Sec. Pete Buttigieg: Know the “Fine Print” Before You Travel
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- čas přidán 28. 06. 2024
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#3 - Discuss airline passenger rights with the U.S. Secretary of Transportation Pete Buttigieg. What do you do if your flight is delayed? What about if your bag doesn’t arrive on time? Can you get a refund if your flight is canceled? We dig into the “fine print” of airline travel so you know your rights and are fully prepared next time you travel!
Get the TOP Airline “Fine Print” Hacks to use for your next trip here: erikakullberg.com/fine-print-h...
To see the Airline Customer Service Dashboard we refer to in the episode, go here: www.transportation.gov/aircon...
If you’d like to leave feedback about your recent U.S. airline experience, you can let the U.S. Department of Transportation know at their website: www.transportation.gov/aircon...
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Timestamps:
00:00 - Intro
01:59 - What can you do if your flight is canceled?
04:13 - What is an airline “Customer Service Plan”?
11:03 - Secretary Pete’s relationship with U.S. airlines
13:24 - Baggage delays
18:27 - What is the “Contract of Carriage”?
22:03 - What to do if your flight is bumped
36:16 - Secretary Pete’s career aspirations
38:43 - Secretary Pete taught me
Hi! Get the TOP Airline “Fine Print” Hacks to use for your next trip here: erikakullberg.com/fine-print-hacks
Did you enjoy the episode? Please leave us a review here: podcasts.apple.com/us/podcast/erika-taught-me/id1650076906 It really helps the podcast especially since we’re just getting started. Even just a sentence is perfect!
Not only did I learn (some of) my rights when traveling, but I give a lot of respect to Sec. Pete for his insights.
Thank you for watching! You can also listen on the go by searching “Erika Taught Me” wherever you listen to your podcasts
Another great one! I've never had the pleasure of hearing Sec. Pete Buttigieg talk in a casual relaxed atmosphere like yours. It was really nice. I like the short periodic breakaways from the interview too where you discuss highlights. Nice touch!
You mean Pete Buttplug?
Erika, I never thought you would interview Pete B! Good Work!
Loved Secretary Pete!
This interview was very user friendly and very informative. I’m bookmarking this episode for future reference. Thank you for your consumer advocacy.
Amazing episode...I have had my bags delayed and/ or lost and I have never filed a claim. Now, I know and it will not happen again. Thank you!
What a beautifully shot, engaging and informative episode. I'm sharing this on my social media platforms. Great work Erika.
I appreciate this! Allegiant cancelled flight & left us stranded. Refusing to give cash refund over 1k.
Thank you so much for all the helpful information. You and Secretary Pete answered so many of the questions that I've had as I've traveled.
Great Video Erika! I was delayed back in November, so it's good to brush up on what i need to know if this happens to me again! Thank you! Oh and Thanks to to Pete as well for sharing what your doing at DOT to keep to airlines in check!
I am grateful there is someone out there advocating for passengers when after spending hundreds of dollars for a service we deserve that service! I have actually had to file a claim with the DoT after an airline would not refund me for 2 years during covid, and I ended up receiving a cash refund!
I have great respect for Pete
Great Episode 🎉
Really useful! I wish more such content that is true, useful, easily digestible for common people is created and dissembled. Thanks Erika & Pete!
Great interview. The dialogue between Erica and Security Pete was friendly and easy follow along with.
Love this girl. You are helping many people!
It was very informative and provided us with a lot of tips to advocate for ourselves when dealing with Arlines. The speaker was very sincere and cares about the passengers . Great job .
This is my first podcast. It was very informative and now I know where to go when I have questions. Thank you!🤩
I hope the DOT actually follows through with that they plan on doing.
Definitely interesting. Will be watching more
Another recent trip. >10 hour delay, cancelled overnight. Delta is refusing to reimburse hotel.
People who could not afford hotel slept on floor in JFK last month. 😢
Erika! Another excellent episode of the pod! Thank you so much for putting the video version here on CZcams! See you next week!
Currently traveling as a digital nomad and I find information like this extremely valuable. Podcast is off to a great start. Looking forward to more great content!
Thank you!
Perfect, I needed this for my travel on AA in a couple months.
Thank you for bringing clarity to our rights
Great work Erika! Fellow Domer here has become a big fan of your content. :)
Thank you! Go Irish!
I enjoyed this episode of Ericka Taught Me. Keep the good work coming.
Thank you for teaching us. We really appreciate it.
This is great! Thank you!
Love Pete Buttigieg and learned so much. Go Erika!
So much helpful information, thank you so much!!
Erika this was an awesome episode. My first one with you and I will be back for more.
I admire this man. And you. Both trustworthy people. Peace.
Erika, I need clarification on two things:
The full cash refund in the case of cancellation - is that literal cash? Paper money in hand? Or is it a full refund to your original payment method that will take 10 to 14 days to reach your payment method’s account? Because sometimes you need that money immediately in order to book another flight to continue on to your destination. Otherwise, you’re potentially stuck in the airport.
That leads to the second query regarding airlines being required to provide food and accommodations when a delay or cancellation strands a passenger overnight. (And what constitutes a “significant delay”?) If that is the case, then is there literally no reason to see people sleeping across terminal chairs and benches because of cancellations? We’ve all seen that happen, or even experienced it personally. Shouldn’t the airport personnel be informing those folks they are entitled to a free hotel room?
Loved this chat. Pete has such a lovely tone to his voice.
Loved it! As an international currently in the US, I have been delayed multiple times. I could have asked for a meal had I known. Thank you, Erika.
Thanks for this! I wish I would have known this when I've had delays, damaged luggage and when I got stuck in puerto rico! This would have helped alot. I'm glad I have this information now. I'm already relentless now this put it in overdrive 😌🙌🏽🤣🤣.
Just discovered this series of podcasts. Can't say I will listen through all of them with the same level of focus I did this one (as an example I don't expect I would be very interested in waxing bikini lines lol) but now I am on the hunt for the next interesting thing I can learn from Erika! Great format and great questions! Also, props to "Secretary Pete", I think you are doing an awesome job as Secretary of Transportation...
Totally enjoying your podcasts Erica. Very interesting guests. Looking forward to others.
Really enjoyed it, thank you for helping us all!
excellent show! thank you so much for sharing this useful content!
Erica it would be nice to have some pamphlet with these information just the power points. I would definitely buy to travel with. We need that website to file a complain on these airline
I made it for you here! It's free :) erikakullberg.com/fine-print-hacks/
Excellent interview, I never knew! This is excellent info as I fly at least twice a month.
Simply awesome! Great work!
Great information as usual Erika; and thanks to Pete!
Great information for us consumers. Keep up the good content!
It is so great to have someone of your caliber (and Mayor Pete, oh wait, Secretary Pete!) looking out for us. It just seems more and more the big companies have all the say and power and it is wonderful knowing there are resources to mitigate some of their power.
Super informative. Thank you
Great video, and awesome questions. Thisinformation is always so hard to find, keep track of, etc. However, I did have one question related to delays or cancellations. In the video, its made clear that the airline needs to take care of food, hotel, etc. That's great. What isn't clear, is what about the hotel (assuming you aren;t going home) at your destination. Many hotels, will not do a cancellation within 24 hours. So then, your flight gets delayed or cancelled, the airline takes care of the food and hotel, but since its within the 24 hours, the destination hotel is still going to charge you. There should be something to take care of that too. If it's not your fault that you aren't there to use the hotel room that you booked, you should not have to pay for it.
I learned a lot. Thank you.
Very informative. As a person who doesn't travel much, my level of travel anxiety goes through the roof due to the possibility that something might go wrong like the possibility of losing my bag. With the information in this video, u made with Pete, I feel a level of confidence to tackle the issues that might arise during a trip. Thank you Erika!
Thanks, great interview
Another great one
I could not wait for this to come out, since i so very much enjoyed your first 2 Podcasts ! I have to say, yet again, Erika you rock! You chose such a lovely person to interview and i learned so much about and from Pete Buttigieg ! I don't fly a lot , but the few times i did, with a disabled child, have been very stressful because i have experienced being at the airlines mercy! Now going forward being armed with this information I feel like i might have the upper hand next time and feel less helpless if forbid my daughters wheelchair again takes almost 2 hours to appear on the luggage belt.. Thank you for making my morning fun and informative, holding my first cup of coffee for the day! Also glad you post the links for a quick reference.
Very informative, thank you!
So much great info!
Loved this discussion~ tyvm both of you
Thank you! Great content.
Extremely informative and appreciated…hitting the subscribe button now!
Great podcast !!! Excellent information!!! Love it
Very informative. Keep it coming.
This was fantastic and so informative!! 👏🏾 👏🏾👏🏾
Great interview!
Great info, very informative. Thank you for your dedication to helping all of us.
Wow fantastic interview, just sent an email to get your PDF Fine print! Thanks to both you Erika and Pete B. Good job to both!
Great video and tips! Sec. Pete was such a nice and knowledgeable guest to have. Loved it!
Very informative! Very engaging and relaxed conversation with Sec'y Pete. Thank you!
Great Podcast! I hope Pete runs for President again. Well done Erika.
You are an excellent interviewer! I really enjoyed you both.
Thank you. I learned so much from your podcast.
❤amazing! Very informative.
Well produced and very educational, from a frequent flyer here.
Interesting and informative.
This was really helpful. I'm planning a trip soon, so knowing my rights will be beneficial if problems arise.
Need more informative content from US federal officials like this video.
This was so awesome! It taught me so much. Happy to hear that the DOT is watching out for us! Thank you 😊
Love your TikTok so glad you're doing longform videos now! And wow what a get with Pete!
Wonderful information, I fly very little but it is niceto know that there is a lot available to me behind the scenes.
Awesome podcast!!!
I was hoping someone would pose this question, "What do I do when the airlines refuses to refund my money after I cancelled the flight and I cancelled it in more than 72 hours before the scheduled flight?"
❤❤❤thank you
Great work. Thanks. Would like to know if international airlines who serve the US market also have to abide by the DOT guidelines? On my way back to the US in Lufthansa they lost my bag. No customer service is helping solve this. It has been a month a nothing has been done by the airline.
I have to look at a few flights that they said I couldn't get a refund on....LOL.....on a serious note.. appreciate you enlightening us on the small fact that have a huge impact on us financially !
Thank you ☺️
Thank you for bringing in a wonderful guest because I never knew anything about flights (cause I just started traveling this year). This whole video was mind-blowing for me since I didn't know such things like this existed.
Thank you Erika!
Extremely educational and useful information! Besides been a very resourceful, rigorous, and transparent lawyer, she is an excellent host!
I also liked how articulated and straight through the Sec. Buttigieg's speech is. Seems like an accountable and professional public servant. Can't wait to see take place the mentioned Sec. of Transportation plans been executed and enforced.
I'll be looking forward for Erika's next episode!
This was great for all of us to hear thank you for very helpful information. Had a question what if you booked a flight thru a third party, does any of these benefits work in that case?
Subscribed!
Agreed. Didn't know she's on CZcams till now 😃😁
Thank you so much for this episode!! Such great information.
I know you said you aren't interested in the fine print of software, however, I feel this could be such a good area for you to bring awareness of what software has people agree to. This is such a huge issue not only for adults but especially our youth and adolescents. When we agree to terms and conditions of software apps, there are some that we agree for them to READ OUR TEXT MESSAGES. With your platform, this could be a great area for you to bring awareness to!!
Thanks for all you do!!!
Great 😉
Good to know (I didn't) the dept. of transportation is watching the consumers backs.
Thank you Erika, I am flying in July 2023 to Ireland through Toronto's Pierson Airport. Originally we had a 4 hour layover, but just this morning they changed our flight and now we have a 7-hour layover. The 7 hour layover is now both ways. I am so mad because I did not upgrade to Business class to now have a 7 hour delay in Toronto both ways. Any recommendations?
Ok so I've READ the fine print. The DOT website says:
Limits on Baggage Liability - Domestic Baggage Liability
For DOMESTIC flights, DOT regulation allows airlines to limit their liability for a lost, damaged, or delayed bag. Airlines are free to pay more than the limit, but are not required to do so.
The maximum liability amount allowed by the regulation is $3,800.
HOWEVER, the Southwest website seems to have created a LOOPHOLE with their verbiage on their Contract of Carriage. Under 7) Baggage, i. Limitations of Liability, 1. it states: The liability, if any, of the Carrier for loss of, damage to, or delay in the delivery of Checked or carryon Baggage and/or its contents
(so here it says they are liable for delay)
but then under i. in that same section it states: The Carrier will compensate the Passenger for reasonable, documented damages incurred as a direct result of the loss of, damage to, or substantially delayed delivery of such Baggage up to the limit of liability
My question is in the "SUBSTANTIALLY DELAYED" wording... wouldn't this leave too much open to interpretation for the airlines to determine: "Oh yes, 1 month is what we consider substantially delayed" whereas you might consider substantially delayed as more than 1 hour... how can you protect yourself from the airline just leaving you hanging by saying "your luggage wasn't *substantially delayed* enough by their standards" to be liable for compensating you anything?
What’s the best way to contact the airline?
Do all of these rules apply to international travel (to/from the US including layovers)?
Requesting CC for future videos please.
Do you have ebooks
What is flights canceled, you are still at home same day of flight & they rebook you for flight rerouting you to a layover city that causes you to arrive later than your original booked flight? Plus you get a seat option for only outside isle that you have to pay for vs your window seat that was open and no pay was needed to select?? Does this all just fall under canceled refund due to 1hr later arrival?
Are these rules apply for international airlines that travel to-from USA as well? For example does it apply on Turkish airline or Qatar airline?
I was told by Alaska airlines that my flight was documented as FIRST weather delay and SECOND Mechanical error.. And because they ONLY go by the FIRST indication that is what they use for accommodations???? Is this correct? I was also told by Wanda in Customer care that they are NOT OBLIGATED to give me a cash refund they can give me a voucher and that is going above and beyond.