2020 Gage Award Honorable Mention | Temple Health - Opioid Use Disorder Collaboration

Temple established a hub-and-spoke model to care for patients with opioid use disorder in an office-based opioid treatment program setting. The health system collaborated with the city of Philadelphia, the state of Pennsylvania, and various community-based organizations to integrate behavioral health care with physical health care while addressing social determinants of health. The hub increased capacity to see new patients by 267 percent; the spoke locations increased ability to see new patients by 83 percent. Further, newly established protocols for emergency departments and crisis response centers improved warm hand-offs - care transfers conducted in front of the patient and their family - by 20 percent.