Frances Frei - How To Empower Everyone Around You (UNLEASHED): The Learning Leader Show w/ Ryan Hawk

Full show notes at www.LearningLeader.com
The Learning Leader Show With Ryan Hawk
Text LEARNERS to 44222
@RyanHawk12
Notes:
Sustaining excellence =
Cannot beat the competition of everything. Must realize that.
Be different than competitors.
The #1 obstacle to excellence:
Steve Jobs - MacBook Air. If you're going to be great, what are you willing to be bad at?
When should you disappoint customers? “In order to be great, you have to be bad. We need the wisdom to know what to be great at.” -- This is particularly difficult for service organizations…
Cara Shortsleeve - CEO of The Leadership Consortium: The two types of feedback:
Evaluative feedback - Done annually
Improvement oriented - Need positive reinforce: sincere, specific, actionable.
"You need a 5 to 1 ratio of positive to negative"
Why the "PCP" (praise, criticism, praise) method is not useful:
It's not useful if it's not authentic. "Feedback is to make someone better. You need positive reinforcement."
Be obsessed with trust:
Empathy, logic, authenticity - Leadership lessons from ancient Rome
"How to disagree -- Reasonable people can disagree. Understand the context."
"This is not obvious. This is why our leaders job is so hard."
Empathy - Others need to experience your empathy. You must be present. Don't use your phone.
Logic - You must be competent
Frances was rejected by Harvard five times!
Her ability and willingness to persevere -- "Don't let mere mortals define your life." Sometimes people make the wrong decision. Don't let that define your life.
Empower someone who is different from you
Basketball player -- Learned about reliance. "I learned that I liked to be relied on."
Reliability = trust
“Just remember that your real job is that if you are free, you need to free somebody else. If you have some power, then your job is to empower somebody else.” - Toni Morrison
Trust has three drivers: authenticity, logic, and empathy. When trust is lost, it can almost always be traced back to a breakdown in one of them. To build trust as a leader, you first need to figure out which driver you “wobble” on.
“Leadership, at its core, is about making other people better as a result of your presence-and making sure that the impact lasts in your absence.”
“In our experience, the number one obstacle to great service-number one by a long shot-is the emotional unwillingness to embrace weakness.”
Her experience working with Travis Kalanick and Uber:
"He admitted his faults." He was humbled.
She taught 1,500 people about management/leadership and how to think strategically.
"Set the standards"

[@dericcrosby6881]

Hi Ryan - thank you for highlighting this episode in your Mindful Monday morning email. I found another thought leader to deeply explore in Frances Frei. I knew of her by name but had not yet explored her work.

[@katherinescooking]

Great interview! Thank you, Ryan.

[@hildagertze8539]

So many gems in this interview. I loved that last bit about standards and devotion.

[@RyanHawk]

Thank you!