ServiceDesk Plus overview demo

Get the excellence matrix e-book today for free: mnge.it/Download-ebook
The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/Download-ebook
ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top-notch IT service delivery. With advanced ITSM functionality and easy-to-use capabilities, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. More than 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction.
👉 Learn more about ServiceDesk Plus at mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - mnge.it/D1Q
👉 Get a tailored price quote - mnge.it/R0b
👉 Sign up for a 30-day free trial - mnge.it/L8G
In this video, we will discuss
00:00 - ServiceDesk Plus Overview
2:40 - Request Management
16:37 - Solution Management
20:25 - Problem Management
24:33 - Change Management
34:16 - Project Management
39:50 - Hardware and Software Asset Management
56:25 - Configuration Management Database (CMDB)
1:02:54 - Purchase Management
1:08:05 - Contract Management
1:10:35 - ServiceDesk Plus Integrations
1:14:17 - Reporting
Watch other features in ServiceDesk Plus:
👉 Incident management ► • Incident management in...
👉 IT change management ► • IT change management i...
👉 IT asset management ► • IT asset management (I...
👉 Request management ► • Request management in ...
👉 Knowledge management ► • Knowledge management i...
👉 Enterprise Service Management (ESM) ► • Enterprise Service Man...
👉 Configuration management database (CMDB) ► • Configuration manageme...
👉 IT project management ► • IT project management ...
👉 Release Management ► • Release Management in ...
👉 Self-Service Portal ► • How to use the Self-Se...
👉 Asset discovery ► • Unified agent for asse...
👉 Zia in ServiceDesk Plus ► • Zia in ServiceDesk Plu...
👉 Request Life Cycle (RLC) ► • Request Life Cycle (RL...
To learn more about how ServiceDesk Plus can help your ITSM efforts, check out our other resources.
👉 Edition comparison - mnge.it/Nlf
👉 ServiceDesk Plus Cloud vs. On-Premises - mnge.it/ypy
👉 Pricing plans - mnge.it/8W5
👉 Technical support - mnge.it/sSN
👉 GDPR compliance - mnge.it/BZO
👉 HIPAA compliance - mnge.it/Wkx
For more video tutorials and updates on ServiceDesk Plus, subscribe to our channel here bit.ly/me_yt
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[@manageengine]

Get the excellence matrix e-book today for free: mnge.it/N53
The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/N53

[@ibnmasr010]

suggestion to remove the background music and enhance voice recording quality

[@nileshjrathod]

Eliminate the background music from the video. It can be quite bothersome and diverting when trying to focus on the speaker's audio.

[@vkmemes8640]

Clear cut explanation you guys really nailed it, kudos to whole team.. It's going to help me a lot in my interview thanks guys lovely presentation ❤❤❤❤❤😇😇

[@manageengine]

Glad you liked it!

[@manageengine]

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[@keithcrow2663]

the sound is terrible

[@manageengine]

Sorry for the inconvenience. Can you elaborate the issue so that we work on fixing it along with the team?

[@GlennMorgan]

@@manageengine There is a lot of echo being picked up by the mic. It seems that this was recorded in a boardroom perhaps. Using a smaller sound dampened room can help reduce the echo and make it easier to hear the presenter.

[@user-yq7wu8zo9b]

remove the damn music its distracting while i'm trying to focus on LEARNING. FFS