Can Passenger Sue United For Being Dragged Off Flight? | For The Record | MSNBC
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- čas přidán 9. 04. 2017
- Attorneys Katie Phang and Ted Williams join Greta Van Susteren to discuss potential legal action in the case of a man who was forcibly removed from an overbooked United Airlines flight.
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Can Passenger Sue United For Being Dragged Off Flight? | For The Record | MSNBC
SUE FOR MILLIONS OF DOLLARS!!!!! THIS IS OUTRAGEOUS!!!!!
Otavio Andradas are you able to sue for 1 billion dollars
You seem to forget that the Party in power is in bed with corporations and won't do anything that might be against "job creators", and that the majority of the Supreme Court does not believe in consumer protection. So, here you have it. Elections have consequences.
Did you just born yesterday? this carp have been going on for years. This is a police using excessive force on a 69 year-old man, and United caused this situation.
69, hahahahah
JohnLongGold ...
Gosh, it must've been so awkward when the employees finally got on board and sat in that man's seat.
exactly what I thought
Now if that had been a black man, all the concern and compassion would have been gone form your comment, and you would use obscenities, and accuse the black man of planning.it, but now that I think of it, he would not have survived. Never mind.
I heard they booed them, Is there no footage of this?
I think he got booooo
Yeah I heard from the news that other passangers actually saying they should be ashamed
Time for a passenger's bill of rights
Many airline employees do not have the 9 to 5 job most of us do. They spend a considerable amount of time sleeping in hotels and motels near airports worldwide. It is up to the airlines to fly them to their next assignment on their work schedules. There wouldn't be any flights if there aren't any airline employees. Does MSNBC support unions? OBVIOUSLY NOT. While Louisville isn't far from Chicago, those employees could be having their next assignment from Los Angeles. Many are commenting on the airline business and operations with no clue...
Tom LY don't worry because China and America is getting closely good relation recently when trump and xi meet on the state visit ,and trump administration also say that this incident is bringing the image of United States is a negative direction and he also say that this problem must be resolved very careful and justice for the victim .
Ron Clark But if United can plan their flights....
Their pilots and crews are victims of delays and cancellations too. Don't feel like the lone ranger. All it takes is one weather delay and the flight schedules cartwheels... Its like a dog chasing its own tail. No pilot, no crew, guess what, no flight... Do you screw 4 passengers or do you screw a whole plane of 200 passengers? Cancel that flight, guess what, another following flight or two are also cancelled. From 4 to 200 to 400 to 600 passengers... Passengers see the flights as one hop flights, but in reality several flights string together... Deadheading of airline crews has been around for decades and will continue to be around as long as there are airlines... Airline crews are NOT interested in paying for their flights to get to their assignments... And as far as planning is concerned, these schedules are more or less almost the same every day and every week, a tweak here and a tweak there. United probably deadheads crew to Louisville every day on another flight...
When UA goes under because of this I hear that Wells Fargo and Comcast have bid aalready prepared to buy them because their corporate culture will be perfect fits.
This is a form of stealing. Imagine if you booked a reception hall for a wedding. The management took your money. Then on the day of the wedding they tell you that they need the hall for their own company party. They offer you $800 to have your wedding the next day but your guests are standing at the door and have to leave the next day. Listen up United Airlines. ...you are selling a time sensitive product. You are stealing from your patrons if you think for one second this is re-accommodation. I am ashamed your brand is called United Airlines. You will pay bigly. An apology is owed to that man and I don't care if he is the Son of Sam. Also, every passenger on that plane should be issued a free round trip destination anywhere for having to watch your criminal behavior.
TheAndreacoble I do see your point with saying that overbooking flights is a HUGE issue! Unfortunetly every airline does this because there are a certain number of people not showing up as well as people want to have cheaper seats. I think this was even more of an issue because the gentle man got on the plane and into his seat which means that the contract which allows United to bump the customer is No longer valid. Definetly poor planning! They should have waited to board the customers until they had bumped the people (through volunteers, or involuntary) that they needed to in order to get the staff they needed on the plane
Just to add to that if you are Bumped the airline is required to have you put on the next avalible flight PLUS give you the compensation. I also agree with your point that everyone on the flight should get some credit for having witnessed such a thing. Unfortunetly that wont happen because as people are looking for cheaper flight airlines are becoming more horrible at doing their job.
TheAndreacoble different service, different contract different laws regulation actions.
Yet another terrible comparison.
TheAndreacoble , YOU ARE TOTALLY CORRECT! THIS IS UNACCEPTABLE VIOLENCE AGAINST A PAYING PASSENGER! TOTALLY DISGUSTING!
We will never fly a United again. Will cancel United credit card. Southwest is best
pradeep narotam ....we are with you !! My family of 3 and my neighbor with a family of 5 will NEVER fly United again ......I can guarantee you that 😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱
I'll never fly United.. Alaska Airlines is the best. They have good customer service.
pradeep narotam Jet Blue, Alaska, Southwest good, so far.
Ignez Maciel Good on you!
lol calm down. that man has mental health issues... the screaming... the running around saying he's going to die... I don't think he's a doctor. united did nothing wrong. united all the way. let's stop looking at race in every issue.
Great advertising for United. If you are really upset, vote with your wallet! I know I will try not to fly United!!
United Airlines wants to be more than famous, they want to be INfamous!
Its an Airlines not a Pepsi that you can Boycott willy nilly, people have very limited options when flying.
Secondly why is overbooking legal?
If a person pays for a seat, & fails to arrive for the flight, the airlines is still paid.
The Airlines still makes the money once a ticket has been sold,
then how does over booking make financial sense as you have to compensate customers with higher than the ticket price?
be sure this is all figured out. The thing is that there is a known likelihood that people do not show up for their flight. So on a typical overbooked flight, instead of a problem they simply have a full flight, on a small minority of overbooked flights they pay volunteers to reroute, and on a really really tiny percentage of overbooked flights they actually have to bump people. There are computers crunching the probabilities all the time, and be sure that they are much smarter than you or me
It could have been handled so many different ways. What is more interesting to me is that no one on the flight stood up for the guy getting beaten and dragged off the plane. Disgust sure in the faces in the crowd.....but did anyone tell the police goon squad to back off..........or hey, how about I get off the plane instead you beating the kwrap out the guy.............nope, didn't see that in the captured videos.......
The passenger has the grounds for a very big lawsuit!
No, he doesnt
of course he does; hearing booked for next monday
He can sue for: Breach of the contract, battery, assault, punitive damage, emotion distress (such as fear of flying, traumatize, humiliating...) All together. :)
The PaX failed to follow crew orders to leave the airplane.
DJRICKYDEEUK well maybe he was traveling for something important so he didn't want to leave and also if someone was dragging you across the floor wouldn't you scream?
How is that the flight was "overbooked" when they wanted to make room for 4 united airline workers? That's not "overbooking" . That's called being inconsiderate and selfish.
I'd sue for 100 million dollars.
CrimsonTide pain and suffering for him and everyone on board for putting passengers through this crap. Boycott United. Cop needs to get fired and charged.
Contract is BS and they know it.
Well, you better believe that the next thing to happen will be Congress passing a law forbidding you from suing under these circumstances.
@CrimsonTide ...but I'll settle outta court right now for 20 bucks. 10 dollars and some stamps? Alright how about 5 dollars and a jawbreaker? Maybe $2.50 and some envelopes?"
I mean I'd settle for a cool 10 million. LOL
The poor old man was deprived of human dignity, that can't be monetized.
Wow Are you familiar with what usually happens when its police vs. people? There would have been no chance that it ended this calmly. Customer dead, officers not charged or investigated. Same cover story given to all media. Public mostly behind the cops due to sniveling cowardice and love of authoritarian im
You're right this is probably the least terrible one...
I thought they were just a couple of thugs employed by that nasty united airline. I never dreamed they were police...Anyway, nobody can do what they want. This airline needs to pay and not just compensation to that man they injured and traumatized.
Hey, this is Chicago after all
Great PR for the police department too.
this week is the perfect time to fly united. You might be the only person on the flight...
parisau peace and quietness? emptiness to comfort the body 😂
Genaro Rafael Sotomayor yeah until they torture you for some reason
Fl hahahaha, never United!
What makes anyone think that passengers would be willing to miss an important appointment or scheduled work shift - or an important family commitment such as a wedding or a funeral for any sum of money ? Isn't it possible that all of these passengers had to be at their destination on this flight because of work , an important appointment or a family commitment ? They should have made other arrangements for airline employees since they were at fault for poor planning .
BOYCOTT UNITED AIRLINES!!
To the commenters who argue that "the officers are doing their job, and what do you think will happen if you don't comply?" I don't believe that officers have the rights to resort to violence when you are non-threatening. The man did not disrespect the security guards, nor did he place his hands on the security guards. The security guards were asked to escort him out, not to slam his head against the hand rest. The man also did not break any laws or rules, he has the RIGHT to stay on that flight. The man already checked in and got seated on the plane, and UA had no right to bump him out of his seat for their employee who made no prior reservation. People also shouldn't bring the victim's race into the argument. It shouldn't matter if the victim is asian, white or black, this human being was treated horribly, and honestly, he stood up for himself. People who comply even when they have the rights are only letting the UA continuing this horrible practice.
Lili F. You are mistaken. When someone is given a lawful order to vacate an area they either comply of their own free will or they will be forcibly removed.
Hence the warning the cop gives the guy. Several in fact. The guy refused to comply and said he'd rather go to jail.
So where is the surprise? Do you know the legal obligation you have in complying with lawful orders? Do you know the extent you can argue? The local, state and federal laws that may come into play?
If you think I'm wrong go onto property you don't own and refuse them peacefully. See what happens.
They didn't resort to violence. The used force because he made them use force. He was in effect, trespassing when he refused to leave. In the process of using said force, said passenger hit his head on an armrest. That's often the case when a criminal is resisting the authorities. All he had to do was cooperate like the other three did and it wouldn't have come to that.
Jew and Greek You're a special kind of stupid, aren't ya? He wasn't trespassing. He bought a ticket and had every right to be there. It's United Airlines fault this happened. Perhaps if the employees were smarter, the flight wouldn't have been overbooked.
you are also stupid because the flight wasnt even overbooked. but if you had read the original comment you would of known that.
You can be guilty of criminal trespassing after you've bought a ticket, AJH. Once a person has been declared persona non grata and told to leave your property, non-compliance would mean that they are trespassing. That's why Dr. Dao was told by the agents that he could go to jail if he doesn't cooperate. "Trespassing" has various legal definitions apart from simply entering private property without permission. For example, if you hire a contractor to work in your home but their poor quality of work makes you change your mind about using them so you tell them to leave. They might say "I'm not leaving without getting paid" to which you respond "I'm not paying you for this. It's going to cost me that much to fix what you screwed up. Get out of here!" If they refuse you call the police. Why? Because it's your property and they are 'persona non grata', meaning you don't want them there, even though initially they had your permission to be there. Once an airline employee tells you to leave and you refuse, whether it's because you're disruptive, drunk, or simply because of unforeseen circumstances, you have to comply. You can pursue civil action afterward if you choose, but you have to leave or you could be arrested.
I predict that there will be plenty of room on United from now on.
oceannavagator Lower rates maybe 😀
You bet! I flew united to china last year never again the attendants had a bully like attitude as if they were doing you a favor to be on that plane for 14 hours...
LMAO
Seems like United is more worried about its employees' comfort than about a good service to the customers.
It's not about employee comfort they had to put thode four pilots on the plane for another flight or even that same plane because of pilot working hours restrictions
This is one of the most outrageous things I have ever seen! Unacceptable by any standards!
Unacceptable even by animal standards.
Wisanupong Potipiroon
acceptable by any standards. you don't get on the plane with chickens and pigs or disobey airport security just because you are Asian......
You don't get out much!!!
It's ridiculous... shame on you..united
Wisanupong Potipiroon. the police get away with his behavior majority of the time.
1 million? 10 million? How much do you think he will get?
I'm guessing 8 million, c'mon 8 million...
Charles Anguiano 100 million
Charles Anguiano
500k
b52gf16c shut up white shill
b52gf16c I didn't know idiots are allowed to have CZcams accounts.
I hope this man gets at least 100 million dollars from United for what they did to him.
I am not going to ever fly United again. I hate them for their greed and crassness. #BoycottUnitedAirlines
Robert Evans Totally agree with you, I will also never ever fly with them again.
His body went limp, and he returns visibly disoriented. Concussion? Coverup?
Probably and he was tasered. That is dangerous for older people to get tasered and use of excessive force. Their heart can't take it.
If you look closer (there is also some video on internet focusing with red circle on that moment) he hit his had on the chair arm in the next row right after he was dragged from his seat
naimanaima that happens when you get knocked out or knocked senseless
Giorgi Kelbakiani his head was intentionally driven into that arm rest by the cop...intentional.
Yes, I may used words wrongly, I did not mean he did it himself, of course its the Cops' fault
I just pointed out why he was probably disoriented and in blood
Please stop using the word "OVERBOOKED" to analyze United Airlines
flight 3411. It confuses the issue of wrongful corporate mistreatment of
undeserving paying customers by using unreasonable force and by
incorrectly applying standard operating procedures.
Once a paying customer with a confirmed seat has been allowed on the
plane, federal rules and regulations regarding OVERBOOKING no longer
apply. Seat confirmation now become passage protection. From this point
onward, the only way the airline can remove any paying passenger is for
posing a public security threat of some kind that would endanger the
passengers and crew on board.
Flight 3411 was fully booked, fully boarded, and ready to go, when 4
United Airlines employees required to be added at the last minute, thus
creating the overcrowding.
PRIORITIZING unbooked non-paying employees over invaluable paying
customers is 100% the fault of United Airlines.
Blueberry Wolfson, that's right :)
I will never fly United again.
You kidding me, I will fly united everytime. And refuse to get off the plane.
Yes you will because you can not drive to Hawaii
I've only been on a flight once on United plane and it's my last time
They should re accommodate the CEO ! Bump him of the job the same way they bumped the passenger of the plane !
And don't forget to re-accommodate his face as well.
"...or I'll reaccommodate your face!" - I like that.
max888is. Loved your sense of justice.
yeah because the CEO authorized the beating of the doctor... You may as well say the entire population should be rounded up and shot for its publicly funded police force which actually did it. How about just getting rid of the bell end who smashed the guys head off of an armrest you cant hunt a CEO who had no involvement with the incident.
max888is that would be amazing
May the CEO crash into a side of a mountain. When an airline screws up and overbooks - or wants to move a crew around the country - , they should fix this without distressing paying customers,
There's no need to wish harm for others. But yes, United is the responsible party.
We're on the same side, just a little different on the execution. Agreed!
You seem to forget that the Party in power is in bed with corporations and won't do anything that might be against "job creators", and that the majority of the Supreme Court does not believe in consumer protection. So, here you have it. Elections have consequences.
A very pretty mountain with flowers and rainbows!
The man was a doctor that's why he was saying he had to get home because he had patients
he just hit the jackpot
Bamsemor777 literally
Hit the armrest to hit the jackpot and be perscribed to hit some medical pot. The system knows hitting works.
Mr Butt wow really tho lol 😂
He's a doctor so he doesn't need the money anyways.. But UNITED NEEDS TO PAY MILLIONS here!!!
I don't mean to be offensive but just because someone is a doctor does not mean they don't need additional money. Either way, he deserves a huge settlement for psychological damage alone!!
thinkaspire: ummm... lots of doctors have debt lol. Don't assume they have money because a lot of them don't
If you are asked to get off an airplane by the crew, you have to get off. The Doctor's mistake was mutiny. He is not entitled to anything for disregarding instructions from the crew. The plane can't fly with someone on board who does not follow the chain of command. That puts other passengers at risk. Sorry.
Excuse me Kind 24? You're talking to the wrong person. I am in agreement with you.
+Chris Wolf Mutiny? Correct me if I'm wrong, but I don't think maritime law applies to flights.
United has a very flimsy legal basis for their actions (same goes for the PD). From what I can gather, this was not an overbooking or an oversales situation, therefore, the involuntary removal clause (getting bumped) does not apply. The United employees who needed to travel did not have confirmed seats. However, the hapless passenger who was forcibly and unceremoniously removed did in fact have a confirmed seat AND was already in his seat. He posed no risk by virtue of being inside the plane. The ensuing scuffle was caused by the PD who were acting on orders and testimony of airline staff. United breached the contract and will be liable for punitive and civil rights infringement damages.
May turn out to not even be a United employee. Perhaps it's some nephew of a multi million dollar a year United executive
The mega rich nephew would probably be flying first class..not with "the peasants".
Very true, and there's blame to go around. Why did the police insert themselves into a private contract dispute? The situation was not violent when they arrived.
United would probably want to settle for an undisclosed amount and hope it goes away.
Well considering the doc is viet...I'd be more worried about the international laws broken
I guess you can say United Airlines is voted #1 for... Chinese Takeout
CryptoPickle he is Vietnamese
CryptoPickle 😂😂
CryptoPickle he's Vietnamese but that's none of my business 🐸☕️
Elyyy Emmm um he is a chinese decendents born in vietnam
Most Vietnamese have strong Chinese relation even in the language itself.
This is only one of United Airlines horrific actions that not only happened but the CEO did not show any remorse right after the situation towards what happen to this human being...Not to mention how they disgraced this man who happens to be a doctor who was only trying to get back to his patients. The monetary amount was not important to this man his only concern was his patients. He was dragged like a wild untamed animal!
If they treat a human being like that, you could imagine what they'd do to your bags.
Or pets!!
remsan03 We notice the abuse on luggage, but this cannot be tolerated.
there have been many lawsuits due to pets dying and being mistreated
That's why my suitcases are falling apart!
And pets???
It looks like an assault...
it is
Looks like non compliance.
the next time someone is wrongfully or unlawfully removed from an airplane Everyone should get off the plane get a refund and take a different plane to their destination
United and 3 other big carriers are the only ones left in this market. You cannot just get off and take a different plane. Maybe a few or even 10 to 20 can. The rest of the plane's passengers will be stuck in Chicago scrambling to find a hotel. When you see Warren Buffet investing in Airlines, you know competition is down and obscene profit is in the horizon.
Then I guess I just won't be flying f them
They called that re-accommodating a passenger WOW!
Note to self: NEVER BOOK UNITED AIRLINES, EVER!!!!
Treated like a criminal. Wondered how many times before has United done this? Forcibly removed. Yes, it is 2017 and it is in the US of A.
When you are already on a plane you cannot trespass. When you have done nothing wrong NOBODY has the right to ASSAULT you.
United messed up, not the passengers. So United had to solve the problem, without attacking and injuring innocent people!
Munoz put policies into place to save money in every way possible. He ordered the lid on compensation. What happened is a DIRECT consequence of Munoz' corporation policies.
Both he and the airport security guys must be prosecuted! No out of court deals please.
All we can and should do is to
BOYCOTT UNITED!
Nonsense. When I worked in the hotel business I was instructed that any guest who was excessively loud, drunk, belligerent ... etc. could be told to leave, even after paying for the room, because they had violated the terms of the stay. If they refused to leave they would be trespassing, and at that point I should call the police. This man signed a contract that stated that he could be bumped due to unforeseen circumstances, and when he refused to leave he was in violation of that contract. In effect, he was trespassing. That's when the United employees called airport security which they were legally within their rights to do. From a PR standpoint and policy standpoint they clearly screwed up, but Dr. Dao was committing a crime by not leaving that plane when ordered to. And he wasn't assaulted. He was forcibly removed because he wouldn't go on his own, and in the process he hit his stupid head on an armrest.
Jew and Greek correction they hit his head. United made it unclear, when you do business you have to take care of your customers. If your policy makes mistakes like this due to lack of organization, what would it happen? You screwed up your stocks . Solution: change your policy, be more organized and have cash on hand in order to compensate the passenger under the federal law. Delta has a Better customer service.
just think guys some Asian dude is about to get into a lawsuit against giants he was dragged for someone's else's gain with no work poor guy
No one actually stood up for him? for real?!
that is what I was thinking.....everyone just recording it on their smart phones....but no one standing up to the police..
Haoran Jerry Zhai ... Unfortunately it makes sense. Police have more skills and people have gotten killed by police for fighting back. Sick, but true 👿😞
Maybe some of the other folks realize the ticket is not a guarantee to the flight
They didn't want to get beaten up by the cops
Absolutely, you don't have to be black to wind up in a police body bag. Plenty of white people are afraid of these fingermen, and an Asian Doctor is actually at the top of the economic food chain in the US. At least people filmed this.
I will never fly united considering there is a possibility this could happen to me or my family!
Or just comply????
colin, are working for united? i see all of your comment for people who disagree with their action lol
Colin Curran comply with being forcibly removed from a seat that I paid for? not a chance!
Comply with exiting an aircraft when instructed to! Forcibly removal was the path he chose as you can see from the full video.
just because u bought a ticket doesnt mean you have the "right" to stay in the seat. its a privately own plane. you pay for the service, if they dont provide the service, then your "right" is money back with compensation. the problem is people dont read the fine print.. and just willingly click "i agree". United and EVERY airline has the right to bump. just like any other establishment. Havent you ever seen signs at places "we reserve the right to refuse service"? in this situation, they had no choice. because there is a Federal Mandate that requires accomodation for crew members needing to get to another flight because it causes MORE problems. one cancelled flight has a domino effect with connecting flights including other airlines flights.
How the cops handled the situation is a different story. but the passenger should have complied. United had no choice to bump people. they should have offered more money until someone volunteers.
If they selected a child's seat, would they man handle that kid and separate him from his family??
DrCalviny you have a point here
update:bloddy lop($50 million) + lost two teeth (25 million each x 2) = $100 million lawsuit. UNITED IS THE WORST.
Good have fun on Southwest where they bump you all he time
First the leggings, now this United CEO? Really? Customers first; employees second (after they're retrained). If they hadn't been so cheap...why not offer $1500 regardless of limit? It would've saved them millions, because the doctor should sue them for $15M. Emotion distress, assault, the works.
Way to go United! After you "re-accommodate" your airline, its lousy business conduct (pick any day of the week), retrain your employees, fire a few, then hang up the fire sale, out of business shingle, because it is so over for United. I worked in pr for years; no agency in the universe can fix this mess; CEO certainly has no sense of sympathy, morals, manners, etiquette. How did he get that job?
On the plus side, great commercial for Marlboro cigarettes; the cop dragging the man had a pack in his right pocket.
If they had offered cash instead of vouchers passengers would have volunteered..
Alex Stradivarius m
Gladys Alicea leggings thing was different
Gladys Alicea ... they cheap and don't want to offer more than $400 so now they lost way more lol
Hope they go bankrupt.
That wasn't an apology. The ceo was rude and dismissive.
And they didn't reach the $650. The capped it at $400.
Lawyer on the right says at 4 minutes that the contract doesn't apply once the passengers are on board.
And it was off duty chicago police. Not on duty chicago police. One has been suspended.
Mac Mcleod 200% of a ticket price no higher than 650 would be 1300. I think they made a second offer of 800 but no one took it either.
partially because it was vouchers. I've been ripped off by company credit before and don't trust it.
Mac Mcleod I hope they fire him. What a piece of work....
Incidentally, if they do offer vouchers you have a legal right to be paid in cash instead.
klimber10001 I agree that the airline cannot keep that CEO, and they'll pay a hefty price.
Everyone around the world should stand together and boycott united airlines .
Their treatment of that passenger was uncalled for and disrespectful to his being in all ways.
Stop flying united now!
I'm from IRELAND and I would have been flying wit United Airlines this summer when I go to the USA but i will not be flying wit United Airlines after this. And I thought Ryanair was bad .
Just cancelled my flight with United. A customer cannot be dragged like a dog.
The officer was obviously abusing his authority and power, he should be brought to justice.
The way he was treated is horrible but the way this program is looping the video of the victim over and over is insensitive, shameful and just as unforgivable.
I will not fly united again. It's heartbreaking seeing that man in that post-concussion state.
There will be a lawsuit lawyers are lining up to represent the victim. Chicago and the state of Illinois have some of the easiest liability laws in the nation and thus the victim is about to get paid big time. Trust and believe me he is gonna be living large as a result of this and rightfully so. Perception is reality and in this case reality is on the side of the victim.
This wouldn't happen to a white passenger wearing a Rolex ....
yes it would. the man was randomly picked from a machine to leave the flight. nobody picked him.
Seth Johnston I doing think the selection is purely random.
+Ignez Maciel he want even black calm down. they used am algorithm to choose the customers that were going to get kicked. there were 3 other customers that were kicked out. it had NOTHING to do with race, I repeat, NOTHING!.
WHY DO YOU GUYS ARGUE IF TEH PICKING WAS RANDOM OR NOT?? I BUY A TICKET AND AS A RESULT I GET TO BE DRAGED OUT LIKE AN ANIMAL? wHAT KIND OF RATIONALE IS THIS? YOUR ARGUMENTS DO NOT STAND A CHANCE IN A COURT OF LAW.
Virgocygni56 ...I know ...it sounds ridiculous ! But if they needed 4 seats ....why not "pick" a family of 4.....? It would up set only one family ! Sorry. I don't buy that random pick at all..... Stop defending that airline ! Are you an employee ? Maybe you ARE.
They "apologized for re-accommodating passengers" , how about apologizing for assaulting passengers.
United: "We put the hospital in hospitality"
Err, this is your captain speaking. Is there a lawyer on board?
Overbooking should be illegal.
I will NEVER use this United Airline ! Bye bye reputation, what a disgrace !!
Here is what to expect: A lawsuit against United going well beyond this incident. The airline is about to lose this lawsuit causing the company to let go of 1000's of employees to stay afloat financially. I foresee the CEO resigning as well.
He's a doctor? I dont care.
If united has a personnel problem, their "contract" says they can bump you.
But once somebody has his butt in the seat, they had better make an offer he can't refuse.If I were on the jury for a civil case, I'd award him a hefty payoff.
The cops or rent a cops deserve criminal prosecution.
Heads should roll!
I will never use this airline again. EVER. They have shown twice in one month that they do not know how to properly treat customers. Not one penny more United.
"OH MAI GAD WHAT ARE YOU DOING!?"
Lol comedy gold.
And this man was 69 years old. 69! They're lucky he didn't stroke out. He sure was slurred and confused his 2nd time on thru. For anyone to be treated this way as just a passenger Is wrong, but a senior citizen? That's crime worthy.
This treatment is torture. Un acceptable
Overbooked? Flight is FULL, management decides they need to shuffle staff to make money on another flight and want to kick 4 passengers OFF the flight to do so. How is that overbooked? THEN to do so with violence is plain INCOMPETENT. Can you spell LAWSUIT?
I will never fly United again when in USA
Stay where you are dont ever come here
Imagine United did this to our parents !!! Unbelievable and scary !!! What a heartless airline !
WAS NOT OVERBOOK, THEY WANTS TO SAVE 4 SEATS FOR THEIR CREW, LIARS.
the CEO ought to be 're-accomodated'.
In a prison cell.
The flight was not OVERBOOKED. The flight was SOLD OUT. Then suddenly United seems to find out that four employees need to get to Louisville zippity-quick, so they randomly choose and eject four passengers. Ridiculous and this will cost United million$ in lost revenues. What eejits.
I could not believe that would happen in the society ruled by law!
wow.... way to treat a human being....
OK, This was really unsafe and irresponsible, I Won't use the failing united ever again.
This is also what happens when you have customer service agents who don't use good judgement. I am a former gate agent for a major airline (12 years) and worked overbooked flights almost daily. United Airlines/Continental hires people who do not use their customer service skills; when you combine bad customer service and bad judgement, this is what you get.
Shocking that United Airlines would resort to such action - so that they could accommodate their 4 employees! I'll NEVER fly with United again!
I am booking a ticket now. UA ticket is the cheapest, $200 less than any other company.
Wow! I am not that cheap! My dignity is more than $200. Thus, bye to UA!
Get a good lawyer and sue.
I've had so many issues with United due to "overbooking." I'm not surprised but still... this is disgusting...
There is absolutely no excuse for how this man was treated.
totally disgusting! Airline should be SUED! No one should be treated that way. Airline totally at fault. For overbooking, for allowing more people board even tho seats are full. CEO should resign too.
And it's NOT overbooking. Just because they want to put their staff on board. Airline is f...ked!
It looks like a form of assault and battery to me.
How can that one lawyer say that it is not breach of contract, when the guy had a valid ticket...jeez!
Because the passenger did not read the contract. EVERYBODY just clicks "i agree". Fine print will say the airline has the right to bump passengers. Every airline has the same policy. In this situation it is actually MANDATED by the federal government to let the crew members on board. One cancelled flight has a domino effect not only for United, but for other airlines too.
IT HAD TO BE AN AWFUL DAY FOR EVERYONE TRAVELING DURING THAT FLIGHT THAT DAY. WHAT A HORRIBLE INCIDENT.
MY MOM WOULD FIGHT THEM IF THIS HAPPENED TO HER
The cops have a plan for that and they live for it.
Psh I am not here , life is good, don't lose it in those guy's hands.
your mom will end up in the hospital too .. LOL
Absolutely disgusting. It's a shame that nobody intervened when the 'brutes' used that amount of force to remove a passenger. That force is reserved for trouble passengers or those who wish to do harm onboard; not for a quiet man that was 'selected' - United Airlines should lose millions in damages and i hope all the passengers jump onboard in the ensuing legals...
Hope the man is ok.
I guess they can't ask "is there a doctor in the house" when you just almost bet him to death.
THE INJURED PASSENGER SHOULD SUED UNITED AIRLINE FOR $1 BILLION.
Will never ever ever fly United again....ever
from a legal point of view - the tricky part is he is already boarded and seated, for the all the smarty pants arguing for United and the overbooking rule, those are explicitly applied in preflight, once u issue a ticket / seat AND get them boarded, it gets very MURKY, add on the physical assault the man endured, he will win a civil suit easily
What about the passenger out of Hawaii that was threatened to be handcuffed if he didn't give up his 1st class seat to a more high profile passenger.
Also Ted Williams... These were not Law Enforcement officers. They are SECURITY GUARDS hired by the airline. Most of these folks have zero LE experience.
the man that physically broke the doctors nose, gave him a concussion and knocked his teeth out, needs to serve serious charges or time in jail! it is NOT his job to EVER hurt anyone.
😨oh wow. That is disgusting.
This is so wrong!! :(
I'm sure this traumatized everyone on the flight. So ridiculous and inconsiderate on United's part. Completely inhumane! If a paid passenger doesn't want to voluntarily give up their seat, they can't be forced.
this incident hurt me soo much, It hurt me more when he was repeating "i need to get home", cuz i know the feeling....
Passenger was already seated. Then they decide?
United"s actions in this case were appalling. IF I purchased I ticket and was required to be home I would too argue. Physical attack was by no means justified especially since the man was being removed for United's employees.
0:06 "United had overbooked that flight..." 2:41 "This WAS NOT OVERBOOKED!!" ... 4:17 "THIS IS NOT OVERBOOKING!!!" oh the contradictions.
He is definitely the kind of Doctor I want literally running around the operating room. Yikes!
The Airline Industry in this country is a joke. Their customers are treated like so much chattel. And this type of mentality isn't limited to United or the Airline Industry for that matter.
that man should sue The Manufacturer of the Chair that Busted his lips, United Airlines, the Security Company, the Airport, the Federal/State Agencies regulating the airlines, the United States, The State in which this occured, and each of those individual security Guards and the parents who conceived them!
BOYCOTT UNITED AIRLINES!!
I think 50 - 100 million damages at least will ensure passengers are respected.