BEST SERVICE LESSONS with Hospitality Living-Legend Horst Schulze
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- čas přidán 3. 07. 2024
- Ritz-Carlton founder Horst Schulze literally wrote the book on delivering excellent service. If you're interested, the book is called: Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise.
Hear from the man himself in this short but insightful interview about some of the key factors to consider for anyone working in hospitality: Everything from adopting the right mindset to developing trust through a warm welcome. - Sport