I’m sending mine back right now. Last week the rear wheel broke off, which caused me to crash hard. Thankfully I was wearing a helmet but that didn’t save me from bad road rash on my face, a black eye, and concussion. I just had a CT scan done this morning but haven’t gotten the results. I’m done with Unagi scooters.
It's so true what you're saying. I also had bought one on Best Buy. And it really, really, really sucks. I only have 35 miles on it and already broke down. Thank you for Showing this video.
Hi.I'm sorry to hear about your very sad & bad experiences with the UNAGI e-scooter company.😮. It's a huge shame how they dealt with you!!! I have got only60 miles on mine in 3 years & itsgetting bad already!!! You have got a very used & abused,lemon!!! Hope your problem was resolved well for you. THANK YOU for your video.I might make a new setup & alterations,transform my scooter to something of a different one.Maybe power a small bycicle???😮..🎉😂❤
I was debating on scooter to buy, I thought I would try unagi subscription since it supposedly come with maintenance and theft insurance but right before I clicked on subscribe, I decided to look up a review that WASN'T sponsored/link. I'm really glad I did. Thank you for the honest review, especially considering the safety concerns!
I rode my Model One around a flat campus for about a year. Advertises 7-12 mile capacity, never got more than 4. Like someone else in the comments, I finally gave up when my wheel broke off and I went flying. Seems like it's pretty inexpensive in the UK? I'd say this scooter is worth $250. But for the near $1k they charge (or $59 a month, so $700+ a year now, to rent?!), this thing is a piece of crap.
@FreethinkingSecularist Mine does 9-10 miles of very fast & steep hills!!! Crazy powerfull😂❤.Got soft, thick 1" footboard pading & handlebar cushion/Jell grips for less shaky rides.~70% nicer.13 kg & take it on the buses.Than ride around & back on the buses.🎉❤😊.Be smarter about it & enjoy the bloody thing.Cost me $1560Can 🇨🇦!!! If it brakes on me then I'll install it on a mini bike ,dual motor front wheel drive.1000w of 🔋 😊.
@rexluminus9867 Wow! That sounds pretty bad ass. I loved mine, but it got me into scooters more so than into Unagis, but I'll know more when I get to finally operate another one. Cruiser S on order.
Thank you for being honest. Part of the reason I started delivering door dash and ubereats on a scooter is because of your videos on the ruckus. The ruckus didn't work for me because I'm to tall and it didn't go fast enough for delivery in Lubbock Tx. but I got a Honda PCX and it works great. You and Wilcer were the channels that gave me the idea. Thanks for what you're doing and keep up the videos.
I brought an Volpam spt7 electric scooter on Amazon December 2023. The range is 21 miles and top speed is 19 mph and it was better and cheap. This cost $419.00, but for the discount, it's 298.00. Avoid buying these useless, expensive unagi scooters.
He’s absolutely right these Scooters’s are trash, I had mines for about 3months in and only rode it a max 5 times by the 3rd time I noticed the scooter would just cut off , I thought it was a weight issue but I only weight 150 . I went to try and ride it recently and it won’t even cut on . I fully charged it and all still nothing so yea these scooters are trash waste of money.
@amped19996 do you use it on very flat smooth roads? My trip is a 3 mile run both ways on the shoulder of a busy road. There are rocks and clumps of dirt but it has been paved in the last 6 years.
480 miles in, my handle bars barley wobble I make sure I take care of it and have it tightened. no problems fortunately. saddened about your experience rider.
Just wondering if you ever got the return/cancellation figured out. I was kind of dumb and saw some good reviews of this, and really jumped on a rental because I've never owned a scooter and wanted to see how doable it would be for commuting to work, and this seemed like the least expensive way to try it out for a little bit. I just ordered a refurbed one on a monthly rental on Saturday, so haven't been given any info on it. I figured that at some point sooner or later I'd either buy a scooter or I'd decide it wasn't for me, but felt like getting on one regularly for a month or so would be the best way to learn about them and figure out what to look for when deciding what kind to buy when I was ready. But now I'm getting scared that it's going to be hell to cancel this monthly subscription when I want to. :(
@@sincloth7022 wait, how many months after attempting to cancel your subscription is this? So basically once you subscribe its impossible to unsubscribe? Isnt that illegal? I can't believe they can get away with that.
@@dvdmon I think best place to ask about this would be the consumer protection? (idk if the US has something like that or if they work the same as in Austria) My cousin got into a hole with a "substion" (he wanted to rent a bigger car to move) and they kept charging him 50€ monthly after a talk with the consumer protection he got out of it and they even got sued
@@luxvita2815 Just seems like given the target market if this company was making it impossible to return a rental, they would be notorious for it all over. But we'll see what happens. I did just receive mine, only 2 business days after I ordered it. Everything seems to work fine. I got a refurb, so it's not in perfect condition but it's not totally banged up and seems to work fine. I haven't taken it out for a spin yet because it's been raining non-stop and my helmet hasn't even arrived, so we'll see how things go. I'm a little disappointed that the range in the app seems to be way lower than the one that is in the specs, but I guess the specs put the range a the max ideal, which tome, is a bit scammy. Wouldn't you want your customers to be pleasantly surprised rather than disappointed once they get theirs? But I guess putting the real range would drive too many people away from even getting one?
Damn, I just ordered one because I wanted to see if these scooters would be right for me, and now I just watched your video. LOL. Trying to cancel now before they ship, but the "cancel sub" doesn't work.
You've got to question the scooter with a name like that "UNAGI ?" It's probably made in a back alley in Vietnam.. put some masking tape that'll fix it up. stay safe "bro"..👍
I just began my rental agreement. Damn, I wish I found your video first. I'll try it for the month. Hopefully I can cancel the agreement when it comes time. It cost me 200 in security deposit, bit they said they charge a restock fee when its over. I'm guessing i just wasted 300 bucks on a scooter i only can use for a month.
@sincloth7022 I'm still waiting for them to receive and check for damage. If it is normal wear and tear I should get the 200. I'm anxious waiting to see if they rip me off or not. It was not worth it at all if they take that, but it was so fun I'm buying a Emove Cruiser S!
Those four handlebar bolts are actually not fully tightened. I've had the exact same problem, wrongly believing that those bolts were all the way snugged, then I put a wrench to them, finding that each would turn in about another 1/2 turn each. Take each out and put blue Loctite on each, letting the Loctite dry after turning in the bolts before riding it again. The wiggling stem can be corrected with some adjustment at the bottom via another bolt. With that said, I am currently trying to repair mine myself because the steering is completely locked up, unable to turn at all, even though the handlebar is in the proper fully upright position. This is the second Unagi I've had with this problem, as I had to send in my original early last year for that, getting the refurb unit that now has the exact same problem. By the time that I had the refurb unit get locked up that way, my warranty had run out. What a load of crap!
I don’t have the receipt and they refused to replace the battery or mail a replacement. They offered to mail me a refurbished one IF I mailed them my broken one. For $600. Guessing they would fix the battery and resell or rent it out. BS company. Hope they fail.
Whoa, got to figure that this scooter is a bad choice. Thanks for giving out this info. I get it. When you recommend stuff you want it to be right. Keep it up sir, your vids are a great help.
It’s def a poorly made scooter I think mainly due to mass production but also you can’t expect much from a used scooter bro Amazon gets you a great deal and the customer service is great too I have a greevego and a gotrax both under $400 both can do 18+ easy
I have a GreeVego DYO2 (the 10” tire variant with higher max output) and Im disappointed in the range, but other than that I really like the scooter. I flex tape waterproofed it and have ridden it through torrential downpours, puddles, taking my son to school, grocery shopping, and recreational riding and it works great. My other scooter is a hiBoy Max Pro that I just got and so far like it, it reminds me of my old 1989 Lincoln Towncar in that its a beast with some get up, and rides like a boat, its great so far.
I've though about adding a couple e-bikes to the collection eventually, but for now, the scooters just make more sense (not this one, obviously). The scooters are more portable and useable in a place like Vegas. I take them in with me almost everywhere (businesses, grocery stores, casinos, etc.). But yes, I plan to have e-bikes sooner or later.
You said everything I didn’t have the time to make a video for , I got the brand new all access , and after 3 weeks the folding mechanism would get loose and I’d have to take it apart and re do it , it really is a piece of shit , I had it locked up and it got stolen , i also had insurance on it , sent police report , I still get texts and emails saying I breached my contract , suck big balls unagi.
I'm STILL trying to return mine. I get threatening emails from Unagi twice a week even though I've tried 30+ times to contact them about returning it. I guess I'm going to have to file a lawsuit against Unagi. I hear there's a class action suit forming against Unagi, so maybe I'll just wait and join that. Either way, I guarantee the Unagi Scooter company is going out of business.
It happens a lot. Fortunately, a huge class action lawsuit is forming against Unagi, and Unagi will hopefully go out of business after we all get our money back.
I'm a volunteer fireman that recently responded to a brutal unagi scooter accident. The rider claimed the board snapped right by the rear wheel. Terrible what this company is getting away with.
@@The_HulksterEveryone is buying PRE OWNED- very much so refurbished & used scooters. They should only be sold brand new. Have never had an issue with watching where I’m going & having a NEW scooter. lol. It’s going to happen with any “refurbished scooter”! Not a problem if you pay attention to what you’re renting/buying.
I’m sending mine back right now. Last week the rear wheel broke off, which caused me to crash hard. Thankfully I was wearing a helmet but that didn’t save me from bad road rash on my face, a black eye, and concussion. I just had a CT scan done this morning but haven’t gotten the results. I’m done with Unagi scooters.
Mine was new and I have no problem with mine. I have 500 miles used on it, and it doesn't wiggle or wobble like you're stating.
It's so true what you're saying. I also had bought one on Best Buy. And it really, really, really sucks. I only have 35 miles on it and already broke down. Thank you for Showing this video.
Hi.I'm sorry to hear about your very sad & bad experiences with the UNAGI e-scooter company.😮. It's a huge shame how they dealt with you!!!
I have got only60 miles on mine in 3 years & itsgetting bad already!!! You have got a very used & abused,lemon!!!
Hope your problem was resolved well for you. THANK YOU for your video.I might make a new setup & alterations,transform my scooter to something of a different one.Maybe power a small bycicle???😮..🎉😂❤
I was debating on scooter to buy, I thought I would try unagi subscription since it supposedly come with maintenance and theft insurance but right before I clicked on subscribe, I decided to look up a review that WASN'T sponsored/link. I'm really glad I did. Thank you for the honest review, especially considering the safety concerns!
I rode my Model One around a flat campus for about a year. Advertises 7-12 mile capacity, never got more than 4. Like someone else in the comments, I finally gave up when my wheel broke off and I went flying.
Seems like it's pretty inexpensive in the UK? I'd say this scooter is worth $250. But for the near $1k they charge (or $59 a month, so $700+ a year now, to rent?!), this thing is a piece of crap.
I need 6 to make it to work and back. Wish me luck for the first month I am trialing it.
@FreethinkingSecularist
Mine does 9-10 miles of very fast & steep hills!!! Crazy powerfull😂❤.Got soft, thick 1" footboard pading & handlebar cushion/Jell grips for less shaky rides.~70% nicer.13 kg & take it on the buses.Than ride around & back on the buses.🎉❤😊.Be smarter about it & enjoy the bloody thing.Cost me $1560Can 🇨🇦!!!
If it brakes on me then I'll install it on a mini bike ,dual motor front wheel drive.1000w of 🔋 😊.
@rexluminus9867 Wow! That sounds pretty bad ass. I loved mine, but it got me into scooters more so than into Unagis, but I'll know more when I get to finally operate another one. Cruiser S on order.
Hey buddy. I knew that scooter was a piece of junk when I first laid eyes on it. Where they get you is dual motor.
🐍 Those are "vibration dampening wobbles", LOL.
Unagi has a D rating with the Better Business Bureau.
Sounds about right.
Mine snapped in half!!! I weigh 204 just hit a decent size crack in the road!
Thank you for being honest. Part of the reason I started delivering door dash and ubereats on a scooter is because of your videos on the ruckus. The ruckus didn't work for me because I'm to tall and it didn't go fast enough for delivery in Lubbock Tx. but I got a Honda PCX and it works great. You and Wilcer were the channels that gave me the idea. Thanks for what you're doing and keep up the videos.
I brought an Volpam spt7 electric scooter on Amazon December 2023. The range is 21 miles and top speed is 19 mph and it was better and cheap. This cost $419.00, but for the discount, it's 298.00.
Avoid buying these useless, expensive unagi scooters.
Thanks I literally was almost ready to purchase. Think I'm just going to buy the one I want "segway gt2 " . Enough shopping. I'm just DOING IT .
Glad to find that video before I hit the buy button 😂
He’s absolutely right these Scooters’s are trash, I had mines for about 3months in and only rode it a max 5 times by the 3rd time I noticed the scooter would just cut off , I thought it was a weight issue but I only weight 150 . I went to try and ride it recently and it won’t even cut on . I fully charged it and all still nothing so yea these scooters are trash waste of money.
I had two of them and I’ve never had issues with it, I had 500 miles on it and the other one was 1000 miles
I do 500 miles on mines in a month.
@amped19996 do you use it on very flat smooth roads? My trip is a 3 mile run both ways on the shoulder of a busy road. There are rocks and clumps of dirt but it has been paved in the last 6 years.
480 miles in, my handle bars barley wobble I make sure I take care of it and have it tightened. no problems fortunately. saddened about your experience rider.
what milage do you get?
Just wondering if you ever got the return/cancellation figured out. I was kind of dumb and saw some good reviews of this, and really jumped on a rental because I've never owned a scooter and wanted to see how doable it would be for commuting to work, and this seemed like the least expensive way to try it out for a little bit. I just ordered a refurbed one on a monthly rental on Saturday, so haven't been given any info on it. I figured that at some point sooner or later I'd either buy a scooter or I'd decide it wasn't for me, but felt like getting on one regularly for a month or so would be the best way to learn about them and figure out what to look for when deciding what kind to buy when I was ready. But now I'm getting scared that it's going to be hell to cancel this monthly subscription when I want to. :(
I'm still trying to return mine. You should cancel your order if you can.
@@sincloth7022 wait, how many months after attempting to cancel your subscription is this? So basically once you subscribe its impossible to unsubscribe? Isnt that illegal? I can't believe they can get away with that.
@@dvdmon I think best place to ask about this would be the consumer protection? (idk if the US has something like that or if they work the same as in Austria)
My cousin got into a hole with a "substion" (he wanted to rent a bigger car to move) and they kept charging him 50€ monthly after a talk with the consumer protection he got out of it and they even got sued
@@luxvita2815 Just seems like given the target market if this company was making it impossible to return a rental, they would be notorious for it all over. But we'll see what happens.
I did just receive mine, only 2 business days after I ordered it. Everything seems to work fine. I got a refurb, so it's not in perfect condition but it's not totally banged up and seems to work fine. I haven't taken it out for a spin yet because it's been raining non-stop and my helmet hasn't even arrived, so we'll see how things go. I'm a little disappointed that the range in the app seems to be way lower than the one that is in the specs, but I guess the specs put the range a the max ideal, which tome, is a bit scammy. Wouldn't you want your customers to be pleasantly surprised rather than disappointed once they get theirs? But I guess putting the real range would drive too many people away from even getting one?
Man I wish I had seen this before I signed up for Unagi😂 I'm getting mine in a couple of days
please update us on how it goes
give it a try. I’ve had mine for about a year and it is ok.
Same
Damn, I just ordered one because I wanted to see if these scooters would be right for me, and now I just watched your video. LOL.
Trying to cancel now before they ship, but the "cancel sub" doesn't work.
You should be able to return it within 30 days for a refund. Good luck.
@@sincloth7022 let's see. It arrives tomorrow lol
a good alternative is the navee v40 pro or n40. reliable e scooters
You've got to question the scooter with a name like that "UNAGI ?" It's probably made in a back alley in Vietnam.. put some masking tape that'll fix it up. stay safe "bro"..👍
I just began my rental agreement. Damn, I wish I found your video first. I'll try it for the month. Hopefully I can cancel the agreement when it comes time. It cost me 200 in security deposit, bit they said they charge a restock fee when its over. I'm guessing i just wasted 300 bucks on a scooter i only can use for a month.
Hopefully you can get your deposit back at least, but you're probably stuck with the restock fee.
@sincloth7022 I'm still waiting for them to receive and check for damage. If it is normal wear and tear I should get the 200. I'm anxious waiting to see if they rip me off or not. It was not worth it at all if they take that, but it was so fun I'm buying a Emove Cruiser S!
Those four handlebar bolts are actually not fully tightened.
I've had the exact same problem, wrongly believing that those bolts were all the way snugged, then I put a wrench to them, finding that each would turn in about another 1/2 turn each.
Take each out and put blue Loctite on each, letting the Loctite dry after turning in the bolts before riding it again.
The wiggling stem can be corrected with some adjustment at the bottom via another bolt.
With that said, I am currently trying to repair mine myself because the steering is completely locked up, unable to turn at all, even though the handlebar is in the proper fully upright position.
This is the second Unagi I've had with this problem, as I had to send in my original early last year for that, getting the refurb unit that now has the exact same problem.
By the time that I had the refurb unit get locked up that way, my warranty had run out.
What a load of crap!
Same fricken problem I have, steerings locked up..
I don’t have the receipt and they refused to replace the battery or mail a replacement. They offered to mail me a refurbished one IF I mailed them my broken one. For $600. Guessing they would fix the battery and resell or rent it out. BS company. Hope they fail.
I can barely hang on going 25km an hour, on rough road. Wish there was a tube tire for it.
Or suspension while riding.
This company horrible
Wow,lol. I've never seen a review like this. This is like an ANTI-review. I've seen all kinds of scooter reviews,but this is a FIRST.
Whoa, got to figure that this scooter is a bad choice. Thanks for giving out this info. I get it. When you recommend stuff you want it to be right. Keep it up sir, your vids are a great help.
I have not heard anything positive about Unagi scooters from people that have used them, and how bad the subscription model is.
What's the point of buying an expensive unagi scooter when you compare other electric scooters that are cheap?
It’s not for cheap guys like you
It's £230 in the UK new.
Thanks man, you just saved me from a bad deal. Was this 🤏 close to signing up to the subscription.
I have two of these boneshakers and they are bad real bad ..
Thanks a lot . I was just about to give these snakes my money. Over the hiboy s2 max
It’s def a poorly made scooter I think mainly due to mass production but also you can’t expect much from a used scooter bro Amazon gets you a great deal and the customer service is great too I have a greevego and a gotrax both under $400 both can do 18+ easy
I have a GreeVego DYO2 (the 10” tire variant with higher max output) and Im disappointed in the range, but other than that I really like the scooter. I flex tape waterproofed it and have ridden it through torrential downpours, puddles, taking my son to school, grocery shopping, and recreational riding and it works great. My other scooter is a hiBoy Max Pro that I just got and so far like it, it reminds me of my old 1989 Lincoln Towncar in that its a beast with some get up, and rides like a boat, its great so far.
I think £200 new isn't bad for a scooter like this. At least good enough for
Sealant them bars on!!
Ever thought about getting an e bike
I've though about adding a couple e-bikes to the collection eventually, but for now, the scooters just make more sense (not this one, obviously). The scooters are more portable and useable in a place like Vegas. I take them in with me almost everywhere (businesses, grocery stores, casinos, etc.). But yes, I plan to have e-bikes sooner or later.
In the Uk you can buy these brand new for $200
You said everything I didn’t have the time to make a video for , I got the brand new all access , and after 3 weeks the folding mechanism would get loose and I’d have to take it apart and re do it , it really is a piece of shit , I had it locked up and it got stolen , i also had insurance on it , sent police report , I still get texts and emails saying I breached my contract , suck big balls unagi.
I'm STILL trying to return mine. I get threatening emails from Unagi twice a week even though I've tried 30+ times to contact them about returning it. I guess I'm going to have to file a lawsuit against Unagi. I hear there's a class action suit forming against Unagi, so maybe I'll just wait and join that. Either way, I guarantee the Unagi Scooter company is going out of business.
I got scammed....
It happens a lot. Fortunately, a huge class action lawsuit is forming against Unagi, and Unagi will hopefully go out of business after we all get our money back.
Just tight the screws and there you go
Don't make lazy arguments.
@@durece100 what’s lazy there ? Redneck did your girlfriend refuse to blow you last night ? Find something better to say than start shit online fool
You are dreaming . Get a life fool
don’t listen to this review.
I'm a volunteer fireman that recently responded to a brutal unagi scooter accident. The rider claimed the board snapped right by the rear wheel. Terrible what this company is getting away with.
@@The_HulksterEveryone is buying PRE OWNED- very much so refurbished & used scooters. They should only be sold brand new. Have never had an issue with watching where I’m going & having a NEW scooter. lol. It’s going to happen with any “refurbished scooter”! Not a problem if you pay attention to what you’re renting/buying.
Don't get a used one, dude.