Some Sneaky Ebay Buyers Try These Tactics Against Ebay Sellers
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- čas přidán 28. 08. 2024
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What really riles me up, is Buyers asking Questions AFTER they purchased the item.
What should rile you up is ebay showing cheaper listings after the buyer has bought and paid!
@billyjack5957 Doesn't affect me that much, as I sell Antiques and Collectibles.
About 20 years ago before I even sold on ebay I read a comment from an experienced seller that said if someone asks you a truly stupid question or is TOO picky - put them on your Blocked Bidder list. That is exactly what I do, and I have slept great ever since. And sales are great. I don't need the head cases, too many other good buyers.
My First Law of Reselling is that the more questions a potential buyer asks, the less likely it is that they'll buy the item. My Second Law is that most returns happen because potential buyers don't read, no matter how hard you try to be clear with your information.
totally agree
I can’t ever get a buyer to measure for our item because they know their size. When it does not fit “it’s defective.”
My problem is size shoppers Buy three different sizes and then return two, after they have all been ripped open, rendering them no longer new and sealed. It’s underwear. I know it’s happening while I’m shipping and there’s nothing I can do. eBay partial refund is useless. They keep your fees if you use it. eBay’s biggest self scam in my opinion. I have to resell the items as preowned. If they say defective due to fit, I pay shipping both ways for them to “play shop.”
@@joegibson6041I sell clothing and I thought I'd have this issue, but instead, my buyers buy a bunch of one size, thinking they know their size, and return all of them. It's at the point where every single time I sell a bundle on ebay, the entire bundle gets returned.
That kills me. Why ask all the questions if you’re not really interested in purchasing? Just wasting everyone time. I don’t mind answering question and helping buyers as best I can, but don’t inquire if you have not intention of buyings.
I NEVER send a partial refund unless we made the mistake. It teaches the buyers to complaint for a
Partial
Refund. I simply say return for a full refund. Very seldom do they return. Move on and find someone who will
Play your game! We should all stand together on this issue in my opinion!
Totally Agree. Sold high end Shampoo/Conditioner Gift Pack. It was a gift to me from my mother. Never opened. Buyer tried to tell me it was opened. I didnt argue , not worth it. Told her to send it back. She kept " complaining. I kept saying, no problem, send it back. She never did.
I do the same thing and that's where one of my only Negative reviews has come from.
Just had one tell me one of the three cartridges I shipped was used/ leaked so I said send me photos.. their reply was they didn't take any so I told them to take some... nothing yet 2 days later.
then they leave u negative feedback. you contact ebay to get removed and they tell you to work out with the buyer lol
Totally agree
I completely understand what you have said about teaching. I was there, I saw what you saw at a private school. I worked non stop to prove myself for years. I did everything they asked & more. Enough to totally burn myself out after a decade +. I also watched them take total advantage of the good teachers. Who also were burnt out & used up only to leave. I missed the students after I left. But, I did not miss the rigmarole, staff issues & stress of it all. We love reselling and learning all the time. I work at my pace and give awesome service. It has been a good change for my family & brought us closer in the adventures of picking and reselling.
Thanks again for a great program. Have a great week.
Sames homie! I'm a better me now too.
I had a sneaky buyer on a recent sale. Claimed to have received an empty box from me. Sure, maybe something happened in transit but it was a 0 feedback buyer that made their account the day they bought my item. Even the ebay rep I talked to was the first to outright say "maybe they are making a false claim, lying that the box was empty when they really received the item."
I often sell unique collectibles "as is", which seasoned chiselers always ignore. I remember one asking for a partial refund on a $20 beautiful carnival glass toothpick holder, citing an imaginary flaw on the base (where it wouldn't even be seen on normal display, even if it actually existed). If anything it was just a typical manufacturing characteristic of the natural glass. I responded, "In the interest of full customer satisfaction we will be happy to accept the return and issue a full refund." (They dropped it because they had no intention of returning it.) I have dozens of stories like this, and it's just hurtful to know that there are dishonest people who will stoop so low. And I block every single one who unjustifiably/unfairly does me that way. True collectors know better than to behave that way.
I listed a DVD/VCR on eBay 2 months ago as is, with DVD side not working. I even showed pictures of what the dvd prompted on a tv screen, and clearly stated it needed repair and sold as is. I gave a good price and shipped for free to the buyer. It was sold to a seller in Brooklyn NY who fixes these and then resells. I thought it was a good sale. Almost 30 days after receiving it, they file a return stating it was defective, making me pay the return shipping. They refused to communicate with me on it. They kept the cables to it and owners manual.
I was going to go thru eBay and fight it, but after reading eBay could penalize you if you lose in several ways, I decided to cut my losses and move on.
Ebay will make you accept returns 30 days if they claim defective, no matter YOUR stated shipping policy.
Just makes me appreciate the honest buyers more.
I sell a decent number of electronics or other items in AS-IS condition for Parts/Repair with no returns. Whenever I get a sale on that type of item, I message the buyer right away to confirm they read listing and understand the issue and there are no returns for this item. Most of the time, they confirm that did read but those other 20% were not aware for whatever reason and we cancel the order. That has cut down on my problems and I rarely have any issues selling things like this any more.
This is why you should always charge for shipping, even if you have to bring the price of the item down. If you allow 30 day returns (which you should because it give the seller an advantage), it will give you an option that says "seller pays return shipping" and they will have eat the cost and not you. When you get the return you will actually have an option to refund the item and keep the shipping cost.
It does not matter if you state you don’t accept returns or not, or charge for shipping. If a buyer claims any item, shoes, dvd, vcr, etc is defective, eBay will force you to take the return, and cover the shipping costs. I’m addition, when you go to refund, you have to refund everything the buyer initially paid, shipping and all.
@@truthseeker393 I get returns all the time and never refund the shipping to the buyer. It gives me the option if I want to or not. If you put in no returns then FOR SURE you will have to pay for everything. It's better to put 30 day returns in your listings. No return listings are for amateurs.
I have done returns also, but ebay forces you to refund the buyers paid shipping when they claim “defective”. I had that happen with a shoe sale once. I did not want to refund the shipping, but ebay forced it. I have read threads stating ebay is aware of this practice by buyers to get their shipping $ paid back. Any other reason given, the seller can determine whether to refund shipping. If they claim an item is defective, it is fully refunded.
One buyer actually told me to accept her ‘ridiculous’ offer, to ensure no returns. I wanted to respond… (her ‘game’ is transparent), but I ignored + blocked her.
It's been my experience that the worst buyers are resellers, because they tend to send the lowest offers and try to get partial refunds more often than regular buyers. They can be rude at times, and they know how to work the system to their advantage. 😒 As resellers, we should look out for one another. Unfortunately, not everyone feels the same way.
I can tell when a re seller sends me an offer because it's a massive low ball. I respond with counter offers turned off and 1 cent below my listed price.
@@josh33025 lol That's funny
You clearly didn’t get away from teaching. You just incorporated it into your reselling. And we thank you for that!
USPS requires scanners that use GPS take tracking information to (your post office) usually on slow time early Tuesday-Thursday are best times. Ask them to see where the item was delivered. If clerk doesn’t help ask for post master. IF NO RESULTS GO ON LINE FILE A CLAIM. You can File complaint! If you have been treated bad. -from USPS employee.
@@mmerc9838 I have been there too. I had to change my shipping address to city zip because of a bad USPS employee. USPS is the best in market but they do have a few Really bad employees! Highly recommend to contact again. I have spoken with Hub mgrs from 2 major cities. They are extremely busy but do care about the customers. And website is a bit clunky.
USPS has been misdirecting tons of packages lately from Florida to California then to new jersey then back to California. I have no clue why it winds up in the delivery zip code then back across the country then back to the delivery zip code.
@@billyjack5957 my understanding USPS upper management team are trying to shut down small post office buildings & open large central hubs. They did this in ATLANTA. With the traffic problems worker shortage it is difficult to get this to operate. Not sure if Florida is on the map for this one.
BTW when mail or pkgs get scanned then loop we call this circular mail (loop mail)or pkgs. as long as they get a scan you get a location it’s all good 😞
I just do not want to go to privatized mail. It is one of the sleeper issues our country hasn’t dealt with.
I’m currently waiting on a return package from NY. It was shipped April 15th. I’ve opened a claim with USPS. Nothing. Why offer insurance if you never pay it out?
I think you are successful on youtube because of your teaching. You explain topics well, your public speaking is perfect and you do well with presenting topics with intelligent explanations .
Wow. Thank you
Kevin- not only do you have great ideas to share with us, God Blessed you with a nice voice that is easy to listen to! (Something you may not have even thought of!)
I appreciate it
I have a similar tactic when someone offers a lower price on an item where I have the only one. I respond with something like "It's a rare item and I have the only one that's been on eBay in the last year. I just listed it and it already has 5 watchers. It's probably underpriced and I may raise the price after further research." It often sells within minutes after I send the response.
Someone needs to create a digital camera filter that will place tape measures over your shirts when you take pics of them so you dont have to take time with measurement pics
I heard there's an app for that now. Kat with the nurse flipper is using it and has talked about it.
We have had several people "notice" that we printed the shipping label and contact us to say that they moved and forgot to change their address with ebay and asked if we could send it to their new address. We simply tell them that we are not allowed to do that and they can request to cancel the order for a refund, which is what usually happens. They never end up changing their address with ebay and getting back to us. If you end up sending to an address not associated with ebay, they can say they never got it and you are out the item and the $$ because they will get a refund.
That microwave story sounds sus. There’s too much wrong and info missing. First off, if you need a microwave that bad, why not just order from Amazon or Walmart? You can get one for less than $90 shipped.
Been buying and selling for 10 years now with over 14,000 items sold. I 100% agree with you. No more FISHING for a discount for buyers!!! Send it back!!! I have been doing this tactic for the past 6 years with great success, they rarely return the item. All sellers should be doing this to put an end to this scam tactic.
I used to give partial refund and now I just say please return it for a refund
@@onlyluvisreal6691 I do the same but leave out the word refund. If they return the item to no fault of mine I don't give back the shipping and eBay does nothing about it . I also stopped caring about the feedback as I always respond to what they're up to in their negative or neutral comments to let others know I'm not playing this game.
You hit the nail on the head in regards to teaching. They are the reasons I left as well. I was so tired of killing myself just to get more work with no reward. I LOVED the kids, they are all I miss.😢
I listed a pair of overalls with free shipping and photos of every possible measurement, in the description I reminded them to check measurements for proper fit, the customer opened a return for “doesn’t fit”, I have buyers pay return shipping on that listing, so basically for $6 return shipping they rented the overalls for a month, and the original selling price was really just a deposit, as eBay held the money until it was delivered back to me! lol so basically I guess there’s people out their renting clothes for maybe a certain special event or something!
That is why any kind of costume is sold as is no returns. Legos also. People will “rent” your costume and return and they also will take what they want out of Lego by the LB and return the rest. It’s such a shame that people do these things. We learned early to do AS IS NO RETURNS On this sort of thing. I guess they could buy it and still do INAD but they seem to pass by the seller who has figured it out. Just one old woman’s opinion!
Halloween items up for sale until Oct 1st, Christmas items up for sale until November 29th. No returns. Not going to entertain "renters."
If I have something that has a defect or I’m selling for parts, I will send a message to the buyer to confirm they saw that the item has a defect or is for parts before I send the item out. Because it is easier to cancel a sale at the buyer’s request that ship it out and pay for the item to be returned since I have free shipping. The buyers that know about the defect and want it anyway are always appreciative of my message, so that practice is a win, win.
And it is also a logged conversation that is kept in your messages.
Have you ever experienced when a competitor that is selling a similar item that you are and to knock you back actually buys your item then slowly decides to return it so that you lose any momentum in watchers. Then takes their time returning it so you lose literally a month of having your item up for sale. This opens the window for their item to sell first.
You are so right about the culture in teaching! I was a high school teacher in an inner city school for 25 years. When I first began teaching, I didn't realize how much politics and nepotism was involved in education. I thought that if you were excellent in your job, you would rise. Not so. The laziest and least engaged teachers would somehow get the best situations. The rest of us would be given huge classes, extra duties with no extra pay, and no support when discipline issues arose. I retired at the end of my 25 years. I do miss the kids and teaching, but I don't miss the job.
I agree with the buyer who starts asking detailed questions. It’s a likely return.
I understand! I taught K-8 Music with Christmas, Spring, Veterans Day, Contests for Band and Chorus and never received any extra pay for the night practices and all the little extras that were expected. However, all the coaches received their stipends and it really hurt. I finally made it to retirement, and just love my freedom. I am a one person reseller and just love it. No parents, no schedules, no working from dawn to falling in bed at night. My life is sweet! Love your videos! Oh, I never refund unless the buyer returns the item, unless it is my fault.
I completely understand about the compensation inequalities between coaches and teachers. Been there and it does hurt.
I always Answer questions, but i NEVER send an offer for asking me any questions.
I never offer partial refunds, unless i know it's definitely something i did.
Just yesterday, i had another buyer try to mess with me. My Measurements and wording were correct, i clearly offer completely free returns & shipped it free to them, and it's a bigger item.
The said, do you accept returns? Your description made me think this would fit this, but it won't. I sweetly said, yes... please file a return and i will pay for a return label. This is as described, since they come in different sizes and i have all of the Measurements in the listing.
You can just file it as a regular return like someone returning clothing that doesn't fit. .
That was the first time that i spelled out how to file. I think, some play stupid doing the not as described as blackmail to get a partial refund & out of spite for not paying them off.
So... as many scammers.... not a single word back to my kindness, & so far they've filed nothing.
Biggest tip off to scammer is their opening line: what can you do for me? I always, almost just offer a full refund for a return, most of the time no answer which to me is suggestive of a possible scam. I agree with partial refunds reinforcing nefarious behaviors...
I love seeing your Tupperware sales! You give such good information. Thank you.
I never do a partial refund either. I sold someone an electronic toy listed for parts or repair. They opened a case saying they couldn't repair it. I didn't feel this was right. This was years ago when you could still get a human from the US on the phone sometimes. I called and they actually just refunded the buyer and let him keep it. I was not happy with that, but I was glad it didn't come out of my pocket because shipping was a lot. I sell a lot of baby blankets for replacements. Someone bought one that said, "only suitable as a replacement for one in similar condition with wash wear, etc" which I say for many of them. A lot of times kids wear theirs out and are just happy to have the "same" blankie. The buyer opened an INAD saying it was a rag, (it was not). What she did was swap out her kid's REALLY old worn out one, but it was just about 1/4 of a blanket, literally cut up, and inside of there she was kind enough to include a slice of greasy pizza. She is a seller of auto parts, so I am sure she knows she can send back literal trash and still get her money back. Ebay did make me whole after making me refund her, but it really bothers me that people can get away with this and continue buying and selling! I filed a mail fraud case. The funny thing is, the buyer had already served prison time for government theft!
We just answer all the questions, as the majority end up being a sale BUT always listen to our gut on the person we feel might be a possible scammer.
Congratulations on the expansion of your business😁 Looking forward to watching you grow.😁😁😁
I NEVER do partial refunds !! I don't care if I LOOSE MONEY !! The item is coming back to me !!
Same.
What I do is anytime I get a buyer like this is 1. If they are not happy send it back no partial refund and 2. I put them onto my blocked buyer list to keep them from ever coming back.
New reseller. Sold a Cannon digital camera. They opened a return and said it smelled like cigarette smoke. I thought that was odd. How can an electronic smell like smoke? When I got the camera back they had switched it out for the same model camera that was broken. Clearly different serial numbers than the one I sold. No case, card, strap, etc in the return. EBay refunded THEM! So they got a good camera for free. Thankfully I opened a case and got my credit for the sale. Frustrating that Ebay is teaching scammers that they can get away with this by automatically refunding them when they send back a no value item. eBay should have withheld the refund and banned them from the platform!
I sold Dyson vacuum parts. In my listing, I gave dimensions and part numbers. The buyer stated that the parts didn't fit his vacuum and wanted a refund. I had had them listed for a long time, and the return shipping was almost as high as how much they were worth. I told him to keep the item and just donate it. Something felt weird about it, so I checked his account. Instead of donating, he sold the parts for double what I asked.
I just had someone do this with a Dyson part. He said I sent the wrong item when in reality, he ORDERED the wrong item. I’m still waiting for the return, it’s currently lost in the mail. I will NOT ever refund without a return on sheer principle. I do not offer free returns so they have to pay shipping back.
Just had a very similar thing happen to me. Stated in the description that everything in the photos is what is included in the sale. The buyer said upon arrival it was missing a mount that was not in the photos. They then convinced me to purchase a mount for them and send it to them which was around 12 dollars into my profit. The only reason I decided to go this route is because I got the item for free at a yard sale, and sold for $50.00. Learning experience though. Won't do that again. Anyhoo. Thought I would share my experience. Love your channel.
Been noticing that scam buyers ask questions about an items functions rather than description. A definite indication that they are building a future case/argument to leverage a partial refund.
I had one straight up tell me after he bought the item and asked questions that one of the many pictures would have answered that he wasn't going to pay for it because it wasn't perfect. After that, I started requiring the buyer to pay to complete the sale.🤦🏻♂️
@Cbgrandtheftauto did you not pass 1st grade English grammar?? You cannot compose a basic sentence that makes any sense at all. F-
You are one organized dude. Very impressive.
Great Video
I have been doing reselling for years and years
I am like you I never give a partial refund unless it's something I know I've done wrong, I always tell them to send it back for a full refund and about 80% of them I never hear from again
I have also had buyers say they did not receive an item, most of them are lying, most times a family member has put it somewhere without telling them, I use tracked services that has images on delivery and GPS co-ordinates for the actual delivery location, occasionally the courier delivers to wrong address but it's rare
I once had a potential buyer ask me 8 questions about a $10 book I had. Blocked!
It’s a scam that goes around on eBay lately! It’s happened to me. Eventually they threatened me to leave bad feedback. I don’t do partial refunds. Rarely. my item was in perfect condition when shipped. The buyer wouldn’t provide photos. I asked for the item back.
He left bad review. It was hard to get it removed by eBay but they did. These people know the eBay game and word their request a certain way to get away with it… it was my experience
Is it me, or do silver VHS units do infinitely better than black? Or am I just imagining this? Also, can you help me get started on garage sales? I don't know where to begin with that. I can do estate sales and thrifting well enough, but, I'm lacking a starting place for attack on garage sales. I hate wasting gas, is there a process you have to seeking out and routing your day for garage sales? Is it purely spontaneous? You've probably done a video on this already but I must have missed it. Or perhaps I need to check out your other channel, because I am having real trouble getting started on garage sales for some reason. I guess I'm just not seeing them advertised? Thanks for any insight on this, because I find online estate sales so easy, but it ends up being the same inventory for me, and I need garage sales to fill out my inventory variety, so that I'm not so saturated with tools. THANK YOU!
I started selling in 1999 with my daughter. We specialized in books, later we did all kinds of things. When she married in 2000 she kept that account and I started another one.
Being very careful to list everything truthfully I never got a neg. When ebay decided to let buyers neg sellers with zero repercussion I started getting a lot of requests for refunds/partial refunds.
One person bought an old 1920's costume jewelry bracelet. Tons of photos yet she claimed some of the stones were missing (photo showed none were]. Ebay sided with her. I warned other sellers in Feedback comment but could only leave Neutral.
I rarely ever sell there now. I have always bought on there so I see both sides.
Kevin you and your family are Awesome, I love all your videos and cheer you on in expanding and growing your following. Keep on picking!!
Coincidentally, I had a buyer message today about a purchase that sounded like the opening volley for a partial refund request. I directed them as always to open an eBay return request. My buyers pay return postage, so I expect I may not hear from them again.
I hate that old complaint that people say they have a degree they don't use. Its so not true! Education teaches you how to think & that improves the quality of your life, period!
Preach! I’m a teacher and you are 💯 correct about the profession. I have 10 more Decembers before I can retire BECAUSE I had to get my masters since that’s the only way I could get a pay raise. Not just one masters, TWO. Now I have a ton of student loan debt 😢. Just started selling stuff from my own home before we get into the reselling game. Thanks for your videos.
The sentiment about it not mattering about your effort and skill sets getting you further in your career and paying more is exactly the same in the industrial trades also. After 10 years in the trades making decent money but destroying my body and no real options to keep moving up has only made me lean into picking and reselling more and other self employed business ventures. Watching you for years has made me realize it actually can be more than a side hustle and how to actually run the business properly.
i am happy for you guys growing and being able to move forward with buyouts and things like that. That is awesome and hopefully it all works out! It's nice to see more of that side of things as i just go to garage sales /thrift stores as i havent been doing this long so it keeps me inspired to not give up even on very slow days.
You could tell the person with the microwave to check the weight on the tracking number that didn't show up. If it doesn't match up then they just sent a letter and you can prove fraud that way.
As a retired teacher that left education, i understand exactly what you are saying...I did a great job and left because I saw the same thing you did!
This is a great topic it’s crazy it happen to me just yesterday on a game system I never do partial refund but did on this system he said there was a remote missing so I gave him a partial refund and then next day he sent eBay a message he wanted a refund that it wasn’t all there so never again will I do partial refund unless I know it’s my fault so thanks for this video Kevin great topic
Sometimes if your camera doesnt show item delivered you can ask neighbors if they received a package. Many packages get delivered to the wrong address. Could be a selling scam too. A large item like a microwave would be hard to miss on a doorstep. I wish buyers had to sign for a package .
Sorry, another comment on the other question: I was the same as a teacher. I came in hours before the kids, stayed hours after, and always had work to do at home on nights and weekends. I did receive my MA for the pay increase but it still wasn't worth it to me, so after 15 years, I left. When I was in WI, I was making 69.5K with free health insurance for the family, but the stress was killing me with a rough student population and very crowded classrooms. I moved to NC and taught just outside of Raleigh and was paid 49K and had to pay in a lot for health insurance that we couldn't afford to use. It was an easy decision to finally say I just didn't want to teach anymore. Some teachers came in with the bell and left with the bell and took nothing home. At least now I can work when I want, take time off when I want, and have so much less stress. If only my sales would pick up enough to afford health insurance. March marked my 20th year selling on ebay and it's now been 11 years full time since I quit teaching and sales are still not the greatest for me, but I am still happier!
I bought that Mickey bobblehead. The bubble wrap scarf was the best part. You’re still a teacher, you’re a reseller teacher.
Thank you
Hey I found 6 wetsuits at the local thrift store last week. I'm gonna see if the local scuba instructing school would be interested before I list on Ebay. Won't make as much but I like quick flips and no shipping. Love your channel!
That tracking scam needs to be dealt with. As a seller I don't want these types of scams hurting our reputation. I saw a video that someone else did where someone was selling a fake speaker on eBay and they gave eBay a fake tracking number that wasn't sent to the right address, and was most likely an empty box sent to a house close to where the buyer lived. As long as it's within the same zip code, or city eBay doesn't care if it's the correct address I guess. He disputed it with his credit card's fraud department and got his money back that way.
Many large corporations are like Kevin's school. The best salaried employees can be exploited while others are advancing their careers. If you are pigeonholed as a particular type of specialist, you will never make much money.....unless you change jobs, or start your own business and become a contractor.
My nephew-in-law taught 8th-grade history for a couple of years, and he did have a master's degree. Now he has his own contracting business - he's one of the few guys who can fit a new door to an 18th-century door frame and have it look like it's 200 years old. Rich people with old houses are lining up to hire him, he's booked for two years, at about four times what a teacher makes.
A kid bought a vintage comic collector watch New in a box to replace one he had. Broken English Request. USPS gave it to an Agent? Apartment Manager? Father? They claimed it had no Crystal/Glass. I inspected the watch before shipping it, finding it had a leather band, glass etc. Now WHAT? RETURN? no GLASS? what! So before I could understand the broken English and before I agreed on what to do, within 15 hours I got my first of a thousand - Negative review on what a terrible person I was ...Accusing me of knowing it had no glass ?(Not) That he hopes I don't rip off buyers in the future etc etc etc. Wow! ebay instructed me to request a retraction on Feedback before I issued the partial refund. That was a mistake. It thru it into ineligible retraction by eBay. The father wanted $28 partial, then he wanted $22.00 partial refund? He also promised to redact his Feedback and send me my watch at his expense. ok. UPDATE: eBay sent him an email and he is having a heck of a time figuring out how to remove his nasty feedback and he actually apologized. Well he has 10 days, I hope he can figure it out.
I enjoyed this video - love it when you go off on a teaching rant! I hear you!
Love this channel, I learn a LOT. I used to resell and eBay was my favorite outlet(2000 to 2005). I’m having fun sourcing now, buy what I like or at least I think cool. I like your price point in buying. I try and do the same, may be a good sourcing time ahead as we go through this inflation period, etc. when I was selling there were more auctions, fewer buy it nows. I like the auction preferably.
I feel your pain with bad buyers. I sold a beautiful coach set, bag, wallet, card holder and umbrella I bought them new for my daughter, she carried it for a few weeks but she wanted a bigger bag so she kept all original tags in original coach packages. I made a mistake and run it while I had a 20% off so it was even cheaper. I stated it was lightly used but in excellent condition. The buyer bought it, tore all the original tags and bags off and disposed of them then wrote ebay saying it wasn’t as described, yes it was. So of course ebay took their side so I had to eat the loss while she left me neg. FB on my perfect selling record. It makes me so mad. It’s not fair to buyers at all.
That was not Jake the Snake......It is a younger Blackjack Mulligan. Love your videos, i learn alot. I40/I95 Joco NC.
The most frequent scam is the buyer who chooses Local Pickup even though they are out of state, hoping that you'll overlook it get you to ship FREE by mistake.
I never do partial refunds unless I was wrong in the listing and made a mistake. It also gets frustrating when eBay doesn't back you up. I don't do refunds at all and sometime they force your hand. I have had to take two items back due to the buyers mistake of not reading the description. They also left a negative review and even though eBay did agree that the listing showed the concern, they didn't pull the negative feedback.
Really love your property; so peaceful and huge. One thing we learned is not to send any partial, if you didn't do anything wrong. Ebay always says to contact them with any suspicious requests. Had two scammers and interestingly both were from New York (one was for a camera and the other for a apple watch). Different 'buyers' and sales were a few months apart. These crooks the minute item was delivered, they put return request; not even enough time to open the box! Told them go through Ebay for return. The watch was described buyer would need to buy a battery and it was sold as is. That crook returned the watch BUT changed it with another model case, so they kept our Apple watch! We appealed with Ebay showing them the original listing and shipping photos plus video and they could see the crook sent us back something different. We got our money back BUT lost to the crook our Apple watch. The other person, they owned a store and they said they bought wrong item, they returned the camera but had switched out the inside. We sent Ebay the original photos and the video when we shipped and what the crook sent us back and Ebay recredited us our money and fees.
I loved school. When I got laid off from my office job, I got a masters so I could teach. I never had any complaints about my salary, but I agree with you on everything else for sure. I was working hard, and more and more was being put on my plate. I spent more time at school than anything and one day I cracked. Never went back.
I had a customer not too long ago buy some Avon lotion that was brand new. She messaged me and said it was too oily and how do I want to handle this. I apologized and said it was new so I had no way to check it. I said I offer free returns and to send it back. She replied, Oh I dumped a couple of scoops down the drain. I didn't think you wanted it back. I said no, it's quite alright I still want it back then I'll give you a full refund. I never heard from her again, so I called her bluff.
Listed collector edition Spelunky game. Buyer received item, and then messaged me "demand"ing a full refund through message instead of asking for a return through ebay. Buyer threatened my 100% feedback rating in that same message. I reported it to ebay immediately and asked for guidance from ebay, because it felt like a scam. Ebay never contacted me, and buyer continued with the harassment. Final had a return request, so messaged ebay for guidance again. Seller stated it wasn't listed correctly, saying it wasn't in new condition, but it was listed as pre-owned good condition. I included screenshots to Ebay appeals and it still didn't matter. I lost the money for the item, lost the item, and have negative feedback. Lost out all around. One of the worst experiences with ebay. Ask for removal of the negative feedback since I reported it in the beginning that buyer threatened me with negative feedback. Nothing but crickets. Now I just sit idle with my account and haven't had any traction since. Just going to close up shop, and focus on my booth, and boutique room.
Thanks for the tips and time you spend explaining things about reselling. You’ve helped. Nice when you get your voice heard. Unlike Trash to Cash! lol! But I do Love T 2 C podcast. Keep up the great work! Joy to watch or just have on in the background. You’re one of a few I watch. Thanks, again. Have a great Day!
Awesome Dwight Yoakum Tee shirt. Hope you're in town to go to the 100 mile yard sale this weekend.
I stopped selling, but my TOS said "I don't do partial refunds" along with mentioning that any cat fur was included free of charge. I did a few partials.. but rarely, and it cut down on the scammers. Return for refund. It doesn't get rid of the renters (buy espensive jewelry to wear once, and return for refund) or the idiots of course. For the Delivered but it wasn't: file with your payment method, especially once eBay refuses to help. Credit cards and Paypal take it amiss, especially if you're a first-timer. Serial no-delivery deliveries can have them telling you to get a PO box. Note - this is one major reason to NEVER let your money "ride' on eBay and use it to buy. No protection if you need a legit refund and eBay flat refuses.
My daughter's box said it was delivered and my daughter checked into it more and I'm happy UPS takes pics because it was delivered to the neighbor across the street 😊😊
I wish all mail services did! It would be so much easier to figure out what actually happened (both for my own packages and the ones I ship).
@jodimurphy8440 yes they take a picture of the porch where they left it and she knew it was the neighbor
Yes had this happen a few times, just asked them to send back however they decided to keep it.
I almost NEVER give partial refunds. Call me a skeptic, but there's just too much scammyness going on. I just tell them that's my business model I've chosen and they're welcome to open up a return.
Good morning Kevin 😊😊
I had the same problem with an undelivered item I purchased from eBay with the same result. However, a week later, a neighbor showed up with the package - she had been away on vacation when it was left on her porch. So yes, it had been delivered, but to the wrong house!
The microwave buyer should definitely contact the shipper. I had this problem on Amazon. It was shipped via USPS and the tracking said delivered. When I contacted the Post Office they said that it was delivered but not to my house. Turns out that it was a Chinese seller up to no good. Amazon refunded my money. If the carrier can varify that the microwave was not delivered to her house then eBay should issue her a refund.
I sold a "3" burner Griswold camp stove cooktop and when the buyer received it, they sent me pictures of a broken "2" burner Griswold cooktop. I asked them where the rest of it was, they never responded. I asked them to send photos of the whole thing, I'm still waiting!
About the lady that didn't get her microwave, but showed that it was delivered. I have had several packages delivered to the wrong house because my address can be hard to locate for new drivers. Nice people will make an effort to deliver it to you, themselves. Then there are some that keep it! But waste no time in contacting the carrier, because they know who your driver was. When I did that the driver had to come back out and retrieve the package and deliver it to my house, I knew it hadn't been stolen. And then there are the porch pirates, I've had a couple of things stolen, one was caught in the act, so I got my item because there were surveillance cameras being monitored at the time. The other time I got something back it was an empty box, the police had found it during an unrelated crime investigation.
Good to know I’m not the only one with a “terminal case of collectors disease”! My friends call my office above my warehouse, “The Museum”. Whenever I pick up something I find too cool it ends up in the museum rather than creating much needed cash flow. I need help! lol
Hi Jess! Welcome to the full time family!!
I am stuck in my day job. I am doing VP work but getting grunt pay. Hard to find another job out in the market. Reselling in the weekends is heaven to get away from the stress from my day job. Having a day job and doing reselling part time is a double edge sword. The day job helps pay for the bills but has stress with it. Doing part time reselling allows me to have pocket money and no stress of making consistent income however, it doesn't allow me to content create more and source more. I believe doing a full time job, part time reselling and spending time with family is one of the hardest thing to do
Missing package, contact the postal service, should have insurance and file the claim with the insurance.
I haven't had a "normal job" for a long time because I got the same as people who were immoral.
You need a screen door on your cabin for the warmer weather to keep the main door open.
That happens to my daughter because she has a degree in psychology also, so they gave her most of the behavioral kids, she's been teaching for 14 years 😊😊
Been getting a lot of non paying buyers and people fishing for refunds I always push for the return like you I’ll eat the cost
The future is looking bright good luck on the new venture ❤
Recently, I had someone want a partial refund because and AG doll was missing the purse it was supposed to come with. I responded within 10 min of me holding the doll in question including the purse, which they never purchased from me at all. Sent them a message with the photo telling them they have been reported as a scammer to eBay. I also might have said they are an idiot. 😊
Good points regarding being rewarded for a job well done, meritocracy. Personally I've seen this to be true in most sales, not only resales, unless it's a gender specific sales field. This is why I gravitated toward sales as a career myself. After nearly choking-to-death being stuck working in the bureaucracy of an office, it paid the bills, I set myself free and became a self employed sales person. Although many think sales as luck, I found it to be a science which you have to have an understanding of many things & the ability to think on your feet. Plus it's never a dull moment because there are always new things to learn with lots of fresh air. Yep my Vehicle was & still is a rolling office complete with stapler, pens, toothbrush, comb & lipstick, lol.
I have tiney train static. So peaking out of tender has old sticker. And new one. It's so cute if you want picture I will take shot.😊
I just had a buyer want to return some sandals because they were dirty on the bottom...I actually thought they were pretty clean 😅😅😅
What happened to that buyer happened to a friend of mine recently. He got scammed for a PS5. The scammers had somehow gotten USPS tracking numbers and just had to find one going to his same zip code so it showed delivered after a few days. He finally had to get the state attorney general involved to get a refund.
Kevin, Here i was thinking you were going to announce the trash to cash podcast got picked up by Netflix.
I bought an item that weighed over 7 pounds and they shipped an envelope just like they did to you, but it was on ebay. Luckily I was able to get the shipping weight from the Post office and get my money returned. The postal inspector got involved and is investigating cause I believe this seller had done it a lot.
I noticed that you don’t have your items already boxed. How do I estimate shipping if I don’t box it first? This is a problem for me because of the amount of space the boxed items take up. HELP PLEASE!
Guess with lots of experience
Kevin you are a master at business ideas! I think you are going to be a successful for long time! Thanks for the vids! JIMBO Oklahoma city ok
Wow, thanks!
Hi Jess, Welcome aboard!
17:00 maybe it was sent to a old address of hers? Remember one of your videos i think it was talking about how people were getting sent to there wrong address (like there old address on file) some bug or something.
Haven't finished the video but, how do you handle new in packaging electronics? I've had 2 items now where I paid up cause they were new, they sell, then the buyer says it doesnt work. At this point if something is new in box I turn off returns and in the description put a blurb about how I am not responsible for factory defects