Google UX Course segment 2/7 - Research - Full review by a Senior Designer
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- čas přidán 4. 04. 2021
- Hi friends! Here's the second part of my Google UX Course review! This part of the course is all about Research, including how to do personas, user journey maps, user stories, empathy maps and more.
Is this UX Course good? Is it bad? What are the benefits and what are the shortcomings? If you're asking yourself this: Should I take the Google UX Course? then watch this video to find out!
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I don't have a design degree. I audited this course completely and developed my portfolio. If you are auditing a course on Coursera, you won't get a certificate but you can view the entire lessons. It took 6 months of hard work and finally, I landed a job in a very reputed company! To anyone planning to take the course, commit to complete it , gain skills not just the certificate and continue learning from other resources. Your recruiters will be more interested in your skills and portfolio than your certificates😀
Very true! It's also my main takeaway from this - certificate is just for your ego, portfolio and skills is what matters :)
Totally agree with you on the "peer review". I don't want a peer (beginner UX hopeful) reviewing and grading my work. I want a pro UX designer looking at my projects.
I submitted an assignment, and one of the reviewers put me full marks, the other one put me zero, and told me my work wasn't good enough. I submitted the same assignment again and got full marks from 2 new reviewers.
Then pay 10 times more per class.
@@leonardodb2594 you're missing the point. @05:25
Yeah, the peer review has always been the downside of Coursera. it's the reason I've always audited courses rather than paying for them. If the stopped only doing peer reviews, but rather had tutors actually overseeing it would be much better. But, it would mean the cost would go up a bit, and maybe they'd have to have timed cohorts, rather than completely 24/7 anytime anywhere self paced learning.
But they're judging based on specific metrics
I agree that it’s a considerable number people enrolled. But not everyone commits to completing the course and also the number of students don’t all live in the same state/town so they wouldn’t be applying for the same company. Don’t be discouraged!
Thank you for the video.
That is true - I mentioned it in part 3 video today too - the dropoff is huge.
Or Country. Many of us are not from the USA.
I do look forward to your video to get competitive edge in a get a job as a junior designer even after taking this course... I also appreciate your emphasis on competitive analysis. As I have been worried on how to make my case studies robust without actually doing a proper user research
I’m on day 1 of this course so I appreciate your reviews from an expert perspective. Thank you!
9 months later. What do you think of the course?
The part when you talk about co-evaluation with partners is so true, but is a fail that happened me in college a lot. Sometimes my partners were lazy and gave me not useful feedback. It's a change instructors need to take in count seriously. Not everyone is hard working, specially in this course I see a ton of people skipping the forums excercises to finish the course faster.
Thanks! Please continue to review every part of the complete course! I hope you can see how great your impact is
Thanks. I already reviewed most of it as separate videos (parts 1 through 6 area already available). Finishing part 7 this weekend :)
this is a super helpful series and its really helping inform how i learn from the course as i take it!
and its crazy to see how much better the coursera ui has improved over the last year (or at least in the app) I havent come across as many issues as you had in this review.
good to hear they’re paying attention 😎
Just finished week1. Looking forward to more review on this ! Thank you so much! This is so helpful. And I agree that only taking this course will not land you a UX job. You need to do more project by your own.
9 months later. What do you think of the course?
Hey! Just keep going such a great stuff. I'm really waiting for the third part
Working on it! I'm going to start the next course this week, and another video on Monday (hopefully) :)
loving these review videos on the course! i'm currently going thru it and it's great to hear a pro's perspective on it considering i'm a noob and don't know what's right or wrong! cheers from ohio!
Thanks Ronnie! If you'd like some extra perspective I have a playlist on this channel called "Becoming a Designer" where I also try to explain some of the basic UX concepts with as little jargon as possible. It may be a good supplement to the Google Course.
How do you like that course so far?
@@MalewiczHype awesome! will definitely check out that playlist :) the course so far is okay. the ux is not great tho like you've mentioned. im only on week 2 of "foundations."
Thanks for the review, it was really helpful. waiting for the next part...
Thank you for these videos. I started learning on IDF and was having a hard time staying engaged with all the reading content they have, I prefer learning by video. I'm going to try out this Google course and hope it helps me get to a point where I can start building my portfolio because I'm getting discouraged.
You're very welcome! Building the portfolio is empowering, but it does require a lot of work - so don't get discouraged because most people quit, so not quitting is half of the success :)
I just finished my first peer review assigned and I did 6 peer reviews myself and I agree with you so much about this. I feel bad for some of these students because it’s obvious they are not native English speakers and their personas were not done well at all. Which as you said makes me think about the people reviewing mine although I feel good about the work I did. Also as you stated the UX of coursera is so bad. When I finished there was no clear notification or way to navigate to see where my work was graded and the comments. It just pushed me on to the next part of the course and I had to navigate back and try to find where my graded work was. I feel the UX of this site is incredibly terrible.
Yeah, I make fun of coursera in most episodes, but hopefully they'll simply just fix these things as most of the time they are easy fixes and the experience of people learning would be much better.
And peer reviews are quite bad, that's why in my course (in the with-feedback option) I review everyone myself instead because that's the only way for feedback that actually can be helpful and not "looks ok" comments :)
Thank you so much for this!
I’m on the 5th course of the program, and I totally agree to what you said so far.
As a Junior UX, it’s really helpful when you compare the process taught on the course to the reality.. I was really surprised to know about the competitive audit importance
Can’t wait for the next videos 🤩
Hey Mary! Glad to hear you're almost through the course, this is where the fun part starts ☝️ I actually reviewed the entire Google course, so all the other parts are there too.
And if you want to learn some UI design, I made my own course a few months back that's pretty helpful for designers (and there's also a playlist full of free tutorials on this channel)
Enjoy! :)
@@MalewiczHype oh my god, I just saw it now! Hahaha
Thanks for answering, I’ll definitely see them all
That makes me extremely glad I purchased more books on the topic! 😂
I knew from my husband's coding journey that I needed more than just one course to base my experience off of.
Exactly, good thing you realised that as most people sadly were surprised to see how much extra stuff is needed. As with everything, practice makes perfect, a course can be a good foundation to better practice :)
I'd love to know which books you found useful.
Loved the bit about the importance of competitor analysis!
Thanks, we're doing this part in every single project we do, even if the client is not asking for it. Really important :)
I just started part 1
thanks a lot! this one will help me in part 2
thanks again
How far are u now??
Właśnie kończę part I tego kursu, i no na razie nie za wiele nowego (mam już jakieś doświadczenie po pracy jako graphic designer w startupie gdzie w sumie to ux też robiłam). Też mam ten problem na Safari. I też zauważyłam to z peer review. Na innych kursach jak trzeba było coś napisać, jakąś opinię to ludzie pisali np. "ok", także, no bardzo pomocne... Dzięki wielkie Michał, czekałam na twoją opinię, żeby zdecydować, czy brać się za part II I chyba będę brnąć dalej, bo robi się bardziej konkretnie :)
Mam wrażenie (ale to jeszcze sprawdzę) że te kursy (np. ten i ten z IDF) są do siebie bardzo podobne - także pod kątem struktury. Więc podstawy wielu z tych procesów na pewno się tu pozna - ja jestem najbardziej ciekaw fragmentów o UI w tym kursie Google, bo moim zdaniem UI powoli staje się najważniejszym elementem projektowania - na całą resztę są już setki dobrych patternów, a research coraz częściej robią działy marketingu a nie UX.
Thanks for the review!
I am stuck on how to approach strangers for interview because my network has no suitable users
This video is absolutely insightful!
I was having a headache with the competitive audit and that's what landed me here. The "Userflow" aspect of Google's competitive audit template is what I am having a hard time understanding. Please can you give a little bit more context on that?
Hmm .. the tab issue you just mentioned is very trivial to build a custom controler for... I never considered it as an issue but now I do.
Liked and subscribed! This is incredibly helpful. Thanks!
Awesome, thank you! Two more videos to go in this series :)
Absolutely agree about the peer graded assignments. I'm in course 2 and just had my first (and unfortunate) experience with this. The person grading is simply asked if xyz requirement was met and then they are supposed to select a checkbox which has an assigned point value. In my case, the peer grading, who did not complete his own assignment correctly, literally crossed out the points listed on the screen, wrote in his own grade and said, "because of a tie"! Um, there is no tie! You meet the criteria or you don't. Anyway, Coursera acknowledged the grade was incorrect and unfair but has not yet replied with how he was allowed to change the point value system - it's a checkbox! In the meantime, the only course of action is to resubmit the assignment. In doing this, you then risk someone giving you an even worse grade (which, in my case, isn't even worth it over 1 point). So stupid. Learning how to evaluate someone's work is one thing, and I think it's important, especially in this type of work, but it should not impact someone's success in the course. Give it its own section, if need be. People grading are still learning and some are at a lower level than the people they are grading. So to your point, you have the people who won't don't know what they're doing grading you, people who don't give a true score for fear of retaliation, and people who don't give any feedback regardless of the grade. What's the point of that?? You'd think, at the very least, a system could be created, even if it's some sort of AI, to evaluate the projects independently (because I get it would be hard to hire people to grade thousands and thousands of assignments) . While I do like the courses overall so far, it would also be helpful if they at least hired people to answer course questions. Your only forum is asking other learners, who don't necessarily know the answers either, and that's only if anyone sees your post to begin with in the discussion section. How to access things on the site is not very UX friendly either, IMO, ironically.
Great as always. I just got to this course. And I chose to designing a tracking app for a freight company that uses ships. I chose it because I thought it sounded more difficult than the food delivery apps in the random selections. I just wanna know as someone without any prior knowledge in design, is choosing the tracking app a good choice and how best do I conquer this course?
And what's your suggestion on how many hours one should spend outside the course learning on thier own and what resources do you recommend?
Thank you.
This is what I need- emphasis on need🙌🙌🙌
Awesome to hear that! Cheers! :)
Hi Malewicz, thanks for your review video. It's so great to know your perspective about this course. Can you share with me more about how did you do the user interviews for your project? How did you empathize the target audience in your project? Thank you so much for the video again.
Hi Anna, unfortunately the rules of the course (or the Coursera honor code) prevent me from showing larger portions of my work - but it's really nothing fancy - it almost never is :)
@@MalewiczHype Oh, I did not know that rule. Anyway, thank you for your response and have a good day:)
Przydatne video algorithm dziala 😁👍tez jestem na Ux teraz ........jest intensywnie 🤭
Agreed! I come from working in the advertisement industry and I barely do any persona profiles, I mostly work off from client secondary research or from some minimal primary research, so should these profiles be included into a portfolio? Finally, when completing the mobile app from course 1 to 5, should it be client work or personal? I want to maximize what I get out of doing these courses and if I can use client work to better build up my portfolio, that would be great.
I am now in part 5 of the course and can say I have gotten some good comments/suggestions during the peer review. Surprised me too. I hope now in this next hi-res part the comments are more specific. But heck, you get what you pay for. I will finish this series of 7 in just over one month so it will cost me €78. I can go without better reviewers at that price.
Hi Andrew! I have a question. Are all the parts uploaded? how many parts are there? Is it hard to make it all at once? or one after the other? I'm planning to do that but I need to plan it carefully.
@@alexisfy you can audit all the individual courses and make a judgement call. Most coursera courses paywall the activities which are need to be completed in order to get the certificate. You can watch all the videos while auditing them. then pay for one month and crank out all the activities in one or two months if you really want it. All of the parts of uploaded. They also upload videos on youtube incrementally. activities are quizzes and projects. you can always submit what you have before the dead line, get the certificate, and continue to work on them that way you also have something to show on your portfolio. As for getting feedback after the course, you can join a free design/ux community such as design buddies.
Haha, I noticed the misalignment, too! Same was for the supposed Google sticker on the laptop of the first teacher! You would expect Google to have it all in check but I guess these things happen to the best of places... Am I weird for noticing these things? I don't know...
I'm finally on course 3. I loved course 1 but course 2 with the peer reviews was just awful. I "failed" my first peer review assignment because my reviewers marked on the rubric that I was missing items on my user personas when I clearly filled out the entire template provided to us. And their feedback was "good" and "great." That's it. I submitted again with the same assignment and passed. There is so much great information in the course but the peer reviews are almost a joke.
exactly the same happened to me, luckily you have 2 more peer reviewed projects and one test, I hope it'll work out for you.
Thanks Michal! Very helpful 🙌
My pleasure! It's starting to become a bit fun even, to take the course and compare it to what is being used in work on real projects :)
@@MalewiczHype Yes! Google has done a good job here. Also, loved your tip on focusing on competitive analysis.
I feel like I should pay for this video! It’s such a detailed critique of the course, it has really helped me to understand what the fallouts are and what I should expect as I go forward with it. I really appreciate your efforts here🙌
Glad it was helpful! Part 6 review of the course goes live tomorrow, as I'm going through them all one by one.
I'm so grateful to have found your channel, it's really helping me to go through the Google Course with a little more confidence since I can rely on your experience to look up to. I have some doubts tho haha what do you mean with competitive analisis of my portfolio project? Like treating it like a real app that exists? Or look for already existing apps that relates to my portfolio project and do a competitive analisis on it?
Happy to hear that!
I meant the second option - find apps that exist that are similar to your portfolio app and break them down into a case study comparing what your app does better in terms of design.
@@MalewiczHype Thanks for the quick response! Yes, I understood what you meant after sending my question lol It's actually a great idea cause I was starting to feel kind of lost and overwhelmed with the research, interviews and so on, thanks on your great guidance once again!
Great review!
Even though there’s 40k participants, a huge percent of them are either lazy or cheaters on there. I definitely agree with you when it comes to hiring mods to look over this program cause before watching your video, I had doubts about the program. I’ll keep pushing on to the certification and see where it lands me.
That's true, but the dropoff to the final part is actually huge, so even most of those cheaters are too lazy to actually continue.
Hi! I actually have a doubt. I was thinking, many people choose to design a 'food ordering app for a restaurant' or simply a shopping app while using google's provided ux template. And as I have seen in some of the completed ux case studies, the "Problems" the app solved were simply like - ' So that people wont have to stand in line, wont be late to work' etc etc. I was wondering, arent these problems actually too shallow? What about problems that run deeper? Am I right about the problems being shallow?
Thanks for putting these together. How long do you think It will take to complete each course? On the course syllabus, it states 5 months and on, but you seem to be flying through them. I know you are well versed in the industry but for individuals with no experience, how many hours/ days/ weeks to complete each section?
Good question! It's taking me two days for each segment of the course, about 10-12 hours. For a beginner I'd say a 6 week course can be completed in 1-2 weeks if they have no other things to do (like work), so a dedicated and ambitious beginner could probably finish it in about 6-7 weeks total (for the entire 7-step course)
Thanks for making these videos. They're very helpful. I'm curious about UX-researcher positions. In addition to a UX design course, what would I need to be a UX researcher? I'm doing a Data Analytics course as well, I imagine that would help.
Yes, data analytics is a great idea, and also just for knowledge, you could join some of those paid services where you're the "user" in a research and you answer some online surveys - just to learn how they're done (and get some beer money on the side)
@@MalewiczHype Awesome. Thanks:)
I finished the Course 2, and for me good. About the assignments, I've never reviewed someone who reviewed me. Perhaps it can happen when there's small amount of people at the moment you submitted. Absolutely it would be so beneficial to have a pro reviewing. Now it's like blind leading blind but I guess better than nothing at all.
Hey,do we have to purchase all the course separately ( like course 1 of 7 separately ,the purchasing 2 of 7 like this) or do they all come bundled in a single purchase?
@@ritikmasand It is a monthly subscription to Coursera. It is up to you how fast you finish it, the estimation is 6 months but I think 4 months are durable if you have a full-time job. The subscription is 32EUR per month. When you finish the certificate, you can cancel the subscription.
@@kristynamertova2631 thanks 👍
That was of great help
How far are u now?
@@nidarahman2305 I am at the end of 5th but took it very slow with a lot of search on the side.
I think the problem is Safari and not coursera. I watch the course on Firefox on a macbook 15 2014 with dozens of other tabs open at the same time and never had a problem.
Same issue on the tab 😂😂 I was like wth is going on …
Hey! When will you upload the video with more detail on the personas of 'Nerd' And 'Noob"?
I think I talked about it in some videos already, but not really a full breakdown - generally doing personas is a bit of a waste of time outside of junior portfolios.
@@MalewiczHype Oh okay I see..i will check out the other videos.... thank you so much :)
Due to the second part of the course I started to second guess my choice. The google cert is cheaper but I keep having setbacks bc I can’t get feedback or ask questions.
That is true. This course only helps with the basics, but peer review is a really bad idea.
Alot of people are having alot of technical issues. Do they provide you the design programs you need?
Very nice!
it was useful thank you🙂
Glad it was helpful!
I totally agree with your points in terms of course structure , I myself as a new learner is unable to understand how and who will gonna grade us cause that’s require good mentorship , feedback and recommendations for our project at the end of the course .😢, please advice
There are no professional instructors in these courses grading you. It's only peer review.
This is why my courses are graded by me :)
I am really thankful for your channel and guidance. I wish to acquire skills , I would go with your courses. I really need help in my new journey. I would appreciate if you share link ?
Hi, all my stuff (including a lot of free ones) is available at hype4academy.gumroad.com
:)
Hey! Gretings from México. Thanks for sharing tour Knowledge. Can you recommend us a certification or course about UX Research?
Hey, I've heard a lot of good about IDF courses, but will have to check them out. But if you want to get good at UX Research, the best way is to intern at a place where they do real research and get the hands-on knowledge. I know it's not easy to do, but it's the best way to truly learn. Courses are like swimming lessons on sand a bit.
Do we need to focus on creating user journey? Or is it unnecessary like persons?
Thank you for this video it saved me lots of time
Generally it's good to at least write up a high-level user journey so you're sure you won't miss anything.
@@MalewiczHype copy that, thanx again 👍🏽
It's a problem with Mac because of which they are showing that message.
That problem doesn't arises in windows because I'm also doing the courses in Coursera & I have never encountered that problem which u mentioned in the video
Maybe they generally fixed it already, but Coursera itself is super buggy and has horrible UX still.
Hey mike. How can you create interview transcripts from surveys?
I picked a food-truck app to create, so I had the opportunity to interview some of my friends who work at restaurants and coffee shops. I simply recorded the audio from the interview (and the SuS was on paper) and then transcribed the recordings manually.
Hope that helps,
Thanks for the reviews. I'm very new to ux design, and im taking the Google course. I'm stuck in the exercise of week 2 of module 2, where they ask to set goals and recruit people for interview. Do you have any resource for that specific area?
In my case I was making an app for a restaurant business, so I simply went to a local restaurant and interviewed the waiters :)
@Malewicz thank you, I ended up with a Brazilian steakhouse rating app...
Hey Michal, I remember seeing a slide you created for user persona/case study to tell us why its better to use our own slides and not use the same slides provided by Google in Google UX Design course to stand out of the crowd, is that removed from this video? Or Am I completely talking about different video?
Hey, I don't 100% remember which video was that screenshot in, as I made 7 videos on just the Google course, maybe it was in the next one? Or in the very first one? ;)
Alright I'll check them all out, Thank you!
10:00 I noticed this too ahaha! I thought it was quite tacky for such a big company.
Thanks for this video! This series is helping me stay grounded while Google indoctrinate me into their culture and customs.
Good approach! The UI part in the Google course is not the greatest, the rest is quite OK. But you can learn UI from CZcams (lots of tutorials on this channel) or from my UI course (not and Ad ;-))
Your reviews in the second course of Google UX Design are on points, I feel the peer grade is a bad idea too,
I'm also feel discouraged to continue to finish the course, maybe I'm more to UI Design aspect than the UX.
UI is the new UX - I plan to make a video on that. So don't worry about the certificate, chances are if you have 20-30 nice UI portfolio projects, you may be more likely to get a job with 2 lo-fi projects from this certificate :)
@@MalewiczHype I can't wait to watch it, I have subscribed to your channel, keep making good video like this
I Just had my first peer review as an assignment I busted my butt on. Only for one person not to understand how the rubric worked. Gave me one point on each category instead. And his only comment was "a". Because of said person I had resubmit the assignment to get a passing grade.
Thanks boss
Thanks. is this course good for making a portfolio?
It's definitely a start, but if you want a UI portfolio (and not just low fidelity designs) it's not going to be enough to keep any recruiter interested.
As someone wo wants to do UX research as a focus, not design, should I still take the whole Google UX design course?
Yes, I believe so. There are many reasons (understanding adjacent roles for example for better communication) but I think as a researcher it's good to have strong visual skills too because it's a lot easier to then "sell" your portfolio projects to recruiters if your data tables, charts, graphs and interviews "look good" visually.
@@MalewiczHype As a UX designer, what courses would you recommend a UX researcher take to get started? There are so many out there.Would love to hear people who have been in the feilds opinion of what ends up being relevant
💯💯💯
What kind of software is required to take the course?
Not a lot. Google docs mostly.
I had the same issue with Safari! Also the peer reviewing is complete garbage. I graded someone who did't fill out their work and they came and gave me a zero for everything. Peer grading is flawed in so many ways
This led me to doing all the grading myself in my ui courses - more work but people can truly learn 🙌
why is there a little zooming in your clip , is it to make it alive 😁😁 idk
That's an old trick youtubers do so they don't have to do clever editing - an easy way out of boredom ;)
Does this GOOGLE course land you with a job ? If anyone has got please let me know!!!
No course will land you a job. This is just a starting point but you need to do a lot more on your own than just the course to have a chance of getting a job.
The vast majority of people quit the course. Of the 40,000 maybe 4,000 or less will finish.
2~3 portfolio projects after finishing the course seem lazy? Are you sure?
If you JUST made the course projects and nothing more, then yes - for most recruites it seems lazy. Of course it's good to have them but also to show that you're ambitious and want to learn more on your own too. The competition for junior designers is fierce!
Peer review works really bad. In one of my assignments one person gave me only max ratings with "123" In description and the other guy did opposite 0 points for everything and "123" In description. Support did nothing they just told me to put it to review again 😅
At least you learned the magic of "123" ;-)
What's the point in making a course where your job is reviewed just by another student? If they are doing something wrong how can they know it is wrong? I mean it is great that they structurized all the information that beginners need, but students reviewing other students? I thought I misheard it for the first time. Maybe it is a good way to make the course super cheap, but definetly not the best way to train professionals.
Yeah, peer grading is a bad idea and people do cheat a lot, but I think the certificate itself will only be worth something if it's combined with a portfolio, and you can't cheat that - you have to do the work :)
I am still confused should i go for ux or ui
Both.
@@MalewiczHype any source to learn? I have just finished google ux design first course
I think it's best to continue with the course, and once you're done then it's going to be all the external knowledge ;)
I’m thinking about joining this course..do you think it will be worth it? Or better off finding free resources online or courses like Udemy for UX? Along with your UI course? Is the course as same as the book?
Hi! I think the Google Course is a good and affordable way to learn the basics of how the process works. From my experiences in talking to people, many get the Google Course and then my course on UI as they fit quite well together. The course is not the same as the book however, the book is about everything related to design, while the course is about designing a specific product so it's a lot more hands-on.
@@MalewiczHype ok I will probably go with the Google UX course and purchase your UI course first then book once finish course
That's the good order, as when you get the course you'll also get a big discount on the book :)
@@MalewiczHype I see on your channel you do productivity videos as well can you make a video juggling two different hobbies that could be professional work? I’m learning music production and ui/UX design/web and both requires daily practice to become professional. It gets overwhelming both require a lot of study and focus on top of full time job etc and fitting in other things like reading, gym etc
That's a very cool idea! I actually did some music production for a couple of years too (10 years ago) and I managed to do both that and design - definitely a cool mix of skills :)
How do you see the dropoff rate for the class?
Quite big, 70+% I think
@@MalewiczHype Ah okay. Thanks. I'm on course 4 currently, but I didn't know how to view how many people are taking it alongside me.
How old are you ?
i want you to review my portfolio? possible?
Hi, I will be back to those free review sessions in October, for now I only review the ones from the Course and ocassionally from people who got my book as there's just too much going on :)
@@MalewiczHype i fully understand your busyness.i can wait till October. i have already mailed you my portfolio. i will be grateful if you take a look at it.
safari is broken.
now that you mention it, Google is making us pay for the training they should be paying for XD
From what I understood, the Fee doesn’t go to Google, but to Coursera, I think Google may have done this for „free”. But not 100% sure.
I’d rather spend the money on a mentor
Такое, как по мне снова большинство минусов высосаны из пальца или касаются больше платформы курсера, а не качества изложенных знаний
oooh my good please blink
Yeah those were the days when I was still super scared of the camera and many of the blinks were simply between cuts ;-)
Blink...pls...blink XD
Can’t! They’re holding me hostage 😂 The reason it looks weird is that in some videos I do more cuts than others and most blinking is in the cut parts 😎
If this guy was handcuffed he wouldn't be able to speak.
bro 😂😭💀
Brother this course for beginner video make no sense