What is Workforce Management (WFM)?

Did you ever get the question, what do you do for a living?
Don't look further after this video, you will have all the elevator pitch explanations.
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[@zelonirak3435]

How many wfm analysts do you need to manage a certain # of agents?

[@jeremiahgaabucayan6970]

I depends. Some centers do 1 wfm analyst per 100 people