Call Center English Conversation: Mock Call 📞 for Health Insurance | Single Step English
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- čas přidán 12. 09. 2024
- Welcome to Single Step English, your go-to resource for mastering communication skills in the BPO industry and call center environment! 🌟 In this video, we delve into two insightful customer calls with a health insurance provider focusing on inquiries about insurance coverage.
In the first call, a call center agent assists a customer in understanding his health insurance plan, covering topics from preventive care to prescription drug benefits and international medical expenses. 🩺💊✈️ Witness how the agent expertly navigates through the customer's queries, providing clarity and peace of mind.
Moving on to the second call, the agent addresses the customer's questions regarding mental health coverage. From therapy sessions to psychiatry consultations and the convenience of virtual therapy sessions through tele-health services, our expert agent ensures the concerned customer so she feels supported and informed about her options for mental health care. 🧠💬💻
The real-life scenarios in "Call Center English: Mock Call 📞 for Health Insurance | Single Step English" offers invaluable insights for BPO professionals and call center agents, emphasizing the importance of effective communication and empathy in addressing customer concerns. 🤝💡 Whether you're new to the industry or a seasoned professional, there's something to learn from each interaction showcased in this video.
Join us as we demystify health insurance and empower call center agents to provide exceptional service to their clients. Don't forget to subscribe to Single Step English for more informative content tailored to the BPO industry! 🔔✨
"Explore the world of Call Center English Conversation with a focus on health insurance through Mock Calls. Elevate your call center skills with comprehensive training, including interview preparation and job insights. Master communication techniques and English proficiency essential for call center success. Acquire valuable tips for effective customer service, emphasizing healthcare interactions. Enhance your abilities as a Call Center Agent, honing communication skills crucial for seamless conversations. Navigate call center scenarios with confidence, utilizing Single Step English, and unlock opportunities in the dynamic realm of call center jobs."
Thank you for tuning in! Let's continue to empower customer service professionals and enhance the quality of interactions in the BPO industry. 💬📞 #CustomerServiceTraining #BPOIndustry #CallCenterSkills #RolePlay #CustomerExperience
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I am so grateful!!! Tysm!!!
I’m so glad to read that! You’re very welcome. 👏🏻😃
I'm actually applying for a call center healthcare job which is a Spanish Bilingual role and this video really help me a lot to practice before for the interview. Thanks a lot
My pleasure! I hope you get the call center job. Please let me know if there are any other video topics that you would like to see.
Due to my health issues i couldn't watch your last videos sir. Just saw this lesson video again awesome sir. And i have few questions i will note it down and will request you to do a video😊😊
@Sayani...
I'm so sorry to hear that you've been ill. I hope you are on the road to recovery. Please send me some video ideas when you are feeling better. Take care, Steve
My sir,
Could you please tell me my meaning is correct? Are these sentences grammatically correct?
Here can I use interchangeably while and when?
1) When I was reading the book power went off.
2)While I was reading the book power went off.
3) I was reading the book when power went off. Here meaning I started reading when the power went off right?
4)I will call you when you come here .
Even I can use two past tenses sentences using when as well yah?
5)when I went to washroom my friend came to my home .
1) When I was reading the book power went off.
When I was reading the book, the power went off.
2)While I was reading the book power went off.
While I was reading the book, the power went off.
3) I was reading the book when power went off. Here meaning I started reading when the power went off right?
Yes, that is the meaning.
...when the power went off.
You just need to add 'the.'
4)I will call you when you come here .
Hmm, OK.
Even I can use two past tenses sentences using when as well yah?
5)when I went to washroom my friend came to my home .
When I went to the washroom, my friend came to my home.
Yes, that is fine.
@@SingleStepEnglish
Thank you so much sir big help
Hi tnx for this videos. btw where did you create this videos with 2 voices?
My pleasure! For video production, I use a variety of voice actors.
My sir,
Could you please tell me are these sentences grammatically correct?
1)I don’t want to interfere into your problem
2)I don’t want to interfere in your problem
3)I’m not interfering into this
4)I’m not interfering in this
Are these sentences grammatically correct
1)I don’t want to interfere into your problem
...with your problem.
2)I don’t want to interfere in your problem
This is also possible.
3)I’m not interfering into this
...in this.
4)I’m not interfering in this
Perfect!
My sir,
Could you please tell me are these Sentences grammatically correct?. TO OR ON
AFTER ADD WE TO PREPOSITION YAH?
1)Do I have to add red price on a sale item?
2)Do I have to add red price to a sale item?
I work at store in this situation I'm not a customer
1)Do I have to add red price on a sale item?
Do I have to add a red price on a sale item?
2)Do I have to add red price to a sale item?
See above
I work at store in this situation I'm not a customer
@@SingleStepEnglish
Thank you so much sir big help
Good one sir
Thank you so much!