HOW TO ANSWER: “HOW WOULD YOU DEAL WITH A DIFFICULT CUSTOMER?”
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- čas přidán 23. 10. 2022
- In this video, Richard provides a brilliant example answer to the interview question, 'How Would You Deal With A Difficult Customer?'. Watch the full video here: • HOW TO ANSWER: “HOW WO...
#interviewquestions #interviewquestionsandanswers #interviewtips
“BY BEING CALM! LOWERING YOUR VOICE!!! ASKING QUESTIONS AND THEN LISTENING!”
I hope the video helps!
He’s just come out of the unfreezing process
Staahp! X-D
🤣🤣🤣🤣🤣🤣
Bro is the angry customer
😳
Ikr... lol 😂
To deal with a difficult coustomer it's best to calm them down and finding out what their issue is. So I think the second option is the best.
MANY THANKS
HR would ask u 😅 , but he doesn't want to calm down 😅 ...
Hahhahahahhaha😂
@@kalviryyes exactly in reality, what if the customer still not calm down
Option 2:
First of all, I understand how important excellent customer service is to your business. I would deal with a difficult customer by being calm, lowering my voice, asking them questions, and then listening. I would apologize if the company was at fault, try to build a good rapport with them, be positive and create a solution they are happy with. Finally, I will keep a customer updated with progress if required and learn from any mistakes that have been made.
THANKS
thanks a lot bro...
Thank u @Mannicho as I have faced problem with the word rapport. I couldn’t able to understand that pronunciation. So I had to listen it again and again. Finally in comments section I found your comment then I got that word.❤
Thank you
thank you for taking the time to write this out man!
My philosophy: there are no difficult customers, just difficult situations. Everyone can turn into a "good customer" with a little empathy and patience.
LOVE THAT!
I used your job interview advice at my last interview and got the job! Thank you for your straightforward and helpful advice!
Fantastic! Huge congratulations! 😄
At the time of interview i really get nervous & my 90% of attention is not on my mind
@@ayushyadav9627 keep practicing your potential answers so you feel prepared. It’s 90% about sounding confident.
Hmm my managers always tell me to treat the customers with respect and always try to accommodate them. But when the customers ask for a manager, my managers don't seem too pleased. Even though i am doing what they tell me to do 😂.
So true!
true..hahaha
😅😅😅😅
Hahaha
This guy should a Sargent. He don't speak his words, he shouts his words
LOVE THAT
"i bet you could suck a golf ball through a garden hose."-some drill sargeant in some movie.
I dont mind the “shouting” i feel its like personal branding at this point
THANKS
Option 3: I would deal with a difficult customer by listening to the facts, apologizing for and commiserating with their experience (sympathy), refocusing the conversation on what I can do for them in an positive manner, then following through with any promises made. In the end we’re all human and just looking to rectify a situation that we would like to feel is acknowledged and actively being worked on.
I hope it helps! :)
Stop focusing on this man shouting and listen great advice actually
WELL SAID
Exactly, it's a lecture pipo need to know he's not in the interview
He's not shouting he's fucking asserting himself!
I like how he answers the question . He gives you the meat of the answer and your job is to take it and make it sound like you.
I hope the content helps! Do you have an interview coming up? :)
@@CareerVidz yes watching all your content
The first one sounded pretty good
Do you have an interview coming up?
In interview I would go with the second option! In real life I would go with the first one!
Great choices!
Good advice. I need to be prepared. I recently got hired for my first job as a sales associate for American Eagle.
Fantastic! Great job :)
perfect infact I believe one day I will pass the interviews in the future company I need 🙏 ur teaching has transformed my 🧠 brain
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I was shocked by the first answer before I realized it's one of two options. 😂
Do you have an interview coming up? :)
Ratchet customer apply option 1
Bougie customer apply option 2
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Id hire the first guy
What makes you say that?
You sound too Agressive
You’re already yelling at the HR 😂. You can’t lower your voice and calm your tone in a real life situation.😂
😳
He wouldn't understand that. He is a professional at yelling and lying, not an actual interviewee. He doesn't know how to lower his voice. That's not even a voice, but rather a rusty trumpet.
😂😂
As someone who has spent 21-years in the service industry, I can tell you, it all depends on the situation.
Do you have an interview coming up? :)
Everytime I said that, I "lost" the job / failed the interview. That proves how narrow minded recruiters are and also tells me I wouldn't want to work there. Also, what this guys teaches you is how to act and become an employer's as* kisser and how to get the job that would later cause you severe mental health problems.
Nice I will use these tips
Great! When's your interview? :)
I always do Option #2 for an Irate Cx they are indeed very difficult to deal with 😢 despite ur doing ur best to help them especially they're request takes time but they will pressure you to do it immediately. Like whatt!! There's a time frame and I cannot do a magic hahaha 😂. There's a lot of different department and it needs coordination they will not understand you no matter what if you don't resolve it after the call.. from Refund accounting department.. 😊
THANK YOU!
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Wonderful reply
THANKS
#2 without shouting😅
Great choice!
I guess a combo of both. It's crucial to stay professional and friendly but you also need to be firm.
Thanks for sharing! :)
Option 2 is viable. No matter how confident you are, you will get customers who will not let up and will think they are the right one. In some cases they are. It helps to let them vent frustrations out and then help them to the best ability you can while assuring them your doing everything you can.
Do you have an interview coming up? :)
I'm a small business owner. And i handle my customer by myslef.. I must tell, your styles is the best. It is good that we put our customer complaints on top of priority, but we should aware, that our company cannot solve 100% of the customer problems based on what they want. And we as the csr, should be ahead of the customer and the one who lead the conversations.
So option 2 is the best way, where we provide solution that can satisfy our customers, and the same time the problem are solved according to the company's capabilities. Option 1 would need to depend on the situation. Where usually, option 2 is the most common situation happens during calls.
Thanks for sharing :)
@@CareerVidz no problem
i just be passive-aggressively nice to them
😳
excellent vocal and inspiring sound
I hope it was helpful! Do you have an interview coming up? :)
They ask me 1: what if you have an angry customer
2: what did you do if you have a bad manger ?
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I agreed on the second option. Then transition to the first option 😂.
Is simple. After completing the job and the customer is satisfied. Next time, they called or show up, boost the pricing to make them turn around and make them find someone who can deal with their shifting moods. I do landscaping and lawn care. It has been 6 years successful years in this business.
Now, if customers decided to pay 😂😂 higher price. Will be because he has seen your work from last time and was solved. If willing to pay for it because he knows the job is done correctly as requested and if issues comes he/she knows will be taken care of.
Interesting!
based on my experience as a service crew, to make it simple to deal with an angry, difficult, and frustrated customer:
Listen-Apologize-Solution-Followup
1st Listen to the customers and let them vent their frustation.
2nd Apologize to the inconvenience and try to understand the root cause of the problem. Once you understand the problem...
3rd find a Solution to make a satisfactory for the customer.
4th Follow up the customer to ensure that they are satisfied with your resolution.
Thanks for sharing :)
could you answer this Q
Tell me about what is a hard skill that you used in similar past position to this job?
Can you describe how you used this hard skill that you just talked about in your past job?
Will do that soon
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You're hired
Fantastic! :)
Id shout at them
😳
I had a customer that others thought he would be difficult just because of appearance. I took him as a client because I felt he was upset about something in his life and not upset with us. I asked him if he was ok and if I could help. It turned out he was worried because he thought he would owe a lot and wouldn't be able to afford a gift for his girlfriend. He ended up getting money back and not owing at all.
Great story! Do you have an interview coming up soon? :)
That is a good question ❤
Do you have an interview coming up? :)
Helpful ❤
I hope it helps! :)
Also, there is no rapport in most phone based customer service jobs. Call center calls are answered by the first available representative, as they love to tell you on the line while you’re holding.
Do you have an interview coming up? :)
Thanks for this i got my first job by the help of your videos
Congratulations!! I am so happy for you! :) I have this video for you that will help get your new job off to a flying start: czcams.com/video/znku_lZ8mA4/video.html
I wish you all the best in your new role! :)
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Option 1 is I think for someone who'd wanna go home with a big fat NO:)
😳
Hie there!
I discovered your videos this month when I was preparing for an interview. And I would like to say your videos are very helpful, I was able to get myself hired through them. Thank you for the time you take making these!
Best of luck!
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Another question. How do you deal with difficult work colleagues?
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@@CareerVidz thank u.. 😊
Thankfully, there are industries out there where the customer isn't always right, so you don't have to take the abuse🚦
What industry are you in? :)
@@CareerVidz The self-storage industry is great, especially if it's automated. Automation is where most businesses are heading these days. They have the call centers as one option and they also have the live on-site option where you basically live in an attached apartment for free on the storage facility grounds. You basically pocket the entire paycheck. The bonus structures are high. It's a really great career path. One can easily pay of any debt working in the industry and have a happy retirement. It's in a recession proof industry and realistically will always be around. It was open during covid because it's an essential business. There has to be some sort of Armageddon for it not to be around lol. The reason it's a "customer isn't always right" industry is because the service/product sells itself. The need is always there. For every customer that moves out of a unit, there's hundreds if not thousands of people that want that same unit. So all in ill it's a great business to own and a great business to work for.
I'll choose option 2
NICE
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same…throwing tantrums wont work on me lol
Option 1: gets results
Option 2: makes you miserable but management happy
Do you have an interview coming up? :)
Option 2
Great choice! What do you like about it? :)
I WOULD DEAL WITH A DIFFICULT CUSTOMER BY BEING CALM
Have you got an interview coming up?
Lowering your voice 😂😂😂😂 are you sure you could do that 😂
😂
Only If i had that confident.
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It depends on who’s at fault.
What do you mean? It's important to still put the company first?
I love you thanks
I hope the video is helpful! When's your interview? :)
If the customer complains about the power equipment product without a price tag, I will just give it for free!
For all the customers who will complain that our products don’t have a price tag. I will just give it all complimentary rather than a customer punching me or threatening my life because they don’t want to go back to the aisle that is so faraway!.
No need to argue! My life is more important!!! I need to take care of my mental health!!! I don’t have energy to fight! My mental health is more important 😂😂😂😂
They can even return a dead plant if they don’t like it! Some customers are just unhappy with it and they have guns that if they don’t get what they want they can kill me!!!! 😂😂😂
😳
Definitely #2
Yes! Are you in a customer service role? :)
You looks like Johnny Sins, so you are out😅😂
😳
How you deal with difficult costumer?
Me;Oh that easy,I just need giving them little bit hit that make them over to graund..
😳
I am having a sales and marketing interview tomorrow I have heard wonderful reviews about your videos hence I am here
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End the call🎉
😳
@@CareerVidz it was a joke🤣🫡
I've done that so many times 😂
I don’t think he is telling anyone to Yell at all. I followed his advice but adapted the words/structure to suit my own vocabulary and voice tone. I think it is really useful answers. Some people talk louder than others but i don’t feel like he is telling anyone to shout. I would assume he is speaking loud and clear on youtube for people who want to hear it clearly and implement it in any interviews.
Well said… you’re one of a few people who understands exactly what my objective is 👌👍.
@@CareerVidz and a great job you are doing 👌
Somewhere in the middle, though option 2 is the one that'll get you the job. lol
Thanks for sharing! Do you have an interview coming up? :)
@@CareerVidz No, I work in Customer Service
please share DV lottery interview questions .
OK will do soon
Correct answer . What they teach in the financial industry too.
Do you have an interview coming up? :)
option 3 ....chin them.
😂😂😂
Ideal answer when you work in customer service 👍🏻
Glad you liked it! Do you have an interview coming up?
Loved it ! I have interviews for business school, your videos giving me lots of insights,, thanks.
You all know that's cap... off screen this guy looks like he would break legs 🦵 😂😂😂
😳
Number 2. You want them on your side being aggressive will not achieve that.
Great choice! :)
Just be humble and Polite to them no matter there state, at some point they'll understand you out.
Do you have an interview coming up? :)
Difficult ❤
When's your interview?
Next month ❤
Visiting USA on H1B visa so questions what they may ask pls ..?????
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trick question, the answer is both
Do you have an interview coming up?
Yes, but after working in customer service for 4 years, it's hard to say this in the next interview ☠️ I know during interviews, you have to fake it till you make it but still....
😳
Me: Block them if we are talking thru Social Media. If its in Person call off the deal until they respect you.
What do you mean? :)
Why is he talking so loud?
😳
Why are you mad bruh 😂
😳
Option 1 mate
😳
Both! U need to do option 2, but some customers will heavily try to abuse this. They do not have a probelm, they will be mad and amgry at you to get stuff cheaper and all of that. Once you realize citsomer just wakts to abuse obtion 2, then u go to Option 1.
Hood vustomer service is important. But customers trying to abuse kindness and trick you are not needed. So u need to be strong and tell them to either accept or leave.
I see what you mean, but I wouldn't recommend being quite so blunt as me in this video with Option 1!
The customer is always right I would never have some bald freak tell me he is in charge of me while I’m paying him if he things otherwise he will have a black eye
😳
Option #2
Great choice! What do you like about it? :)
why is he yelling? and he's right about the first part he just put it aggressively. you do have to stay calm and provide good customer service but you also can't let the customer take charge of the conversation so you have to be reassuring and take the lead at the same time.
😳
❤
I hope it helps! :)
❤❤
I hope it helps!
Are you being interviewed by a panel of elderly retirement home bosses? You’re f’ing yelling like they can’t hear you. Comes off quite aggressive.
😳
Please subtitles?
They are already on the video :)
The way he talks is difficult to actually take this with merit. Talking clearly is important but over exaggerating dismisses the intent
😳
2
Great choice! What did you like about it?
🎉😊
I hope it helps!
Good advice, but you might not yell at the interviewer
😳 I hope the content helps!
I find it hard to learn from this guy as it feels like he's yelling the answer at you with no emotion, like a drill sergeant. Please speak in a normal tone. I can't imagine anyone hiring a guy shouting the answer at them regardless of whether or not the answer is good
😳 What makes you say that? :)
Option 1 is the best answer hands down
What do you like most about it? :)
Is he a robot,
why is he talking loud like that, too loud!!!
😳
Richard how u memorize all this?
Don't worry too much memorising entire answers, instead just try to remember key points that you want to include in your answer :)
@@CareerVidz which is what? The key points? What is a group interview like in hospitality? What do they ask in it?
Okay, why is he shouting?😂
😳
I really tried to find this funny but I couldn’t
😳
Sounds more like kissing up
😳
What if customer is so rude at u and being racist at u ???
Oh my goodness! That's not ok!
😊😊😊
I hope it helps! When's your interview? :)
Looks and sounds angry at the interview panel. Seems sraining to get the words accross.
I hope the content was helpful!
u look loke john cema long lost twin
😳
This guy annoys me idk why may be he overdoes it. Relax its not military interview
😳
@@CareerVidz its informative and u maybe an energetic person it is just unreal enthusiasm that I find annoying