JPS ARE SCAMMERS. WE GOT SCAMMED BY JAMAICA PUBLIC SERVICE
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- čas přidán 7. 09. 2024
- JPS ARE SCAMMERS. WE GOT SCAMMED BY JAMAICA PUBLIC SERVICE
Deezer is a British born lady now living in Jamaica, and Outlaw is her Jamaican partner. We showcase life in Jamaica, go on adventures & tours around the island, and highlight new developments across the country.
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DO NOT PAY IT. JPS is disgusting and dishonest! Write a complaint and copy it to the Office of Utility Regulations. Include copies of the last ten months bills with your complaint.
Yes, your right.
Good suggestion.
You should contact the OUR.
They should not have sent you so many estimated bills in the first place. They are in breach of the guaranteed standard.
People really need to try and invest in solar. JPS are scammers and need competition. Jamaica has the worst customer service ever!
That's what people say about Ghana!
absolutely and I am Jamaican, we are the worst as it comes to customer service.
They are charging for the damage the hurricane did to their equipments. Outrageous
JPS has no competitors in JA, that’s why they get away with it.🤬
Absolutley. Monopoly is the saddest thing.
The Jamaican Public Service (JPS) has been the sole electricity provider in Jamaica for decades. However, many residents feel that this monopoly results in high prices and limited options. Introducing competition could improve service quality and reduce costs, benefiting everyone. The more we discuss this issue, and talk about how JPS SCAMS them, the more likely we are to see change. It's unsustainable for one company to control the entire electricity sector. Jamaica needs competition to drive improvements and provide more affordable services. The government has historically granted JPS exclusive rights, aiming for consistent and reliable service, but this approach isn't working. It leads me to think that JPS might be influencing Members of Parliament to maintain the status quo. It's time for change, and we need laws that allow for competition in the electricity sector. Love your videos - it's an eye-opener for me as I consider moving back to Jamaica myself.
It's not just JPS, NWC (water commission) as well. Doing business in JA is painstaking and not for the faint of heart.
In terms of accountability and quality customer service, Jamaica is way behind.
@christopherhall2571 Those words, CUSTOMER SERVICE - Doesn't exist and certainly has no meaning in Jamaica - Sorry to say it.
@@tcampbell1106 It's definitely not a priority there!
Looks like they charging her for her accent How the meter was defective and suddenly the same meter becomes ok She must report it to the OUR
I was about to ask the same question how a can defective meter All of a sudden working did they change the meter wow 😢😢😢😢 JPS is worst than the criminals
How can they be charging for he accent when bills are send remotely
What I notice is that JPS will send you a bill one you are not accustomed to paying and they will watch to see for three consecutive months to see if you pay before or within due date once you do that, you are Doomed, they will stick you with that figure that will increase. I live in a 3 person household. We have a refrigerator; fans; 2 tvs( one that is usually unplugged. We do not own ACs; deep freezer; hot water heater etc, but best believe every single month my bill is $20k-25 k and change. We as citizens need to get serious with these utilitly companies because they are playing a very unfair game.
Solar system !!!...
I would not pay it. Could you put your complaint in writing? Let them investigate. Maybe it is someone else bill. If the meter is defective they should not change it before telling you.
The Governments is the problem with many of the locals because them uphold with the slackness
On your bill you should have a meter number. So check the meter number on the old and new bill. Plus check the meter number on the so call new meter they have installed .
The stress that one experiences while conducting normal business transactions like billing/utilities, banking etc. in JA almost cancels out the tranquility of island life! Good customer service is nonexistent there, you just have to grin and bear it!🤷♀
You are not to get more than e estimated bill. Beyond that, you the customer must be compensated under the agreed standard. Since they say they changed the meter, check metre number on previous and present bills; one month bill CANNOT give that reading. Please follow through.
Yes so I’ve been researching and your right. Customers are not allowed to get more than 2 consecutive estimated bills if there is access to the meter which there is. We are definitely going to the Office of Utilities Regulation to report this
It’s not just JPS the water company are the same we was sacked with a bill for the Water company for 160,000 Jamaican dollars we don’t even live in Jamaica we live in the UK we were there for three months. Our bill was the normal bill that we pay, all of a sudden we have this massive bill saying that we had a leak.
JPS did the same to me claiming they underestimated my bill for months and just slapped on an "adjustment" one month without any prior communication. Interestingly the adjusted amount was also JMD 55k, scammers indeed!!
This is horrible, I just brought a property there and I’m worried
I blame politicians for everything bad happening in Jamaica
😅😅😅 you are idiot😮😅😅😅
If the meter is defective, you should have been informed, and the meter should have been replaced.
Utility companies have to be watched. Here,in the USA, I have been overcharged by the KWH per hour. I was told one price and was charged $2 more than the price quoted..
The good news is that we can swap providers.
I feel sorry for the consumer who does not pay attention. Best of luck in solving the situation. If you can use a smart wifi thermostat, change to that as you save money.
Blessings 🎉❤
All Utilities companies in Jamaica is like that, only offering payment plans. They are disgusting 😮
You have to understand JPS only cares about paying out the dividends to share holders. No one else for the last 60+ years. Family business- facts. Buy some stock and prove it to yourself The best investment you will ever make. They have not done any major infrastructure upgrades outside of the new commercial enterprises springing up in Ja. That started as resorts started popping up at the end of the 80's
Deezer, clearly you are far too intelligent, eloquent and articulate for them to empathise. God bless you and your patience 🌻
If politicians are scammers what expect from the lower people
Don't leave out yourself
@@elizabeththomas3142 am not a scammer
@@elizabeththomas3142 am not a scammer
Time to rise up. Notify complaints department. Copy in local Mp & councillor also send to Prime Minister office. Check out your initial contract with these companies. Clarify the issue of how many times a year prices can be raised. It's ridiculous.
"Go tidy". My Jamaican parents teach us that too growing up in the UK. When electricity turn off and the water pipes were frozen. I'm having the same battle here in the UK. Not in my yard so how is the electricity ah bun. I got so much excuses but I could prove no one was in my home. 🤷🏽♀️ We as people need to complain more so that it is registered. Because if we don't they come back and say not complaints have been logged and they have a good record. Jokers dem. But I'm not laughing.😳
That same exact thing happen to me my bill is normally 12k and then 20k them me say ok and pay it ....next month 20k again ... Mi just start deal with solar same time... almost 3 years dem no get no money from mi real scammer
I don't remember the exact year, but early 2000s a hurricane knocked out current for weeks. Jps announced there would be a rise in the bill to offset the cost of reconstruction as a result of the storm. People protested bad and they soon announced they would not add a surcharge or whatever they were calling it. Those dome houses from St Thomas are looking better and better. They are cooler inside, built in water catchment, and fitted for solar. Dome shape is also stronger.
For home owners get home loan for solar system
JPS is robbing people and it's the same here in Londin, British Gas is also overcharging me, Even when I am out of the country they still charged me for what I dont use..All those company's who are taking advantage of people they need ti put a stop to it 😢
I work the bill out myself. Read the British Gas bill thoroughly. They put hidden costs in there. There is a reason why they are in so much profit. I raise complaints all the time and get £30 compensation each time.
Please keep the public informed....have been hearing interesting stories about jps
Will do
They can get away with things like this because they are the only Eletric company and they no this
Hearing this was so damn upsetting!! I cant help but feel like u guys are paying for all the others who r not paying!!! I make sure every month when JPS comes to "read the meter" all my gates are locked so i can continue paying the "estimated" bill. 2025 im heading straight to the solar world!!!
Real talk the government is the problem, they have to do better Tchu
Their need to be another provider to compete with JPS.......the competition may cause JPS to address their customer service
Thanks for the videos. So true that in JA the service is poor. The internet and phone line has been out of action for nearly a month in Discovery Bay. It’s been a nightmare getting through to flow. They keep promising to sort out the problem. Why should it take so long to fix this??
There is no phone lines, internet or television.
Jamaica is useless when it comes to urgency!!
Yes .... "tidy wid you basin" is our culture wich ever part of the world we are .....🇬🇧
Watching from the uk. Marubeni corporation of Japan and Korea East-West power (EWP) jointly own 80% shares in thr Jamaica Poblic Service company Ltd (JSP) The Government of Jamaica and a small group of minority shareholders own the remaining shares. When the head of the government is crooked, it’s filtered down. It’s !!!!! terrible.
Could not have said it better
180000 Jamaican dollars and we had outages because of the hurricane hoping it was less. I was shocked our bills are normally high but I thought this was crazy.
The service we get is crazy and there is no compensation for outages. Business could never survive that why sadly people can not take business in Jamaica seriously. The government needs to step in and put compensation for outages if more than 3 hours. This will stop this from happening and they will have to answer to someone.
This happened to me with the NWC..only difference I live in the UK and stay at my home in JA for a month each year. I sent an email President of NWC Mark Barnett and copied in the OUR in Jamaica and my UK MP......
Sad to say, for the most part, the customer service in JA, is dreadful. Smh.
Order an inspector to come out and do a reading in your front of you.and check the reading for yourself and compare it with the numbers on your bill on bring it to O.U.R and let them do an inspection.
O.U.R is compromised, they do not work on behalf of the citizens of Jamaica.
Take a photo of your metre if they say it is change and you said it's not the serial number will give you the evidence to make a contact claim
Big rip off. Big scammers.
Yup! That's living in Jamaica. I would suggest OUR (office utilities regulations). Please call and make a complaint.
Also write the ministry.
Sorry, but it's apart of our Jamaican culture, poor customer service, and inefficiency
Why people encourage people to come back to Jamaica to live
I was just wondering that. I thought about it, after this energy, I will just stay in the good old USA.
Write to the Office of utility regulations
Let's go to the courthouse i not paying that
They stole 60 thousand dollars from me five years ago i use to pay extra every month when I'm home in Jamaica so that when I'm away from Jamaica I have money on my account in advance i had that amount in advance for a few years just incase I stayed away for a good while I wouldn't have to worry about my bill's then all of a sudden they took the money i had in advance telling me that my meter was not working good and I owe them the money i had on my account they made it up to the exact money i had in advance i call them and even when to their office in st Ann's bay and no one was telling me anything that make sense in the end i just didn't follow it up with them because of all the run around they had me on nowadays i pay exactly what the bill comes to and not a cent over they're just a bunch of scammers with the approval of the government period
Try and get solar lights. Put them inside to capture the sun. They work wonders. Get those for out side too.
See if you can put solar panels just for fridge, stove and ironing.
They did the same to me. The woman said I have to tell her which account to put the money in. I said JPS is one company, she hang up on me
I can totally relate because we too always used to pay extra on our bill, but not anymore. They’ll be getting the exact amount owned.
@@eileenwatt8283 that's the plan I've already started doing it bit by bits
People should protest go to Andrew Holmes house in Beverly hills and protest block the streets
Stop chat fawt….
Hi guy's tell the person whom to rent the house from, let them put in solar on your home. You all need to join force's and boycott these evil wicked people.Jamaica need's more competition to help the poor people. What will your next bills come through. It seems Jamaica highest everything, Jamaica is a big ripe off. I feel safe in England with my life saving's and healthcare. Transportation good word's and more respectful working system. I could never live in Jamaica, it would have to have a big 360 deep clean out. I love the fun and beauty of the place, but homes to expensive for foreigners much less the poor Jamaican people. JPS The Bank's Healthcare the bad behaviour of the citizens.👀👁️🧐🇬🇧🇯🇲❤️❤️Love you both for being honest.
Even if you have been away for weeks, and when you come back the bill is higher than when you was at home. I don't know how they work it out. The government allow this to happen and said nothing about it. No government in the world would allow their people to go through this.
Leave for 1 year and the bill will be higher than if you were there. Dem 2 damnnn teef. The biggest scammers in Jamaica, JPS. Guys, call NNN during the consumer hour, tell your story, and Nora will be able to assist you.
I love you both and how you represent your rights against Jesus light and power service..it's time for fair competitive companies that will come in to the country that will allow customers reliable service and fair prices..
I am definitely getting solar for my house in Jamaica
They are going to blame it on BERYL
Great video…. Glad you spoke up ….everyone needs to know that
Yes i remember it well... go tidy..i had to do a lot of tidy when i was there in April in Huddersfield. 🤣🤣🤣
🤣
Does Jamaica have a consumer affairs company where you can go and complain about this?
Its these type of things that scare me with living in JA.
Jamaica needs to know how to read your meter .Your meter is calculated by kwh .
What ah damn teefing people 😡. Tell them you going to the Regulator office. Bright and outarda. 🙏🏾❤
They are crooks I'm living in the UK I don't have any bills paying in Jamaica I only have a sim card I top up every month and jps keep sending me text that I owe bill
Is it possible someone could be stealing your electricity?, I know a few people this has happened to in Jamaica.
Solar and own water is freedom and peace!
They're set of thieves
Babe remove that wool hat that’s what triggering the A/C working harder to cool the room 😆. On a serious note tho, that’s pass a scam, that’s wicked. SMDH
Don’t matter who u talk to no u gonna pay long time they being doing that every 2 years no kind of class action law suit u have no choice u talk till u dry this is what it cost to live in jamaica😂
Why is outlaw wearing a winter hat in the hot weather ????
Do the meters not have numbers? Do you have photos of previous meter readings including meter number😮
It took 10mths for them to tell you that it’s defective so it will take 10mths for you to pay it.
Water commission too.....we are been robbed
My parents in D bay don’t have water for months they have to catch rainwater or pester NWC to deliver water
In 🇭🇷 ?
Ah man! It’s not easy
Look at yr kingman his heart hurt when U seh U wan lef deh😫😫😫
Our utilities are in a mess in London also
I just got £25 compensation (Hush money) cheque from British Gas they tried to take over my electricity in a cunning way. I would not let the engineer in because he mentioned my electricity- and he was Gas. Thank God I sussed what he was trying to do.
They are trying to give me SMART METER, I told them the only one is smart is me. They send me a letter saying they don't responsible for the topping up of my electricity
Sorry bout dat. Pitty you can't get a lawyer as dat a money again. Serious nastiness.
You have two accounts, one for them and one for JPS
Happens here in the US as well. Sorry to hear this!
Where? People do make mistakes on a bill, but the bill is corrected when the customer finds an error. She is talking about someone giving her the runaround about a high bill and no one is helping her.
If it happens abroad there are multiple channels for recourse. You can file a complaint, speak to people in higher authority or even take them to court by filing a lawsuit. In JA you have no choice but to pay or do without the services!
@suzyhur8161 Well then, it seems like change is required. It appears there is a monopoly when it comes to utility providers. Hence, no competition and bad service!
You haven’t mentioned meter readings. Each bill should show how the charge was calculated, including two meter readings: one at the start and another at the end of the charge period. Each reading should clearly indicate if it’s an estimate or an actual reading. By studying the readings over the ten-month period and the current reading, you should be able to determine if the meter was changed, and if so, when. If it was, that would add a bureaucratic complication that probably only the OUR could sort out.
Bueatiful couple my heart is there with U, stick hard & fast 2gether that's what really matters❤🙏🏾
Glad to seeing you guys again 🤘🏿 Dee an outlaw blessings
Well if Jamaica is the 3rd highest rate electricity in the world that is extremely bad robbery a gwaan somewhere,somebody getting a cut
JPS make it impossible for you to complain. Its the same in the UK. Some of the phone and utility companies in the UK, has no shop or office. when you have a problem, they don't care they just hang up the phone because there's no face to face contact. They are always going to win, they will just ignore your complaint letters.
Ah! Thank you. I think some people believe you can just complain and it’ll get sorted, and although this should be the case, the reality is it just doesn’t work that way. I’ve already been back to the JPS office twice since making this video and it’s evident we’re not going to get anywhere
It’s not only happening in Jamaica, it’s the same here in England. Let them know that you will put in your own meter. It’s bigger than JPS.
Who owns JPS. They use the meter number and bill the customer. The tillers don’t even know what is going on.
Manner an Paryer 🙏🏿🙏🏿 blessings Tuesday family
It is hard to understand the gentleman.
Don't Jps have remote meter readings?
That's the new technology. I believe some people has that.
Maybe use solar for fridge and stove and get some solar lamps for the house. Put them out side during the day and take them in at night. I have friends who does that. There are so many solar products on the market now.
JPS is Jamaica's first scammer.
What a sad story wow
If the bill has been erroneous for 10 months, and they did not convey that to you, it is only fair that they give you the same 10 months to clear up the $77,000.
You’d think so right? The maximum they give is 3.
i had a problem as well
Don't pay that they want that for supposedly reconnection if your electricity was out. Office of Utiliy Regulations go complain. Send bills.
O.U.R is compromised.
Remember JPS isn't even a JA owned entity smh. This makes it worse when it comes to complaining...
Great advice @patricia
This is giving me PTSD
That's because they're using you to pay for others who can't pay. It's all over the world. Show me the tiny house sitting on a wheel cart in the woods.
I was roby forty thousand in january
Please check your bills for the last ten months to see if stated actual or estimated reading. Then you will know if they are telling the truth . According to the OUR, you should not get no more than three consecutive estimated bills , or jps owe you money.
Invest in solor panels !!
The same in this country where I live.🇨🇦
It is not that bad in Canada. They can not just put on an extra 55k, on people's bills and there are no recourse. In Canada, there are institutions that you can complain to and get good results. Better business bureau, etc.
@@757Hannah do own a 🏠?
@@dawncopeland3796 2
@@dawncopeland3796 yes 2
Wow, that is a lot of money for electricity Deezer. Can you not put in writing and get a proper explanation from 10 months ago, they have readings every month. This don’t seem correct 🤔
Firstly, Outlaw the government only has 20% share in JPS so go easy secondly check all those bill for the same meter number only the last one should have a different if it's change, and thirdly if I were in your situation I would be smiling, don't follow the noise in the market, just simple check your bills for the last ten months reading stating ( estimated/ actual) seeing estimate for three consecutive months give your case to the OUR.,, argument done.
same here
Oh lord,
Jamaican UIC Party Family