USPS Is Dropping The Ball For Ebay Resellers
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- čas přidán 24. 04. 2024
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UPS lost a set of dishes that I sold for just under $500 S&H included. I had added insurance and signature confirmation. Get this... UPS said they delivered it to a UPS freight truck driver, and HE signed for it and it was NEVER scanned again or found. After almost 2 months, and a million messages and calls between myself, the customer, and UPS I FINALLY got reimbursed. Thank God the customer was so very kind and understanding, It was a horrible, timely mess. The customer (Dean H.😊) and I built such a rapport in those 2 months, we still say hello on holidays through eBay messages. 😊 We trauma bonded, I think. 😂
Haha I think the real crime is $500 dishes
Glad you got it sorted out
@kb6530 lol! And that set wasn't even the most expensive I've sold. I once found 4 plates in a storage unit sold them for $1000 each plate. 😁They pay it, I sell it 😁
Hey CWP. It was a Fed Ex driver who was relatively new. He actually made the stops (according to the GPS record) but didn’t want to walk up to the door. His supervisor questioned him about it and he immediately resigned. Fed Ex rewarded me with a check for letting them know and returning the packages. Very kind of them.
Were you dumpster diving Uncle Steve? Or just came across it?
@@silverfoxfinance yes. Lol
How much was the check, though?
@@MrKwill420hmmmmmm. Don’t know if I should say but let’s say between $100-200
Where I live if you steal something of a porch you might get a pants full of buckshot
Yeah buddy, the way it should be.
Got to love it when you receive a notification from the USPS that they can not find a package and concluded that it has been lost even though it was delivered months ago and their tracking shows delivered.🤣
I am very happy with Ground Advantage!
For usps I get a scanned receipt standing in line, then when I track the packages, if after 7 days it is still showing e route to next facility, you can go online after7 days submitting the missing mail search…..that usually lights a fire under them to get the package moving when it’s just sitting at a distribution center. Going through this now on one. Yet, when I asked my local mailing USPS they told me wait 30 days before submitting lost mail. Nope go online its 7 days!
Your so smart. I have fun when you post😊!
I ordered something on Ebay, the seller was in Illinois and I'm In NJ, it took well over a month to get it! NOT because the seller didn't send it in a timely manner but because it apparently in a usps facility 2.5 hours away from me for 2 weeks! I couldn't believe it! The seller told me that I wasn't their only customer that happened to!
Same. I had 2 orders I sold bounce between zanesville and Columbus ohio for over a week. Like 9 days just back and forth back and forth
I had one just two weeks ago sit in Nashville for 4 days. It was headed to Florida from NC 😮
USPS has been building new distribution centers to handle all the packages they are shipping - it’s causing delays all over the place. Growing pains…..
I had one was supposed to go from here in Georgia to Florida and somehow went to Kentucky first then came back to Georgia and then went to Florida. Luckily going to Kentucky only delayed it about 3-4 days
Love the channel. Great info. I have spent the time disputing every after-the-fact-fake-billing-charge with eBay, and CapOne for my CC and won all those cases. Their billing errors and inability to line up their QR billing with e-bay is not your responsibility, resellers. Snap photos of your shipments on the scale with your tape measure extended. It is not a waste. I primarily use USPS Ground Advantage, followed by UPS Ground, and occasionally Fed Ex Home Delivery, in this order. I get nearly all my shipping supplies from home store dumpsters, free. The only thing I really buy is tape. Normally get that at Dollar General for about $3 every 55 yards, which isn't great, but isn't horrible. I also use Pirate Ship but only private sales. Also seeing UPS beat out USPS GA now by a penny, which isn't enough for me to switch, because UPS is farther from my house by a half mile, lol.
I live in Missouri, just 8 miles from the Iowa border and 12 miles from the first post office in Iowa. My local post office sends everything to Columbia Missouri, then packages tend to bounce between St. Louis and Kansas City before they go anywhere. Anything that goes across the border to Iowa, Minnesota, the Dakotas, Nebraska, or Wisconsin takes 1-3 days extra. So I rented a PO Box at the Iowa post office and got to know the postmaster there. Everything goes to Des Moines the same day where it goes almost directly to ANYWHERE and doesn't bounce around. I sent a media mail package through the iowa post office that arrived in New Hampshire in 2 days! There are some border town USPS locations that are just horrible with logistics. I get comments on fast shipping all the time now that I drive the 12 miles to the Iowa Post office, and deduct my daily mileage. I may even start an "Iowa Express" dropoff package courier business that will bypass the local post office for packages headed north.
I live in Baltimore City…we have porch pirates for sure! I haven’t had anything stolen personally because I’m very conscious about it and watching the delivery, but I see it all the time! My boyfriend and I have confronted multiple people doing it and they’ve always gotten pissed off and tried lying to us and ultimately give up and drop the packages. I see a lot of my neighbors order stuff and then leave for the weekend and packages pile up on their front stoop! I can’t believe it sometimes because I will never order anything if I know I’m not going to be around for a few days to a week to receive it. But luckily a lot of us know each other and try to look out for packages for each other!
My roommates have had stuff stolen from our mailbox/porch, but I've gotten lucky. We have a note on our mailbox not to put any packages in it since it's too far away for the camera to trigger when someone walks up to it.
I agree with you on the insurance on $$ packages. One thing a seller needs to keep in mind that's more important is the *cost* of the item, and not so much the retail. OK, assuming the package is gone forever and you have to refund the buyer, you are really out the $200 (retail) for the item. That's money out of your bank. However, keep in mind that the total refund that you pay back to the customer (including shipping, "service charge" etc.) is deductible (IANAAccoutant) on your taxes as a refund/loss. Keep a record of that refund for your EOY taxes! And: the part that should be easier on your mind is that what you are out in real time is your initial investment (the cost.) If you paid $5 for the $200 item, you're out the $5. If it was something very breakable and you dropped it/broke it/had to mark it out of inventory, you would take a loss of $5, not $200.
Good info
Thankfully a few days later it magically appeared at my door early morning. My guess it was delivered wrong and the person who received it thankfully dropped it off to my place. Doubt it was USPS because it was around 4:30 am. Thanks Kevin I appreciate everything you do
So thanks Kevin😊
Especially here in Virginia at the Richmond distribution center packages are getting held up for weeks sometimes.
Hey Kevin, great vid! I live in a trailer park in the city so we do get porch pirates. I live with my brother and we're both retired so there's always someone home to receive packages. We haven't lost one yet, However, I used some 10 pound weight lifting weights to put on top of my garbage cans on windy days. They stole those, lol.
I love you videos, you are the first one who got me saying. Yes I can do this !
The tax thing for 2024 video I saw, and I Am a big American History Buff ❤❤❤
So as I was watching your video explain Taxes, I started thinking of England and the Revolution because of taxes. Isn’t that why the Boston tea party Happened? Double Taxation? Now Reselling going that way?
Thank you so much for all your content I have learned so much.
Yvette
Horror story from last month. I sold a 1970's ford tractor pedal car for kids. I weighed it and did calculated shipping. When it sold a couple weeks later ebay charged me more for shipping than was calculated. Then UPS charged me after the fact $50 for additional shipping. I disputed it with ebay and its taken a whole month and yesterday I finally got an email from ebay saying I won the dispute because UPS automatically calculated weight on its dems 🤦♂️ I still lost the $20 ebay upped the shipping after it sold, but at least I got my $50 back from UPS.
The same day I sold a copier. Crated it up and shipped it to California with Fedex. They destroyed it, im still trying to get my standard $100 insurance money back. They also over charged me by $50 on shipping. Ebay has the notice that they are aware of this situation, but I have yet to get that refund or my insurance money.
All this bad luck or sloppy package service providers....
Dimensions and/or weight off? Items that big? Most likely!
Hi Kevin, I was doing a favor for a friend at work. I listed his Leica camera, it sold for over $2,000. I bought insurance and signature required. The customer messaged me that he was notified it was delivered, but he didn’t have the package. He looked around and found it in his flowerbed. The carrier did not have the package signed for. I was sweating it for a while there.
That is funny this topic came up. Specifically regarding dropping packages off. I have for years (maybe a decade or two at this point) have simply dropped packages off without receipt or watching them scan the items. They have a drop box if that is full I simply go inside and they had a counter they let people who didn't want to wait in line just drop them off and continue. Never have problems with people getting their stuff so I find getting a receipt or watching them scan items into the system irrelevant. Anyways, that isn't really my complaint, it is specifically about dropping packages off. My latest time dropping off, the drop box was full, so I go in and drop the rest on the counter. As of now I guess you can't do it (they have put some type of computer at the drop off counter). The worker now says I have to wait in line doesn't really matter how long it is to simply drop off my packages and carry on with my day. It almost is like the workers don't want the packages ... its a little silly to me.
We have a great relationship with our regular mail carrier. But we have major issues every time there is a sub. A few years ago we had multiple occasions when the carrier took hundreds of dollars of Amazon packages that were delivered to us along with our outgoing packages. This happened over multiple days. When the carrier doesn’t take the time to scan, there is risk of this; so beware when you’re doing porch pick-up. We contacted the post office and they basically said, “too bad.” We never got the packages back.
Thanks for the video - shout out for that Mississippi State license plate!
Ground Advantage can be a really good deal. Those shipping smaller and lighter packages aren't seeing a discount. I did have one package go all around the mulberry bush during the Pandemic lockdown. It was going one town over and I could have hand-delivered in under an hour, round trip. Took about two weeks. No lie.
Yeah, I had a $2,500 Figurine item I paid for signature required and not only did they not get the signature, they didn't even scan it that it was delivered. Just glad buyer didn't contact me.
USPS Parcel Select was the online version. USPS Retail Ground was the version you would buy at the post office.
Ground Advantage has been a game changer. I collect and sell movies and now with Ground Advantage I can ship everything in a box which allows it to be further protection from damage.
The postal worker who is normally at the post office in my town is a PITA about giving receipts and scanning to master sheet, which I don’t understand. The post office in the town next to me has employees night and day better with customer service. They don’t ever make me feel like a chore. I just got a refund check from usps for a lost item. I filed online. It was easy, and got check in under 2 weeks. Think you might need a USPS account.
Pirateship is necessary. And here is why. If you got AMEX Hilton Business card than you get double points on shipping and Pirateship I can confirm is a shipping charge. I get points and can use them with the family. With eBay there is no benefit unless you use FedEx since Pirateship does not have FedEx. If you sell a lot then those points can add up.
I guess I am still learning the nuances of shipping costs, but I have thought that Calculated was better for buyers also...? Just thought taking location i to account helped. I still look at the options when something sells and pick the best rate. Very occasionally, an option besides Ground Advantage will come out better and will pick that.
I’ve worked in retail for 35 years…the customer is NOT always right. But that doesn’t mean you can’t still give good customer service 🙂
I’ve had 3 packages marked delivered “to person”at our local hub, then delivered to the buyer the next day.
Yes i notice the same thing even metioned it to the post office workers how cheap some items have been to ship ground advantage
Hey! Great video as always! Question - on shipping the pennant, why wouldn't you just roll it up nicely and ship in a poly bag? Am I missing something? Thx!
Another problem with pick up is you have to schedule it. So that means it’s picked up when they can not necessarily the day you have it ready .
Kevin,
I have had many issues with the USPS in the past several months showing mail delivered but not showing up for days or even weeks after being sent. This has made me spend considerable time answering complaints from by eBay customers and answering cases opened not receiving their product. I have to write to each of the and tell them to be patient that it happens often. Most are good about it but some think I am scaming them. The product has always showed up eventually so far but the damage is done. A lot of these occur with the eBay Standard Envelope. I send items out in a day and some have not arrived up to 3-4 weeks after being sent and tracking showing delivered. I spend a lot of time taking care of customers over $3-$10 purchases. Don't really know what else to do. Would appreciate any advice.
Also, I've watched your shows for about 3 years and learn something every time. I also am in DibDit and bought some comics from you. Keep up the good work and the good fight.
Uncle Lou
Ups lost my father in lows long box of comic books. (300 1980s originals from his childhood). I’ve spent 12+ hours over 3 months calling to track it and when I finally tried to just get the postage and max $100 refund, I spent 4 hours trying to get them to do it and ended up giving up. Never using UPS again. Lesson learned.
I only use Ground Advantage now , and happy it comes with $100 insurance. My flat rate shipping price only once made a buyer ask for a shipping refund because it was less to ship then they paid , but no one refunds me when I pay more then the flat rate price. I told them flat rate is not based on destination , and includes handling as well. I refunded them the difference because they seemed like a Newbie on Ebay.
I take the stand of "The customer is not always right, but they are always the customer." I may not like the way something goes down, but I have control over my response to it and make it a point to use it as a learning tool.
Shipped something to Louisianna, just outside of New Orleans. It got to New Orleans, bounced between 3 other local post offices, then got shipped to Springfield Massachussets... It's finally back at the New Orleans facility. So 2 weeks and counting for something that should take 3 days Priority Mail. I had another package a month ago shipped in state in NC. It went to Utah first....
I shipped a Laserline cassette tower from Florida to Hawaii. With Ground Advantage it was $12 and some change. Shocked. It was 3.5 lbs
My daughter still has her polly pockets from when she was little and she is in her late 30's 😊😊
Porch pirates... I down sized into a not so nice apartment complex bordering a fairly iffy part of town. I get a fair number of deliveries (including a few multi thousand dollar medical devices) and not one has been taken over several years living here.
Going through cases here in OHIO with USPS and UPS, 2 cases on UPS damaged packages. 2 Lost packages USPS in Cleveland Ohio
Kevin, I live just outside of Richmond and the majority of my packages go through the main Richmond hub. I imagine that yours might too being that you live relatively close to me. The Richmond area post offices have been going through intense scrutiny lately, due to some dishonest carriers stealing packages and first class mail. You may want to consider paying for the extra insurance for the highest priced items you sell until they get this all figured out, and get rid of the bad apples.
My daughter had ordered a shirt from Mercari and someone went into her mailbox; took out the shirt from the package and left the package inside the box. She saw it on her Ring camera. Mercari did refund but wasnt really post office or Mercari's fault.
A couple years ago the post office advised to me that an item was likely stolen from one of their transfer lockers, in the USPS lost claim case. I reported this in the claim to eBay and they refunded me and the buyer.
Concert tickets should always be mailed signature required. Failure to arrive would be the Seller's negligence to properly ship.
I have had 2 packages “not arrived” well both as it turned out to be t commercial addresses. So I learned to check addresses that have a suite number instead of apartment. Long story short I had an order last week to Miami with a suite so I googled the address and it was an empty old commercial building. I had my post office check and sure enough so I cancelled the order. Customer was not happy but I’d rather do a 25. Refund, cancel the label and be done no ripe off or complaints.
One issue is them delivering to the wrong houses. The post office is bad about that. I got a package that the address was not even remotely close to mine. I knew where it was. So I took it to him
Lots of porch pirates here. They go to specific neighborhoods with higher incomes. Luckily I’m home and can coordinate delivery’s.
I'm shocked how much cheaper shipping has been since they started Ground Advantage. A few years ago my sister had fedex say they delivered a $300 huge box of some wedding decor she had ordered. She called the local Fedex and explained she didn't receive it and they tried to say that it was delivered and nothing they could do. She asked to speak to a Supervisor. They looked up the GPS for the delivery and it had went to the same street and house number but north instead of south. They went and picked it up and brought it to her. I told her she was so lucky.
The pip insurance is fine but has anyone ever been paid from postal service claim we have not and have filed many. Post office will always find a way not to pay a claim.
I buy insurance for any item over $150 - not buying because of Porch Pirates, buying in case of damage to the item. And here is the dirty little secret, if the item is damaged, and maybe I did not pack real well, the Post Office will usually pay the claim and not dispute it as long as you do not do it all the time. The USPS claim system is excellent, I have never had a problem.
I've been watching you for quite a while. I've learned a lot. I had a package that I sold on Mercari that was lost through USPS. Since Mercari pays for the shipping they're the ones that pay for the shipping they have to put in the claim. They paid me but not what the item sold for. They took out their fees. Another thing I had was with Poshmark. They allow bundling but they don't charge extra for shipping. They don't allow over 10 lbs but bundling put the package at 15 lbs. Any thoughts?
USPS in Georgia has had a nightmare going on since February. They combined 2 distribution centers and it is awful. I shipped a nice set of 4 books ($90) going to NC on April 6-tracking still saying going to be late but have not moved an inch since April 9. Bless the buyer-he said let’s just keep waiting a while longer. Tried to go into USPS site to report missing mail-you cannot even go into it-crashed! Google USPS Postmaster News -he is in trouble me thinks 😩
I have one sitting in GA as well Saying the same thing that it will be late and there has no updates on it. The customer has been good about it but this is ridiculous. My customer told me that they went from I believe she said 10 processing plants to 3!
Make sure and file your USPS lost package claim quickly. They only give you a short time (I think 60 days) to file. I went online and they denied me so I went in to the office and they said I had to file a claim online. By the time I figured out how to do it correctly (it changed), it was too late.
I had a package delivered this week from Amazon. It went from NJ to MA to ME to my post office then sent back to MA then back to ME then finally to my house almost. This took 2 weeks. Also a package this year worth $60 said delivered to my house. Nope. Never came. My PO couldn't find it. Never got it. My town is known for delivering to the wrong houses according to the local FB town group. I live in a strange territory. I live in one town but my PO sends all my mail to the next town's PO and their mail person delivers to my house. I live closer to the second town's mail route. I know PO workers have a hard job. My son and daughter both are mail carriers. One in NC and one in Wyoming. The amount of packages my son delivers in his jeep is unbelievable! It's a wonder there is even room in the jeep for him! He has been a city carrier for a long, long time and since Covid the packages have increased so much! I can see why there are mistakes!
Dimensions makes a big difference with ground advantage
Also Harold Lloyd Jenkins kicked ass
I buy and sell luxury goods every day and there’s only been one instance where I wish I would have gotten insurance. It was an eBay scam situation. I rarely sell on eBay anymore and other marketplaces include insurance on behalf of buyers and sellers
The post office has put in new scanners that weigh and measure every package now. So the new costs include box size in addition to weight. Well now next month eBay is giving our discount to the customers. That’s calculated shipping only. So now with promoting and giving up shipping it’s going to cost about 50 percent to sell anything. Mercari now is putting the sales percent on the customers.
I don't mind the Ground Advantage when I don't need a box. I use priority because the boxes are free. I have yet to buy my own boxes. (I've only been a P/T seller for 2 years.
usps has decided to get serious on the heavier packages. before the ground advantage rate anything over a couple pounds you were almost guaranteed to get better rates from ups or fedex...not the case anymore. i just shipped a 6 pound package in a 12x8x6 box for like $9....before that would be a minimum of $20 probably with usps.
Self insuring is usually the best bet. Depends on the item and fragility. $200+
Have had 2 usps ground advantage claims denied because the box was not damaged. The items inside were broken although packed well. Had to literally take the returned package up to the post office per their request and leave it and wait for response- denied and I appealed- and denied again! This was for $40!!!!-
Now I know to make sure the box is damaged should it happen again! So frustrating!
The reason I had to leave it is because they thought I would repair and sell again- said I could come get it if claim denied- I never did! What a waste of time!!
You are seeing lower prices on smaller but over a pound items because ebay has cubic rate with post office. Started a few months ago.
But if you are off on the measuring they hit you with a penalty fee on top of the actual rate.
I am on File Claim #4 in the month of April with USPS - pretty frustrating!!
Just got a neutral because buyer said they weren’t disappointed in me the seller but with eBay because of how long shipping took???? Not mine or eBay’s fault!! lol got to love it!
I don’t sell as much as you maybe like 15 things a month but it’s sad that two out of those 15 didn’t show delivered even though they were. I contacted the buyers and they both said they’d received items but to this day it still shows out for delivery. I know there are a lot of procedures that new carriers have to learn and they are bound to forget some.
I sent 20 pounds of my mother's sterling silver flatware to my sister who lives on a busy street in San Francisco signature required ( bullion value about $8,500). They dropped it on the doorstep and didn't even ring the doorbell. Thirty minutes after it showed delivered I called her and she didn't know it had arrived and opened the front door and thankfully it was there!
I hope the shipping tube for that signed Conway Twitty poster was tight fittin 😂
lol
Now, in addition to my earlier comment, I have tell the other side. Many buyers when they do not get an item by ebay's guesstimation, right away open a case. Many buyers just do not write the seller and ask what is going on. Case in point, the Israel Post Office sat on something for a month and finally sent it. Buyer opens case and I tell the buyer that it was sent late and send the tracking info. I ask the buyer to close the case the time frame is too close and they should be patient. No response. I had to refund and I assume the buyer got it for free. Ebay actually told me that it was my fault for the post office here sending stuff out late and that i should get another shipping service
My post office is open until noon! We all have a P.O. Box and there is no post person no pirate ship. Our gas station has drop off for ups daily cuz he gets gas there. FedEx, forget about it, see him maybe twice a week. I can take to fedex 45 mins away to distribution or the dollar general 14 miles away if after closing time! eBay shoe authentication is fedex period. I work nights, real fun to get stuff shipped, get a 2 day blizzard plus snow removal, I get dinged for my 3 day shipping time. 🤷♀️
One way that I prefer have stuff shipped is to my PO Box at the post office. I don't want people knocking on my door during the day when i'm sleeping and I don't have to worry about something being shipped to the wrong person usually.
Ive tried multiple times in a few different addresses over the past few years ( including this yr) to do usps pick up on mobile and computer. Gets an error every time…
Happy with the usps ground advantage and never use priority anymore.
USPS now requires an in person inspection of the item AND all packaging on damaged claims, with or w/o extra insurance, within a short window of time.
So your buyer receives a damaged package where the item is destroyed. Now they either have to send it back to you (with the damaged packaging as well!) for YOU to bring to your PO OR they have to bring it to their PO IN PERSON for a Post Master inspection (if PM’s day off, you have to come back. Only the PM can do these inspections) and still no guarantee they’ll accept the claim. USPS insurance is now a complete scam!
I having major problems with my post office. They don’t scan my packages when they pick them up and it seems like they are holding my packages for extra days before they send it. Now when I use a different post office no problems what so ever I gotten so bad it cost me my top seller position for late deliveries and not getting any help from the post office or from eBay!!!
I'm having a terrible time with postal delays right now. I get more messages than ever before asking about packages that haven't arrived. I pride myself on shipping by the next business day, so this drives me nuts.
My question for Kevin is…with sourcing, editing CZcams videos and all your other eBay work…..how the heck do you find the time to mow all that beautiful lawn you have? Lol
How much lower than calculated do you charge by doing flat rate? Many of my calculated start at 8.35 so I usually do flat rate of 6.99
Shipping from Western Canada stuff get tossed around for a week at USPS Cali before moving to proper destination brutal.
I've got a very unhappy customer. I shipped a package one day after he bought it. It made it out of my local distribution in a timely manner but it has been bouncing the distribution centers in Texas at least a week.
It was USPS Parcel Post
While USPS Ground Advantage has been a game changer for 1-5 pound parcels, I've had a lot of trouble over the last year or so with them delivering to the wrong address, delays in shipping (especially with Priority), and flat out losing packages. Those problems are starting to wane a bit, but it was bad for quite a while. And their tracking still leaves something to be desired, mostly workers not scanning when they should and tracking not being updated. Could be worse I suppose...
Oh, and my worst loss was USPS. I sold a $650 Apple Watch. It was insured when I shipped it and it got to the buyer without issue. Turns out, the buyer didn't like it, didn't fit right, or some such thing. Anyway, he returned it. Unfortunately, eBay does not insure return items when you have free returns on, so it just automatically generates the label and no insurance. When it showed as delivered, it wasn't actually delivered to me. I immediately went to my local post office and they were very willing to help. The tracking showed another address, even though it was attached to my item. Somehow during shipment, the return tracking number got mixed up with another package. After a couple hours we determined that the package delivered to the other address was in fact theirs, but mine was completely missing and now with no viable tracking number. I never got the watch back. Needless to say, since eBay doesn't insure returns, I lost a bunch of money on that one...
I watch a person go up to the counter take 7 minutes of the postal workers time for a $12 package. Then that same postal worker cries that she has to scan my packages for 5 minutes (or less) for which I paid $200 in postage. I PAY YOUR WAGE!
I insure over $500. IF I remember. Ive been winning by paying less than 10% on cogs for so long I consider myself to be self insured. Usually my big sales are 30x-100x ROI so when it comes down to it Im not out so much.
I tried a UPS claim once in Dec but I couldnt get past a wall of various denials to even get going on the claim. They wouldnt even give me a clue of what was needed or why I couldnt do such function. I gave up. Where's a state AG when needed?
The USPS lost a package that was shipped Ground Advantage. My understanding is GA is insured. We have tried for 2 months to collect but the usps is being uncooperative and sending us around in circles making it impossible to be reimbursed. Beyond frustrating.
Same here. They owe me $79. I’m on my second appeal. I gave them the receipt I got when I dropped it off, a screenshot of the listing and an invoice.
You have to file your claim online but have to wait 7-10 business days to respond to their denial by mail to know how to go forward. They don’t tell you online.
It’s not worth it to me to ‘save’ a few cents then they lose your item and don’t reimburse you $79. It’s like stealing. It actually is stealing. My buyer’s item is in the possession of usps somewhere or it was stolen. I had to reimburse the buyer for that.
It also hurt my account even though eBay says it didn’t hurt it. I’m not a huge seller. I’ve been doing the same thing as before with no sales.
UPS often undercuts USPS ground by a penny. However, you can charge USPS labels through Paypal to your credit card and earn points.. This isn't possible with UPS or Fedex, where label cost is deducted directly from your Ebay balance.
I have a package still held up in a container in GA from 4/11...can't get a response back from post office. Had one stuff for 16 days going to Hawaii so a bit more understandable...maybe. 😢😢
I had a snoopy Tshirt I bought on whatnot and the poly came unsealed and empty. Thankfully I can have my packages dropped off on my porch,I've had my packages lost before but my mail lady found them.
Recently I sold a rare stuffed animal. I received a message from the buyer that it didn’t show up! I contacted the post office immediately, but it was after 8:00 at night, and I couldn’t get through. First thing in the morning I’m at it again, all along updating my buyer. I ended up hearing back from his local post office, who were able to confirm the the carrier did drop it off on his porch. I also filed a missing parcel report. I felt so bad for my buyer, because it wasn’t replaceable, and I felt bad for me, because most of my sales are around $10-20, and this one was more. Then, I got a message from my buyer - his mother had picked it up and had forgotten to tell him! 😂😂😂. I couldn’t be upset, I was so relieved! It was also a good lesson on the steps I need to take the next time something goes AWOL, including asking if there was anyone in the household who may have picked it up! So, happy ending to my story, but boy was that time consuming! All part of the reselling game, I suppose!
I’ve had 2 claims with USPS that never paid off and 1 claim with FedEx that did pay
I’m selling on what not now and if I want to sell a little of everything what category would I put
Sure it goes on…do you remember the Netflix DVD UsPS scam? I had a mailman stealing the DVDs. It became a huge issue by me. 😮
Items I sell on Mercari take noticeably longer to be delivered. They don't include the 4 digit zip code on any addresses. I find this to be really strange because those numbers are specific to that address only, no one else will have that unique code. Not having that little bit of info, slows everything down. Mercari is based out of Japan and maybe they dont know about the 4 digit zip code thing. ???
A handful of times over the years I've seen tracking show delivered, but the item not actually show up until the next day. The only legitimately LOST item I sold was a Pokemon Evolutions Holo Charizard. $100 card shipped First Class. Was hoping it would eventually show up like the other times I open a search case and it turns up. No such luck with that card.
$100 of insurance NOW comes free automatically with ground advantage, priority, and ups packages.
"Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility." Every. Day.
I shipped a 2’ tall sheepdog recently that usps smashed in 50 pieces. Of course I wrapped it in four layers with fragile stickers all over but they managed to break it. They don’t take much care in their jobs. Now I have to spend an hour figuring out how to file a claim.
I had one that sold and it took 22 days and there never got it So I refunded the buyer and then it finally made it to there post office the buyer was great about it and said he was going to ship it back.