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weWFM
Registrace 24. 01. 2022
Workforce management professionals' voice, knowledge platform, and source of new ideas and best practices
Community Builders: Transforming CX and Workforce Management
In our latest episode, we step into the transformative power of community builders in CX and workforce management. Join us as we uncover how these unsung heroes drive customer experience innovation and enhance team dynamics. Our guest Nate Brown shares invaluable insights and practical strategies that redefine success in today’s competitive landscape.Don’t miss out on this enriching discussion! Whether you’re a CX enthusiast or a workforce strategist, there’s something here for everyone looking to elevate their game.
zhlédnutí: 28
Video
Streamlined WFM: Enable Productivity and Operational Success
zhlédnutí 33Před 3 měsíci
In this episode of the weWFM Show, we are joined by Wayne Mitchell from EE and Graeme Gabriel, a WFO Solution Consultant at NICE.Wayne shares insights from EE's major transformation in workforce management, highlighting the challenges faced and the remarkable outcomes achieved.Graeme discusses common hurdles organizations encounter when implementing WFM solutions and the significant role of AI ...
Asynchronous Workflows: Blending Worlds for Efficiency
zhlédnutí 85Před 5 měsíci
In this episode, we welcome Nathan Stearns, Vice President, of WFO Product Strategy at NICE Systems. Join us as we dive into the heart of operational efficiency, we explore the evolution of contact centers, the rise of asynchronous work, and the blending of front and back office operations. Unpack the future of back office work, including the transformative role of AI and machine learning. Wi...
Alec's Backstage Pass to WFM Innovations
zhlédnutí 29Před 6 měsíci
Step behind the curtain with Alec as he shares the unfiltered scoop on the WFM world's latest hits and misses. From the echo of AI in every corner to the cloud's rising chart-toppers and the mixed reviews on remote work arrangements, Alec breaks it down with the ease of a musical producer mixing tracks. He offers a deep dive into the dynamics of workforce management technologies, the intricate ...
Chaos to Clarity: Navigating Workforce Challenges
zhlédnutí 90Před 7 měsíci
Join us for a compelling episode with a Workforce Management expert Irina Mateeva, Founder of RightWFM. Irina discusses her global journey in transforming WFM chaos into efficient, people-centric operations. She shares insights on addressing workforce management challenges, optimizing resources, and balancing operational efficiency with employee well-being. This episode is essential for anyone ...
A Journey of Learning and Leadership
zhlédnutí 19Před 7 měsíci
Explore the transformative journey of a call center expert over three decades in this podcast with Mark Williams. The guest shares insights from starting as an agent to becoming a senior manager, emphasizing the importance of diverse skills, empathy, and adaptability in workforce management. He discusses the critical aspects of leading teams, addressing challenges, and balancing customer and em...
The Unplanned Path to Workforce Management
zhlédnutí 43Před 9 měsíci
This podcast episode explores the dynamic world of workforce management with expert Chris Ward, who shares his personal story about getting into Workforce Management as a career. Chris brings a wealth of experience, having worked in various roles, including as a Director at Wellspring Recruitment and a Senior Business Analyst at NICE Ltd. Chris's journey in the industry was marked by significan...
The WFM Journey of Industry Pioneers
zhlédnutí 37Před 10 měsíci
In this episode, we are set for an inspiring hour as we explore the extraordinary friendship journey within the Workforce Management (WFM) world. In this episode, we sit down with James Quiggins, Business Development Leader, and Penny Reynolds, Founding Partner of The Call Center School at InVision Group, two friends with a deep bond cultivated over decades in the WFM industry. Discover t...
Mastering Resource Planning and Intraday Automation
zhlédnutí 70Před 10 měsíci
In this episode, we chat with Resource and Capacity Planning expert David Preece, Principal Solution Consultant at QStory. David shares his career journey, insights into Intraday Automation at QStory, and its impact on workforce productivity. He emphasizes data-driven decision-making and offers a glimpse into the future of Workforce Management. Join us for a conversation with a true industry ma...
Digital Transformation and People-Centric Leadership
zhlédnutí 33Před 11 měsíci
In this episode, we dive deep into the world of digital transformation and the importance of people-centric leadership with Jarrod McGrath. Discover how organizations can build their "digital muscle" and create extraordinary employee experiences in the modern digital age. To explore these topics further, visit Jarrod McGrath's Books and Resources. www.jarrodmcgrath.com/books
Mastering Workforce Dynamics
zhlédnutí 84Před rokem
Joining the podcast today, Ian Payne, join us on a journey into the art and science of Workforce Management (WFM). Gain insights into data analysis, vendor relationships, and creating a positive empowering work environment. Uncover strategies for informed decision-making and fostering a culture of diversity, well-being, and growth. Tune in to Mastering Workforce Dynamics for expert advice and a...
Secrets Revealed: Season 2 of weWFM Show
zhlédnutí 29Před rokem
Welcome back to the weWFM Show! After an incredible first season with 40 episodes filled with inspiring guests and insightful conversations, we are thrilled to announce the beginning of Season 2. Get ready for even more captivating stories, new perspectives, and groundbreaking conversations from our future guests. Join us as we continue to go deeper into the world of workforce management, uncov...
Unforgettable: 10 Amazing Moments from Our Epic Journey
zhlédnutí 89Před rokem
In this episode, we go back in time as we review great insightful messages left by our previous guest. It was hard to select the final list, but here you have our 10 unforgettable moments, from much more to pick from. Enjoy these small nuggets, more to be found in the previous episodes. In the order of the Podcast: Dave Hoekstra Anshuman Dwivedi Dan Christmas Emile Anthony E. Nair II Chris Deal...
The Pursuit of Perfection: Forecasting and Balancing Mental Health
zhlédnutí 68Před rokem
The Pursuit of Perfection: Forecasting and Balancing Mental Health
Embracing Tomorrow: A Glimpse into the Industry's Evolution
zhlédnutí 41Před rokem
Embracing Tomorrow: A Glimpse into the Industry's Evolution
Workforce Management 2.0: Why Embracing Flexibility is the Key - PART 2
zhlédnutí 52Před rokem
Workforce Management 2.0: Why Embracing Flexibility is the Key - PART 2
Workforce Management 2.0: Why Embracing Flexibility is the Key - PART 1
zhlédnutí 66Před rokem
Workforce Management 2.0: Why Embracing Flexibility is the Key - PART 1
Predicting the Future in the Digital-First Era: What to Expect in the Next Few Years?
zhlédnutí 33Před rokem
Predicting the Future in the Digital-First Era: What to Expect in the Next Few Years?
Working in a Digital First Era: The role of AI
zhlédnutí 25Před rokem
Working in a Digital First Era: The role of AI
Preparing for the New Digital Era: Evolving Workforce Management
zhlédnutí 42Před rokem
Preparing for the New Digital Era: Evolving Workforce Management
Discover the Power of Workforce Management: Failing to Plan is Planning to Fail!
zhlédnutí 494Před rokem
Discover the Power of Workforce Management: Failing to Plan is Planning to Fail!
Boost Your Career with AI and ChatGPT in Workforce Management
zhlédnutí 303Před rokem
Boost Your Career with AI and ChatGPT in Workforce Management
Unlock the Secrets to Skyrocketing Your Workforce Management Career with Arvin Obra
zhlédnutí 66Před rokem
Unlock the Secrets to Skyrocketing Your Workforce Management Career with Arvin Obra
Why is Workforce Management not part of HR?
zhlédnutí 1,2KPřed rokem
Why is Workforce Management not part of HR?
Decoding the Math Behind Workforce Management
zhlédnutí 100Před rokem
Decoding the Math Behind Workforce Management
Why WFM matters in the Service Industry
zhlédnutí 142Před rokem
Why WFM matters in the Service Industry
Workforce Management meets Operational Excellence
zhlédnutí 40Před rokem
Workforce Management meets Operational Excellence
Moore Nancy Taylor Kimberly Taylor Melissa
Perez Sarah Johnson Donald Brown Margaret
Walker Barbara Hall Carol Taylor Margaret
Amazingly resourceful conversation re: key WFM complexities & challenges. Great job!
"promosm"
How many wfm analysts do you need to manage a certain # of agents?
I depends. Some centers do 1 wfm analyst per 100 people
😀 Promo`SM
Example we cover in this episode. lnkd.in/d6cM-MPB
She is so informative I'm trying to learn forecasting
ｐｒｏｍｏｓｍ 😠
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Wow proud bestfriend here!
Very interesting, this helped cleared up some confusions i've had, thank you and looking forward for more
Glad it was helpful!