How to Fix Wifi Issues on the Dell XPS 15! (All Models With Killer Cards)
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- čas přidán 29. 08. 2018
- ➡️ Dell XPS 15 (7590): amzn.to/3f7W8aM
➡️ Intel 9260 Card: amzn.to/2PS8QiA
➡️ T5 Torx Screwdriver: amzn.to/2LFB5xy
I've had my Dell XPS 15 for about 3 weeks now and I love it, but I have had one reoccuring issue. The wifi is not reliable at all. I did some research and this is a very common issue with the Killer Cards that Dell is using in the XPS line.
So rather than fight with Dell Support, I went ahead and purchased the Intel 9260 Wifi Card and T5 Torx Screwdriver to fix it myself. Check out the links below for the items in this video!
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Nice video. One very important step Tyler did not mention is to disconnect battery power before removing old chip and inserting a new one. If you don't disconnect power you can easily fry your wifi chip and other too.
Thank you so much!!! Loved the XPS until I was running into the same issues that you had. Just replaced the Killer Card and now my Download speed even got up!!!
This worked a treat! It's very disappointing that Dell can take so much money from you and leave you having to fix elements of it's product yourself. I'm in Scotland and it cost me no more than £25 to replace the WiFi card with the recommended tools in this video. Great video, thanks Tyler!
Thank you for this video. Bought a Dell15 xps last week and it would only connect to the wifi for about 10 mins. Did what you said replaced the wifi card with the one you suggested and no issues at all now.
Thank you so much for the video. I've been struggling with Killer Wireless in my XPS13 for months right now, falsely blaming Windows Updates for the connectivity issues.
Right now my WIFI is super-stable and works like a charm.
Thanks! I have been getting around 7 Mbps download speeds on my XPS 15 (9570) on the Killer card and have only been able to connect to my 2.4 GHz wifi, unable to connect to the 5 GHz. After replacing the Killer card with the Intel 9260, I am now able to connect to my 5 GHz wifi and have speeds of 90+ Mbps. Huge improvement! Unbelievable Dell's stock cards are so crappy
I want to purchase the 9260 wifi card for my 9570.. i have 2 questions.. did you swap the wires ( the black and white) and did you have to download any drivers or was it plug and play?
What ? 582 videos and 8.9k subscribers keep going man don’t give up never!
Thanks for the encouragement. :) I've had to slow down on the videos lately due to us being in a transition time period in our lives and I don't have a lot of time/space to record. Also I am switching focus from a "tech review channel" to just a general tech and gaming lifestyle channel with the occasional random vlog or two haha
After months of installing, updating, crawling the internet, even calling ISP to find out what is going on I found your video. Bought the card via amazon ASAP - wholly smokes! It finally works, no random packet loss anymore, no connection problems, etc. Even got up to 48Mbs never ever had that before. I have to say your help is more efficient compared with the "I-connect-you-through" Dell slow corporate system. Tx for the video Tyler!
why can't Dell be as helpful eh? lol
This worked perfectly - great tutorial. Nothing dell or windows did helped at all, the killer drivers had disappeared and nothing I did could get my wifi working. As soon as I swapped chips everything started working instantly.
Thank you! The "killer" card in my wife's Dell has been driving us nuts for years. Used to be "trouble shoot problems" would do the job, but recently it's been going out more, and we've had to uninstall/reinstall drivers. This video gave me the courage to get in and kill the killer card!
I’m on my 3rd Dell XPS 15 over the past several years and have had wireless issues with every one of them. Other than the wireless issues, the XPS is a great laptop. I swapped out the wireless card yesterday per this video and the difference is unbelievable. The internet loads so much faster now as does my subscription software. Thank you for this tip it’s going to make a huge difference in my workflow!!!
I have tried everything recommended for the past 12 months dealing with this issue. Best solution which works for me is to follow this video and get rid of that crappy Killer card. I have been loyal Dell customer since 1996 but this will be my last Dell laptop. Dell support truly sucks and so does the company.
They kind of all suck though. Only one that is still good is Apple but that's a completely different OS.
Me too, almost a year now and... STILL HAPPENING. NO FIX FOR THIS
@@judepacis I actually bought USB-C connected external card as the WiFi processor on motherboard is welded. My solution is not the best but it does work now. I bought USB WiFi Adapter and multipurpose USB-C adapter to which I can connect this USB WiFi. Also, I totally disabled the WiFi adapter which is on the motherboard via Windows settings.
- www.amazon.com/Adapter-Charging-Ethernet-Compatible-Thunderbolt/dp/B07TVSLDND/ref=sr_1_4?dchild=1&keywords=USB-C+Adapter&qid=1595437727&sr=8-4 (this also supports ethernet cable if you have wired connection available)
- www.amazon.com/TP-Link-wireless-network-Adapter-SoftAP/dp/B008IFXQFU/ref=sr_1_4?dchild=1&keywords=USB-C+wifi+adapter&qid=1595437838&sr=8-4
@@alexandercrush But with Apple you're forced to get soldered SSD and very limited ports.
This was a great video. It described my problem exactly. Bought a new card from Amazon. Bought a Torx T5 bit from Harbor Freight. It took about 15 min to install the new card. Now I have no dropouts and my speed went from 100 to 175 mbps. Thank You
Thank you so much for this video, it was very easy to follow the instructions and my new card works like a charm !
Awesome tutorial -- a non-techie and I did this just fine! Thanks much!
where do I download the drivers from and which one I googled it but there are multiple options to download, please put a link
Amazing ! For those interested, XPS 15 9550 on Ubuntu. I've tried to download many drivers, do a lot of stuff, it never worked properly. I just bought the intel wifi card, no need to download any driver, and now it works perfectly. Thank you so much for the video, I would never have thought to physically change the killer card. Love you.
So it worked for your XPS 15 9550?
@@lbird09 yes, perfectly
Clear, concise, and brief: thank you! (You need your own TV show)...
I changed the Wifi card using Tyler's instructions and the performance is definitely better.
Shame on Dell! Add me to the list of people who actually solved the issue by watching your video. Thank you so much. An incredible service you have provided to our sanity by making this video. Just being spared from having to talk to Dell tech support again was priceless. I had spent hours on the phone with them. They kept insisting that it was a software issue. Ha! $20 later and it's all fixed. It is very telling that over 100,000 have needed to watch this video.
Is there any spare for the conection of the cables to the wifi card? I left my computer with a "speacialist" and they cut off the tip of the aux cable that conects to the wifi card
Thank you, this fixed my xps WiFi connectivity issues immediately!!
"Oh my ... Holy smokes!" Your reaction to the new speeds makes me laugh every time I watch this. I've just ordered the wifi card and torx screwdriver for my dell 9570. Wish me luck! ;-) I'll comment back with an update.
haha glad you enjoyed the video! Good luck!
Which wifi card did you buy? And more importantly, how did it go?
Super helpful and I am 100% ready to do this. However, the video is now 4 years old - is there a better (but still compatible!) wifi card that you would recommend at this point?
I am having issues with my adapter constantly losing connection. Since this video is two years old do you still recommend the Intel wifi in the link below?
a big THANK YOU from me Tyler, I have a (not cheap) i7 2019 Dell 15" XPS too, which also randomly switches off it's Wifi, so I am very grateful for your post. THANK YOU THANK YOU THANK YOU!!!!
Happy to help! Honestly I'm shocked that so many people are having this issue yet Dell keeps shipping these things with the Killer cards in them!
Great video. I had an issue where the Killer card white wire connector fell apart. A bit of the connector was stuck inside the connector bit attached to the white wire. I couldn't scrape it out but a computer technician charged $30 and did it for me. Is now working just a dandy. Be careful taking the cables off the Killer card.
I have this same issue Dell G7 gaming laptop (6 mos old) with WiFi randomly dropping or not seeing the network, rebooting a few times to fix. Updated bios and all drivers to latest and greatest, no change. Talked to Dell, it was useless, they did not even troubleshoot. They asked for driver and bios version and promptly told me it was a software issue and it would cost $99 bucks to look at it.
I mentioned that this was stuff reported on the web and they denied it. So disappointed in Dell. I have another Dell laptop with a different non-Killer brand card and no issues.
Thanks for this. Great fix for less than 20 bucks.
And the beautiful thing about using the Intel 9260NGW is that it likes the Bose QC35II Headphones and the Revolve+. It has been days that I have wasted with updating drivers and firmware on the laptop, headphones, and speakers.
A question, is there a video on you tube to show you to connect those tiny main and aux connectors to the chip? That was very difficult to do. I actually destroyed the main connector. However, the wifi works fine with just the auxiliary connector in place
I just put some insulation tape around the damaged main connector to prevent a short, and then buttoned up the machine, works fine.
Curious, would the Intel 9560 or the AX200 chips work as well? Possibly better? I have a Dell xps 15 9530. Annoyed AF of the horrible wifi problem at the moment . Great vid btw. Thx
Do you also install the drivers before changing the cards? or only download and install later after the change?
thanks for the great video MR TYLER !!! can you tell me if i can use a intel ac 9261 instead of my intel ac 3561 if u have an idea about this model thanks again
Worked great, thanks for the guide.
Give this man a cookie ! Thanks a lot .
Thanks man.
Worked good for me
Awesome Video! BTW, What is the Wi-Fi card format called (i.e Mini PCI-e, etc.)?
Hi... Please, could you give more details about the Killer WiFi Card ?
Which model and type ?
Is an Intel 8260/8265 ?
Thanks for the video.
I am having problem with my Dell XPS 15- L521X not connecting to wifi, this is so frustrating considering that I pay huge amount to buy this laptop.
Please, can I replace the wifi card with the Intel wireless AC 9260 wifi card?
Thanks.
Hi, first of all, this is a life saver video! Thank you!! Now, I live in Europe and my amazon can provide me only with the vPro version of the intel wireless chip. Is this the same of the non vPro? Will it work the same? What’s the differences?
where do we get the intel drivers from? thanks a lot
I am considering doing thism but doesnt have much experience with computers, is this difficult to do. And where do I find the right driver to download?
I have bad flickering on my laptop screen and it's only when I'm on wifi. I've placed this new chip inside my laptop a few days ago and I'm still experiencing the same problem. I've noticed if I turn down the transmit power in the device settings, the flicker is reduced but only by a fraction. It's still a little severe but only happens when I'm on wifi. Is there any other options I can change? Any specific drivers I need to install/ Disable? Any other programs I need/ have to delete? So far dell hasn't been of any help to me, I appreciate all the help!
Does this work for the Xps 13 as well? Same chip and tools? Thank you so much Tyler! You have a new subscriber ☺️☺️🙌🏼
It should all work the same. Thanks! :)
Hey Tyler, is the killer card also providing the Bluettoth on these laptops or do you know where the bluetooth hardware is on the laptop as no matter which drivers i download, my BT does not work, nor is it even seen in Windows 10. I'm hoping a change of card can fix that. Thanks in advanced!! Great vid btw :)
I think I got the same year same model of Dell XPS 15 as yours. (9570 ? I hope....) I upgraded the ram when purchase in July 2018.
78Mb is what I paid for and I only got like 8 - 12Mbps avg, fan running crazy/ annoying loud most of the time (heats up f***ing 80% of the time when I am using it to work with graphic design applications like Adobes) One time I was trying to enjoy a movie and all I was doing is just open up Google Chrome, nothing more!! aaand also when ever it heats up my mouse cursors jumping around the screen aswell, I tried set the sensitive low/ disable the touch screen function etc... still doesn't help. Bluetooth connections not stable too, my Bose speakers sounds not stable only when it was used with my laptop.
This is my first laptop, I worked hard, saved hard for it and "it" disappointed me a BIG TIME. I would not pay my money toward Dell any more.
sorry I am a bit out of the topic, but your video is very useful! I'm gonna order mines asap for the internet speed, thank you so so much!!
great video thanks for the help
whenever i try to install a new driver for the network, my wifi disappears, please help!
Hi, thank you so much for this tutorial! I own an XPS 15 9575 (2 in 1), and the same problem occurs for me as well. Do you think I can also replace the Wifi card on this device?
The biggest problem is connecting the main and aux tiny connectors. They click on easy if you've aligned them right. Try not to be nervous like I am when I do it.
Hi Tyler thanks for the video. I have a broadcom 1830 that is a 3x3, I guess that means 3 antennas. All I see now are 2x2 so can I upgrade to a 2x2 and leave one of the antennas off? will I have problems with that? Thanks
Which driver do I download, I have Dell XPS 15 7590 Windows Ten 64 Bit.
the white cable goes with the white connector, the black with the black, if you have grey you can leave that disconnected if new card only has 2 connectors and laptop had 3.
so plugging the wrong way arround will work... but not at its full capacity.
One note, when I was doing this swap the aux connector broke. I thought, I'll just use the gray wire instead, the one you don't hook up to the 9260. After all all three antennas are tuned the same I remember reading somewhere. Anyway with the gray wire hooked up to the aux pin everything works fine, good reception and up to 400Mbps which is as fast as my wifi goes at home. Just in case you break the connector or mess up the aux antenna wire you can substitute the gray wire and it seems to be fine.
Sir i install parrot os . And this os is not viewing my wifi option so what can I do next. I can't find appropriate driver.
thanks @Tyler Miller .. I do it with success
do you know if and how this would affect a warranty on the laptop?
i'm having inconsistent speed on my xps15. would changing to the intel 9260 card? what is the best wifi card that can fit the xps15?
Hi. I have a DELL XPS 15 9570 and am having the same very frustrating issues with my wi-fi constantly dropping. Can I do this same swap out on this model?
İ bought Intel 9260 and my card size js different ! Are there any solution for jt ? Or did i just lost a lot money for student ?
I broke the antenna wire connector and I'm not sure what I should do =/
I have the xps 9570, I swapped out the chip with a but still have issues with the connection. makes it hard to take exams
My main cable is damaged of the conector , can i weld the cable to the card?, thanks
It's 2022 now and do you know if the current Killer chips are any better/ reliable?
What made you choose the inter 9260?
My speed is fine but the wifi keeps disconnecting.
ya thats the problem we all are having, works great when it works. i suggest u buy the intel on on ebay. thankfully there cheap.
i finally get it! Just play with the channel and frequency and it works! Dont let config use automatic
@@eingelvf Hi, how did you change your channel and frequency? Thanks in advance :)
Samuel Yeung on my case my router is a tplink. So could need using ur web browser. Enter to tplinkwifi.net (for tplink archer users) or 192.168.0.1 and fil username and password. If u forget those items, just reset ur router and ocnfig again. Its just on wireless config, right there u can choose ur 5ghz channel and frequency. Use that and watch how much speed u get. And based on that, select the ideal one
Mirela Vlaeva u didnt understand my last answer?
well, mine is a part of the mother board ( Dell xps 9730 2018 )
so im really struggling with this issue
Soldering Iron will solve that
Can I do this same thing on my XPS 9550. I think it is not with killer wifi card but I have the same problems like constantly internet drop etc.
Yes the Intel 9260 should work on the XPS 9550.
My 9550 always had a mediocre wifi connection at best... and that's ONLY when bluetooth is disabled. Bluetooth accessories were NEVER an option, since they couldn't be used when wifi was on, and vice versa as they'd interfere with each other. No idea what Dell was thinking
What can you do if the wires disconnect from the silver prongs
The main and aux is the wifi antenna not power. Also its advised to remove and replace the wifi antenna with the card still screwed down as the are extremely easy to break. Don't force anything.
Do I have to uninstall the drivers beforehand, or can I install the chip straightaway?
I did this. I need help though. For some reason every time the laptop is restarted, I lose the drivers. We need to reinstall the drivers each reboot. Did I do something wrong?
So interestingly. My XPS 15 had an extra wire attached to the antennas. But when I took of the cables from the old unit one of the connectors broke so I had no choice but to just try to boot with this one lol. But it totally worked! Didn't even have to install new drivers
Thank you very much, sir. Worked like a charm, as far as I can tell.
- On another note, that's strike one for the dell xps. I've been a mac person for the last 15 years, and never had to replace shit. This is the first Windows machine I've bought since the early 2000s, and already having to fix shit.
Exactly the same for me..
You are unlucky. I have had XPS for the last 20 years and they used to be amazing machine. This piece of junk is a disgrace of a laptop, and I will never buy a Dell ever again. Making a bad laptop is one thing, but not recognizing it, hanging up on you, putting you on hold for ever and bullshiting you is an other.
@@marcussachse9353 me too..
DL the new drivers to where? If the new device is not installed yet??
Hi i put this wifi card in my dell xps 9560 clean instal windows 10 instal the drivers but the wifi signal constant dropping any help on thart?
I switched out the Killer 1535 with the Intel 9260 on my XPS 9570 and the speeds went from the 80s to 15s - what did I do wrong? I switched back to the Killer 1535 and back to 80s.
I like your video but I have not a similar laptop. I have insprion 9300 how do I change network card please advice me
thanks
is the best card you can get with the xps? if not then what would be?
Helloo .. i have a question... i got the xps 13 2020 . I have a problem connecting to my iphone hotspot. Do you have any solution for this ? Thanks ... it has wifi 6 .. i think so
Not all laptops can be replaced in the XPS 15 series. The 15 9575 is soldered to the IO board so it not possible on that model.
Flagship laptop and the wifi doesnt even work, wtf dell.
The audio has popping issues too...
It works but sometimes kinda sucks
@@gdelaporte the poping issue can be fixed tho
Can it? I tried quite a few things and nothing works.
Phone Gets 160MB/s My $2000 9750 gets 3.6MB/s on the same network... GARBAGE!!!!!!!!!!!!! WOW
Cool. Working on a XPS 9500 now. Even after disabling the card in the BIOS, removing the drivers, it would still disconnect with USB wifi adapters. After pulling the card out itself, no issues. Now to order a new Intel WAN card. Older video, any recommendations on a newer card other than the 9260?
Hi, same here. Have you found right model for your 9500 ?
where do I get the drivers from
Hello... i have a Dell XPS 13 L322X, I cant seem to get a driver for the wifi card and USB ports. Please help if you have an idea
I have an Inspiron 15 5559 from 2016. Does it have the killer card?
How do you stop static electricity?
I have a very old computer Dell Inspiron 1300 Window XP. The net work adapter is Dell Wireless 1370 wlan mini-pci card. Yet it said the Driver is not installed. I tried the ethernet cable to no avail. Would the Intel 9260 card worked in its place. I have been trying to download Intel driver but couldn't find or do so. Thank you.
General suggestion: have a receptacle (coffee cup, tea cup) handy to hold the screws.
It's better than finding them with your bare feet, after they've rolled off the counter/table/desk.
Is there another spot for a WWAN card? Or does it just replace the WLAN card. Want to add 4G or 5G.
This is a great video - everything clear, great links. Well done.
Okay so I tried this, and the wifi disconnecting issue is much better than before, but it still happens every now and then (way less than with the Killer card though). Is anyone else having the same issue or know what else to do to fix this?
Why not buy the Intel WiFi 6 AX200 card instead?
Same issue here with Killer WLAN. You are 100% right ! It's pure crap in an expensive laptop. Intell Wifi rules !
I have both XPS 9560 and XPS 7590, 9560 was outstanding and 7590 was fascinating as well, for 9560, everything is just works smoothly, while the XPS 7590 have this silly issue with network and audio. I fixed audio issue by reinstalling the driver and this is the second issues kept disturbing me. I wonder what was Dell thinking of putting this unreliable part that has been proved unstable? I paid over 2.5k$ for a single laptop and this device can't even stay online? And how Dell was dealing with the high-end product line which was emphasizing stable and capable?
very helpful......my missus is that.... Gmail and Microsoft store cant open in wifi but open when connected in lan cable......
Is the Intel 9260NGW WiFi Card, still the fastest wifi card upgrade available for the Dell XPS 15 9570?
Where can i get the driver please?
Hey Tyler did you try using more of the Virtual memory on the computer for the Wi-Fi?
No I didn't, but I haven't had any more issues since switching out the card. :)
The Internet at my old place is insanely slow! I was searching up ways how to speed it up. I found away that actually worked. Speed up the Virtual memory. I could watch videos a lot faster uploading still took long. I could only upload 4 videos and it would take from 9:am-4:00 PM just for 4 10 minutes videos!
Does anyone reccomend a good card for the xps 15 9520? I dont understand anything about notebooks so not sure which one to buy
what card would i purchase for an xps13