Working With "Hard" Clients Is Costing You More Than You Think! Feat. Chris Voss & Joe Polish
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- čas přidán 13. 09. 2023
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Quit talking Joe. Chris has valuable info to give us.
Good episode, thanks!! 🥷
the ending is surprisingly a good plot twist 😁👍
Some awesome heuristics here!
HALFs cost ELFs is opportunity cost. In retail that's lost opportunity to sell. In economics the opportunity cost is missing the client that will buy. The rest of the calculation is to determine is pursuing the seemingly deadbeat HALF worth the ELF?
54:54 Mayor of Doosh-ville
00:00:00 Implementing the "Elf vs. Half" concept.
00:00:09 Learning from mistakes accelerates growth.
00:00:25 Identifying and avoiding costly "half" clients.
00:01:03 Recognizing the financial impact of bad customers.
00:01:20 Importance of quickly assessing potential clients.
00:01:49 Utilizing existing tools to vet potential clients.
00:02:00 Understanding the value of saying no to certain clients.
00:02:47 Differentiating between "elves" and "halves" in business.
00:03:02 Prioritizing profitable relationships over difficult clients.
00:19:09 Avoid toxic relationships, focus on right fit clients.
00:20:51 Walk away respectfully from wrong fit clients.
00:26:03 Predatory behavior: beware of manipulative demands.
00:32:36 Win-win negotiation can be a predatory tactic.
00:35:19 "Have you given up?" - A red flag in negotiation.
00:37:53 "I have a great opportunity for you" - Beware.
00:39:05 Recognizing genuine value exchange.
00:39:37 Evaluating rapport for mutual benefit.
00:40:50 Reciprocity as a foundation for relationships.
00:42:44 Identifying warning signs in initial interactions.
00:45:40 Distinguishing between scope creep and over-delivery.
00:54:04 Seeking win-win solutions beyond price negotiations.
00:57:52 Negotiation strategies for ethical and effective outcomes.
00:58:09 Distinguishing between win and win-win in negotiations.
00:59:26 Importance of intent in negotiations for lasting relationships.
01:00:06 Teaching persistence and the power of saying no.
01:00:28 Strategic evaluation and intentional client selection.
01:00:32 Handling manipulative techniques with ethical considerations.
01:04:02 Emphasizing genuine listening and thoughtful negotiation.
01:04:30 Always be the buyer mindset for client relationships.
01:05:25 Satisfying demand by intentionally selecting clients.
01:14:18 Learning from mistakes and embracing authenticity in negotiations.
My life depends on my ability to learn The Chris Voss Method to negotiate for my life... Sound crazy right,,, I've had 3 Lawyers, 1 Judge understand I could not look after myself,,, While many Therapists where saying I was not working hard enough to heal of Schizophrenia, something non of the therapists had informed me of for over 1.5 years, something no lawyer or judge knew...
Diagnosed with Schizophrenia no therapist had informed me, expecting me to do things I then did not have the cognitive capacity for,,, while three lawyers, and one judge knew and said I needed to be court ordered guardianship & trusteeship... The Chris Voss Method has allowed me to learn what I could to negotiate with therapists to consider best practices of lessons learned.
sorry chris, not because I don't want to but I'm afraid instead that I have to live luxuriously for my children because I worked hard I'm worried that I might get sued even though I'm innocent because a lot of people are interested in what I've worked for I don't want to be too much of a delegate especially That's it nowmy final decision seems to be not ready yet but if you take me seriously and believe that there is love not because ofwhat i have but love and I will present it to my children no one can give visas and tickets why is jeff bezoz's obligation to provide everything but doing nothing now i thank god you there and sereusely i respect you what you want i tell you the truth here i dont have a penny since 2017 until now❤❤❤
This is jeff bezos voice exactly.