I-Team: Retired Duluth couple loses life savings to phone scammers
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- čas přidán 25. 04. 2024
- By Dana Fowle
Published April 26, 2024
DULUTH - One phone call. That’s all it took for a Duluth couple to lose their life's savings. And they say they didn’t even tell the scammers anything personal - like passwords or social security numbers.
The Mosses have raised their children. Their grandchildren were grown, and they were enjoying retirement. But someone stole their money.
Link to FULL STORY: www.fox5atlanta.com/news/one-...
That's why I dont answer the phone. EVER! 😮
Neither do I my mom always does and I tell her if the number isn’t saved don’t answer let them leave a message she always thinks it’s possibly family but IDC if it’s important they’ll leave a voice message
Same here
It was a text message, not a phone call.
Never
My phone tells me whether an incoming call is unknown, if it is, I don’t answer
There is immense pain in losing a large amount of money but to garner courage to speak about it says a lot about the person’s great character.
Got scammed this past week out of 2.25 Bitcoin.
My husband and I was scammed twice last year, totaling losses over $550k. It was a lengthy process involving federal intervention to get our money back. We need more people like Retrievebackteam taking a stand against these criminals. Much love and support from California.
@@jaidenSalinas I got scammed out of my retirement money but I was new to it. thanks for sharing will definitely get in touch with them
Sorry about that, just don't understand how so many human beings can be so heartless to people like that.
How many times does this have to happen. Don’t call any number. When in doubt go to your local bank and speak to a representative there.
Think about how racist your post is.
or you can just log into your account online to get the official bank contact number and also check to see if there are any fraud alerts/messages to your account.
@@4ft3rburn3r Not all elderly knows hwo to use online account, but yeah just call the number at the back of the card.
That's the smartest way to handle it.
I agree!
Why didnt Chase notify them of a suspicious transaction, like with the strawberries that were under $100?!?!.... And Chase has the nerve NOT to refund their money?!?!! Wtf
This was an inside job.
Because their system is set up to screw the little guy.
@@KNByam The electronic devices must have direct communications. Who in the information technology department is committing bank fraud?
@@KNByam I mean.. Chase didn't do it so they're not responsible. Not entirely at least. I agree they should at least offer something substantial bc of the fraud alert but I don't see how they drained the account without ANY info..
Chase doesnt have to take responsibility for the loss. The feds are already investigating, so there should be enough evidence of wire fraud to qualify this married couple for re-imbursement under FDIC
She needed to speak with Chase directly. I never call some number on a text message.
Never! You always call the number on the official website or even better go inside. People are able to manipulate the number and look like they are calling you from your local water department, xfinity where ever I don’t answer I call the number I know
Never ever. It’s terrible that they were targeted but this is on them.
Maybe go out and find a phonebooth or go to the actual bank.
@@coreejacobs4780And make sure it's the OFFICIAL number. I got inattentive one night & clicked on the first # I saw for Amazon abt a return bc I didn't trust the app🙈 I called a scam ctr who got me to install an open source remote viewer on my phone. Their mistake was getting too pushy trying to overwhelm me to cooperate. Now, I always double-check names!
This sounds like an inside job
Chase again!
Right 😢
Sounds like inside bank job
I think so too.
Never ever leave that much money in a checking account, most of that money should have been in a savings account with no card attached
That has absolutely nothing to do with the fraud. The scammers could've just as easily cleared the savings account as well.
Yes That’s True
The accounts with no cards are harder to get hack
It’s good to check your accounts anyway on the regular
Savings accounts still offer more protection than checking accounts.
@@jimmydouglas8361what about money market accounts
🎯 Exactly!
This is a strong argument for making sure your savings account can only be accessed _IN PERSON_ at the bank! So that your savings cannot be accessed by transferring cash into your checking account
Its either that or open a savings account separate from checking, using a different acct number than your checking acct
Shouldnt this couple file with the FDIC to have their money replaced?
There must be bank employees colluding with fraudsters outside the bank to obtain the victim's account information and balance to commit fraud
I think so too.
Don’t speak with people who called you. Go to your local bank.
People never learn. They almost got my brother a few weeks ago.
yep got a text from my bank asking me if i was at taget buying 900.00 in gift card..i was by my bank so i just went in there went to a teller,,,,and low and behold it REALLY was my bank that text me.....the teller locked my accounts and issued me new atm card,,,,my car was broken into while at the park and I did not even know it....(they popped my lock) any how the bank declined my cards and the scammer GOT NOTHING......
They target the elderly. Our parents are in their 70-80s and constantly targeted by scams.
This particular scam happens to people of all ages.
Probably somebody working for Chase. They should sue the bank.
I’ve think it’s definitely someone working for Chase probably chase scamming its own customers is what I believe!
Yes
And how are they going to prove that exactly?
@@victortoombs4754 Well how did they know to target this couple? How did they know that this couple had an account at Chase?
A good lawyer @@victortoombs4754
I never pick up any call I don't already have saved. After 10 years scammers don't even bother calling me anymore. Cause they know I won't pick up.
Same
same, i never answer a call from a number i don't know, and if i get an alert for fraud i immediately check my account and if nothing is amiss i ignore it.
@@hodgee4199 I ignore those annoying texts,too,that say my package is missing
yep, if a bank is really calling you for something important, they will leave a message on your voicemail. And don't trust any number that somebody gives you. Find the official bank number online or just log into your bank account to see if there have been any fraud alerts.
My phone is blocked to anyone not in my contacts. If it’s important they’ll leave a message and I MIGHT return the call.
CHASE is the WORSE. 🚫
This happens with every bank my genius.
@@gasmith7486is every bank in news multiple times for fraud scams
Same thing happened to my in laws.
EXCEPT a local bank employee knew them personally and called them RIGHT before the transaction went thru.
Moral: never do business with Chase Bank.
How do these scammers know that this couple banked at Chase bank? How did they get their info.
I think when you purchase stuff online, the payments indicate your bank. If you write a check, it list your name, address, & phone. Plus, the routing number. Probably sell that information in the dark web. They can also get more information about you by checking places like your Facebook or Instagram account to get your DOB & other important information like family members & where you live & work or if you're retired. Now the scammers know so much about you. I believe people put to much stuff about themselves openly without realizing it.
Who talks to anyone on the phone? Don't do business over a phone ever
Old people are trusting and scumbags exploit that.
@@Withnail1969 That won't happen to me. I am an older person and when the phone rings, if the number is NOT in my contacts, I don't answer it. If they leave a message, I will call if it a legit company. If someone says they are from a certain company that I have done business with, I call the business directly. I have never been scammed.
@@Withnail1969 I'm old and one rule I live by is I don't trust anyone.
Never put all of your life savings in one account. Had they put roughly $10,000 into 5 different banks or credit unions, they would still have $40,000 instead of being out of the whole $49,000.
That’s a crazy suggestion. The amount of work managing all accounts, remembering login info at their age? Beneficiaries trying to track down all the $$. Call the # on the back of your card, that’s the solution
Absolutely true. Money in an account with no card linked to it is much safer.
The old saying goes....
Don't put all your eggs in one basket.
@@lulupiink6698I completely disagree. Some cash in a checking account to pay bills, some more in an attached high yield savings account, some in something like T bills, and some Gold in a safe. All very easy to manage. Beneficiaries will have no problem because you wrote it down and put the paper in your safe. You tell your beneficiaries about the safe. Also, if you watched the story then you must have heard the part about how Chase is not getting them their money back.
5 different banks? Boy are you dumb😂 you dont even have 10,000
Chase give them their money. That's what insurance is for. Sounds like inside job. Who is the person with the Wells Fargo account? Arrest them.
I was wondering why they didn’t mention following up on that
further. But the Wells Fargo account was likely opened with a fraudulent ID or something.
This is so sad! The banks can’t even protect you or even trace where the money went. How sad these are older folks who saved for retirement smh! Chase and all banks need to do better!
The key lesson for everyone is don't call - go directly to your Bank in person...speak to the Manager and have them investigate there. Talking to someone on the phone is risky- especially if they are calling you. Going to the Bank directly may be inconvenient but if could save you tens of thousands of dollars.
I don’t respond to call, emails or text from nobody. Period 😂
Don't answer the phone.
They record her voice using A.I and then they call using her voice to verify the wire transfer !
What they recorded her voice.They just
It’s always Chase bank, they always have scams happening. I would never ever bank with them
They need a gofundme that’s messed up CHASE won’t help them.
Chase needs to take care of it
Chase Bank is everyone who puts money there, they can’t be expected to reimburse everyone that is scammed. She could have simply looked at their account and would’ve seen the money was still there and then realized it wasn’t legit. People have to take some personal responsibility. I do feel bad for them tho and hope they can overcome this.
PS - that’s a gofundme I wouldn’t contribute too, too many real needs out there.
Yea cuz its not chases fault it's the couples fault for responding to the scam text stop blaming the banks when the banks didn't send out the fuckin scam text 🙄
@@Rebecca-ci3zc Chase and Wells Fargo customers are often victims of these types of fraud. I have always wondered if there are a few employees involved in the fraud.
It's not chase's fault why should they take care of it?
Stop doing business with Chase!! Also just leave a small amount in your checking account and move the rest to your emergency fund in a high yield savings account at a different bank and invest the rest. The scammers seem to be going after Chase, BOA, and Wells Fargo customers. So sorry this happened to you.
Something doesn't make sense with this story. The scammers simply called and said that they were deactivating the card? They didn't ask anything else, and it took them twenty minutes to say this? If the scammers didn't need any additional information, why did the scammers even bother calling? I think what probably happened was that the scammers probably ordered a password reset and asked for the verification code.
Yes! In the interview she said they told her they needed to send a verification code. Giving the scammers the verification code unlocked access to their bank account. Usually when the real bank sends you a verification code because a transfer has been requested, they tell you in the msg not to share the code with anyone. Sounds like the scammers requested a transfer from the real bank, the real bank sent the verification code to verify and the account holder gave it to the scammers
They likely used her voice recording when the real Chase called to verify the transfer. They verified the account was active and not closed. Scammers also verified where she was, home, not out of state or country.
@@annacoats2988
They must have been using A.I. technology.
Oh, wow.. Yea. That's all it would take. Now I understand the "don't share this code w/ anyone" msg that keeps popping up in these stories. Damn. She didn't even realize but it literally said it right there!
Chase owes them. Period.
Nope. You never EVER click links or accept emails, texts or calls. You call them YOURSELF separate from the text or email or phone call.
Chase doesn’t owe them at all!!
@@gasmith7486 Chase’s number is being spoofed, there is a leak on their end, all customers are in danger, Chase can’t do business with their short codes which they use for business & want customers to accept this method. Too much info was known about these peoples activities somehow.
$100 for chocolate covered strawberries is a scam 😅
SO is a “family” of TWO having a $3,500 refrigerator!!
They can afford it. Stop hating.
I wonder if those chocolate covered strawberries were for his wife or girlfriend.😂
Never accept a call from a bank or other authority. Hang up, look up the real number, and call them directly yourself.
Always always just say you will go into the bank. Never never speak to anyone over the phone.
This is how Chase treats their customers, I am definitely not having an account with them! Hope this couple gets their nest egg back and the criminals are arrested!
Seems like a inside job to me. Chase probably got that money
India has the money now
Never keep more then $2000 in any account.
Where else are you going to keep it?
*SAME!!!!!!* I absolutely never keep more than $1,000 in my account. I own a business too. My family thinks I’m crazy - but the bank (or potential scammers) don’t have access to my money
Especially checking and savings the worst
You can have an account with no card and no access accounts
Those accounts saved me a few times
I do that. I keep it in my house.
Thanks for sharing this story.
Joe Biden and Congress when are you going to stop this foolishness?
Chase should make wire transfers, zelle, venmo, etc., a paid opt-in option. The process of opting in should include an hour-long SAT style test to prove you're smarter than a scammer. Scammers won't wait for an hour for you to turn on access to your account.
Facts! I wonder if we can have an alert on our accounts stating no wire transfer unless we come in person and request it.
@@user-kk3qg5el1m Texting is very insecure, this is known for a decade. SIMs can be cloned. If they transfer your number from the cell provider to them they have control over everything.
Keep your money in a savings deposit box
I work in Fraud at a bank and I have spoken to the scammers. I will send a text to verify and they will put me on hold to speak to the actual card holder to get the text. I tell the scammer to step into a bank then they disconnect while I block the account. Keep in mind these banks don’t pay these employees a livable wage. You can tell 98 percent of the time you’re talking to a scammer
It's so sad what's going on today. You are afraid to answer the phone in this world. Even if it is a potential job. You are afraid of answering the phone. Even calling that potential employer back it may be risky.
She provided them that One-time security code that she received in that text message thats how they got access to her bank account
They already had her account number and phone number, though -- How?
@@LunafallsWell, the phone number is data that's brokered. The account number might have been skimmed/stolen or sold thru anything from a gasoline purchase to a hospital hack.
@@heathernks8 I agree -- skimming is a likely cause. Incidence of skimming devices found at points-of-sale seems to be increasing.
ding ding ding ding you win. and that code said never give it to anybody but they did anyway.
I bet she gave them that card number. They probably didn’t mention it.
It isn’t the case that “anyone” would have been scammed. You DO NOT RESPOND TO UNSOLICITED COMMUNICATIONS ABOUT YOUR ACCOUNT. EVER. If you get a message you call the number on the BACK OF YOUR CARD DIRECTLY. 😖😖😖
People ARE aware. We should be digital. But you have to be smart. Period.
These banks don't care anything about you.... but want you to use thier services Smh
Miami here. Same thing happened to me.
Never do business over the phone. Always go to the bank personally
Scammers are smart enough to initiate this crap when the bank is not open.
@@Lunafalls go to the bank don’t give any personal information over the phone
Scammer, steal from anyone who will believe their lies. The victim could be young, old, of any ethnicity, of any income bracket.
Sorry that happened. However also do not keep big chunks of money in accounts that's accessed electronically. It's better to lose some than all. I keep my main account old school. When I need money in my bill paying accounts I have to go to the brick n mortar bank and actually take a handwritten withdrawal. I have a debit card to it. But it's not linked to anything. That debit card stays in a shoe box in the closet. Like my mamma said if man built it. Man can break it. There is no such thing as man proof. These banks, and every company From your power bill to your streaming service wants automated access to your bank account. Leaving everyone vulnerable to these cyber attacks. And then they give us a false sense of security with these stupid alerts. Ok so now the scammers are using the alerts,now the scammers are calling like bank reps. None of these are protection. It's false. The best protection is minimize access and no access to the big money account.
@queenempress2541
This is by far the best answer I've ever seen on any post EVER!!! Thank you so very much for this. I never thought that deep down into it. I'm sharing this with everyone I know.
@@sareptasweetie1978 Thank you. We all should have at least 3 bank accounts. 1. Main account with our direct deposit pay checks and majority of money. Void of any access to it other than actually walking into the bank . 2. Bill paying accounts that is accessible to our bills. 3. Our spending account where we shop, spend, swipe, tap our little hearts away knowing the only money any scammer can steal is the lil change we manually deposited in it.
Think about how this behaviour of yours effect people of lesser demographics
I don't have a debit card either; don't trust debit & already cut it up a long time ago.
@@eMDiKhamPha Exactly. Too much easy access with debit cards
Never keep that much cash in a checking account. 😢
Don’t do any online banking or over the phone!When you deposit your money tell them everything is in branch period!NO PHONE CALLS!
When in doubt.... Don't call them. SEE THEM IN PERSON!!! Face to Face, or a RECORDED VIDEO CALL.
Nah, no to the video. Seniors will get scammed so fast like that
How were the thieves able to steal their money. They didn't give them any info. I don't understand.
I know you can take care of many things over the phone but this one , put the phone down and get into your car and get to the Bank.
Yeah a couple days ago someone seemed professionally speaking called my phone and asked me to hold on for a representative and then hung up and this isn't the first time it used to happen on a regular
So I just turned my phone off for a hour
I also called the number back and it was out of order. The scammers are slicker than oil
If customers are easy to rob, then hackers don't try to rob the bank.
No password, no social, no personal information, how did it happen? Something is missing.
They needed their family involved.
I would worry about this if I had any money to steal.
I dont answer phone unless is on my contacts list. I wish the media will spend more time reminding people that banks, IRS, or Social Security office does not call you.
what part of "never give his code to anybody" isn't 100% clear?
Her SIM was clearly cloned. That’s how Chase could call it and get the scammer who verifies the illegitimate transfer. The verification code they had her provide unlocked her account on their cloned SIM phone.
A good reason to abandon SMS as a way of 2FA or authorization. OTP from an authenticator app would be better. Preferably one that needs biometrics to unlock to get the codes.
I don’t think that’s what happened. In the story they say that Chase sent a verification code to their phone and it sounds like they gave the code to the scammers. You don’t need a sim swap for that scam.
I don't care if they don't want me in the "brick & mortar", that's where I go to do ALL my banking, no matter how small the amount! I do this because I have ZERO, YES ZERO banking, or credit card or ANYTHING at all in regards to ANY of my finances on my phone! This is the only way to 100% guarantee scammers can't get at my money! I have a very sizeable retirement savings, investments etc. and I'll be damned if ANY of it is on my phone, period. My phone is strictly a communication device, NOT a gateway for scammers. As well, I NEVER answer any calls or text unless it's my wife or a friend.
Why does the tv reporter start the segment with a smile?
My question is I have a sizable amount of money in my account how did I receive a large request for funds. Someone in the bank is in on this
Never answer the door and never ever answer the phone to strangers because you will be scammed. Strangers can record your voice, use AI to pretend it's you to make official phone agreements.
I’m a little fuzzy on the steps taken to go from phone call to account access when no personal information was given.
Set up my Chase credit card and checking/debit card to send me a notification if there's a $0.01 transaction. Basically, I get notified for every transaction that occured on my cards.
Chase Bank has a horrible reputation for scams. They said that they called the couples number to verify the transfer, thats a problem for me. The scammer knew and had all the information need to take their money.
When are folks going to learn to just log into their bank and verify any texts?
Would never bank with chase, and then 750.00 😂😂😂 WF need to stop what they gone do with that? Can't wait for the FBI to catch these people. Has to be people who work for chase that gives the scammers ligit info
fbi & our police can't do anything if its in another country-mostly India
@jetjan ??? The DOJ and the dept of state arrest people all over the world what are you talking about? And when I said it has to be someone who works for chase that gives aleast some legit info to the scammers I'm sure those people are working right here in the US
I Had many texts it said from Chase But I didn’t replied
Just went to the bank itself and they said that’s not from them ,
all I can say just verify in person
Not online or phone
Maybe they forgot to mention some details but I still can't understand how they gave out any information that allowed the scam to happen. Totally confused.
Send in the Bee Keeper
She gave some info I’m sure but her mistake was not going on the app and checking things out or going to her bank in person to look into it, NEVER answer a call or text or clink on any link.
They weren’t hip to scams and they got caught, it happens. Always be skeptical.
I thought wire transfers can't be done over the phone. It has to be online or in-person?
Damn smh 🤦🏽♂️
Never answer numbers you don’t know
It was a TEXT, and it showed it coming from the same text number as their previous real messages from Chase.
she says the modern scammers is slick enough to take anyone of us with a single phone call? I highly doubt that. Everyone is entitled to their own opinion.
I don't answer phone numbers I don't recognize! When in doubt, call your bank directly!
The interviewers comment that there is no extra in that house- well, yeah, that is a VERY nice house!
I would sue chase. Official chase does the same thing. Chase asked me for my code too. It was legit chase though since I called them.
Spoofing numbers is now a problem. I've heard of this happening to another person.
Don’t put all your money into one account.
You'll still get scammed from your 4 different accounts! All these institutions are getting hacked
This is crazy!!!!
Still always call the number on your card!!!!
Why do people keep falling for thieves and liars? Get Smart people!
A credit union in our town solved our issues
I got an alert for purchasing drivers Ed at my sons school but nothing when I purchased 2 pairs of Jordan’s within the same week.
retirees need to work with their children to keep them safer. simply so many ways to way to scam older people that didn't exist decades ago
Something isn’t being said here. How did they successfully take the wire without any credentials l, account takeovers, hacks?
If all someone has to do is answer a call from a scammer to get their money stolen then the system is flawed.
These people are doing this with everything , even USPS packages and mail , this is why I don't answer nothing anymore
Wow.I will not answer my phone they can go to hell.😢😢Chase Bank 😮
Possibly a sim card scam.
YOU call the bank
Just don't pick up the phone. Let your answering machine take care of that.
Chase failed these ppl🤬🤬
I never answer the phone. That's what voice mail is for. Most scammers won't bother with voice mail because they want to get you on the phone. That's not to say some won't though. Best thing to do is call the number on the back of your debit card.
Shameful!