How To Get An IT Help Desk Job Without Experience

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  • čas přidán 25. 08. 2024
  • How to get an entry level I.T job with no experience. Washington DC is in high demand for I.T
    helpdesk technology #helpdesk #itsupport #informationtechnology

Komentáře • 262

  • @jasminelaflor9773
    @jasminelaflor9773 Před 11 měsíci +130

    Just wanted to let you know, that as I was preparing for a Help Desk interview (for the first time), I watched about 3 of your Help Desk videos... Am here to tell you as of yesterday, I was offered the position!!!! THANK YOU SO MUCH FOR SHARING THESE TIPS AND THE INSIGHT YOU BROUGHT WAS AMAZING AND STRAIGHT TO THE POINT!. .much love from UPT

    • @202WinkProductions
      @202WinkProductions  Před 11 měsíci +6

      congratulations! Much love and appreciation!

    • @Queen-ConsciousYa
      @Queen-ConsciousYa Před 9 měsíci +1

      Congratulations! I just applied to a position and I am expecting a call tomorrow😁keep going

    • @jasminelaflor9773
      @jasminelaflor9773 Před 9 měsíci

      THANK YOU, WINK!@@202WinkProductions

    • @jasminelaflor9773
      @jasminelaflor9773 Před 9 měsíci

      THANKS SO MUCH! CONGRATS Going RIGHT BACK TO YOU AS WELL!!!!!@@Queen-ConsciousYa

    • @Malitubee
      @Malitubee Před 8 měsíci

      Omg wow ! Did you have any experience at all prior to it ?

  • @robertreyes4243
    @robertreyes4243 Před rokem +110

    You don't need the a+ if you already have a help desk job. Get a network or security cert so you can move up! Thanks for sharing!

    • @Queen-ConsciousYa
      @Queen-ConsciousYa Před 9 měsíci +1

      Working on my Network + and Security + 😊😊 so excited

    • @Ib90
      @Ib90 Před 6 měsíci +2

      What if I don't have help desk job with no A+

  • @sterlingharris1812
    @sterlingharris1812 Před 11 měsíci +30

    So I work from home doing remote I.T. and I swear I be bored and lonely at home but I watch your videos on my huge television and now feel like you are my coworker making my day go by faster with these videos lol. Thank you!

    • @202WinkProductions
      @202WinkProductions  Před 10 měsíci +1

      We are now Coworkers 🤣🤞💯. Much love and appreciation 💯💯💯💯

    • @nikitadonaldson6861
      @nikitadonaldson6861 Před měsícem +1

      Why are you bored? Not a lot of tickets coming your way?

    • @sterlingharris1812
      @sterlingharris1812 Před měsícem

      @@nikitadonaldson6861 lol yeah some days be slow while others are pure chaos 😉

  • @flagshipfusion
    @flagshipfusion Před 5 měsíci +9

    You’re the GOAT!!! Followed your advice … got my interview a few months ago now I’m an IT HelpDesk Admin…Thank you so much!

    • @202WinkProductions
      @202WinkProductions  Před 5 měsíci +1

      Congratulations! Much love and appreciation as well🤝🤝🤝💯💯💯🎬🎬🎬

  • @LawrenceLouie
    @LawrenceLouie Před 2 lety +109

    I work for a college in the IT department, with only a High School Deploma started off as a Help Desk Technician in 2012, moved up to a Senior Help Desk Technician in 2021. Being that in my organization there's only one Senior Help Desk Technician position so it was a waiting game to advance my career. Now here is the truth you really do not need to have any certifications or a college degree. But being that the college will pay for my tuition you might as well take advantage of it while you can. Experience is key and always wanting to learn more as technology evolves you will succeed in your career.

    • @sowelldc
      @sowelldc Před rokem +1

      Is IT 6 figures ( in time ) like all the other CZcams videos say

    • @sowelldc
      @sowelldc Před rokem

      Yoo come help me with my laptop…

    • @sowelldc
      @sowelldc Před rokem

      Do they still offer internships?

    • @Runlaxz
      @Runlaxz Před rokem +1

      @@sowelldc if you keep expanding your knowledge, in a few years time it can be

    • @jcam320
      @jcam320 Před rokem +1

      Is there a reason why it took 9 years for you to get a promotion? Or did you move up positions and the senior help desk position was like the highest position you could get?

  • @JonathanSteadman2003
    @JonathanSteadman2003 Před 2 lety +27

    Help desk is a great way to start as you get to learn and solve problems. I want to work in tech support. :)

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +2

      💯 you can do it, thanks for watching

    • @JonathanSteadman2003
      @JonathanSteadman2003 Před rokem +2

      @@202WinkProductions np. After college will start looking into it and most likely leave being a KP and start in help desk. My question is will they allow me to go to university. So a part time job? I am getting btech level 3 one last year for me.

    • @JonathanSteadman2003
      @JonathanSteadman2003 Před rokem +2

      I asked to working in tech support but asked for a college level 3 qualification for me to start.

    • @NoOne123
      @NoOne123 Před 10 měsíci +1

      ​@@JonathanSteadman2003Did you ever get that job?

    • @JonathanSteadman2003
      @JonathanSteadman2003 Před 10 měsíci +1

      @@NoOne123No I am currently at university but if rejected. I would of done an apprenticeship in IT.
      I am studying computing in Uni right now. :)

  • @darshawnsheets6893
    @darshawnsheets6893 Před 2 lety +16

    Great video. Switching from CS to IT and your videos are helpful and sincere. Thanks Wink!

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      Thanks for watching & best of luck ! It’s a great field !

    • @darshawnsheets6893
      @darshawnsheets6893 Před 2 lety +1

      @@202WinkProductions What are some other job titles that are help desk but not called help desk? I'm finding a lot of employers call it differently even though it's the same job.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      @@darshawnsheets6893 tech support , computer tech. Google knows the rest lol

    • @aquariusbaby214
      @aquariusbaby214 Před 2 lety +1

      Tech support associate is another one

  • @user-vz5kr4oj7c
    @user-vz5kr4oj7c Před rokem +9

    Great information your info gave me some insight as someone who currently holds the A+ certification and haven't had any luck thus far. Experience is a big factor is what I am starting to learn. I started throwing everything and anything I have done tech related. I currently do web design services for two small businesses while also providing them some basic technical support like repairing their devices, troubleshooting software and hardware, hardware upgrades, etc.

  • @shanteree
    @shanteree Před měsícem +1

    And now here I am looking into IT work 💪🏾 appreciate the tips !

  • @ItsStribe
    @ItsStribe Před 2 lety +12

    My college STC is doing the things you said with techinical school, I think I would rather have a bachelors degree for more room in what I decide to work in. But this is where I would love to start

  • @LuanaSouza-on8zf
    @LuanaSouza-on8zf Před 2 lety +10

    I'm loving your videos. I have a degree in IT in Brazil, but very little experience, I'm afraid of not being good. I moved to Canada and was thinking of trying again with the help desk. Thanks

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +5

      I say try again, you’ll catch on. It’s easy work. Best of luck & thanks for watching

    • @selfruqyaguide
      @selfruqyaguide Před rokem +3

      I moved to nebraska and applied for business csr and did it for 5 months then applied for it supprt analyst with no certs I got blessed for that alot people haters don't tell u how to get in this world love this video

  • @davemoney6713
    @davemoney6713 Před 2 lety +11

    That's dope. You made a decision and changed your life.

  • @SuperHtownswag
    @SuperHtownswag Před 2 lety +4

    Damn youre in washington dc. A MAJOR TECH HUB. THAT SURE HELPS ALOT. Great video

  • @2abstract
    @2abstract Před rokem +3

    Thank you for making videos like these they're super informative for someone just starting in IT. Appreciate it a lot much love

  • @CASS-RandomVlogs
    @CASS-RandomVlogs Před měsícem +2

    Good advice thank you Wink 😉

  • @cr7neymar908
    @cr7neymar908 Před rokem +13

    I have A+ and Net+ I’m gonna start applying for it help desk jobs

    • @202WinkProductions
      @202WinkProductions  Před rokem +4

      You got this!

    • @Jordan-ln2ef
      @Jordan-ln2ef Před 3 měsíci

      If you have A+ and Network+, you should try applying for Network administration position.

  • @Martin_salcedo
    @Martin_salcedo Před rokem +2

    Appreciate your advice I got comptia security+ and actively looking for a help desk technician position to gain experience. This gave me hope to keep searching.

  • @user-xu1yk9el6v
    @user-xu1yk9el6v Před 2 měsíci +1

    Appreciate you sister. I just finished a cybersecurity degree but I’m struggling landing a position with no experience.
    I’m going to pursue help desk to get my foot in the door‼️

  • @elizabethadams3790
    @elizabethadams3790 Před rokem +2

    You’re so cool 😎. I’m about to start taking a boot camp for computer user specialist with ACI Learning (usmc any of y’all are wanting to do that too, tell them Elizabeth adams in San Antonio TX recommended you! Help a girl out lol.) I am wanting to look for an internship to work 2 days out of the week. I’ll try a computer repair shop. Thank you so much for this video!!! 😊

  • @elbrayan_507
    @elbrayan_507 Před 2 měsíci +1

    I have an interview this coming Thursday, this is the third video of your channel (thank you) i watch about IT Job, now i have more confidence and feel a little bit more prepare for that interview. I'm just a little nervous because this job can change the quality of my life (about salary) and provide me good experience for my future degree.

  • @lonelygoner2012
    @lonelygoner2012 Před 2 lety +23

    I live in the DMV area. Currently working as a Security Guard but im currently working on my Sec+. Already got A+ and Net+ plus Googles IT Support. Its been extremely hard to even get interviews in the DMV. Some of the requirements for entry level jobs are insane.

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +4

      Congratulations on all the certs, DC just had a vertical job fair& laws have changed. You don’t need a 4 year degree. Check the gov sites

    • @russell5292
      @russell5292 Před 2 lety +18

      SysAdmin here. Apply to those jobs even if you think youre underqualified. You would be surprised how many IT managers are willing to hire someone chill with a proven willingness to learn even if they dont have 100% of the skills needed.

    • @missdesireindependance5194
      @missdesireindependance5194 Před 2 lety

      @@russell5292 Do you need any Microsoft certifications for entry level help desk?

    • @mastershokhan
      @mastershokhan Před rokem +4

      Get a security job that will pay for your security clearance. Now you have a security clearance and I T certifications..You should be at 70-80k

  • @mylescohens8896
    @mylescohens8896 Před 2 lety +6

    Thanks for the advice. I took lots of notes! :)

  • @sherlcaj109
    @sherlcaj109 Před rokem +3

    I APPRECIATE YOU! Your videos are so helpful!

    • @202WinkProductions
      @202WinkProductions  Před rokem +1

      You are so welcome! I’m glad that they are helpful. Thanks for watching !

  • @elonnut
    @elonnut Před 2 lety +7

    Got straight into it thank you, this was very helpful

  • @Zexels
    @Zexels Před 2 lety +5

    Thank you for the advice.

  • @BrandedChronicles
    @BrandedChronicles Před 11 měsíci +4

    I love people in the comments that are speaking from experience of being offered positions with out having certifications, but unfortunately, as of today, things are kind of locked up for you if you don’t have a certification. I even have a degree in it still not enough for some people. Almost like I didn’t even study anything.

  • @inceptionpart2888
    @inceptionpart2888 Před 2 lety +5

    Thank you so much for sharing your advice.

  • @BEEFjrMUSIC
    @BEEFjrMUSIC Před 9 měsíci +1

    straight to the point. i love it

  • @fabio102
    @fabio102 Před rokem +3

    Thank you so much for sharing this!!

  • @frogstomp646
    @frogstomp646 Před rokem +8

    Hi! I'm currently active duty military and doing an IT boot camp to help me with my transition for the civilian sector. I got my A+ certification last week! I also do have an active security clearance as well. I noticed you posted this video a year ago but did you get your A+ cert?

    • @202WinkProductions
      @202WinkProductions  Před rokem +3

      No once the pandemic I wasn’t able to go take my class/crt . But experience supersedes a piece of paper any day

  • @BenzTronz
    @BenzTronz Před 10 měsíci +1

    Congrats on your continued success, good video!

  • @joeblobyisme3708
    @joeblobyisme3708 Před rokem +7

    Hey great video. Great content. I’m trying to break into IT. I watched a video from Travis media talk about his story working dead end jobs before going to a coding boot camp. I never heard of CTI until now. Do you still recommend it? Or was it a waste?
    My mom went to medex over 40 years ago for dental assistant and she raised a family off of trade school. She’s been a nurse now for 20 years.

  • @miketechsecurity
    @miketechsecurity Před 6 měsíci +2

    I start my job at the IT help desk with no skills in IT and no certification.

    • @202WinkProductions
      @202WinkProductions  Před 6 měsíci

      Congratulations

    • @Beautiful-lady-one
      @Beautiful-lady-one Před 3 měsíci

      Can you help me with the guidelines ? How do you get it?

    • @miketechsecurity
      @miketechsecurity Před 3 měsíci

      @@Beautiful-lady-one If you apply for a school help desk or student help, that is the first start.

    • @zDestructorTV
      @zDestructorTV Před měsícem

      @@miketechsecurityi need help badly . im midway through getting my ITF+ certification but im trying to land a level 1 helpdesk job now haha idk im lost

  • @jamesbaysinger9780
    @jamesbaysinger9780 Před 3 dny +1

    I just got my security+ about 2 weeks ago and I’m having a really hard time even getting an interview. The last only interviews I’m getting offered are accounting positions but that’s not what I want and I’m wondering if maybe my resume isn’t reflecting what role I want to be in

    • @202WinkProductions
      @202WinkProductions  Před 2 dny

      Yes, your résumé may be what it is. Have you seen my résumé video? It’s in my helpdesk playlist. Let me know if you want the link if you can’t find it.

    • @202WinkProductions
      @202WinkProductions  Před 2 dny

      And congratulations on your security+

  • @mrclipent3708
    @mrclipent3708 Před 11 měsíci +2

    You gotta get his hip to your skincare routine

    • @202WinkProductions
      @202WinkProductions  Před 11 měsíci +2

      Cetaphil Skin Cleanser and moisturizing lotion 🧴. Can be found at Walmart, target, CVS +

  • @Lofi-rq3tp
    @Lofi-rq3tp Před 8 měsíci +1

    I acquired my first tech job..cellular field representative..help desk
    ...good videos..💯💢

  • @kalboJeff
    @kalboJeff Před rokem +1

    Awesome story and awesome tips. Thank you it was very helpful 🙏🏼👍🏼

  • @natnaelberhanu-i8w
    @natnaelberhanu-i8w Před 9 měsíci +1

    I already graduated with a math degree so it's most likely impossible to get an internship since it caters to undergrads or students without a bachelor degree.

  • @korirrutto588
    @korirrutto588 Před 9 měsíci +2

    I’ve been working at a help desk job for the last four years, but not in the U.S …..what are the chances of a U.S company hiring me for a remote I. T help desk job, is it likely if I work remotely from my home country….

  • @mesekkai
    @mesekkai Před 11 měsíci +3

    Are you able to get an internship without being a student somewhere...i have a bachelor's in computer science but i have no experience but when i looked up internships the only ones that are available in my area is only for college students? How are you able to get an internship without being a student?

  • @frandomsss
    @frandomsss Před měsícem +1

    What non-IT skills are good to be transferrable in the IT field in your opinion?

  • @MSM-D5
    @MSM-D5 Před 2 lety +2

    I just finished studying at the bootcamp comptia a and network gonna try tap in with an internship

  • @mobmotivation6797
    @mobmotivation6797 Před rokem +1

    I can’t even get past the interview stage close to giving up

  • @troyb4533
    @troyb4533 Před 5 měsíci +1

    Associates in cyber security and finishing up associates in CS, no experience, like every job wants year or two experience.

  • @MsSamuraismores
    @MsSamuraismores Před 2 lety +2

    What's the name of your particular It position? Is is it help desk because I'm under the impression that helpdesk is call center. You're job looks super chill!

  • @Isaiah2640
    @Isaiah2640 Před rokem +1

    Please keep it up. keep it going!

  • @matty301
    @matty301 Před 2 lety +1

    Great content! thanks for the upload.

  • @yasintabatabaey3775
    @yasintabatabaey3775 Před 3 měsíci +1

    Thank you for doing this👍👍

  • @luckywilson9540
    @luckywilson9540 Před rokem +1

    This is the video I needed

  • @SuperSasquatchOG
    @SuperSasquatchOG Před 2 lety +5

    Hey, thanks for the videos! I live in VA, few hours from DC. All the jobs I see require Secret Clearance but I don't have that. What jobs should I be looking for?

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      Some jobs should provide it. TRy looking for entry level helpdesk

    • @russell5292
      @russell5292 Před 2 lety

      Most defence contractors require clearance, but not all. I would look for something in the private sector, a company that does IT, but not for the Gov.

  • @gemneye3545
    @gemneye3545 Před měsícem +1

    Can you intern at night or on the weekends or one day a week? What’s the best way to intern when you have to also still make money while trying to switch lanes in your career?o

    • @gemneye3545
      @gemneye3545 Před měsícem

      Ahhh ok I could loo for laid internships but that’s one option if available I still have the questions above if anyone can answer.

    • @202WinkProductions
      @202WinkProductions  Před měsícem

      The schedule itself would be based on your internship and their flexibility my internship worked with me

  • @miabbu
    @miabbu Před 2 lety +5

    What interview questions did they ask you for the internship?

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +4

      The basics , like what does ping mean, how would I handle a printer that doesn’t work over the phone … those typesZ

  • @hmar8719
    @hmar8719 Před 2 měsíci +1

    Hi how are you ! Congratulations on your success, one question ? Do you do remote I.T work? If so what do you prefer ?

    • @202WinkProductions
      @202WinkProductions  Před 2 měsíci

      Yes and I have videos on my helpdesk playlist with remote vlogs

  • @batman6540
    @batman6540 Před 2 lety +1

    I was almost in a Corsair Support job but the salary was low so i didnt take it.

  • @eritreashikor1991
    @eritreashikor1991 Před 2 lety +2

    Great video! New subscriber here.

  • @brash_.._brash4600
    @brash_.._brash4600 Před 11 měsíci +2

    I'm 18 and very good at computer stuff? do you think I can get the job and experience for the future?

  • @silvainkuimi2625
    @silvainkuimi2625 Před 2 lety +2

    I got 3 certifications but not big experience in the field, that's why my resume doesn't have favor for many company. I really need to do some internship to catch importants stuff. Could you advice please?

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +1

      Thanks for watching , call around to computer shops. Best Buy geek squad , google in your town. Best of luck

  • @kingbb7102
    @kingbb7102 Před 4 měsíci +1

    I have a comptia + and College (criminal justice) but I’ve been working so much that I can’t really get around to focus on my career path in the tech world. Any pointers?

    • @202WinkProductions
      @202WinkProductions  Před 3 měsíci +1

      Working in which filed , some times sacrifices will help us in the long run

    • @kingbb7102
      @kingbb7102 Před 3 měsíci

      @@202WinkProductions well currently I work as a postal worker, BUT this was only done to gain experience to become a postal inspector which is a federal agent. Since I had a 4 year degree and training which was a requirement I was able to save up a significant amount of money to use toward obtaining my certification, books etc to study (so yes sacrifices are necessary 100 percent) but my time is money and I now am trying to restudy and prepare myself for at least a tier 1 help desk job. I am beginning to understand the bigger concept behind Active Directory.

    • @kingbb7102
      @kingbb7102 Před 3 měsíci +1

      That’s weird I thought I replied love lol. Anyway I work as a mailman(sacrifice) currently BUT I was able to save a significant amount of money towards getting my comptia + and aws administrative assistant Certs. I want a remote IT position as a help desk assistant but i still have a lot more to learn as I go so nothing extremely strenuous just yet. What do you recommend? I need to start small before I go big obviously. I just created my IT resume since I’ve done various jobs that are somewhat unrelated etc armed guard. Any advice is much appreciated! Thanks!

  • @gileneo6999
    @gileneo6999 Před 2 lety +1

    Awesome talk!

  • @paultexasusa1366
    @paultexasusa1366 Před 2 lety +2

    Thank You

  • @randygentry7535
    @randygentry7535 Před měsícem +1

    What do you think about google certs help desk

  • @emabegum1308
    @emabegum1308 Před 2 lety +1

    I love they you say whatever😊😂🙏

  • @Musihoodie
    @Musihoodie Před 2 lety +1

    Is the pay raises pretty good in help desk I'm looking into the It field as it is a good skill I feel to have

  • @MrPotScraperz
    @MrPotScraperz Před rokem +2

    did they do any emplyment backgroudn checks ?

  • @akorydaeyussuf5507
    @akorydaeyussuf5507 Před rokem +1

    How long did it take you to land the job your currently at once your internship was over?

  • @sincerelysandi
    @sincerelysandi Před rokem +1

    Hi, good information! Are the computers you work from a windows or Mac? Also, I have a Mac, would me getting windows computer help me learn more about help desk?? Thanks new sub 🍎

  • @Napkin2d
    @Napkin2d Před rokem +1

    DC in da house!!

  • @johngonzalez9081
    @johngonzalez9081 Před 7 měsíci +1

    what is a good company to get a helpdesk internship with ?

    • @202WinkProductions
      @202WinkProductions  Před 7 měsíci

      Depends , if you’re in the DMV. I’d say the gadget guys or Best Buy

  • @jabarimitchell5621
    @jabarimitchell5621 Před rokem +2

    i’m a freshman track athlete on scholarship, what degrees do you recommend? .. i’m not really good at math will that be a problem, if so what other degrees would you might recommend?

    • @202WinkProductions
      @202WinkProductions  Před rokem +1

      I suggest taking any tech classes, not to sure abiut true degree due to me going to a 6-9 month tech college . But I do suggest I.T

    • @writtensword173
      @writtensword173 Před rokem

      From my research so far if you’re asking about tec jobs look into Information Science, compliance analyst. Outside of Tec., Nursing( yes, from what I see, men are living dreams as nurses now.), plus look at it/nursing combo-work from home, good money and no patients.

    • @writtensword173
      @writtensword173 Před rokem +1

      @@202WinkProductions I like your energy!!!

    • @202WinkProductions
      @202WinkProductions  Před rokem

      @@writtensword173 much love 💯💪

  • @missdesireindependance5194

    Are you required to take any Microsoft certifications for tier 1 or 2?

  • @Sovonnie
    @Sovonnie Před 22 dny +1

    Would you suggest an A+ cert?

  • @310MANRUTH
    @310MANRUTH Před rokem +2

    Ok

  • @TundeFunny
    @TundeFunny Před 2 lety +2

    what is your average salary

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +4

      It’s best to google the average salary by the state you live in to get a better view

    • @TundeFunny
      @TundeFunny Před 2 lety +2

      @@202WinkProductions im in dc as well

    • @TundeFunny
      @TundeFunny Před 2 lety +1

      wanted to hear a salary from an actual source

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +3

      @@TundeFunny www.salary.com/research/salary/posting/computer-and-network-technician-salary/washington-dc

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +7

      @@TundeFunny Yea I wasn’t tryin put all that out there , it’s good money .

  • @alexisbrown1295
    @alexisbrown1295 Před rokem +1

    Hi, I just got invited for a 4th round interview. Is that too much for a Level 1 Help Desk?

    • @202WinkProductions
      @202WinkProductions  Před rokem +2

      That’s not too much I had a 3 panel interview

    • @alexisbrown1295
      @alexisbrown1295 Před rokem

      @202WinkProductions Okay thank you! Thus whole interview process for tech is new to me

  • @kevinsebastianrodriguezpar6467
    @kevinsebastianrodriguezpar6467 Před 7 měsíci +1

    Congrats keep getting experience! how old are you?

  • @Monsenh
    @Monsenh Před 2 měsíci +1

    Will a cybersecurity boot camp help?

    • @202WinkProductions
      @202WinkProductions  Před 2 měsíci

      Yes I hear those work

    • @Monsenh
      @Monsenh Před 2 měsíci +1

      @@202WinkProductions awesome 👌 thank you for replying so fast. 🙏

  • @designyourself5921
    @designyourself5921 Před 2 lety +1

    🔥🔥🔥🔥🔥🔥

  • @alulahabesha7207
    @alulahabesha7207 Před rokem +1

    Thanks I have technical background
    I don't understand what ticketing system mean
    Thanks

    • @202WinkProductions
      @202WinkProductions  Před rokem +1

      Ticketing system is a platform where users can submit “tickets “ being help desk issues .

    • @JJFlores197
      @JJFlores197 Před rokem +1

      To add to 202's answer, when someone has a tech problem, the ideal thing is for them to put in a ticket. In the ticket, they put in a description of the problem and what they have already tried. That way, you as a technician know who needs tech help and what they need help with. Otherwise if you get calls and emails and people coming up to you saying they need help, it gets very difficult to organize your work. With a ticket system, you have a list of stuff you need to work on based on priority.

  • @persiacalloway1971
    @persiacalloway1971 Před 2 lety +1

    What was/is your educational background?

  • @selfruqyaguide
    @selfruqyaguide Před rokem

    How much was that course you took for the 6to9 months course

  • @Gooner253
    @Gooner253 Před 11 měsíci +1

    o you from dc? aye slim you still work help desk?

    • @202WinkProductions
      @202WinkProductions  Před 11 měsíci

      Yea moe 😎, level 2

    • @Gooner253
      @Gooner253 Před 11 měsíci

      @@202WinkProductions Killl! congrats keep succeeding! Starting my it journey soon in sha ALLAH appreciate the info

  • @Ib90
    @Ib90 Před 6 měsíci

    I cant find any intership in MN.😢😢

  • @ripsadthrax
    @ripsadthrax Před 9 měsíci +1

    How much did u spend on your education?

  • @tawannaholmes1542
    @tawannaholmes1542 Před 2 lety +1

    What did you learn at CTI

  • @Ashley-wq6gh
    @Ashley-wq6gh Před 2 lety +1

    Hey I live in SE are you able to share your intern source? If so I would love to give them a call

  • @fantasianobles5733
    @fantasianobles5733 Před rokem +1

    what school did you go to for IT?

  • @maalikserebryakov
    @maalikserebryakov Před 11 měsíci +1

    How much do u make

  • @HiPh0Plover1
    @HiPh0Plover1 Před 2 lety +1

    sup shawty u strike me as a triple og :D like i'd let the printer not print i dont wanna get stabbed shit :D

  • @adiaz1182
    @adiaz1182 Před rokem +1

    Whats your job title and your current salary (if you don't mind me asking)?

    • @202WinkProductions
      @202WinkProductions  Před rokem +2

      Help Desk Tech Level 2 ,That goes by state an experience , feel free to google it.

    • @adiaz1182
      @adiaz1182 Před rokem

      @@202WinkProductions cool! Just googled it. In my area average is 61k! Awesome!

  • @MegaMijit
    @MegaMijit Před rokem +1

    how much of help desk is downtime in your experience?

    • @202WinkProductions
      @202WinkProductions  Před rokem

      Really depends on the time of year

    • @MegaMijit
      @MegaMijit Před rokem +1

      @@202WinkProductions can you elaborate more? avg amount per day? recommend remote?

    • @202WinkProductions
      @202WinkProductions  Před rokem

      @@MegaMijit average maybe 7 per day , holiday season 1-3

    • @MegaMijit
      @MegaMijit Před rokem

      @@202WinkProductions goddamn that doesnt sound too bad!

  • @609STAACKS
    @609STAACKS Před 8 měsíci +1

    wwwww video

  • @smarphe3239
    @smarphe3239 Před 2 lety +1

    Is this help desk 1

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Yes but I’m Level 2 now… so more credentials to do other stuff

  • @syn4588
    @syn4588 Před 2 lety

    Step one: be a diversity hire

    • @202WinkProductions
      @202WinkProductions  Před 2 lety +30

      Your first step was to HATE .My skill got me the job as well as my personality 🤷🏽‍♀️ who’s looking up the video, me or you ? 😂🤷🏽‍♀️

    • @aurelioh2779
      @aurelioh2779 Před 2 lety +1

      Sheeeit das rite

    • @karax3848
      @karax3848 Před 2 lety +7

      she went to school, put in the time & effort, did an unpaid internship, EARNED this position, & put this video up to help others. it seems you missed step 1.

    • @user-lb5vt4ll9c
      @user-lb5vt4ll9c Před 11 měsíci

      Diversity hire in D.C.? No way! 😂😂

    • @syn4588
      @syn4588 Před 11 měsíci

      @@user-lb5vt4ll9c In certain fields there are diversity hires

  • @speakwithjenn5733
    @speakwithjenn5733 Před 2 lety +2

    Fantastic! I am a new subscriber to your channel and loving IT! Adding "IT Support Specialist" as a new career. I've just completed my course on Google. Received my certificate. Question, Should I send out my resume NOW without any experience? I just need you to tell me, YES!!!!!

    • @202WinkProductions
      @202WinkProductions  Před 2 lety

      Thanks for watching , I suggest you jazz it up with some type of experience , congratulations on the cert !

  • @dontemoten
    @dontemoten Před rokem +1

    Great info! We need to be friends. I have a few questions to ask

  • @GeorgeSukFuk
    @GeorgeSukFuk Před 11 měsíci

    BOOOOO! BOOOOOOOOOOOOO!