How to Troubleshoot Home WiFi and Router Issues

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  • čas přidán 16. 12. 2019
  • broadbandnow.com
    Is your WiFi not working? Has it slowed down, or has the network disappeared entirely? Having trouble connecting your devices to WiFi? BroadbandNow can help. We offer one simple trick that can help get your WiFi working again 99% of the time. Check out this easy video fix.
    For more information, visit broadbandnow.com/guides/how-t...
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Komentáře • 750

  • @Sam-ds3wm
    @Sam-ds3wm Před 3 lety +455

    Thank you it worked

  • @rehaabafzaal
    @rehaabafzaal Před 2 lety +1512

    Who’s watching with data because their internet is not working 😂😂

  • @bryan-cv2ew
    @bryan-cv2ew Před 4 lety +689

    didnt need the 1 minute long explanation of why i need wifi

    • @melvinchacon5327
      @melvinchacon5327 Před 3 lety +30

      i swear 😭😭
      me: omg get to the point!! 😐😐

    • @dionpierre5847
      @dionpierre5847 Před 3 lety +20

      This video was made for elderly people who never heard of wifi

    • @boatfromvsg8062
      @boatfromvsg8062 Před rokem

      Goofy ass😂 we already got it that’s why we here

  • @pronona6125
    @pronona6125 Před 2 lety +348

    Fun fact:
    You are watching this with your mobile data

  • @karloshuynh-luo1184
    @karloshuynh-luo1184 Před 3 lety +1878

    wow I guess I'm the 1%

  • @ry2309
    @ry2309 Před rokem +78

    This literally could’ve been a 5 second long video.

  • @cybersymptom6125
    @cybersymptom6125 Před 3 lety +618

    Beginning: 99% of the time it unplugging and plugging back in works and you don't need a technician.
    Me: Still doesn't work.
    Ending: If it still doesn't work, you may need to call a technician.

    • @kiddalmatiangawd8389
      @kiddalmatiangawd8389 Před 2 lety +8

      😭

    • @OMEGANiru
      @OMEGANiru Před 2 lety +2

      😌

    • @quincy189
      @quincy189 Před 2 lety +21

      Mine still doesn’t work why does it just go out like this? Especially during a important time

    • @vincef7487
      @vincef7487 Před 2 lety +21

      @@quincy189
      We pay out bill on time! You’d think they would keep things WORKING. They have ONE JOB: provide their customers with the product they are paying for ‼️

    • @staceystevens8765
      @staceystevens8765 Před rokem +4

      This might sound crazy but check your wire outside your house that your cable or wireless service may have been chewed by squirrels I bought a brand new router and a modem I unplugged a thousand times I did everything replace all the cable boxes went into my phones and you know still could not get a full Wi-Fi signal and I'm right above the router in a bedroom and I was not getting full Wi-Fi a cable guy from Xfinity said my wires were chewed he showed me the wire from the telephone I live in the middle of nowhere but squirrels like something in coaxial cable this happens alot just not in the country side of intercourse PA but even in big cities squirrels chew your wires if all else falls check your telephone pole cause it happens

  • @n0yn0y
    @n0yn0y Před 3 lety +97

    I'll save you 2 minutes: unplug the router and plug it back it

    • @satire.robloz
      @satire.robloz Před rokem

      from the wall plug? or pull it from the router

    • @Roundamation
      @Roundamation Před rokem

      @@satire.robloz I'll say from the router

  • @huhbobsaget
    @huhbobsaget Před rokem +24

    Video starts at 1:01

  • @ArbiterSky
    @ArbiterSky Před 3 lety +70

    This feels like satire LMAO

  • @Ichika_Sakura
    @Ichika_Sakura Před 3 lety +99

    I had wasted almost 3 minutes and my data just to hear unplug and plug it in.I guess I'm the 1%

  • @SDSunriser
    @SDSunriser Před rokem +22

    If what she suggested does not work, try pushing in the "restore" button in the rear of your router.
    I spent hours troubleshooting and when I did that simple thing, my broadband connection returned. 😉

    • @mamacindyrogofsky495
      @mamacindyrogofsky495 Před rokem +3

      Damn u r weird sir. Fine... My freaking internet is going in and out ... I'm planning on slapping my neighbors! 🤣🤣🤣🤣

    • @tammymiranda092
      @tammymiranda092 Před 7 měsíci

      Did you need to change your password and IP address? Can you explain me out how you did it please?, thanks beforehand 🙏

  • @Broski_Rizz
    @Broski_Rizz Před 4 lety +46

    I have lent my lesson
    I will never mess with the settings 😅

  • @suvhanramsarup3808
    @suvhanramsarup3808 Před 3 lety +13

    The most unhelpful youtube video I've ever seen in a while...for my reason being that everyone knows that you should unplug it....and everyone watching this video has already done it

  • @colindelgiudice6141
    @colindelgiudice6141 Před 2 lety +14

    This video could have been 30 seconds long without all the BS

  • @jaspersmuck330
    @jaspersmuck330 Před 3 lety +13

    I swear if this doesn’t help me I’m going to lose my mind

  • @lackylacky2676
    @lackylacky2676 Před 2 lety +6

    holy bro. honestly thank you i thought i broke the router but this worked. im suprised!

  • @scullymatchthepants3455
    @scullymatchthepants3455 Před 2 lety +43

    Quick tip.
    Less animations an more straight forward next time for a video we’re 98% of us are coming to for just a solution.

  • @lestaeshaw575
    @lestaeshaw575 Před rokem +5

    There was no need for the intro to be that long 😐

  • @corpuzone
    @corpuzone Před 3 lety +42

    We have installed a switch relay at an extension cord so I don’t have to remove the wire like you did always. Is there any way I can prevent this from happening? We just upgraded our WiFi router to a newer one and I’m about to change the cable modem to a newer one as well. Will that make a difference? Could it be that the cable modem overheated from multiple sources of HD streams? Wondering maybe due to people working at home in neighborhood could be an issue? I hate having to reset my WiFi router over and over. Any help?

    • @quincy189
      @quincy189 Před 2 lety +3

      Same let me know if you know a way

    • @kings2284
      @kings2284 Před rokem +1

      Did you ever find out what causes it?

    • @dealzia
      @dealzia Před 6 měsíci

      Try changing DNS settings

  • @Juice_in_a_can900
    @Juice_in_a_can900 Před 3 lety +44

    2:16 -_-

  • @Groovyjp123
    @Groovyjp123 Před 4 lety +39

    Mina has all perfectly green lights and my phone connects to the network but the internet does not work

    • @murx9860
      @murx9860 Před 3 lety +2

      Swear bro

    • @brownscroom4332
      @brownscroom4332 Před 3 lety +3

      Same here, i have a router working, my phone works fine then all the sudden one day me and my brothers xbox dont connect and theres no way we both ran out of live at the same time

    • @brownscroom4332
      @brownscroom4332 Před 3 lety

      @CheesePuff_00 turns out it wasnt the router, apparently our dog chewed up some wires from our power box, but we fixed it later on

    • @5imon570
      @5imon570 Před 3 lety +1

      Yo I have same problem what did u do ???

    • @5imon570
      @5imon570 Před 3 lety +2

      Yoo please any ideas would help plz?

  • @Ethnicbeauty
    @Ethnicbeauty Před 3 lety +15

    That’s it I’m stealing the hotspot and watching Netflix on my phone 🚪🚶🏾‍♀️

  • @danielburge7075
    @danielburge7075 Před rokem +5

    I always did know how to fix computers the Internet and networking basic skills of course thank you for the video ❤️😀❤️

    • @tammymiranda092
      @tammymiranda092 Před 7 měsíci

      YOOO I need help ASAP (to learn basic troubleshooting hahaha vocabulary as well xd)

  • @real_overtale
    @real_overtale Před 3 lety +2

    I really need this kind of video thanks, but now I know there is a problem with my router

  • @Vmad.
    @Vmad. Před 3 lety +50

    I unpligged everything for 10 minutes and its still not working

    • @crash4101
      @crash4101 Před 3 lety +3

      Same

    • @PatrollerMojave22
      @PatrollerMojave22 Před 3 lety +45

      try 10 hours, if not try 10 days. If not again try 10 weeks, or 10 months, 10 years.

    • @ravenhoxx9603
      @ravenhoxx9603 Před 3 lety +1

      Prolly your isp

    • @whocares8584
      @whocares8584 Před 3 lety +9

      @@PatrollerMojave22 ok I've done 10 months but can't wait 10 years any other solution?

    • @PatrollerMojave22
      @PatrollerMojave22 Před 3 lety

      @@whocares8584 you lying. You've only done this 2 months, come back in 12 months.

  • @Kk-nc8xk
    @Kk-nc8xk Před 2 lety +2

    I doubted it at first. But damn, it worked

  • @Broski_Rizz
    @Broski_Rizz Před 4 lety +31

    Mine is a red light and some error code

  • @stefan-ox8qs
    @stefan-ox8qs Před měsícem

    00:47 tears of joy, happy that he doesnt need to see that movie for the 4 time that week with his little sister.😂

  • @ryans413
    @ryans413 Před 3 lety +7

    Okay my devices say I’m connected to my wireless router the router it’s self says there’s internet and it’s connected the modem is connected and receiving data cause the lights are flashing but I have no dam internet nothing loads up it’s annoying. I unplug and reset everything and still same thing everything says it’s connected but still no internet. I give up some nights and sometimes it just fixes itself I can’t explain it

  • @spade-7482
    @spade-7482 Před 2 lety +54

    My Internet is way worse now because of this thanks 👍

  • @gunnarsahertian8528
    @gunnarsahertian8528 Před 2 lety +6

    Sangat membantu materinya dan mudah dipahami 🙏

  • @user-ns6xr9rh4q
    @user-ns6xr9rh4q Před 2 lety +3

    Thank you so much. 🙇‍♀️

  • @shalinivs8511
    @shalinivs8511 Před 3 lety +2

    Aaha It worked
    thank you so much ❤️ 😍😍

  • @TheRoguePrince0
    @TheRoguePrince0 Před 2 lety +1

    My internet is being a real donkey right now.
    I'm about to put my fist through it

  • @alitaji5863
    @alitaji5863 Před 3 lety +2

    thank youuuuuu so much you help me really thank you again i'm really happy

  • @expiredmilk322
    @expiredmilk322 Před 3 lety +6

    now this is a quality video hehe

  • @highrix4945
    @highrix4945 Před 2 lety +3

    Literally my internet doesn’t wanna work with my Xbox despite it being connected through an ethernet cable and my phone doesn’t want to connect but when I turn my VPN on it connects…

  • @chophouse2112
    @chophouse2112 Před 3 lety +5

    Too much talking for a 5 second tip

  • @EJH1
    @EJH1 Před 2 lety +2

    That frozen pun at the beginning 😐😐

  • @chancecould6969
    @chancecould6969 Před 2 lety +1

    Woww I was just watching this and it fixed thx beautiful queen 💕

  • @daisyheart5385
    @daisyheart5385 Před 2 lety +1

    The one on the right looks like a Netgear which is the one I have but there's no lights on the top of that one so it's not the same it could be in that gear but different design who knows

  • @luminescent6114
    @luminescent6114 Před 2 lety +1

    Bitch said “Unplug it, plug it back in. If that doesn’t work…call somebody I guess”

  • @lolaellis16
    @lolaellis16 Před 2 lety

    It works thanks so much for this video

  • @naglaamahmoud6753
    @naglaamahmoud6753 Před 3 lety

    Me covered in spaghetti wires of internet: interesting

  • @ildlyn8966
    @ildlyn8966 Před 3 měsíci

    Thank god for the man who wrote the script

  • @sun622
    @sun622 Před 11 měsíci

    My Spectrum (askey) router delivers over 200mbps. I have it hard wired to a WAVLINK NP-3 external router located outside. It delivers a speed of only 12mbps. I'm using Cat7 cable and the distance from one router to the other is less than 20 feet. WHY does the WAVLINK give such slow speeds?? Is WAVLINK poor quality?

  • @DrewH789
    @DrewH789 Před měsícem

    My Net Gear router frequently dropped the WiFi signal. I found it was hot to touch so i raised it on a 2x4x2" block of wood to let air cool it and no problems since then.

  • @joshuawoodhouse2217
    @joshuawoodhouse2217 Před rokem +1

    They made a 3 min vid to tell u to unplug it and plug it back in and if that dosnt work then your out of luck

  • @ADHDmilkman
    @ADHDmilkman Před 3 lety +15

    I got ptsd when I heard the buffering noice from you know what game.

    • @Eivyn
      @Eivyn Před 3 lety

      Wich one?

    • @anapple3445
      @anapple3445 Před 3 lety +1

      @@Eivyn
      0:34. Fnaf

    • @Eivyn
      @Eivyn Před 3 lety

      @@anapple3445 oh now i hear it

  • @Maul3097
    @Maul3097 Před 3 lety +1

    Thanks for the video

  • @gamerparky
    @gamerparky Před 3 lety +6

    Turn it off and on again or phone your Internet provider company how helpful 😂

  • @tristorenji8973
    @tristorenji8973 Před rokem +1

    I been watching 5 videos like this at 1.5x playback speed hits differentially

  • @diegoroswell302
    @diegoroswell302 Před rokem

    This is same as when your coke dealer runs out of blow or doesn’t answer the phone

  • @bubbs9586
    @bubbs9586 Před 3 lety

    Bruh my wifi turned on when I clicked on this video 😂

  • @legendarysuperduckling9505

    Can't connect my phone or my computer to the internet but my Xbox connects just fine, Thanks Spectrum.

    • @jah4708
      @jah4708 Před rokem

      I have spectrum too, I can connect everything fine but it’s unusable

    • @legendarysuperduckling9505
      @legendarysuperduckling9505 Před rokem

      @@jah4708 It's just weird for me, sometimes I can't even connect some devices

  • @bangcho9348
    @bangcho9348 Před 2 lety

    thanks this tutorial is very helpfull

  • @user-rp1zz5lq6k
    @user-rp1zz5lq6k Před 2 lety

    Thank you it’s working

  • @kristians7377
    @kristians7377 Před rokem +1

    Damn she just hit us with a 2:42 “unplug it and plug it back in”

  • @analeentalesic3897
    @analeentalesic3897 Před 2 lety

    I have a problem when I’m gamming then random my internet goes randomly of but my browser still works I yust plug my cable from my modum in my pc

  • @keerthanam9112
    @keerthanam9112 Před 7 měsíci

    Thank you so much. It worked out 4 me ❤️

  • @lilly1440
    @lilly1440 Před 3 lety +2

    It worked and then it just closed again. Nice

    • @highrix4945
      @highrix4945 Před 2 lety

      It’s ok Light Yagami is smart so he should be able to fix it

  • @gliziks
    @gliziks Před 2 lety

    please please can anyone help me with my wifi problem. my wifi has been very good since i got it, but for the past 3 months our wifi connection goes in and out every 5 minutes and we’ve gotten an eero 360 pro wifi thing to help make the connection stronger. it unfortunately didn’t help at all and i need to know what could be the problem. :((

  • @mellyrizzgad
    @mellyrizzgad Před 3 lety +1

    Thank u so much

  • @AdrianReyyy
    @AdrianReyyy Před rokem

    I’m on one of my relatives internet and the internet is really fast but I get frequent lag spikes on my ps5 when I’m playing a game. Does anyone have any advice?

  • @JesusCHRISTler
    @JesusCHRISTler Před 2 lety +4

    rare to find a tutorial with some comedy

  • @7hrecordslabel777
    @7hrecordslabel777 Před 2 lety

    This intro got me. Lol.

  • @juliosantosdrmrcontaantiga2456

    I just changed bills, before i had a satelite conection, now i have fiber conection, on google own speed test download is 500mbs but download is 0mbs, i cant Open discord, steam downloads to slow just getting 5 mbs max, geforce experience canot be updated keeps loading like discord, what can i do?

  • @weston9201
    @weston9201 Před 3 lety

    What if the fiber box is messed up and not the router we got 250 and bought a new router and still 💩 please help

  • @afshaafsha3005
    @afshaafsha3005 Před rokem

    It really worked 🎉thanks

  • @damionsell8365
    @damionsell8365 Před 2 lety +1

    Okay what if it starts blinking stupidly fast?

  • @wiz7106
    @wiz7106 Před 2 lety

    1:15 that router brought back memories and not the good ones😧

  • @jimflagg4009
    @jimflagg4009 Před 3 lety +5

    You do not need to wait 2 minutes.

    • @loganwarner5147
      @loganwarner5147 Před 2 lety

      30

    • @jimflagg4009
      @jimflagg4009 Před 2 lety

      @@loganwarner5147 Really only 3 - 10 seconds. The wait is for the Time To Live on you IP address assigned to you computer to expire and for the router to give you a new one.

    • @jimflagg4009
      @jimflagg4009 Před 2 lety

      Also I still have my old Motorola Surf Board like the one she has. Too bad my cable company will not let me use it. They constantly want you to rent a Modem. such a waste of money. Just buy one and give the cable company your MAC so they can add it to their firewall and pair it with your account.

  • @johnbehneman1546
    @johnbehneman1546 Před 6 měsíci

    Thank you so much

  • @vanessamckibbin4918
    @vanessamckibbin4918 Před 2 lety

    Thank you soo much

  • @MrHedgehog69
    @MrHedgehog69 Před 3 lety +2

    Okay the intro is cheesie but damn i like it i hope se came up with it because then she is a funny whoman ;D keep it up

  • @asulon6
    @asulon6 Před 2 lety +1

    DOES ANYONE KNOW HOW TO FIX MY WIFI NOT WORKING IN LITERALLY JUST MY ROOM ITS SO FUCKING ANNOYING A FEW DAYS AGO RANDOMLY MY WIFI STARTED NOT WORKING IN MY ROOM EVEN THOUGH IT SAYS ITS CONNECTED AND EVERY ONCE IN A WHILE NOW MY WIFI JUST DOESNT WORK IN MY ROOM AND I WILL GO DOWNSTAIRS AND IT INATANTLY WORKS MY ROOM IS LITERALLY ON THE TOP FLOOR AND IM NOT SURROUNDED BY METAL OR ANYTHING AND IVE NEVER HAD THIS PROBLM BEFORE ITS PISSING ME OFF THAT MY WIFI RANDOMLY STOPS LOADING WITH MY XBOX AND MY PHONE ONLY THAT STOPS WORKING. MY AMAZON ECHO DOT STILL WORKS BUT MY PHONE AND MY XBOX RANDOMLY STOP WORKING HERE AND THERE AND ITS PISSING ME OFF SOMEONE PLEASE HELP

  • @franciscovargas4192
    @franciscovargas4192 Před 3 lety +1

    I have the moto but the router not

  • @helenfomintseva2084
    @helenfomintseva2084 Před 2 lety

    wifi not working but watching the video works

  • @leenmehyar9990
    @leenmehyar9990 Před 2 lety

    I love you!😭 it worked

  • @XxXtheorder
    @XxXtheorder Před 3 lety +2

    That frozen plug tho

  • @sweetnr.x4428
    @sweetnr.x4428 Před rokem

    It was perfect until yesterday it stopped working it slowed down bc it worked perfectly fine and it had an amazing speed but its connected and its not working like it used to work

  • @diegosmit6940
    @diegosmit6940 Před 2 lety +19

    That opening line deserved a like and a subscribe

  • @livinglifedifferent1989
    @livinglifedifferent1989 Před 11 měsíci

    God forbid you have to *gasp* play with your kids. I'm just here cause I can't sleep

  • @AndreasGaming-f2m
    @AndreasGaming-f2m Před rokem

    1:35 comic is upside down 😂

  • @MrStone-xt2qv
    @MrStone-xt2qv Před 2 lety

    Wow I already know this “method”.

  • @user-vn1tl9df1o
    @user-vn1tl9df1o Před 2 lety +1

    1 minute of explaining why you need
    *Upload video on internet*

  • @rapolassolovjovas2371

    i watched this cuz i tried shutting off the wifi and turning it back on after a while to boost it... All i needed to do was wait, yes i was on mobile data

  • @colindelgiudice6141
    @colindelgiudice6141 Před 2 lety

    Wow reset the wifi I’ve never heard of that one

  • @jchari922
    @jchari922 Před 3 lety

    Part of the 1%, guess I should go buy a lottery ticket

  • @eggzonkbm3941
    @eggzonkbm3941 Před 3 lety +2

    We definitely don't know what happens when the wifi goes out nice waist of my time

  • @calebmills4076
    @calebmills4076 Před rokem

    Damn I must be that one present

  • @XPandai
    @XPandai Před 3 lety +1

    I unplug all the time guess what every game I play I still loose connection my wifi has never changed

    • @BroadbandNow
      @BroadbandNow  Před 3 lety +3

      If you are having a consistent connection issue you may want to contact your internet service provider directly so they can check your connection.

  • @adrenalinerush7869
    @adrenalinerush7869 Před rokem +1

    Entertain the children YOURSELF!!?! everybody RUN!

  • @knightnight2777
    @knightnight2777 Před 3 lety +5

    My router was working fine but it was one the end of its cycle so it was running on 1mbps,so as the new month it renews the pack at 12Am....so i turn the router off for a while then when i swutched it on I can connect but no internet access

    • @kujo4205
      @kujo4205 Před 3 lety

      Did you fix it

    • @knightnight2777
      @knightnight2777 Před 3 lety

      @@kujo4205 actually it didnt had to do anything with period it was just a coincidence
      Change those ping settings and it'll be alright
      If youre facing no internet problem

    • @kujo4205
      @kujo4205 Před 3 lety

      @@knightnight2777 oh I see

  • @inky3541
    @inky3541 Před 2 lety

    0:01 ok that was kind of smart

  • @4PF187
    @4PF187 Před rokem

    She fucking spent a full minute making jokes instead of telling us how to solve the problem 💀

  • @steves9600
    @steves9600 Před rokem +1

    That fixed it for me thanks !!

  • @jovelynsibugan2060
    @jovelynsibugan2060 Před rokem

    I unplug the power for how many times but still doesn't work ,it will turn to green the light for a 1 minute only then after it will turn to red 😭

  • @davidrmombi2740
    @davidrmombi2740 Před 2 lety

    Wow for me it had take an hour to come back online