Nespresso Inissia: How to descale your Inissia machine

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  • čas přidán 4. 12. 2013
  • Your step by step Nespresso Club Assistance Service guide on how to descale any Nespresso Inissia coffee machine.Please visit www.nespresso.com for more information.
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Komentáře • 442

  • @mostafasaeedi7265
    @mostafasaeedi7265 Před 6 měsíci +30

    9 years later , still I'm here rewatching this video and descaling my Nespresso machine with Vinegar :)

    • @ewertonrcor
      @ewertonrcor Před 3 měsíci

      Como faz com vinagre? Quero economizar. Kkkk gastei 10$ num descacificante

    • @farokbzbz8558
      @farokbzbz8558 Před 2 měsíci

      ​@@ewertonrcorشمم١١١١١1+!

    • @bickids-7
      @bickids-7 Před 2 měsíci +3

      Με ξύδι όμως δύσκολα φεύγει η μυρωδιά του καλύτερα με χυμό λεμονιού φίλε δοκιμασε το αυτό κάνω εγώ ,😃😃😉😉😉😉

    • @Indo-japan
      @Indo-japan Před 24 dny

      How much lemon juice do you add?

  • @kristenm348
    @kristenm348 Před rokem +16

    Finally convinced my office we need to descale our machine LOL very helpful but definitely need to press the buttons for more than 3 seconds to enter descale mode

  • @freehermanjose5816
    @freehermanjose5816 Před rokem +61

    Well,with that music it's a good job I didn't ask my Nespresso machine to go on a date...

  • @LOLLEROFL
    @LOLLEROFL Před měsícem +3

    I started watching this video looking to clean my Nespresso machine. Before I knew it, I was hot and sweaty in bed with the Nespresso machine.

  • @engelvonsonne
    @engelvonsonne Před 4 lety +53

    This videos are oddly satisfying to watch 😅

  • @rudylabsilica2286
    @rudylabsilica2286 Před 5 lety +17

    Pretty much the same instructions as with cleaning the Pixie.
    Thank you much!

  • @ChrisGamingGR
    @ChrisGamingGR Před 3 lety +35

    Followed your guide by heart, but instead of 2 times washing with fresh water I washed 5 and also wasted 2 coffee capsules to be safe.. And it works wonders! No sign of chemical into my coffee and works again like new!

    • @erica-ciao-roma
      @erica-ciao-roma Před 2 lety +1

      Me too!

    • @safijeisenaj4456
      @safijeisenaj4456 Před 2 lety +1

      @@erica-ciao-roma
      kwlöei
      Ü

    • @jayant408
      @jayant408 Před 2 lety +4

      My first time to use the descaling solution. I rinsed 2 times and switched it off. Now that I’ve read your suggestion, could I just switch on the Descaling mode again and let water run through the system a few times?

    • @ChrisGamingGR
      @ChrisGamingGR Před 2 lety +7

      @@jayant408 yeah of course I don't think it will harm your machine.. you can even try it without descale just waste 2 cheap coffee capsules and your coffee will be fine

    • @jayant408
      @jayant408 Před 2 lety +1

      @@ChrisGamingGR thanks! I tried the descaling mode and ran more water through it. My coffee tastes ok 👍🏼

  • @joyyang6483
    @joyyang6483 Před 2 lety

    Thank you Nesspresso, your directions work in Hong Kong! Drink right away and it was superb.

  • @davidgodrei2047
    @davidgodrei2047 Před 4 lety +98

    This video is very useful and I admire the soft porn background music.

  • @msnman10
    @msnman10 Před 3 lety +9

    Does this descaling method also clean the brew chamber?

  • @HemHemty
    @HemHemty Před 4 lety +32

    Just did the descaling and as everybody says you need to rinse it with water at least 5-6 times. You can smell the water and see the clarity of the water to understand if there is still some chemicals in the system. I did that rinsing cycle 5 times I believe and then pulled 2 espresso shots to make sure it is okay.

    • @nespresso
      @nespresso  Před 4 lety +1

      Dear Mert Topçuoğlu,
      For technical service assistance you can call 444 1 576 Nespresso Club line until 8 pm.
      Enjoy your coffees.

    • @TubeSpoker
      @TubeSpoker Před 12 dny

      @@nespresso fuck your answer

  • @JeromeDemers
    @JeromeDemers Před 4 lety +9

    the inissia manual (page 14) mention to descale between 1000 to 4000 cups of 40ml coffee depending of water hardness. I drink max 2 expresso per day so ~ 730 per year, so I need to descale every 2000 coffee because of water hardness, so it's ~2-3 years.

    • @nespresso
      @nespresso  Před 4 lety

      Could you please clarify your country of living so we might better assist you?

    • @JeromeDemers
      @JeromeDemers Před 4 lety

      @@nespresso Quebec, Canada. Is this automated email?

    • @nespresso
      @nespresso  Před 4 lety

      Thank you for your reply. Rest assured that we can provide you with technical assistance for your Inissia machine. To do so, we kindly invite you to call our Canadian toll-free number 1.855.325.5781. Cheers!

  • @lovedabluesrocknroll
    @lovedabluesrocknroll Před 7 lety +19

    Very helpful, thank you. Last time I made such a hash of it I had to ring the help desk to re program my machine 😂

  • @sippozs
    @sippozs Před 2 měsíci

    Thank u so much! You saved my life 🙏

  • @maseeboi96
    @maseeboi96 Před rokem +1

    Easy enough to follow still great coffee

  • @spb81
    @spb81 Před 9 lety +4

    thanks - easy to follow guide and worked on my machine the same.

  • @juniliaoliveira6664
    @juniliaoliveira6664 Před 5 lety +6

    Como podemos traduzir o comentário do video?
    Quando não temos o inglês como primeira língua, porque não aparece um video com as instruções na língua onde a máquina foi vendida e onde a nespresso tem representação?

    • @nespresso
      @nespresso  Před 5 lety +1

      Olá, Junilia. Para selecionar um idioma diferente para a legenda, basta clicar na engrenagem e selecionar o idioma de sua preferência. Caso tenha qualquer dúvida, estamos a sua disposição. Até logo!

    • @user-rw8tf3pt6g
      @user-rw8tf3pt6g Před 5 lety

      แฟนไหม่

    • @user-rw8tf3pt6g
      @user-rw8tf3pt6g Před 5 lety

      เพลงแฟนไหม่

    • @nathcunha05cunha53
      @nathcunha05cunha53 Před 3 lety

      @@nespresso , a minha inissia só sai agua quente! O que eu faço? Será que está desprogramada?

  • @patriciawong4326
    @patriciawong4326 Před 2 lety +7

    Thank you for the clear instructions!

  • @Phobion_1
    @Phobion_1 Před 3 lety +42

    Very important note: after the first and the second descaling process, empty the dip tray, which you can see at 0:46
    If you don’t do that then water will flow out from the dip tray.
    //
    Fontos: az első és második vízkőtelenítési folyamat után, az alsó csepegtető tartályt ki kell üríteni (ami 0:46 -nál látható), különben kifolyik a víz a kávéfőző alá.

    • @fogasterg
      @fogasterg Před rokem +1

      Darn it. I wish i read your comment sooner

    • @my_RS4
      @my_RS4 Před rokem

      @@fogasterg ugh me too

    • @cigdem242
      @cigdem242 Před rokem

      ❤q

    • @cigdem242
      @cigdem242 Před rokem

      A

    • @elxakiltse8773
      @elxakiltse8773 Před 9 měsíci

      if that is happening it means you need to take the unit apart and clean the inside of the part where the coffee capsules go. There is a plate in there that gets really gunked up. There are several youtube videos on how to disassemble these units. It’s a little involved, but only takes a few hours to get back to a perfectly working machine again.

  • @nursery9232
    @nursery9232 Před rokem +1

    Благодаря за видеото което сте направили... Понеже не намерих същия разтворител за котлен камък на неспресо взех друг вариант който е на прах по същия начин както показвайте и аз така направих и кафето си тече нормално вече...

  • @icHRis83
    @icHRis83 Před 5 lety +4

    Grazie, molto utile! 😊

  • @user-om1pf4ld7y
    @user-om1pf4ld7y Před 5 lety +6

    Хорошая информация!

  • @Pazaluz
    @Pazaluz Před 7 lety +25

    I wish my nespresso machine was as quiet as this one xD Still very handy thing to have though. And tasty coffee !

    • @nespresso
      @nespresso  Před 7 lety +6

      Hi there, we are so sorry to hear that. As a tip, we would like advise to place your machine on a steady underground to cancel the noise a little bit. Also, descaling your machine on a regular basis (once in three or four months) will also help a lot. Anyhow, we are glad to hear that you enjoy our coffee, and would like to wish you a lovely day. Do not hesitate to contact us via our Twitter or Facebook page or the contactform on our website if you have any more questions!

    • @Pazaluz
      @Pazaluz Před 7 lety +9

      Oh no need to feel sorry at all ! thanks allot for the tips ! Didn't really expect to get an answer to my comment :) You guys have a lovely day aswell !

    • @nespresso
      @nespresso  Před 7 lety +5

      You are very welcome, and thank you!

    • @rebecaruiz127
      @rebecaruiz127 Před 7 lety

      Rowbance

    • @rebecaruiz127
      @rebecaruiz127 Před 7 lety

      Rowbance

  • @nehemiashe
    @nehemiashe Před rokem +2

    Please could you forewarn that in the process the water tray must not be emptied to the last drop, that you have to watch and push to stop if it is going to be empty, because the air can go inside the machine and you will have a new problem, the machine will not pour water again. I had to throw away my inissia coffee machine because I think I burned it trying to return it to the normal operation. So, better not to do this operation, but if you are going to do it, watch the water tray, don’t let it be emptied

  • @isgakbrfc7090
    @isgakbrfc7090 Před 7 lety +3

    How much does the descaling kit cost please :) Im in South Africa

  • @caridaddelosdolores89
    @caridaddelosdolores89 Před 7 lety +3

    me ha gustado mucho,pues se ha explicado muy bien

  • @silviotragust8688
    @silviotragust8688 Před rokem

    Vielen Dank. Sehr nützlich.

  • @michaelabramovich8294
    @michaelabramovich8294 Před 2 lety +2

    I can't exit the descaling mode and start making coffee.

  • @ManuelB911
    @ManuelB911 Před 4 měsíci

    Lo ví más para entretenerme que otra cosa ajjajaja, excelente vídeo, muy claro y estético

  • @lilouderege2733
    @lilouderege2733 Před 2 lety

    My mum forgot to take off the capsule (used) from the machine and it stayed there when we were descaling our machine. Should we repeat the descaling process?

    • @nespresso
      @nespresso  Před 2 lety +1

      We recommend to repeat the descaling process once again. If you need any assistance, please do not hesitate to contact us.

  • @thyristor419
    @thyristor419 Před 3 lety

    Ottimo prodotto,lo uso ogni due anni e funziona bene senza lasciare tracce di descaler👍🏻😃👍🏻il liquido rimanente lo ho usato anche per liberare dal calcare delle pompette a immersione uso hobbistica ...👍🏻

    • @mariabrunellalicchelli8714
      @mariabrunellalicchelli8714 Před 2 lety

      Ciao scusami io nn ho capito una cosa quando si inizia a fare la decalcificazione e quando lampeggiano devo aspettare che finisce di lampeggiare ? X poi iniziare la decalcificazione? Giusto?

    • @thyristor419
      @thyristor419 Před 2 lety

      Buongiorno Maria, nella fase iniziale quando accendi la macchina i due simboli della tazza lampeggiano( indicano che il riscaldatore è attivo) quando finiscono di lampeggiare si può entrare nella modalità decalcificazione( tieni premuti i due tasti simultaneamente per 3 secondi) poi segui il resto del video, quando finisci tutto io ti consiglio di risciacquare bene il contenitore acqua. Anche l'ultima fase del video dove fa ricircolare solo acqua da un contenitore all'altro per pulire le parti interne dal decalcificante io lo ripeto 3/4 volte.

  • @nikolasmakr
    @nikolasmakr Před 2 lety +1

    If i press the 2 buttons simultaneously for 3 seconds, as you said, unfortunately my inissia machine is turning off.

    • @nespresso
      @nespresso  Před 2 lety

      Hello, Nikolas. Can you please identify your country, so we could further look into this for you?

    • @nikolasmakr
      @nikolasmakr Před 2 lety

      @@nespresso yes of course, i am from Cyprus. From the Greek part!

  • @dianastratulat6338
    @dianastratulat6338 Před 2 lety

    Grazie per la spiegazione, sono riuscita a fare la decalcificazione ma, come ho visto in altri commenti, ho tenuto premuto più di 3 secondi per accedere alla modalità indicata, ho aspettato il necessario finché le luci hanno iniziato a lampeggiare velocemente. Ora mi godo il caffè buono come la prima volta.

  • @bondjavi
    @bondjavi Před 7 lety +2

    If I use distilled water all the time, do I still have to descale the machine? I use an old coffee maker that also has the steam thingy, never had problems using distilled water.
    I want to buy and try one, but I'm scared of the chemical part thou....

    • @nespresso
      @nespresso  Před 7 lety +2

      In addition to clearing mineral buildup from inside the machine, descaling also aids in cleaning the machine internally from coffee grinds and other contaminants. Therefore it is recommended to descale regularly, regardless of the type of water used. Our descaling solution is made of food-grade citric acid. We are sure you will love the Inissia.

    • @StephenGraves
      @StephenGraves Před 7 lety +1

      I'd love it more if the bloody water didn't taste of descaling solution after five cycles of clean water. There are people on this thread who have had to run thirty cycles and still can't get rid of the taste.

    • @davinci77777
      @davinci77777 Před 6 lety +1

      dear Nespresso: any answers on all the people who have problems with still tasting the descaling kit in their machines even though they ran water through it several times? I might have the same problem. 4 cycles of water and still it's blury. Haven't tried to prepare coffee yet though.

    • @maricarmenfernandezortiz5208
      @maricarmenfernandezortiz5208 Před 6 lety

      bondjavi qMesica de los 80

  • @tomwilliams5936
    @tomwilliams5936 Před 3 lety

    I got through one cycle of descaling and then my machine presumably air locked and now there is no flow through and out through the coffee outlet, any official advice on how to solve this?

    • @nespresso
      @nespresso  Před 3 lety

      Hi Tom, in view of the issue you are experiencing, we would recommend contacting our Technical Team directly for further assistance. You can reach them by calling 0800 442 442(UK) or 1800 812 660(ROI), and selecting option 3. Many thanks.

  • @user-kp3kq8lj8s
    @user-kp3kq8lj8s Před 3 měsíci

    Flashing lights got stuck. Called the help line, and was told to do the descaling again, following the CZcams video. Did not want to do that as I would be using a second descaling liquid pouch. Looked up video online on how to fix the issue. Found a CZcams video with very simple instruction, which was to hold both buttons for 5 seconds. It worked. In case anyone out there has the same poor service from Nespresso, this is how you get it un-stuck

    • @nespresso
      @nespresso  Před 3 měsíci

      Hello, we are sorry to hear that. Could you identify what country help line you called?

    • @Jane_Smith10
      @Jane_Smith10 Před 2 měsíci

      I had the same problem. I was searching for an answer. Thank you

  • @weironiottan7166
    @weironiottan7166 Před 6 lety +7

    I followed the instructions as well and i decided to flush it with clean water twice(i only use purified water to begin with) and i didn't taste any of the solution, i brewed an espresso just with water and could taste anything but water. The cloudy water is just heated up water it clears if you let it sit for a bit....

    • @rosyoliveira3812
      @rosyoliveira3812 Před 6 lety

      Christian Gabrielsson fdddsxse.
      Ooww6, o presidente 8 2rzdwdsw2wwwwqq 32 1 bom hgghhuuj7 7lhhhjkcads,

  • @davidszondi8466
    @davidszondi8466 Před 3 lety +1

    Az első kör után mikor elfogy a folyadék a tartályból, valószínűleg levegő kerül a rendszerbe. Ami azt eredményezi, hogy a második kör nem tud elindulni, nem tud folyadékot beszívni a tartályból. Tavaly ugyanígy jártam, ezért most gondoltam megelőzöm a bajt, utántöltöttem a tartályt, hogy a program lejártakor biztosan ne maradjon üres, nehogy újra levegőt szívjon be. Hiába, ugyanaz történt, most próbálom nagyjából huszadjára újra indítani a programot, de csak küzd és küzd, nem tudja a tartályból beszívni a folyadékot. Talán majd holnap tudom folytatni, de lehet csak 2 nap múlva. Addig pedig kávét sem ihatok. Ilyenkor legszívesebben kihajítanám az ablakon ezt a gépet...

    • @nespresso
      @nespresso  Před 3 lety

      Kedves Dávid!
      Szomorúan olvastuk, hogy készüléked vízkőmentesítésekor problémát tapasztalsz, így mindenképpen szeretnénk segíteni! Kérünk, add meg privát üzenetben regisztrált email címed vagy klubtagsági számod, hogy felvehessük veled a kapcsolatot a hiba elhárítása érdekében!

  • @exlibris5178
    @exlibris5178 Před 5 lety +2

    Возможно я сделала что-то не так, но после мигания кнопок,я зажала их на три секунды, судя по инструкции, и моя кофемашина просто выключилась. В итоге я не поняла, очищала ли я в режиме удаления накипи или просто так, но теперь мне страшно пить кофе даже после четырёх полосканий. Пахнет химией, я боюсь отравиться.

    • @nespresso
      @nespresso  Před 5 lety +2

      Катерина, добрый день. Сожалеем, что возникли сложности в процессе очистки кофемашины. Чтобы вывести средство от накипи, достаточно пролить один резервуар воды, независимо от режима, в котором находится кофемашина. Напишите, пожалуйста, личным сообщением на нашей странице bit.ly/2CWz9Sb Ваш контактный номер, мы позвоним для дополнительной консультации.

  • @ivanapopovic8808
    @ivanapopovic8808 Před rokem +1

    What could be wrong with my machine - whenever I press those two buttons at the same time, the machine simply goes off!They don't flash at all!

    • @nespresso
      @nespresso  Před rokem

      Hi Ivana, if you'll call us at 1-800-562-1465 our machine experts will be happy to assist you.

  • @jonjonjonnyjon
    @jonjonjonnyjon Před 7 lety +27

    3 seconds? not on mine, more like 6-7 seconds. also it sometimes needs to be unplugged during the process because it won't start the next cycle no matter what i press. lastly, it takes about 10 cycles of 500ml just to get the taste of the descaling solution out of the espresso.

    • @cynthial.j.3789
      @cynthial.j.3789 Před 7 lety +1

      Same here. I found that unplugging, sometimes twice, will enable the descaling mode to reactivate.

    • @sarahfodriga7240
      @sarahfodriga7240 Před 7 lety +2

      God thank you so much. Your advice helped to get my machine working again. Mine also took around 6-7 seconds! Was ready to throw against wall!!!

    • @thebanginlucyband
      @thebanginlucyband Před 6 lety +1

      Love my machine, BUT, the fucking generic, one size fits all instructions and directions are the worst. Been rinsing this thing forever to get the smell AND particles flushed out.

    • @MariolaRubilar
      @MariolaRubilar Před 4 lety

      And same here. I am trying in this moment to descalate my machine, but I still do not get the flickering.

    • @noemiszilagyi4846
      @noemiszilagyi4846 Před 3 lety +2

      Thank you so much for the '6-7 seconds' comment. 😁 I wonder why Nespresso can not provide its clients with the adequate manual... 🙄

  • @JeromeDemers
    @JeromeDemers Před 4 lety +5

    I rinse it twice instead of once with water before quitting the descalling mode. The very first espresso does taste weird, I wonder if it's "bitter" because it's clean or chemical taste. It's not that bad actually. I think it will be gone in next few coffee. At least it's done, it was like ~3-4years.

    • @nespresso
      @nespresso  Před 4 lety

      Hello. Can you please identify your country so we could further look into this for you?

    • @JeromeDemers
      @JeromeDemers Před 4 lety +1

      ​@@nespresso Quebec, Canada. Is this automated email?

  • @guillermorodriguez1615
    @guillermorodriguez1615 Před 7 lety +2

    Muy bien explicado,

  • @yomismo6912
    @yomismo6912 Před 4 lety +1

    Rili yortx?

  • @Friskyjournal
    @Friskyjournal Před 5 lety +117

    Thank you for the video, but my machine doesn't start descaling after pressing both buttons for 3 sec. That drove me mad. I pushed buttons simultaneously and they simply stopped glowing (switched off), so after some efforts I managed to start descaling using a scheme: buttons stop blinking, push them for 5 sec, they stop glowing, push them again for few seconds, then the descaling starts. It takes about 10 seconds. I think you should update your video to list the actual process, like "push for 4-10 seconds".

    • @nespresso
      @nespresso  Před 5 lety +5

      Friskyjournal, thank you for the comment. That message has been relayed to the appropriate department. Let us inform that you can also use the electronic version of the user manual for descaling: bit.ly/2wztT0Z

    • @timekaphillip4012
      @timekaphillip4012 Před 4 lety +2

      Thank you so much this helped !!

    • @alexandramariac.misurini9918
      @alexandramariac.misurini9918 Před 4 lety +4

      Thank you! I did just as you said and worked

    • @elidbs9733
      @elidbs9733 Před 2 lety +2

      Indeed this is the correct way! Thank you!

    • @karenmateus8002
      @karenmateus8002 Před 2 lety +1

      Thank you so much! Worked perfectly!

  • @alisalihvural3402
    @alisalihvural3402 Před 2 lety

    Hello, Should i descale my machine that i even using spring water and how often ideal ?

    • @nespresso
      @nespresso  Před 2 lety +1

      Thanks for your query! We definitely recommend descaling your machine even if you use spring water. Depending on the spring, it can contain even more minerals than tap water. Descaling also helps to remove any oil or coffee ground buildup which may occur during extraction of the coffee.
      Regarding when to descale, the timescale varies on use, the machine type and your water's hardness. Some machines have an alert for it. As a broad rule we advise descaling at least every 6 months and for some machine even sooner. If you start noting slower flow, cooler coffee or granules in the cup, these are also good signs a descale will help.

    • @alisalihvural3402
      @alisalihvural3402 Před 2 lety

      @@nespresso Thank you so much

  • @poloptree2
    @poloptree2 Před 5 lety +39

    For anyone looking at this video just hold down the two buttons and peer under your fingers, you should see when they start to rapidly flash

  • @dianejones5418
    @dianejones5418 Před 4 lety +1

    Great help thank you,

  • @joyyang6483
    @joyyang6483 Před 2 lety +2

    No problems with the instructions and only run an extra 1.5 liters through and coffee is fine and descaling solution not toxic unless you drink it straight.

  • @robertferguson2171
    @robertferguson2171 Před 5 lety +5

    Nice descaling video, however one key point is missed; how to stop the machine once the descaling fluid passes through the the machine? I pushed every combination of buttons I could think of but couldn’t stop the machine until I unplugged it!

  • @Faticit
    @Faticit Před rokem

    Gracias! La tengo como nueva! Eso sí, hice lo que dijeron x ahí, 5 veces con agua después del descalificante, y dos cápsulas de café a la basura estoy escribiendo este comentario tomándome mi cafelito

  • @fusion311
    @fusion311 Před 7 lety +1

    when I descale my machine this video seems to be wrong, my machine won't do any thing. but when I hold them down untill it runs .

    • @cynthial.j.3789
      @cynthial.j.3789 Před 7 lety

      fusion311 It is a bit tricky to get the hang of it. I had to try several times and unplug the machine for finally getting the buttons to blink.

    • @enedinamendesspolti2268
      @enedinamendesspolti2268 Před 5 lety

      fusion311 no voo Zu mó

  • @ChaklitTea
    @ChaklitTea Před rokem

    If i didnt use the machine for almost a year since the last descale, will i need to descale once i use it again?

    • @nespresso
      @nespresso  Před rokem

      It can't hurt to descale your machine. For additional machine assistance, please call us at 800-562-1465, where we are available 24/7.

  • @helenagodlewska9931
    @helenagodlewska9931 Před 3 lety +1

    Nie wiedziałam jak wyjąć zużytą kapsułkę i rozmontowałam od podstawy teraz nie mogę to złożyć
    Co mam zrobić Helena

  • @qwwerty3
    @qwwerty3 Před 6 lety +14

    Guys, are you sure that you used instructions exactly for Inissia? Perhaps, you used it for another model? I'm asking because i did just as the video says and everything is fine. No chemical taste or smell. Coffee, by the way, became better after this operation.

  • @neringaCD
    @neringaCD Před 3 lety

    this descaling mode is not working, I press it starts blinking but then it starts working without pressing lungo and then I cannot enter the lungo mode again, it keeps blinking no matter what I press. So I had to take to turn it off completely and just press lungo as in making regular coffee... not sure if I did it correctly

    • @nespresso
      @nespresso  Před 3 lety

      Hi there, we are disappointed to hear this. We'd recommend contacting our Technical Team when you're with your machine on freephone 0800 442 442 (UK) / 1800 812 660 (ROI). The team are available every day between 7am and 10pm. Many thanks.

  • @simoneodendaal9724
    @simoneodendaal9724 Před rokem

    Mine dit continous flashing of buttons between rinses. After second rinse the button glow went away. Do not know if this a problem

    • @nespresso
      @nespresso  Před rokem

      Thank you for contacting Nespresso Simone. Please contact the Nespresso club for technical assistance on 0800637773 or email club@nespresso-sa.co.za.

  • @zsuzsannafejesne2867
    @zsuzsannafejesne2867 Před 6 lety +1

    mennyi víz kell a tartályba a vízkőtelenítéshez?

    • @nespresso
      @nespresso  Před 6 lety

      Kedves Zsuzsanna!
      A vízkőmentesítő folyadékot (1dl) ki kell egészíteni vízzel, a víztartály legyen tele. Amennyiben tudunk segíteni a vízkőmentesítés folyamatában hívj minket bizalommal a 06 80 2582 80-as éjjel nappal díjmentesen hívható telefonszámon.
      Üdvözlettel,
      Nespresso Club

  • @raymondebourgoin8075
    @raymondebourgoin8075 Před 3 lety

    J ai petite et grande tasse es ce qu on peut programmer une tasse plus grande

  • @blackfrog6153
    @blackfrog6153 Před 11 měsíci

    Спасибо!!!

  • @marymalevez3995
    @marymalevez3995 Před 4 lety +1

    Ma machine ne coule plus du tout. Le détartrage comme ci-dessus ne fonctionne donc pas. Que puis-je faire ?

  • @RokstedyMorgan
    @RokstedyMorgan Před 2 lety

    When I go for descaling mode my pixie went ded. Then i pressed both buttons for 3 secs it started to descale and lights were blinking. Is this correct behaviour?

    • @nespresso
      @nespresso  Před 2 lety

      Hello, Rodrigo! Can you please identify your country, so we could further look into this for you?

  • @BramvanBroekhoven
    @BramvanBroekhoven Před 4 lety

    als ik drie seconden op die knopjes druk gaat de machine weer uit?

  • @rominarengel991
    @rominarengel991 Před 6 lety +2

    I followed the instructions but it didn't work!! The descaling process didn't start after the 3 seconds.

    • @nespresso
      @nespresso  Před 6 lety

      Hola Romina! Escribinos con tus datos a atencionalcliente@nespresso.com para que un especialista pueda ponerse en contacto con vos.

    • @nata9421
      @nata9421 Před 3 lety +1

      I have the same problem

  • @simplygorgeousnina
    @simplygorgeousnina Před 5 lety

    What do you do if the buttons on your inissia don’t stop blinking?

    • @nespresso
      @nespresso  Před 5 lety +1

      Hi Nina, have you tried pressing both buttons at the same time for 5-10 seconds?

    • @simplygorgeousnina
      @simplygorgeousnina Před 5 lety

      Nespresso yes I did. It’s alright now. I just rang the Nespresso hotline for help. Got it sorted out now. Thanks!

    • @nespresso
      @nespresso  Před 5 lety

      Thanks for the update, Nina.

    • @sharonscott6244
      @sharonscott6244 Před 8 měsíci

      I’ve tried doing the descaling I’ve managed to use descaled twice but it’s not allowing me to rinse clear water through it’s so frustrating help!

  • @The_ZeroLine
    @The_ZeroLine Před 2 měsíci

    My machine automatically starts the descaling run after just pressing the two buttons (IE, i don’t press the lungo button).

    • @nespresso
      @nespresso  Před 2 měsíci

      Please call us to speak with a machine expert. We are available 24/7 at 800-562-1465.

  • @missgirl941
    @missgirl941 Před rokem

    Bonjour je n’arrive pas à quitter le mode détartrage le fait d’appuyer sur les 2 boutons simultanément et qu’ils clignotent pendant 25 secondes ne fonctionne pas

    • @nespresso
      @nespresso  Před rokem

      Chère Diane,
      Vous avez bien fait de nous contacter à ce sujet.
      je vous invite à rester appuyé sur les deux boutons simultanément jusqu'à ce que les icônes s'éteignent automatiquement.
      Grâce à cette manipulation, cela devrait fonctionner.
      Je reste disponible si besoin.
      Belle journée.
      Grégory

  • @roccomiller2647
    @roccomiller2647 Před 2 lety

    Which one is the lungo button? How am I supposed to know that?

    • @nespresso
      @nespresso  Před 2 lety

      Hi Rocco, the Lungo button is the larger cup button on the right. Many thanks.

  • @fogasterg
    @fogasterg Před rokem

    Helpful tutorial, but I had to press the buttons 8 seconds to enter and to exit the descaling mode ; 3 secs were not enough. Also you should empty the drip tray after each iteration, or it will quickly overflow.

    • @nespresso
      @nespresso  Před rokem +1

      Thank you for bringing this to our attention, Yves. Should you run into any additional problems, please give us a call directly We are available 24/7 at 800-562-1465 where you can speak with a machine expert for comprehensive troubleshooting.

  • @lapeppiarocchettara
    @lapeppiarocchettara Před rokem

    Dopo il risciacquo non riesco ad uscire dalla modalità descaling, i tasti continuano a lampeggiare. Avete un consiglio da darmi?

    • @nespresso
      @nespresso  Před rokem +1

      Buongiorno La Peppia Rocchettara, ti invitiamo a contattarci attraverso la pagina bit.ly/3YJpsf1, la nostra chat o al nostro numero verde 800 39 20 29 sempre attivo, in modo da poterti fornirti un rapido riscontro. Rimaniamo a tua completa disposizione. Buona giornata!

    • @lapeppiarocchettara
      @lapeppiarocchettara Před rokem

      @@nespresso Grazie mille

  • @rabbitmaniac
    @rabbitmaniac Před 7 měsíci

    I couldn’t enter the descaling mode despite pressing the buttons for more than 3 seconds and even longer. I just used the lungo function several times - hope it still works!! Did anyone do the same?

    • @nespresso
      @nespresso  Před 7 měsíci

      We're disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24/7 at 800-562-1465 for comprehensive troubleshooting.

  • @angie1981
    @angie1981 Před 7 lety +1

    Quando devo fazer a descalcificação?

  • @MYANGEL-1209
    @MYANGEL-1209 Před 2 lety

    Una domanda perfavore. La mia macchina di caffe lattessima One e ancora nuova ma non monta più il latte .il cappuccino senza schiuma. Come mai?

  • @periscopetraveller7786

    Disastro completo.
    Ho riempito con mezzo litro di acqua e la soluzione ma non ho abbassato il meccanismo di chiusura. Non mi sono accorto che la soluzione stava uscendo dal fondo e ho allagato la cucina.
    Ho ripetuto l'operazione correttamente con la seconda busta del kit.
    Come se non bastasse dalle foto non avevo capito che andava reinserita la soluzione uscita e lho pure gettata via.
    Quindi ho fatto un ciclo con soluzione uscita chissà da dove è un secondo senza reinserimento.
    Mi chiedo che devo fare ora.
    Non ho capito se poi l'acqua da mixare con la soluzione debba essere di rubinetto o di bottiglia.

  • @aubreydonna5335
    @aubreydonna5335 Před 4 lety +2

    How to dismantle the machine

  • @BladeDoomer86
    @BladeDoomer86 Před 3 lety +1

    Just used it, works like new, the water flow is much faster now, like brand new

    • @nespresso
      @nespresso  Před 3 lety +1

      Thanks, Kev, for your feedback. We're glad to hear regular maintenance has improved the performance of your machine, and we're sure, the flavor of your Nespresso.

  • @Ryuji_Snowcrest
    @Ryuji_Snowcrest Před rokem

    Where can I find the descaling solution in Brazil?

    • @nespresso
      @nespresso  Před rokem

      Oi, Caio. Boa tarde, Tudo bem? Para que possamos te ajudar de maneira assertiva, pedimos por gentileza que nos escreva por DM e informe seu CPF ou número de membro. Te aguardamos por lá!

  • @mkuwait8017
    @mkuwait8017 Před 2 lety

    can I use the regular soap?

    • @nespresso
      @nespresso  Před 2 lety

      Can you please identify your country, so we could further look into this for you?

    • @TheDalyj
      @TheDalyj Před 2 lety

      @@nespresso kuwait , it s written

  • @antoniopi605
    @antoniopi605 Před 4 lety +1

    Quindi non si usa il decalcificante ma si pulisce solo con acqua?

    • @nespresso
      @nespresso  Před 4 lety

      Ciao, è opportuno decalcificare con il kit che trovi sul nostro sito o chiamando il numero verde 800 39 20 29. Grazie, a presto.

  • @nordic8242
    @nordic8242 Před rokem +1

    Doesnt work. When i press the two button simultaneously, the machine turns off.

    • @nespresso
      @nespresso  Před rokem

      Hello, we are disappointed to hear this. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.

  • @troyanthonymorris
    @troyanthonymorris Před rokem

    I followed the instructions, but mine turns off when I try to hold the two buttons for three seconds

    • @nespresso
      @nespresso  Před rokem

      Hi Troy, please can you DM us on one of our other social platforms, and we can investigate this for you. Please DM us with your membership number and postcode. Many thanks.

  • @GeorgiaAndrea
    @GeorgiaAndrea Před 2 lety +5

    Everyone, did any of you rinse it just once like in the video or you rinse it more than three times to get the chemical taste out of the machine?

    • @kostasrompokas
      @kostasrompokas Před rokem +1

      hell nah. I rinshed it like there is no tomorrow

    • @GeorgiaAndrea
      @GeorgiaAndrea Před rokem +2

      @@kostasrompokas yeah I did 5 times and then i am satisfied

  • @adrianadalmeida876
    @adrianadalmeida876 Před rokem

    Onde compra o produto para descalcificação?

    • @nespresso
      @nespresso  Před rokem

      Olá Adriana, como vai? Informamos que a Nespresso não comercializa mais o produto de descalcificação para as máquinas, pois, no Brasil não possuímos altas níveis de dureza em nossa água, diferente de outros países. Recomendamos caso a sua máquina apresente algum problema referente a isso, que nos envie uma mensagem via Inbox do Facebook, DM do Instagram ou por uma das nossas centrais de atendimento, para podermos te auxiliar com alguns testes. Permanecemos à disposição!

  • @grimestation9543
    @grimestation9543 Před 4 lety +15

    After the descaling process I threw away 2 cups full of water. Then I tried my first cup of coffee and i could taste the chemicals, the second was similar, 3rd cup tasted okayish, 4th cup was similar to the original but traces of chemicals came back, 5th cup tasted nearly right, 6th cup tasted like heaven but I had to rush to A+E as I was scared at how fast my heart started beating.

  • @ronialexandrovsky16
    @ronialexandrovsky16 Před rokem

    My machine stuck in descalling mode now after 3cycle..all button light keep flashing ,never ending..had done factory reset but it doesn't fix the problem

    • @nespresso
      @nespresso  Před rokem

      Hello, we would be glad to help you. Could you please provide us the country of your residence?

    • @ronialexandrovsky16
      @ronialexandrovsky16 Před rokem

      @@nespresso Israel 🇮🇱

  • @raquelcamargo9009
    @raquelcamargo9009 Před 6 lety +2

    Raquel Camargo

    • @Wania_Guimaraes
      @Wania_Guimaraes Před 4 lety

      Prazer, Wania Guimarães 🙋🏽‍♀️
      RJ 22/12/19

  • @eleonoratotolo7583
    @eleonoratotolo7583 Před 2 lety

    Can I use white vinegar?

    • @nespresso
      @nespresso  Před 2 lety

      Hi Eleonora, we wouldn't recommend using white vinegar in your machine. We only test our machines using a Nespresso Descaling Kit which can be purchased on our website. Many thanks.

  • @StephenGraves
    @StephenGraves Před 7 lety +11

    Yeah, I've descaled my machine and five full cycles of clean water later, I can still taste the descaling solution.

    • @nespresso
      @nespresso  Před 7 lety +3

      Hi Stephen. Our Technical Team will be happy to help resolve this with you. Please call 0800 442 442 and select option 3 to speak directly with our technical specialists. Many thanks again.

    • @htayhtay2022
      @htayhtay2022 Před 5 lety +1

      Stephen Grauves

  • @TeReSaAsErEhT
    @TeReSaAsErEhT Před 4 lety +2

    for to enter in descaling mode it need to touch simulty the keys for 5 seconds. Also for to out descaling mode in Inissia model.

    • @nespresso
      @nespresso  Před 4 lety

      Hi. In order to provide you with the best response, could you please tell us what country you are in?

  • @suharnoblack6731
    @suharnoblack6731 Před rokem

    Thank you vidios good

  • @SavannaBryant
    @SavannaBryant Před 3 lety

    Is the water supposed to be hot?

    • @nespresso
      @nespresso  Před 3 lety

      Yes, Savanna, it will come out hot during the descaling process.

  • @snapautomotive80
    @snapautomotive80 Před 2 lety

    Where can I get the descaling solution?

    • @nespresso
      @nespresso  Před 2 lety

      Hi. In order to provide you with the best response, could you please tell us what country you are in? 🙂

  • @TubeSpoker
    @TubeSpoker Před 3 lety

    A cada quanto tenho que fazer isso ? Como sei que devo fazer isso ?

    • @nespresso
      @nespresso  Před 3 lety

      Oi, TubeSpoker. Tudo bem? Indicamos a descalcificação em máquinas que são usadas fora do Brasil, aonde o nível de cálcio na água é superior a água do nosso país, ou para máquinas que já realizaram pelo menos 3.000 extrações de cafés. Demais dúvidas, permanecemos à disposição!

    • @TubeSpoker
      @TubeSpoker Před 12 dny

      @@nespresso Qual consumidor conta quantos café tomou ? Qual o tempo médio ? Resposta idiota !

  • @silviabastianello7500
    @silviabastianello7500 Před 5 měsíci

    Io vorrei davvero sapere perché ogni volta che faccio la decalcificazione,poi la macchina non funziona più. Con tutte le inissia ho riscontrato questo problema.
    Dopo essere usciti dalla modalità NON ASPIRA PIÙ ACQUA E NON ESCE PIÙ NULLA.

    • @nespresso
      @nespresso  Před 5 měsíci

      Buongiorno Silvia, siamo spiacenti per le difficoltà riscontrate con la tua macchina Nespresso. Al fine di poterti fornire assistenza ti chiediamo di indicarci il tuo codice cliente tramite messaggio privato. Ti ricordiamo che restiamo a tua completa disposizione anche al numero verde 800 39 20 29, sempre attivo. Ti auguriamo una buona giornata.

  • @bojanasalovic7252
    @bojanasalovic7252 Před rokem

    Hello, where can I find the solution for descaling? Thanks.

    • @nespresso
      @nespresso  Před rokem

      Hello Bojana. Which country are you contacting us from?

    • @bojanasalovic7252
      @bojanasalovic7252 Před rokem

      @@nespresso Serbia.

    • @nespresso
      @nespresso  Před rokem

      Poštovana Bojana,
      Hvala što birate Nespresso!
      Set za uklanjanje kamenca možete poručiti na našoj web stranici: nespres.so/ctt8jh
      Možete nas kontaktirati i putem telefona na broj 0800 253 253 (besplatna linija).
      Ili kupiti u našim buticima u Beogradu i Novom Sadu.
      Za sve dodatne informacije stojimo na raspolaganju!
      Srdačno,
      Nespresso

  • @zsuzsannafejesne2867
    @zsuzsannafejesne2867 Před 6 lety +1

    Magyarul hol találom az infókat?????

    • @hunterbriegel1590
      @hunterbriegel1590 Před 5 lety

      www.nespresso.com/hu/hu/kavegep-segitseg#!/Pixie/utmutatok_video/descaling/utmutatok

  • @vivacemusic1210
    @vivacemusic1210 Před 10 měsíci

    Descale once a year correct?

    • @nespresso
      @nespresso  Před 10 měsíci

      Hello. Thank you for reaching out. Please let us know where you are contacting us from, so we could further assist you.

  • @mariagraziabianco129
    @mariagraziabianco129 Před 3 lety +1

    Non si attiva il processo ma si spegne... cosa posso fare?

    • @nespresso
      @nespresso  Před 3 lety +2

      Ciao Maria Grazia, devi tenere premuto più a lungo i tasti, la macchina inizierà a lampeggiare. Grazie e buona giornata.

  • @predatorgamer114
    @predatorgamer114 Před 2 lety

    How to know when it's time to discale

    • @nespresso
      @nespresso  Před 2 lety

      Hi, we recommend descaling approximately every three months or after every 300 capsules you brew.

  • @cristinacristianelli5978
    @cristinacristianelli5978 Před 9 měsíci

    Come si chiama il decalcificante