Don't Buy the LiftMaster 98022 Just Yet
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- čas přidán 14. 02. 2024
- This review of the LiftMaster 98022 Wall Mount Garage Door Opener covers some of the same great features of the older openers. Yet no that LiftMaster has omitted the cable tension monitor to keep up with the competition, there is an issue with this opener that is frustrating the new generation installers and homeowners.
#wallmountgaragedoormotor #liftmaster98022review #garagedoormotorreview
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I just finished installing one today, ... works like a charm!
Thank you for the feedback!
What were the circumstances of the 98022 installation?
What type of garage door is the opener operating?
Did you have to service the garage door?
How as the garage door balance?
Just installed mine today. Hoping it works ok! Manufacture date is late January. Thanks for your video, thumbs up! Will monitor!
Curious. You did the installation yourself? Where did you purchase your 98022?
@@sosgds Nope I had ProLift Garage Doors do it here in Highlands Ranch, CO. Purchased the opener from an Amazon Garage Parts wholesaler for $525. $200 installation fee. Working so far so good, got it connected to me two Tesla's with MyQ free 30 day trial. Anyone have a promo code? I am buying the 10 year plan. Ordered the wireless control pad 885LM as well. $30 wasn't too bad. I had heard some gnarly things similar to what you're speaking about in your video but with the manufacturer date being so recent, I'm crossing my fingers that the login board issues have been resolved in production. I'll keep you updated!
@@loganwillis3091 Thank you! Yes we would love to hear your experience with the opener.
I have the Genie B6172H Wall Mount Smart Garage Door Opener for over a year. It is working great! The new app talks to Google whole home perfectly. I like asking Google to open my door as I drive to my house.
I had the 98022 installed yesterday. CHI plank style steel door with 17. insulation and I got my first 4-1 error code today. Reset to #1 waiting to see what happens next!
Thank you for posting this video!Got two of them. On the single garage door no issues whatsoever. On the double door, problems started after couple of weeks and have been dealing with the 4-1 error constantly for months. I have tried to take weight off the spring and make the door heavier, but that hasn’t helped much. I have also tried programing it on different travel settings and that hasn’t resolved the issue either.
Hello. Thank you for sharing your experience.
Which travel setting have you tried?
What type of garage doors are these motors operating?
What area do you live?
I Jane same issue! The small door works fine, but the double door always has problem, the technician came 3 times already, after he fixed it by changing the mode, it worked fine for 2 weeks then the problem came back!
Thank you for sharing your experience.
What door profile was the opener set to?
Door profile 3 or maybe 5?
Thank you for sharing. Do you know what door profile the opener was set to?
Good video. Thanks for sharing.
What’s your opinion of the “Genie” version of this opener? Any issues with it?
Thanks for your time.
Hello! Thank you for your question. I just did a review video on the Genie 6170.
Here's the link: czcams.com/video/B3gKBZBPANo/video.htmlsi=hlHIGZ5ad-T2avpZ
Just purchased the 98032 model, which appears to have gotten rid of the cable tension monitor? Any other thoughts on this model vs your review here?
Would love to hear your opinion on the 98022 vs 98032
Thanks for sharing your knowledge Garage Door Master! I will recommend your videos to everyone!
Thank you so much!
I just installed mine today and so far so good....
That's good. Please let us know if the opener gives you any issues later down the road.
Well it didn't take long, And now it does the excessive force opening or closing about 30% of the time
@@sosgds it definitely seemed to have to do with temperature when the door started expanding after it got warm it wouldn't open or close.... I reset it after it got warm and it's doing okay at the moment.
I loved the opener but had nothing but problems with it. It worked perfectly 75% of time but got all the codes you mentioned the other 25% of the time. I uninstalled it and went back to my old center mount belt drive unit for now. Liftmaster sent me a new logic board and travel sensor board but did not fully solve the issue. My 3800 has worked perfectly for 10 years on my other door (never one issue).
The 3800 was a trailblazer in the wall mount garage door opener space.
What type of garage door do you own?
Did you do the installation on your own?
After the logic board and travel sensor, how long did the 98022 last before failing again?
@@sosgds The 98022 went on an insulated double garage door. The door is perfectly balanced and glides smooth as silk on the track. I installed the opener myself as I have with all my past ones including the 3800 I have on my single door. The opener worked perfectly for about a week after replacing the components then got the same error again (I reset the travel limits and worked again for another week). I never had a problem with any other openers. Clearly Liftmaster has bugs to work out of this model.
Thank you for sharing these details. It helps out the community.
I ran into it a few times. I take a terminal off the battery back up then unplug it and then reset it from scratch
Hey can we get a review on the beam up thunderbolt model please?
Do these issues also apply to the Chamberlain RJO101? I just saw your other video that said these two models were pretty much the same.
I have yet to have a problem with the RJO101. Yet these two motors are practically the same. I think the main issue with these new Chamberlain/LiftMaster openers is the software.
Thanks for the video. Mine is broken after 1 month.
Contact LiftMaster. Lifetime warranty.
Hello. Thank you for sharing your experience.
What has LiftMaster done for you?
Who installed the 98022 for you?
What can you share with us after these past few weeks?
The company came out and installed a new “head” 🤷🏻♂️
Works great. Occasionally loud spring bang.
I install one today and have a lot of problem especially to activate the sensor motion wall panel. Can you help whit this??
Hello! Thank you for the question. What exactly are you having a problem with on the wall console? It's possible that it's gone bad or it could be a dud.
Where did you purchase your 98022 from?
What has LiftMaster offered you for solution to your problem?
The problem is not excessive force, the problem is the algorithm implemented in the processor is unstable with some doors. They don’t have enough phase margin and it starts jerking while traveling. They need a new control systems engineer to derive a functioning controller that is stable over a wide range of doors or have it auto measure the doors and adjust for the door weight and rollers. Really shouldn’t be that hard. They need to hire a PhD who could do this on a weekend.
Fascinating! This is a very interesting insight.
Aside from the hand pressure test, what other test or diagnosis could help get to this conclusion?
What would it require to update the processor?
Has LiftMaster offered any direction with your situation?
If connection to WiFi is there, the operator will get the software update, replacement circuit boards are available through LM if problem continues and WiFi is not available. But the problem was a software issue
Thank you for the feedback! I will reach out to LM.
You know too. It’s clearly a control system stability issue. Insufficient knowledge in control systems and verifying over a large range of doors. Just bad engineering. They fixed it in the new logic boards. Too bad not over WiFi updated.
@@rb8049
Interesting!
I spoke with my LiftMaster rep and he had expressed that there was an over-the-air Wi-Fi update. Yet there are some reports of the 98022 getting the update and still failing.
Thank you for sharing all of this great information. It definitely helps out the community.
The tech who installed my 98022 yesterday wired in the old cable tension sensor from the 3800pld we replaced. When I disconnect the wires the door will no longer close and a get a 3-5 error code. So I can’t even complete the travel settings. Liftmaster hasn’t been any help.
That is baffling. I wonder if the tech did not realize this updated opener does not require a cable tension monitor.
I’m having these exact same issues as mentioned and tried all of your suggestions. Level door, slightly heavier spring, angled the door tracks down slightly. I’m trying to get lift master to exchange to a normal overhead. I’ve had a professional install and just had no luck. So painful living with this every day
Thank you for sharing your experience. Can you share some of the circumstances about your garage door?
What type of garage door do you own?
How long did the excessive force error code manifest before installation?
How many times has the dealer installer returned?
Unfortunately i do not know the garage door type.
The excessive force code came within 2 days of install. I can reset the door profile and get roughly 2 days or working time then it faults with excessive force.
Dealer came out 4 times in total with the initial install. I couldn't take it any more and liftmaster is exchanging the unit for a normal overhead unit. @@sosgds
Solution is to call LiftMaster and order new logic boards. I just installed the replacement board and it fixed it.
I have been using the 3800 for about ten years and it has always worked great, but I need to replace the logic board. Have been looking at the RJO101 and the 98022. since it would only be a few hundred more than the board, but now I'm thinking I should change the board and keep using it.
Hello. Thanks for sharing your situation.
I am working on a Chamberlain RJO101 review. I hope to have it out soon. But I believe you can have the confidence that wall mount GDO will work fine. Additionally LiftMaster has updated the software to the 98022. It should have the bugs worked out.
I have been installing nothing but Liftmaser/ Chamberlain for 26 years. I have 3 sidemounts sitting in boxes right now. I went back to these jobs multiple times, they will work for about a week and then have the exact problem you are describing. I called and was on the line with them for 40 minutes on a very cold Michigan winter day, after answering multiple questions, I asked them if they have had many complaints and the said yes, however they wanted me to try adjusting the door even though I have been installing for 26 years. I just gave up. I found some old ones and they work fine. I was in touch with them last week, they wanted me to re-install them so they can over the problems before they will send me new boards. I don't even know if new boards will work. Do you know if they fixed the problem?
Thank you so much for sharing your feedback. I definitely feel your frustration.
I have not spoken with LiftMaster directly but they have communicated through their forums efforts to fix this issue.
1. Updating MyQ app
2. Sending out boards.
I have installed a few more after this video and up to know they are working fine.
Awww man! I am having a 98022 installed tomorrow 🙄
Hello! Please let us know how the installation and experience goes.
@@sosgds Well, it took 2 weeks and now I have the dreaded 4-1 Excessive Force error. I had to enable Profile 5 to get the opener to work...
Im looking to buy 2 side mount openers for my 12x12 insulated doors. what would you recommend? Sounds like this opener is not the way to go until the issue is fixed.
Thank you for your question. Are these 12x12 garage doors insulated? Are they being installed in a warehouse?
@@sosgds they are insulated, and its a 40x60x14 building aka my car garage lol
Fascinating! You should be good with these openers as they are designed better for high lift track garage doors.
This is a fine opener. But with new logic board. Make sure you have the new update.
So I have a new garage 15' wide x 30' long x 12' high with standard roof 3.12 pitch. It has a 12' wide x 10' tall roller door with chain. I really like the LiftMaster 98022 but after watch your video I am concerned about getting one installed. I saw that you did the video in Oct 2023 and another Feb 2024. Has any changes been made or solutions found that would make me feel better about getting this door opener?
Hello. Thanks for the question. In all honesty, I have yet to see a real solution from LiftMaster about this issue. At the moment I can't recommend the 98022 to anyone.
So what do you recommend for a roller garage door?@@sosgds
If you can find it in stock, I would consider the LiftMaster 8900 LJO.
If you order a new one, should be fine. The old logic board was bad.
Thanks for this, almost pulled the trigger on it since its the newer model but I dont want to run into issues. Thinking the RJO101 is the better choice for now. I agree its hard to find trustworthy installers where im at too!
Thank you for your feedback. I have installed a handful of RJO101 openers. No complaints yet.
What are the garage door opener installers charging for a wall mount opener in your area?
@@sosgds Anywhere from $400-$660 here in SoFlo but only a 1 year warranty on install which we all know nothing (hopefully) breaks within the first year AND if anything goes wrong with the unit I have to go back to the manufacturer. Thinking my buddy and I can install it ourselves, your videos have been great!
Thank you for your kind feedback. Please let us know how the install turns out.
@@sosgds Its installed and couldn't be happier with the unit! Thanks to your videos and once I figured out my own house wiring (new house) the install with the BILT App was a breeze! One question though, is there any harm installing more brackets to secure it to the wall better? I know the one should be sufficient but I'd rather be safe than sorry 😅
I'm so glad to hear that!
You can, but it's really not necessary. The designed bracket is good enough.
I’m having a new garage built in the next few months with a 16x7 door and was hoping to have this model installed by a professional because I already own a MyQ homekit hub and want another liftmaster/chamberlain model that I can hook up to that hub to maintain homekit capability.
Hello. Great question. Unfortunately, the Chamberlain Group, the parent company of MyQ has discontinued integration with Apple Home Kit.
@@sosgds So even if I currently own the Chamberlain MyQ Home Bridge set up with my current Chamberlain MyQ garage door opener, I wouldn’t be able to connect it to a new opener? I figured since it was already set up and still works, I could add a new device to the hub.
If you have an existing account you might be ok. But if you are setting up a new Home Kit, then it won't work. Here's an article about the whole change of the platforms MyQ works with.
www.theverge.com/23949612/chamberlain-myq-smart-garage-door-controller-homebridge-integrations
Hey Santiago, I haven't seen many installers install the jack shaft opener and adjusting Horizontal Track when installing this opener. Usually I get calls on door not closing do to horizontal track been left level from previous trolley opener and has problems closing and giving closing force error when new jack shaft opener is installed. When I install a jack shaft opener I always rise horizontal tracks about 2 inches or so, that way opener would have a easier way of closing garage door and usually i rarely see a closing force error. Hope this helps, like your videos!
Hello Juan! Those are great suggestions. Thank you for sharing all of your great insight with the community.
I installed on an RV sized door (16x14 I think) after the Genie wall mount busted. So far so good. I hope I don’t run into any of these issues. Liftmaster wall mounts have been pretty reliable in my experience
Thank you for sharing your experience. I'm surprised the Genie didn't hold up.
What area do you service?
What brand was the 16x14 door?
@@sosgds I’m in Orlando,FL. The door was C.H.I
@@sosgds yea Genie worked for a good while but the issue I’ve run into more than once is that the Genie wall mounts just don’t seem to be well built. The shaft assembly seems to always break after a while.
Greetings!
This is good to know. I need to make an updated video on the Genie wall mount opener.
Been having problems with one, changed it for another one… still giving us problems :( it does get the 4-1 error code
Hello! Thank you for sharing your experience.
Have you tried to set the door profile to the 5 setting?
New logic board from LiftMaster. Call tech support.
Will this opener work with a low headroom track? Will any wall mount?
That is an excellent question! If you have a 3.5 low head track for a 6-in low head track it will work. Of course it won't be as smooth on a standard track or vertical track. If you have a zero head track unfortunately it will not work. You would have to find a way to reconfigure your garage so that way the Jack shaft opener could work.
@sosgds I believe mine is a 12" track. It seems the drum & spring turn the opposite direction from what I see in your videos. Can you reverse the upward direction of the motor?
Ah I see. You have reverse torsion spring or rear torsion spring?
@sosgds sure? Lol I honestly don't know. It's a 12w x 11 tall door & I can't find an opener that isn't over $1000 so I was thinking about doing a side mount.
The Genie 6170 might be the way to go. I installed it on a similar door and have had no problems.
Why do they not recommend using an extension cord with the wall mount units?
you can use a extension cord just need to be same gauge of cord or thicker.
Great question. The manufacturer does not recommend long use of the opener on an extension cord. Yet if the cord is a good thick gauge it will survive. That being said we encourage our customers to have a dedicated outlet installed. It's a good way to protect their investment.
@@sosgds thanks for the reply
Has Liftmaster acknowledged that there is a problem? I have 2 - 98022 openers and both randomly present the same error 4-1 excessive closing force detected.
As you mention, extremely frustrating!
Hello. Thank you for sharing your experience. LiftMaster has acknowledged this issue. They are trying to get answers to the dealer installers.
One of the things that you can do is try a different door profile. You can try the 3 blink profile or the 5 blink door profile.
good to hear!@@sosgds
@@sosgdsFurther to this, Liftmaster tells me they pushed out a firmware update through the MyQ app. It’s been a week or so and so far, so good. Will post an update if things change.
Further to this, apparently Liftmaster pushed out a Firmware update through the MyQ app. I’ve had no issues for about 10 days now.
Apparently Liftmaster pushed out a firmware update through the MyQ app to deal with the excessive closing force error. I’ve had no issues for 10 days now.
I purchased the 98022 from Amazon, I installed it myself the other day. (very easy) The firmware was updated to version 3.3 after connecting it to the myQ app. All is well so far. Fingers Crossed!!
Hello! Thanks for sharing your experience!
How has the 98022 held up in these last few weeks?
How long did the update take effect?
Were there any other issues to the operating experience?
@@sosgds So far no issues with either units (2) I believe the update occurred shortly after linking it to my wifi through the app. I was able to check the firmware version using the digital door opener attached to the wall. The OLNY issue, so far, was with my older vehicles not linking to the Homelink until I purchased a Homelink repeater. Fingers still crossed!!
@@shube3103 Wonderful! This is great info. Thank you for sharing your experience. I hope all stays well with your new GDO investment.
Yes, have run across this problem and a liftmaster employee said to do this
Excellent. Which door profile did you end up using?
To do what?
LiftMaster has 5 door profiles that are designed to work with specific drum settings:
Door Profile 1 = Standard to Heavy Weight Door* with a 4" drum (Recommended).
Door Profile 2 = Light Weight Door with a 4" drum.
Door Profile 3 = Heavy Weight Door* with a 6" drum.
Door Profile 4 = Light Weight Door with a 6" drum.
*NOTE: Drum sizes may vary by manufacturer.
For Standard Lift Sectional Doors:
Drums less than or equal to 5", use 4" drum.
Drums more than 5", use 6" drum.
Standard to Heavy Weight doors are those with solid wood
interiors, wood veneer exteriors, glass windows, insulation,
and/or decorations.
Ok, just didn’t see that in the thread. And yes, I’m well aware of the profile settings. My door would fall under profile 2, which I originally set it to. When the errors kept happening, I set it to profile 1 since the manual says profile 1 is “recommended.” As an aside, why would they stipulate that any profile is recommended if the door doesn’t fall under that category? This problem is clearly a flaw that Liftmaster needs to rectify. I called them once and the person on the phone acted like “what, what problem?” With all the negativity on line regarding this issue, I’m sure they are aware, and shame on them for not putting out some kind of bulletin telling consumers they are working on it.
the new programming setup is very crucial especially for the weight and height. the manual specifies what to do and how to set the force for what door setup
Yes the door profile programming is a vital step in order to get the door operating.
Wrong. The opener has issues that Chamberlain admitted but never resolved. I had to eat my opener which was professionally installed, Chamberlain slow walked me and finally ignored me. This was a waste on $1,000 between what I paid for the unit, professional install and adding a dedicated outlet.
I got 2 , one giving me error 4-1 excessive force
Hello.
What has LiftMaster done to help you with your issue?
Are you using the MyQ app?
Call LiftMaster tech support. They will send new logic boards for free.
I find door profile 5 works when this situation happens. I’ve installed a lot of these and have only come across this 4 times. I called liftmaster directly and this is what they recommended.
Thank you so much for sharing your experience. Yes that's one of the things that we have done to get this wall mount garage door opener to work.
But it begs the question that if we have to trick the opener to think that it's lifting a high lift door when in reality it's only a 12-in track radius I do have concerns. Specifically how is the software designed to know when there's slack to the cables. Theoretically the one or two door profile setting should be able to work within those circumstances. From what I understand the fifth door profile is for a different door configuration.
At the very least I'm not 100% convinced how this operator detects cable Slack if it's on a completely different door profile.
I 100% agree with you. It’s definitely one of my concerns. Since I’ve installed so many of these, I’m not very happy hearing about these problems. I even reached out to my supplier today asking about this problem. They responded back saying it’s a very common issue and liftmaster will replace the board. That’s great, but my time won’t be paid. So I’m seriously contemplating switching to the genie side mount now. Thanks for the quick response, and great channel!
@@CanadianDoorMan thank you for your kind words!
Let me know how you like the Genie 6170 once you install it.
Definitely will! Keep up the great content.
If you so much as mark the door track with a Sharpie, the operator will have problems......LOL. Get a LM MJ or a trolley
Well I try to find 8500w all the time because I saw this problem with so many people and no one wants to come back to replace it ! as long as liftmaster doesn't fix this problem I wont be buying this new model
Thank you for sharing your thoughts. I do hope LiftMaster can find a thorough fix.
Just had new doors installed. Perfectly balanced. Doesn’t work with the new doors!!! Worked with the old door. If I press up on the door while it comes down, it works fine!??? WTH!?
Interesting! Thank you for sharing your experience!
What brand or model of garage doors did you have installed?
What area is your property located?
Call LiftMaster and order new logic boards. Will fix issue.
@@rb8049 thank you for the update!
How many logic boards was LiftMaster willing to send to you?
Did you personally replace the boards out or did you have someone do it for you?
Have you seen the new liftmaster 98032?
Hello. Yet I have heard about this new opener. It looks like a beast!
Seems like the crappy ZAP operators that sense resistance on closing which is considered UL rated safety. Any kink in the track, binding roller etc causes problems. Stopped selling them years ago.
Sounds like the undersized the motor in the new one. Shamefully to improve margin, most likely.
Now that's an interesting perspective. These DC motors are smaller. Yet they are designed to offer more torque.
It’s a programming issue. The control system stability is poor.
I have the best door opener in the world and it costs nothing.
My ARM!!!
It works day, night, no power, etc. 😂😂😂
Why the weird zooming?
Dramatic effect! :)
That's a great question. How much do you know about the algorithm?
💯
Profile 1 setting to 3
Thanks for your suggestion. So from what I understand profile one to three are for standard drums. And four and five is for high lift drums. I've had many suggest to stay with a setting of five for even standard track assemblies.
What do you suggest?
Changing the drum settings and that usually fixes the issue, liftmaster will not tell you that. Have tried it and it fixed the issues
Hello! Excellent suggestion! Are you talking about the Door Profile programming?
Man why the 9100 behind you?!
Great question.
What do you not like about the 9100 model garage door?
Would you say that is the most hated garage door in the world?
honestly getting rid of the cable tension monitor is a big red flag because the opener can't detect if there is something wrong with the cables or not and risk throwing them. honestly genie is overpowering right now and liftmaster is going downhill
Not true. They can sense from the motor torque.
Thank you for the very interesting perspective. Many felt the CTM simply was just another sensor. I can remember so many jobs where I had to replace faulty CTMs. But not having it on the 98022 is a plus. I hope LM can work out the bugs.
Call LiftMaster tech support. They will send new logic boards for free.
Hello. Yes I have heard LM will do that. And I believe they also are pushing a software update thru MyQ.
What has been most effective in your experience?
How long did it take for LM to send you a new logic board?
8500 was a great opener (I have been installing doors and openers for 16 years) everything else is a piece of crap.
Can not find a side mount opener that I like for residential use ( ps I live in Canada)
The older 98022 need the logic board replaced. Problem fixed with new board. Cause is a control system stability issue. Poor engineering. Was fine on a previous door and installed new doors and it stopped working! New boards fixed the issue. It’s a good door opener. Buy today. Not last year.
Thanks for the feedback.
How many logic boards did you have to change out?
What did LM require in order to do the board swap?
baloney . My contractor replaced the unit, replaced the board and updated the firmware. It worked for a few weeks then started throwing cables off the drums. What a POS and a huge waste of time and money.
@@musiccovertart4153 Thank you for sharing your experience.
How long ago did you have this motor installed?
How long after did it start to give you issues?
What was the motor that you finally ended up with?
Still better the a junk Genie product. I don’t care what you think
I always appreciate your loyal response Sam!
Now, have you installed many of these openers?