I'm an awful lot older than you and I've been towing trailers and caravans for probably twice as long as you've been alive. Therefore I feel justified in making the following comments...I just love the way you've approached all of this. You've obviously done your homework. You have accepted that things won't always be perfect, without spitting the dummy. And most importantly, you know the weight issues and appreciate the risk / insurance side of it. There are an alarming number of people out there who are a lot older and supposedly more experienced than you, that in comparison to you guys don't have a clue about the risks they are taking, and the risk they represent to other road users. Bloody well done, the two of you. Subscribed and waiting for more content. Cheers.
Cheers rusty! Appreciate your feedback! Especially with your experience! We just wanted to be transparent and honest! , these little cosmetic issues are disappointing but it is what it is! In regards to the weights I think if you spend a small fortune on your setup you have to be aware of your towing limits. Far to many crew on the road are overweight on gvm and gcm and exceeding van payload. It’s not regulated well in west aus however I was impressed to see weigh stations over in south Australia! Thanks for your support mate! Really appreciate it From Sarah and keelan
@@SarahandKeelanTravels Cheers. You're probably all over this as well but if you haven't already check out Ronny Dahl's video on his roof rack debacle. Scary stuff for the unaware. I thought with my 200 Series and Pioneer Backbone and tray system, I was good for 100 kg on the roof rack off-road, no problems. Yeah, nah...75 kg max. And the Prado is considerably less than that, unfortunately.
Yeah mate I’m all over it aye! Watched Ronny dahls videos and that saga and yeah had a good look at my setup and the only time I’ll be over is when I strap the RV3 tent on the roof however on road it’s under.. just but when I go Offroad I’m defs over so I’ll be trying to not “4wd” with the RV3 on the roof
Mate, so sorry to hear about your issues and no they are not minor, we purchased the MDC version and did so much research and inspection before we bought one and I have to say I am very impressed with the quality of construction. I think half the fun of having these vans is doing and improving so many things yourself so keep reporting on your issues so others will have all the information they need at time of purchase but over time you will add on things that make it you special van. Good Luck.
Thanks Peter! I’m glad you had some good luck with your van! I’m going to give it a crack myself and yeah got a pretty big hybrid owner following so everyone is pretty keen to see the outcomes! Thanks for your support mate!
Nice you’ll bloody love it! We wanted the 13! Tell them “you saw sarah and keelan travels review video and you’ll be going over all the finishings!” The point of this video was to make austrack pull their heads in and not let Them get away with this stuff anymore. So everyone to come gets a better product! Thanks for your comments Tim and Pam! Good to see some fellow austrackers following our travels! See you guys out on the tracks!
Good on the both of you for this video review. I have recently bought a X 15 with bunks and having many issues like you. I bought this van unseen and the after service was terrible. They were happy to take my money but the sales assistant did not get back to me even after I contacted the service centre. I have found one lady that has gone above and beyond to send all the missing items. Fridge, Pin lock for trailer, wind up tool for the stablisers, TV remote, wash rack above sink........saying all of that we are about to live in our van too for a period of time and Im sure I will come across more. Your walk through video has been amazing I have watched it over and over as I didn't get a hand over either. Im having issues with the air con at the moment and can't working!!! I have checked the main like you said. Donna
Hey Donna, that's no good at all. Sounds like you had a very similar experience to us. We made a lot of noise at the start of our trip about the poor workmanship and service and I think it effected there wallet so I think they have pulled there heads in now with the newer models. doesn't make ours any better but at least the new customers will reap the fruits of our labour haha Safe travels Donna! Stay tuned for a massive announcement in this space.
Thanks for the review guys. We’ve just purchased our Tanami x15 (Qld) and the soonest delivery slot is next year March (2022). We’ll try to remember these points when we take delivery. Great channel 👍👍
just a heads up guys, you are no orphans when it comes to customer service in this unregulated industry...once you pass the dollars over your on your own generally. ALL vans grossly over priced, theyre just an esky on wheels after all, fitted with an electric light...just wait until they tell you the gaps in the poorly jointed trim is your fault....too much rough road....Hundreds of us owners out here are in the same boat....our first van literally fell to bits on our first trip thru the centre when the road was smooth as, and it was a higher priced jobby too....Enjoy what you have, lifes too short for any regrets......cheers, and great "tell all " vid
Cheers for the wisdom there graham! We understand it’s issues across all suppliers! Hopefully we are making enough noise with our channel on austrack for them to take note and pull their heads in! Already had a few people not happy with things on handover just from watching our videos! We will be doing the gibb so that should be interesting haha hopefully Dosnt fall apart! Thanks for your support mate
Just watching your video guys and I think your minor problems with new vans are common. We had similar problems with our small new van but lucky we are only 15 minutes away from the manufacturer. Quality control missed your problems and I think the company should address that big time!! Enjoy your trip around this great land.
Cheers Brent! A lot of people share your opinion which is good! Some people spending twice as much as us and getting the same cosmetic issues! All in all we are happy but I just wanna have a word with the quality control person haha Thanks mate thanks for your support and feedback!
Don’t pull your hair out mate as you mentioned places you want to use it and go to Gibb River Road, Cape York can buy a 80K - 90k Aussie van and would have to do even more prep and $$$ than your little Van, lot of issues you mentioned ALL VANS NEED prep trips like yours 👍 Your Van’s a little ripper mate and perfect for what your doing, the places you are going to be able to get into and awesome spots the other Vans can’t you will be amazed mate.
Cheers jay! Trying not too it’s just disappointing! I’ve had a lot of feedback from these vids saying it’s across the board sort of cosmetic issues which is comforting! That’s true! It’s small and it goes anywhere the car does! Can’t wait!
Thanks. This review was helpful. Interesting to hear you didn't get the larger caravan you originally wanted because of the extra burden of weight on the towing vehicle. Great message.
Thanks for watching Susan and I’m glad you got something out of it! Yeah the weight factor a lot of people ignore. We want the the car and van to be safe, and insured on the road and to make that happen you have to be under gvm. A lot of people ignore it.
This is our first van so our expectations might have been very high! However it Dosnt help I work in construction and have an idea how things should look out of the factory! Heaps of people with vans twice as expensive are having same sorta cosmetic issues! Like you said, Dosnt matter what you get! Thanks mate
Wow the workmanship is really crap! They maybe little things but its $40k. Who signs off on this van needs a word with. I like how honest you are. I came over from Sarah and Jimmy channel after the lovely comment you left. I'm from Perth too and a friend got her caravan(unsure of make) and there was so many things wrong after waiting 9 months for it... Drive safe and can't wait for your adventures.
Yeah it’s not the best! I agree, the person signing off isn’t doing their job! I have only just found jimmy and sarah but I’ve been watching their videos and they are soo good! Sounds like it’s one of austracks competitors! Thanks for your support! See you out on the tracks!!
Good on you for the honest review, it makes a difference when the reviewer has actually spent the money. I like the van, and really suprised at the workmanship. I guess thats what happens when it is made in China and fitted out here. Looks a bit rushed maybe because of the pressure on these companies at the moment.
Thanks jerry! We love our van all in all however it’s just those few minor details! Apparently all of the hybrids are roughly the same! Yep I agree looks rushed that’s a good way to put it haha
Just a tip: Your floor is made from marine ply (like many other caravans). If there is a small water leak somewhere from your John Guest fittings (toilet, sink, etc) and you won't notice it straight away but the floor will go soft and needs to be replaced eventually. Big $$$. Get a few battery operated water alarms off Ebay and chuck them on those areas. Small investment - big savings! Some of the other Chinese caravans are now coming with honeycomb fibreglass floors (MDC). They don't have that issue anymore. Your walls are aluminum anyway so that's good.
Thanks for the tip, i will have a look into this. I have only had ours 6 weeks and it been great so far. I did go through the Van with a fine tooth comb much to their annoyance. Gas Bottle issue and the Water pipe seems to slightly be in contact with the cable carrier of the slide out cooker. Other than that all good. I will post any issues on this site.
Cheers John! That it’s a very good tip and something I hadn’t thought about! Luckily for us that our floor surface area is very minimal! I’m on eBay now having a look! Thanks mate and if you have any more tips let me know I’m all ears! Cheers mate
Hi guys, well done on the video. I have subscribed and watched a couple of videos so far. I am additionally looking forward to following your travels around Australia. It was a good review of the van so thank you for your honesty. During the vid you asked for feedback and if i could offer a couple of things you may not have thought of. First point, Your channel came up as someone I haven't watched in my CZcams feed. I watched a video because i like travel, 4WD'ing and Australian content. Then I forgot about you not because your videos were not in my feed but because after only watching one or two vids i didn't have the recall I do with Ronnie or 4WD 24/7 or some others. A suggestion for you, take it or leave it would be to make the thumbnail a photo of your faces looking at maybe the van, the camp site, the track the whatever. Train you subscribers to look out for your faces in their feeds. It may got some way to subscribers picking up a new video earlier and watching it. Take the for what its worth, if you establish a thumbnail 'look' it may help with early views. Second point, keep looking at the camera. I have never looked into a camera and tried to find words to say. It must be the mot harrowing and scary hing to do. I suppose that over time it will become easier but until then try to make yourself do it. Even if you practice while you are driving around by yourself. It's a skill, you both look great on cam and practice does make perfect. That's enough for me, I wish you every success with the channel and the big lap you are planning. I look forward to the next Vid. All the best.
Thanks mate for watching and the support! Those are key points that I havnt heard before so thanks for the constructive criticism! I’ll try work on that but it won’t be for a few more vids because we have them filmed and edited already! But I will keep it in mind for the future! Hopefully it gets easier and more natural! Like you said it’s not the easiest thing even though we are very confident people! Cheers from sarah and keelan
@@SarahandKeelanTravels Again guys, the feedback was was to assist in supporting you. You have great things to offer in the CZcams space, good luck and i wish you both all the best. Totally subscribed now and looking forward to you sharing your adventures. Happy Trails.
Hi Guys.... I know the warranty issues are a pain in the rear but some are worth doing yourself. The reason for this is it teaches you about your RV. This can be priceless. What I would do is check the things you can’t see, it is generally these things that cause the most heart break when you are on the road. Check & double check wheel bearings, springs, shocks etc Ya doing well guys
Hey Peter, I will be doing most myself and save the trouble! I totally agree with you about learning about the van! I will be changing out the bearings before our trip and doing a once over on all the undercarriage! Thanks for your wisdom there Peter! Appreciate the support mate!
Just come across your channel. Great vid & great to see some youngsters living their dream. Tip would be to get a wireless mic (Rode Wireless Go II), plug it into your phone or camera and make sure the mic end has the little fluffy thing on the end. It will keep that annoying wind away as well as when you turn away from camera wont effect sound. Comes with 2 mics so you could both be miced up. Would take your vids to another level. Good luck!!
Hey! Thanks for the feedback! We would love to get our hands on one! I’ll have a Google and see how much they are! Thanks heaps though and if you spot anything else you think we could tighten up just let us know!
@@SarahandKeelanTravels you can get them anywhere. Australian company. Benefit with these is you can go wireless, both have a mic as well as it plugs in to your phone. If you want to go one step further get a lav mic with fluffy bit (called a dead cat) that can plug in to the same unit www.rode.com/microphones/wireless/wirelessgoii
Yeah okay because we just started using the dead cat shotgun mic on top of our Sony a6300. From our Karijini episodes on we have been using that so you might see a bit better audio in the coming episodes hopefully
I wonder if Austrack monitor youtube & take notice of honest reviews like this , the first place I looked for info on this van was youtube & have taken on board what has happened with your purchase post payment . Thanks & look forward to following to your trip.
I hope they do’ That’s the idea of these videos to give honest feedback on products! I’m hoping people like yourself that are in the market for a van take this info on board and if you do buy one specify to austrack you don’t want any of these issues. Thanks for watching and your support! Can’t wait to head off!
Good on the both of you . You're very forgiving on the poor finishing throughout the van . Be mindful of that Chinese trailing arm suspension. We had exactly the same and it was rubbish . Shocks broke in the first few months . I replaced them with better quality ones . Good luck on your trip on the Gibb sensational country up there , enjoy.
We are jealous of 13 owners!! Oh well atleast this is creating a bit of noise on the subject hopefully something happens but not holding my breath! We love our van all in all
unfortunately My partner and I have had the same issue with Austrack Campers when we purchased an ex demo rearfold 2017. we wanted to upgrade to a hybrid a couple of years later and sue to the after sales service we didnt go back.
Excellent vid guys, good job. Can't wait till you start tripping around😀 I'm looking at pretty much the same set up. Do you know if the spare on the van will fit the Prado and visa versa? Thanks again.
Hey mate! We can’t wait either! Narh the van spare will not fit the the Prado as rims are different and also sizes are well out because we are running 33s Thanks for watching mate
Come to Whyalla guys I would love to see you both here. Great informative vid, keep it up! Sarah did you create your logo? I’m about to turn 60 and start up a CZcams channel and need help with a logo 😍
Hi guys thanks for sharing We have been van hunting as well so you gave us a few tips to look for when buying and inspecting new vans. Are you guys still happy with your van and would you still recommend the 11ft van? Did you end up installing the positive pressure fan, if so did it work to keep the dust out?
Hey ken! We did a lot of research before we purchased our van! Some of our major points of interest was weights, inclusions and what equipment they run! Austrack run Enerdrive which are top quality 12 volt systems! Weight is pretty standard around all the different brands and these vans had the best value for money for what you get (aircon ect..) In regards to dust it does let a bit in however I believe it only comes in through the rear fold out section so we are going to try some duct tape on the joins and see if that fixes the issue! If soo I’ll be installing a domestic positive air fan! We are very happy with the van and we would recommend to other people! We love our van it’s just disappointing some of the cosmetic issues!
Danny, I’ve heard from several sources that all these vans are the same. Dosnt matter if you spend 45k or 90k they all have cosmetic issues from factory! It’s very comforting that it’s not just us however still disappointing as we had very high expectations! We love our van though and would recommend to anyone that has similar needs to us!
Been looking at these sort of hybrid vans for a coupla months now and there is quite a few differnt companys in W.A. that sell them such as MDC ,PMX, Fantacy, Stoney Creek. Why did you choose this Brand ?? just asking still tryin to convice the wife this is what sort of van we want .. Cheers and good vids,,,,,,,,,, hahahaha i paused a wrote this just befor you guys told me why lol
Hey mate wanna be fishos Great name! Sums me up! Price point and added extras were big deciding factors. Austrack have the most battery storage and water storage for the 11foot range and they ran Enerdrive 12v which is quality gear aswell.
So apparently the “Bunnings type” 9kg gas bottles don’t fit but you just have to pull the pinch weld off and it will slip straight in. Design fault in my eyes.
@@SarahandKeelanTravels Mine still would not fit its 310mm without the rubber seal. 9kg bottles are 310-335 dia i still cant find a 310mm one. I have asked Austrack to find me one.
What a design mistake/over site?! I was appalled when we bought a bottle and couldn’t fit it in! If you can’t fit a 9kg in then it’s useless I would be very upset!!
Thanks for the info mate, you must be a plumber? There are holes everywhere in the bottom of the front boot where the bottles are and I just made it more air rated with some max trax mount holes too! I took your advice and turned the gas off when we hit the corrugation out at steep point shark bay. Collie is a great place, love that place for a bit of marroning too!! Maybe when we get home whenever that is! Thanks again for the comment mate, feel free to educate us young bloods where you see fit!
We didn’t go too DHI because it was going to cost us 1000$ to get there and back with the ferry costs! Thanks mate and once again appreciate you support!
Hey guys thanks for the review . I would love to chat offline about ours and some things u said as ours is diff van name but same thing as such so did u have a private chat anywhere guys?
Thanks guys. Im in Kalgoorlie. If i order one I'll be asking for pictures of those finishings in the bathroom before they send it. thats just crap workmanship. Who ever did it needs their ass kicked.
Narh all good mate! Apart from that it’s not a bad option! We just filmed a 6 month review on it today. Been living in it full time obviously so wait and watch that before you order one! Thanks mate and I agree with ya, Half assed Friday job maybe? Haha
Have you got manual or auto? It’s good, would be nice to have a bit more pull though. I just installed I drive and exhaust. Havnt been on the beach yet but have done some steep ruts and powerline tracks and it goes good!
@@SarahandKeelanTravels We have a 6sp manual, chipped and I drive. lift kit etc... We tow a forward fold up the beach ok, but want to upgrade to a hybrid, but the are all so heavy, Jayco crosstrak is light so it the van you have
Yer mate they are very heavy. The one we have is roughly 2 tonne unloaded and yeah we will see how I go on the beach! The cross track is light but it’s light for a reason. I would love to see how it would look after the Gibb of tanami track. The cross track I had looked at it had limited water storage and only 110ah agm in it so all that would need upgrading to be sustainable off grid
You get the same treatment with car manufacturers. They’re your best mates pre-purchase and then post-purchase you deal with non interested service departments who don’t really give a rats and charge the earth for repairs etc. From what you have relayed so far, I wouldn’t buy from these scumbags. Thanks for sharing.
Yep it’s the way the worlds going! Whoever is holding the cash has the power! It’s unfortunate but hey atleast they are small issues! I will be invoicing them the difference
I am wondering which dealer you bought from as I felt the woman at the dealership I bought from was quite short when I asked questions also and the hand over was rushed like they just wanted me to put it on the car and get the hell out of there.
Hey deb! Sounds like a similar experience to us! We only really dealt with one person the whole time that’s why we noticed a change in attitude! Dosnt help we are 4000kms away from them! Do you love your van? What model did you get?
@@SarahandKeelanTravels I bought it to go to the Big Red Bash in Birdsville last year but covid happened and that was the end of that so I haven't yet used it. However as it stands I am pretty impressed with it and all the inclusions. I bought the Tanami 15. I also bought it from Caboolture as we live in the area so it would be the same woman you dealt with. Not a very good customer relations person at all.
Oh nice you’ll love it! You have to get out more and use it!!! 15 would be luxury too! I 100% agree! Customer service people that’s shouldn’t be in the customer service game
@@SarahandKeelanTravels yes I am hoping to use it this year for the bash at Birdsville, how did your's go on the journey home did you have and problems.
some of the issues you have might be small but you will see them everyday and be pissed off everyday because of them, so get them fixed or don't look at them
All caravan + camper sales companies in Australia are all tared with the same brush I am sorry to say once they have your money they treat you like dirt
Yeah we have come to realise haha maybe we were a bit naive as it’s our first caravan! But we love it all in all! Really happy with it! Thanks for watching Tom!
Hey Tom, that's a bit of a broad brush - We got a Omaroo3 off TrackStar in Perth right at the end of initial COVID-week1 and had the usual minor finishing niggles. It was a simple book-it-in and Grant fixed them while I sat and "worked from car". Again, a bit of research acknowledging chinese manufacturing, but local assembly putting money into that part of the local economy and having someone I can talk to face-to-face if required. (Our first camper too)
Wow some of the problems are appalling. I’d be so upset. So moral of story? Buy in your own state where there are customer service points?? And don’t buy this brand😝
Yeah I guess that could be the result! But all companies have similar issues your right and if it was west aus based I would just send it back to get redone haha
I'm an awful lot older than you and I've been towing trailers and caravans for probably twice as long as you've been alive. Therefore I feel justified in making the following comments...I just love the way you've approached all of this. You've obviously done your homework. You have accepted that things won't always be perfect, without spitting the dummy. And most importantly, you know the weight issues and appreciate the risk / insurance side of it. There are an alarming number of people out there who are a lot older and supposedly more experienced than you, that in comparison to you guys don't have a clue about the risks they are taking, and the risk they represent to other road users. Bloody well done, the two of you. Subscribed and waiting for more content. Cheers.
Cheers rusty! Appreciate your feedback!
Especially with your experience!
We just wanted to be transparent and honest!
, these little cosmetic issues are disappointing but it is what it is!
In regards to the weights I think if you spend a small fortune on your setup you have to be aware of your towing limits. Far to many crew on the road are overweight on gvm and gcm and exceeding van payload. It’s not regulated well in west aus however I was impressed to see weigh stations over in south Australia!
Thanks for your support mate! Really appreciate it
From Sarah and keelan
@@SarahandKeelanTravels Cheers. You're probably all over this as well but if you haven't already check out Ronny Dahl's video on his roof rack debacle. Scary stuff for the unaware. I thought with my 200 Series and Pioneer Backbone and tray system, I was good for 100 kg on the roof rack off-road, no problems. Yeah, nah...75 kg max. And the Prado is considerably less than that, unfortunately.
Yeah mate I’m all over it aye!
Watched Ronny dahls videos and that saga and yeah had a good look at my setup and the only time I’ll be over is when I strap the RV3 tent on the roof however on road it’s under.. just but when I go Offroad I’m defs over so I’ll be trying to not “4wd” with the RV3 on the roof
Mate, so sorry to hear about your issues and no they are not minor, we purchased the MDC version and did so much research and inspection before we bought one and I have to say I am very impressed with the quality of construction. I think half the fun of having these vans is doing and improving so many things yourself so keep reporting on your issues so others will have all the information they need at time of purchase but over time you will add on things that make it you special van. Good Luck.
Thanks Peter! I’m glad you had some good luck with your van! I’m going to give it a crack myself and yeah got a pretty big hybrid owner following so everyone is pretty keen to see the outcomes! Thanks for your support mate!
We are due to pick up Tanami x13 next week. We have an appointment for Handover, I will be going over with a fine tooth comb
Thanks
Tim and Pam
Nice you’ll bloody love it! We wanted the 13! Tell them “you saw sarah and keelan travels review video and you’ll be going over all the finishings!” The point of this video was to make austrack pull their heads in and not let Them get away with this stuff anymore. So everyone to come gets a better product! Thanks for your comments Tim and Pam! Good to see some fellow austrackers following our travels! See you guys out on the tracks!
Good on the both of you for this video review. I have recently bought a X 15 with bunks and having many issues like you. I bought this van unseen and the after service was terrible. They were happy to take my money but the sales assistant did not get back to me even after I contacted the service centre. I have found one lady that has gone above and beyond to send all the missing items. Fridge, Pin lock for trailer, wind up tool for the stablisers, TV remote, wash rack above sink........saying all of that we are about to live in our van too for a period of time and Im sure I will come across more. Your walk through video has been amazing I have watched it over and over as I didn't get a hand over either. Im having issues with the air con at the moment and can't working!!! I have checked the main like you said. Donna
Hey Donna,
that's no good at all. Sounds like you had a very similar experience to us.
We made a lot of noise at the start of our trip about the poor workmanship and service and I think it effected there wallet so I think they have pulled there heads in now with the newer models. doesn't make ours any better but at least the new customers will reap the fruits of our labour haha Safe travels Donna! Stay tuned for a massive announcement in this space.
thanks for sharing, i think a brand i shall avoid...
A big Thanks for the honest review as I’m also looking into this van.
I will keep these things in mind when it’s time to picking the right van.
Decided to come and watch from the beginnings of your channel
Thanks for the review guys. We’ve just purchased our Tanami x15 (Qld) and the soonest delivery slot is next year March (2022). We’ll try to remember these points when we take delivery. Great channel 👍👍
No worries mate thanks for watching! How exciting! You’ll love it mate, we love ours!
Nice one guys. Yeh it sucks when the customer service drops off once they have your money!
Yep bloody hell, but atleast it’s super minor cosmetic issues! Hopefully make enough noise and austrack pulls their heads in
just a heads up guys, you are no orphans when it comes to customer service in this unregulated industry...once you pass the dollars over your on your own generally. ALL vans grossly over priced, theyre just an esky on wheels after all, fitted with an electric light...just wait until they tell you the gaps in the poorly jointed trim is your fault....too much rough road....Hundreds of us owners out here are in the same boat....our first van literally fell to bits on our first trip thru the centre when the road was smooth as, and it was a higher priced jobby too....Enjoy what you have, lifes too short for any regrets......cheers, and great "tell all " vid
Cheers for the wisdom there graham!
We understand it’s issues across all suppliers! Hopefully we are making enough noise with our channel on austrack for them to take note and pull their heads in! Already had a few people not happy with things on handover just from watching our videos! We will be doing the gibb so that should be interesting haha hopefully Dosnt fall apart!
Thanks for your support mate
Like your honesty guys, keep posting updates please.
Cheers Greg we will sort it out! Might do it myself to just save the hassle
Thanks for sharing guys. These sorts of videos are really helpful.
No worries Thomas! Thanks for watching and your support! Heaps more of these videos to come mate!
Just watching your video guys and I think your minor problems with new vans are common.
We had similar problems with our small new van but lucky we are only 15 minutes away from the manufacturer.
Quality control missed your problems and I think the company should address that big time!!
Enjoy your trip around this great land.
Words of wisdom Brent your so right I’ve seen bigger issues from major suppliers and bigger issues,
Cheers Brent! A lot of people share your opinion which is good! Some people spending twice as much as us and getting the same cosmetic issues! All in all we are happy but I just wanna have a word with the quality control person haha
Thanks mate thanks for your support and feedback!
Don’t pull your hair out mate as you mentioned places you want to use it and go to Gibb River Road, Cape York can buy a 80K - 90k Aussie van and would have to do even more prep and $$$ than your little Van, lot of issues you mentioned ALL VANS NEED prep trips like yours 👍
Your Van’s a little ripper mate and perfect for what your doing, the places you are going to be able to get into and awesome spots the other Vans can’t you will be amazed mate.
Cheers jay! Trying not too it’s just disappointing! I’ve had a lot of feedback from these vids saying it’s across the board sort of cosmetic issues which is comforting!
That’s true! It’s small and it goes anywhere the car does! Can’t wait!
Thanks. This review was helpful. Interesting to hear you didn't get the larger caravan you originally wanted because of the extra burden of weight on the towing vehicle. Great message.
Thanks for watching Susan and I’m glad you got something out of it! Yeah the weight factor a lot of people ignore. We want the the car and van to be safe, and insured on the road and to make that happen you have to be under gvm. A lot of people ignore it.
Great follow up review guys, I have a Jayco Expanda and while they look great they have quality control issues too. Bring on May!!
Thanks! Yeah I’m under the impression now everyone has cosmetic issues!
Welcome to the world of new vans , always minor issues no matter what brand you buy not ideal however as you said the wheels have not fell off.
This is our first van so our expectations might have been very high! However it Dosnt help I work in construction and have an idea how things should look out of the factory! Heaps of people with vans twice as expensive are having same sorta cosmetic issues! Like you said, Dosnt matter what you get! Thanks mate
Good on ya guys, enjoy your trip around the country!
Thanks Jesse!!
Wow the workmanship is really crap! They maybe little things but its $40k. Who signs off on this van needs a word with. I like how honest you are. I came over from Sarah and Jimmy channel after the lovely comment you left. I'm from Perth too and a friend got her caravan(unsure of make) and there was so many things wrong after waiting 9 months for it... Drive safe and can't wait for your adventures.
Yeah it’s not the best! I agree, the person signing off isn’t doing their job!
I have only just found jimmy and sarah but I’ve been watching their videos and they are soo good!
Sounds like it’s one of austracks competitors!
Thanks for your support! See you out on the tracks!!
Good on you for the honest review, it makes a difference when the reviewer has actually spent the money. I like the van, and really suprised at the workmanship. I guess thats what happens when it is made in China and fitted out here. Looks a bit rushed maybe because of the pressure on these companies at the moment.
Thanks jerry!
We love our van all in all however it’s just those few minor details! Apparently all of the hybrids are roughly the same!
Yep I agree looks rushed that’s a good way to put it haha
Just a tip:
Your floor is made from marine ply (like many other caravans). If there is a small water leak somewhere from your John Guest fittings (toilet, sink, etc) and you won't notice it straight away but the floor will go soft and needs to be replaced eventually. Big $$$. Get a few battery operated water alarms off Ebay and chuck them on those areas. Small investment - big savings!
Some of the other Chinese caravans are now coming with honeycomb fibreglass floors (MDC). They don't have that issue anymore. Your walls are aluminum anyway so that's good.
Thanks for the tip, i will have a look into this. I have only had ours 6 weeks and it been great so far. I did go through the Van with a fine tooth comb much to their annoyance. Gas Bottle issue and the Water pipe seems to slightly be in contact with the cable carrier of the slide out cooker. Other than that all good. I will post any issues on this site.
Cheers John! That it’s a very good tip and something I hadn’t thought about! Luckily for us that our floor surface area is very minimal! I’m on eBay now having a look!
Thanks mate and if you have any more tips let me know I’m all ears! Cheers mate
Good on you golf hacker! Wish I had the in person handover to do the same thing! Bloody bugggers
love your honesty
Thanks mate! Cheers for watching
Great video guys . Look forward to seeing how your travels go .
Thanks Steve! Cheers for your support mate!
Hi guys, well done on the video. I have subscribed and watched a couple of videos so far. I am additionally looking forward to following your travels around Australia. It was a good review of the van so thank you for your honesty. During the vid you asked for feedback and if i could offer a couple of things you may not have thought of.
First point, Your channel came up as someone I haven't watched in my CZcams feed. I watched a video because i like travel, 4WD'ing and Australian content. Then I forgot about you not because your videos were not in my feed but because after only watching one or two vids i didn't have the recall I do with Ronnie or 4WD 24/7 or some others. A suggestion for you, take it or leave it would be to make the thumbnail a photo of your faces looking at maybe the van, the camp site, the track the whatever. Train you subscribers to look out for your faces in their feeds. It may got some way to subscribers picking up a new video earlier and watching it. Take the for what its worth, if you establish a thumbnail 'look' it may help with early views.
Second point, keep looking at the camera. I have never looked into a camera and tried to find words to say. It must be the mot harrowing and scary hing to do. I suppose that over time it will become easier but until then try to make yourself do it. Even if you practice while you are driving around by yourself. It's a skill, you both look great on cam and practice does make perfect.
That's enough for me, I wish you every success with the channel and the big lap you are planning. I look forward to the next Vid. All the best.
Thanks mate for watching and the support! Those are key points that I havnt heard before so thanks for the constructive criticism!
I’ll try work on that but it won’t be for a few more vids because we have them filmed and edited already! But I will keep it in mind for the future! Hopefully it gets easier and more natural! Like you said it’s not the easiest thing even though we are very confident people!
Cheers from sarah and keelan
@@SarahandKeelanTravels Again guys, the feedback was was to assist in supporting you. You have great things to offer in the CZcams space, good luck and i wish you both all the best.
Totally subscribed now and looking forward to you sharing your adventures. Happy Trails.
Cheers mate appreciate your help!
Great Honest Video. Looking forward to seeing your travels.
Thanks Aussie quest! Cheers for your support!!
Hi Guys.... I know the warranty issues are a pain in the rear but some are worth doing yourself. The reason for this is it teaches you about your RV. This can be priceless. What I would do is check the things you can’t see, it is generally these things that cause the most heart break when you are on the road. Check & double check wheel bearings, springs, shocks etc
Ya doing well guys
Hey Peter, I will be doing most myself and save the trouble! I totally agree with you about learning about the van! I will be changing out the bearings before our trip and doing a once over on all the undercarriage!
Thanks for your wisdom there Peter! Appreciate the support mate!
Well done guys thinking of buying one of these but I don’t know now
We live in Dawesville wa
Hey mate watch our latest video
Just come across your channel. Great vid & great to see some youngsters living their dream. Tip would be to get a wireless mic (Rode Wireless Go II), plug it into your phone or camera and make sure the mic end has the little fluffy thing on the end. It will keep that annoying wind away as well as when you turn away from camera wont effect sound. Comes with 2 mics so you could both be miced up. Would take your vids to another level. Good luck!!
Hey!
Thanks for the feedback! We would love to get our hands on one! I’ll have a Google and see how much they are! Thanks heaps though and if you spot anything else you think we could tighten up just let us know!
@@SarahandKeelanTravels you can get them anywhere. Australian company. Benefit with these is you can go wireless, both have a mic as well as it plugs in to your phone. If you want to go one step further get a lav mic with fluffy bit (called a dead cat) that can plug in to the same unit www.rode.com/microphones/wireless/wirelessgoii
Yeah okay because we just started using the dead cat shotgun mic on top of our Sony a6300. From our Karijini episodes on we have been using that so you might see a bit better audio in the coming episodes hopefully
I wonder if Austrack monitor youtube & take notice of honest reviews like this , the first place I looked for info on this van was youtube & have taken on board what has happened with your purchase post payment . Thanks & look forward to following to your trip.
I hope they do’
That’s the idea of these videos to give honest feedback on products! I’m hoping people like yourself that are in the market for a van take this info on board and if you do buy one specify to austrack you don’t want any of these issues. Thanks for watching and your support! Can’t wait to head off!
Great review video guys. Love your channel and videos. You have a new subscriber here.
Thanks mate! Really appreciate your support!
Good on the both of you . You're very forgiving on the poor finishing throughout the van . Be mindful of that Chinese trailing arm suspension. We had exactly the same and it was rubbish . Shocks broke in the first few months . I replaced them with better quality ones .
Good luck on your trip on the Gibb sensational country up there , enjoy.
Thanks Mark!! We have since sold this van and upgraded! Gibb was amazing! Epic country
Well said we just move back to Perth with our x13 living in it full time we find the customer service same
We are jealous of 13 owners!! Oh well atleast this is creating a bit of noise on the subject hopefully something happens but not holding my breath! We love our van all in all
La qualité des finitions laisse vraiment à desirer
unfortunately My partner and I have had the same issue with Austrack Campers when we purchased an ex demo rearfold 2017. we wanted to upgrade to a hybrid a couple of years later and sue to the after sales service we didnt go back.
Excellent vid guys, good job. Can't wait till you start tripping around😀
I'm looking at pretty much the same set up. Do you know if the spare on the van will fit the Prado and visa versa?
Thanks again.
Hey mate!
We can’t wait either!
Narh the van spare will not fit the the Prado as rims are different and also sizes are well out because we are running 33s
Thanks for watching mate
Thanks mate, thought it was wishful thinking, cheers.
Come to Whyalla guys I would love to see you both here. Great informative vid, keep it up! Sarah did you create your logo? I’m about to turn 60 and start up a CZcams channel and need help with a logo 😍
We will be on our lap around!
We will let you know when we get there!
Keelan made it! But sarah signed off on it!
Well done you go for it!!!
@@SarahandKeelanTravels I’ll make you a hot dinner when you get here 🥰
You bloody legend!
Hi guys thanks for sharing
We have been van hunting as well so you gave us a few tips to look for when buying and inspecting new vans. Are you guys still happy with your van and would you still recommend the 11ft van? Did you end up installing the positive pressure fan, if so did it work to keep the dust out?
Hey ken!
We did a lot of research before we purchased our van! Some of our major points of interest was weights, inclusions and what equipment they run! Austrack run Enerdrive which are top quality 12 volt systems!
Weight is pretty standard around all the different brands and these vans had the best value for money for what you get (aircon ect..)
In regards to dust it does let a bit in however I believe it only comes in through the rear fold out section so we are going to try some duct tape on the joins and see if that fixes the issue!
If soo I’ll be installing a domestic positive air fan!
We are very happy with the van and we would recommend to other people! We love our van it’s just disappointing some of the cosmetic issues!
great work and the QA on the Van is a little disapointing for this product.
Danny, I’ve heard from several sources that all these vans are the same. Dosnt matter if you spend 45k or 90k they all have cosmetic issues from factory! It’s very comforting that it’s not just us however still disappointing as we had very high expectations! We love our van though and would recommend to anyone that has similar needs to us!
Thanks for your support Danny appreciate it!
Glad i watched this, i just dont think the workmanship is acceptable... how did it go somet ime later?
It fell apart and sold it hahah would not recommend
@@SarahandKeelanTravels shit that sucks.. thanks for the info.. much appreciated.
Been looking at these sort of hybrid vans for a coupla months now and there is quite a few differnt companys in W.A. that sell them such as MDC ,PMX, Fantacy, Stoney Creek. Why did you choose this Brand ?? just asking still tryin to convice the wife this is what sort of van we want .. Cheers and good vids,,,,,,,,,, hahahaha i paused a wrote this just befor you guys told me why lol
Hey mate wanna be fishos
Great name! Sums me up!
Price point and added extras were big deciding factors. Austrack have the most battery storage and water storage for the 11foot range and they ran Enerdrive 12v which is quality gear aswell.
Thanks for sharing.
What was the issue with the gas bottle, 9kg didn't fit in front box?
So apparently the “Bunnings type” 9kg gas bottles don’t fit but you just have to pull the pinch weld off and it will slip straight in. Design fault in my eyes.
@@SarahandKeelanTravels Mine still would not fit its 310mm without the rubber seal. 9kg bottles are 310-335 dia i still cant find a 310mm one. I have asked Austrack to find me one.
What a design mistake/over site?! I was appalled when we bought a bottle and couldn’t fit it in! If you can’t fit a 9kg in then it’s useless I would be very upset!!
Thanks for the info mate, you must be a plumber? There are holes everywhere in the bottom of the front boot where the bottles are and I just made it more air rated with some max trax mount holes too! I took your advice and turned the gas off when we hit the corrugation out at steep point shark bay.
Collie is a great place, love that place for a bit of marroning too!!
Maybe when we get home whenever that is! Thanks again for the comment mate, feel free to educate us young bloods where you see fit!
We didn’t go too DHI because it was going to cost us 1000$ to get there and back with the ferry costs!
Thanks mate and once again appreciate you support!
Hey guys thanks for the review . I would love to chat offline about ours and some things u said as ours is diff van name but same thing as such so did u have a private chat anywhere guys?
Hey darline we have Instagram which is our main way of communicating with people!
I was hoping for an off the social media if poss but that’s ok 👌🏼 don’t really wanna do it online in case of any comeback eh
Thanks guys. Im in Kalgoorlie. If i order one I'll be asking for pictures of those finishings in the bathroom before they send it. thats just crap workmanship. Who ever did it needs their ass kicked.
Narh all good mate! Apart from that it’s not a bad option! We just filmed a 6 month review on it today. Been living in it full time obviously so wait and watch that before you order one! Thanks mate and I agree with ya, Half assed Friday job maybe? Haha
I have an 09 120 Prado, tow range is the same as your 150, does the 150 tow it ok off road, like beach ect... ?
Have you got manual or auto? It’s good, would be nice to have a bit more pull though. I just installed I drive and exhaust. Havnt been on the beach yet but have done some steep ruts and powerline tracks and it goes good!
@@SarahandKeelanTravels We have a 6sp manual, chipped and I drive. lift kit etc... We tow a forward fold up the beach ok, but want to upgrade to a hybrid, but the are all so heavy, Jayco crosstrak is light so it the van you have
Yer mate they are very heavy. The one we have is roughly 2 tonne unloaded and yeah we will see how I go on the beach! The cross track is light but it’s light for a reason. I would love to see how it would look after the Gibb of tanami track. The cross track I had looked at it had limited water storage and only 110ah agm in it so all that would need upgrading to be sustainable off grid
You get the same treatment with car manufacturers. They’re your best mates pre-purchase and then post-purchase you deal with non interested service departments who don’t really give a rats and charge the earth for repairs etc. From what you have relayed so far, I wouldn’t buy from these scumbags. Thanks for sharing.
Yep it’s the way the worlds going! Whoever is holding the cash has the power! It’s unfortunate but hey atleast they are small issues! I will be invoicing them the difference
I am wondering which dealer you bought from as I felt the woman at the dealership I bought from was quite short when I asked questions also and the hand over was rushed like they just wanted me to put it on the car and get the hell out of there.
Hey deb!
Sounds like a similar experience to us!
We only really dealt with one person the whole time that’s why we noticed a change in attitude! Dosnt help we are 4000kms away from them!
Do you love your van? What model did you get?
Also we bought ours from Caboolture
@@SarahandKeelanTravels I bought it to go to the Big Red Bash in Birdsville last year but covid happened and that was the end of that so I haven't yet used it. However as it stands I am pretty impressed with it and all the inclusions. I bought the Tanami 15. I also bought it from Caboolture as we live in the area so it would be the same woman you dealt with. Not a very good customer relations person at all.
Oh nice you’ll love it! You have to get out more and use it!!! 15 would be luxury too!
I 100% agree! Customer service people that’s shouldn’t be in the customer service game
@@SarahandKeelanTravels yes I am hoping to use it this year for the bash at Birdsville, how did your's go on the journey home did you have and problems.
some of the issues you have might be small but you will see them everyday and be pissed off everyday because of them, so get them fixed or don't look at them
Yep! That’s exactly my mentality on the issues! I’m not ocd but I like things to be done well! Very frustrating!!
All caravan + camper sales companies in Australia are all tared with the same brush I am sorry to say once they have your money they treat you like dirt
Yeah we have come to realise haha maybe we were a bit naive as it’s our first caravan! But we love it all in all! Really happy with it! Thanks for watching Tom!
Hey Tom, that's a bit of a broad brush - We got a Omaroo3 off TrackStar in Perth right at the end of initial COVID-week1 and had the usual minor finishing niggles. It was a simple book-it-in and Grant fixed them while I sat and "worked from car".
Again, a bit of research acknowledging chinese manufacturing, but local assembly putting money into that part of the local economy and having someone I can talk to face-to-face if required. (Our first camper too)
That $10k you saved are the quality issues you're having, which will ultimately destroy the van over the long term.
What van would you buy with an extra 10k? haha I'm super keen to know your answer
Nah!! Poor workmanship that u can see, what about the stuff you ca't see? Not for me......Great report though guys
Thanks hoff! The whole purpose is to educate people on what they are getting with this product! Thanks for the comment mate!
Wow some of the problems are appalling. I’d be so upset.
So moral of story? Buy in your own state where there are customer service points?? And don’t buy this brand😝
Yeah I guess that could be the result! But all companies have similar issues your right and if it was west aus based I would just send it back to get redone haha
Such a disappointment given how much it cost. You’ve swayed my purchase for sure.
Never buying an Austrack
G'day legends, I'm glad you guys canned austrack, that fit and finish is absolute dogshit.
Dont bye Chinese. Austrack are just a stooge in the game guys