2024 Kawasaki Mule RECALL and Review
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- čas přidán 3. 05. 2024
- Here is a basic video on my brand new Kawasaki Mule PRO FXT 1000 Platinum Ranch Edition. Please subscribe as I will have lots of videos coming up on this machine. RECALL UPDATES. A recall has been issued and I go over it in the video. Questions I asked Kawasaki on May 3, 2024.
1. Is there a fix? NO
2. Is there a buy back program? NO
3. Is there anything in place that covers my payments for a machine I can't use? NO
4. How do I get it on the trailer if I can't start it to bring to dealer when there is a fix? Use a winch or push it. Your dealer may be able to help you by picking it up.
5. Will warranty cover the machine now if I start it and it catches fire ect? NO
6. Is there a class action law suit in place? Not that I am aware of. - Sport
Dude. I have the same one in my garage. 73 miles and 12.3 hours on the clock. Got the notice. It sits. I pay. At least they are giving out a 500 coupon for accessories when you get the work done.
I too have the same mule. Very frustrated with the machine, but we too love it,we named it Ferris (muler)
Thank you for your video, I have been searching for information about this recall and you are the only one that made the time! Thank you!
I am now a subscriber!!
Muler, Muler, anyone...anyone. I just watched that movie the other day. Awesome.
Just left dealership bummed out. I had no idea this was a thing! I’m following you to stay up to date because I’m planning to buy the exact model! Thanks for making video!
Hang in there. If they can get this fixed this Mule is way worth it. I have been in several side by sides and this one "stock" is the best. It is a beautiful machine and it can perform. All of us are hoping this is a easy fix.
Not many videos about this but yea it sucks, we got a notice onnour ans we only have about 3 hours on it!! Such a bad ass machine, so painful to walk past it everyday and not be able to run it.
Keep us posted!!!!
The fix has been approved & only takes about 30 minutes to install. Kawasaki sent me a $500. Accesory credit as a gift. Nice gesture considering. I WAS TOLD some manufacturers don't warn consumers of problems. Still like the machine.
I got mine fixed and have been running it all over. I love it
I almost bought one but went with a new 2023 FX. Price was knocked down to $10k because everyone wanted the new 1000 motor. I got the 7 year warranty and free service for 7 years too. Hopefully they get the problem resolved for you soon.
Thanks for the info! Great video
Wow, I just mentioned to the wife unit a week ago that it was time to trade my Ranger in with almost 7, 500 mi on it.
First place I was going to check out was a Kaw dealer for the new 1000. Back to Polaris for a look at a 24 general.
Wow. I was just about to buy one. Glad I found this. Had no idea
Watch this video....
czcams.com/video/DXIaEXNjfgI/video.htmlsi=gSVaYtYwv0oqHR53
Happened to my mule about 2 months ago now, one hell of an explosion
Thank you. I purchased the Kawasaki Mule 1000HD. I live in the Virgin Islands and bought it at a Orlando Kawasaki dealer and shipped it here. I have 500 hours in two months and love my Mule. If what you say is true I have a huge problem. There is no warranty here, no dealers and I could not even imagine shipping it back to the dealer. It cost about $3,000. to get it here. I will follow up with you when you find out what the resolve is.
You should have a warranty. I am guessing there is no dealer in the islands to fix it but I would think Kawi would warranty the part; if a new part is what the fix is. I am not sure how handy you are but these engines don't seem like they are too bad to work on. We oughta be able to figure something out. You have a unique situation. Let's monitor what Kawi says. I am hoping for an update soon. I will keep this thread updated and post another video as soon as I can get more information. I know these things happen, especially with 1st generation motors ect. Giving them a reasonable amount of time is appropriate....but I am not one to sit on my hands either.
Kawasaki has a 1 year factory warranty on all of their side by sides
@hopemarsh6150 mine came with 3 yr and I bought 5 more years. I'm sure they will have a fix...I don't want to wait a year though.
I bought the red HD version. Im with you. I love mine as well. Parked in garage waiting on the fix. I would assume they would have a part lined up by now if it is a problem with what the manifold is made made out of but getting a company to produce them may take some time. I just was told in the letter to not start it. Bad thing is I dont even have a trailer to get it there I borrowed the dealerships to bring it home.
Well, hopefully the dealer would be willing to help out and get the mule back for the fix. I would sure dang hope so.
@@ruthoutdoors Since it will be a warranty repair and you aren't supposed to start it, maybe Kawasaki will spring for a rollback wrecker to pick it up if the dealer can't. I'm about 40 miles from the selling dealer.
@@jimronchetto8592 I remember reading somewhere from Kawasaki that they won't send a tow truck...ever. I am certain I read that somewhere.
Got the same unit bought in March with the ranch windshield paid cash and and will be adding step bars and steel roof when it's fixed used on our ranch in South Texas.
I want the step bars too. Adds a little protection. I like the ranch armor brand...well at least from what I've seen on vids.
@@ruthoutdoors Lucky I live about 30 min from them and will do our own install, seen their products others have bought for the machines and it's top notch
I have a 2024 mule FXR. I'm really bummed out about this, mostly because they don't have a solution and are only working on it. Lots of money tied up to have it set in the garage.
Tractor supply stall Mat has enough coverage to cut out for the short bed and the 4 passenger spots between the drive shaft lifted middle spots. I made my template spur of cardboard and put them on the Mat and then cut it out with a sharp utility knife.
Thanks!!! As soon as I get the chance I am going to get the mat in . I like the bed new and clean.
I have just looked at one. I had two Kawasaki dealerships tell me that the parts to fix it is on the way. I hope they are correct.
I'm a 40 cord a year firewood man and I bought it to haul wood out of the woods. Now I have to change my whole process.
Let's hope this gets fixed before its too late. I'm hopeful as can be, it's absolutely killing me to see it sit under a cover 24/7
I have the same unit only miles on it were off trailer to park in barn , tired of waiting on phone hearing Kawasaki promos about making memories with family and utv , have missed trip and time w /grandkids already , got some email about 500 bucks credit on accessories .Some attorney ought to start advertising for lawsuit, they sold my 2008 club cadet tracker and I am doing farm chores with 4 wheeler and little trailer , just crazy
I hate that for you. That stinks. It's mind-boggling that kawi only has 1 person to answer phones. I can't understand that. I'm guessing only one person. It's the same girl every time you call. I'm starting to get frustrated. I'm really hoping that in the next couple weeks they have a solution.
It could be worse ,I just bought the 24 ranch edition a month ago at 11.5 % interest , I own multiple mules and have been down this (recall)road before with my others,Kawasaki is like Toyota if one has a problem they pump the breaks on all of them ,Ford had same problem with head studs back in 2000s ,Kawasaki is the Toyota of SXS s and will come up with something for sure and carry on kicking butt as usual
Thanks for saving me 45 min on phone! I called customer service and they are all in a meeting learning how to deflect all these calls. Ultimately, 6 months is unacceptable for repair of a new vehicle that was purchased for intent to use it!
@@davidrose378 Sitting on the phone waiting....45 mins. yeppp, that is pretty annoying to say the least.
I don’t think I should have to continue monthly payments for something I can not use
If it is a minimal amount of time I can see where I would be willing to except it. The 17th of May marks 1 month with nothing though. If several months go by I agree with you.
I am at the point of doing an oil
Change and fluid changes too, but I don’t won’t to waste the money if when they do the work, they are just going empty the oil anyways! Thoughts on that?
I have 20ish hours on mine. I am at the same point. I have all the oil change stuff here. If I am going to do the oil change I have to start and warm the engine. Unfortunately for me I am not starting mine and taking the risk. I know others are I just know my luck and the damn thing will shit the bed on me.
I have the same one. I am also itching to drive it. I'd like to know if the fire issue is on cold start or on hot restart. If I knew it was on hot restart only, I could drive it and not shut it off until I am done with it for the day. Mine is sitting in the garage at my house and I have also pulled the key. I look every day for an update. I cannot find anything about the recall online. Offroad vehicles are not overseen by the NHTSA, but instead by the CPSC The Consumer Products Safety Commision. When I search on their site for recall information for these Mules, they don't show anything. Aren't all recalls supposed to be reported to them? The lack of information for a recall of a very expensive purchase is frustrating.
Liked and subscribed.
That is a great question! This is interesting. Maybe they have a certain amount of time they have to report to them in. I am going to look into it. I wish they would just give us a weekly update or something. When I called my dealers service department, they had to look it up. I would have thought they would know all about it and would have given me the heads up right away. Things like this bother me, in my job I don't get to look stuff up...I better know what I am doing and have the answer.
@@ruthoutdoors They said they would give a bi-weekly update. I have had 1 update since I got my letter.
@@jimronchetto8592 I haven't gotten an update yet. Did you get update via email or regular mail?
OK I am a auto mechanic, and my way of thinking is , the combustion is supposed to happen in the cylinders . And the valve timing, controls the intake and exhaust of the fuel into the cylinder and the exhaust out of the cylinder, At no time combustion is supposed to enter the intake side of the engine , that is why they can build the intake side out of plastic, and the exhaust always has to be cast iron or steel pipe, header type material. I am thinking their must be something wrong with the engine design or valve timing . How does it run when it is running. I am thinking about buying one , and I came across this you tube video.
Well, that's why I am thinking this is going to be a computer flash and this thing should be good to go. From hear/say it takes 30minutes to fix it, but who knows. I have 24 hours on mine and it's a blast and a work horse. I looked at all the sxs out there and watched countless videos and reviews and I kept coming back to the mule. I purchased a 3 inch lift for mine and I am dying to install it with a little bigger tire. We are waiting on a government agency to approve kawasakis fix which is bull shit. I think you would be impressed with the mule, especially if you do any outdoor work ect. The model I have has self leveling shocks on it which is pretty cool. It''ll come in handy when I load the bed with deer corn.
If it is just a mater of reprograming the computer , you would wonder why they would need government approval. Does yours run rough or badly in any way.@@ruthoutdoors
@jeffglasman19 nope, mine experienced an issue. I do believe that now, after the fix on startup it is going to be a bit different.
Im under the same with my 2024 mule, Westfield Kawasaki here in my state of Indiana has ignored me
Is that the dealer that has ignored you?
Westfield Power Sports
Westfield, In.
THEY SUCK..
I can't get no one to talk to me about it. I call to ask questions and they hang up. I've emailed them no response. And I'm like you I'm paying on something I can't use so they better either but it back and pay my loan off completely or fork over the amount of what I pay monthly for the time it's been down in accessories.
What bank did you say you financed? I didn’t pick it up, sorry but thank you!
Synchrony. 3.95% for 5 yrs
So if you could buy it for twelve thousand five hundred dollars and wait for the recall to be resolved would you do it?
Half price, that is probably a good idea.
Frustrating indeed. Hopefully Kawasaki resolves this quickly. Just curious what you thought of your Honda Pioneer? I was thinking that might be what I look at now that the Mule is questionable.
The Pioneer was great. Shorter wheel base so you won't bottom out as easy. I wasn't a big fan of the back seats. They were a little uncomfortable for the older folks to sit in. In 5 seat mode it didn't have a bed. I found for what I do I needed a bed full time. I will say....it never failed. Honda is strong. That 6 seater looks nice. 5 seater was to small
@@ruthoutdoors Thanks so much for the quick reply. Appreciated your video and look forward to your next installment. Nice job!
I just sold my pioneer 1000 5 and got a mule just like his the mule is so much smoother in every way
Yeah, really frustrating.
I have a 24' pro FX HD.
I can't even get my lawnmower out of my garage.
New letter;
They're giving us a $500 credit for accessories after a repair has been completed.
****6-5-2024**** This morning I contact the CPSC and spoke to Maureen. She said she didn't have any information to share on our recall. In video update #3 I spoke about the CSPC, please see that video to understand. -Ryan
What was the name of the bank you used?
Synchrony Bank. 3.95% for 5 yrs
This sucks , i sold my 19 mule pro fxt ranch edition, i was going to get the platinum ranch also and now im on the fence about even getting a Kawasaki, the mule pro has the best cab, bed in the s x s world in my opinion, they need to get this shit fixed
I know. I'm trying not to be upset about it. I've got high hopes for this fix. I had a pioneer and went from that to this. Your right, the cab is the best. It's comfortable too. It's great for the rear passengers as the seat sits higher than the front. Easy for my 74yr old dad to get in and out of.
******5/10/24****** I have just received a email from Kawasaki Consumer Services. It says (in brief), Kawasaki continues working on an authorized repair for this matter, no additional information is available at this time. You will receive another update in 2 weeks. So basically nothing new at this time.
i received the same letter i believe there’s more going on and there not telling us . they are worried about Law Suits!! don’t start it ?? push it on a trailer! we all need to get together and start a law suit!! in the meantime i’m making payments and i can’t use my mule ! not happy . anyone have any information please share. thanks
Any updates going on a month
We are reaching out to you with an early update to our bi-weekly email
notices. Kawasaki has announced a customer appreciation program to
customers of our 2024 MULE PRO-FX™, PRO-FXR™ & PRO-FXT™ 1000 models
affected by the stop use request. The letters are being processed for
distribution now.
We at Kawasaki appreciate your patience while we continue to work on the
repair to get your Mule up and running again and back to service. Once
further details are made available Kawasaki will issue the recall bulletin,
a letter will be sent when available.
We will send another update with any additional details on 5/31/2024.
If you would like to be removed from this list please reply unsubscribe
This address will not be monitored for responses. If you have questions,
please contact Kawasaki Customer Care at (866) 802-9381 (toll-free) between
7:00 a.m. and 4:00 p.m. PT Monday through Friday. Please have your VIN
ready when calling. You can also reach Kawasaki Customer Care via online
contact or chat at www.Kawasaki.com through the Owner Center->Kawasaki
Support.
Details of the letter are below. You will receive a copy for your records
This is an email I received today. I also got an attachment that stated they are giving us a $500 voucher towards accessories from the dealer after the issue is fixed.
Only this model is affected?
This is what the recall says when I put in my VIN. 2024 Mule Pro-FX, PRO FXR, PRO FXT 1000 STOP SALE - RECALL. It's the new twin cylinder 1000CC Motor
Thanks for the response, hopefully they come up with a quick solution.
You should have pointed out to us exactly what and wear the problem is.
I thought I did in one of the other videos.
My apologies. I do believe I posted photos in response to a question in one of the videos. The problem is a combustion issue. The "where" is within the intake manifold. So Kawi says. The "why" is what we are all waiting for. Your air intake is where the air comes in feom ambient air. Lift your dump bed and find the air intake. That piece goes to the throttlebody into the intake manifold, which then goes to the cylinder head. Somewhere in there "I'm guessing," is a fuel/air mixture issue. I am not sure. Those first couple pieces should have the same diameter to make the air flow freely. If not, we'll then maybe there is an issue. We don't know until kawasaki says we know. The problem may not exist there, and it may exist in the injectors. Too much fuel? To little fuel? Many variables to consider. When I get a chance I will point to where the issue may exist.- Ryan
czcams.com/video/SUWoc6flBBk/video.htmlsi=X42vNVI2RRI7IGsL
Anything new on fix
Watch my last video I posted a couple days ago
We need to start a lawsuit
I have been educating myself on this process.
I agree on the lawsuit route
I bought my 24 pro fxt 1000 back when it first came out in 23 I traded my 15 pro fxt I had the first 24 in my state been a champ towed a 380 inch bull out of the mountains with it I have over 1100 miles on it. No problems Kawasaki will fix the “ issue” and pussies are freaking out online about it 😂 recalls happen it’s normal just sit back and relax hunting seasons over and my tractor or little 91 k1500 can do the yard work
As a major company I too feel Kawi will right the wrong. When, is the question I think most have. I am sure they are diligently working on an answer. My lease is 5000 acres, it's a long walk with no sxs and my chevy won't cut it on the trails.
Just drive it on your trailer..come on man.
Spred the word contact your state Attorney General office file a complaint Could be as late as October for fix
I'm not an attorney not do I have no legal experience whatsoever but this sounds like a class action lawsuit. Kawasaki sold a product that is completely unusable by its owners. If anyone has any legal experience here and they could chime in it would be appreciated.