removed.
Super easy instructions,thanks
Did mine today, sprayed some penetrating oil in last night. Came out in 1 piece under 5 minutes of working it back and forth and pulling. Make sure its clean inside the valve body or it’ll leak like it’s not shutting off al the way.
Thank you. Very well explained.❤
Pulling used parts straight out is very difficult - and puts a lot of strain on the plumbing. I was starting to fear for my solder joints. The replacement 1222 comes with a plastic nut that slips over the brass center. This enabled me to turn the cartridge back and forth a little bit at a time to loosen the cartridge and work it out enough to be able to then pull it out. The nut is also useful to hold onto with pliers when pushing the replacement in. This video really needs to show that being used. It is an official Moen part and the official Moen video has no reason to not show it.
Hello PantherBlitz. Moen takes consumer comments very seriously and we are delighted to have the opportunity to hear your opinion. The following link provides instructions for the removal and installation of the 1222 Posi-Temp cartridge.
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
I totally agree, I had to wing it to figure it out. They should have shown us how to use the extracting tool in a real world scenario where the cartridge had been there in grime for some time.
Good morning. Thank you for your suggestion and feedback. We will forward this information along. Please reach out to our Contact Center directly if you need further assistance.
This is the key here. Also, for some reason my old cartridge wouldn’t rotate clockwise like mentioned in the moen printed instructions, but it would rotate 45 degrees counterclockwise using the plastic nut and a wrench. I was able to (painstakingly) remove it then
Hello tonybaloney08. We are sorry to hear about the difficulty you were experiencing with removing the Moen Posi-Temp cartridge. The tool is used to break the seal of the cartridge and can be rotated either clockwise or counterclockwise.
This is a great video. I'm going on Amazon to order the cartridge and the #104421 removal tool. Not taking chances on ruining the valve body and having to pull out the whole shower stall to get replacement access. After these things are in a few years, that cartridge is welded in place with hard water deposits and no more lubricant is around it.
If you need warranty assistance or have any questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
I also faced the problem where my old cartridge didn't come out. I was worried about damaging everything and so just left it. Having said that, I only later realized that the new cartridge came with a small plastic nut that fit around the old cartridge. It said to use that nut to rotate the old cartridge by a quarter or half turn (I don't recall which) to break it loose. I wish I had read those instructions first, maybe I could have gotten it to work. Or just but the cartridge puller from Moen.
Im renting a home and replaced my old keaky faucet with this. The notch on the cartride need to be down on mine or else off meant on. Don't know if I had a defective cartridge or if the builders of the home screwed something up, but it works like it's supposed to now.
Hello @tohrazul. You are correct! As shown in the video, the notched side of the cartridge stem is facing the ceiling. This allows you to easily install the handle with the set screw opening facing the ceiling. After installing the handle and before turning the water back on to the shower the handle and the notched side of the stem are rotated to be facing down towards the drain.
For additional information about the installation of the Moen 1222/1222B Posi-Temp cartridge:
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Before getting to the valve, you have to first remove the alan screw for the handle. What is the size of the alan wrench?
If you have a lever-style handle that uses a screw at the bottom of the lever, you will need to use a 7/64" Hex wrench.
Do i follow these same steps with a Moen 1222B cartridge ?
The "B" in 1222B just means "Bulk" quantities sold to plumbing companies. It's the same product.
Thank you!
Good reference video. I need to replace this cartridge due to leaks every six years or so, probably because of hard water.
Hello @user-yh8vn9ms4b. We would be happy to assist you with your Positemp cartridge. Please contact our Consumer Services Center for warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).
I installed the valve ok the only thing is the Lever handle is loose plus the level handle adapter , I tried to pull in and out the sleeve to adjust it but its still loose, what can i do?
Hello alexlopez8498. We are sorry to hear of the difficulty you are experiencing with the installation of your handle/handle adapter. Additional troubleshooting will be needed to assist you with the completion of this installation. Please complete the form at:
www.moen.com/customer-support/contact-us
If you'd prefer, you can call us at 1-800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Comes out and goes in with ease. However new cartridge wont shut off the shower faucet completely. Any tips?
Good morning. You may need to clean and flush the inside of the valve body to allow the cartridge to make a better seal. Here is more information for your review:
solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
How difficult should it be to install the new cartridge? The old one without the side gaskets fits back easy but the new cartridge with the side gaskets in place is proving to be a challenge. Everything is clean and applied silicone lubricant and can only get it in halfway. More force makes it sound the the plastic stem is about to break
Hello @DavidSanders-rh2gs, thank you for contacting Moen regarding the replacement of the Moen PosiTemp cartridge. The cartridge should fit tightly into the valve to avoid leaking. Please use the white twisting tool to secure the cartridge into the valve. Place the twisting tool on the cartridge and push back.
If you need further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Looks easy , I had to pull as hard as I could to get the old one out. And push as hard as I could to get the new one in. It works though .
Good morning. We are glad to hear you were able to replace the cartridge, although it was a challenge. Moen does manufacture a cartridge puller part # 104421 that may make the job a little easier. This is available through your local or online distributor.
I couldn't pull it out or was afraid of breaking or bending the cartridge, so I purchased the cartridge removal tool. It made it so much easier.
Thank you for providing your feedback on how easy removing the Moen PosiTemp cartridge 1222/1222B is with purchasing the Moen puller 104421.
Should you need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our business hours are Monday - Friday 8 am -7 pm EST.
What type of "grease" are you supposed to put on the replacement cartridge before installing it?
Hello Mark. The 1222 cartridge will include the silicone grease needed for the rubber grommets.
@@moenfaucetsI bought an OEM moen 1222 replacement from Ferguson and it very definitely does not come with the silicone grease - you might want to check that
Hello Kylepatrick2365. We are sorry to hear that the 1222 cartridge that you purchased was missing the small lubricant packet included with the part. The small packet is 2" x 3/4". Please feel free to contact Moen directly at 1-800-289-6636 for a replacement. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Good thing I watched another video on this because taking the old one out and inserting a new one is very difficult. I had to break the old one apart to get it out. I think those black rubber pieces on the sides get messed up
Hello Riverplacedad1, I am sorry to hear that you had difficulties removing the cartridge. In the future, if you are having issues removing the cartridge, Moen recommends you use the cartridge puller 104421. Should you need assistance in the future, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
@@moenfaucets believe me if I had tried using the puller, I would have damaged some pipes. I’m 6’4” and weight 250 so strength or leverage weren’t the issue. It was those rubber inserts on the side of the cartridge (at least from an engineers perspective)
The rubber grommets are used to seal the water and over time the grommets may become damaged and make the cartridge harder to remove.
Thank you for sharing your experience and we continue to find ways to improve our customer's experience. If you would like to contact Moen directly for further assistance, please contact us at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
Good video. How can I tell which model I have?
Hello Hamid Abdanan. For additional information regarding the following topics, please visit Solutions.Moen.Com.
• Troubleshooting
• Self-help installation videos
• Shopping and product compatibility
• FAQ's and more
Is there a way to turn the water off if this fails, without shutting off main water supply
Hello Ebklifestyle. If the Moen Posi-temp valve that you have installed has ¼ turn shut-offs or if you installed shut-offs on the supply line, you can turn the water off right at the valve. Depending on your installation, you may need to turn the water off to complete house.
why does the old cartridge have 2 o-rings front and rear of cartridge and the new one only has 1 o-ring in the front? It looks like there is a groove for an o-ring in the rear......i thought about removing an oring from the old and putting it on the rear of the new just for extra sealing? idk
Hello @poppyhimbo. The 1222 cartridge was redesigned, the lower o-ring was eliminated and grommets were changed slightly. An o-ring should not be added to the bottom of the new style. Our Product Specialists are available for technical/warranty assistance. We can be reached at 1-800-289-6636 Monday through Friday from 8:00 am - 7:00 pm (EST).
Ive changed the part exactly like what was shown and told.
After everything was done, water starts dripping and loud rumble when turning to hot water.
Is it a faulty piece??
Hello 18klan12. The loud rumble when turning to hot water is caused by mineral build-up and/or debris in the valve body. Moen recommends the valve body be cleaned and flushed out, refer to the following link:
solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Hello ... i replace with same new one but my shower keep leaking? any suggestion please
Hello @AARNI1000. If the valve body was not cleaned/flushed, sediment may have damaged the new cartridge. We would be happy to troubleshoot the issue. Please contact our Consumer Services Center for technical/warranty assistance; we can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST).
Was able to follow all of the directions, however, now the range of temperature is very extreme and my pipes are shaking. Please help.
Hello @Kenbeere. We are sorry to hear of the difficulty you are experiencing after installing a replacement Moen 1222/1222B Posi-Temp cartridge. Additional troubleshooting will be required to assist you with resolving these issues. Please contact one of our Product Specialists at 1-800-289-6636; they are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
You can also request assistance via email by completing the form at the following:
www.moen.com/customer-support/contact-us
what if my old cartridge just keeps spinning and i can't get it to the "up" position? can i still just pull it out like in the video?
Good morning. It is not crucial that the notch on the cartridge is at 12 o'clock to remove the cartridge. You will need to make sure the notch is at 12 o'clock when reinstalling.
thank u!@@moenfaucets
You’re welcome. It was our pleasure assisting you and thank you for supporting the Moen brand!
Hello, is there a way to remove the allen screw in the handle it it is stripped and the key doesn't fit?
Hello @onemarket. A T15 Torx screwdriver may be used to remove a stripped screw. If you need further assistance, please contact us directly.
We can be reached at 1-800-289-6636 with any questions; we are currently available Monday through Friday from 8:00 am - 7:00 pm (EST).
My Allen head screw snapped off. I drilled it out and still wouldn't come off. I had to hacksaw the handle part off and access the screw holding the handle on
Hello davidfong540. We are sorry to hear about your experience with removing the hex screw in your handle. If further assistance is needed with warranty replacement part(s) and/or technical assistance, please contact Moen directly at 1-800-BUY-MOEN (1-800-289-6636) or reply to this email. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
I had to use CLR calcium remover to get my cartride out, took about an hour of inching it out. The CLR dissolves the calcium then we had it out in about five minutes. Put the CLR on it first.
My tub faucet isn’t that old and is leaking. Is the cartridge covered by warranty?
It’s the 1222 cartridge from the Caldwell 82496EP
Hello Shane Nixon. We would be happy to help! Please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
what if the H / C are not there how do i determine up and down
Hello. The 6 o'clock position is always down and the off position. Then you turn counterclockwise through cold water back to hot water. The 9 o'clock position will be full hot water.
I have an old moen shower head…I can’t get the cartridge out…what should I do?
Hello JCS5, I am sorry to hear that you are having issues getting your cartridge out of the valve body. Moen would recommend purchasing the cartridge puller tool 104421. Should you need further assistance, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday.
you most definitely need to buy the puller tool.
Shouldn't I check for a water leak before replacing all the trim ?
Hello myronalexander4417. The video is for the replacement of the 1222 cartridge and not the installation of the valve. The removal and installation of the replacement cartridge should not affect the plumbing or valve behind the finished wall; therefore, the trim can be installed; however, you can turn the water supply on to the valve once the cartridge clip is installed.
One part I had problems with was the retaining spring, which actually just requires pinching on both sides. If you have problems with it, ask someone else to try, it is easy to get frustrated. Also noting that it probably is best to buy the premium cartridge at 2X the cost, as the 3rd party ones fail early, the last one failed instantly for me. Great video here. Note you may need the extractor tool if you have hard water and if your plumbing often calcifies. The extractor tool can help budge it to get it the rest of the way with the plumber's wrench.
Hello and thank you for your comments and helpful tips that you shared! We appreciate you taking the time to share your experience and the things that you learned with the changing of a Moen Posi-Temp tub/shower cartridge.
Future fixers, this video is correct if you are replacing a cartridge with a traditional water supply setup (Hot Left, Cold Right). In my case, I have a tub and separate shower that are back to back. The tub is traditional, but the supply lines for my shower are reversed. The H/C for my shower faces down.
Hello and thank you for taking the time to add your personal experience/observation. You are correct! One of the features of the Moen Posi-Temp tub/shower rough-in valve is the ability to be installed "back to back". This would of course cause one valve to have the hot/cold supply lines to enter the valve body "reversed" and would require the cartridge be installed upside-down-when compared to a "traditional" installation.
I had to use sandpaper on the rear of the new cartridge to allow it to move forward enough to seat the retaining clip. Very frustrating process.
Hello JamesLewis-xe8qc. We do appreciate the extra effort to replace the Moen Posi-Temp cartridge. According to your description of the issue you experienced with installing the cartridge, it does appear that you have an older generation installed from the mid 80’s to the mid 90’s of the Posi-Temp valve. As a reminder, you can always contact Moen directly for technical, warranty and pre-purchase assistance.
Mine makes a noise/vibration when opened half way after replacing .
Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
Thankfully I had access to a machine shop on site so I was able to make a custom extractor tool. If you don't, buy the extractor tool when you buy the replacement cartridge. You'll wreck your pipes otherwise
1:52 critical moment!!! I installed this backwards and was able to fix asap.
1:55 I wouldn't install the cartridge like that. I would manuallt press the plastic flanges so it fits inside nicely and until in place. It won't be a smooth fit. Check other youtube videos.
Hello Pumasoledad2001. Thank you for taking the time to view and comment on our video. It is important to ensure the cartridge stem is in the correct position so that you do not end up being soaked when the water is turned back on.
The following link will provide you with additional information about this process:
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
the cartridge came out easy but the new one wont go inside all the way. its just barely sticking out
Hello nivanfield2386. We are sorry to hear you are having difficulty installing the Moen 1222 Posi-Temp cartridge. We would recommend cleaning and flushing the valve body The following link provides additional installation instructions: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Had a question that hopefully someone can answer. Having sometimes fluctuating temperature and the whole unit is new. I thought I saw another forum post where someone said if the hot pipe inside the wall is on the right you need to flip the cartridge 180 and then install. Anyone familiar with that?
Good morning. If the hot and cold are reversed in the wall, you should turn the stem of the cartridge 180 degrees. The handle lever should be facing down at 6 o'clock when off and should turn counterclockwise back to 9 o c'lock for full hot water.
Thank you for the info. I appreciate it. @@moenfaucets
Hello. You're welcome. I hope you have a wonderful day.
Anyone had an issue that I’ve installed the turn nozzle just keeps spinning and doesn’t turn off?? Are we installing wrong???
Good morning. The brass stem of the cartridge will continue to spin 360 degrees without the handle and/or handle adapter in place. The off position is when the stem that has the notch on the end of it is facing down at 6 o'clock. This will be the off position.
Tip: when reseating the retaining clip, hold on to it as if your life depends on it! My cartridge was a little more into the wall and the clip slipped from my fingers causing it to fall behind the wall. The hurt was unreal. I had to make an extra trip to the store and spend another $6 for that sucker.
Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall.
With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall.
If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts.
If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Is the 1222 a universal cartridge ?
Hello @nathanfelix5638. The 1222 cartridge is only compatible with Moen Positemp valves. Moen Product Specialists are available for pre-purchase, technical, and warranty assistance; they can be reached at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (EST)
It didn't work for me; the cartridge inside the faucet was busted, so I had to call a plumber to replace the entire faucet. The video should demonstrate the process on a faucet that is 20 years old.
Good morning. I am sorry to hear of the issue you had with removing the cartridge. Our Product Specialists are here to provide technical assistance if ever needed. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
Exactly .. they didn’t show the part ware the damm thing doesn’t come out and your just there pissed off trying to figure it out
Hello andresnunesflores. The instructions shown for replacing the Moen 1222 cartridge is for a standard installation. You can contact Moen directly and we would be happy to assist you with additional instructions for replacing a stuck/broken 1222 cartridge.
You should have a small degree of know how when replacing these cartridges. And I’m almost sure these weren’t around 20 years ago. 15 certainly
Hello tordeanrivera7983. You can contact Moen directly if further assistance is needed with replacing the Moen 1222 cartridge in the Moen Posi-Temp valve. The Moen Posi-Temp valve was introduced in 1986 and still currently manufactured today.
This video just saved me $200 👍🏾
Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@@moenfaucets Thank You 😊
step 1 close the drain before beginning. if it is a tub.
Excellent. This video (and others) shows them easily pulling the cartridge out with pliers. Not me! I needed to use the white plastic device included with the cartridge, as demonstrated in the instructions. But, I did not need the special pulling tool. Otherwise, done!
Hello @superbear617 Thank you for the feedback you posted. If you need assistance with a Moen product, please contact Moen directly at 800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
What would cause the tub to still drip? I’ve changed out the cartridge twice thinking the first one was maybe defective . But it still continues to drip. I don’t want to force the handle to the off position too hard as it might break something inside that is plastic. This all started because the Caulking on the diverter was coming off so I decided to take it off and clean the old caulk off and recaulk! @moenfaucets even sent me a new diverter House is almost 11yrs old. The only thing I might try is to use an actual oem cartridge but the cart before was a danco and worked. Was replaced about a year ago. So I don’t think it’s has to do with brand.
Hello @DJMEDIC671. When changing a Moen tub/shower cartridge, we recommend cleaning & flushing the rough-in valve prior to installing the new cartridge. The following link will assist you with that process:
solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
Additionally, we always suggest using Genuine Moen parts in our products. While the Danco product you purchased was manufactured by that company to work with Moen products, we always recommend using OEM parts!
For additional assistance with this issue, please contact us directly at 1-800-289-6636; our product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If you'd prefer, you can use the following link to send us an email:
www.moen.com/customer-support/contact-us
I can’t get the new cartridge in! Help!
Hello @lisafigueroa7433 and thank you for commenting on the current post. There is a white twisting tool included in the package with the replacement cartridge. While placing the cartridge inside the valve, please use the twisting tool to push the new cartridge into the valve body. If you still need assistance with inserting the replacement cartridge, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
How the heck do you remove the black adapter?! It's not coming off, anyone else have that issue?
Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.
What size hex wrench is used?
Hello Feddy. You will need a 7/64" allen/hex wrench to loosen/tighten the handle set screw.
@@moenfaucets Well I was surprised to find out the capscrew on my installation used a T-15 torx driver NOT a hex allen wrench.
Can’t even do the first step. Using Allan wrench but it just turns. Looking inside indict even see what it’s grabbing. So maybe not a bolt in the handle? But the handle doesn’t pull off.
@mickeyleist2891 I am sorry to hear that you are unable to remove the set screw in the handle. For further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
@@moenfaucets thank you. Ended up being that the screw was covered/hidden by years (a couple of decades) of soap scum I guess.
The steps shown are correct. Removing the cartridge of a used unit however will not go as easy as shown. Find another video that shows using the cartridge puller, as you will need to use one.
Hello @JimPorter-Ir2ms thank you for posting your comments on this CZcams channel. If for any reason the twisting tool provided in the cartridge does not allow you to remove the cartridge from the valve, Moen would recommend purchasing a cartridge puller 104421. Should you need assistance with a Moen product, please contact Moen directly at 800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Thank you for the reply. I wish i had known this yesterday. It would have saved a lot of time , effort and money.
How do I know if mine is a 1222???
Good afternoon. If the Moen single handle shower or tub/shower unit only rotates to go from cold to hot water, this is a 1222.
If you need to troubleshoot further, please reach out to our Contact Center at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@@moenfaucets thanks so much for the quick reply.
If you are changing the cartridge for tub/shower where the water flows down, the cartridge should be upside down to what it’s shown in this video.
Hello jigneshngadhia. The 1222 cartridge should only be installed upside down if your hot and cold water lines are reversed; hot on the right cold on the left. Refer to the following link for additional installation instructions
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
One commenter mentioned grasping onto the old unit and twisting side to side while removing. I was able to do this with a pair of lineman’s pliers and it greatly reduced the stress on the plumbing. Thanks @PantherBlitz !
Hello @danaboehler2719. The Moen 1222/1222B Posi-Temp Replacement cartridge comes with a twist tool that is used to help break the seal. After removing the cartridge retainer clip, you place the twist tool onto the stem of the installed cartridge, grasp the twist tool with your pliers and twist.
The following link will allow you to view additional cartridge removal/replacement instructions and also has a video link for this task:
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Had no idea what I was looking at when the old cartridge gave out last night and I had to cut water to the house until a plumber came out. This looks too easy now to do now!
Hello, if you need warranty assistance or assistance with your Moen product, please contact Moen directly at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
I destroyed the cartridge trying to take it out. It wouldn't come straight out pulling on it with plyers like they show in the video. I guess there's a lot of calcium buildup in the valve after 30 years. I couldn't get it out until I rotated it pass 180 degrees ripping the rubber seals off the cartridge. Pushing the cartridge also took I lot more effort then they show in the video. The new cartridge failed to seal properly, so the shower won't shut off completely, and I wound up busting the solder joint on the shower head pipe. Maybe the cartridge puller would have worked, but I doubt it. Time to call a plumber.
Hello JetJockFl. We are sorry to hear the difficulty you experienced when replacing the 1222 cartridge. If the cartridge does not pull out, we do recommend using the 104421 cartridge puller to extract the cartridge. solutions.moen.com/Article_Library/Using_a_104421_Cartridge_Removal_Tool
my cartridge certainly did not just slide right out.
Good morning. Once the cartridge clip is removed, it will be a hard pull on the brass stem to remove the cartridge. Please reach back out if we can be of further assistance.
My cartridge was really stuck due to calcium. Get the puller to make your like easier.
Hello @mrblack6467 if your valve has been installed for a very long time, or you have noticed calcium build-up, Moen would recommend you purchase the cartridge puller to assist you in removing your cartridge in the valve. If you need assistance with your Moen product, please contact Moen directly at 800-289-6636; we are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Wish I watched this before reading the instructions... it wasn't very clear there is a notch to indicate whether the valve was on or off. I almost dumped several gallons of water through my subfloor when I turned the water back on not realizing it was upside down.
@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222.
I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance.
Our current business hours are
Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Ok
Mine is impossible to remove! So pissed with this product
Hello GrimlocSplogoc Bum. We are sorry to hear that you have had difficulty removing your 1222 Posi-Temp cartridge. You may use the Moen 104421 cartridge puller if you are unable to remove the cartridge by hand.
For additional information regarding the following topics, please visit Solutions.Moen.Com.
• Troubleshooting
• Self-help installation videos
• Shopping and product compatibility
• FAQ's and more
Fuck you I can’t get the fucking new one to go in
@@moenfaucets cartridge won’t go in, if I can’t fix it or something breaks I am sending the bill
Hello Welshbard. We are sorry to hear of the difficulty you are having with the installation of a new cartridge.
We suggest cleaning & flushing the valve body prior to installing a new cartridge. The following link will provide you with additional information on the cleaning & flushing of the Moen Posi-Temp tub/shower rough-in valve:
solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
We also suggest that you use very little of the included silicone lubricant on the rubber cartridge parts. Do not over-lubricate the rubber parts of the cartridge.
The above two suggestions should help with the installation of that new cartridge.
The tool needs to be made out of grade 3 titanium
Is fast, easy, and expensive with Moen. $54 for a cartridge.
Hello Jason. Please reach out if we can assist you further with the posi-temp cartridge.
@@moenfaucets I found it cheaper on your amazon store.
Hello Jason, I am glad you were able to find the replacement part for a better price at a Moen distributor. Should you need further assistance, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday.
BUT, they do last pretty much forever!
Hello @johnbarrows2549. Moen Posi-Temp tub/shower trim kits require a 7/64" allen/hex wrench to remove the handle setscrews. We only suggest using a Torx screwdriver when the hex head of the screw has been "rounded out" and no longer gives the allen wrench a place to brace against.
We appreciate you using Moen products!
Happy Holidays!
Use WD-40 if cartridge is stuck. Be careful with this tool, I broke one stuck cartridge inside of the pipe with it..
Hello Serdgeedgerunner. We are sorry to hear the difficulty you were experiencing when removing the 1222 cartridge. We do not recommend using WD-40 when removing the cartridge. Below are Moen's recommendations for the best method of removing the shell from the valve.
solutions.moen.com/Article_Library/How_to_remove_a_broken_1222_PosiTemp_cartridge
How to remove a brand new 1222 cartridge and install the brand new 1222 cartridge. There, I fixed it for you. Nothing about removing an OLD malfunctioning cartridge is easy. In fact it's a load of crap. Set aside a few hours if you're going to do it yourself. May the odds be ever in your favor.
Good morning. We appreciate your feedback. Please reach out to our Contact Center if you need further assistance. Our Product Specialists can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
@@moenfaucets No, replaced with a better brand.
Old catridge was so hard to remove, I pulled it out as much as i could then push it back in and repeat until i got it out! Moeen should of gave the tool along with the replacement catridge for free, you cheapos 😢
Hello grotesquecat. The Moen 1222 replacement cartridge does include a twisting tool to assist with the removal of the cartridge; however, the Moen cartridge puller for the 1222 and 1225 cartridges is sold separately. The removal of the Moen 1222 cartridge can be a hard pull to remove depending on how long the cartridge has been installed and the water quality. We do appreciate your suggestion of including the puller with the Moen 1222 and will pass the information on to the appropriate department.
Yeah, the cartridge will never go in that easy. The pin will not either.
Hello Philip. We are sorry for the difficulty you experienced with your Moen Posi-Temp tub/shower cartridge replacement.
Cartridge replacement can be more complicated depending on how long the cartridge has been in-service and the condition of the water-hard or high in mineral content-flowing through the tub/shower valve.
We suggest cleaning & flushing the Moen Posi-Temp tub/shower rough-in valve after removing the cartridge:
solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
We also suggest using the plastic twist tool to help fully seat the cartridge in the Moen Posi-Temp tub/shower rough-in valve. The replacement cartridge needs to be fully seated inside the Moen Posi-Temp tub/shower rough-in valve to ensure that the retainer clip can be re-installed.
This video is garbage hes doing a brand new one theo old ones in old houses will break before you can pull them out. He didnt do bad for a pincess
Hello 502Louisvelle. The video is designed as a guideline to assist with the replacement of the Moen 1222 cartridge. Depending on the age of your unit and your water quality the removal of the cartridge may be more difficult to remove. Moen does manufacture the cartridge removal tool; Moen model number 104421. You also can contact Moen directly for technical assistance.
Let me help all of you who are planning on replacing your own cartridge, burn your house down if you have moen products in your home it's already lost it whole value, I watched these videos just like you. I'm gonna tell you the truth, it is not as easy as they portray, big secret huh?, it took me 4 hours of beating cussing and sweating to get it out and replace, the thing is impossible to put in like the video shows. It's a lie, the chamber is bored out oversized for the purpose of the video, I bet anyone who actually has done this is pissed by how they show the make it look easy. It's NOT!! TRUST ME BURN THE HOUSE DOWN IF YOU HAVE THIS IN IT!!!!!
Hello Moondog3322. We are sorry to hear about the difficulty you experienced with replacing your cartridge and appreciate your extra effort taken to remove/replace the cartridge. Depending on the mineral deposits / calcification and how long the cartridge has been installed, can cause the removal of the cartridge to be more difficult to remove. Moen does manufacture a cartridge puller, Moen model number 104421 that can help with removal of the cartridge. You can contact Moen directly for technical assistance at 1-800-BUY-MOEN (1-800-289-6636) or reply to this email. Our business hours are 8:00 a.m. - 7:00 p.m. Monday through Friday Eastern Time.
My experience was fine.
Good morning. We are glad to hear cartridge replacement went well. Please reach out to our Contact Center if you need assistance in the future.
MY OLD CARTRIDGE PRODUCED OFF ALL THE WAY CLOCKWISE And WARMER AS YOU TWISTED COUNTERCLOCKWISE. NEW CARTRIDGE, INSTALLED PERTHIS VIDEO IS OFF WHEN POINTER IS AT 12:00, COLD COUNTERCLOCKWISE, AND WARMER CLOCKWISE. ?
Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position.
From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot.
The following link will assist you with the installation process:
solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email:
www.moen.com/customer-support/contact-us