Whirlpool/Kitchen Aid Ice Maker Diagnosis and Repair
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- čas přidán 2. 10. 2019
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This video will help you diagnose ice maker on a Kitchen Aid/Whirlpool refrigerator. First thing you want to do is check error codes for the ice maker. Hold the left most button on the user interface for 3 seconds. The control will show a count down during this process. Number 01 pops up. You want to go to number 56. This is the ice maker error code test. E2 is ice maker lost motor position error. Nine times out of 10 the ice maker is bad when this is the case. Go ahead and replace the ice maker and it should work for you. Good luck and like and Subscribe! - Jak na to + styl
Special thanks to you for the assistance you offered me in resetting my icemaker! Your a gem... Had no idea the panel offered so much information. Got up this morning to find a full basket of ice!!!
Thank you so much for people like you who make these video step-by-step!!! Didn’t even know these codes existed or that you could run tests. Thanks again :)
Thanks for this. My Gold Series ice maker stopped making ice after 5 years. I ran across this video with a very similar Whirpool like mine and ordered the part through your link. Once I received the part, got it up and working in 30 minutes.
Thank you for taking the time to make this video! I had it playing on my laptop as I swapped out the icemaker on my KitchenAid, and it all worked perfectly. Thank you again!
On behalf of the Bielecki family in Jacksonville Florida, thank you for this video!!! Saved us some money on having someone come out and look at it! We appreciate ya
Excellent video. Thanks a bunch! My ice maker is erratic. The ice bin was a bit low in the morning when it usually fills up at night from its typical half full level. So, after watching your video and finding my tech sheet per your directions I did a test and got a zero code. Three seconds later the ice maker dropped a load of ice just. Sometimes the bin gets much lower than this time. So now I know where to start right away next time for diagnosis. Thanks much for posting your video ! I'm saving the bookmark in case I have to replace the ice maker or something in it.
BTW for others. If you don't want to be replacing the auger motor or shaft in the ice bin just reach into it once a day with a clean hand and stir/break up the ice so it is not clumped up.
I had a service tech scheduled to come over until I watched your video. You explained everything to a tee. So I canceled the service appointment and bought a icemaker online for less than it would have costs for the service guy just to show up to my house. Very easy to install with your guidance. Thank you thank you thank you
Thanks for the info, you helped me fix our ice maker which was not making any and filling the bucket area with water and freezing it in place!(Failed one of the motor cycling test). Ordered the part and replaced it in about 45 minutes! Working great now! Thanks again!
This video helped a ton. My ice maker somehow got frozen over and it couldn't eject the cubes. This saved me a trip call from the service tech! Thank you.
Straight to the point, hopefully found the solution. Love that you showed where to find documentation.
This was a huge help, Thank you!
THANK YOU! THANK YOU! I am eternally grateful to content creators such as yourself. My house would be down around my ears without you. I HAVE ICE!
Just finished installing new ice maker only because of your video. Last week I watched and learned to diagnose problem, order new maker, it arrived yesterday and with one hour job completed. Great step by step directions and saved the service call and wanting two weeks to get it fixed. I estimate I saved over $125.00. Thanks.
Great video! Thanks you for posting. This saved me a service call and a return trip repair. I felt this was easy to replace for someone handy.
I just completed the installation of a new Ice Maker. I followed all the steps and Ta Da! I hear it working. I thoroughly enjoyed the step by step video and I will share with my neighbors who have the same fridge and Gold Series line of appliances. I am hoping for another 6 years out of this refridge! Thank you!
Thank you for sharing! The more folks who watch to better for everyone. My self included!
First thanks for the kitchenaid diagnostic video which helped me figure out what the problem was with my ice maker in that exact fridge. Turns out it was the motor. This video gave me the confidence to think I could tackle the job myself. I ordered the part and used your video as a tutorial. Took about 45 min and 24 hours later I have ice!!! Total cost $107.
My fridge was built in 2013 it appears, and this worked! I feel like I saved a fortune! Can’t thank you enough! Thank you a million!
GREAT JOB!!! After watching this video I took mine apart and replaced the motor in less then 5 minutes. Very easy to follow instructions
Thanks! Glad you got her fixed!
This video saved me at least $150. My Kitchenaid ice maker would not rotate clockwise or counter clockwise. Thanks to this video, I was able to diagnose and repair for less than $100. Thank you.
THANKS SO MUCH! I learned more information about my Whirlpool fridge from your 'precise and easy to follow' video than I have from the last dozen I tried to watch for help. YOU ROCK! Because of the information you provided, I was able to determine by the codes that the ice maker itself was error free, but that one side of the water inlet valve had failed. Therefore, I was getting water to the water dispenser, but no water going to the ice maker to make ice with. So much information, in so little time, thanks to you, sir! Finding the tech sheet was a super tip to start with. Appreciate you!!
what code was the water inlet valve that you used?
Thank you! I followed your video and replaced my ice maker. You made me realize it's not too difficult to do. I swapped it out in 40 minutes. I'm sure I saved hundreds of dollars because the part was only $90! I had to do a hard reset the next morning, unplugging the fridge for 10 minutes because it wasn't dispensing ice after replacing it. This worked to reset the control board, I now have ice in the bin!
I had to wait 24 hours for it to start droping ice. Also I wasn't pushing buttons #3 to start the test so it must have had to reset over night since I never did 59,45 test or power down reset. Thank you very much for this video. 😃
Thanks for this! Had to fight 1 or 2 of these and your video is the best
yet for this, and your others cant be beat either. Saw your band aid hanging on and knew you were the real deal.
Thanks again.
Yeah I get a cut at least once a month, it’s part of the job. Glad to help
This is a GREAT video--I was able to fix my kitchenaid no problem with your help. One note: after I installed the new icemaker it initially showed the same error code as prior to the repair. Recycling the power to the refrigerator (turn off and on at the breaker box) cleared the error and the new icemaker is working just fine after this fix
This video was so helpful and saved us from buying a new fridge (yup...we were willing to buy a whole new fridge, just for ice :) ). Thank you for taking the time to make this thorough video and for linking to the ice maker. Not only were your instructions/demonstration helpful but your accent and tone were calming...so much so that we started talking like you as we worked and it really helped. :) Thank you!!!
Its way more cheaper to hire an appliance repair man to fix it than buying a new fridge. New French door is at least $2500.
Thank you fro this video! I found this on YT a while ago and finally got the part to replace and did it about 10 min ago. Weirdly when I disconnected my water tube it didn't have any water in it, but it's also been about 5months since my ice maker stopped as well. I did the tests like you did at the beginning of the video and my old part didn't do anything. Got the new one in and did the tests, it worked. Now to see if i get ice.
Thank you, man! Just by doing the test I fixed my Ice Maker on my Kitchenaid. It stopped making ice three days ago but now it's working again! 😊🤗
You are a life saver, great video!
The only difference I had on my whirlpool was different numbers to run the CW and CCW test for 59. But the spec sheet you pointed out cleared that up.
This was very well done, and now I can look forward to ice again! Thank you sir!
Great video. I can't tell you how much it helped me. You turned a difficult job into something simple. Thanks
Thanks for the video it was super easy to follow along... our ice maker had been down for a long time had I known it was so easy I would have swapped it out sooner!
Thanks for the awesome instructional video. I replaced my ice maker in an hour, would have been 3 without it.
Great video. Just did this tonight and also replaced the dual solenoid fill valve. Thanks so much
What a great video! Thank you for walking me through this process step by step. I was able to determine that I had a bad ice maker, bought a new one ( $98 ) and replaced it in a matter of 1 hour. Also...thanks for showing me where the hidden tech sheet was! That's a great tip!
Hope you're staying safe and healthy. You've provided a bright spot in our quarantined life!
Just make sure you put it back lol. You never know when you will need it again. Especially if you have to call a tech like me.
@mark can you tell me at what year your ice maker stopped working? Whirlpool only has 1 year warranty. My ice maker stopped working after 4 years. Thanks.
@@talentous718 our lasted 5 years before ice maker broke
cant thank you enough, im a mechanic and i come to utube alot for car stuff, i figured id try it for this, really made it easy, one thing is not having to unplugg it, mines a pain, i went right to the link and ordered the marts, after paying $250 for my heat pump relay with a service contract for a $11 part, im shure i saved at least $400.00 !!!!!!! thank you again
Thanks so much for this instructional video. Ordered ice maker and had it in 40 minutes. Works like a charm.
Glad it helped!
I’ve tried several attempts to do the test but not seeing error code E02 in mode 59, I took a chance and replace with a new ice maker anyways. Thanks to your video I followed every step by step which makes it very easy to disassemble the ice maker. After 24 hrs it was making ice again and hoping it will continue to make ice when it gets low, my old ice maker was making intermittent ice so hopefully this new one will fix that problem. THANK YOU SO MUCH for this video and it definitely helps me out big time. God bless and stay safe out there!!!
This is a great video! I changed out my ice-maker (found on eBay) today by following it. A couple of minor points. You have to push in on the flange next to the water line with a screwdriver to get the tube out. Otherwise, it will not pull out. Also, once you get the plastic cover off the ice maker box, be careful of the styrofoam sheet that is exposed. It is very thin and fragile. The ice maker wire plug connection is tiny and you can accidentally crack the styrofoam trying to unplug it. My fridge had two light plugs under the large ceiling panel instead of one, but not a big deal. Altogether a great guide!
Was it necessary to turn the water off to the fridge before removing the water line?
Thank you so much for the video! Fixed my ice maker in about an hour. I order my part to match my refrigerator version from repair clinic and BOOM! Ice is coming again. Really appreciate it. I know the donation is not much but I do appreciate the video! Keep up the good work!
Excellent video. Very thorough and complete, without excess unneeded info. Thanks.
I have the same style of ice maker and fridge. Have water dripping from the first panel you removed in your video. Is a cracked or broken water line common for this kind of unit?
Thanks for this video! I just ordered a replacement ice maker - now we'll see if I can get it installed by using this video!? :)
THANK YOU SOOOO MUCH for this video. I was going nuts not having ice and trying to figure out what was wrong with it. Went along with the video and followed every step and it passed both tests. Save us from buying ice at the store & buying a new fridge. My husband couldn't believe I fixed it,
If it passed both tests, what’d you do to fix it?
Great video. You just saved me some money. ice maker was returning 02 on clockwise. took off the icemaker faceplate to check if something was frozen. Fiddled with the auger and put it back. Bingo...let there be ice in the bin again..lol...both rotations are back to 01..Thanks again
Best DIY repair video EVER! Thank you for this!
Thank you. Simple, straightforward instructions. Muchly appreciated.
Just replaced my own ice maker on this model whirlpool fridge! Thank you so much you saved me a whole bunch if $$$$! Thank you!
Thanks for the walkthrough. Because of this, I’m back in action with plenty of ice.
Thankyou so much. Used this video to replace my ice maker and saved myself sooooo much money. Was able to get the part for $100 and now I have ice again.
Thank you so much! I had a large ice buildup that I was able to clean out because of your video!!!!!
Me to but I used a blow dryer to melt the ice jammed inside box of ice maker then the motor rotated and got the 01 code. At first it was a 02 code thought I needed a motor. Glad I didn't.
4 years later, I am so happy I found this video. I have never worked on this type of system and ran into one last week. Unfortunately, I couldn't fix it because I couldn't figure out how to take it apart. You are a life saver. I ordered the new ice maker and am going back next week with knowledge of how to replace it. thank you.
Dennis -- who did you get the ice maker through -- I'm being told it's not available (by our extended warranty company)
@@BeckyAndChuckVideos a company called Marcone had it in stock. I also use partselect for a lot of things
Installed the new ice maker without any problem using this video. Thanks for making it.
After waiting 3 weeks finally replace mine today appears to be working now waiting on my ice 🤙 thankz
great video... I've had some friends who used to do fridge maintenance and they said 90% of the time the ice maker is just frozen... and all it needs is to use a hairdryer on the whole thing... dry it o ff and put back in. Now... I figure I'll still put in a replacement cause I don't want to do the job twice........but for those that are quick with their tools...... you might try this.
Great video. Viewed it several times. Had a little trouble getting the “59 codes” after replacement but “56” showed 01, left it overnight. This morning - ice! Thank-you
awesome video. I still got 3 years left on my extended warranty so I am going to let warranty cover my cost to have it replaced. Thank you for sharing your knowledge and expertise.
Very helpful, thanks! Exactly the same steps for my Jennair. I probably would've broken a clip or two trying to guess my way through. I pulled mine all apart to verify the part number (I was getting conflicting information referencing it). Upon putting everything back together while I wait for the part to come in, I reran the two tests... now they pass! But I still get an E2 error code🤨. We'll see what happens, I'll try to remember to update this.
De veras hermano muchas gracias Bro, con tus videos estoy siendo mejor técnico Gracias. Mil gracias y muchas bendiciones Hermano.
Thank you so much! I am so grateful you walked us through the repair step by step and provided a link to purchase the correct part. Took about 45 minutes and this morning I’ve got ice!
Great Video, installed my replacement ice maker in about 20m and had ice a short time later. Thanks
You’re welcome! Glad we could help. Thanks for letting us know it worked for you!
Just did this repair and this video was incredibly helpful. Thank you so much!
You're welcome!
Your video helped me fix my ice maker thanks wife thinks I'm brilliant. You saved me hundreds.
John from Deland Fl
Thanks for the video, it helped with changing out the ice maker and what to looen and look for.
Amazing video, saved me a lot of time and frustration. Thank you
Outstanding! Followed every step and it worked exactly like you showed. Thank you.
Thanks for the video. It helps me to open the top panel, where my fridge have a leak from the plastic connector, right next to the filter.
You sir just changed my life! I found the hidden instructions on my fridge, followed the testing steps, initiated a defrost, and my Ice machine is fix! My Goodman You deserve a tip of the hat
How did you initiate a defrost?
Forget tip of the hat . Give tip of the cash😂 and stop being a cheapo
Thx bud!!! Did all the works on it, damn motor went, fixed it liked you described, and works great now. Thank you and keep making videos! I’m subscribed now😆
Thank You for your Video! It saved me a bunch of money on a tech to come out and diagnose/replace my ice maker.
Great video. I just replaced my ice maker and you made it easy. Thanks
I just changed out my ice maker in my fridge after watching your video. Easy as pie! Thank you for your easy to follow video.
Great video. I would have never figured this one out on my own. One additional comment- the new icemaker has to be perfectly in position with no wires caught underneath the icemaker unit or the cassette lid will not go back in place like it should and the cassette will not fit back into the fridge. Thankyou so much for putting this out there for the rest of us.
Great video. I had the same thing happen to me and this helped a ton. Rather than replacing the ice maker I took mine apart and made sure the gears were able to spin that powered the auger. I got an 01 and the it started working again when I put it back together. Worth a try before replacing.
Awesome video, fixed my ice maker thanks to this!
Thank you for such an informative video. Looks like I'll be replacing mine this weekend, but I couldn't do it without this wonderful video!
Thanks for the video I was able to replace my icemaker and save money. Great video.
Thank you Bearded Appliance Repair. Excellent video used it to fix our ice maker, and it to working again.
finding the service info on board testing was gold, now maybe I'll be able to track down the reason my interior lights and cold cut drawer stop working until I unplug the unit for fifteen minutes. Boards were too expensive to take a guess. I've already had to change out a defective icemaker water control valve, pricey part because they combined the water and ice maker supply solenoids into one assembly
Well, actually one needs to unplug the refrigerator. I bought from these guys a new ice maker, replaced it following these instructions (with the power on) and I still had the E5 code on and no ice. I unplugged power, left it without power for about 40 minutes, plugged it back again let it hum a couple of hours and checked again. Code E5 is gone and the refrigerator makes ice again. Thank you
Thank you so much for sharing your knowledge. Your a life saver! I just subscribed to your channel.
Awesome thanks so much super clear easy to follow and we are back in business! Grateful for the video and parts link!
great help! Was like schematic hidden under hinge cover, yeah right, but sure as shit, it's been there all this time. It's like finding a treasure map.
Really appreciate this video. Just swapped out my icemaker with it. Although it failed the icemaker and motor test, I’m not convinced it’s the issue. I probably should’ve done some additional diagnostics beforehand. There was a little ice on the back of the compartment the icemaker sits in when I pulled it out. We’ll see how things go. At least I know the icemaker works.
Let me know what you find please. I replaced the ice maker and it worked for one or two cycles the stopped. I also had the ice in the back.
@@toddg1331 Did you try replacing the dual water valve assembly?
Sounds like you have an air leak between your fresh food section (fridge) and the ice box. You can try sealing the seam between the icebox and the back wall of the fridge and that should eliminate the leak and prevent further ice build-up.
Simple presentation formatted for the diy homeowner. Excellent flow of steps. Successful R & R. Thanks for the info, BAR.
I had a newer kitchenaid so there were several more wiring harness connectors, and the part number was different, but most everything else was the same. Thank you!
You literally saved us $360! Service call was $135 then they said they needed Tom order part, if it took over 60 days we would have to pay service call again. Labor and parts were $360! I found part thanks to your link and got it shipped 5 days later! You saved the day! No more old fashioned ice trays for us. 😂😂😂😂😂
Thank You for your video! I appreciate you going through the steps!
Great video, thank you for taking the time to make it. You get the PawPaw excellence award
Thank you. My ice maker quit on my Whirlpool Gold. Pulled the diagnostic sheet from the upper hinge and found I had the E2 error code. I ordered the ice maker from Amazon, and came across your video. Installed the ice maker in about 20 minutes. A short time later I had ice again. Well done video.
Thanks for sharing your video help me with my ice problem. Thanks and keep up the great job.
Perfect video, all tests passed! One issue, now my top lights won't go back on. Any pointers? Went back through and checked all the connections...
Saved me a lot of pain this video did. Only problem I had is that whoever drilled the holes for the front of the ice maker part drilled them at a angle, but enough work and it went back, never gonna open this piece of work back up again
Thanks for this great video. =) I was able to replace my ice maker and now the wife is happy. =D One thing to note: I believe my model was slightly newer than the part's model, so the wiring between the two was slightly different. I ended up having to cut off the connector on the replacement part, and then splice on the connector from the old/broken unit. After that it worked great -- but it might be daunting to somebody without electrical experience.
Yes this is correct. Seems like the wiring harness for the new one is a little bit different.
It did make it a bit tricky for the average person.
I’m not sure if there is an updated part number that has the two connectors separate but this Update one will be too complicated for most people. As you had to snip wires and connect the old wiring harness that was missing from the new one.
If the original poster of this video could update the part number that would be very helpful.
@@stephenmartin7907 I am running into the same problem, the one off my fridge has 2 total connectors instead of 3 like in the video. W10764668 is the new part number
Can you tell me when you bought your refrigerator? I got mine June, 2019. I'd like to order the correct ice maker part.@@rwryne
@@stephenmartin7907 I have this issue currently, the test for both clockwise and counterclockwise has given me a 02, I was thinking that the ONE modular was an updated version that would hook into the one location (black) but it doesn't seem to be the case since I'm still failing both tests with a 02. Any tips on how to splice the wires using the older broken ice maker with the extra small (white) modular?
I have this issue currently, the test for both clockwise and counterclockwise has given me a 02, I was thinking that the ONE modular was an updated version that would hook into the one location (black) but it doesn't seem to be the case since I'm still failing both tests with a 02. Any tips on how to splice the wires using the older broken ice maker with the extra small (white) modular?
Thank you so much, you save me 210.23 cents plus tax. Love it. God bless you and your family.
Just the video I needed, thank you!
Thank you for this! Not sure the motor is the only issue since I can see ice at the back of the unit where it meets the back wall of the refrigerator.
Thank you! About to order my ice maker and sure this video will make it a breeze!
Not even 1yr into fridge ownership and the motor is failing. This video will help it back on its feet. Thanks
Great video, followed it to a T and viola, it worked. Thank you!!
Thanks for taking the time. It helped greatly.
Hi, Watched your video. Very good. I thought it was the auger motor, but when e tried to get the auger motor but it says not available :(. My husband says h thinks it is something else though. Without taking out the unit, he turns the piece in the back hat attaches to the motor and it makes a sound so he thinks the motor works, but it is not getting poser somehow. Just noticed your diagnostic test instructions. We'll try that. Thanks so much for being there.
This video is really great, and I appreciate it. I've watched it several times until it sank in. Unfortunately, I'm still confused as to what my problem might be, and I might have to call a service tech. I have a family and money is tight, and I really don't want to have to do that. Low or no ice production. New water filter from known good reseller. Service Test 15 - Ice Level sensor passes. Service Test 56 - Ice Maker Error Codes: E0 - no errors. Service Test 59 - Ice Maker Motor, passes, both directions. Service Test 57 - Ice Maker Harvest - Will dispense any ice that is in ice maker. Service Test 45, Ice Maker Water Fill Test: Passes. If anyone has any advice, I'd certainly appreciate it.
That's exactly what mine is doing! I'm wondering if the sensor is bad? Hopefully someone will answer.
Not sure how long it will hold up, but ours was failing the CW & CCW test as well. I just removed the door cover, reran the CCW test and manually assisted the motor and it started to run. I then ran the CCW test a couple more times, then re ran the CW test a few times and it passed every time. I cleared the E2 code and now it’s been working perfectly for the last 2 weeks. Just a $0 option for your viewers to try before replacing the ice maker.