How to upgrade and manage your iCloud storage on iPhone or iPad | Apple Support
Vložit
- čas přidán 29. 09. 2021
- Check out how your iCloud storage is being used on your iPhone or iPad, and learn how to make room or upgrade to iCloud+ if you want more space.
To learn more about this topic, visit the following articles:
Manage your iCloud storage: apple.co/3zHZuvr
Archive or make copies of the information you store in iCloud: apple.co/2XOGPAZ
Downgrade or cancel your iCloud+ plan: apple.co/3AShEMc
Additional Resources:
Contact Apple Support for iPhone: apple.co/iPhone
To subscribe to this channel: / applesupport
To download the Apple Support app: apple.co/2hFtzIv
Apple Support on Twitter: / applesupport - Věda a technologie
Thank you again apple for helping me with everything it is worth it loving it and relaxing and enjoying everything
Very useful information. Thanks for sharing.
Learn something new everyday. Thanks Apple Support!
I recently got iOS 15 and every time I want to upgrade my iCloud Storgae it goes instead of the payment to the payment method how do I solve this?
Hi there!
If you’re looking to upgrade your iCloud Storage, please look over the steps in the article here: s.apple.com/dE4z3U2i6u
If you’re still having trouble, please connect with our technical support team here: apple.co/GetSupport
Did fixed ?
Exactly the same thing has been happening to me and idk how to solve this
While we’re unsure of the exact issue you’re experiencing, we’d like to still help however we can.
If the resources in our post don’t help to resolve the issue you’re having, we recommend reaching out to us using our main support website: apple.co/GetSupport Take care!
@@applesupport the website didn't solve the problem!!
That really helped
Could you please do a tutorial on how to buy more storage but with a gift card?
thanks! this really helped out a lot.
yes !!! love to learn more from you thanks for shows video 🙏🏻
Upgrade base storage for any iCloud user
Thank you bro
Love from india
Very informative , it’s helpful for me
Interesting. Have you tried offloading files from your device or laptop, to the iCloud? For example, when running low on SSD, taking 100Gb say and copying it up to the iCloud, then seeing that it’s safely there, delete it from your device? That’s really useful for valuable files like video or something, your own music on GarageBand, etc? Thanks for the info, take care all.
Helpful info.
It’s saying for me: iCloud storage could not be upgraded at this time. Try again later in settings. What should I do
Every video in this channel is very useful. Thank you Apple! 😎
no this video is not useful they need to give us more than 5GB of iCloud storage
@@jxmiie172 true. I wish they give 10gb free storage it could have been better
@@jxmiie172xbvvb l😮😢k😢😢o 😮l😢😢tf😢v😮efdffgf
They are, they're better than the crappy "iphone hacks" from various youtubers who sometimes don't know what theyre talking about and dont always explain what to do. This is an official channel and theyre so helpful.
I just love this feature. To add more storage to you device without slowing it down.
Awesome
Thnak you
Thanks You So Much !!! ❤🙏
Thanks
It’ll be alright if the iCloud storage would be 15GB
Useful information 👏👏
Are you going to add more storage plans? I’m currently using the 4TB but because I’m working with lots of photos and videos I have used almost the 4TB and I am going to ran out of storage soon.
thx
I would be lucky if there was a way to unjailbreak an iPhone since mine is for some reason
I’ve been using iCloud+ 2TB for months now but my iPhone 12 still saves photos within the phone’s storage even the Optimize iPhone Storage is selected. Same issue with my iPhone XS Max as well.
Hi there. Thanks for reaching out. We can definitely provide some information for you. Check out this link for information on iCloud Photos: s.apple.com/dE0a7u5g4A
If you still have questions, please reach out here: apple.co/GetSupport
@@applesupport so pictures don’t save on the actual device? Just sync to iCloud photos?
The link didn’t explain much about Apple device storage vs Apple iCloud storage.
@@laflakalynda Pictures do save on your device. If you turn on the optimisation feature photos and videos are stored on your device as a lower resolution copy while the original saves in iCloud. You can always see the hi-res originals by tapping the photo on the phone ( as long as you are connected to the internet). if you don't use the optimisation then all your pictures are stored in full res on your devices and in the cloud. Confusing, isn't it?
Hey man i tried to do that but it wouldnt let me it just brought me to payment and shipping and i tried the articles it did nothing
the fact there is no storage option between 200g and 2t is fricking ridiculous
Good
Is there a way to buy icloud+ in form of payment. My current card is not accepted by the apple.
is it possible to pay for an annual subscription? or just monthly?
Hi there. Thanks for reaching out. We are here to help.
For information on iCloud+ storage plans and payments, please review our article here: s.apple.com/dE4h5o6v7A
If you need more help, please reach out to us here: apple.co/GetSupport
I’m on an ipad and I dont have an option for upgrade, i cant see that anywhere.
I have the 2 tv storage for I cloud why can I not delete off my phone and still have it in the ICloud storage
When I try to upgrade to ICloud+ it says unable to complete transaction at this time and it’s saying to contact apple support
I have the Apple One, premier subscription and I'm using the custom domain names that come with iCloud +, which for the most part work well, however, I can't add seperate signatures for each custom domain, even though I can have 5 custom domains? Can you pls look into this?
We want to help you with this. Please reach out to support using this link: apple.co/GetSupport
Why won’t my videos load in my camera roll? Do I need to upgrade my storage?
Hey. so is iCloudPhotos a sync or backup service?
For example let's say I get a virus on my iPhone, that virus will be synced on my iCloud account, so the only thing I would have that wouldn't be encrypted would be the recent backup of the device... and I’ve noticed that iCloudPhotos isn’t a part of iCloud-backup.
Hi there! Thanks for reaching out to us. We will provide as much information as possible about iCloud Photos. iCloud Photo Library allows your photo memories to by synced across all of your devices and in iCloud.
Use this link for more helpful information about iCloud Photos: s.apple.com/dE0a7u5g4A
Reach out to our support team if needing additional help with this: apple.co/GetSupport
It says that i need to manage my storage and that i cant backup when i have 1.1GB..
i subscribed 2TB😳
Thanks. Q: can I upgrade to subscribe a month of 50gb - then cancel it after - will Allow me to keep it my 50gb ?
Hi. We’d like to provide some information to assist. Check out the “What happens when you downgrade or cancel iCloud+” section from the article here: s.apple.com/dE0x9Z7g3L
If you need further assistance, reach out to us directly here: apple.co/GetSupport
I recently purchased iCloud storage, and although my account was debited by 75 INR, the storage isn't reflecting. How can I resolve this issue? I've already tried signing out and logging in again, but the problem persists.
If I purchase the 50G plan and use family share, does it share the 50G across the whole family or does each member get their own 50G?
Great question! We’re here to help talk about how iCloud storage works with Family Sharing. When you share your storage with your family, everyone shares the storage plan. You’ll need to be on a 200GB plan or later in order to share iCloud storage with your Family Sharing plan.
We have a great article here that talks about iCloud storage plans: s.apple.com/dE4z3U2i6u
If you have any other questions, please reach out to us here: apple.co/GetSupport
Thank you for this video. Mine didn’t work and I tried to buy but my verve and Mastercard isn’t accepted. I’m in Nigeria.
We're glad to help! This article shows you which payment methods are available to use in Nigeria: s.apple.com/dE4O6o0x3X . If you received a message that your payment was declined, you'll want to follow the steps here: s.apple.com/dE4l2n2o0g
If you have any further questions or issues, you'll need to contact Apple Support for further help. These are the phone numbers available nearest you: s.apple.com/dE4a5o4v0Y Please refer to footnote #2 for more information about calling Apple Support.
If I upgrade to 50gb per month, will it automatically upgrade the videos that haven't been upgraded, or do I have to do it manually?
We’re here for you. Once you’ve upgraded your iCloud storage, it will begin to sync content selected to iCloud. Learn more about upgrading to iCloud+ here: s.apple.com/dE3h1J0x6B And learn how to manage what backs up using: s.apple.com/dE3h8J5R6X
For additional support, please contact us here: apple.co/GetSupport
@@applesupport so it does it automatically? :)
@applesupport A family member has iCould+ and wondering how do i transfer storage space from that to other family members who require space too. Thanks
Thank you for reaching out. We understand how important this is to you and we are here to help. You would need to set up Family Sharing. These steps should guide you: s.apple.com/dE4b9o2i9A If you are still having issues, reach out to us here: apple.co/GetSupport
Need one year plan also
I can’t get to downgrade my plan after clicking on my storage plan option it’s just not working it sucks
does icloud storage like contains also space for games, or like everything like normal storage
Thanks for your question! See apple.co/47v6WMk for more information on what you can use iCloud storage for.
If you have further questions, please reach out to us using apple.co/GetSupport.
I cant click my name, it’s translucent white. What should I do?
What if it’s iPhone storage ?
Hi there, we’re happy to help! When you buy your iPhone, iPad, or iPod touch, it comes with a set storage capacity that can’t be upgraded. You can find out more information regarding this topic, here: s.apple.com/dE4W6U0i5b
If you have any additional questions, please don’t hesitate to reach out here: apple.co/GetSupport
Apple.
How can I buy extra storage without being on a plan?
Hello! Thanks for reaching out. We’d love to explain how to get extra iCloud storage.
Our free 5 GB plan is available for everyone. If you need more space than that in iCloud, we offer 50GB, 200GB, and 2TB plans. You can read more about those plans here: s.apple.com/dE4z3U2i6u
If you upgrade to an Apple One plan, you can combine any of the paid iCloud plans above to get up to 4TBs of iCloud storage. Here’s an article on how to get Apple One and what happens if you already have an iCloud storage plan: s.apple.com/dE8R9T8R7t
We hope this fully answers your question. If you have any further questions, please contact us directly here: apple.co/GetSupport
I don’t have the 50GB one. I only have the other two. How do i fix it??
Thanks for contacting us about this issue, as we’re always happy to do what we can to help. You’ll want to make sure you’re following the steps in this link to upgrade your iCloud storage: s.apple.com/dE4z3U2i6u
Need more help? Connect with us here: apple.co/GetSupport
How on earth can I make the iCloud storage take money from my Apple ID balance? I do not want to use a card but I have a big balance. Why is there no option to use the Apple account?
Should i need to buy iCloud storage every month or it will be one time purchase???
Hey there! Thanks for asking! iCloud+ is a monthly subscription service. You can learn more here: s.apple.com/dE4h5o6v7A
If you have further questions, reach out to us on Twitter, or here: apple.co/GetSupport
it won’t let me ?
Do I need to pay every month for the storage? since there is written “per month”
Once you upgrade, you’ll be billed monthly.
See monthly pricing and plans per country or region here: apple.co/3QtTGBk
Need help with upgrading? Contact us at apple.co/GetSupport
Can you please help me? I have an old macbook pro (mid 2012) and I'm trying to reset it since there's so many junk. I already erase my data and changed it into mac os journaled since it still have HDD as internal storage, but it keep changing into APFS when it's done reinstall the mac os. How do I keep it from changing into APFS?
Thanks for reaching out! We’d like to help. APFS is the file system used by macOS 10.13 (High Sierra) or later. Check out this article for more information: s.apple.com/dE0q4Z5A3t
If you have more questions feel free to connect with an Advisor here: apple.co/GetSupport
I want to transfer my data from 512 gb to iphone 14 pro max 128 gb so my data in 512 is high it is not transfering in 128gb if i subscribe icloud storage in 13 pro max 512 gb then would i be able to transfer my data in 14 pro max ?? Plz reply
Thanks for reaching out.
You can learn about the difference between iCloud and device storage, here: s.apple.com/dE4z4Z3i4Y
For help getting your data transferred, connect with an Apple Support advisor through the following link: apple.co/GetSupport
why upload photos from library is too slow ? photos available on cloud how can i sync to phone. automatically its not working.
Thanks for reaching out. We’d like to help with this. For help setting up and using iCloud photos, take a look at this article: s.apple.com/dE0a7u5g4A
For more support, please reach out to us here: apple.co/GetSupport
In my phone it doesn’t show me the plans option, it shows me only for 2TB, and when I want to show this plan it shows me the payment & shipping page!! and eventually it doesn’t work! And tried so many times!
Before I update my phone this problem never happened..!
Let’s try following the steps outlined here: s.apple.com/dE4z3U2i6u
If issues persist, please reach out to Apple Support by following this link: apple.co/GetSupport
Hi apple i got a problem, I recently got the iPad Pro, it’s storage is full and when I wanna buy more storage its only by paying every month but I can’t do that , how can I buy some storage without paying monthly please??
We’ll do all we can to help. If the articles shared with this video haven’t resolved your issue, please reach out to us here: apple.co/GetSupport
I have a 64 Gb phone will it buff up the storage or is it only iCloud?
Hi there. We’re happy to help answer your question. iCloud storage is separate from your iPhone internal storage, so this would only give you more room in iCloud. Check out this link for some details on the differences between iCloud and iPhone storage: s.apple.com/dE4W6U0i5b
For any questions, reach out to us using this link: apple.co/GetSupport
Whith what methods I can pay the storage subscription?
Thanks for reaching out! We’d love to help. This article goes over what payment methods are available: s.apple.com/dE3w7U2E3K
If you need further assistance, please reach out to support here: apple.co/GetSupport
Im not able to get other storage plans .. except 2tb option. How can i choose 200gb??
Thanks for reaching out. We’d be happy to help!
To get started, are you currently subscribed to the iCloud+ subscription with 2TB of storage? If so, try downgrading iCloud+ with the steps shown here: s.apple.com/dE4c8Z8E7A
If still having issues after the steps above, or if you’re not already using the iCloud+ subscription with 2TB of storage, reach out to Apple Support directly from this link here: apple.co/GetSupport
Can you help me I already put in a iTunes card and I’m trying to use that money to buy storage but it won’t let me
Hi there! We are always happy to help.
Accepted payment methods for iCloud storage upgrades include credit cards, debit cards, and iTunes Store credit. If you don't have enough iTunes store credit to complete your upgrade, you'll be charged the remaining amount. Apple Store gift cards aren't accepted as payment for upgrading iCloud storage.
If you have additional questions or concerns feel free to reach out to us at apple.co/GetSupport
Tell us how to save battery 🔋 life
Hi there! We’d be happy to point you in the right direction since you’re in need of assistance. Take a look at the following resource that can help with maximizing battery life: s.apple.com/dE4i1U7x4K
Please reach out to our Advisors here if you continue to experience an issue with your battery: apple.co/GetSupport
I have bought iCloud storage still getting alert of phone memory is full ? How can I transfer my photos to icloud ?
Hi there! We’d be happy to help. Check out this article that goes over how to enable and use iCloud Photos: s.apple.com/dE0a7u5g4A
If you still have questions or concerns, please reach out to us here: apple.co/GetSupport
if you upgrade to icloud + will you be paying monthly it? or just 1 time?
We can help. iCloud+ is a monthly subscription that includes increased iCloud storage and other features. Our page s.apple.com/dE4w5d4o8v includes additional details.
If you have further questions or need other support, reach out to our team via apple.co/GetSupport
My iCloud button is not working
Hi, i am currently using Family Sharing Plan, and I want to subscribe my own icloud+, but I am confuse, does it mean the family member will have to pay extra or are they informed that I just upgraded to icloud+??
**are they will be notified that I use icloud+?? And do they have the access to my icloud+?
If you are part of Family Sharing, and are not the organizer, the payment would go trough the organizers payment method, but the iCloud storage will not be shared. More info on this can be found here: s.apple.com/dE4i3C2H5n
For additional support, please follow: apple.co/GetSupport
I am having issue while buying iCloud plus. When ever I try to upgrade it shows that it Connor connect. I have iPhone 11Pro with latest iOS. Can someone help ?
We understand wanting to be able to upgrade to the new iCloud +. We would like to help out! We have a great article goes that over how to upgrade to iCloud +: s.apple.com/dE4z3U2i6u Let us know if this helps!
If you are still unable to buy iCloud + reach out to us via phones here: apple.co/GetSupport We’re here to help!
I can’t downgrade idk why
I use iCloud+ but its written renews 26 sep but today is 1 October but still not renewing please apple support reply if possible
Hey there. We’d love to help with this. First, let’s ensure that your current payment method is working fine: s.apple.com/dE4O2T1v9t
If you still have issues after this, we recommend reaching out to our billing experts for further assistance with your subscriptions: apple.co/AppleIDSupport
Why i cant see option to upgrade up to 50GB on my iphone 11 pro, but only 200GB and 2TB? Please help!
Thank you for reaching out! Does your current data exceed the 50GB option? If so, you may need to manage your data and free up some space. Check out: s.apple.com/dE0n5U7G3O
Should you need further assistance, contact us here: apple.co/GetSupport
I hate having 5 GB of iCloud Storage. I use 50 GB nowadays, it's PLENTY! :D
If i buy icloud+ and decide to upgrade my iphone, will iCloud plus work on my other iphone?
Thanks for your question! See apple.co/40nCe4U for more information on iCloud+.
If you have further questions, please reach out to us using apple.co/GetSupport.
I had barely any storage but Apple I have a problem I don’t know where that is because I’m using a IPad
It sounds as though you’re wanting to manage your iCloud storage on your iPad. You’ve come to a great place for help! The steps for managing iCloud storage on iPad are vary similar to the steps for iPhone. You can find those steps outlined here: s.apple.com/dE3h8J5R6X
If you need additional assistance with managing storage or have additional questions, please reach out to us here: apple.co/GetSupport
Can I Share 50gb plan with my family?
Thank you for reaching out! You can share a subscription to iCloud+ with everyone in your family group. This includes 50GB, 200GB, or 2TB of iCloud storage. You can find more information here: s.apple.com/dE0z0U8A9B
If you have any other questions, you can find the support number for your location here: apple.co/GetSupport
I upgrade storage, amount debited from account and also create a mandate.. but icloud storage not upgrade
Thanks for commenting, and we’d like to help by recommending that you review this article as it provides steps to upgrade your iCloud Storage: s.apple.com/dE0n5U7G3O If that’s not working as expected, we’d recommend contacting Apple Support for assistance here: apple.co/GetSupport
is it okay to go on different apps or continue browsing while your icloud is updating? bec i just bought 200gb of storage from ICloud. it says it may finish overnight. should I stay on the screen while it updates or can I go to other apps and browse? hoping for your response APPLE SUPPORT.
Your iPhone can operate iCloud tasks in the background. You can go about using your iPhone while backups and updates complete.
If you need help with your iPhone still, reach us here:
apple.co/GetSupport
Thank you so much, Apple ♥️
The upgrade button wont work when i click on it, how can i fix this?
Thanks for reaching out on this, we’d be thrilled to assist! This link: s.apple.com/dE0n5U7G3O goes over the steps to take to get the iCloud account to upgrade or make additional space if needed. Should you have additional questions, reach out to our team here: s.apple.com/dm3a0p8A0H so that we can assist you further!
i already backed up my iphone so if i cancel my icloud + subscription will i lose my current backup?
Thanks for reaching out!
This article has some great information about what will happen when canceling iCloud+ : s.apple.com/DH2W8Z3RK0
If you have any additional questions please reach out to us here: apple.co/GetSupport
how to use dubble click on phone and upgrade on icloud +
Thanks for your question! See apple.co/40nCe4U for more information on upgrading to iCloud+.
If you have further questions, please reach out to us using apple.co/GetSupport.
Apple support if you see this comment please reply. So if you want to do the 50 GB storage place how would I have to pay like credit card or something
You can use any payment method associated with your Apple ID. Read about eligible payment methods here: apple.co/3M4MhFU
You can upgrade to iCloud+ from your iPhone, iPad, iPod touch, Mac, or PC: apple.co/3MqIeUT
Reach out to us at apple.co/GetSupport if you need any help
Can i know what are icloud for?
iCloud helps keep your important information updated across your devices. Here’s more information: s.apple.com/dE4w5d4o8v
If you need further assistance, feel free to contact Apple Support by using this link here: apple.co/GetSupport
I can’t manage to upgrade , when I click on upgrade and go on to the plan I want. It says ‘ your storage could not be upgraded. Try again later.’
Thanks for reaching out, we’d be thrilled to help! This link: s.apple.com/dE4h5o6v7A goes over upgrade options and how to upgrade on other devices. If you are still running into an issue, feel free to reach out to us here: apple.co/GetSupport for further assistance.
If you buy more iCloud storage can you put apps on it ?
We’re happy to help. This article outlines what can be stored in iCloud: s.apple.com/dE0l8u9z4Y
If you need additional assistance, reach out to us here: apple.co/GetSupport
I need yearly iCloud subscription
If I buy extra iCloud storage on my iPad will I get the extra storage on my iPhone too if the iCloud is synced?
Hello!
We understand you want to know if you buy more iCloud storage does that also give you more storage on your iPhone.
It does not. Below is an article that explains the differences between iCloud and iPhone storage.
s.apple.com/dH1h8r1E2v
If you have any other question reach out to Apple Support directly.
apple.co/GetSupport
Hey so uh my MacBook set on fire you think you could give me a tutorial on how to fix that?
Hi there. We’ll be glad to assist. Please reach out to our experts here to look into this with you further: apple.co/GetSupport
@@applesupport ☠️
I like how I literally upgraded my plan and am only using 22 gb of 200 and it still says I have no storage
Like really
We’d be happy to help.
You’d want to confirm the error message is being prompted by the iCloud storage and not the storage on the device. This article explains the difference between the two: s.apple.com/dE4W6U0i5b
If you have any questions or need further assistance, reach out to our Support team here: apple.co/GetSupport
Same i dont know what to do
Hi there! We’d love to get you pointed in the right direction for more help. Please reach out to our support team here: apple.co/GetSupport
I’m trying to put in the long number on my credit card for this feature, but it keeps saying that’s it’s invalid. I’ve checked and it’s the same as my card, so I was thinking maybe it has something to do with the spaces? Idk why it’s not working. Everything else is fine?
Hi there. We’ll point you in the right direction. If you’re having difficulty adding a payment method to your Apple ID to use for purchasing iCloud storage, you’ll want to reach out to our billing support team. They’re best-equipped to take a closer look and provide some additional guidance. This link will help you get started: apple.co/GetSupport
When I try to purchase 50gb of storage it takes me to the page where I need to approve the transaction from my bank so I log into my bank approve the transaction then it takes me straight to the iTunes page not the page on Apple bill where I can press it’s been approved button
Hello and thanks for your message. If you remain unable to complete your iCloud+ purchase, you might want to try on another device and follow these steps: s.apple.com/dE4z3U2i6u
If you need further assistance, please reach out to us here: apple.co/GetSupport
For me there is no 50gb cloud storage size , option is showing only 200gb plan is showing ,it really high pls do reply
Hi there. Is it iCloud+ pricing options you are looking for? If so, see here: s.apple.com/dE0W3p6q6i
If you have additional questions, contact Apple Support here: apple.co/GetSupport
Mine keeps going on payment and shipment, i even put in the pin but it doesn’t purchase plz help
Appreciate you reaching out to us! Happy to point you in the right direction for this.
Our iCloud billing and account teams would be available to help with this. You can reach them here: apple.co/GetSupport
Why do I only have option ? Only 2tb option. Pls help me.
We’d like to help. You should have multiple options but plans can vary depending on which country you’re located in. This article has the steps to upgrade or change your plan: s.apple.com/dE4z3U2i6u If you need further assistance, contact our support using this link: apple.co/GetSupport
I have family sharing on and my mom accepted my request to get iCloud plus but I didn’t get the storage I need help please
We’re here for you. You can learn more about sharing iCloud features here: s.apple.com/dH8B0o6g2i
If you have further questions, you can contact us using this link: apple.co/GetSupport
If I cancel icloud payment my photo or video in iCloud lost or not
That’s a great question, we’d be happy to help! This link: s.apple.com/dE4c3T9G3u goes over how to save that data in iCloud so that you do not lose it when the billing cycle completes. If you need further assistance, feel free to reach out to our team here: s.apple.com/d2s4g839s5
i'm not sure if im just really dumb or if im just not finding what im looking for, but is there a way to store messages in my icloud from my laptop and delete the messages from my laptop ? like, i want to delete messages off my laptop, but then, itll delete from my icloud. so basically i want my messages in my icloud but not on any devices. is there a way to do that?
Hi there. This option is unavailable with the feature of Messages in iCloud. You can learn more by reviewing this helpful article: s.apple.com/dE4x7n8i2c
For additional questions, you can contact Apple Support through this link here: apple.co/GetSupport
Do I have to buy iCloud storage every month?
Yes
Can i buy i cloud storage for one year not one mounth
Thanks for reaching out about iCloud storage plans. iCloud storage plans are available on a monthly basis: s.apple.com/dE0W3p6q6i
If you have questions or concerns, reach out to us here: apple.co/GetSupport
when i try to upgrade to 50gb storage it says ‘there was a problem upgrading icloud+, try again later. ive tried signing out of media and purchases but still dont work. any help?
If you’re having trouble upgrading your iCloud storage, please reach out to our billing team here to take a look: apple.co/AppleIDSupport