What is CRM? | A guide to CRM software by Zoho CRM

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  • čas přidán 30. 07. 2015
  • Customer Relationship Management (CRM) is an approach that helps businesses improve existing customer relationships and acquire new customers faster. Here's a CRM overview for you to get started easily and understand the benefits it can bring to your business.
    To learn more about CRM software: www.zoho.com/crm/what-is-crm....
    Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
    For more information or to sign up for a free CRM, visit: www.zoho.com/crm/
    ................................................................................
    Twitter: / zohocrm
    Facebook: / crm.zoho
    LinkedIn: / zohocrm
    ................................................................................
    #crm #salescrm #crmsoftware #crmsystem #customerrelationshionmanagement #zohocrm
  • Jak na to + styl

Komentáře • 146

  • @rosemaryrieger6676
    @rosemaryrieger6676 Před 3 lety +157

    I was not paid to comment and I’m literally gonna use this for job interviews, just saying, this is easy to recall and has solid interview points to use later. Plus it’s a short video which is always a bonus

  • @Mastersolve
    @Mastersolve Před 4 lety +20

    This is a very clear and concise video for beginners to CRMs. Thanks for sharing!

  • @pogosecurityllc1075
    @pogosecurityllc1075 Před 2 lety +3

    I use mainly CRM RUNNER as my CRM for field service business. but thank you for the explainer, its important to understand what CRM actually is!

  • @thomasmcmellin3
    @thomasmcmellin3 Před 7 lety +42

    One important part of the video discusses “qualifying” your customer. This is a very important step, without it you can waste your time, the potential customers time, and it could ensure that they will never become a customer. If you are selling a product that way over the potential customers budget then you are wasting your time and there time. Or if you are trying to sell them a product that will help them with something they do not feel is important, you are wasting time. During your initial communication with the potential customer you need to find out what kind of budget is available and what is important to them. If your products are not a good fit for them but you make a good impression, they may one day be a client or they may be able to refer you to someone that the product would work better for.

    • @aclue3583
      @aclue3583 Před 7 lety

      Thomas McMellin ً. حجج

    • @Alpha-Scythe23
      @Alpha-Scythe23 Před 2 lety

      Absolutely correct, customers wasting your time because they wanna be cheap saves you both a headache.

  • @imranahmed760
    @imranahmed760 Před 3 lety +3

    simple, informative way of understanding CRM

  • @vladad2109
    @vladad2109 Před rokem

    Thanks a lot for the video! Even if I already use a CRM, it's always interesting to learn something new about software ;) A very simple but useful guide for any CRM. I tried Zoho, but then switched to Flowlu because it's more user-friendly and suitable for my case. Also, it's more affordable and has all modules at once, but still, even for Flowlu this guide is good. Thanks again!

  • @tamistelfox
    @tamistelfox Před rokem

    Very informative video in a short amount of time. Easy to understand. Pictures and diagrams were also very helpful. Thanks for sharing!

  • @kartik.b9706
    @kartik.b9706 Před 3 lety +2

    thankyou it helped me in recalling CRM as I was trying to brush up the topic .

  • @diamondkieti
    @diamondkieti Před 3 lety +3

    Thank you for this video. Everything neatly summed up.

  • @Imagine99997
    @Imagine99997 Před 4 lety +10

    Nice content. Already old video but still on point!!!

  • @hansikabansal1736
    @hansikabansal1736 Před 3 lety +8

    Thanks for explaining it so well. :)

  • @TheRepain
    @TheRepain Před 3 lety +10

    explanation starts at 1:15

  • @SamuelBadewa
    @SamuelBadewa Před rokem

    Now I know the true meaning of the word CRM; am happy to be here; I look forward to more opportunities in the ARPRO Academy.

  • @chuckofalltrades
    @chuckofalltrades Před 4 lety +6

    Pretty useful. Thank you.

  • @italiagorino6358
    @italiagorino6358 Před 3 lety +2

    This is a very important part of any sales..

  • @VeenaProERPSolution
    @VeenaProERPSolution Před 3 lety +5

    Good information. Thank you for sharing👌

  • @victorfernandez2505
    @victorfernandez2505 Před 2 lety

    It helped me to understand crm better than notes!

  • @Forhindhudharma
    @Forhindhudharma Před 2 lety

    Can you please tell me what is CTL stands for? In my work area there two tools, which is CRM and CTL.

  • @Scotchbonnett
    @Scotchbonnett Před 2 lety

    This is brilliant ! Thank you.

  • @Nicole-is-global
    @Nicole-is-global Před 3 lety +3

    GREAT EXPLANATION 👍

  • @MNJLLC
    @MNJLLC Před 3 lety +1

    Thanks for the great information!

  • @MrFuzzyscreen
    @MrFuzzyscreen Před 3 lety +1

    helpful, thank you for sharing!

  • @andekishore8858
    @andekishore8858 Před 3 lety +1

    thanks for ur valuable speech

  • @ghislainemontfort9026
    @ghislainemontfort9026 Před 4 lety

    good information for better results and self trusting

  • @eliyartursun
    @eliyartursun Před 3 lety +1

    Perfect explanation, thank you!

  • @shanawarrehman786
    @shanawarrehman786 Před 4 lety +2

    Great video boss.. Thanks ..

  • @HengPAL
    @HengPAL Před 3 lety +1

    Great to see your share. It is really useful.

  • @syedkadhar
    @syedkadhar Před 7 lety +11

    Really I thank you for this video I got the info what I need........

  • @cleint9605
    @cleint9605 Před 3 lety +3

    Lovely, thank you

  • @nathanraymond7525
    @nathanraymond7525 Před 4 lety +14

    Thank you for this!! I hope I can help you by helping myself!

  • @PipelinerCRM
    @PipelinerCRM Před 4 lety +10

    The pipeline CRM application is proficient in managing your leads and you can easily track sales and manage your work. You can focus on customer satisfaction instead of managing sales because CRM gives you much better data organization.

    • @thespicyspicey
      @thespicyspicey Před 3 lety +1

      It's funny to see that you're advertising your company here.
      I think this gesture proves that which CRM is the one to bet.

  • @erpyazilim
    @erpyazilim Před 8 měsíci

    Good Luck ERPIS ERP and MES-IOT Solutions

  • @sunandapavan2647
    @sunandapavan2647 Před 3 lety

    if we join job on CRM is there any growth forther r better to go alternate

  • @B2Bwhiteboard
    @B2Bwhiteboard Před 2 lety +1

    Informative video thank you 😀

  • @UpasnaKumari-uh8zi
    @UpasnaKumari-uh8zi Před rokem +1

    zoho's inclusion is really on another level

  • @solinphoy5256
    @solinphoy5256 Před rokem

    So well of showing these information 💖

  • @curiocity4642
    @curiocity4642 Před 2 lety +1

    Nice explanation !

  • @theirbodiesnotours
    @theirbodiesnotours Před rokem

    Wow excellent explanation

  • @nkosinathisitholejobe551

    This is amazing.

  • @haruntuhin226
    @haruntuhin226 Před 7 lety

    Nice video

  • @funquizzes36
    @funquizzes36 Před 2 lety

    New Subscriber from Philippines

  • @mhn147
    @mhn147 Před 3 lety

    Thanks!

  • @sumayyaali7394
    @sumayyaali7394 Před rokem +2

    really helpful 🥰

  • @riponhosen6473
    @riponhosen6473 Před 4 lety

    Very good

  • @WorldOfJD
    @WorldOfJD Před 6 lety +26

    This video could have been grounded more with examples of CRMs and how specifically it achieves the claims set out in this video.

  • @chikaonwuegbusi9379
    @chikaonwuegbusi9379 Před 2 lety

    Nice job

  • @farhatimtiaz6801
    @farhatimtiaz6801 Před 2 lety

    Can.I.link my website newsletter to zoho crm ?

  • @alexiadelbos3541
    @alexiadelbos3541 Před 2 lety +1

    Hi! Would it be possible to get the english transcription? I can see the one in german but I couldn't change it to English... Thnaks!

    • @nexen1041
      @nexen1041 Před rokem

      While watching this video, press on the three dots on the top right corner. List of choices will pop up from the bottom of mobile screen. Choose the caption option and change the language as u wish.. ✌️

  • @hippopotomonstrosesquipped8362

    I can't imagine how much this guy's hand is aching from all the drawing he does in every vid...

  • @darshpaliya1347
    @darshpaliya1347 Před 2 lety

    How much for CRM in India?

  • @adilakhtar007
    @adilakhtar007 Před 3 lety +1

    Amazing 🔥❤️

  • @Shawnmyrelle
    @Shawnmyrelle Před rokem

    THANK YOU!!!!

  • @eiliyaheyamjiang7858
    @eiliyaheyamjiang7858 Před 3 lety +1

    I was application Loans international financial wordwild on zoho
    The zoho need fees Payment for laons?

  • @gjeraq
    @gjeraq Před 3 lety +5

    @Zoho Do you draw the pictures yourself?

    • @pranavmahapatra
      @pranavmahapatra Před 3 lety

      It can be done with a software called videoscribe

  • @manojravichandran9737
    @manojravichandran9737 Před 2 lety

    Nice

  • @akaaccount
    @akaaccount Před 2 lety +1

    Great summary, but only 56% say that having a CRM improved customer relationships? That's pretty low considering the cost of a CRM, and I would assume that respondents were biased to respond positively to the survey by the amount of money and time they put into their CRM...

  • @AnontoBiswas
    @AnontoBiswas Před 6 lety +1

    I have a different question. How does some make a video like this one? Which software is being used? Thanks in advance.

    • @speedyboy9988
      @speedyboy9988 Před 6 lety +1

      Videoscribe is use to make such videos..

    • @rajjain6014
      @rajjain6014 Před 5 lety

      Is VideoShare free to use or chargeable?

  • @mdpalash2213
    @mdpalash2213 Před 2 lety

    good

  • @igu642
    @igu642 Před 8 měsíci

    ❤❤

  • @karthigeyanv6779
    @karthigeyanv6779 Před 2 lety

    I want to join Zoho

  • @nickperet9195
    @nickperet9195 Před rokem

    I loved Zoho CRM, but the transition to Zoho One has been a disaster. We have had access problems to all the applications. I upgraded to premium support and then upgraded to the Zoho Creator Professional package on top of that. It's been 20+ hours over two weeks without a resolution. I just made a free trial account with a different email and have access to everything I need right away. This is the worst customer experience I have ever had with a software company - and I am pretty sure their product is great if you get to use it!

  • @Emptiness771
    @Emptiness771 Před rokem

    I'm interested in this kind of system for capstone project

  • @altmediapost
    @altmediapost Před 3 lety +2

    80% of small businesses do not use a CRM. You lose revenue when using spreadsheets and sticky notes to manage relationships with customers. Do not neglect a competitive advantage, sign up for Axiom CRM, a simple to use CRM for small business that won’t break the bank. #CRM #smallbusiness #smb #sales www.axiomworkspace.com

  • @Lhoyte1
    @Lhoyte1 Před 2 lety

    0:55 starts

  • @zeus433
    @zeus433 Před 2 lety +1

    3:42 When did 67% and 56% all of a sudden become impressive return rates? thats like 3 and 2.5 star rating over 5. Not great.

  • @Dragon34th
    @Dragon34th Před 4 lety +2

    It's the acronym for crime. Criminal Rehabilitation Management.

  • @notrhuwa4297
    @notrhuwa4297 Před 4 lety +11

    how did this show up in my recommended

    • @green_universe
      @green_universe Před 3 lety +2

      The algorithm is predicting you will soon be starting small business then grow thus needing this service.

  • @blue4744
    @blue4744 Před 2 lety

    Waste of time still no clue what crm is, this video was just want good business??? Well then my friend just implement crm 👍
    But what is crm welll my friend 👀 its crm wow learned so much

  • @blackl1steddrums
    @blackl1steddrums Před 3 lety

    He’s not actually drawing the pictures

  • @user-gk5ku9gp2z
    @user-gk5ku9gp2z Před 2 lety

    Ok

  • @cooperkuppsburner5783
    @cooperkuppsburner5783 Před 3 lety +3

    They have Rick and we wan’t him back!

  • @AJAY-vs6yy
    @AJAY-vs6yy Před 4 lety +1

    CRM is a bigger group in the walking dead😊

  • @sfkmtb9324
    @sfkmtb9324 Před 4 lety

    Highly suggest checking out Clear C2, Inc. Not just another vendor but CRM Partner that molds and customizes there in house, developed platform called C2CRM and is directly supported in house. On-Prem or Cloud based they do both and there CRM supports SMB to Enterprise level customers with out the Enterprises pricing and they don't nickel and dime you. Thy the 30 day demo and give them a call.
    www.clearc2.com

    • @PJchecky
      @PJchecky Před rokem

      Don't waste your time with these guys. They make it look like they charge 35 bucks a month but actually have a 370 dollar minimum!

  • @eltoroluckypatientzero1355

    I see a The Walking Dead fan, cool

  • @kagodoemmanuel9117
    @kagodoemmanuel9117 Před 4 lety

    Join kagodo foundation

  • @cdev-kz3lj
    @cdev-kz3lj Před 2 lety

    did he really draw and color everything in the video though? my hand hurts just watching it 😩

  • @steveneubeck3768
    @steveneubeck3768 Před 3 lety +1

    I am retired and when working hadd no knowledge of business and could c are less.

  • @matthewlo55
    @matthewlo55 Před 3 lety +1

    Civic Republic Military

  • @angelkayla2843
    @angelkayla2843 Před 2 lety +1

    IN THE USA CUSTOMER SERVICE IS CRAP . THEY ARE FAST AT CHARGING YOU BUT GIVING YOU QUALITY IS BAD. THEY ARE SO QUICK TO CHARGE PENALTIES AND RESTORATION FEES . PEOPLE LIKE TO MAKE THE OWNERS OF COMPANIES RICH INSTEAD OF HELPING PEOPLE

  • @phantasm1c699
    @phantasm1c699 Před 3 lety +71

    lol u can tell everyone here was either paid to have all the nice comments or work for zoho

  • @RedlegsBluelegs
    @RedlegsBluelegs Před 3 lety +1

    "It's not a tactic, it's a strategy" Those are synonyms.

  • @aadilrashid5051
    @aadilrashid5051 Před rokem

    nowhere does he actually tell u about crm software, he just gives u its pros

  • @gonzalomurillo8713
    @gonzalomurillo8713 Před 4 lety

    TRADUCCION ORAL O BAJAR VIDEO

  • @mohamedmanzoor3489
    @mohamedmanzoor3489 Před 2 lety

    இத கொஞ்சம் தமிழா எஸ்பிளான் பண்ணுங்க. இல்லனா தமிழ் லிங்க் அனுப்புங்க

  • @tariqikramkhan
    @tariqikramkhan Před 2 lety

    First Minute and 30 secs are a waste of time. Could save 25% of our time.

  • @andreas_triant
    @andreas_triant Před 2 lety

    This hand animation is so distracting I can't focus at all 😶

  • @ronopatrick7104
    @ronopatrick7104 Před 3 lety

    Too shallow

  • @dreamzzz-_-3675
    @dreamzzz-_-3675 Před 3 lety +6

    The walking dead!

  • @alexalvarez7738
    @alexalvarez7738 Před 2 lety

    What is CRM? Civic Republic Military haha

  • @RAZERLION
    @RAZERLION Před 4 lety +2

    WALKING DEAD

  • @jacquesgrove7009
    @jacquesgrove7009 Před 4 lety

    What is CRM? Nothing that Zoho ever came up with.

  • @nickperet9195
    @nickperet9195 Před rokem

    Customer service will lie and waste your time

  • @user-ge3tg2ny9g
    @user-ge3tg2ny9g Před 2 lety

    احذف أو احذفو هذا الفيديو