Why We Dont Recommend Zoom Phone Anymore!!!
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- čas přidán 25. 07. 2024
- This is why we won't be recommending Zoom Phone to our viewers until further notice.
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While we believe Zoom Phone is a decent platform; and we recieve MANY requests from viewers to see a demo or recieve a quote, unfortunately until something dramatically changes via efficiency in their sales process & policies surrounding how resellers are compensated, we will not be honoring ANY requests for Zoom Phone until further notice. If you're interested in Zoom products please go directly to them! If you're looking for Zoom Phone alternatives we're more than happy to assist you.
Hi rich, we didn't have a single problem getting a quick response to schedule a demo and it's a great platform which offers excellent quality and management features.
We did not have this experience when working with Zoom Phone
SEE HERE AN UPDATE ON THIS! Zoom Corporate did respond to our message, so despite your positive experience, they themselves have acknowledged there is an issue internally that needs to be changed! czcams.com/video/nD1OJb7B8Lg/video.html
Zoom phone doesn’t even respond to their emails 🤦♂️ it’s been weeks now already
What do you recommend for a softphone system for a sales & customer service call centre?
Hi Yard Dawgs. It really depends on your specific needs and requirements; which we are more than happy to find out more about and assess. Hit us up via the following link so we can help match your call center up with the right solution: www.richtechnologygroup.com/contact-us.html
Hi Prince, just wanted to check in. I called and one of your agents return the call and actually recommended zoom for us. We're a small business, two to four people, but I just found it strange that you would have a video that says why not to use zoom if someone from your service recommended zoom. Anyway, wish you the best
As of today and twelve months prior, we have not had any issues with quote turn around time. Maybe this depends on the rep, but they've been great for us.
Hey Rich - this might be a bit out of your lane - but what VOIP would you recommend for home use ?
I recently recommended and installed Zoom for a client.
It is great!
I got a quote in 48 hours
This wasn't (and often times still isn't) the case with Zoom for a LONG TIME in inquiring Zoom Phone services. Most times it would take upwards of 2-3 weeks (sometimes over a month) to receive pricing/demo. HOWEVER we've noticed as well that Zoom is becoming MORE efficient in their process. They have been aware and honest about the hiccups internally to us and have said (almost their words) "we understand this is frustrating and we are working to get better" so I think it will improve with time.
Keep in mind tho... most of the VOIP service providers we work with daily send the quote and conduct demo SAME DAY, so 48hrs is still a bit "late to the party" by industry standards, BUT again this is a GREAT improvement on Zoom's part, as I could tell you probably 5 dozen stories of how quotes were received 1-3 weeks later and many times (yes really) never received at all and the client just went elsewhere to Zoom's competition. They are absolutely improving and this is a GOOD SIGN!
Wonderful info. Thank u
You are very welcome! Thanks for watching and supporting the channel. 😊
Glad I saw this. When big companies make us wait for simple things, it is INFURIATING.
How's the situation today? Did anything change?
How did Vin Diesel say it Riddick 3? "There are good days, and then there are bad days! And then there are LEGENDARY bad days". haha I won't lie, at the time of this comment, it's a total sh*tshow over at Zoom. But we're working through it!
thank you rich. this is a huge redflag for Zoom. No integrity, if they did this to you, they can do this to anyone as well.
Hi Rich. Too bad that Zoom is not working with your company as you provide good support. I have an issue with the fact that you don't recommend them for a large part that you and other 3rd party companies are not being compensated. I depend on your honest assessment and recommendation based on many factors, not whether you are adequately compensated. I'm sure there's more to it than this but it sounds like you don't recommend based on that fact. I went with zoom for my small company and couldn't be happier. The entire process was easy and we were up and running quickly. I didn't need support so I can't comment on that but the setup was easy enough. If I am off topic please tell me how.
Hi Ken, I truly appreciate your honest and objective response. Please, indulge me and put this into perspective: Say you are the top influencer in the space, who gets 100s of calls/emails per month of businesses who require services. Zoom is a very popular brand and has done well with putting themselves out there into the universe of the internet, and you being the top influencer in the telecom space, receive literally dozens upon dozens of requests for Zoom, BUT Zoom, at the time, has a process that is seemingly impossible to navigate, and more often then none results in you getting complete uncompensated for referring CONFIRMED signed agreements. As a business we have to be very careful about how we spend our time, and at that particular time when we decided to do this video, we were wasting time on dozens and dozens of Zoom leads and requests: with us NOT being compensated for upwards of 98% of them. NOW, that being said, obviously my comments and opinions in this video were CORRECT, because we received a DIRECT communication with the Chief Revenue Officer (CRO) of Zoom 48hrs after this video posted. I met with him personally and he asked me to explain, in detail, everything that led us to upload this video. They were extremely helpful and they made MANY changes within the partner channel that not only resolved our issues but helped HUNDREDS of other dealers nationwide as not to experience what we did. Again everyone has the opportunity to shop directly outside of a 3rd party as you suggested, but that's not always the case. There is a reason we receive 100s of calls for people looking for help and assistance. Sometimes, what these BIG Billion Dollar providers NEED is a 3rd party like me/us who is transparent who isn't JUST about money. While YES we are compensated for our services, we are in NO position where we need money so badly as to tarnish our integrity or misinform or misuse our authority in the market. I hope that answers some of your concern and also, you can watch my reaction video to our meeting with Zoom's CRO here: czcams.com/video/7UJDVHZDVmA/video.html
Things must have changed - I sent a quote request and received a formal quote within six hours.
That's actually pretty impressive. Glad to hear that your quote was very "Johnny on the spot"
Going on a month and a half waiting for a quote for a client. Waited 2 weeks and went with something else. It left me with a pretty bad impression and I read somewhere their minimum spend to get phone support is pretty high.
Month and a half for a quote??? 😭 JESUS that's a record! I've never heard anything that absurd of ANY provider. As for your last statement, YES that is correct! Gotta pay to play with Zoom apparently! 👎 When things shape up and they get a feel for how the partner channel works, we will be MORE THAN happy to recommend their services. Until then... NOPE!!!
Ah. So they’re not compensating you.
YES & NO. We were recommending them lots of leads. Some of them would abandon the dealer process and just go directly to Zoom because the division for dealers was so slow and unorganized; hence YES (to answer your question) we would get directly cut out of the deal even after recommending and referring the client to ZOOM, on paper. Others they would have strange and wierd restrictions on WHO we could and couldn't refer, hence bringing them a lead only for ZOOM to take the customer directly and leave us completely empty handed. NOW, the issue is being fixed as we speak; as they reached out directly and understand where the issues were. See that followup video here: czcams.com/video/nD1OJb7B8Lg/video.html
Isn't it ironic, my comment was deleted.
Hi Joel. I didn't delete your comment. CZcams is being CRAZY with their comment filtration. It's funny you posted this followup comment because I was LITERALLY about to send a message to Google Help Support explaining to them that we have TURNED ON all comments, without approval but it's like their system is still selectively deleting comments I guess they detect or think is SPAM. Believe me, we WANT the comments (as long as they aren't derogatory or offensive) to remain on the channel because more comments, good or bad, means more engagement which boosts our ranking on the channel and video.
Thank you for this video.I was thinking of zoom.
Our relationship has improved a bit with them. We did do an update to this video as well as a newer video review of their platform. You can see that here: czcams.com/video/ygMotfFD9f4/video.html
@Rich Technology Group thank you I will check it out now.
Lol this is why you work directly with zoom sales instead of some reseller middleman.
There customer support is horrible 😢
I can't really speak on their customer support. I've only heard stories here and there, but if it's ANYTHING remotely similar to what we've experienced as an authorized dealer, I can only imagine! You can't win with a company where it almost always seems like "following policy" outweighs just simply "doing the right thing" in certain situations.
@@RichTechnologyGroup we are using zoom for calling and our users are bombarded with spam calls everyday.
But when we try to reach out to there customer support for any help they never reply
@Syed Rizwan Ahmed That's pretty typical with any PURELY "sales driven over customer service driven" company! Seemingly always around the corner when they want your money, but nowhere to be found when you need actual help. They aren't the only ones who do this in the telecom market; BUT nonetheless... TYPICAL! 👎
TLDR: Being a reseller of other products sucks? So for me as the customer, the solution is fine, but for you, the reseller, it's problematic?
I couldn't get through watching this video but that was my take away
Actually, that's not true, the "it sucks part". I know actual employees at most of the companies we represent that leave and become a reseller, for the same company, and say they get paid better and have more decision making power. The best part is (to our viewers benefit) they don't have to represent one brand, they can represent MANY and be truly transparent and agnostic like we are. So I'm not sure why you think that... sounds like maybe you had a crappy experience as a reseller of something, but we do just fine. Actually more than fine. That being said... if Zoom is willing to bite the very hand that feeds them, how do you think you'll be treated as just another number/customer? Don't be so naive. It would shock you if you knew the sheer amount of Twitter DM's i've gotten from this video customers and resellers who have been burned by ZOOM and wouldn't recommend Zoom to their own mother if their life depended on it. Nonetheless, I appreciate your comment and the honesty.
OH and for the record just as an update, the actual CRO of Zoom (yes really) contacted me directly, asked for a meeting, and wanted to know exactly what compelled us to make this video and they ADMITTED many of our claims were correct. This was literally 48hrs after I posted this video. They took many many BIG internal steps to try and make things better, but... fast forward to 2 weeks ago, we already had an internal meeting and have BANNED Zoom from our portfolio. So respectfully you have no idea what you're talking about. I wouldn't care if you were a $10 million dollar account looking to use our services for Zoom. I'd turn you down in a heartbeat. That's how bad it is. The money isn't even worth dealing with their foolery at this point. Doesn't matter how big the deal is, and chances are you wouldn't get paid anyways when it closes. Been there, done that with ZOOM. But again you can believe whatever you want. I'm on the inside so I know what's true and what's not.
@@RichTechnologyGroup@ Rich Technology Group Truthfully, I came to watch a video that was going to give me some insight into the product itself rather than the reseller aspect. From that perspective, I didn't find this video useful hence my TLDR comment. The video was more problems for the reseller than problems for the end user - as you mentioned, your customer went directly and got into action pretty quickly. I understand the "benefits" of going through a reseller, but in this case, it would seem the value proposition would be to cut the middleman out and go straight to the provider to get the fastest solution.
My comment was more for those who came to watch for the reasons why I did, not to take a dig at resellers as a whole.
Put some content and technical aspects in your logic rather than keep taking unnecessary. Total waste
Try contacting Zoom, and his talk all prove to be true. I'm having them blocked from digging in my bank, since you can't contact them, with their fake service rep ads.
I didn't even know zoom has a VoIP platform. Probably because it's no good.
YEP they do have their own UCaaS platform. I believe it's only about 2 years old at the time of this video.
How've you been bud? How's life been treating you?
So because *YOU* haven't heard of Zoom VoIP service, "it's probably no good", Ooookay!