How To Have Difficult Conversations With People On Your Team in a positive way
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- čas přidán 7. 06. 2024
- Nobody enjoys having difficult conversations, but when you’re a leader or manager in a company they are inevitable.
In this video I discuss why having difficult conversations in a positive way is important and how to have these conversations in a way that benefits everyone.
You’re going to learn about the mindset and skill set involved in having difficult conversations:
5 Tips on Mindset
1. You won’t regret it
2. Your job is to help others be better
3. Tough talk now vs tough decision later
4. This is expectation management
5. Difficult conversations make people better
7 Tips on Skill set
1. Always have these conversations face to face
2. Talk sooner than later
3. Shoot straight and don’t sugar coat
4. Clear communication and next steps
5. Deliver it with love
6. The feedback sandwich
7. Send a written summary
You will also learn how I do a “feedback sandwich” but you will have to watch the video to learn more about that!
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What are the frameworks that you have? How have you had difficult conversations? If you’ve been on the other side of difficult conversation what were some good or bad things that came from that?
Great content Chandler!
This is such great content for both managers and employees. Thank you for all of the amazing content!
This is so epic! Dude, the way you are merging Real Love with business is remarkable. So integrated.
LOVE is the answer!
This video is beyond helpful. Thank you so much! You can apply these tips in almost every aspect of your life, not just with business partners or team.
Appreciate the wisdom.
This was so, so helpful! I always appreciate your videos!
Thanks!
Hi Chandler. Thank you for this video. All the content you produce on your channel is really precious!
Thank you!
I loved your videos, thanks for sharing all your knowledge :D
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As a long-time People and Culture leader, I really appreciate this content! Straight, to the point and delivered with love. Thanks!
Great to hear! 🙌
Loved the video! Right now I'm struggling with someone who I need to have a hard conversation with but who has refused to have one by video or phone and is asking for it by email because she thinks it'll be easier on her. But I'm worried about using email for a hard conversation for the same reasons you spell out, and that it wouldn't really be helpful to either of us. Not sure what to do when you can't actually start the conversation in the first place...
The point about not dancing around the topic and just getting into it is important for me. I just want to put it off until it goes away but it always comes back as people won't stop their behaviour. I'm going to try to have these conversations with 3 of my repeat offenders who get complaints. I'm going to apply the notion that I'm trying to make people better, get them to reflect on their actions. The 'next steps' seems challenging so I have to include that. I can't have you saying x to the client as they're taking offence. I need you to address them respectfully and consider their disabilities so they feel safe. I need you to be composed at the front desk as people are seeking help and can sense your stress which adds to their own concerns.
Great takeaway: it's better to be direct and err on side of being firm, than to dance around the subject and try to manage their possible reaction and end up not really even having that difficult conversation. Very very valuable. In the end yes, we should say it with love. Still, it's so so so difficult to hit that correct balance. It's not what you say, but how you say it and I often screw that up.
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Can I work for you! We are very like-minded!
We’re hiring often. :) what type of position are you in / looking for?
take some intercultural communication courses.