2018 Audi SQ5 Ownership NIGHTMARE - 1 Day on the Road, 50 Days in the Workshop
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- čas přidán 16. 01. 2019
- Buying a new car sometimes isn't as stress free as you might think. Here is a story of one families experience with their new 2018 Audi SQ5.
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I have exactly the same car, 2018 SQ5, and mine has been flawless, even better than my Lexus and Toyota, certainly much better than my BMW. Other than changing front and rear brakes, oil and wipers, I’ve had no other issues until today. But I do maintain my car very religiously and change my oil every 6000 to 7000 miles.
Also, some specific VINs are just lemons. There are lemons in every make and model. Buy a car with 20k miles and make sure it only had normal maintenance in those 20k (no repairs). If you see anything (even if it is a minor electrical/mechanical repairs), RUN
I have an 2016 Audi Sq5, thankfully it’s been pretty reliable except for 2 items. One was the panoramic roof rails that was creaking and they couldn’t fix it(twice). The other was the infamous plastic water pump housing. Both was replaced under warranty(this also happened to my 2010 Q5 3.2). 70k miles and running strong but I am preemptive with the maintenance. I clean the intake twice a year with CRC intake & valve cleaner. At 65k miles I changed the supercharger and accessory belt along with spark plugs. Oil changes every 7k miles and I twice used Motorkote engine treatment.
This guy definitely had a lemon 🍋 and the dealer was absolutely giving him the Ahole. I’m glad he got a new 2019.
Never trust a dealer, no matter how good of a deal they give you. I only bought mine when they gave me a 5k off msrp.
Don’t dance with the devil unless your willing to play her game!
In my experience with car dealerships and property managers, when they say to you "we will call you back" or "I will get the manager to call you back", they will NOT call you back. It is a tactic used (at least here in Australia) to get rid of you.
BTW Patrick, just discovered your channel. It is concise, fresh and very informative. I didn't feel the need to fast forward or stop the video at any time. Well done.
Drk280 Thanks so much! Enjoy the videos
Great video! Please make more like it. These instances need to be more publicized.
I was until i saw your video quite keen on a SQ5. And had it on my shortlist .. Now i will have to rethink
The start/stop issue has happened to a few brand new Audis. My mate bought a brand new 2018 A3 & had the same start/stop malfunction.
Great video.
In Ukraine, when ANY functiion of a car doesn't work withing 14 days as expected (can be a single button) you can return car to dealer with money return.
Additionally, if car was in a workshop more than 30 days during calendar year (being under warranty) you can also return a car and get your money back.
I'm a little confused. In your introduction, you said Jake wants to buy one but then leases one. Can you clarify this? Thanks.
this happens just too often - throughout the world there should be lemon laws for at least the first 3 months. i have of a few nightmare stories as well been one, particularly a brand new M5.
I had it happen once on my 2016 SQ5 bitdi but apparently nothing came up on the diagnostics. Hasn’t happened again. Fortunately we have good protection when buying new here in the UK. I rejected two Jaguar F Pace 3.0s last year. Each had numerous problems from day 1. The first one was swapped out for another new one which I then rejected for a full refund after 3 months.
The worst car I ever owned was an audi. An S5 V8. Gorgeous car. Deplorable reliability, and customer service.
It threw a CEL as soon as I brought it home. Never did get that figured out. Within two weeks the wheel bearings needed to be done. The nav couldn't be updated because they don't make updates for that system anymore. It took three weeks (three appointments that I showed up for and they cancelled when I arrived) to get the car recall done.
The cat recall was quoted as an 8 hour job. They weren't going to give me a courtesy car, or a lift home until I told them I'd just walk. I leave them an audi, and get a Jetta in return.
Eight hour job turned into eight DAYS of radio silence. When I finally caught the service manager he said they had some issues, but they took care of it, the window was replaced and looks good as new. Wait... window?
They killed the battery. And owing to the "superior German engineering", they put the battery in the trunk with no manual way to open it unless you are in the car. They locked themselves out. So they tried to hook the inside handle, and broke the drivers side window. The glass scratched the dash, and the door sill right down to bare metal. THEY GAVE ME THE CAR BACK LIKE THAT.
I had to fight them to get it repainted. They did a crap job on that. After they had to fork out for that repair, the miraculously determined the $400 o2 sensor they broke was MY responsibility.
Less than four months after buying it, the ECU fried itself. Towed it to an audi specialist who simply put a new one in for $4700. Drove the car three miles and it fried the second ECU.
The audi specialists response: 🤷♂️
While it was back at his shop someone backed their car into mine and scuffed the bumper.
Audi specialists response: 🤷♂️
Took it to Audi, and they wanted to put another ECU in to diagnose the car, even though it could fry another one. Its only my money after all. Nope. Not doing that.
Towed it to another audi specialist. They wanted to do the same as audi. I held my ground and told them to check everything that could short out the ECU. They said the engine mounts looked bad. We replaced them with the non-electronic versions to avoid future problems. $2300 for the new ECU that I bought myself, and a further $2500 to do the mounts and install the ECU, I find the front bumper cracked. "We had it towed to audi to code the ECU and the tow truck driver had some trouble...."
They towed my car without my consent, and damaged it.
Their response: 🤷♂️
I go after work to pick the car up. They are closed, so they left the keys in the gas filler flap. The brand new battery they charged me for is DEAD, and the tank is on fumes.
Their suggestion is for me to come back and they will boost it. ....and to shut it off to get gas? Will it start again after running for such a short time?
Their response: 🤷♂️
I fill a gas can and go up to get the car. It makes it home. Then the ECU fries itself again.
Their response: 🤷♂️
1052 days I had that car. It ran for 138 of those days.
Never ever ever EVER again would I ever have another German car.
They are overengineered junk. Their techs can't figure them out. Their customer service is deplorable, and they treat your car like a dumpster, but charge high end rates.
I had the same problem with my SQ5 2018. I took it in 3 times. It ended up being in the shop well over 30 days. Ultimately it went into limp mode after arriving home, in the airport parking lot, at 12:30 am. They replaced it after being in the shop for 30 days and they still hadn’t figured out what was wrong.
The one that they replaced it with - no issue.
@Mohammed Aso Dude Audi comes packed with problems, I don't understand how people don't know this. Just imagine buying anything today packed with some much garbage and new tech and expecting no problems
We need a lemon law bought into Australia.
I had a friend here in the US she bought a brand new Subaru Legend I think it's called and it was the same thing the car just had a problem from like the week after she bought it breaking down breaking down breaking down I fix this they fix that but in the end they actually did give her a brand new car because there was nothing they can do I think you actually could buy a brand new car that is a lemon I haven't almost 20 year old Audi she runs like a sewing machine every now and then light will come on and I actually appreciate it because it tells me I need to do something and went into limp mode maybe once ignition coil since I'm somewhat mechanically inclined I fixed it myself so hopefully everything works out cuz I think Audi is a great car
Unlike the Americans, we don't have the Lemon Law in Australia, and the ACCC hasn't been active enough in chasing refunds/replacements for cars that fail to work properly. Holden and Ford have pretty much regarded Aussie Consumer Law as advice instead of law until recently
Awesome review ! Please make me. I was considering the Audi SQ5 as my next car. But I think that maybe a bad idea
What did you buy? I was in love with thr SQ5, but now not sure if I wanna get one. Many bad stories not just this one.
Well done, recently in Queensland [Australia] a customer took the legal approach and went to Court over her Range Rover. She was given a refund.
Hi patrick, great video. I am also in Australia, NSW. As you have stated that here in our country we do not have an equivalent lemon law, how would you recommend one would deal with this issue if it were to occur?
Hi, glad you enjoyed the video. Feel free to send me an email to discuss further.
Really hope he gets a new 2019 SQ5 quickly. Poor guy. I had a similar experience with my, at the time, new Genesis Coupe but the cost of the vehicle was substantially less than an Audi. I didn't get a lawyer and that was my biggest mistake. Luckily I was able to sell the vehicle later to a private party who did not mind the transmission being replaced 4 times. Hate dealerships. Hate.
Are you in the US? The lemon law for many states stipulates that legal fees are paid by the manufacturer. That's why many lawyers jump at the chance to take cases that fit the lemon laws.
It's so weird that Audi can never find an issue/ find a resolution for an issue on their own vehicles; even if it is a common issue. I have a 2016 A3 and I have been bringing it to them for a squeaking in the engine. I'm pretty sure it's not the serpentine belt because it is new. I asked them to check the pulleys and they say the pulleys are still good. As a matter of fact, they say the car never ever squeak in their presence. Now my brother in law and two co-workers are having the same issue and no one can ever find out the issue or their cars either. (2017 A4, 2016 A3 and 2019 A5).
They need to do better.
My wife CPO 2018 Q3 with under 29k miles. With a push/start. It does not want to start. It's been at Audi service department now for 2 weeks (Audi sent a third party towing) and they can't figure it out the problem. My scanner picked up a U0101 Loss Communication TCM. Audi discovered the ECM/ECU is dead on 2/10/2022. There waiting for one to be shipped from Germany.
Unfortunately some other unsuspecting buyer will get the original, repaired SQ5. No wonder in Australia punters prefer Toyota and Mazda with their good, and hard earned, customer relations.
You can fight the faulty car in Aus if you have the money to pay lawyers. Surprised that profession hasn't found this niche market because there would be alot if VW Audi and Merc owners that would need help.
When Audi states they have the same quality vehicles being pushed out from Germany & Mexico, that’s bullshit.I would never consider acquiring ANY European brand being manufactered and/or assembled in Mexico - ever!I wnjoyed the test drive of the 2nd gen SQ5.I wasn’t confident of the model coming out of Mexico.It sucks that you had to take legal action just to get a high revenue brand to simply replace 1 unit since they pump out thousands - especially fresh out of the lot
Brilliant video Patrick. What a disappointment after getting a new and expensive car. Think I will stick with mainstream cars with a good reputation for reliability and customer service. I have been driving Hyundai's in the UK for the past 7 years and they have proved to be excellent.
Andrew K. NI I have been driving Audi’s for the past 15 years with no problems. You can taint a manufacturers reputation on 1 case study. Glad your Hyundai works for you
@@jasonleon1976 That's good to know thanks. Audi's sell well in Northern Ireland and GB, so they must be doing something right. Happy motoring in your Audi.
He should have received a full refund on this lemon. I have never had any significant issues with my A6 and S4. The latter has never had a single part fail on it and is about 8 years old.
@@paull3179 That's great to know. Their build quality is second to none.
I have Audi Q5 for 5 years and i didn't have any problem with him. It is a great car!
Own one so far 11k miles had it for a couple months no problem at all
Come back at 100,000 miles
@@badimpulses17 as long as they do routine maintenance, i doubt they'll have any issues. I've had multiple audi's see over 200k miles just fine.
@@ElyciusM probably made in Germany. not in Mexico.
Come back at 50k miles forget 100. Once parts start breaking its a constant problem. You drive it a few days something else breaks america should not allow them to be imported.
Diane M. Bean at 35k nothing major except rotors and break which is standard maintenance in any car
It's hit or miss with any vehicle.
Oh you bought wrong one manufacturered in China. Mine 2018 performance is well, just oil changes, brakes once. Why not your?
Just to take a little drama out of this story. The guy who complained and then lawyered up was getting a loaner car throughout this whole drama. So, no he wasn't riding a tricycle. Nightmare starts when you own Audi for more than 5 years and when warranty is out... This guy (the narrator, nor the complainer) know what Audi Nightmare really is :)
The other lack of drama is that all legal fees are paid for by the manufacturer. All it takes is one phone call to an attorney and if they agree to take the case after a quick discussion with you, then that is pretty much all you'll have to do. They will do everything and the ones who specialise in lemon law are dealing withe exact same manufacturer lawyers on a daily basis. There is ZERO advantage to doing anything yourself and in fact it's a disadvantage.
The real issue here is the dealer, not the lemon car. A good dealer would have acknowledged the car being a lemon and replaced it immediately.
I've had my 2015 Audi SQ5 with no issues.
I had an issue where my 7 month old B9 A4 TFSI was with Audi for close to one month for engine issues. Ridiculous!
So you are sharing someone elses story?
Ist you story?
Yup 2014 is the last year German Made Q5, after that assemble and made in Mexico. Which quality is the same as in Germany
Quite worrying as I was looking at a pre owned 2018 SQ5, in my mind I know it's never good to buy the first year model and I think this might have sealed my decision
Same here. I’ve been looking at pre-owned 2018 SQ5 as well, and now I’m more worried and starting to look into other options..
@@erickang7177 what options are you looking at? I know the comparable BMW has a fun exhaust but I always hear issues with BMW too. The 2021 audi has a face lift and finally a touch screen inside I'm hoping maybe the 2019 models will see a drop after they release. I know first year models always have issues so maybe by 2019 models they will have sorted some things out. Probably wishful thinking though
Pointless worrying about it. All vehicles are mass produced and there will always be a few that have issues. I had major issues with several Mercedes models, but have never had an issue with an Audi - Luck of the draw I'm afraid.
Lemons happen with every make and models of cars. Sucks when it happens to you but I definitely wouldnt write off a vehicle just because one bad one happened
Prob stretched the chain
Audi are beautiful but I stick to Lexus not as beautiful but reliable and better resale value.
Sadly this seems to be somewhere between incompetence and fraud.
Audi service departments are revenue centric. If four things are potentially responsible for a particular DTC code they will choose the most part and labor intensive job first, the second most expensive job next followed by the third and finally replacing the air filter that is the fourth potential cause.
The air filter being the root cause won't get fixed until all other part and labor intensive jobs have been done. Essentially they replace functional parts.
It's clear that Audi isn't provided with shop manuals that include work flow like GM techs would get.
Wow...I wonder if this has anything to do with Audi transferring manufacturing of the Q5/SQ5 from Germany 🇩🇪 to Mexico 🇲🇽??? I own an A6 and Q7, both made in Germany, and have only had to do routine maintenance over the past 6 years in the USA 🇺🇸 . Knock on wood.
Get a Toyota or Lexus they make true quality
NO, of course problems should not happen with a new car.
I can also give a bad story about the q5
Buying a new car is dumb. My rule of thumb: buy a car with 20k miles with no out of the ordinary repair history. ALL cars tend to have problems that domino if found early on (belwo 20k miles)
I am a Technician working for an Audi dealership. The answer to the problem was simple and the problem was that they do not have a good mechanic working on it. I have ran into this exact same problem and the problem is aluminum shavings from a spun crankshaft bearing getting into the cam adjusters. The entire engine should have been replaced. The reason this sort of issue happens on a new car is because the people who prep the new cars are constantly beating the hell out of them (MAX RPMS) and spin the engine bearing before the engine is broken in.
P.S If you are looking for reliable then you should have never went to Audi. being you bought an Audi your looking for prestige so deal with the consequences.
Prestige is bitch,money will do.
BMW is no different
European brands don't care about reliability
All they care is your money
And audi supporters sit there and claim audis will last if you maintain them, by the time you buy one and drive it a few thousand miles it ends up in the shop constantly you end up replacing the whole car from bumper to bumper constantly. They are junk junk junk
Yep, and consumers are fueling the release of the junk. Stop buying new cars. Cuba was able to repair vehicles for 50+ years. Total was of natural resources and common sense. All the new vehicles suck. Just stop supporting the movement for instant gratification and you will see more reliability offered.
Buy a Toyota is the solution.
Nobody seems to get it. Mexico is NOT the problem neither is CHINA. Is YOU that keeps buying DISPOSABLE cars from company's that order the cars to be made disposable. If audi or whoever wanted a car to last 200,000 miles without issues they would and could do it.
What do you expect, its an engine pushing 32-33lbs of boost in stock trim. No thanks.
It runs about 19psi.....
Bought a Q5 2010. Worst car I have ever bought and last european car for sure.
Bet you a grand the owner is a Millennial. Enough said. Granted it's new, but it happens. And I know this person had a loaner Audi no questions. Crazy how much people can complain, use social media as a tool to bend manufacturers. I've had several performance cars since I started driving in 1995. From new M5s, E55, E63s, and several others. And a few have had issues as such, right after purchase. But given a loan car, while repairs are made isn't an issue for me personally. But I'm not of the entitled generation.