To the point and concise EXELENT video. No BS of unnecessary information. Thank you. My only complaint is I wish the person taking the video would have turned the phone 90 degrees so it didn't look like a beginner was filming. Aspect ratio issue is the ONLY problem in my opinion. Still a like given.
@@bissellcommercialcustomers4100 I came across your videos and I'm hoping you can help. My machine has been great then all of a sudden anytime I turn it on it instantly trips my breaker. I talked to customer service and every recommendation they gave me I had already tried. Any help would be greatly appreciated!
@@bigguy237 Thank you for reaching out about this! Believe it or not, you will have a wiring issue at one of two points based on your description: Either the pigtail (short cord) going into the handle has burnt (remove the screws and unplug from handle to check electrical connection point) or it will be located down in the control board/foot motor area. Access this area of the machine (I also have a video for that) and see where the wiring problem lies. Call us for further information if you need to do so t 800-242-1378 ext 2180.- Bissell Commercial Customer Service
ChiefofTradez, Thank you for the feedback! The gentleman doing the work in that video is the man that taught us what we know! He is VERY knowledgeable and we hope we do him proud!
good video, thank you sir! this helped prevent me from having to swap out the rental I had that was not sealing properly and had a short to ground at the foot motor
D Chaparro, the bushing is not a standard replacement part available for purchase. However, if you will call us at 1-800-242-1378 and ask for Customer Service extension 2101 I will see what I can do about finding you one.
when i plug in my big green machine and turn it on, it turns on for a split second and then shuts off (causes a short circuit to the receptacle). can you please let me know, if replacing the circuit board will fix it?
Nach0ooLibre, I feel pretty certain in my response of, no this will not help the scenario you have described. What you have described sounds more like a wiring issue. You will need to have the wiring validated for continuity from the pigtail cord located on the side of the handle assembly all the way down to the vacuum motor.
@@bissellcommercialcustomers4100 thank you very much! i appreciate your reply. i bought it from a garage sale. sadly, i believe i may have gotten water in areas i shouldn't have as i was cleaning it.
Hi there, I have a US made BGM that I use a step down transformer (1500) to run in New Zealand. Recently, when the machine turns on it is fine. Once I engage the shampoo function it shorts the mains power switch in my wall power box. I have tried this in two properties with the same result. I have changed out the transformer with the same result. How can I diagnose the cause of this on my BGM? Can I buy a NZ motor to run the machine, even though the socket is a continental US socket?
@asiatravel2010-I believe that you are going to need to check your electrical connections points first. This normally happens in the US machines when there is a wiring connection that has gone bad (wiring harness to the PCB or the handle cord/pigtail cord). I have videos to get you into the control board/PCB area to enable you to check those electrical points. Call us at 800-242-1378, ext. 2180 if you require further direction!-Amanda
Mine is doing this too. I found that 120v DC is no longer going to the motor when the motor turns off so I suspect it's a board issue. I ordered a board but it's not here yet.
Travis, We are more than happy to send you over the wiring diagram that is available to us. Call us at 800-242-1378, ask for ext. 2180. Let us know what you are needing and we will gladly email over any of the information we have to help any customer. We look forward to hearing from you!-Customer Service
Arika, I need to clarify your statement if you will let me: I believe you are indicating that before anything else, when you have just turned the machine on is when you hear the rattle. Not after turning it on and then laying the handle back for use. If this is correct, there may be something inside of the main suction motor housing. If it is heard when you lean the handle back, that will be either the brush carriage rattling or the foot motor. Feel free to call us for further details at 800-242-1378 ext 2180-Amanda S.
When i put the handle down i dont feel anything and my brush roller does nothing ?? is there a switch or something that would be bad?? just happened all of a sudden... I do have spray and suction... :/ I have a BG10
Ray, There is a microswitch for the brush but 95% of the time we find it is either the foot motor or the PCB. If you will follow this video and open up the compartment, look at both items. If you see rust or orange dust or burn spots on the PCB, then you know the problem is not the microswitch. Call us at 800-242-1378 ext 2180 if you would like to speak with us during the process-Amanda
That is not an available replacement part. Hence the reason he told you to take them off of the old motor so that you can put them on the new motor. I am sorry, but unless there is one lying around by some chance, it is not a part that is available.
The foot motor, part #2037431, is available through many different authorized retailers. Search by the part number and you will have choices. Just remember to keep your gray bushing from your foot motor for the new one!-Amanda S.
To the point and concise EXELENT video. No BS of unnecessary information. Thank you. My only complaint is I wish the person taking the video would have turned the phone 90 degrees so it didn't look like a beginner was filming. Aspect ratio issue is the ONLY problem in my opinion. Still a like given.
Thank you Harry Hands! I am a beginner at this whole video filming process so the feedback is appreciated!
@@bissellcommercialcustomers4100 I came across your videos and I'm hoping you can help. My machine has been great then all of a sudden anytime I turn it on it instantly trips my breaker. I talked to customer service and every recommendation they gave me I had already tried. Any help would be greatly appreciated!
@@bigguy237 Thank you for reaching out about this! Believe it or not, you will have a wiring issue at one of two points based on your description: Either the pigtail (short cord) going into the handle has burnt (remove the screws and unplug from handle to check electrical connection point) or it will be located down in the control board/foot motor area. Access this area of the machine (I also have a video for that) and see where the wiring problem lies. Call us for further information if you need to do so t 800-242-1378 ext 2180.- Bissell Commercial Customer Service
Perfect video. Thanks for this!
Thanks for the video. Your guidance helped me out. Just replaced my foot motor in 20min. Mostly cleaning cause yuck!😷😂✌😊
ChiefofTradez, Thank you for the feedback! The gentleman doing the work in that video is the man that taught us what we know! He is VERY knowledgeable and we hope we do him proud!
Thank you so much...
good video, thank you sir! this helped prevent me from having to swap out the rental I had that was not sealing properly and had a short to ground at the foot motor
We are very glad our video helped you resolve the issue!-Bissell Commercial Customer Service
How do I tell if my Bissels problem is the Foot Motor or the Vacuum Motor? What does the Foot Motor do?
Thank you 🙏
Nurul, We are glad to have been of service!-Amanda
can that bushing be purchased anywhere?
D Chaparro, the bushing is not a standard replacement part available for purchase. However, if you will call us at 1-800-242-1378 and ask for Customer Service extension 2101 I will see what I can do about finding you one.
when i plug in my big green machine and turn it on, it turns on for a split second and then shuts off (causes a short circuit to the receptacle). can you please let me know, if replacing the circuit board will fix it?
Nach0ooLibre, I feel pretty certain in my response of, no this will not help the scenario you have described. What you have described sounds more like a wiring issue. You will need to have the wiring validated for continuity from the pigtail cord located on the side of the handle assembly all the way down to the vacuum motor.
@@bissellcommercialcustomers4100 thank you very much! i appreciate your reply. i bought it from a garage sale. sadly, i believe i may have gotten water in areas i shouldn't have as i was cleaning it.
Do you have a video on replacing the vacuum motor in the big green
Not currently. We will get one filmed and upload as soon as we have it completed!
@@bissellcommercialcustomers4100 thank you
@Bissell can you advise if you have done a video on the vacuum motor replacement yet
Hi there, I have a US made BGM that I use a step down transformer (1500) to run in New Zealand. Recently, when the machine turns on it is fine. Once I engage the shampoo function it shorts the mains power switch in my wall power box. I have tried this in two properties with the same result. I have changed out the transformer with the same result. How can I diagnose the cause of this on my BGM? Can I buy a NZ motor to run the machine, even though the socket is a continental US socket?
@asiatravel2010-I believe that you are going to need to check your electrical connections points first. This normally happens in the US machines when there is a wiring connection that has gone bad (wiring harness to the PCB or the handle cord/pigtail cord). I have videos to get you into the control board/PCB area to enable you to check those electrical points. Call us at 800-242-1378, ext. 2180 if you require further direction!-Amanda
Brush motor kicks on for about 5 sec then cuts out. Put handle back up and pull back down and it repeats above. Motor or circuit board🤔?
Mine is doing this too. I found that 120v DC is no longer going to the motor when the motor turns off so I suspect it's a board issue. I ordered a board but it's not here yet.
This is a high quality vehicle on the inside of the Big Green machine because sadly you can't find schematics for the wiring diagram
Travis, We are more than happy to send you over the wiring diagram that is available to us. Call us at 800-242-1378, ask for ext. 2180. Let us know what you are needing and we will gladly email over any of the information we have to help any customer. We look forward to hearing from you!-Customer Service
How do I know if it's the circuit board or foot motor?
Bobby, you remove the circuit board first and look for any corrosion or burn spots. If none visible, start with the foot motor first.-ASE
When I turn mine on I hear a noise like something rattling it only happens when I turn it on any ideas? My flow indicator leaks a little bit
Arika, I need to clarify your statement if you will let me: I believe you are indicating that before anything else, when you have just turned the machine on is when you hear the rattle. Not after turning it on and then laying the handle back for use. If this is correct, there may be something inside of the main suction motor housing. If it is heard when you lean the handle back, that will be either the brush carriage rattling or the foot motor. Feel free to call us for further details at 800-242-1378 ext 2180-Amanda S.
When i put the handle down i dont feel anything and my brush roller does nothing ?? is there a switch or something that would be bad?? just happened all of a sudden... I do have spray and suction... :/ I have a BG10
Ray, There is a microswitch for the brush but 95% of the time we find it is either the foot motor or the PCB. If you will follow this video and open up the compartment, look at both items. If you see rust or orange dust or burn spots on the PCB, then you know the problem is not the microswitch. Call us at 800-242-1378 ext 2180 if you would like to speak with us during the process-Amanda
@@bissellcommercialcustomers4100 Im yanking this thing apart right now.. thanks for response :) ill do some digging around...
@@raydolinger1980 We will be here if you need us!-Amanda
What is the size for the o ring at the tip of the brush..i need to replace that
Sabri, I will take mine apart and measure for you.
At minutes 4:01/6:19 he show two part.. o ring and ?.. i need both..where to order? Tq
Any update pls
That is not an available replacement part. Hence the reason he told you to take them off of the old motor so that you can put them on the new motor. I am sorry, but unless there is one lying around by some chance, it is not a part that is available.
how much is the mtor?
The foot motor, part #2037431, is available through many different authorized retailers. Search by the part number and you will have choices. Just remember to keep your gray bushing from your foot motor for the new one!-Amanda S.