PEOPLE ARE BEING SCAMMED AFTER THEIR CRUISE - CRUISE NEWS
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- čas přidán 25. 12. 2023
- PEOPLE ARE BEING SCAMMED AFTER THEIR CRUISE - CRUISE NEWS.
People are getting letters in the mail saying they owe money from their last cruise vacations. Some are getting phone calls while other emails. Some letters are saying if you don;t pay it will go into collection.
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What has worked for me if any situation arises like this is to agree with the caller to pay, only by check, and ask for a mailing address. They will either try arguing with you about the payment method, or just hang up cause they think you're trying to locate them for prosecution.
I received one of these calls. I told the person on the phone that my attorney handles all my finances and if I could get their name and number I will have him call them back. They hung up. Don't fall for it....bad people are out there.
My response about being a final warning is “thank goodness, I’m getting tired of them!”
But they still send another "Final Warning" ...
@@power4things That’s certainly true of magazine subscriptions!
The "fake bill" scam isn't limited to cruise lines. I have gotten fake bills from Best Buy, Mcafee, Paypal, and others which looked authentic on first inspection. The usual rule of calling the company using a phone number off the company website identified these fake bills for what they were. Tip: If you call a phone number to check a bill and immediately get a real person, be suspicious.
IMPORTANT!!! Hi Don! Not only should you check with your travel agency or the cruise line (and not the number the scammer provides you) if you suspect you've been targeted with one of these scams, wait at least 1/2 an hour to call or call back on a different phone. Scammers are employing a new technology as of late. When you hang up to call a different number to verify, they don't disconnect on the other end for 15 minutes or more. Whatever number you call, you'll hear a ring tone and someone will answer but they'll still be on the other end and may even get a different person to answer so it seems legit. This has also been happening with bank and credit card company scams so beware! Also, the fact that these scammers have your info means your cruise company's database has been hacked and ALL the info they have on you has been compromised. This is very serious!
Great information Thank You.
So you’re saying that the scammers can hijack your phone connection within 1/2 hour of calling you? I’ve never heard of this. This sounds worst than the actual scam.😮
If you owed additional money, the cruise line would simply charge your credit card of record. If they communicate by any other secondary means, it's a scam. Just ignore.
They wouldn't let you disembark the ship
I’d laugh in their face and tell them to tell Debbie at the collection agency that Robert said “Hi and how are the kids?” 😂 Collection agencies stopped scaring me by the time I was 20 years old. So threatening me with reporting me to one carries about as much weight as saying they will report me to a stuffed animal. 🤷🏻♂️😂
If anyone calls and says you owe them money you ask them to send a certified letter and bill and you'll take care of it. Never give out information over the phone.
If they give you a link to click on.........NEVER CLICK ON IT!!!
Something similar is happening with airlines, especially the big ones. It operates as follows: they pay to get their websites on top of the search results. Customers think they are on the airline website, and contact the scam call center instead. They get every information they need from the caller to evade the security verification from the airline, request the service on behalf of the customer using their own form of payment, and then charge the caller's real card way more than what the service actually costs. They even send a fake receipt or invoice. Make sure you access the actual airline website.
Ok...Question : How are they getting the Booking Number, Cabin #, address, etc......? It sounds like an "inside" job.
of course this is speculation on my part but it seems that this started with Princess AFTER that 3rd party started offering those hotel packages and deals.
How did Princess associated with a abroad agency to represent them to sell hotels and resorts package deals and gave them customers info like bookings nos, emails, phones without following up to see if they dont scame their cruisers? And That's what the agency did! If it was not from Princess's inside job, then how did the agency get all that infos!!!! I say, Princess starts the investigation from the top and from within their ships. 😮
One thing for sure is the only way you’re getting off the ship after a cruise is if the cruise line owes you money! If you owe them money you ain’t getting off without paying ! Period!
I can see where an older person might be worried when they get a letter saying that this place is going to report them to collections. But you are correct - NEVER give them your credit card info, and just call Princess and they will let you know if you really owe money.
I am 68 years old, scammers target me all the time. It is not just cruise lines. They target your mortgage, etc. I wouldn't call their number I would contact the cruise line.
Cruise lines have safety measures in place to stop people from getting off the ship with an unpaid bill. Or running up a huge bill and not paying it. Always assume a call or email like this is a scam and call the cruise line directly to verify.
Well, my trip is over, I don't care if I suddenly "owe" more money. They should have got it before I was on the ship. And these companies have your credit card info on file, they will automatically charge your card if you owe anyway.
I would assume that Princess would be investigating this as it certainly doesn't sound like our personal information is secure.
Like you said, if you owe the ship money, they will charge whatever you have on your account whether it is a debit or credit card. Before you get off the ship, print out your invoice next to customer service. With Princess, I was watching our account on the Medallion app. We never go over what we have for OBC so the likelihood of that happening to us is nil. I always love it when a get OBC refunded to me even though it takes a long time to get it.
Hi Don! Happy New Year🎉. I also got emails saying I owed money after my cruise. I feel so bad for people who fall for that!
The scammers still do it. Even if they get one person out of 300, that is ONE person they scammed!
No need to address New Year’s greetings to Don….he doesn’t read the comments.
@@NeedtoSpeak Sorry know for a fact he reads them he just don't respond to them
Your video put me on alert because I just got off the Wonder of the Seas a week ago and I just got a call from Royal Caribbean. I was going to hear them out because I thought it would be fun to listen to the scammer but surprisingly it was actual Royal Caribbean following up on the survey. I was disappointed, surprised and happy all at the same time. I was very surprised and happy that Royal does read the surveys and you can make a difference (or be heard). Just be aware, it may sometimes be the cruise line on the phone (but always be cautious). Thanks for the video!
Thank you so much for this information. We were in the middle of this very thing. My husband got in touch with Princess this morning and they said it’s clearly a scam and wanted copies of all the correspondence we received.
They obviously work for the cruise line…there is no way that someone could get all that personal information otherwise. I won about 7 jackpots on Carnival Glory in July and by September someone had used my name and SSN to get a loan. I always wondered if it could be a Carnival worker…usually they give you your winnings form (for the IRS) before you debark but this cruise they said it would be emailed but eventually it was mailed almost a month later. I thought it was weird.
Happy New Year, Don, and may the scammers be shut down and jailed.
Thank you Don Great information and very good tips on checking these scams out
This is disgusting. Same with these Bank/Zelle phone calls and text messages scams.
Thank you ❤
I saw that prior video when you warned about the email scam. Thank you very much for the information because I did receive the email scam and I knew to ignore it.
How can there be a scam? I've never been on a ship that would let you off without your "bill" being paid in full! Don't cruisers realize this? YIKES
This also happens with DCL. Keep in mind for DCL and I'll assume most lines you can't get off the cruise with a balance. I agree call the cruise line directly. Also if you can or want verify your account before you leave the ship.
Excellent job of explaining the scams. Thanks!
I got scammed at a parking lot. I refused to pay and they finally gave up
thanks for the heads up don,really enjoy your videos.
... all the more reason to start a 3 binder foe every cruise ... try it sooo handy for all the different deals
There's only a few ways hackers can get information that you were on a cruise. Sounds like Princess cruise lines might have a breach. Unfortunately, unless the breach included financial information I don't think they are required to notify those impacted. I'm assuming they didn't get financial information or they would just charge you.
These folks who fall for these scams really shouldn't be on their own. They need some type of mentor.
Posted your video on our upcoming Princess cruise FB board. Great info.
Don have the cruise lines involved in these scams been hacked ? If so shouldn't they be giving their customers a heads up that their info is at risk ?🤔
More often than not, the cruise lines will let you know of sny money you still owe them for specialty restaurants etc BEFORE you leave the ship.
Thank you
Going on a cruise fairly soon. Thank you so much for the heads up
That is a very good question!! How are they getting passengers information??? Someone has to go into this quickly!
But how are the scammers getting booking numbers??? That should not be sold by the cruise lines with your address!
U are so right they all belong in jail. I just got scammed not on a cruise but scammed thousands. I am 76 and never ever went through such a horrid ordeal ever. Sad too. I truly believed this person I even took a loan out for him to help him but let me tell u he should be in Jail. How can they do this to people? Promise the world to u and then u find out it has been a scam all along. Horrible horrible. They will pay one day.
U cannot be serious?
😮.
If that’s true you’ve got some real issues.
@@whoooami2090
Yeah if Anna’s story is true ,
Actually sounds unbelievable.
She throws away her money and wants to blame others for taking it .
No Anna they will not pay one day.
You already did pay . You threw away your money. 💰💰💰….bye
Wow!
Scammers never miss a trick!
It's important to watch out for them!
There is always a way to tell!😎
Hi Don! Happy New Year🎉."Thank you very much.
In my last cruise leaving last day they stopped me at the exit as I had a credit and they had to give it to me in cash and when I asked why they don’t reverse my credit card I was told they have to do it in cash. I had the scare of my life when I was told to step aside without any explanation 😂
Happy New Year, Don. Good health to you. ❤🎉🎉🎉
You're much to Canadian nice to say "Thank you very much, I'll look into it". They would get a tirade of expletives from me.
Hope you had a wonderful Christmas
Appears that cruise line databases are being hacked. Isn't there a legal requirement for cruise companies to notify their customers? Or does that depend on what flag the ship carries vs the location of company headquarters? Customers should be notified!! All the earnings cruise lines have made in 2023, they should tighten up the security on their tech systems.
They are legally obliged to notify people if they know about it. Unfortunately, the investigation takes time to confirm a breach. By the time that's completed, a lot of damage is done.
HI Don Much love from the Bahamas happy new year to the whole world
Have you reported this to your Princess Representatve? What is their response?
Don, would the Princess GPS medallion help find someone overboard in the water?
Princess could take a step to help educate folks by putting a reasonable disclaimer on the top 1/3 of "Final" Onboard statement issued before disembarkation.
You can be pretty sure if you have a zero balance and they let you off the cruise they are fake.
@@redhatbear1135 Agreed. Just sharing some the that Princess could do to help educate their customer base.
@@edbloom4897 I definitely like the extra “warning” box😇
People join social media groups about their cruise. Right now there are multiple groups for cruises on Facebook. Hundreds of cruisers follow the group for their cruise.
But those groups don't have your booking or loyalty club numbers.
Nobody seems to remember that they have your credit card number, and the card has a credit hold on it until you’re long gone. They will just charge your card if a late charge pops up. Cruise lines don’t need to run after passengers who have disembarked still owing money. That shouldn’t happen.
Its starts by posting things about your cruise on the media.
Hi Don ...How are the scammers getting the princess passengers list of names and e-mails and address...i feel like that is lack of security on the cruise line part.
When you call the cruise line, be very clear with the collections calls you are getting - they will want to investigate and stop the scammers
If I am getting off the ship and am told I owe money, I will definitely use your line and say "Thank you very much. I will look into it and I'll get back to you."
You are right to suggest I should just pay out for something that was just sprung on me.
If I do indeed owe the cruise line some money, I will pay it when I have checked it out and not when I have a flight to catch.
Unfortunately they won't let you off the cruise ship. You know Don is talking about after the fact. They don't care if you have a flight to catch if you owe money
doesn't work that way and that's not what Don said
You owe them a penny and “you ain’t going nowhere buddy” until you pay up! Listen to Don, it’s after you get home the jerks try to scam you.
@@queenslanddiva The question is: should you be surprised by a sudden unexpected bill from a cruise company, not given time to think about it, and held captive until you pay?
Or should be given time to consider it, time to check it is genuine, and then pay (if genuine)?
It could be that you are being charged for a fourth visit to the spa but you only recall (and have paid for three).
How can you know if it’s a scam/mistake if you are not given time and being pressured into paying?
Princess has a saboteur…they need to find them
This scam is bs. I thought passengers whose account wasn’t settled was addressed on the ship before they could even get off the ship. No one should get any calls or emails once home about owed money. You just said the same Don. You would know before you disembark and called to guest services.
Nobody seems to remember that they have your credit card number, and the card has a credit hold on it until you’re long gone. They will just charge your card if a late charge pops up. Cruise lines don’t need to run after passengers who have disembarked still owing money. That doesn’t happen.
I trust no email that goes to my junk mail. If I receive a call I always tell them I will call back on the number I have here.
Another reason not to sail on Princess. How bad is their cyber security!
It’s not just Princess, it’s happening on other cruise lines too.
Happy New Year, Don! These people suck! Get a REAL job.
But Don if you still owed money they would not let you off the ship. And after you payed your balance you can get a receipt
Thank you Don. This video was very interesting
How do we teach the gullible?
My mother taught me about con/flim-flam people when I was 16. I'm 68 years old, and I can smell them a mile away. It seems lately that their activity has increased.
All you have to do is call the cruise line.
Couldn’t you also log into your Cruise Line portal and check your balance. That seems like a sure fired. Way to validate that you don’t owe anything.
If I owed money would they prevent me from leaving the ship. Is that anyones idea of punishment?
Don, how do these scammers get to know the Passenger's details?
Only those who have access to pax list ..staff from princess for,sure
Maybe Princess was hacked?
How are they finding out all this info? Someone inside the cruise line must be involved.
Vpn's and third parties? Worse than the rude passengers.
How do know if I have a balance on my cruise before I get on? I hard they can deny you boarding if you have one, I booked a shore excursion and I did pay for I think. Is there. way to tell if you have a unpaid
blance?
I would go through my TA therefore i would not be scammed
How do they even get the cruise ship manifest list?
Are you saying the Scammers from the Cruise line Employees? Where does the contact details come from to 'Try it on'!!
They never get enough time in prison.
If you’re on board already it’s a scam. If you owe a penny, you’re not getting on.
Somehow the wrong people are getting their grubby paws on the cruise rosters. Inside? A computer leak? Whatever just as Don said, you aren’t getting off that ship until you’re paid up! Getting off the Carnival Celebration after a b2b2b and they dragged me back to pay up getting off the ship after the 3rd leg of it. I was told by customer service that my info was going to be submitted for the 3rd cruise but it wasn’t. We went all week, the entire time without getting flagged anywhere on the ship until we were disembarking. I had no clue until then thst they did not have my cc info, besides being shocked and embarrassed I was a bit pi$$ed that they did not attempt to contact me at the very start of that 3rd week of the 3 cruises. So if you get a notice post cruise you are getting scammed!
Is there a way to book internet on princess without buying the princess plus plan?
Do the cruise companies sell their passenger lists to scammers?
HI Don could you use your influence to have curise ship dock 7 am in Nassau that the visitors can enjoy our Christmas and News Years Junknoo rather than arriving late after the Junknoo festival has end and the area is trashy and dirty from the festival
t
Scam artists, that's scam with a 'U' !
You cant get off the ship if you owe or have! a credit
Has princess Cruise have a data breach.
But how do these scammers have all this actual info on Princess cruisers? Isn't that the important question.
Like others, I'm confused as to how these scammers know what cruise you recently were on. Seems like an inside job to me.
Yes and they have your phone number and address too! Somethings fishy.
It's not necessarily an employee. It's most likely a dadt breach.
@cindywhitehair7665 yep that's another possibility. Scary too.
They wont let you off the cruise if you owe money????
🇩🇴🇩🇴🇩🇴🇩🇴🇩🇴
I would tell them to send their bill to my attorney. Oh - you don’t have that name and address? Too bad for you since you give the impression you know everything else.
No way would you ever board a cruise if it wasn't fully paid for before boarding or disembarkment from your cruise.
Don, your advice is exactly what I would do. I go direct to the company. Someone tried scamming me on a booking overseas that was fully paid for before leaving home. My Travel Agent had warned me it may happen, so I think it may have been a fairly common scam at the time except it was back in 1979 in Penang. The driver attempting to say I had only paid for the tour, not for him as our driver. Needless to say, thanks to being pre-warned it made it easy to send him packing with nothing. Mind Imwas travelling with my mother and sh wasn't happy that I refused to pay the man. I final got my point over to her, that he was trying to scam us. If I was wrong, where were the Police.
If you get a phone call or a letter or an email saying you still owe money from your cruise, I’m going to guess that you belong to one or more cruising Facebook groups. You know all those warnings about not posting your cruise details on Facebook? Not only is doing that an open invitation for thieves to break into your home while you’re away, you also risk being targeted in the “you still owe us money” scam.
It doesn’t matter if the Facebook group is private, scammers join those groups all the time - I see it every day. I’ve seen people post questions in these groups to get help with something, and they provide their cruise details or include a screenshot of them. Folks, nobody in those groups need the cruise voyage number or dates, your address or booking number, so DO NOT provide that. If you’re going to post a screenshot, black out your name and address (physical and email), and most importantly, the voyage and booking numbers! THAT’S what scammers are looking for. They don’t need anything from the cruise lines to scam people!
Here you again repeating yourself to get a longer video
Rule #1 when dealing with scammers don’t entertain their tactics. Do not respond to their communication until you can validate the source.
How are they getting the information about you being on a cruise? Sounds like an inside job.
I’m pretty sure that Don doesn’t know the inside workings of a scam.
I answer unknown calls with Network Security, How may I help you. Gets a click real fast.
Thanks for the video. It was very informative and I hate scammers. They’re low lives. Have a happy new year. ❤️🛳️⚓️🦩🎉🎉🎉