How to Fix Your Sinking Steelcase Leap (V1 or V2) Chair - Gas Cylinder Set Screw Adjustment Guide

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  • čas přidán 3. 07. 2024
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    In this quick video we go over why you would need to adjust the set screw on your cylinder and how to do so. Thank you for watching and please like and subscribe!
    Seat Removal Vid:
    • How to Remove & Re-Ins...
    Table of contents:
    Intro 0:00
    Seat removal 0:17
    Set screw adjustments 0:43
    Seat Reinstall 2:39
    Final Remarks 3:00
    Bloopers 3:24
    Tools you will need is:
    Long handle screw driver
    1/8 Allen key
    Thank you for watching.
    Crandall Office Furniture has been remanufacturing Steelcase & Herman Miller office chairs since 2002, and since then has grown to become the largest remanufacturer of high-end office seating in the United States. We see and work on thousands of these chairs every year, which gives us a unique insight into how they stand up to long term use, where they fail, and how to fix them. If you're looking to learn more about high end seating, you're in the right place!
    ► Learn More About our Remanufactured & Refurbished Chairs and our company at: www.crandalloffice.com/

Komentáře • 74

  • @stupendouskevin
    @stupendouskevin Před 3 měsíci +6

    This is def one of the most niche but also wildly useful channels in CZcams - I've owned an old Leap V2 for years and had so much trouble finding repair info online, yet so many people seemed to own the chairs. Thanks for posting these, really really appreciate it!!

  • @stever2074
    @stever2074 Před 10 měsíci +5

    THANK YOU, THANK YOU, THANK YOU!! This helped me adjust my sagging chair rather than buying a new cylinder.

  • @borreLore
    @borreLore Před 2 lety +5

    Very good, these are the more useful videos on maintaining your steelcase chair. I appreciate you actually explaining how to do things instead of just doing them.

  • @Soaringkiwi1
    @Soaringkiwi1 Před 2 lety +2

    Thank you for an updated video.

  • @DM-fp8uw
    @DM-fp8uw Před rokem +2

    Much better than past videos on this issue.

  • @WallImages
    @WallImages Před 4 měsíci

    Excellent video, and also saved me buying a new cylinder. Thank you very much!

  • @tmarshburn
    @tmarshburn Před 10 měsíci +2

    Thank you! This solved my issue and avoided buying a new cylinder.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 10 měsíci

      Glad it helped You are welcome.

    • @Masoch1st
      @Masoch1st Před 5 měsíci

      in that case, these guys helped me out instantly with a new one. they're amazing

  • @johnlewis154
    @johnlewis154 Před rokem +1

    Crandall and Kim are the BEST! Buy here you won't be sorry!

  • @user-nh2iy6in3x
    @user-nh2iy6in3x Před 10 měsíci

    Very useful videos, thank you!

  • @KaidenT133
    @KaidenT133 Před 9 měsíci

    awesome video

  • @nickjqw
    @nickjqw Před měsícem

    This helped me on a Gesture chair from Crandall as well, basically the same sinking problem and fix. Should update video or keywords to include the Gesture!

  • @ghislainepujol2393
    @ghislainepujol2393 Před 9 měsíci +1

    Hi! My Leap V2 is stuck at its lowest. Thanks to your videos, I removed the seat, but it seems I have a conic cylinder (so no place to screw/adjust it with the Allen key). Do you have any tip to adjust these kind of conic cylinders? Thanks!

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 9 měsíci +1

      Please contact customer service via email to Contact@crandalloffice.com and we would love to dive more into this for you. Have a great day!

  • @not_abed
    @not_abed Před 2 lety +1

    i bought one of these chairs but whenever you sit in it , the chair goes all the way down and when you get up it goes all the way up , i saw people saying the set screw needed to be adjusted and i took the seat off to see that the screw was stripped any advice on how to fix this ?

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 2 lety

      So replacing the set screw is a little more involved and is better to just replace the mechanism, reach out to Kim via chat at crandalloffice.com and we may be able sell you that mechanism.

  • @TommyLoveTV
    @TommyLoveTV Před rokem

    Hey! I was curious if this method works if you didn’t align the cylinder in properly?
    Im looking at a lot of tutorials and I can’t take my hydraulic cylinder off and I’m currently waiting for WD-40 to come in so I can try to loosen it up with a wrench and try to put it in the proper alignment.
    Thank you for your time and videos!

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem +1

      So if you are having alignment issues that means you have a side activated chair and it doesn't have a set screw and therefore doesn't need adjustment it only needs to be aligned properly with the tab corresponding with the height adjustment lever. Here is a video on that czcams.com/video/Ft1_d9zaWN8/video.html

    • @TommyLoveTV
      @TommyLoveTV Před rokem +1

      @@CrandallOfficeFurniture thank you for your speedy response!

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem

      You're welcome

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem +1

      Crandall Office Furniture Also we see that you have a good size youtube channel, if you ever want to showcase us on your channel you could be apart of our affiliate program and potentially make some good money. Here is the link:www.crandalloffice.com/affiliate-program/

    • @TommyLoveTV
      @TommyLoveTV Před rokem

      @@CrandallOfficeFurniture thank you for reaching out. I’ve applied and looking forward to hearing back from you!

  • @shaynareynolds771
    @shaynareynolds771 Před rokem +2

    How do you know the setting is tight enough or loose enough before putting the seat back on? I thought I did what the video said - but if I raise the chair all the way, then sit on it, it goes nearly all the way down. I have to let it all the way down, then all the way back up, then sit in it to maybe get to a good height and have it stay there a while.
    Just as in the video, I adjusted it to the point where it wouldn't bounce back on its own when pushed all the way to the bottom. It doesn't maintain a particular height when I sit in it, though. It seems to be dropping very very slowly over time.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem +1

      Sorry for the delayed response. This can be quite the balancing act, the set screw is engaging still too much. It sounds like the set screw needs to be loosened a touch.

    • @shaynareynolds771
      @shaynareynolds771 Před rokem

      @@CrandallOfficeFurniture Thank you so much. I actually figured it out. Hadn't noticed that he was holding the seat height lever when pushing down near the end. Once I figured that out, everything worked.

  • @agood100
    @agood100 Před rokem +1

    Mine doesn't have an a hex screw. It looks more like a clip thing inside. Not sure what to do? It still keeps sinking as I sit in it during the day. I have a Leap v2. Thanks in advance!

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem +2

      Please contact us via email to Contact@crandalloffice.com with pictures of what you have and we would love to help out. Thanks for watching!

  • @benink5690
    @benink5690 Před rokem +2

    Hey there this one is just super stuck, I don't wanna use a torch on it as I'm afraid I may break it off and never get it out

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem +2

      They can be very difficult, the WD 40 silicone works very well and we recommend to let it sit for 24 hrs and try again.

  • @Purrkay
    @Purrkay Před rokem

    I'm trying to assemble the chair and the seat height lever doesn't move at all. :( That scenario doesn't seem to be covered in this video and I'm not sure what to do.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem

      Please reach out to our customer service dept. Via email to Contact@crandalloffice.com. We should be able to assist and give way more info then we can here.

  • @sharongreely
    @sharongreely Před 11 měsíci

    Where is that alan key? I think mine must have gotten lost or forgotten in shipment, I cannot find one anywhere in the box.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 11 měsíci

      My sincere apologies, please reach out to Kim via email to Contact@crandalloffice.com and we will be able to assist you more there. Have a great day!

  • @philc9701
    @philc9701 Před 6 měsíci

    Hi, what does it mean if I do not see any pin at the bottom of my seat after removing the padding? Stuck with a sinking cylinder and not sure if I need to purchase another one at this point..

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 6 měsíci

      Do you mean the set screw?

    • @philc9701
      @philc9701 Před 6 měsíci

      Yes, there's no set screw in mine, just some weird metal piece@@CrandallOfficeFurniture

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 6 měsíci

      If you send a picture of the inside of the chair to Contact@crandalloffice.com we will be able to assist you more and get you what you need.

  • @bulldog8934
    @bulldog8934 Před 2 lety +1

    Where is the link on how to remove the seat?

  • @PanzerIV88
    @PanzerIV88 Před 3 měsíci

    QUESTION: The issue we have is that the cylinder is completely touching the floor and we just noticed it scratched a lot of the wood floor, I'm quite pissed at that and I can't see any ways to screw/unscrew it to raise it from the floor. What can we do?

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 3 měsíci +1

      Are you talking about the very bottom of the cylinder can?

    • @PanzerIV88
      @PanzerIV88 Před 3 měsíci

      @@CrandallOfficeFurniture Exactly, the very bottom of the cylinder is touching the floor so when you sit on it and move around it scratches the floor. I can't see a way to have it higher, like at least 1-2cm above the ground. That's a very bad design, otherwise I love the chair.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 3 měsíci

      Reach out to us via email to contact@crandalloffice.com and get a cylinder sleeve from us and that should solve the problem.

  • @hx823
    @hx823 Před 2 lety

    Would this be any kind of solution to a V1 chair that slowly lowers as it gets sat on? Not all at once but over time. And it is difficult to readjust seat to proper height once that happens

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 2 lety

      Yes I would try loosening the set screw just a touch and see if that solves the problem.

    • @hx823
      @hx823 Před 2 lety

      @@CrandallOfficeFurniture TY, My wife's chair and she likes it set all the way up. this will lock it all the way up? But cylinder is wearing out and cannot find a replacement. This chair is pre 2004. Know anyplace to get a replacement?

    • @hx823
      @hx823 Před 2 lety

      @@CrandallOfficeFurniture Is the cylinder for a pre 2004 Leap V1 chair still availble? Along with the lever that permits the raising and lowering of the chair?

  • @Cha4k
    @Cha4k Před rokem

    Sadly the screw in mine seems to be very cheap soft metal and turning an alan key simply smooths off the inside edges of the screw. No way to adjust it at all.

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem

      Please reach out to our customer service team with a picture of what you are dealing with and they would be able to guide you better through that process. Contact@crandalloffice.com

  • @blynn2800
    @blynn2800 Před rokem +1

    Use a wooden kitchen spoon to get under the chair for goodness sake 😭😭

  • @dustylynn2663
    @dustylynn2663 Před 2 lety +2

    Who is that cute Guy? 💕

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před 2 lety +1

      That's Eric! He joined our team last year and this is his first video! He did pretty well, didn't he!?

    • @dustylynn2663
      @dustylynn2663 Před 2 lety

      @@CrandallOfficeFurniture yes,he did. He deserves a raise. And I have been wondering how to do that. Very informative.

    • @wicketsgirl8391
      @wicketsgirl8391 Před 2 lety +1

      You are right he is cute! Does he have a ring on? Sexy 😍

    • @AngelRodriguez-dr7nb
      @AngelRodriguez-dr7nb Před 2 lety

      Eric finner than a mf ngl

  • @MakinaDeMuerte
    @MakinaDeMuerte Před 2 lety +1

    Yo, where did that long screwdriver come from? Sus...

  • @whitegoodman7465
    @whitegoodman7465 Před rokem +4

    Dont have a set screw, just a piece of silver metal, no screw

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem

      Please reach out to contact@crandalloffice.com and we will be able to help and go into more detail about your chair and see how we can help.

    • @femia.9298
      @femia.9298 Před rokem

      @@CrandallOfficeFurniture Same here. Please what do I need to do?

    • @CrandallOfficeFurniture
      @CrandallOfficeFurniture  Před rokem

      @@femia.9298 please contact us via email at contact@Crandalloffice.com and if you can send pictures of what you are seeing that would be great.

    • @curlycreature7693
      @curlycreature7693 Před 6 měsíci

      Did you figure out how to adjust this? I cant see the replies from the channel.