Bank of America gives refunds to some victims of growing Zelle scam
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- čas přidán 11. 10. 2021
- Bank of America has offered refunds to only some of the victims of a scam that uses quick-payment app Zelle to transfer funds out of their accounts. abc7ne.ws/3DvrHI6
#zelle #fraud #scam
I once accidentally sent $200 to the wrong person through Zelle! I was one number off in the phone number that I meant to send it to. Only thing I could do was call that person and ask for my money back. Thankfully he was a nice man and returned it. Good karma 🙏
That was so nice ❤️❤️
Make sure you don’t make mistakes next time
@@maximillion2115 thanks Sherlock.
@@alexaecho4273 looks like you were another victim of ignorance .
Why doesnt zelle give you a code or something you send to the recipient intended and they use it to unlock the transfer?
Zelle is full of scams. If you make a simple mistake by sending money to the wrong person you have to depend on the kindness of the receiver. Tip always send $1 first and get a confirmation before sending the full amount of money.
Good tip, thank you.
And also make them send you the $1 back.
That's what's I do I sent one dollar first then call 📞 the person to see if they have received
Yes!
I've done that before.
Why would you think that a bank representative would ask you to transfer using Zelle to fix illegal transactions. That should have been a red flag.
Ikr, it’s thousands dollars
I thought the same thing.. like how naive lol especially if you are young and know how to use apps check your account , lock your card and investigate further.
I still don't get how ppl still fall for this. I tell ppl if they don't feel comfortable with the call hang up and call the number on the back of your bank card to confirm.
The look of the text message should have been a red flag.
@@missprettyhyna exactly! I received similar text and the number did not align with the BOA number so I reported it online through email. You always have to check your account via app or call it to verify.
This is real journalism, helping the people.
It's still not the Bank's fault. It's up to the consumer to be more proactive and handle their own account.
1:10 - 1:12 "How on EARTH would a sane and rational person think someone calling you to tell you to transfer your money to an email address sound "safe"?!?!
I know right. I do not know how these people make these mistakes.
Most people aren’t very bright and lack common sense, and lots of them aren’t even willing to protect themselves.
I got this same scam. I was smart enough to not transfer money. Lol. I mean come on what bank calls you to transfer money. I hung up and called the bank to double check. They said did you tell them any info. I said no. I mean come on now! We all know there are scams out there.
💯👀💅🏾
I mean come on now lol
C'mon man that was 3 week's ago
*Corn Pop*
Very smart, Tracy.
Jimmy from South Park lol. I mean come on!
FYI: Noooooo Bank 🏦 will EVER ask anybody to Transfer Money 💵..
Learn this almost 10 years ago (UNFORTUNATELY its a NAIVE person born Everyday) Glad U guys Received ALLLL Ur Monies 💵 back in Full 🥰
Please people.... No bank calls you asking for money. Common sense. How do you think this is real??
Those people are dumb enough
I’ve had chase call me, but that’s because I owed them money
Common sense would've told me something is fishy but that's me. I always go to my bank if I have issues.
Whenever I get one of these things telling me that money was taken out of my account, I checked my account first to see if anything was taken out.
That’s common sense
@@ro7601 Some people get too nervous to even do that.
Then, call the bank and report it.
Me too. I would have checked my account for all the transactions they were asking me if I did
If a bank calls you you should say you will call them back on their published number. A bank will never call you and ask you to conduct a transaction. My bank in the UK does sometimes message to say a secure message is waiting and I should log on or use the app.
2:20 your bank can have all the top of the line security it wants, but none of that matters when you’re the one transferring money to scammers.
Nailed it!
There’s a nice man with a pistol at my bank guarding the front door. Would he be able to help me get the money i transferred out of my zelle account to a scammer ?
No, none of that matters when their customers aren't bright enough to not give their money away
It would be cheaper for BofA to send an email advising of this scam so people don't fall for it.
Ppl dont read! They don't even open their mail...but will fall for a silly scam
It’s all over the news. How do these people not know about this....
99% people who fall for these scams are people who aren't so tech savvy. I think a physical letter in the mail would work better.
While I am glad they got their money back the bank was not at fault. The bank is not responsible for your stupidity. The phone call should have ended once they asked for you to transfer money.
It's not stupidity! It's panic combined with not informed about these scams. What's stupid is blaming the victim.
I was a victim of a Zelle scam, these evil people that do these fraudulent scams are VERY Smart at what they do and have perfected their craft as technology has advanced and everything, including banking; is done online. It makes me sad that people who haven’t been a victim to these evil , sneaky and very smart scammers call people who have been duped Stupid and Idiots! Until you or someone you love falls victim to them , you cannot know how they make even the most intelligent people believe what they are telling you what to do. I feel very stupid and beat myself up after I lost $3,500.00, nobody had to publicly humiliate me because I was already humiliated by falling for this scam, it happened so fast and in a matter of seconds; before I even knew what was going on the money was gone! I called CMPD and made a police report as the bank representative said to do and the Officer who works in Cyber crimes told me not to be so hard on myself; she said Charlotte alone gets hundreds of these reports a day or week!
So please, before you judge a person who fell victim to these professional Evil Scam Artists; just remember that no matter how smart you think you are it CAN happen to you or someone you love! Thank God we have this great team of investigative journalists who are aware of this situation and is helping people who lost money and educate the public to beware of these very real and very Sneaky Scams and the Evil Scammers behind them! Thank you for excellent reporting!
Very well said. No person would want to become a victim. Each of us has our reasons. And we're humans after all.
People are so dumb. I’m sooo glad I am introverted and smart. I don’t even answer the phone lol
Same. Plus I block random numbers especially if they don’t leave a message.
Introverts are winning during this pandemic. We do not talk to strangers or take instructions from them.
I'm not gullible when I receive these text notifications or calls that come from IRS, banks, etc. It's all scams. Be careful people and good job for getting their money back. 🙌🏼
if someone CALLS you, don't provide any information, if you get sent something in an email or text, don't click on the links, don't call the number in the email, lookup the customer service number from your bank statements or from your bank app...
Wouldn’t you just look at your bank app and see if it’s true? It’s not like they didn’t have a smartphone
exactly! i always check there first!
When banks want to verify whether or not a charge is valid, they NEVER tell you to send in money. Does no one have a brain cell anymore?
Apparently not
What’s that?
A bank will never ask you to transfer money. Stop using these cash apps.
How did she fall for this? I'm sorry she gave her info freely and agreed to the transfer.
Beautiful
Sometimes you just don't know. BOA does send text if there is strange activity in your account. Those people got scam were nervous and thought nothing of it.
My teenage son overheard me watching the video and just yelled from the kitchen that they were stupid lol.
@@lisadelpeche3371 they text you if your card wasn't present for purchases, but they also say for you to call them. And they definitely won't ask you to email yourself that money. That sounds stupid
OMG! Sooo judge mental! Just wait until something happens to you or someone you love, these scammers KNOW what They are doing! They’re getting better at their craft everyday and un
Set up transaction alerts. If I’m told that there are transactions on my account first thing I’m doing is opening up my app to see if the transactions are actually there
I get notifications for EVERYTHING
I have mine set to anything over $100
The bank that I work for has a limit for first time transfers to avoid this type of situations and customers are always upset comparing us to other banks that allow bigger transfers. I wished more people kept this in mind when facing certain protection financial institutions may apply. I have also had cases where customers stating they were ‘scammed” continue to send money not taking precautions and the problem is there is no way to know wether it’s true or not.
Which bank because it may be time for me to switch?
this is terrible, no bank would tell you to transfer funds out of your account over the phone if fraud was suspected, theyll freeze your account...let alone from a zelle type of app...poor victims did not know better
So people aren't being held accountable for anything anymore then right?
What’s is even more sad is that this video is 2 days old and only has 12k views, but boy CZcams will surely put those funny kitten videos in our recommended 🤫🤭🤔😬
Hello beautiful
And CZcams will also suppress real scientific data in order to keep fueling fear rather than let people make informed decisions
@@Dr.Frankensteen data from when? Do you think science is a stagnant practice? Or do you understand evolution and change as a universal constant?
It's very telling that you think youtube is a research hub for good information 🙄
@@randominternetuser2888 Yes, science does evolve. We all know this information. Unfortunately, Big Tech likes to suppress science that doesn't go along with certain narratives.
For example, look at covid. How many times have people received strikes for using CDC data, but since it didn't go along with the verbal narrative they were marked as "misinformation"? I'm not saying Dr. John Campbell is right when he talks about how injections are being given incorrectly, but the fact he discusses these matters and gets a video removed for his scientific opinion should be alarming. It should be even more alarming that Big Tech is agreeing to work with this administration to limit what they deem "misinformation". Have you seen people getting their videos striked or removed by CZcams when they say "The covid vaccines prevent infection and transmission"? No, you don't even though the science says otherwise. That is a completely false narrative and goes against both CDC information (at least on their website) and all studies regarding the vaccines. But if you actually say the real science that they don't prevent transmission or don't even prevent infection, you get strikes for saying that. But if you talk about how cloth masks are ineffective at preventing spread, you get a strike. Even though, we've had multiple random control studies that show they aren't effective, though N95 are.
This is what I'm talking about. Not talking about flat earth bullcrap like that.
You need a video to tell you to use common sense?
Do not use Zelle period. Ignore bogus messages and phone calls. Call the bank manually on a landline.
Ehhhh gonna disagree with ya. If you know how to use Zelle and not be an idiot, then use it.
Zelle, Cash App, and Venmo are all fine. I feel bad for saying, but just don’t be stupid like falling for a phone call/email of people asking for your info.
@@BJ72095 100%
@@mhm6 It's so disturbing how gullible so many people are. Why would a bank have you transfer your entire balance to your email address. That doesn't even sound like something a bank would do. People have to use their brain.
@@mhm6 Zelle is garbage, you pay for something and get scammed even through a legit company Zelle doesn't give your money back. They offer no insurance
You should only ever send a Zelle to family members or friends! None of this to a 3rd party/ seller . Also if you are going to send money to yourself there is a process which it is called an external transfer to your other bank. We need to be alert more than ever !
You can register your other banks Zelle with a different email or phone number to send yourself money also
@@chrism8180 very true!!! if people know how to use it right
Also remembering what emails and number they use to register their bank accounts. 🙂
@spirals 73 oo wow !!! And you only process it once and it sends it twice ?
Banks shouldn’t pay for stupidity.
I don't do any transactions over the phone. I only do in person or send a check for a bill. Never trusted phone or internet ever. I was told I am behind the time's , I said I'm ok with that.
Seems like there are people who are working from within the bank staff who are helping the scammers with denying customers claims. In order to help cover up the scammers tracks.
Props to BAML and ABC7 for helping. This is not BAML's problem at all. If only people had more common sense, this would not be an issue. No bank would ever request something ridiculous like that.
Some people are so naive or just stupid. Your bank doesn't call you and tell you to transfer money of your account to a third party to "protect your account". That's crazy people fell for it.
LOL mostly elderly seems to have fallen for this scam, and those who have never had an bank account....
Thank you 🙏
Come on man if a bank tell to transfer your money that is a red flag. I don’t need a 7 on your side for this. This is 2021 are they still fall for this? Lol
LoL, you be surprised of the thousands that didnt hit the news, back in the day it use to be send money thru western union, now its more simpler i guess...
There are scams out and some of them are too good to be true. One time I got a call saying I won a brand new 2020 Silverado but I would need to send some money to claim it, I told them I already have 3 Silverados parked in front of my house and don't need another one, plus told them I don't like the new 2020 body style. I already knew it was a scammer when I answered the phone call.
Lol, I got 3, that is so funny,
Remember the kids that got Ds and Fs in high school?
They're alive and well and transferring money to criminals
Sheesh, the internet has been around for about 25 years and people still
getting scammed.
You are my heroes! I can’t thank you enough for all the work you do for us!!!!
BOA along with the other owners should send text reminders not to transfer money to inbound callers. If anything the person should hang up & call the bank first!
BofA DOES send a text. as soon as a Zelle transfer occurs. regardless if its valid or not. and it does say "We will never ask you to trasnfer money....."
@@feraluprise They send no such thing
Let address a larger question. Banks know these cash apps are being used for fraud transactions put a 24/36 hour hold on them to give there customers one more level of protection. Usually someone know within a few hours if they got scammed.
None of them should get their money back. If you’re dumb enough to comply with such a stupid request, I feel you deserve what happens next. It doesn’t even make sense. Transfer money? If there was a real issue the bank could just freeze the account, why would they need you to play hide and go get it with your money.
These people need to learn how banks work. They should know better.
I'm guessing that for this to work these people have compromised email accounts as well, kind of surprised to not see that mentioned. If you share your email password with anything else, or if your email password is easy to guess, and if you have not changed it in years, consider doing better.
Well you guess wrong, it has nothing to do with email passwords
@@chrism8180 explain? If they send to their own email, that would indicate to me that their email is compromised since the funds are being intercepted at that address. What am I missing?
@@NathanKull they have your email address, not your password. They get this because companies sell off your personal info, which should be common knowledge by now. You get more spam emails than real ones and it would be clear cut to tell the difference between a scam, and a real B of A email, if that person had half a brain
B of A is one of the worst banking institutions (along with Wells Fargo) in the country. Their "Customer Service" reps are rude and unhelpful, and the red tape involved with getting any kind of resolution to an issue is mind-boggling.
Your money is insured with ANY BANK.. And when this happens. An attorney can sue IMEDIATELY.
F.D.I.C., baby. Insured up to $200k per account
It's insured by the FDIC from when the bank gets robbed...not when you transfer it to someone else who hustles you into using a third party app.
This means they did several things, matched the last numbers of their account, knew their phone number, made their number to say "Bank of America", and then got the people to download a third party app and than transfer the money...the bank did nothing because the money was never really gone, that was a lie, it was only gone after they transferred it.
What the Zelle is wrong with your bank?
Good one
Instead of teaching CRT, school should start teaching common sense.
They use LCDs now instead of CRTs, you are been? Watching Faux News probably
Ignorance of criminal activity doesn’t protect you from the criminals no more than ignorance of the law protects you from the law. Question: What now is preventing “customers” from “scamming” themselves or at minimum splitting the booties with the scammers?Think & Vibrate ❤️
Banking at this evil bank is mistake #1. May as well sign up with Wells Fargo too.
Be careful - most scam text or call you. Do not click the link or apply YES
How can they believe something like this?
Even when I get a letter with any suspicious info, I call the bank with my own numbers to confirm.
Bank of America should have NEVER refunded their money back, they shouldn't pay for people's stupidity. Let them learn their lesson.
Zelle is safe to me Never sent to people you don’t know or offer only because you have to make sure we are sending two is the person you’re trying to deliver to. This situation somehow some way these people have or found out Where are they Trick them into believing they are representative and asked to wire money back to your account never do that. If a bank wants to send you money back it will be no and they have other ways of doing it not via Zelle or credit to the account Because they know your information already don’t need you to authorize this case to take away
So someone called you to pay them 3300 to get some money back? Damm this is more phishy than someone doubling your money on runescape lmao
Awww look at BofA trying to buy some of their souls back. JUST WONDERFUL!
They're not trying to be nobel here. This is called damage control for the bad press they have been getting. Nothing more.
@@nickv4073 that's what he's saying, just used colorful wording
Finally, real journalism!
Don't use Zelle, and don't use your cellphone to run your life more generally. It is too risky. The victims "should" have known better than to do this, but a good scam artist knows how to play on people's psychological weaknesses.
It’s unfortunate how easy Americans can be scammed.
Bofa ultimately got scammed, ultimately it was not the banks fault.
True but BofA is part owner of Zelle along with 8 other banks, so their app was used somehow to do the scamming. Which makes this more interesting than when I first watched it.
They knew who they banked with, had the last numbers of their accounts, their full names, their phone numbers, that's what they knew before they initiated the scam... and for some reason they were all middle aged women, plus it used Zelle, an app owned by the banks themselves.
Never ever ever have I seen a bank account hacked. It's usually people falling for scam.
So people fall for scams and demand to be paid back? Okay….
The feds need to do more about scammers being able to call, text, and email us - also being able to set up all of these financial scams.
I barely missed this. I got a call it was from BoA fraud dept but the 1st part of the call was prerecorded so i hung up. i checked my acct and everything was good. so i just left it alone. I think I dodged a bullet.
edit: to the ppl saying "how could they fall for this" you're in panic mode when this happens. All you wanna do is safeguard your money and when someone who claims to be from your bank is telling that thieves have access to your money you may panic. And look who they are praying on...hardworking women. these ppl know what they are doing. it's sad.
Thank you for helping these sweet people but COME ON NOW… never, ever, ever transfer money through an app to a stranger on the phone… like what?
How can they find out where the money actually went? Can’t they trace it.
Usually to international accounts in Pakistan, or India, etc., etc..
Makes no sense Zelle is a collaboration of ALL the major US banks who created and designed Zelle for unique transfer services between the banks included in the agreement. So if BA was scammed then it was BA who was involved in the scam.
Ya they will never ask you to transfer money. They will first ask if you made those purchases then if you say no they will cancel your debit card immediately refund you and send you new card. Whats they did for me when someone from China was trying to buy things with my card.
The same women that fall for this scam are the same type to join a MLM. Tell me I'm wrong.
I got one or more of these. I immediately hit trash on my phone. I am glad I saw this coverage.
I am so happy they all received their money back!!!
The bigger question is why would big banks offer a service (Zelle) and not offer any protections?? It's time they remove Zelle, if you can't back up your products get rid of them!
The font of that text alone should have told her it was a scam. 🤦🏾♀️🤷🏾♀️
If you still bank with BOA… you deserve whatever happens
This really makes me mad scammers will ask for this for data recovery
They got lucky that the bank was willing to refund those people. This scam seems to obvious. There are some people who fell for more difficult scams whom the bank should rightfully refund.
Thanks for helping them
“It seemed so real”
But that is not how banks’ fraud department work.
And the amount is suspiciously specific.
Awesome work, as usual banks are useless and could not care less. So glad you helped those people out. 🙏
Call me crazy, these people who receive a refund should have to take classes on how to protect themselves against future scams that they will most likely fall for again, It should be part of the package to get a refund. If you won’t learn how to spot future scams that likely flagged their info to their scammer friends that they are easily gullible to fall for anything sent to their phones, you don’t get a refund. If you don’t attend at least one 8 hour class you don’t get a refund. Why should we foot the bill for their own stupidity? If they fell for the first scam, they will likely fall for the next crown prince from some far away island who can’t wait to mail them certified checks for 8k and get western union The money to wash black ink from gold bars. But they won’t do that so get used to higher prices from people too stupid for their own good
Thank you for this video. I use Zelle. I will not fall for this scam now that I have seen how it works.
Why is zelle able to still advertise on the internet and who is this collecting the money that's still broke after scamming all these people.
Because it’s not their fault. These people voluntarily sent money to the fraudsters. It’s like sending an envelope full of money to someone claiming to be an african prince that will pay you a million dollars for doing so. You don’t have rights when you give away your money voluntarily.
@@tasteslikeawesome Your part of the problem in this world.
@@nathanielaustin1420 he not lying tho, how can you be fooled to send money lol🤣
@@TobyChannel That bank is the worst it used to be Worthington than boatman now this, again I don't understand how can scammers keep taking cash from multiple people and still be broke.
Had no idea of bofa shabby security until five unauthorized transactions hit my debit card from all over the USA I live in Michigan, BofA said get did of your debit card and we will reissue….Friday will be three weeks waiting for my money to be returned to my account and I have no debit card yet once this issue is fixed I’m no longer a customer….
So many scams today. And so sophisticated. I’ve actually hung up on legitimate calls from my bank thinking it was a scam. LOL.
Me too, I don't take most calls anymore, it is SMUD calling to let me know I haven't paid my bill for months and they send hardcopy mail to wrong address..
Long story short. If anybody ever asks you to transfer money out to someone or something. Don't do it. Let it get stolen in the account, they must replace it of its fraudulent
These people sure are gullible
Why are all major banks partnering with Zelle? You'd think these financial institutions would learn. This is why banks are going to lose customers.
How can people even follow through with these scams. I had someone called me one day saying I had problems with my bank account. I told the person that I would personally go to the bank and resolve this issue as I do not discuss my finances with strangers. I then hung up.
As a BofA customer I am very happy I have seen this story!!!!
So what I got out of this story was call 7 On your Side to get your money back! Put Bank of America in the news and that's how you fix issues!
My mother in law was just scammed in larkspur, ca to wire the entire contents of her savings acct to a scammer who had her convinced that her bofa acct had been compromised. Similar scam but not using zelle. Shes been on with bofa this am who is telling her the money is gone, nothing they can do… how do we get this back and most importantly bring the criminals behind this and so many similar scams to justice?!?
For years my wife has stolen all of my money, to this day the bank still refuses to give it back.
Why don't the government go after these criminals !!
So many scams out there. Only the foolish get played like this.
No offense but these people are kind of dumb to fall for something like this.
Bank of America so bad…they need to be closed down
Did you people not hear them say that bank of America is part of the conglomerate that owns the app that is making the scam calls? These people were coerced to go there by their bank. Which is also why their bank would not refund their money until the news started digging into financial records of the owners of the app.
first off you should NEVER accept instructions from a call that isn't initiated by YOU. So, these people should've hung up and called the official Bank of America number themselves. Common sense.
I strongly believe that once you have a third party involved in your bank account, that just opens the door to scammers. 😈 💻
Bank of America helped someone steal $5,000 for my account they're currently under court order to give provisionary credit after 10 days yet they refuse to do so it's the holidays these people are evil
:43 but Zelle isnt a debit card transaction, its an ACH transaction. I would have caught that immediately.
Why should the bank be responsible when they weren’t involved? People should know how their bank works and use some common sense.