Early-Career Designer Portfolio Review - Georgina Lardiés

Connect with Georgina!
/ georgina-lardies-dalma...
www.georginalardies.com/
Use this link to get the UX Storytelling Course from Jeff White: www.uxstorytelling.io
Some takeaways:
- Love that you were able to work on a real-world project!
- Definitely agree that you could tell the story of the user just a little bit better. The experience you are impacting could be very important to each user, so bring in some of that knowledge.
Even if you weren't able to talk to the users right away - what information did you have about their context and what they were trying to do?
You mentioned that customers frequently reached out to customer service to have them move tasks that they (the users) were unable to. How many of those calls did the CS team take? How many per day/week? How many hours in total did CS spend taking care of those requests per day or week? And then once that feature rolled out for users, by how much did the requests drop? 10%? 50?
These questions, and the before and after measurements, are the 'metrics' that hiring managers are looking for on your portfolio. You could make this case study so much stronger if you said something at the top like "This feature drove a 35% reduction in user help requests, freeing up x hours of customer service time per week. We also reduced our backlog of user requests by 10% by clearing all of these bug tickets."
Love the work, excited to see you succeed, Georgina!
Viewers: what are your takeaways?
Get your portfolio reviewed - free! bit.ly/UX-PortfolioReview
Hey Team! Today we have another in the series of Early Career Designer Portfolio Reviews, where I conduct a kind of UI assessment called a Cognitive Walkthrough. I review an early career designers portfolio and resume and give feedback for ways to improve it as they look for a job in the UX industry.
I'm a Sr. UX Designer with 9+ years of experience in UX design and a passion for helping early career designers as they make a career shift into tech. You can find out more about me at maigenthomas.com
Also, you can find out about me at www.patreon.com/maigenux where I hope you'll join an awesome crew of folks as I provide motivation and mentorship, build an apprenticeship agency to employ early-career designers and teach UX as I do UX.
If you're up for a portfolio review, you can sign up at this link: bit.ly/UX-PortfolioReview You don't have to agree to allow me to post it on the channel but it's appreciated if you're willing.
Thanks for joining me!

[@BrookeAlexanderco]

Super helpful thank you!