Configuring CIs, CI types, and relationships using CMDB in ServiceDesk Plus

[@manageengine]

Free incident management handbook: How Zoho handles the spectrum of IT incidents for more than 8,000 employees & 50 million users using ManageEngine. Get your free copy at mnge.it/download-now

[@manageengine]

ServiceDesk Plus Cloud is now available in an all-new makeover bit.ly/SDP-cloud-new-UI. The latest UI comes with a minimalist design and user-centric layouts, packed with new features like Kanban view and enhanced dashboards.
To know more about the new UI and to sign up for a free 30-day trial, visit our website at bit.ly/SDP-cloud-new-UI

[@a.c.rohanfernando6869]

Hi
I just wanted to know that during ITSM implementation, initially we can create the CI mapping and relationships manually. And is there a way to automate the same if we add an additional CI or do a modification in an existing CI ? So that it is not needed to do any manual modifications in each time of changes done in the existing service topology hieracy

[@saramirabi1485]

Hi, I want to have a history of modifications for relationships in CMDB, for example which user at what time make changes in relationships of CIs. Is there any way to track this?

[@manageengine]

Hi Sara. Please send us an email at [e-mail] with more information and we will get it sorted out for you.