Why can't I connect to Live on Xbox One?

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  • čas přidán 7. 08. 2016
  • Having trouble connecting to Xbox Live on your Xbox One? Check out these steps to start troubleshooting and get yourself back online with Xbox.
    For more information about the Xbox Ambassadors Program you can check out
    Community.xbox.com and click on Xbox Ambassadors! Thanks for checking out the video and leave a comment with questions or just to say hello!
    About Me - www.about.me/scratch
  • Hry

Komentáře • 974

  • @akaScratch
    @akaScratch  Před 7 lety +70

    Make sure to check the status of Xbox first if you're experiencing problems. czcams.com/video/pVbA7W1Jc6M/video.html and bit.ly/xbstatus

    • @imriley3875
      @imriley3875 Před 7 lety

      Scratch Plays in

    • @wakcjdjiszzii
      @wakcjdjiszzii Před 7 lety

      banana boy your banned

    • @zizo8885
      @zizo8885 Před 6 lety

      Scratch Plays help me pls 😫 i can't connect in to xbox live in my xbox one s everything works but in the end after press confirm it says try again later and never works help me as fast as possible pls😫😫😫😫😫😫😫

    • @kingkobetheshootaelitegami8508
      @kingkobetheshootaelitegami8508 Před 6 lety

      Ziad Helmy mines is doing the same thing

    • @jillhampton1679
      @jillhampton1679 Před 6 lety

      banana boy r

  • @Achil13s
    @Achil13s Před 4 lety +119

    I know this is like 3 years ago but still thank you 😁

    • @akaScratch
      @akaScratch  Před 4 lety +14

      No worries. It’s still pretty relevant and seems to work for most. Thanks for watching. Helps a lot. 🙌🏻

    • @moofinguy8177
      @moofinguy8177 Před 4 lety +2

      Dude I got this problem I can’t do nothin

    • @Tiffaxv
      @Tiffaxv Před 4 lety +1

      Moofin Guy me too:(

    • @blacklistgaming4312
      @blacklistgaming4312 Před 4 lety +1

      Tiffany Adam yeah my Xbox just won’t let me connect to the internet

    • @martins6908
      @martins6908 Před 4 lety +1

      @@blacklistgaming4312 did u fix it cuz I cant connect mine

  • @nicholaspallanez6115
    @nicholaspallanez6115 Před 7 lety +468

    it says I have gold but it doesn't let me play online😭

    • @flipzy1337
      @flipzy1337 Před 7 lety +17

      King_Klutch same! 😭

    • @nicholaspallanez6115
      @nicholaspallanez6115 Před 7 lety +7

      Un real FlipZy I just reported it and sent the complaint and I'm waiting for a response

    • @jknockout3414
      @jknockout3414 Před 7 lety +71

      same with me! I just bought 12 months of gold, and it says its activated, but i cannot play any games! It says my profile is not allowed...

    • @xelitwalker69x24
      @xelitwalker69x24 Před 7 lety +11

      King_Klutch me thoo i have gold 8 monts left but its askink me to buy gold agen wtf

    • @tabzjr
      @tabzjr Před 7 lety +3

      J Knock Out mine too!

  • @Ibrahima12344
    @Ibrahima12344 Před 7 lety +3

    THANK YOU SO MUCH FOR MAKING THIS VIDEO, I had to go 5 months without a wireless connection from my xbox to modem and I followed one step: Set everything to automatic. And it worked fantastic. Thanks

  • @jjforever5780
    @jjforever5780 Před 6 lety +241

    Hey bro bc it says I’m connected to the internet but I can’t get online

    • @zone653
      @zone653 Před 6 lety +7

      JJ's Gaming same for me

    • @wayne7133
      @wayne7133 Před 6 lety +10

      JJ's Gaming me too if y’all find something out lemme know

    • @tomxcio2740
      @tomxcio2740 Před 6 lety +4

      did u fix it? I have same problem

    • @MANSONIAZ
      @MANSONIAZ Před 6 lety +2

      JJ's Gaming same

    • @gavincoyle7582
      @gavincoyle7582 Před 6 lety +2

      Did you guys get it to work?

  • @DragonMBlood
    @DragonMBlood Před 7 lety +193

    would be a much better video if you got to the point a lot quicker to much talking

    • @akaScratch
      @akaScratch  Před 7 lety +33

      Fair point. I struggle with this believe me lol I watch them back and think the same thing sometimes.

    • @DragonMBlood
      @DragonMBlood Před 7 lety +5

      Scratch Plays to be fair a lot of CZcamsrs do the same thing I am not sure why

    • @xFANETORS
      @xFANETORS Před 7 lety +1

      Joshua Wolford I stg shits fken annoying

    • @beyondblesscrissy4063
      @beyondblesscrissy4063 Před 6 lety

      Joshua Wolford just for ad revenue

    • @fishinginak9077
      @fishinginak9077 Před 6 lety +1

      Luke Stewart to know this video is only 5:45 right?

  • @braidenclapperton108
    @braidenclapperton108 Před 6 lety +10

    This is what I did I just turned my console off at the plug for 10 minutes and that worked for me I hope that helps some of you aswell 😀

  • @bacca7428
    @bacca7428 Před 5 lety +1

    Thank u so much spent hours trying to fix my Xbox and putting my ip settings to automatic fixed everything. Save me from anger. 👍🏻👍🏻👍🏻

  • @luiscarrillo5607
    @luiscarrillo5607 Před 6 lety

    2 years laterand you just saved my life

  • @TamptheChamp2
    @TamptheChamp2 Před 4 lety +4

    My Xbox One is the only piece of equipment in my house that can’t connect to the internet. I’ve triple checked - wired setup and internet connection are both perfect, but still says it can’t connect. I’ve tried calling Spectrum and chatting with Microsoft, but neither company has been able to help me. Very frustrating. I pay top dollar for equipment and monthly services that NEVER works. It’d be nice if someone could at least tell us why this is happening to so many people.

  • @johnny2376
    @johnny2376 Před 7 lety +33

    I hate that every time I go on Xbox it always says connect to Xbox live when I'm already connect to Xbox live

  • @clapzclips6104
    @clapzclips6104 Před 3 lety

    This helped me once and I thank you for making this video!

  • @MyYoutubeJuJu
    @MyYoutubeJuJu Před 5 lety +24

    I can't sign in it says I'm not connected buy my phone and laptop are good

  • @GhostieToasterStrudel
    @GhostieToasterStrudel Před 7 lety +61

    My Xbox doesn't seem to want to work, every time I press any of the test buttons or the set up wireless connections buttons all it does is just constantly load. Never finishing no matter how long I wait for it.

    • @waivs9711
      @waivs9711 Před 7 lety +2

      Johnny C. Homicidal did you ever fix it?

    • @rubenayala7416
      @rubenayala7416 Před 6 lety +1

      You have a defected xbox

    • @slicedmango1715
      @slicedmango1715 Před 6 lety +2

      Johnny C. Homicidal mine does the same thing

    • @slicedmango1715
      @slicedmango1715 Před 6 lety +2

      ruben ayala how do you now

    • @catchemmit9962
      @catchemmit9962 Před 6 lety +1

      SlicedMango 17. Mine started in December . Home button wouldn't work on controller..then ..now it won't sign in green screen black screen. If it gets to sign !e in ...soon as move around start game or app...it goes back to....it took to long to load try again" freezes loads continues y...seem it started after December 8 update. IDK. Any ideas....tried all troubleshooting called 1800 4my Xbox. They said they we re unaware of this but gave me some troubleshooting and didn't hasn't worked yet...

  • @in3pired9
    @in3pired9 Před 7 lety +68

    My internet is fine but my Xbox won't do shit

    • @akaScratch
      @akaScratch  Před 7 lety +3

      +KcPlayzRoblox get any error codes?

    • @pierangeliharris9491
      @pierangeliharris9491 Před 7 lety

      same and it's going that to most of my friends

    • @MRP125
      @MRP125 Před 7 lety

      KcPlayzRoblox SAME

    • @viceb2521
      @viceb2521 Před 7 lety

      Ya it just says wait for service

    • @sports963
      @sports963 Před 7 lety

      Same thing I don't know why and it's pissin me off

  • @karlmurray2867
    @karlmurray2867 Před 7 lety

    I Love you!!, I wasted an hour trying to figure what the hell was going on. cheers man

  • @justben7111
    @justben7111 Před 5 lety +1

    Thank you so much it helped a lot.the automatic worked

  • @actuallord52plays28
    @actuallord52plays28 Před 6 lety +4

    I'm having the problem but I tried resetting my moden turning off my xbox everything I tried everything it would sign me on twice n I could tell see my messages or invite people to party's I don't know what to do anymore any help

  • @christophercassidy4475
    @christophercassidy4475 Před 6 lety +3

    Thanks a lot I just needed to reset my alternative MAC address

  • @paidxvisions5186
    @paidxvisions5186 Před 4 lety

    YES YOUR A LIFE SAVER I GOT BOOTED AND YOU HELPED ME GET BACK ONLINE

  • @mattwillz10
    @mattwillz10 Před 6 lety

    Thank u so much for this video it helped me so much!

  • @FSOA_Michael
    @FSOA_Michael Před 7 lety +17

    Okay, I'm connected and all my services are available but my NAT Type is unavailable and I can't connect to XboxLive on the XboxOne

  • @Kuvah
    @Kuvah Před 6 lety +14

    Clear Mac settings, worked for me.

    • @ThePhantomMuzic
      @ThePhantomMuzic Před 6 lety +1

      ExtentEdge THANK YOU! Wouldn't connect for days until I tried this. 👌

    • @Kuvah
      @Kuvah Před 6 lety

      Yo, no problem bro, glad to help out!

    • @xtcpwr794
      @xtcpwr794 Před 6 lety

      THANK YOU SO MUCH!!!! I SUBBED TO YOU!

    • @IamCaution69
      @IamCaution69 Před 6 lety

      a year late but I was having issues all night last night I tried this and it worked much appreciated...thanks alot

    • @Kuvah
      @Kuvah Před 6 lety

      lol no problem

  • @user-li6bt1pz8w
    @user-li6bt1pz8w Před 4 lety

    Omg i never new this would work for an xbox one s and it did!! thanks so much, now i can play for time lol 👍🏻👍🏻👍🏻

  • @UDLBI
    @UDLBI Před 5 lety

    Good quick summary. i had moved from one location to another and completely forgot I had the IP set to manual. I did everything and was going nuts.. set that to auto and back in action in seconds

  • @sethrossi2295
    @sethrossi2295 Před 6 lety +7

    Thank u so much I'll drop a sub like and hit that bell 💜💯🔥

  • @wyattgraff8306
    @wyattgraff8306 Před 7 lety +15

    Help me i just downloaded backwards conpatable bo2 and every time i go in the game it says disconnected from xbox live and than it says your not fully signed into your accoun

    • @jeezybebe
      @jeezybebe Před 7 lety

      wyatt graff happened to me too

    • @ryalinahemi2710
      @ryalinahemi2710 Před 7 lety

      wyatt graff exactly shit doesn't work I even talk to them that doesn't work

    • @deadshock6873
      @deadshock6873 Před 7 lety

      my xbox stop connecting to the internet the moment i tried to download the update for bo2 so i could play it on the one...coincidence maybe?

    • @SabresBias
      @SabresBias Před 6 lety

      wyatt graff are u signed in on the 360???

    • @sniperlizard1927
      @sniperlizard1927 Před 6 lety

      Ikr

  • @elliepegg706
    @elliepegg706 Před 6 lety

    Thank you this helped me get onto my Xbox live I’ll make sure to subscribe 😀👍

  • @suhaibm73
    @suhaibm73 Před 5 lety

    Thank you so much I fixed my WiFi problem cuz of this video. I liked and subscribed👍👍

  • @angelsamaniego5219
    @angelsamaniego5219 Před 6 lety +4

    Mine says it has all services available and still won't work the online games keep offering Xbox live gold when I already have it

    • @StephanieCorner
      @StephanieCorner Před 6 lety +2

      call xbox live 18004699269 they can help you flush it mine did the same thing it take them like two second to do it they have to do it from their side : )

    • @angelsamaniego5219
      @angelsamaniego5219 Před 6 lety +1

      Stephanie Corner thank you

    • @scrubbnubb2210
      @scrubbnubb2210 Před 6 lety +1

      that's what's wrong with mine lol

    • @scrubbnubb2210
      @scrubbnubb2210 Před 6 lety

      but how am i suppose to call them without a phone i only have a laptop

  • @blanket231
    @blanket231 Před 7 lety +6

    every time i try to connect to my wifi it says can't connect even though i put in the password

  • @jaileenlopez7850
    @jaileenlopez7850 Před 7 lety

    thanks so much my Xbox works now I give this the biggest thumbs up.

  • @kja5255
    @kja5255 Před 6 lety +1

    This helped me soo much thank you

  • @doppydopoy1542
    @doppydopoy1542 Před 7 lety +4

    my problem is that my battlefield 1 always says missing multiplayer privilages D: help me pls

  • @neiljohnson291
    @neiljohnson291 Před 6 lety +6

    Having problems...
    "Network isn't setup"
    "IP Address"

  • @antoniogeorge6216
    @antoniogeorge6216 Před 3 lety

    Thx so much man I was having so much trouble with this

  • @Deemonceed666
    @Deemonceed666 Před 7 lety

    needing some help with diagnosing my connection issue with a brand new one s with the 1tb hdd. can you help? Not the same issue as in this video.

  • @hectorruiztorres8844
    @hectorruiztorres8844 Před 7 lety +68

    this didn't work for me but I just unplug my xbox and it work lol

    • @akaScratch
      @akaScratch  Před 7 lety +4

      +Hector Ruiz ok cool

    • @jovanir4906
      @jovanir4906 Před 7 lety +2

      Hey It's social I did the same thing after. Read yores it help mine 😀

    • @gripzgam3z84
      @gripzgam3z84 Před 7 lety +1

      Hey It's social how did you unplug it

    • @hectorruiztorres8844
      @hectorruiztorres8844 Před 7 lety +2

      Gripz Gamez unplug all the cords on the back of the xbox and reconnect it also it may be just your internet

    • @darkwindslayer6108
      @darkwindslayer6108 Před 7 lety +1

      Gripz Gam3z HEY!!! DID IT WORK!?!?!? plz tell me

  • @pbandj8346
    @pbandj8346 Před 5 lety +8

    same
    2018 still

  • @Noname12095
    @Noname12095 Před 6 lety

    Thank u very much it work.. I use the2 step u recommend

  • @kotn3515
    @kotn3515 Před 7 lety

    Finally a video that actually helped me

  • @gamingpro6064
    @gamingpro6064 Před 7 lety +16

    I have an Xbox one s does it still work

  • @connorsimpson9670
    @connorsimpson9670 Před 6 lety +3

    My xbox one disconnected it's self

  • @theamcdcshow4426
    @theamcdcshow4426 Před 7 lety

    thanks so much it work's fine now and sometimes when it does happen again I just do the same thing

  • @jadonb9963
    @jadonb9963 Před 6 lety +2

    Thank you so much

  • @dogtessa7961
    @dogtessa7961 Před 4 lety +4

    I have been staying up all night trying to do this it took over 3 hours and it's almost 6 am

  • @rxpapi
    @rxpapi Před 6 lety +24

    Is anyone having the "Service Info Unavailable"

  • @ytConnorPlays
    @ytConnorPlays Před 7 lety

    Thanks for all the help

  • @h30delirious13
    @h30delirious13 Před 6 lety

    Thank you so muck it worked I can finally play online

  • @ryans7799
    @ryans7799 Před 7 lety +5

    Can't connect to DHCP server? Called Xbox and Internet provider and no solution. I've tried everything to fix it besides blast it with my shotgun!!! Any Help?

  • @Pandaa699
    @Pandaa699 Před 7 lety

    thank you sooooo much for solving my problems

  • @jordandavidglander
    @jordandavidglander Před 6 lety

    This helped out a lot thanks man 🖒

  • @stevenlaverty4574
    @stevenlaverty4574 Před 6 lety +1

    Thanks I liked and subscribed!

  • @FireitupBedford
    @FireitupBedford Před 7 lety

    Anyway I can play without an internet connection?

    • @akaScratch
      @akaScratch  Před 7 lety

      If it's your home Xbox you can play some games offline

  • @FireitupBedford
    @FireitupBedford Před 7 lety

    I just bought an xbox one and can't get past the IP screen help please...

  • @squishyandwishyvideos1324

    this might help i havent tried it yet and it worked

  • @jordanm9087
    @jordanm9087 Před 7 lety

    Thank you this really helped

  • @papishow
    @papishow Před 7 lety

    Great video. I use a dns proxy service which works great with all my over decides except my xbox one. My internet speeds are 120 down/ 7 up and my over devices connect at similar speedsz. However my xbox one seems to only get about max 25 down / 2.5 up when I use the Don's proxy. When I turn the proxy off (it's set up in the router's settings) my xbox one connects closer to where it should at 100+ mbps down. I'm led to believe that xbox one utilizes another method to check dns than other devices so proxys don't play to well with them. Any advice on this?

    • @akaScratch
      @akaScratch  Před 7 lety

      If you're not connecting to your ISP then the speeds could be a bit slower since the proxy is sending you through more connections.

  • @mikeoxsmog7686
    @mikeoxsmog7686 Před 3 lety

    i know this is a old video but this help a lot

  • @Will-ig9vl
    @Will-ig9vl Před 3 lety

    I only see the XBOX One screen, I can get to any settings. Your suggestion?

  • @Sully2001
    @Sully2001 Před 6 lety

    Is this Xbox service issue affecting only a certain amount of people? Because when my Xbox was working my friends never mentioned any trouble which concerned me

  • @karenleis2825
    @karenleis2825 Před 6 lety

    during test of network settings the icon just circles around and does not connect to anything to say anything back after restarting everything in all different ways suggested. Internet is working for everything else and says it is online and connected to console?

  • @johnsneaker4356
    @johnsneaker4356 Před 6 lety

    OMG this actually worked
    You are so awesome
    Thx for the help

  • @yard7450
    @yard7450 Před 5 lety

    thank you so much this worked you are the best thanks so much!!!

  • @GoofNut123
    @GoofNut123 Před 3 lety

    What should I do when it says my network is good and there are Xbox issues will it take long to wait?

  • @jordanhessler8734
    @jordanhessler8734 Před 6 lety

    Thanks the second solution worked for me

  • @everythingislit6791
    @everythingislit6791 Před 5 lety

    Thx bro this really helped me

  • @fearlessgaming8774
    @fearlessgaming8774 Před 6 lety

    Ty so much this really helps keep up the good worj

  • @liamipek3091
    @liamipek3091 Před 5 lety

    Omg dude ur the Freaking best good bless you i had Xbox live and internet and couldnt go into online games but i could go into partys ur the best

  • @HappyPizza64
    @HappyPizza64 Před 6 lety

    Thanks so much!!!!!! It helped alot and thanks again!

  • @rileypasse713
    @rileypasse713 Před 7 lety

    Thank you so so much!

  • @iamreviver8714
    @iamreviver8714 Před 7 lety

    Guys if you are using you phones network, just delete all your phones information and start the phone from the scratch. then connect it without changing the password or anything. worked for me

  • @donovanharris6310
    @donovanharris6310 Před 7 lety +1

    I have a question I can't get Xbox live I try to get it but it just exes straight out of it

  • @Serenitydarealest
    @Serenitydarealest Před 7 lety

    Thanks for the help

  • @raythompson5742
    @raythompson5742 Před 7 lety

    thank you! it helped me

  • @frenchdatoast2802
    @frenchdatoast2802 Před 6 lety

    Thank you so much!!!

  • @djcrewdj
    @djcrewdj Před 4 lety

    Omg thank u bro it worked I thought my Xbox broke and I was about to buy a ps4

  • @orlandoponce4464
    @orlandoponce4464 Před 5 lety

    You explained this better than anybody on Fukin CZcams .i love you I could finally play fortnite

  • @andrewberger3110
    @andrewberger3110 Před 6 lety

    How long will a service usually be down fir

  • @marshallhannah1256
    @marshallhannah1256 Před 5 lety

    Helped me thanks

  • @dorelgaming8345
    @dorelgaming8345 Před 4 lety

    Thanks man you help me so much

    • @crisp530
      @crisp530 Před 4 lety

      How did it worked for u

  • @r4v1dn7
    @r4v1dn7 Před 7 lety

    Thank you! Worked!

  • @roanlavender7848
    @roanlavender7848 Před 4 lety

    Hi how do you make your account online because currently mine is offline

  • @merkmobile
    @merkmobile Před 6 lety

    Hi! I know this is for the Xbox one, but when trying to play Gears of war 4 on my windows 10 pc, I get an error stating "Failed to create game A connection to Xbox live could not be established. Please check your connection and try again."
    I'm logged into my same gamertag as on my Xbox One S, I tested the network- it's good and Xbox live services are up and running.
    I contacted Microsoft chat and the Ambassador sent me a link to this video and closed the chat room.
    Do you have suggestions on what my issue could be?

  • @sarabrandondudley5682
    @sarabrandondudley5682 Před 7 lety

    do you know why it won't let me watch Netflix even tho I'm signed in it says you must sighn in to live but I can play games online

  • @ISwanny1797
    @ISwanny1797 Před 6 lety

    I have a Hard wired connection ( Ethernet) but when I go to my current network statistics is shows that I’m wired but then a few moments later it then knocks me off line and then signs me out of my account but then it connects again saying I’m wired, IPv4, NAT Type Open and all services available but then boots me back off after a minute or so. Any suggestions to why this happens?

  • @LocoJuice1
    @LocoJuice1 Před 6 lety

    Nice the check automatic helped me thx

  • @korovareverse6812
    @korovareverse6812 Před 5 lety

    THANK YOU SO MUCH 😊👏

  • @antozy5264
    @antozy5264 Před 5 lety

    So when I sign on to my xbox it turns on but it wont let mr type my pass to sign in. Do you know how i can fix that because it wont let me do any settings either

  • @view7250
    @view7250 Před 6 lety

    Also try completely restarting it (not just turning it off and back on) cause that worked for me

  • @SkyShadows-ik5vu
    @SkyShadows-ik5vu Před 7 lety

    thanks so much!

  • @stickfightwarriors3592

    It work. I pluged Opposite side work

  • @nemesi8800
    @nemesi8800 Před 7 lety

    Hi, I'm having a really really bad issue with my Xbox at the moment. No forums work to fix this issue, I can't message friends and when I do it says an error occurred and it tells me to go to xbox support to fix it. And check to see if your account isn't restricted from sending messages. I done all of this but it still won't work :(

  • @liamod4309
    @liamod4309 Před 7 lety

    thank you so much

  • @daquanburton1345
    @daquanburton1345 Před 7 lety +1

    thanks marry Christmas

  • @notrickus2318
    @notrickus2318 Před 6 lety

    Thank you soooooo much

  • @xxmysticluckyllj8162
    @xxmysticluckyllj8162 Před 5 lety

    thanks it helped a lot

  • @chimpedits8102
    @chimpedits8102 Před 6 lety

    SO HELPFUL

  • @staledorito7606
    @staledorito7606 Před 6 lety

    Omfg this worked all I did was change to automatic thanks!!!!!

  • @connorwoods8639
    @connorwoods8639 Před 7 lety

    It worked ! Thank you