Zelle scam: Bank impostor taunts Bay Area woman after stealing $3,500 using her name
Vložit
- čas přidán 28. 03. 2022
- "He said, 'Sure, it's 6-6-6!' I said, 'You've got to be kidding me, you're giving me the sign of the devil?"' said a San Jose woman who demanded the employee ID of the "bank employee" who turned out to be a scammer.
abc7ne.ws/3LnN4iz
#zelle #scam #scammers
How have telecommunications companies not figured out a way to prevent spoofing from happening on their networks!? Caller ID mislabeling a call really helps these scammers dupe victims.
Telcom is profiting from this. They could have defined STIR SHAKEN more strictly but they didn't because they get money to terminate a call or text, spam or not. While the money is tiny per call/text, it adds up when millions of these happen every day.
It’s very complicated.
Spoofing a number is scary than anyone knows if you have your phone set-up to where it auto goes to your voicemail without no password enter you're in for a wake-up call as a scammer can spoof your number in listen in to all your voicemails without you ever known. Anytime I get a call stating it from a bank I usually just hang up as I know I don't have any bank cards in my name another step you can do to prevent this is always call your bank directly or ask that person who calling you to provided the last 4 digits of the card connected to your account if they can't provide that information than it a scam just hang up in call your actually bank.
It’s not as simple as you think…
only the FCC can stop this
Always call the bank back directly using their corporate number if you are about to hand out personal information..don’t ever pick up the phone first if you are planning on divulging what your personal info is automatically. Unfortunately, the spoofers keep evolving, as long as there is greed and desperation.
Did no one ever tell her not to give out personal financial information to people that contact you first? Like they literally taught us this in school because banks,irs and other government institutions will not call or email you.
She doesn't make any sense. If the bank calls with an issue like this, they tell you to cancel your card, not use an internet app to send money to yourself.
I have this crazy notion that Wells Fargo was also laughing
Yes, I don't trust them!
I'm sorry but as a grown adult you should know better than that if someone calls you to say something like this you hang up and call the company back once their actual number, you don't send anyone money
Funny is that she authorized the transaction and had the gal to get mad at the real bank lmao
Don’t ever answer any call unless you recognize it.
She did recognize it, it looked like a Wells Fargo number.
Yeah I just switch my phone not to receive those calls. Otherwise I get maybe 1 scam call a day. The home phone is on silent too otherwise that just rings nonstop with scammers. One time way back they nearly got me, I think it was the police or something calling and I hung up the phone on them 🤣 looked it up online and it was a scam!
Always call the bank back directly using their corporate number if you are about to hand out personal information..don’t ever pick up the phone first if you are planning on divulging what your personal info is automatically. Unfortunately, the spoofers keep evolving, as long as there is greed and desperation.
@@frankexit No bank, not even Wells Fargo which engages in all kinds of fraudulent activities, will call you up and tell you they suspect fraud and to transfer money via Zelle or Amazon gift cards to resolve it.
You missed a key element. They said in the video that it was *"spoofing".* That means the scammer forced caller ID to show her bank's phone number when it wasn't.
That's why you always say, let me call you back. Then don't call, or verify the correct number and manually enter it. Don't use the caller ID to call back, even if it matches the legit number.
Very sad. I hope she gets some type of compensation. There has to be laws passed or changed to INCREASE jail time for this type of crime. MINIMUM 10 years on prison.
Laws are only as good as enforcement. Most of this stuff is written off by 👮🏾♂️s as a 'civil matter' and to seek 'justice' and recompense through 💩 courts which cost more 💰 on top of what has already been lost. 💸 Solution is...well, can't really say that stuff on here. 🤐
If the scammer is in a another country like many of them are. There is no way to arrest them.
They're in Nigeria
@@pearlperlitavenegas2023 definitely overseas
Nigerian l0$$$$$$$$$$$$$$eeerrrrrrrrrrrssss
Zelle should be shut down.
😂😂😂😂 Sure, we should totally eliminate a service thousands of people use daily - we Zelle in our family multiple times a week - because morons exist. 🙄🤫
Watching this makes me no longer upset my independence bank doesn't allow more that $200 zelle transactions
Until they actively go after and jail these scammers, nothing will change.
always call the bank directly
I don't get how the scammer knows the person's name, their phone number and how much money they have in their account to take.
That’s why I don’t use any third party apps to send money to anybody
I agree no third parties apps no need for
It doesn’t make any sense.
She should be mad at herself
Bank’s should kick Zelle out no protection
No business Zelle sucks.
Yep, let’s be honest, it was 100% her own fault.
Zelle is an app developed and endorsed by major banks. They should be forced to immediately close the app or insure its users against fraud. Meanwhile, victims need to form a class action against the banks. They'd probably win since this app is essentially a "bank product" that effectively skips the normal checks and balances of making money transfers.
The whole system in every way is crumbling. Making way for God’s kingdom to replace it. Daniel 2: 44 😊
These are very scary for sure, but people need to calm down and think about what the scammers are saying before they do rash transfer. Like why would a rep ask you to transfer money, etc? It is pointless to them and have no relations to preventing fraud itself. I always double check my account if anything suspicious happens and I would dial the bank directly.
Banks never call the customer for any reason including fraudulent activities.
BS
if the fraud took place without the authorization of the client, the bank would reimburse. however, if the actual a/c owner is tricked and authorizes a transaction, the bank won't reimburse. it's like getting robbed on the street. why should the bank be responsible for someone being duped.
Banks usually text if they suspect fraudulent transactions. I've had my debit card blocked numerous times because of multiple transactions in one day. The message will have amounts and locations and ask me to text back if it was me.
Real-time texts for debits? That sounds 🆒, albeit inconvenience at times. Which 🏦, if I may know?
@@codefinity Bank of America
Hahaha so you go on a shopping spree and they block your card?
@@SoSuperDumb Wow. Well, I'll pass on that, but 🆒 that they do that.
@@jhowardsupporter Another benefit. No outta control spending. 💸
They know where the money went to. They want to see what happens by keeping an eye on the receiver. The scammer has to own a bank account for the money to go to and it has to be registered to someone not a ghost. They need to find the account holder the money was sent to, and find that person and take them in.
A bank account in India.
zelle isn't in india. they jus want it security an irreversible trying to beat bitcoin i guess
@@youaregoingtolovethis That Account in India is still owned by a human someone had to go in with an ID to make one. Then you would need an ID to withdrawal the money. They are fos if they say they can't find the body.
Take them in for her willing sending money?
in Florida Surfside condo same kind of criminal klld beforehand except for a couple saying in that 3 at the mall t mobile was a lawsuit acting had a couple bargaining breech trrst
So now we know: *before using a company or service, look up Rip-Off Reports,* Consumer Reports, and various websites listing scams.
They need to drill this into young students, too.
Same problem in Perú..... "scammers" taking money from bank accounts....and the banks do nothing to help you or to block the accounts to stop losing your money.....then you get an email or letter from the bank....sorry! Nothing we can do! People working inside the bank is responsible of so many scams
the general rule is not to do anything over the phone if you don't call them.
Old people should have to take a class before they are allowed to have a smartphone.
The people who are old now designed, built and developed the internet
I'm old and try to keep up with all scams, but there is a new one out faster than we can learn about it. Be careful, Roger. Some day you will be old too and hope you have kept up with all the latest scams. Also hope you still have good sight and hearing, and your marbles are all functioning well. Whenever I have been smug, it comes back and bites me in the a$$. LOL.
How do people still fall for this?
Why would she think zelleing herself the money would fix whatever “problem” there was? Got to be smarter than that. Always call your bank back directly and talk to a real bank employee, not fake ones that call you.
The weird thing is it’s always 3500. Somehow they know how much is in the account. Somehow they know these folks have it in the checking account
Inside job bank employee & their scummy friends. Banks wells Fargo, chase, bank of America. U get it text. Do nothing. In fact stop using all apps & your real bank app. Just use the 800# on back of your card to check purchases etc. Or go to the bank itself inside , if open. All this gotta be inside job.
best part about being poor is Im hard to scam
No one is responsible for one’s stupidity or ignorance.
Caller I.D. mis labeling should be a class A Felony with a mandatory minimum 10 in a federal penitentiary for any and all involved. And no bail while awaiting trial.
I had a text that said I put 2,000 in a Zelle account. I never heard of them and called the bank’s manager and made sure nothing was removed and blocked them. Don’t click on anything from a bank call the bank
That was most likely a phishing/trojan scam. They send a link along with that text and when you click on it they can get info from your phone, like your banking info.
Disgusting and heartless acts against real people!!
Bank of America did the same to my account, someone charged my debit card from overseas, and Bank of America refused my claim. At the end, I have to pay for it. It’s hard to trust the bank now days.
When did this happen I bank with them
was this your credit or debit card?
Chase did this with me
@@sashamoore9691 was this your credit or debit card? credit cards are supposed to be insured.
That's why I only use credit cards. I got my credit card info stolen a few months ago from Wells Fargo, and they actually contacted me about suspicious transactions from another state. They reimbursed me and canceled my card and mailed me a new one in a week.
I was a victim of a Zelle scam two months ago. They got me for $3780. But here’s the thing, I called the number on the Zelle app for customer service but what I didn’t know and how would anyone know, the number had been changed and instead of Zelle customer service, I got a scammer. My bank won’t reimburse my money either. They said the transactions were authorized because I hit the send button. So now you can’t even trust the phone numbers provided on the app itself.
@Sheshia Tyrone Thank you, I will look into it.
How do you blame the bank when she authorized the transaction? She just needed to call the bank. Blame the social media and internet company which create a platform for fake numbers.
their systems should be more secure. she sent the money to her own name.
Might as well blame the invention of the Internet for the invention of social media.
If she knows how to use a green screen she should be smart enough to realize no bank support will tell you to send them cash through there zelle.
Brings a new meaning to... My Name Is My Name. 🤣 🤣 🤣
I would just delete Zelle app and get back at the scammer to sue the scammer.
best way to take action on a bank?? take your money out and close the account
I had a unauthorized Zelle transaction a few months ago and my bank Wells Fargo won't refund my money. And this is on top of identity theft I have been dealing with. Wells Fargo sucks big time!
This woman screwup her own Zelle account and she’s think she entitle her money back from Wells Fargo 😂
Thats really cruel ☹️
She’s obviously not so smart clicking phishing links
I'm so glad I don't have zelle, such a waste of time
Poor lady
And yet, no mention of the scammers -Nigerians.
Why you think Americans are too dumb to be scammers?
I never heard of Zelle until reading about it's use by scammers. People are so quick to jump on the latest greatest app, assuming it's safe, secure and protects its users. Ha! There's one born every minute.
'Act fast' lol
That's why I don't deal with wells Fargo there customer service is horrible .
Wells Fargo has nothing to do with it she got scammed she did something wrong she need to get her money back from the scammer. That's impossible.
Why do people answers the phone let it go to voicemail when You don’t know or if it say is a bank let it go to voicemail I always do avoid answering any calls or text or emails go straight to the bank
I never hear reports of these scammers getting arrested. Only about how victims are scammed
BofA doesn't have a clue how bad their services are. That's why we switched over to another bank to do all our business. Out of touch& too big to care. I get their long email surveys, but why would I waste time on that when nothing changes even after repeated calls &conversationswith their staff? They shut down all our local banks&tellers. I'm happier at a new bank that puts community banking first.
Hang up immediately if you hear an India accent from the caller
LOL I agree! I will be saying what I don’t understand what are you saying let me call
The bank myself click.
Hmm...my guess is maybe the scammer is just smarter than this customer....
Crazy!
They tried this on me a week ago. It sounded legit, but my gut told me to think twice. I declined the request, then called the bank back.
That seems unfair
Same issue, cell phone provider failing to stop spoofing number,
There os not protection from any company to their user, zelle, banks and cell providers we are in our own
Best we can is to be informed so we don’t fall for those stupid scams
If the bank tells you the details of the decision making for the funds not being refunded in some cases that would make it easy for scammers & 1st party fraud.....
Banks do not call you. When you you guys ever understand this lol
These companies need to be held liable when their platforms have been hacked or altered by a scammer. Although, once companies get your money, they don’t care about you or your money until you have struggles paying the companies. Then, they care 100% about why you cannot pay them.
I Don't use my Cell Phone for any type of banking or Cash Payments and I never will! I leave all Credit Cards & Bank Card at home unless I Need one for a reason for that day.
Has this woman not been watching the news lately???
Advisedly not people are so trusting they
Live in a babble . Since I don’t answer the phone now they text saying I have won a free
Pair of I pods press yes or no and I LOL.
Wells Fargo does not make OUTBOUND CALLS
Yes they do. I got one recently. They don’t ask information from you, is what they don’t do.
@@ocmetals4675 no wrong. They do not make outbound calls.
Trust me, I lost 5k to this scam. Wells does not make outbound calls period.
@@08C6PaceCar they do. They don’t make request like these but they do call to inform
Customer Privacy Rules and might be the Call Center Services too
I am currently sorry 😔 losses
Zelle is not guaranteed by Hells Fraudgo!
I always tell people don't give anyone your personal information to someone that calls you. Don't answer numbers you don't know. Most of the new phones has a app where you will only get calls from people in your contacts. All the numbers will be deleted and blocked.
The best thing to do is to totally ignore all fraud notifications. You
can't get hurt doing nothing!
Wow, I’m more disgusted by the comments here than the actual story. 😠
Let me guess . Chris rock’s joke offended you too . 😂😂✌️
@@agustingarcia9271 GI JANE? Na I’m a NY’R that weak sauce joke don’t offend us here
When people get scammed why do they feel that the bank has to pay them back when it has nothing to do with the bank?
wells fargo is one of the owners of zelle, go figure
It’s honestly not the banks fault, the customers bare 99.9% of their loses due to sheer negligence on their behalf(.). So busy but you had time to go in the bathroom and delete your account and make another one to send money to yourself? 🤨 yet calling the bank or checking your bank account (both options would have taken less time to do) basically the scammer would’ve been able to complete the scam w/o their help, that’s factual(.)
She fell for it. She’s lucky it was only 3,500. Wells owes her nothing.
The way I deal with phone calls and money. I just hang up. I don't play with people with money. I been that way all my life.
My mom is 76 year old and every time a scammer call she hang up and goes to the bank , she never , eveeer do transactions over the phone no matter what , she always says to me if you have problems with a bank go directly to them not over the phone . I don’t even have any app that do transactions either I do it personally or don’t buy it .
Don't use cash app. Simple
Don't they know to which account the money went? Obviously, fake accounts are easy to open and close once the fraud is done.
These guys have gotten more sophisticated in their scams. They have actual programmers and apps to disguise their info and use SMS / PUSH notifications to their advantage.
I can’t believe people still don’t let calls roll into vm for screening. Please never answer any calls from unknown persons especially from other countries.
My credit union has a list of companies I deal with. Contact them when I will use my account for other services.
In 2 months , the security division has stopped 3 unauthorized payments from going thru.
And they were scams.
I don't get it, for you to transfer money from your account into your account the money would already have to be in your account. So why would you need to transfer it?
Since they moved to Ireland things have changed
Michael Finney sounds like a drunk... Pills?
Get rid of zelle
This is a probably using 3rd party apps...... this is why I do not have ANY Financial apps on my phone
She’ll make it back that’s on her
Screen calls. Check number before answering call. If u don't recognize the number don't answer, let it go to voicemail. If screen shows word SCAM for incoming calls, decline call or don't answer. If there are any real problems, they're send u a letter/notice.
Yaaa what do you expect witg gas so high
That's why you pay with cash 💸 💰
Scammers really are evolving their methods these days in order to keep up with technology, aren’t they? Either that or I’m turning into my parents 😱.
I got a call the other day from “ST OF CA DEPT OF” (what dept? I still don’t know lol). When you’re just going on about your day and something like that pops up on your phone, it really IS jarring and your initial reaction is to answer the phone just to “resolve” whatever is going on; BUT “ST OF CA DEPT OF” would never, not EVER call me unless they had sent something in writing first (and was calling me back). The thing is though, my first reaction to seeing “ST OF CA DEPT OF” was not “this is a scam”, like it is when it’s an obvious scam. No, my initial reaction was “why”? “Why is the “ST OF CA” calling me?” That is a dangerous question when dealing with scammers because that’s what gives them that door they need. Had she of not been as busy as she was, she most likely would have not been a victim of this (had she of not answered her phone they wouldn’t have even left a message). In her case, it was such unfortunate timing.
What’s also *incredibly* frustrating is that I can’t seem to find a list of “current scams”. The FBI has links on their page that make it seem as though they used to keep such records, but all those links are dead now and they just provide vaguely written overviews telling you “don’t give someone your bank info or SS number over the phone”. I mean, how is this even helpful info to most people under 50 these days?? My first sentence said that “scammers have evolved” their methodologies, and it’s true. They no longer ask for “obvious info” like that.
It’s so hard and so frustrating trying to stay ahead of the “latest scamming trends”- especially when the government won’t provide any resources or tools telling people what the newest scams are. To add insult to injury, almost every page you go to on the FBI scam alert pages includes blurbs about how they want you to report scams, but again, I ask… WHY??? Why does the FBI want or even need this??? First off, they’ve made it abundantly clear that they aren’t going after these scammers, and second, they aren’t updating their website with the legit new scams people report…soooooo, what exactly do they do with this information??? I’m picturing it going into some intern or temporary employee’s email inbox and just sitting there unread, otherwise, why collect all this in the first place? It makes absolutely no sense.
The "current list of scams" is any number of millions of scams the scammers can think up. It's impossible to track them all. What is possible is to educate people to be skeptical when anyone calls asking for money, even if they claim to be the IRS, FBI, Social Security, immigration, bank, police, long lost relatives, nephew in London, etc. None of those people ever actually call for money, but scammers do.
Do you think they care? This is how much they care ==> 🤣🤣🤣🤣🤣
They do move only when the scammer scam and steal from big companies the ones that pay the politicians pockets or give them big deals. They caught and put in jail a guy that use a dump and pump fake companies to truck investors into his company. It took them years to find the two people and ID them and they did the scam twice but they made a huge mistake and the FBI was able to use the bitcone they use thought a web site to get their funds but they know who they was as the cleaning site was getting raid of the info chain in the coins. If you scam the wrong rich person you going to jail for a long long time even if you oversea unless your in a country that not friendly with the USA. But I seen where the FBI will wait for decades for that person to leave the country are even trick them to leave so they can arrest them. If the small people like us they don’t care.
Smh
how do i do this bro
Actually, it is not that difficult, just requires investment which costs money. Spoofing can be reverse validated, same as a handshake with encryption. Anyone in the tech field can tell you this. It is a shame customers are being duped over a simple validation process. Let's be realistic, this will not prevent scams but it is a measure to address spoofing.
wow
I DON'T trust banks. Who says they are not somehow behind this? And, if they do care about the customers, why don't they help them 1) to make them recover their money (because it's their fault they haven't made their system more secure). I bet their's has the necessary security so that no one steals their money. 2) Make the system scam proof.
Google Employees?
Wells Fargo is a very crappy bank..